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  Topic: Refresh function has not been working under MS-Edge
mario

Replies: 6
Views: 58

PostForum: Support   Posted: Fri Nov 26, 2021 3:10 pm   Subject: Refresh function has not been working under MS-Edge
I just never thought that a buy-it-now would have had an impact when bidding is also allowed and active.

The reason for this is some bug in the interface Gixen is using to fetch prices... it's not ...
  Topic: Refresh function has not been working under MS-Edge
mario

Replies: 6
Views: 58

PostForum: Support   Posted: Fri Nov 26, 2021 11:58 am   Subject: Refresh function has not been working under MS-Edge
With the "refresh" button, Gixen will update all the information on the Gixen servers, but it will also update prices by fetching them from eBay servers.

There are some limits on price up ...
  Topic: Where is Import Gixen List command option ?
mario

Replies: 2
Views: 96

PostForum: Support   Posted: Mon Nov 15, 2021 7:01 am   Subject: Where is Import Gixen List command option ?
I will see that I re-add this, I did not know anyone used it still and relied on it to this extent.
  Topic: Gixen did not bid/snipe on my behalf. Item sold for less
mario

Replies: 2
Views: 103

PostForum: Support   Posted: Mon Nov 15, 2021 7:00 am   Subject: Gixen did not bid/snipe on my behalf. Item sold for less
The seller ended this auction early by accepting best offer from another bidder.
  Topic: Recurring paypal despite credit until 2024
mario

Replies: 2
Views: 128

PostForum: Support   Posted: Sun Nov 14, 2021 7:22 am   Subject: Recurring paypal despite credit until 2024
Yes, please contact me - we can resolve this by a combination of refunds, partial refunds or putting your subscription payments on pause.

The only thing I can't change, unfortunately, is the timing ...
  Topic: Watch list not showing/loading can't fix
mario

Replies: 2
Views: 125

PostForum: Support   Posted: Sun Nov 14, 2021 7:21 am   Subject: Watch list not showing/loading can't fix
Is it possible that your ebay authorization expired?

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. Se ...
  Topic: Constantly having to log in to Gixen throughout the day
mario

Replies: 4
Views: 154

PostForum: Support   Posted: Sun Nov 14, 2021 7:20 am   Subject: Constantly having to log in to Gixen throughout the day
Also,

What error message do you get?
  Topic: Mirror subscription
mario

Replies: 2
Views: 126

PostForum: Support   Posted: Sun Nov 14, 2021 7:19 am   Subject: Mirror subscription
I think you already emailed me and that we resolved this.

If someone else finds this thread in the future, I will confirm what Mark said is true. Gixen cannot change timing of paypal payments once ...
  Topic: I had To Change My eBay Password
mario

Replies: 2
Views: 121

PostForum: Support   Posted: Sun Nov 14, 2021 7:17 am   Subject: I had To Change My eBay Password
Kent,

Here is a step-by-step guide for this with screenshots:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Invalid authorization
mario

Replies: 13
Views: 585

PostForum: Support   Posted: Sun Nov 14, 2021 7:14 am   Subject: Re: INVALID AUTHORIZATION
"Gee, I wonder if users would want to be alerted to this via banner across their login page. Naaah. We'll just bury it in a forum thread and let them figure out why they lost their auction." ...
  Topic: no response to emails and payments being taken for mirror s
mario

Replies: 3
Views: 166

PostForum: Support   Posted: Sun Nov 07, 2021 6:53 am   Subject: no response to emails and payments being taken for mirror s
I don't recall receiving any email from you.

Disputes I almost always resolve by issuing a refund. Please email me again.
  Topic: No snipe due to Shipping Address Country Restricted
mario

Replies: 24
Views: 3266

PostForum: Support   Posted: Sun Nov 07, 2021 6:47 am   Subject: No snipe due to Shipping Address Country Restricted
Hi Mario - by chance were you able to discover anything on your end that caused the snipe to fail? (test bid worked successfully, but snipe did not) Thank you.

Can you please email me the item id? ...
  Topic: another \"you are not eligible to bid on this item\&qu
mario

Replies: 5
Views: 231

PostForum: Support   Posted: Thu Nov 04, 2021 8:00 am   Subject: another \"you are not eligible to bid on this item\&qu
thesharkman, eBay asks you to verify your ebay account. See below.

To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your und ...
  Topic: gixen not linking to ebay
mario

Replies: 16
Views: 1015

PostForum: Support   Posted: Thu Nov 04, 2021 7:57 am   Subject: gixen not linking to ebay
twistedvapour,

Can you please follow this step-by-step guide and explanation here: https://www.gixen.com/blog/ebay-third-party-authorizations/

If this doesn't work, please let me know what you s ...
  Topic: My watch list will not show up!
mario

Replies: 2
Views: 127

PostForum: Support   Posted: Wed Nov 03, 2021 3:42 pm   Subject: My watch list will not show up!
eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step-by-step guide and explanation here: http ...
  Topic: Unresolved login problem.
mario

Replies: 2
Views: 150

PostForum: Support   Posted: Mon Nov 01, 2021 5:37 pm   Subject: Unresolved login problem.
Please email me - it's possible your password reset email was filtered out by your email provider. Include your username and I will provide you with a direct password reset link.
  Topic: Idea? Bid *only* if there are other bids
mario

Replies: 7
Views: 1768

PostForum: Suggestions and Ideas   Posted: Mon Nov 01, 2021 5:58 am   Subject: Idea? Bid *only* if there are other bids
It's a questionable strategy anyway... there is no guarantee that item will be sold for less on the re-listed auction. It may be just the opposite.
  Topic: Buy It Now as group fallback
mario

Replies: 2
Views: 159

PostForum: Suggestions and Ideas   Posted: Mon Nov 01, 2021 4:23 am   Subject: Buy It Now as group fallback
I agree this would be useful, I will see what I can do about this, but it won't be quick.
  Topic: Lost an importand auction due to \"Unknown error 3\&qu
mario

Replies: 2
Views: 156

PostForum: Support   Posted: Mon Nov 01, 2021 4:21 am   Subject: Lost an importand auction due to \"Unknown error 3\&qu
eBay returned an error ""This is a business to business only auction."

This is the first time I see this.
  Topic: Mobile improvements
mario

Replies: 5
Views: 1793

PostForum: Suggestions and Ideas   Posted: Sat Oct 23, 2021 6:45 am   Subject: Mobile improvements
S&H is now added to the mobile pages. right underneath the title.

Make sure you set the target setting to your country to obtain accurate S&H.
  Topic: Slow response
mario

Replies: 2
Views: 235

PostForum: Suggestions and Ideas   Posted: Sat Oct 23, 2021 5:12 am   Subject: Slow response
Are you using a website, or desktop manager?
  Topic: CSV Limits
mario

Replies: 2
Views: 255

PostForum: Support   Posted: Sat Oct 23, 2021 5:09 am   Subject: CSV Limits
There is a limit, but it's 1,000, not 100.
  Topic: \"You are not eligible to bid on this item.\"
mario

Replies: 2
Views: 218

PostForum: Support   Posted: Sat Oct 23, 2021 5:07 am   Subject: \"You are not eligible to bid on this item.\"
Please email me the item id in question, if you haven't already. I am providing these samples to eBay, who is looking into the issue.
  Topic: Mobile improvements
mario

Replies: 5
Views: 1793

PostForum: Suggestions and Ideas   Posted: Tue Oct 12, 2021 3:52 pm   Subject: Mobile improvements
My apology,

I've been too busy with other operational issues to work on this. It's still on my list, however, but I cannot commit to any strict deadline for this.
  Topic: Multiple payments taken for annual subscription
mario

Replies: 5
Views: 470

PostForum: Support   Posted: Tue Oct 12, 2021 3:50 pm   Subject: Re: I've also had the same thing happen to me
I've been charged twice for my subscription to GIXEn.com. I did send you an email but got no response.

I haven't seen any email(s), but I see you opened a paypal dispute. There is no need for this, ...
  Topic: Can't add an auction into Gixen if it has a 0 bid
mario

Replies: 6
Views: 428

PostForum: Support   Posted: Sun Oct 10, 2021 5:20 am   Subject: Can't add an auction into Gixen if it has a 0 bid
I believe I have fixed this now. Now you should be able to enter a snipe with no price specified (defaults to 0.00) and the misleading message should also be corrected.
  Topic: No mirror listing despite active pay-per-use balance
mario

Replies: 10
Views: 2655

PostForum: Support   Posted: Sat Oct 09, 2021 5:29 am   Subject: No mirror listing despite active pay-per-use balance
There was a bug in the new UI regarding pay-per-use subscriptions. Please try again now, it should be fixed now. My apology for the issue.
  Topic: No mirror listing despite active pay-per-use balance
mario

Replies: 10
Views: 2655

PostForum: Support   Posted: Sat Oct 09, 2021 4:25 am   Subject: No mirror listing despite active pay-per-use balance
I am looking at this.
  Topic: failed bid
mario

Replies: 7
Views: 510

PostForum: Support   Posted: Sat Oct 09, 2021 4:24 am   Subject: failed bid
You won this item. You see "SCHEDULED" because you edited it after winning it.
  Topic: Add link directly to Gixen site in auction end notice.
mario

Replies: 5
Views: 861

PostForum: Suggestions and Ideas   Posted: Fri Oct 08, 2021 10:18 am   Subject: Add link directly to Gixen site in auction end notice.
My apology, I forgot about that. Added this now.
  Topic: My bid was higher, but sniper says 'Bid under asking price
mario

