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Unknown Error 3

 
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slynch7369
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PostPosted: Mon Apr 13, 2020 5:39 pm    Post subject: Unknown Error 3 Reply with quote

When it was time to bid the bid didn't go in because of some type of "unknown" error. It said

223969756688

OLIAN Womens Halter Top Size Large Black Euc (by 352snugma (278))

View Item Description S&H: 6.50 USD (View Shipping Information)

Offset: 3 ENDED 7.77 4.99 USD (0 bids) UNKNOWN ERROR (3)

Please help. I have other items for bid. I do not want to have an error again.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Tue Apr 14, 2020 10:34 am    Post subject: Reply with quote

Did you get exactly the same status on the Mirror tab as you did on the Main one ?
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slynch7369
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PostPosted: Tue Apr 14, 2020 1:49 pm    Post subject: Error 3 Reply with quote

Yes. I did.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Tue Apr 14, 2020 2:13 pm    Post subject: Reply with quote

And was that also with an offset of 3, or less ?
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PostPosted: Tue Apr 14, 2020 2:13 pm    Post subject:

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slynch7369
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PostPosted: Wed Apr 15, 2020 8:14 am    Post subject: Unknown Error 3 Reply with quote

Yes
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Wed Apr 15, 2020 9:24 am    Post subject: Reply with quote

OK, since the associated message is so vague, I think Mario needs to look into whether there's any more information on what can cause this specific error.

He can be contacted directly via email at the support address given on the Contact tab above.
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slynch7369
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PostPosted: Wed Apr 15, 2020 1:02 pm    Post subject: Unknown Error 3 Reply with quote

Thanks for looking at it. When I selected the "view error" button regarding the error all it said was "Error log not found. Please contact Gixen support (3)."

I messaged him 3 days ago about this but he has never contacted me back. Is there another way to contact him? Would he more likely to answer your message? I have several items to bid on including one that ends in 22 hrs. I do not want to get this error again.
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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Wed Apr 15, 2020 5:37 pm    Post subject: Reply with quote

I responded to your email.

There was a bug. Gixen tried to submit your initial bid, but it was above buy-it-now-price, so this failed. Unfortunately then the return code was mis-interpreted / not recognized, and Gixen did not submit buy-it-now - 0.01, as it was supposed to.

My apology about this, hopefully you can find a similar item again.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Thu Apr 16, 2020 2:47 am    Post subject: Reply with quote

It looks like since it was unsold the seller has relisted it, so there is a second chance to buy this item.
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PostPosted: Fri Apr 17, 2020 3:31 pm    Post subject: Reply with quote

mario wrote:
There was a bug. Gixen tried to submit your initial bid, but it was above buy-it-now-price, so this failed. Unfortunately then the return code was mis-interpreted / not recognized, and Gixen did not submit buy-it-now - 0.01, as it was supposed to.


This may have been due to having a 3 second offset on both servers, leaving very little time for Gixen to submit 2 different bids in this case.
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