unable to log in, no notification emails received

cloverfrancs · Guest

Hi Mario and moderators,

I've been using Gixen for many years now, with different ebay accounts, some with mirror and some not. Thank you for the great service. For the past few months I have been having problem with this account, could not log in and did not receive notification email too, when I tried to reset password.

The last time I remembered logging in seemed to be during the transition to .net period. Today I tried again and still no success. Could you please help to look into it?

Thank you.

Cupid · Joined: 09 Aug 2007 Posts: 7596 Location: Bristol, UK

Is cloverfrancs an Ebay id or a Gixen id ?

Do you think you set up a Gixen account that you now can't access, or was the failure prior to completing that setup procedure ?

Have you tried setting up a new Gixen id and then linking the Ebay account concerned to that new Gixen id ?
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Mark

cloverfrancs · Guest

Cupid · Joined: 09 Aug 2007 Posts: 7596 Location: Bristol, UK

I'd certainly try linking that new account again, via the link on the Gixen Settings page.

Otherwise, I think you need to email Mario direct at the support address given on the Contact tab above.

From other posts on here it would appear that some email providers (GMX, for instance) may be completely blocking Gixen emails for some reason... who provides your email service ?
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Mark

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