Replies: 3
Views: 442

PostForum: Support   Posted: Fri Oct 08, 2021 10:11 am   Subject: My bid was higher, but sniper says 'Bid under asking price
Gixen tries to counter this, but it doesn't always have enough time left between bid retraction and auction end to submit your bid.
  Topic: Multiple payments taken for annual subscription
mario

Replies: 5
Views: 470

PostForum: Support   Posted: Fri Oct 08, 2021 10:09 am   Subject: Multiple payments taken for annual subscription
Can you please email me and include your username? You must have subscribed twice. I will issue appropriate refund(s), just need your username.
  Topic: Bid Shielding on eBay
mario

Replies: 0
Views: 795

PostForum: Blog   Posted: Wed Oct 06, 2021 8:22 am   Subject: Bid Shielding on eBay
This article explains the latest fraud perpetrated by dishonest eBay buyers and how Gixen prevents it.

https://www.gixen.com/blog/bid-shielding-ebay/
  Topic: Password reset not working
mario

Replies: 2
Views: 301

PostForum: Support   Posted: Sat Oct 02, 2021 5:04 am   Subject: Password reset not working
Yes, please email me and include your username.
  Topic: cross border bids
mario

Replies: 3
Views: 314

PostForum: Support   Posted: Sat Oct 02, 2021 5:04 am   Subject: cross border bids
Keppy3737,

This has nothing to do with account - you must be entering something wrong. Can you copy / paste the exact (and complete) error message?
  Topic: Invalid authorization
mario

Replies: 13
Views: 585

PostForum: Support   Posted: Fri Oct 01, 2021 10:34 am   Subject: Invalid authorization
I made a blog article about this:

https://www.gixen.com/blog/ebay-third-party-authorizations/

I will keep adding to the blog all relevant topics.

See all articles here:

https://www.gixen.c ...
  Topic: data oligarchs really needed?
mario

Replies: 7
Views: 748

PostForum: Support   Posted: Wed Sep 22, 2021 3:34 pm   Subject: data oligarchs really needed?
Probably not if you are subscribed to Gixen mirror - I have a different monitoring in place now that's server side.

It may still be needed if you don't have a Gixen mirror subscription, as Gixen st ...
  Topic: gixen not linking to ebay
mario

Replies: 16
Views: 1015

PostForum: Support   Posted: Wed Sep 22, 2021 3:31 pm   Subject: gixen not linking to ebay
Please email me and include your Gixen and eBay usernames. I'll try to see what happens here.
  Topic: Automatic Payments Taken After Cancelling
mario

Replies: 3
Views: 766

PostForum: Support   Posted: Sat Sep 18, 2021 2:27 pm   Subject: Automatic Payments Taken After Cancelling
Please email me - I will make appropriate refunds. Include your username.
  Topic: amount withdrawn
mario

Replies: 4
Views: 501

PostForum: Support   Posted: Sat Sep 18, 2021 2:26 pm   Subject: amount withdrawn
Yes,

Please email me - I refund all of such occurrences.
  Topic: data oligarchs really needed?
mario

Replies: 7
Views: 748

PostForum: Support   Posted: Sat Sep 18, 2021 2:25 pm   Subject: data oligarchs really needed?
I don't think it's ads, Gixen also uses googleanalytics to collect stats on visitors.

"sand clock" closes when the entire page is loaded. It's possible that the page is not considered loa ...
  Topic: Gixenj Desktop
mario

Replies: 4
Views: 534

PostForum: Support   Posted: Sat Sep 18, 2021 2:23 pm   Subject: Gixenj Desktop
I'll take a look at this, but not sure columns are fixable. The development tool used is using components that do this themselves.
  Topic: Locked out
mario

Replies: 1
Views: 302

PostForum: Support   Posted: Sat Sep 18, 2021 2:22 pm   Subject: Locked out
Please email me and include as much information as possible. Gixen username is the most important.
  Topic: Payments taken by Gixen
mario

Replies: 7
Views: 554

PostForum: Support   Posted: Wed Sep 15, 2021 10:54 am   Subject: Payments taken by Gixen
Please email me - I will issue a refund for any overpayment.
  Topic: cannot change forgotten password
mario

Replies: 1
Views: 270

PostForum: Support   Posted: Wed Sep 15, 2021 10:53 am   Subject: cannot change forgotten password
Is your password alphanumeric? Please email me if needed.
  Topic: Slowness issue resolved
mario

Replies: 2
Views: 1628

PostForum: Announcements   Posted: Mon Sep 06, 2021 7:25 am   Subject: Slowness issue resolved
A quick notice on issues fixed and new features:

1. Slowness issue with the new web site has now been resolved. This particularly affected users with many snipes. The new website should now work si ...
  Topic: My Gixen PayPal Payment Made To Different ID Account
mario

Replies: 9
Views: 721

PostForum: Support   Posted: Sat Sep 04, 2021 2:35 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
I just responded to your email, let's take this off forum, I will get this resolved for you.
  Topic: My Gixen PayPal Payment Made To Different ID Account
mario

Replies: 9
Views: 721

PostForum: Support   Posted: Sat Sep 04, 2021 2:05 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
This is easy to fix - if the transfer does not work please email me and I will fix this for you.
  Topic: Painfully slow - needs to be addressed
mario

Replies: 7
Views: 724

PostForum: Support   Posted: Thu Sep 02, 2021 5:12 pm   Subject: Painfully slow - needs to be addressed
BlueSaint,

Can you please email me and include your username? 40 seconds wait is too long for edit / confirm. Even watchlist import should be much faster than that.

I need to see what's happenin ...
  Topic: Painfully slow - needs to be addressed
mario

Replies: 7
Views: 724

PostForum: Support   Posted: Thu Sep 02, 2021 6:12 am   Subject: Painfully slow - needs to be addressed
The spinning animation is a new thing, introduced only a few days ago, it did not exist before.

I have repeatedly looked at this and compared performance of the old vs new site, and I see no differ ...
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 940

PostForum: Support   Posted: Tue Aug 31, 2021 7:44 am   Subject: Just lost a car on eBay Motors

Thank you for that. Interesting to see Ebay's explanation for why they put a freeze on my account. It makes it seem like I was bidding a lot, but my only bids before placing my final bid was a singl ...
  Topic: How did I lose?
mario

Replies: 3
Views: 1373

PostForum: Impressions   Posted: Mon Aug 30, 2021 5:39 am   Subject: How did I lose?
It looks like you were using groups and this item was canceled when the first item in a group was won. This is by design.

Groups are not a cosmetic thing - it's a feature to control what is won, an ...
  Topic: my 1st gixen missed snipe
mario

Replies: 4
Views: 569

PostForum: Support   Posted: Mon Aug 30, 2021 5:36 am   Subject: my 1st gixen missed snipe
Are you sure this is the item number? I don't see this item ever being entered into Gixen.
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 940

PostForum: Support   Posted: Mon Aug 30, 2021 5:34 am   Subject: Just lost a car on eBay Motors
I filed a ticket for this with eBay. A way to check for this ahead of time is needed. When this happens - everyone loses - buyer, seller, Gixen (reputation-wise) and eBay (in final values fees).
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 940

PostForum: Support   Posted: Mon Aug 30, 2021 5:22 am   Subject: Just lost a car on eBay Motors
Here is a more detailed error message received by Gixen:

"To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one t ...
  Topic: eBay issue tonight
mario

Replies: 7
Views: 1195

PostForum: Support   Posted: Mon Aug 23, 2021 9:47 pm   Subject: eBay issue tonight
I don't know, except that it was an eBay issue. This is very rare - I don't even remember last time when this happened. There is nothing on Gixen's side that can be done to prevent this.
  Topic: eBay issue tonight
mario

Replies: 7
Views: 1195

PostForum: Support   Posted: Mon Aug 23, 2021 9:11 pm   Subject: eBay issue tonight
It looks like eBay had an issue tonight between 8pm PDT and 9pm PDT.

External monitoring sites seem to confirm this. Gixen was getting "503 service unavailable" responses from eBay server ...
  Topic: INVALID AUTHORIZATION . why no desktop/email notification?
mario

Replies: 3
Views: 551

PostForum: Support   Posted: Mon Aug 23, 2021 5:01 am   Subject: INVALID AUTHORIZATION . why no desktop/email notification?
Thank you for the suggestion, I will come up with some alert mechanism on this.
  Topic: Large Data Usage
mario

Replies: 5
Views: 875

PostForum: Support   Posted: Mon Aug 23, 2021 5:00 am   Subject: Large Data Usage
Variable means desktop manager will update prices more often the closer the auction is to the end. It's a sensible setting to avoid large data usage.
  Topic: snipes disappear after Modify
mario

Replies: 13
Views: 1102

PostForum: Support   Posted: Mon Aug 23, 2021 4:58 am   Subject: snipes disappear after Modify
It's resolved, as of yesterday. My apology for the issue.

Part of the difficulty resolving this was that I was unable to replicate the problem. Big thanks to Juergen from Germany (who could consist ...
  Topic: snipes disappear after Modify
mario

Replies: 13
Views: 1102

PostForum: Support   Posted: Wed Aug 18, 2021 7:25 am   Subject: snipes disappear after Modify
Are you using a mobile device or a desktop computer?
  Topic: New Website Impressions
mario

Replies: 8
Views: 1556

PostForum: Impressions   Posted: Wed Aug 18, 2021 4:52 am   Subject: New Website Impressions
You can still use the old site if you don't like the new one.

