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Can't login - different than other posts

 
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bcalnyc
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PostPosted: Thu Mar 15, 2018 3:01 pm    Post subject: Can't login - different than other posts Reply with quote

I keep getting this message:

Please sign up first at ***.gixen.com. You cannot any longer log in with your eBay username and password, now you need to sign up and get Gixen username and password.

But I've signed up and am using my Gixen info
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PostPosted: Thu Mar 15, 2018 3:01 pm    Post subject: Can't login - different than other posts

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Cupid



Joined: 09 Aug 2007
Posts: 5507
Location: Bristol, UK

PostPosted: Fri Mar 16, 2018 6:34 am    Post subject: Reply with quote

That is odd, are you saying that bcalnyc is your Gixen id, and that it is different from your Ebay id (as recommended), but that you still get this message ?
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bcalnyc
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PostPosted: Fri Mar 16, 2018 9:01 am    Post subject: Can't login - different than other posts Reply with quote

That's correct. My username here is not my user name there and yet I can't get in even after having just gone through the create an account process (which I had actually done before)
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Joined: 09 Aug 2007
Posts: 5507
Location: Bristol, UK

PostPosted: Fri Mar 16, 2018 9:38 am    Post subject: Reply with quote

If you've set up two accounts that are both linked to the same Ebay account that might explain it.

Please email Mario direct, only he can sort out issues of that nature.
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dnkpntvc
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PostPosted: Sat Mar 17, 2018 3:31 am    Post subject: Re: Can't login - different than other posts Reply with quote

I'm having the exact same problem.
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dinealone
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PostPosted: Sat Mar 17, 2018 11:27 am    Post subject: Same problem Reply with quote

I have the exact same problem.

ebay id- king-jdm
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Joined: 09 Aug 2007
Posts: 5507
Location: Bristol, UK

PostPosted: Sat Mar 17, 2018 11:36 am    Post subject: Reply with quote

Only Mario can look, behind the scenes, at this type of issue... evidently it's not universal or we have a lot more reports of it occurring.

As previously requested, above, please email Mario direct at the support address given on the Contact tab above, and provide all the relevant details (though not any passwords, of course) in that email.
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mario
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Joined: 03 Oct 2006
Posts: 6196

PostPosted: Sat Mar 17, 2018 10:13 pm    Post subject: Reply with quote

king-jdm, I don't see a Gixen account with this ebay account linked.
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