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password problems

 
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zoomparty
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PostPosted: Mon Jun 03, 2019 4:34 am    Post subject: password problems Reply with quote

Hi, gixen won't let me log in. I had a notification from gixen, that I have to reset my password. I chnaged my ebay-password and used the feature to reset your password on gixen. I clicked the link, but it still doesn't work. Any help appreciated. Thanks!
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Joined: 09 Aug 2007
Posts: 7574
Location: Bristol, UK

PostPosted: Mon Jun 03, 2019 4:44 am    Post subject: Reply with quote

I'm not exactly familiar with the resetting password mechanism.

You get sent a link, via email, you click on the link... what happens next ?
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zoomparty
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PostPosted: Mon Jun 03, 2019 5:44 am    Post subject: password problems Reply with quote

When I click the link to reset my password this comes up: "Selected password does not meet the criteria (letters & numbers only, 6 characters or longer). Please choose a password that does."
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Joined: 09 Aug 2007
Posts: 7574
Location: Bristol, UK

PostPosted: Mon Jun 03, 2019 7:49 am    Post subject: Reply with quote

Isn't there anywhere on that page that allows you to then enter a new password that does meet the criteria specified ?

Are there any buttons on that page at all ?
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PostPosted: Mon Jun 03, 2019 7:49 am    Post subject:

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zoomparty
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PostPosted: Mon Jun 03, 2019 10:55 am    Post subject: password problems Reply with quote

Yes, there is, but again, "password doesn't meet the criteria".
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zoomparty
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PostPosted: Mon Jun 03, 2019 10:58 am    Post subject: password problems Reply with quote

it works now, many thanks for your help!
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