It's available at https://www.gixen.com/legacy/index.php
  Topic: PWCC
mario

Replies: 2
Views: 561

PostForum: Suggestions and Ideas   Posted: Wed Aug 18, 2021 4:51 am   Subject: PWCC
Nick,

At the moment it's eBay only. This is not an easy task to add a new site, especially if they don't expose some API of a sort. In addition, I don't know of any site other than eBay that has a ...
  Topic: adding new snipes
mario

Replies: 1
Views: 376

PostForum: Support   Posted: Wed Aug 18, 2021 4:50 am   Subject: adding new snipes
Are you entering a bid, or just leaving that field empty?
  Topic: New Gixen overrides my default snipe offset time
mario

Replies: 15
Views: 1284

PostForum: Support   Posted: Mon Aug 16, 2021 1:45 am   Subject: Re: New Gixen overrides my default snipe
Could you fix this? It is so frustrating every time I enter the number, I have to manually select the main time from 6s (default) to 2s(my preference) even I already update it in my settings.

Fixed ...
  Topic: Could not add this item - auction number or money format no
mario

Replies: 15
Views: 1467

PostForum: Support   Posted: Mon Aug 16, 2021 1:28 am   Subject: Could not add this item - auction number or money format no
You can add the item by pasting URL now. As for not being able to add items, one of the error messages above indicates that you are not entering the maximum bid - e.g. that you leave this field empty. ...
  Topic: Large Data Usage
mario

Replies: 5
Views: 875

PostForum: Support   Posted: Mon Aug 16, 2021 1:01 am   Subject: Large Data Usage
Don't use "Continuous" price refresh... set it to something more reasonable.
  Topic: It works!
mario

Replies: 1
Views: 492

PostForum: Support   Posted: Mon Aug 16, 2021 12:59 am   Subject: It works!
I have heard this from one other user, but I cannot replicate this. Are you still seeing this issue? If so, can you open a command prompt, and do a nslookup gixen.com and tell me what you see?
  Topic: HIDE OUTBID button
mario

Replies: 2
Views: 597

PostForum: Suggestions and Ideas   Posted: Wed Aug 11, 2021 1:12 pm   Subject: HIDE OUTBID button
It does, however the space for all these options is limited... Maybe make some menu with options such as this one that are not used by many people.
  Topic: I lost the 1 second option. Why would they remove it?
mario

Replies: 2
Views: 618

PostForum: Impressions   Posted: Sun Aug 08, 2021 7:48 am   Subject: I lost the 1 second option. Why would they remove it?
I'll take a look and re-add it if it's missing.
  Topic: New Gixen website becomes default on Monday
mario

Replies: 18
Views: 3125

PostForum: Announcements   Posted: Sun Aug 08, 2021 7:47 am   Subject: Re: Great but does not work.
Hi
Looks great, but just tried it, and it totally refuses to import my Watch List, so went back to the legacy version, and that one imported my Watch List just fine. Not a problem today as I was only ...
  Topic: Can't Log Into Desktop Manager
mario

Replies: 4
Views: 1001

PostForum: Support   Posted: Sat Aug 07, 2021 2:00 pm   Subject: Can't Log Into Desktop Manager
This sounds like you are using an incorrect Gixen username / password combination. Are you sure you are using the same credentials to log in to Gixen web interface?

You would not have gotten this m ...
  Topic: New Gixen website becomes default on Monday
mario

Replies: 18
Views: 3125

PostForum: Announcements   Posted: Sat Aug 07, 2021 8:36 am   Subject: New Gixen website becomes default on Monday
The new Gixen website will become the default one on Monday. If you haven't seen it or tried it yet, you can take a look at https://www.gixen.com/main

I read every one of your remarks (big thanks t ...
  Topic: Changing password AND email
mario

Replies: 2
Views: 567

PostForum: Support   Posted: Sat Aug 07, 2021 5:23 am   Subject: Changing password AND email
Please email me and include as many details as possible. If you don't have a mirror subscription that needs to be transferred you can simply open a new Gixen account.
  Topic: Invalid Authorization
mario

Replies: 4
Views: 838

PostForum: Support   Posted: Sat Aug 07, 2021 5:21 am   Subject: Invalid Authorization
I just tested it - the warning is still in place on the new site, it displays in big red letters the following text:

Your ebay authorization has expired or expires in less than 10 days. Please rene ...
  Topic: new web site
mario

Replies: 1
Views: 604

PostForum: Support   Posted: Thu Aug 05, 2021 11:27 pm   Subject: new web site
I added this to the new site.
  Topic: Add link directly to Gixen site in auction end notice.
mario

Replies: 5
Views: 861

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:45 am   Subject: Add link directly to Gixen site in auction end notice.
I will add this, it's a quick fix.
  Topic: post costs
mario

Replies: 2
Views: 785

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:44 am   Subject: post costs
Russ,

You should see a shipping cost at some place... it's not in its own column, but it's there.
  Topic: Feature request - Add number of item watchers
mario

Replies: 3
Views: 4330

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:43 am   Subject: Feature request - Add number of item watchers
I'll put that on the list of things to do, but it will take a while - many more priorities in line already.
  Topic: Board Time Zones
mario

Replies: 2
Views: 747

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:41 am   Subject: Board Time Zones
phpBB upgrade will be one of the next projects I'll likely do at some point. I'll probably have to figure out internals of phpBB and make conversion script myself.
  Topic: Unable to snipe
mario

Replies: 3
Views: 1281

PostForum: Support   Posted: Wed Jul 28, 2021 4:40 am   Subject: Unable to snipe
If still unable to resolve this, please email me. Include your username and details - screenshot if possible.
  Topic: login
mario

Replies: 1
Views: 1040

PostForum: Support   Posted: Wed Jul 28, 2021 4:38 am   Subject: login
It has a log out button in the upper left corner, above the snipes table.
  Topic: Snipe it on app
mario

Replies: 2
Views: 1173

PostForum: Support   Posted: Wed Jul 28, 2021 4:38 am   Subject: Snipe it on app
Try adding your snipe from the web interface. Let us know if that works. Any account error will be easier to spot there.
  Topic: can't add items
mario

Replies: 2
Views: 1055

PostForum: Support   Posted: Sat Jul 24, 2021 2:50 pm   Subject: can't add items
Rick, please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Cant log in from mobile or desktop
mario

Replies: 5
Views: 925

PostForum: Support   Posted: Sat Jul 24, 2021 2:49 pm   Subject: Cant log in from mobile or desktop
Please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819

The service is restored now.
  Topic: Can't login in on either the website or the desktop app
mario

Replies: 1
Views: 585

PostForum: Support   Posted: Sat Jul 24, 2021 2:48 pm   Subject: Can't login in on either the website or the desktop app
Please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819

Gixen is back to normal now.
  Topic: Takes 5 minutes to log in then cannot action anything
mario

Replies: 1
Views: 576

PostForum: Support   Posted: Sat Jul 24, 2021 2:47 pm   Subject: Takes 5 minutes to log in then cannot action anything
Please follow http://www.gixen.com/forum/viewtopic.php?p=38819#38819

Mirror server went down, however main was still executing snipes. You shouldn't have missed on any already scheduled snipe.
  Topic: Glitchy behavior
mario

Replies: 1
Views: 542

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: Glitchy behavior
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: log in and add item very slowly and can not purge completed
mario

Replies: 1
Views: 526

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: log in and add item very slowly and can not purge completed
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Login Works and Can Add Items- Use the following
mario

Replies: 3
Views: 786

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: Login Works and Can Add Items- Use the following
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Mirror down, website glitchy,bids not actioned
mario

Replies: 11
Views: 1490

PostForum: Support   Posted: Sat Jul 24, 2021 2:35 pm   Subject: Mirror down, website glitchy,bids not actioned
Please follow this thread for updates: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Can't get into settings
mario

Replies: 5
Views: 949

PostForum: Support   Posted: Sat Jul 24, 2021 2:34 pm   Subject: Can't get into settings
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Are Snipes being placed?
mario

Replies: 9
Views: 1243

PostForum: Support   Posted: Sat Jul 24, 2021 2:34 pm   Subject: Are Snipes being placed?
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
mario

Replies: 13
Views: 2278

PostForum: Support   Posted: Sat Jul 24, 2021 2:32 pm   Subject: AWARE OF THE ISSUE - WORKING on resolving this
You should be able to use the service now.

I am still working on repairing the mirror functionality, so snipes may execute only from the main server in the next 2-3 hours, but you should be able to ...
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
mario

Replies: 13
Views: 2278

PostForum: Support   Posted: Sat Jul 24, 2021 1:32 pm   Subject: AWARE OF THE ISSUE - WORKING on resolving this
I am aware of the issue, working on resolving this.

Only mirror server is affected, bids are still executing from the main server.
  Topic: Failure to win my sniped auction
mario

Replies: 4
Views: 929

PostForum: Support   Posted: Mon Jul 19, 2021 6:59 am   Subject: Failure to win my sniped auction
squarebottomtexas,

Every listing can be different. The block definitely came from eBay, Gixen does not block anything. If ever able to place a bid manually, and then Gixen fails to submit it (on th ...
  Topic: eBay password
mario

Replies: 1
Views: 553

PostForum: Support   Posted: Mon Jul 19, 2021 6:57 am   Subject: eBay password
Once you change your eBay password you will have to re-authorize Gixen on the Gixen settings page. This is easy, quick and free to do.

When you change your eBay password, eBay notifies Gixen, and t ...
  Topic: log in
mario

Replies: 1
Views: 557

PostForum: Support   Posted: Sun Jul 11, 2021 9:15 am   Subject: log in
Can you please email me? Please include your username.

