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Paid subscription twice in 2019

 
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4hunter4
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PostPosted: Mon Feb 03, 2020 3:58 pm    Post subject: Paid subscription twice in 2019 Reply with quote

I tried responding to support about this but no reply.
From settings "Your Gixen mirror subscription is good until Sat, Mar 18, 2023"
It appears I've paid my Gixen subscription twice this in 2019 but only seeing credit for 2 years.
On 3.3.2019 I paid for 2 years.
On 9.3.2019 I again paid for 2 years.
1. 3/3/2019 $11.00 recurring Paypal Transaction ID: 1HF4017744660245G
Recurring Payment IDI-7EU1A8H3GEDM
Gixen 2 year Mirror Service payment from 4hunter4 id358r

2. 9/3/2019 $11.00 recurring Paypal Transaction ID: 14J308284A839874E
Recurring Payment IDI-8X8CNTVYT0HL
Gixen 2 year Mirror Service payment from 4hunter4 idpricingr
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Tue Feb 04, 2020 4:47 am    Post subject: Reply with quote

Looking at what you've put here is it possible that you have two different accounts, perhaps '358r' and 'pricingr' ?

However I also note that Sat, Mar 18, 2023 is more than 2 years in the future, and the payments you have quoted here are both last year, so do you think there are even more credits that you would have expected to be credited to your Gixen account ?
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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Tue Feb 04, 2020 9:13 am    Post subject: Reply with quote

Looking at this, will respond by email.
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