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Subscription Expired Early?

 
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swsbidder
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PostPosted: Fri Sep 01, 2017 4:41 pm    Post subject: Subscription Expired Early? Reply with quote

I subscribed to the mirror server on 26 September 2016, but when I sign in now, it asks me to subscribe again, and if I click on the Settings button, there is no indication when the system thinks my subscription might have expired. I know (I think) that last year I received an email prior to the actual expiration date, and I reupped then.

Where do I look to find my subscription history?

SwS
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juangrande



Joined: 09 Aug 2007
Posts: 890
Location: San Diego, California, USA

PostPosted: Fri Sep 01, 2017 10:59 pm    Post subject: Reply with quote

Are you saying that you don't see a Gixen Mirror Subscription Status section in your Settings page? It should be the first section.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Sat Sep 02, 2017 2:03 am    Post subject: Reply with quote

Perhaps your Mirror subscription didn't get transferred properly when you set up your new Gixen id...

The only person with access to the history of your Mirror subscription payments is Mario... In order for him to look into it please email him from the email address you have associated with your Gixen account with the details... Those include, when you paid (the Paypal transaction id would be helpful but not absolutely necessary), your Ebay id at that time, your Gixen id now, and, if different, your Ebay id now.

Mario can be contacted directly at the support address given on the Contact tab above.
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Mark
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rickajho
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PostPosted: Sun Sep 03, 2017 3:52 am    Post subject: Reply with quote

Log in to your Gixen account. Click on Settings. At the very top of your Gixen Settings page it will show the status of an active mirror subscription, including the upcoming expiration date.
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PostPosted: Sun Sep 03, 2017 3:52 am    Post subject:

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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7110

PostPosted: Sun Sep 03, 2017 10:45 am    Post subject: Reply with quote

swsbidder,

Please email me and include your Gixen and eBay usernames.
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