Maybe you need to reset your password?
  Topic: Bids are posted too early
mario

Replies: 4
Views: 1256

PostForum: Support   Posted: Tue Jun 15, 2021 5:27 pm   Subject: Bids are posted too early
This bug is fixed now. Again, my sincere apology.
  Topic: Please add a feature to delete history!
mario

Replies: 3
Views: 1594

PostForum: Suggestions and Ideas   Posted: Tue Jun 15, 2021 5:27 pm   Subject: Please add a feature to delete history!
I'll see that I do. At the moment you can delete it only if you close your entire account.
  Topic: Bids are posted too early
mario

Replies: 4
Views: 1256

PostForum: Support   Posted: Tue Jun 15, 2021 5:03 pm   Subject: Bids are posted too early
I have to confirm that Gixen did send this bid early, my apology about that.

It looks like I introduced this bug recently, and it seems to affect only snipes with offset of 1.

I will post anothe ...
  Topic: Mobile improvements
mario

Replies: 5
Views: 1793

PostForum: Suggestions and Ideas   Posted: Thu Jun 10, 2021 6:39 pm   Subject: Mobile improvements
Thank you for the suggestions, I will see what I can do.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Thu Jun 10, 2021 6:37 pm   Subject: Possible 'Bid Shielding'? Solutions?

So... like I said. If the mirror doesn't work, how could/would the anti-shielding bid?

This is correct, it wouldn't. This is an insurance of a sort for a relatively rare event. Defeating bid shie ...
  Topic: How do I change my password?
mario

Replies: 4
Views: 1143

PostForum: Support   Posted: Thu Jun 10, 2021 6:33 pm   Subject: How do I change my password?
Use https://www.gixen.com/forgotpassword.php
  Topic: How soon is now?
mario

Replies: 4
Views: 1479

PostForum: Support   Posted: Thu Jun 10, 2021 6:32 pm   Subject: How soon is now?
Here is what I see.

The snipe was originally entered 5 hours before auction end, with maximum bid of 19.88. The listing ended with the winning bid of 19.00. Your bid was not accepted by eBay due to ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
mario

Replies: 27
Views: 7427

PostForum: Support   Posted: Sat Jun 05, 2021 7:39 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Note that all these restrictions come from eBay, Gixen does not impose any restrictions itself.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Sat Jun 05, 2021 7:38 am   Subject: Possible 'Bid Shielding'? Solutions?
A few users asked me for an example of this, so here is a (fictional) example:

Legitimate Bidder L submits his max bid of 50, and let's say the current high bid ends up being 40. Let's assume the e ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Fri Jun 04, 2021 4:40 pm   Subject: Possible 'Bid Shielding'? Solutions?
Isn't this similar to shill bidding, where the seller has a second account, and near the end of the auction he bids higher so that the current high bidder has his maximum bid forced on him?

Simila ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Fri Jun 04, 2021 4:38 pm   Subject: Re: No bid shielding for trading cards

Just got this update from eBay:

I saw this in the news, but don't understand why this is limited only to one category - I think it's sensible to introduce this across the board.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Fri Jun 04, 2021 4:35 pm   Subject: Re: Bid shielding and mirror offset
If Gixen will be automatically entering a second bid from the mirror in the last second or so, do I still need to select a mirror offset value?

Yes - this last second bid is sent in addition to the ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Fri Jun 04, 2021 6:48 am   Subject: Possible 'Bid Shielding'? Solutions?
Mark,

I understand now what you are saying.

The maximum bid of the winning account has to be high, but this is not the winning price - winning price will be the maximum bid of the third highest ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Fri Jun 04, 2021 5:30 am   Subject: Possible 'Bid Shielding'? Solutions?

The strategy of a 'bid shielder' involves placing two high bids from different Ebay accounts in order to raise the price above what snipers are willing to pay and hence, currently, block their bids. ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 10590

PostForum: Support   Posted: Thu Jun 03, 2021 6:06 pm   Subject: Possible 'Bid Shielding'? Solutions?
It's eBay's policy that bids can be retracted one hour after being placed. This sometimes results with what happened here, and what is obviously an abuse of that policy and fraudulent.

The buyer o ...
  Topic: Double listings
mario

Replies: 1
Views: 810

PostForum: Support   Posted: Fri May 28, 2021 4:57 am   Subject: Double listings
Can you please email me and include your username? Thank you.
  Topic: My bid was higher, but it didn't work
mario

Replies: 1
Views: 760

PostForum: Support   Posted: Fri May 28, 2021 4:56 am   Subject: My bid was higher, but it didn't work
The listing seems to be removed by eBay, but Gixen logs indicate that at the auction end time the current price was 42.61 EUR.
  Topic: not eligible to bid on item
mario

Replies: 3
Views: 1145

PostForum: Support   Posted: Tue May 25, 2021 6:24 am   Subject: not eligible to bid on item
It's eBay that enforces these rules, not Gixen. Below is a more detailed message as received by eBay:

Dear Buyer

To prevent the circumvention of the http://pages.ebay.co.uk/help/policies/weapons ...
  Topic: Mirror subscription not activated
mario

Replies: 2
Views: 982

PostForum: Support   Posted: Tue May 25, 2021 6:20 am   Subject: Mirror subscription not activated
Cora emailed me, and the issue is now resolved.
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 2767

PostForum: Support   Posted: Tue May 25, 2021 6:19 am   Subject: Auction ended AFTER being added for sniping.
I believe I found the problem that prevented items that ended early by the seller to be updated properly. The fix is now in place - it may take a few hours for everything to be updated properly.

My ...
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 2767

PostForum: Support   Posted: Tue May 25, 2021 5:22 am   Subject: Auction ended AFTER being added for sniping.
I am looking at this.
  Topic: Buy-it-now price showing as current price
mario

Replies: 4
Views: 1204

PostForum: Support   Posted: Wed May 19, 2021 7:50 am   Subject: Buy-it-now price showing as current price
It looks like it was a temporary issue of some kind. Can you please try again? Edit the item and see what happens.
  Topic: Buy-it-now price showing as current price
mario

Replies: 4
Views: 1204

PostForum: Support   Posted: Wed May 19, 2021 7:12 am   Subject: Buy-it-now price showing as current price
I am looking at this, looks like a bug.
  Topic: Information needed and suggestion
mario

Replies: 6
Views: 1584

PostForum: Support   Posted: Wed May 19, 2021 5:44 am   Subject: Information needed and suggestion
Gixen will place your maximum bid at eBay, however then eBay proxy system takes over to determine the amount necessary to win. Generally it will be the next bid increment unless there is a reserve pri ...
  Topic: Mobile-2 add item boxes (alignment)
mario

Replies: 3
Views: 1613

PostForum: Support   Posted: Wed May 19, 2021 5:42 am   Subject: Mobile-2 add item boxes (alignment)
I just looked with comments enabled, and it looks fine to me. Can you please email me a screenshot of the issue?
  Topic: iOS app crashing en
mario

Replies: 3
Views: 1920

PostForum: Support   Posted: Sat May 15, 2021 4:58 pm   Subject: iOS app crashing en
I'll try to replicate the problem. In the meantime you can use the new mobile site https://www.gixen.com/mobile2/
  Topic: Subscription renewed, not working
mario

Replies: 1
Views: 875

PostForum: Support   Posted: Sat May 15, 2021 4:57 pm   Subject: Subscription renewed, not working
Denzil,

eBay authorization is unrelated to mirror subscription, and is free to renew.

eBay requires that you renew the authorization every 18 months. You can do this from the Gixen settings pag ...
  Topic: Aware of the issue \"Could not add item\"
mario

Replies: 5
Views: 1370

PostForum: Support   Posted: Tue May 11, 2021 5:05 am   Subject: Aware of the issue \"Could not add item\"
It should work fine now. It looks like eBay made some changes that caused problems on Gixen's side.
  Topic: Aware of the issue \"Could not add item\"
mario

Replies: 5
Views: 1370

PostForum: Support   Posted: Tue May 11, 2021 4:41 am   Subject: Aware of the issue \"Could not add item\"
Looking into this problem.
  Topic: 4 free snipes at at time
mario

Replies: 3
Views: 1253

PostForum: Support   Posted: Mon May 03, 2021 12:56 pm   Subject: 4 free snipes at at time
What may be confusing here is that I haven't introduced this limit yet to ios and android. This is the reason why you are able to schedule more than 4 snipes at once. But this will change soon, the sa ...
  Topic: billing me twice a year
mario

Replies: 4
Views: 1449

PostForum: Support   Posted: Sat May 01, 2021 5:30 am   Subject: billing me twice a year
This happened to quite a few users. Please email me and I will cancel one and issue a refund.
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 2767

PostForum: Support   Posted: Sat May 01, 2021 5:30 am   Subject: Auction ended AFTER being added for sniping.
It should get updated every 2-3 hours. If you still don't see the notification 3 hours after seller ended the auction, please email me the item number and I will investigate.
  Topic: Error: The specified item Id was not found - 353463940808
mario

Replies: 8
Views: 2292

PostForum: Support   Posted: Mon Apr 26, 2021 5:26 am   Subject: Error: The specified item Id was not found - 353463940808
I am discussing this with eBay.
  Topic: Gixen Mirror Down?
mario

Replies: 4
Views: 1578

PostForum: Support   Posted: Mon Apr 26, 2021 5:25 am   Subject: Gixen Mirror Down?
Recovering the mirror database, it went down some 3 hours ago it seems.

Operation should be back to normal now.
  Topic: Error: The specified item Id was not found - 353463940808
mario

Replies: 8
Views: 2292

PostForum: Support   Posted: Sun Apr 25, 2021 4:13 pm   Subject: Error: The specified item Id was not found - 353463940808
I re-opened this bug with ebay.
  Topic: bidding
mario

Replies: 1
Views: 1148

PostForum: Support   Posted: Sun Apr 25, 2021 7:16 am   Subject: bidding
You can upload your snipes as CSV file on the settings page.
  Topic: Unable to added new snipes
mario

Replies: 9
Views: 2183

PostForum: Support   Posted: Sun Apr 25, 2021 7:15 am   Subject: Unable to added new snipes
I did! Smile
  Topic: Any IP restrictons?
mario

Replies: 3
Views: 1375

PostForum: Support   Posted: Sun Apr 25, 2021 7:14 am   Subject: Any IP restrictons?
To confirm - Gixen has no restrictions of this kind in place. A few times I had to block some IPs due to DOS attacks, but I don't recall any of them being in Russia.
  Topic: API
mario

Replies: 2
Views: 1156

PostForum: Support   Posted: Sun Apr 18, 2021 7:20 am   Subject: API
marcclaeys, please email me.
  Topic: 2 different bids for 2 diff ebay sites
mario

Replies: 4
Views: 1535

PostForum: Support   Posted: Tue Apr 13, 2021 6:09 am   Subject: 2 different bids for 2 diff ebay sites
I wouldn't expect extra redundancy in this way - all eBay country sites are physically located in the same hosting facilities in the US, from what I have seen in the past.

Target site is important ...
  Topic: Double bids, Main+Mirror 2bid problem
mario

Replies: 3
Views: 1300

PostForum: Support   Posted: Mon Apr 05, 2021 5:26 pm   Subject: Double bids, Main+Mirror 2bid problem
This is not a problem, why does it bother you? If you want to avoid this for appearance reasons (which is the only reason I can think of) use different offset times for main and mirror.
  Topic: Have Not Received Password Reset Code E-mail
mario

Replies: 3
Views: 1451

PostForum: Support   Posted: Wed Mar 31, 2021 1:30 pm   Subject: Have Not Received Password Reset Code E-mail
Please email me, and include your Gixen username in the email.
  Topic: All bids reset to 0.00
mario

Replies: 10
Views: 2341

PostForum: Support   Posted: Wed Mar 31, 2021 9:35 am   Subject: All bids reset to 0.00
Well, it doesn't - ebay import will not delete existing snipes - any existing snipe will prevent import of the same item from happening. For the item you mentioned your max bid was still there and non ...
  Topic: All bids reset to 0.00
mario

Replies: 10
Views: 2341

PostForum: Support   Posted: Wed Mar 31, 2021 9:29 am   Subject: All bids reset to 0.00
I am looking at it, and from what I see for this item your max bid is set to a non-zero value.

I see other snipes with bid 0.00, but these were imported from your watchlist, and not edited since, s ...
  Topic: Gixen API
mario

Replies: 2
Views: 1552

PostForum: Suggestions and Ideas   Posted: Tue Mar 30, 2021 6:12 am   Subject: Gixen API
Please email me and I'll explain.
  Topic: HOW DO WE PAY???
mario

Replies: 5
Views: 1779

PostForum: Support   Posted: Thu Mar 25, 2021 5:41 pm   Subject: HOW DO WE PAY???
deepererthought,

Unfortunately paypal requires cc or bank account as a funding source for recurring paypal subscriptions. It should, however, use your balance first if available.
  Topic: Snipe not placed due to \"Auction Ended Early\" -
mario

Replies: 2
Views: 1253

PostForum: Support   Posted: Sun Mar 21, 2021 2:28 pm   Subject: Snipe not placed due to \"Auction Ended Early\" -
I just looked at it, and saw something weird - bid offset was specified as 0, so it looks like a bug in the web mobile interface, but one that happened only to you and (maybe) one more user.

I coul ...
  Topic: Could not confirm your account, activation link expired (31
mario

Replies: 3
Views: 1378

PostForum: Support   Posted: Sun Mar 21, 2021 6:07 am   Subject: Could not confirm your account, activation link expired (31
I recommend that users register (or renew their ebay authorization) using the web interface. You can use the mobile app after that. This is normally required only once every 18 months.

The authoriz ...
  Topic: Mobile-2 add item boxes (alignment)
mario

Replies: 3
Views: 1613

PostForum: Support   Posted: Sat Mar 20, 2021 10:25 am   Subject: Mobile-2 add item boxes (alignment)
What web browser do you use?
  Topic: snipe bid placed 2 days prior to auction end.
mario

Replies: 4
Views: 1597

PostForum: Support   Posted: Sat Mar 20, 2021 10:24 am   Subject: snipe bid placed 2 days prior to auction end.
Rick,

I don't see that Gixen ever placed a bid on this listing. It's impossible for Gixen to place a bid early... especially hours early.
  Topic: Gixen failed to place bid
mario

Replies: 7
Views: 2202

PostForum: Support   Posted: Sat Mar 20, 2021 10:23 am   Subject: Gixen failed to place bid
Correct, this happened because of ebay bid increments. Please see https://www.ebay.co.uk/help/buying/bidding/automatic-bidding?id=4014
  Topic: Gixen iOS App - How do I go back from item description?
mario

Replies: 3
Views: 1514

PostForum: Support   Posted: Wed Mar 17, 2021 4:30 am   Subject: Gixen iOS App - How do I go back from item description?
Do you have an eBay app installed? At the moment it's conflicting with Gixen app.
  Topic: Changing or having a second shipping address
mario

Replies: 1
Views: 1040

PostForum: Support   Posted: Wed Mar 17, 2021 4:30 am   Subject: Changing or having a second shipping address
Are you able to bid on such items manually? I am guessing not.

In this case, I would indeed recommend having another eBay and Gixen account.
  Topic: You are not eligible to bid on this item.
mario

Replies: 10
Views: 2999

PostForum: Support   Posted: Wed Mar 17, 2021 4:28 am   Subject: You are not eligible to bid on this item.
Moin,

Can you try to bid on one listing manually (e.g. low bid) and then schedule a snipe on that listing? If the first is successful, and second isn't that would indicate a problem.

Restriction ...
  Topic: New mobile web interface
mario

Replies: 10
Views: 5834

PostForum: Announcements   Posted: Sun Mar 14, 2021 6:48 am   Subject: New mobile web interface
The new version of the Gixen mobile user interface is now available
to all users, currently as beta, at https://www.gixen.com/mobile2/

This brings:

1) More modern, responsive and readable user ...
  Topic: Image quality is very bad (size is too low)
mario

Replies: 4
Views: 1513

PostForum: Support   Posted: Sun Mar 14, 2021 6:45 am   Subject: Image quality is very bad (size is too low)
I'll see what I can do, it's not about money - when I have time I will be glad to implement this.
  Topic: Image quality is very bad (size is too low)
mario

Replies: 4
Views: 1513

PostForum: Support   Posted: Sun Mar 14, 2021 5:53 am   Subject: Image quality is very bad (size is too low)
Here is what happened - browsers (Firefox, Safari and others) stopped displaying images from external sites, in this case eBay. So Gixen is now downloading these images to its own servers, reduces the ...
  Topic: Activate Mirror Chunk from Countdown
mario

Replies: 1
Views: 1747

PostForum: Suggestions and Ideas   Posted: Fri Mar 12, 2021 7:05 am   Subject: Activate Mirror Chunk from Countdown
That's a really good idea. I will see that I implement this, but cannot commit to a timeline as the whole web UI will be going through a re-design.
  Topic: Just a public-ish mention of Gixen that caught me off guard
mario

Replies: 1
Views: 1467

PostForum: Impressions   Posted: Mon Mar 01, 2021 7:28 am   Subject: Just a public-ish mention of Gixen that caught me off guard
That's funny... What's disappointing is that he did not use Gixen, thinking that it's against eBay TOS. Which it isn't.

Thank you for the link.
  Topic: New Gixen improvements
mario

Replies: 21
Views: 7709

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:22 am   Subject: New Gixen improvements
Hi Mario,

could you make one more "feature" ?

It would be really nice if Gixen could mark auctions that have ended early or have been removed.

I think I'm up to about 20-30% of auc ...
  Topic: New Gixen improvements
mario

Replies: 21
Views: 7709

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:20 am   Subject: Re: New Gixen Improvements
Hi Mario,

With the 20 snipe restriction for automatic updates, how will I know which of my snipes have been automatically updated at login, given that I often have more than 20 active at any time? ...
  Topic: New Gixen improvements
mario

Replies: 21
Views: 7709

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:20 am   Subject: New Gixen improvements
Nothing like this will happen, that was never the meaning.


And surely the prices shown for the high bid automatically update on log-in anyway?


Not before - but now they do. In the past this ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Mon Mar 01, 2021 7:14 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Locking this subject, as it was related to an actual issue that happened a while ago. Please start a new post if needed or email me.
  Topic: http timeout
mario

Replies: 2
Views: 1376

PostForum: Support   Posted: Mon Mar 01, 2021 7:13 am   Subject: http timeout
Something happened - snipes were timing out for 2 minutes from both main and mirror server. I don't see any problem on Gixen servers, and it would be a fantastic coincidence that it happened on both s ...
  Topic: Can't understand why I didn't win auction #184678948206
mario

Replies: 1
Views: 1146

PostForum: Support   Posted: Sun Feb 28, 2021 6:30 pm   Subject: Can't understand why I didn't win auction #184678948206
Please see https://www.gixen.com/forum/viewtopic.php?t=10194

I believe this snipe was ending exactly at that time.
  Topic: Gixen Didn't Work
mario

Replies: 3
Views: 1438

PostForum: Support   Posted: Sun Feb 28, 2021 6:28 pm   Subject: Gixen Didn't Work
There was an issue some hour and a half ago. From what I see initially it looks like eBay had an issue. Snipes from both the main and mirror server were timing out at the same time.

It's extremely ...
  Topic: Gixen and Ebay says I won, but no email or option to pay
mario

Replies: 8
Views: 2277

PostForum: Support   Posted: Sun Feb 28, 2021 3:02 pm   Subject: Gixen and Ebay says I won, but no email or option to pay
I need item numbers to check for this, and if this is a bug on eBay's side... One user informed me that the status got corrected on eBay several hours later.
  Topic: New Gixen improvements
mario

Replies: 21
Views: 7709

PostForum: Announcements   Posted: Sun Feb 28, 2021 12:39 pm   Subject: New Gixen improvements
Mario, the link to this post in your announcement email is just http, missing the "s", so my browser gave me a security message and didn't want to let me log in until I corrected the URL.
...
  Topic: New Gixen improvements
mario

Replies: 21
Views: 7709

PostForum: Announcements   Posted: Sun Feb 28, 2021 10:03 am   Subject: New Gixen improvements
From now on, whenever you log in to Gixen, prices of up to 20 snipes in your snipe list will be refreshed automatically with current eBay values. While this does not affect sniping itself in any way, ...
  Topic: Gixen \"No Response from Server\" Error
mario

Replies: 3
Views: 1505

PostForum: Support   Posted: Tue Feb 23, 2021 11:16 am   Subject: Gixen \"No Response from Server\" Error
When you see it the next time, can you please email me a screenshot of it?
  Topic: Import Gixen List Button repurpose
mario

Replies: 4
Views: 1802

PostForum: Suggestions and Ideas   Posted: Sat Feb 20, 2021 12:11 pm   Subject: Import Gixen List Button repurpose
Not sure if cart is saved in a cookie maybe? I haven't seen an option to see contents of a cart.
  Topic: Bidding Trap
mario

Replies: 5
Views: 2133

PostForum: Support   Posted: Sat Feb 20, 2021 12:09 pm   Subject: Bidding Trap
I will take a look at this. Not sure what can be done to prevent this from happening.
  Topic: There was a problem with an eBay internal system or process
mario

Replies: 2
Views: 1521

PostForum: Support   Posted: Sat Feb 20, 2021 12:03 pm   Subject: There was a problem with an eBay internal system or process
You did nothing wrong - this was indeed an eBay problem. It's rare, but it happens.
  Topic: unable to change password
mario

Replies: 6
Views: 2419

PostForum: Support   Posted: Tue Feb 16, 2021 9:06 am   Subject: unable to change password
Yes, please email me for this. Include your username.
  Topic: GIXEN MIRROR DOWN - AWARE OF THE ISSUE
mario

Replies: 1
Views: 1305

PostForum: Support   Posted: Mon Feb 15, 2021 12:42 pm   Subject: GIXEN MIRROR DOWN - AWARE OF THE ISSUE
The service is restored. Still investigating what the root cause is.

No snipes failed due to this incident, as main server was fully functional during this time.
  Topic: GIXEN MIRROR DOWN - AWARE OF THE ISSUE
mario

Replies: 1
Views: 1305

PostForum: Support   Posted: Mon Feb 15, 2021 12:30 pm   Subject: GIXEN MIRROR DOWN - AWARE OF THE ISSUE
Snipes are still executing from the main server.

I am working on restoring mirror server.
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Wed Feb 10, 2021 6:03 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Thank you all for kind words, I truly appreciate it.
  Topic: Number of bids
mario

Replies: 2
Views: 1219

PostForum: Support   Posted: Wed Feb 10, 2021 6:02 pm   Subject: Number of bids
At any given moment, Gixen has 30,000 - 50,000 pending bids. It can't possibly update all of them in real time. Prices are typically updated every 3-4 hours.

I am working, however, on functionality ...
  Topic: PayPal not using my balance for recurring payments, wants C
mario

Replies: 5
Views: 9120

PostForum: Support   Posted: Tue Feb 09, 2021 5:29 pm   Subject: PayPal not using my balance for recurring payments, wants C
Thank you John, this is useful to know!

Some users complained that paypal used their CC regardless of balance. If true, it's inconsistent.
  Topic: PayPal not using my balance for recurring payments, wants C
mario

Replies: 5
Views: 9120

PostForum: Support   Posted: Tue Feb 09, 2021 5:01 pm   Subject: PayPal not using my balance for recurring payments, wants C
John,

Unfortunately I don't control this, it's all paypal, and for recurring payments they ask for something other than balance. I don't see why they at least don't have something like - use balanc ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Sat Feb 06, 2021 6:13 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
No need to do anything, unless you tried to re-authorize during the outage. In that case just re-authorize now again.

You can check if your authorization works by importing ebay watchlist.

If un ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Fri Feb 05, 2021 9:27 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
I was just informed that changes on eBay's side were reverted. Gixen is working fine again.

I will send an email shortly to all users with scheduled snipes.
  Topic: The END OF GIXEN ?
mario

Replies: 4
Views: 2214

PostForum: Support   Posted: Fri Feb 05, 2021 9:12 pm   Subject: The END OF GIXEN ?
I was just informed that changes on eBay's side were reverted. Gixen is working fine again.

I will send an email shortly to all users with scheduled snipes.
  Topic: The END OF GIXEN ?
mario

Replies: 4
Views: 2214

PostForum: Support   Posted: Fri Feb 05, 2021 8:42 pm   Subject: The END OF GIXEN ?
It's a configuration error on eBay's side. I am hoping for a quick resolution. It's not the end of Gixen, just a major error.
  Topic: Getting these errors when editing snipe bid
mario

Replies: 1
Views: 1462

PostForum: Support   Posted: Fri Feb 05, 2021 8:40 pm   Subject: Getting these errors when editing snipe bid
See https://www.gixen.com/forum/viewtopic.php?t=10157
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Fri Feb 05, 2021 7:50 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Do you know if the issue is Gixen specific or will all snipe services be affected?

It's almost certainly Gixen only. The issue started when Gixen was granted some additional limits by eBay. It's po ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Fri Feb 05, 2021 5:52 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
I added a notice at the bottom of the page, and I am also emailing all users that have scheduled snipes.
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Fri Feb 05, 2021 5:21 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
So far what I can share - Gixen was supposed to get granted some additional functionality. Something obviously went wrong, however. I am working with eBay to get this resolved.

It certainly isn't t ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 17713

PostForum: Support   Posted: Fri Feb 05, 2021 4:46 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
I am aware of the issue, looking into it. Please refrain from emailing me.
  Topic: Sent extra PayPal payment; can I get it credited or refunde
mario

Replies: 2
Views: 1401

PostForum: Support   Posted: Wed Feb 03, 2021 5:34 am   Subject: Sent extra PayPal payment; can I get it credited or refunde
Yes, please email me and I will issue a refund and cancel extra recurring payment.
  Topic: erreor array
mario

Replies: 4
Views: 2141

PostForum: Support   Posted: Wed Feb 03, 2021 5:33 am   Subject: erreor array
For this item the seller is away (see "The seller is away. Add this item to your watchlist to keep track of it. ").

eBay has an issue adding these items when seller is away, at the moment ...
  Topic: Snipe even with highest bidder?
mario

Replies: 2
Views: 1233

PostForum: Support   Posted: Wed Jan 27, 2021 5:36 pm   Subject: Snipe even with highest bidder?
As long as you use a single ebay account you can never bid against yourself.
  Topic: Suggestion: Can we get a Search option from the History pag
mario

Replies: 2
Views: 1851

PostForum: Suggestions and Ideas   Posted: Thu Jan 21, 2021 5:25 pm   Subject: Suggestion: Can we get a Search option from the History pag
I'll see what I can do, however since all the history is on a single page, you can just use the browser search-on-page option instead.
  Topic: GIXEN MIRROR DOWN
mario

Replies: 2
Views: 1544

PostForum: Support   Posted: Mon Jan 18, 2021 3:35 am   Subject: GIXEN MIRROR DOWN
The service on the mirror server is recovered now. Still analyzing what exactly happened, but at first sight it looks like one backup process consumed too much space on one of the partitions, causing ...
  Topic: GIXEN MIRROR DOWN
mario

Replies: 2
Views: 1544

PostForum: Support   Posted: Mon Jan 18, 2021 3:22 am   Subject: GIXEN MIRROR DOWN
I am aware of the Gixen mirror server being unavailable, looking at the issue.
  Topic: bugs
mario

Replies: 2
Views: 1382

PostForum: Support   Posted: Mon Jan 11, 2021 6:32 am   Subject: bugs
Are they repeated emails already sent before? Can you please forward me copies, preferably with full headers?

You can disable notifications from the Gixen settings page if needed.
  Topic: mistake
mario

Replies: 4
Views: 3923

PostForum: Support   Posted: Tue Jan 05, 2021 6:23 am   Subject: mistake
Recurring payment can be canceled from within your paypal account. For the refund of already made payment please email me and include your username.
  Topic: Unable to log in.
mario

Replies: 4
Views: 2012

PostForum: Support   Posted: Tue Jan 05, 2021 6:22 am   Subject: Unable to log in.
steviegogo,

I suspect the problem is in expired eBay authorization. You can renew this from the settings page. It's free of charge. eBay requires this every 18 months.
  Topic: Unable to enter EbayItem #,paid twice recurring&nonrecc
mario

Replies: 5
Views: 2240

PostForum: Support   Posted: Tue Jan 05, 2021 6:21 am   Subject: Unable to enter EbayItem #,paid twice recurring&nonrecc
I think I saw your email and responded. I refunded the extra payment. The problem is likely in the expired eBay authorization. This can be renewed on the Gixen settings page, and is free of charge. eB ...
  Topic: How do i change my password?
mario

Replies: 4
Views: 2555

PostForum: Support   Posted: Tue Dec 29, 2020 3:20 pm   Subject: How do i change my password?
Use https://www.gixen.com/forgotpassword.php

Mario.
  Topic: Gixen Mirror Price Increase
mario

Replies: 5
Views: 2008

PostForum: Support   Posted: Tue Dec 29, 2020 3:12 pm   Subject: Gixen Mirror Price Increase
Email me - you can subscribe and I can make a partial refund to align mirror subscription expiry with the paypal recurring payment billing date. Include your username in the email, please.
  Topic: erreor array
mario

Replies: 4
Views: 2141

PostForum: Support   Posted: Sun Dec 27, 2020 8:11 am   Subject: erreor array
Please renew your eBay authorization from the Gixen settings page, then try again. Renewing your ebay authorization is quick and free to do.
  Topic: INVALID AUTHORIZATION
mario

Replies: 7
Views: 3494

PostForum: Support   Posted: Fri Dec 25, 2020 5:38 pm   Subject: INVALID AUTHORIZATION
There is a warning displayed in bold red letters about expired authorization. Not sure why you haven't seen it.
  Topic: App navigation
mario

Replies: 1
Views: 1867

PostForum: Suggestions and Ideas   Posted: Wed Dec 23, 2020 7:29 am   Subject: App navigation
I am aware of this problem - it happens to users who also have the eBay app installed. I hope to release a solution for this in the next release.
  Topic: ebay two stage login
mario

Replies: 2
Views: 1524

PostForum: Support   Posted: Mon Dec 21, 2020 5:22 am   Subject: ebay two stage login
Yes - you grant Gixen an authorization to bid on your behalf, and Gixen uses this authorization to place bids for you. It's not affected by two-step authentication you go through.
  Topic: Can't place a smile on item watching in ebay
mario

Replies: 2
Views: 1882

PostForum: Support   Posted: Sat Dec 19, 2020 10:17 am   Subject: Can't place a smile on item watching in ebay
What do you see, any error message?
  Topic: Notes Field
mario

Replies: 3
Views: 2616

PostForum: Suggestions and Ideas   Posted: Sat Dec 19, 2020 8:41 am   Subject: Notes Field
Gixen Mirror subscribers have this - you have to enable notes from the settings page.
  Topic: payment option other than paypal
mario

Replies: 6
Views: 6030

PostForum: Suggestions and Ideas   Posted: Sat Dec 19, 2020 8:40 am   Subject: payment option other than paypal
msjames,

It's not just the ability to receive the funds that matters - integration and automatic processing is really important. If I start using zelle, I have to manually process every payment.
...
  Topic: Purchased Mirror Service
mario

Replies: 8
Views: 3275

PostForum: Support   Posted: Sat Dec 19, 2020 8:37 am   Subject: Purchased Mirror Service
Please email me and include your username.
  Topic: Cannot pay for mirror
mario

Replies: 6
Views: 7709

PostForum: Support   Posted: Wed Dec 16, 2020 9:04 am   Subject: Cannot pay for mirror
Is paypal blocked from China, so you need VPN for this?
  Topic: Have Changed My Ebay Password, Now what?
mario

Replies: 2
Views: 1943

PostForum: Support   Posted: Wed Dec 16, 2020 9:02 am   Subject: Have Changed My Ebay Password, Now what?
Gixen does not use your ebay password at all, it uses authorization you grant it on eBay. If you forgot your Gixen password use https://www.gixen.com/forgotpassword.php

Sometimes changing ebay pass ...
  Topic: can't login
mario

Replies: 1
Views: 1733

PostForum: Support   Posted: Mon Dec 14, 2020 8:17 pm   Subject: can't login
I see no email from you, please re-send and include your username and description of the problem.
  Topic: \"Your ebay authorization has expired....\"
mario

Replies: 2
Views: 1750

PostForum: Support   Posted: Sun Dec 13, 2020 3:29 pm   Subject: \"Your ebay authorization has expired....\"
You have to renew your eBay authorization from the Gixen settings page. This is free to do. eBay requires it every 18 months.
  Topic: Paid subscriber have to wait 60 seconds counter
mario

Replies: 1
Views: 1897

PostForum: Suggestions and Ideas   Posted: Fri Dec 11, 2020 7:05 pm   Subject: Paid subscriber have to wait 60 seconds counter
This shouldn't be the case - please email me and include your username. Most of the time this happens when users have multiple accounts, but are unaware of it.
  Topic: Two Sniping Softwares?
mario

Replies: 7
Views: 3090

PostForum: Support   Posted: Fri Dec 11, 2020 7:03 pm   Subject: Two Sniping Softwares?
I assumed so. Maybe I should change that as well (not for monetary reasons, however)- at the moment Gixen shows "WON" only if it wins an item itself. It would make more sense when users use ...
  Topic: Multisnipe gropus
mario

Replies: 3
Views: 2026

PostForum: Support   Posted: Wed Dec 09, 2020 6:37 am   Subject: Multisnipe gropus
Here is what happened - your other snipe, 124467055082 was indeed cancelled when you won 303791473773. However then you edited that snipe, 124467055082, 163 seconds before auction end. At that point 3 ...
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Tue Dec 08, 2020 1:52 pm   Subject: Re: ReCurring Price payments
Ok.

How do I sing up for Recurring Payments.
Please let me know.

Thanks.

You can see all options on the Gixen settings page (web UI).
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Tue Dec 08, 2020 1:51 pm   Subject: Gixen Mirror Price Change
I did a recurring 2 year subscription on one account but decided to move it to another account so I transferred the mirror to my new account, will the reoccurring subscription on my paypal be able to ...
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Tue Dec 08, 2020 1:50 pm   Subject: Re: Recurring subscriptions
Hi have been a subscriber for many years with my renewal being in September. Now happy to change to a recurring subscription but seems that this will change my renewal date. Can I change type of subsc ...
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Tue Dec 08, 2020 1:48 pm   Subject: Re: Reccurring Payment.

Is there any other method of payment accepted (from the UK) as PayPal will just reject the next request from Gixen for Payment, even though they are holding on to nearly ÂGBP 200 on my money)?
I ...
  Topic: Snipe failed to execute and History incomplete
mario

Replies: 14
Views: 4638

PostForum: Support   Posted: Tue Dec 08, 2020 1:46 pm   Subject: Snipe failed to execute and History incomplete
GixenSteveH,

Nothing is deleted when you click on "Edit", delete and add happen at the same time, when you click on "Modify".
  Topic: Transfer Mirror and Recurring Subscription
mario

Replies: 1
Views: 1571

PostForum: Support   Posted: Tue Dec 08, 2020 1:43 pm   Subject: Transfer Mirror and Recurring Subscription
Yes - this is not the case at the moment, but I am implementing some kind of logic to do exactly this.
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Mon Dec 07, 2020 3:59 pm   Subject: Gixen Mirror Price Change
You have another username, starting with "robotic" that you paid for today. This is a recurring subscription. Which username do you use?
  Topic: Snipe failed to execute and History incomplete
mario

Replies: 14
Views: 4638

PostForum: Support   Posted: Mon Dec 07, 2020 3:56 pm   Subject: Snipe failed to execute and History incomplete
174542971127 you edited and increased max bid only 38 seconds before auction end. That's unfortunately too late.
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Mon Dec 07, 2020 11:10 am   Subject: Gixen Mirror Price Change
How do I find out if my current mirror account is recurring or non-recurrlng?

I am working on adding this information to the Gixen settings page, but in the meantime the only way to check is to che ...
  Topic: ADD-ON
mario

Replies: 1
Views: 1936

PostForum: Suggestions and Ideas   Posted: Mon Dec 07, 2020 10:41 am   Subject: ADD-ON
George,

Unfortunately no one other than eBay has the volume needed to justify the effort.
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Mon Dec 07, 2020 10:40 am   Subject: Re: Recurring \\\"automatic\\\" payment?
I intend to keep using Gixen but do not want to have payments made automatically each year, I want the option to opt out if I choose.

Non-recurring payments are $8/year as opposed to $6/year for re ...
  Topic: Gixen Mirror Price Change
mario

Replies: 43
Views: 19651

PostForum: Announcements   Posted: Sun Dec 06, 2020 6:05 pm   Subject: Gixen Mirror Price Change
The price of 1-year and 2-year Gixen Mirror Subscription will increase by 2.5% on Jan 1st, 2021.

This increase will apply to new subscriptions only - if you have a recurring Gixen Mirror Subscripti ...
  Topic: Two Sniping Softwares?
mario

Replies: 7
Views: 3090

PostForum: Support   Posted: Sat Dec 05, 2020 4:03 pm   Subject: Two Sniping Softwares?
Well, if you have these three snipes for free, and there is no cost, then there is no harm to leave it both. If you have Gixen mirror there is no need, however.

I am not sure, however, how auctions ...
  Topic: Two Sniping Softwares?
mario

Replies: 7
Views: 3090

PostForum: Support   Posted: Sat Dec 05, 2020 2:23 pm   Subject: Two Sniping Softwares?
For group snipes it's not advisable, but for single snipes the only bad thing that will happen is auctionsniper charging you hefty 1.5% when there was no need for that.

If you want real guarantee t ...
  Topic: unauthorized renewal of subscription
mario

Replies: 1
Views: 1563

PostForum: Support   Posted: Sat Dec 05, 2020 12:14 pm   Subject: unauthorized renewal of subscription
You must have subscribed to a recurring paypal subscription. Refund is not a problem, however, only email me with your username.
  Topic: eBay Item Number
mario

Replies: 1
Views: 1513

PostForum: Support   Posted: Sat Nov 28, 2020 6:49 pm   Subject: eBay Item Number
It's always in the upper right corner of the description pane.

You may want to consider using a web browser add-on (autosnipe). It saves you from copy/pasting item id manually.
  Topic: Autopay cancelled?
mario

Replies: 2
Views: 1810

PostForum: Support   Posted: Fri Nov 27, 2020 3:28 pm   Subject: Autopay cancelled?
jderoy61,

I made a script to detect users who have multiple paypal recurring subscriptions, and then I cancelled extra ones to avoid overcharging users. I left just one and cancelled others for all ...
  Topic: import whatchlists brings previousaly deleted items
mario

Replies: 9
Views: 3630

PostForum: Support   Posted: Thu Nov 26, 2020 10:58 am   Subject: import whatchlists brings previousaly deleted items
I tried to replicate this problem with my own account, and can't. Apparently it happens to some users only.
  Topic: Paypal account limitation after subscibing to mirror!
mario

Replies: 1
Views: 1590

PostForum: Support   Posted: Thu Nov 26, 2020 10:57 am   Subject: Paypal account limitation after subscibing to mirror!
I'm surprised as to why paypal would do that...

As you noted, the first identifier is your Gixen username. The second one is a reference to the specific payment link you used - this helps me unders ...
  Topic: import whatchlists brings previousaly deleted items
mario

Replies: 9
Views: 3630

PostForum: Support   Posted: Wed Nov 25, 2020 10:34 am   Subject: import whatchlists brings previousaly deleted items
I see a request logged 20 minutes ago that failed due to expired authorization. Can you please re-authorize your account from the Gixen settings page? There is no cost to do this.
  Topic: Bid info not showing up in mirror
mario

Replies: 16
Views: 6204

PostForum: Support   Posted: Sun Nov 22, 2020 10:23 am   Subject: Bid info not showing up in mirror
It should always be on mirror if single bids - note that group bids are executed from the main server only.
  Topic: renewal
mario

Replies: 2
Views: 1972

PostForum: Support   Posted: Sat Nov 21, 2020 9:33 am   Subject: renewal
The most common issue is expired eBay authorization. You can renew it free of charge from the Gixen settings page. If you have problems doing so please email me.
  Topic: import whatchlists brings previousaly deleted items
mario

Replies: 9
Views: 3630

PostForum: Support   Posted: Sat Nov 21, 2020 9:32 am   Subject: import whatchlists brings previousaly deleted items
I have heard the same from other users, it indeed looks like an eBay bug. I will try to replicate it with my own ebay account.
  Topic: Won through vixen but showing as outbid on eBay
mario

Replies: 11
Views: 4899

PostForum: Support   Posted: Sat Nov 21, 2020 9:31 am   Subject: Won through vixen but showing as outbid on eBay
Absolutely - re-link your account from the settings page. I don't see that other account linked to any other Gixen user, so I don't think this is a bug. Please email me - if that is your ebay account ...
  Topic: IPhone App bug reports
mario

Replies: 1
Views: 1516

PostForum: Support   Posted: Sat Nov 21, 2020 9:29 am   Subject: IPhone App bug reports
Please email me at support@gixen.com or post it here.

Development will definitely be active - I want all issues resolved and bugs fixed.
  Topic: Desktop app suggestion / request?
mario

Replies: 2
Views: 2637

PostForum: Suggestions and Ideas   Posted: Wed Nov 18, 2020 11:28 am   Subject: Desktop app suggestion / request?
I'll see what I can do, no promises or deadlines, however!
  Topic: charged for membership 2x
mario

Replies: 2
Views: 1925

PostForum: Support   Posted: Wed Nov 18, 2020 11:27 am   Subject: charged for membership 2x
Please email me if you haven't already, when this happens I always issue a refund.
  Topic: Won through vixen but showing as outbid on eBay
mario

Replies: 11
Views: 4899

PostForum: Support   Posted: Wed Nov 18, 2020 11:26 am   Subject: Won through vixen but showing as outbid on eBay
The ebay username linked seems to be "jos-6687xx" (I omitted two last numbers, changed them to xx). This ebay account was linked to your Gixen account on June 14, 2020. Does this ring any be ...
  Topic: INVALID AUTHORIZATION
mario

Replies: 7
Views: 3494

PostForum: Support   Posted: Wed Nov 18, 2020 11:11 am   Subject: INVALID AUTHORIZATION
It's possible this was a temporary issue with eBay, try again now.
  Topic: Link to iPhone App?
mario

Replies: 4
Views: 2474

PostForum: Support   Posted: Sun Nov 15, 2020 6:26 am   Subject: Link to iPhone App?
Since it's a new app, and I suspect also because it's free, it's pretty low in the search results, however it's available globally.

You can probably help it by leaving a (positive) review.
  Topic: New bid group
mario

Replies: 1
Views: 2091

PostForum: Suggestions and Ideas   Posted: Sun Nov 15, 2020 6:25 am   Subject: New bid group
Mirror subscribers have this feature - it's called "contingency" group. You have to enable it from the Settings page first. First lost item cancels others in the same group.
  Topic: Apple App instantly logging out
mario

Replies: 1
Views: 1976

PostForum: Impressions   Posted: Sun Nov 15, 2020 6:24 am   Subject: Apple App instantly logging out
That's weird - trying to replicate this. I have heard the same from another user.
  Topic: problem whit recurring subscription
mario

Replies: 1
Views: 1441

PostForum: Support   Posted: Thu Nov 12, 2020 8:13 pm   Subject: problem whit recurring subscription
It will kick in automatically. Email me and I will ad 10 days to your subscription to avoid this no-subscription period.
  Topic: Deleted Bid But Still Sniped and Won
mario

Replies: 9
Views: 3472

PostForum: Support   Posted: Thu Nov 12, 2020 9:51 am   Subject: Deleted Bid But Still Sniped and Won
It does, there is no restriction on this.
  Topic: Deleted Bid But Still Sniped and Won
mario

Replies: 9
Views: 3472

PostForum: Support   Posted: Thu Nov 12, 2020 6:57 am   Subject: Deleted Bid But Still Sniped and Won
You have two Gixen accounts, and you scheduled this snipe from both.
  Topic: Apologies to GIXEN
mario

Replies: 1
Views: 1408

PostForum: Support   Posted: Thu Nov 12, 2020 6:51 am   Subject: Apologies to GIXEN
No problem at all, this happens often.
  Topic: TWICE IN A ROW, IN ONE NIGHT!
mario

Replies: 1
Views: 1428

PostForum: Support   Posted: Sun Nov 08, 2020 8:01 pm   Subject: TWICE IN A ROW, IN ONE NIGHT!
Another auction that you won. Please check your Ebay account.
  Topic: Like others, no bid
mario

Replies: 2
Views: 1683

PostForum: Support   Posted: Sun Nov 08, 2020 8:00 pm   Subject: Like others, no bid
You won this item from what I see in the logs. Can you check again?
  Topic: why did my bid fail
mario

Replies: 6
Views: 2683

PostForum: Support   Posted: Sun Nov 08, 2020 7:57 pm   Subject: why did my bid fail
The last update was only 38 seconds before auction end. That's far too late.
  Topic: unauthorized charge
mario

Replies: 6
Views: 2714

PostForum: Support   Posted: Sun Nov 01, 2020 1:26 pm   Subject: unauthorized charge
Issued a refund. Don't post again all your personal information in the forum, please. I deleted that post.
  Topic: unauthorized charge
mario

Replies: 6
Views: 2714

PostForum: Support   Posted: Sun Nov 01, 2020 10:33 am   Subject: unauthorized charge
Can you please email me your paypal receipt (or at least username) and I will issue a refund.
  Topic: Gixen account somehow linked to unknown eBay account
mario

Replies: 12
Views: 4759

PostForum: Support   Posted: Fri Oct 30, 2020 6:57 am   Subject: Gixen account somehow linked to unknown eBay account
Correct, I checked the logs, and the correct ebay account is linked, and I see that your bid was placed. Not sure what happened on the eBay side.
  Topic: Won through vixen but showing as outbid on eBay
mario

Replies: 11
Views: 4899

PostForum: Support   Posted: Fri Oct 30, 2020 6:56 am   Subject: Won through vixen but showing as outbid on eBay
Are you sure about this? I see in the logs the correct ebay account linked, and I see that bid was placed. Please check again in your eBay account.
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 19
Views: 7805

PostForum: Support   Posted: Fri Oct 30, 2020 6:26 am   Subject: Could not get item list, error returned: Error (383): Array
It's weird - it looks like Gixen encounters an item id in your watchlist that it cannot get info for. See your watchlist, and click on items to see if they are all still available.
  Topic: Desktop Manager Login
mario

Replies: 4
Views: 2479

PostForum: Support   Posted: Fri Oct 30, 2020 6:24 am   Subject: Desktop Manager Login
Also - try logging in to the web UI. If there is any account problem you will see that in the web UI.
  Topic: Will account ever upgrade automatically?
mario

Replies: 2
Views: 1864

PostForum: Support   Posted: Fri Oct 30, 2020 6:23 am   Subject: Will account ever upgrade automatically?
Note that if you already have a recurring subscription you will be charged automatically every period of time you selected (1-year / 2-year). You can cancel this from your paypal account.
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 19
Views: 7805

PostForum: Support   Posted: Mon Oct 26, 2020 6:42 am   Subject: Could not get item list, error returned: Error (383): Array
laberet, I believe you need to renew your eBay authorization - eBay requires this every 18 months. You can do this from the Gixen settings page. There is no cost to do this.
  Topic: App crashes a LOT
mario

Replies: 1
Views: 1639

PostForum: Support   Posted: Fri Oct 23, 2020 11:10 am   Subject: App crashes a LOT
Can you check in the web interface (settings page) if you need to renew your eBau authorization? Then see if it still happens.
  Topic: Duplicate payments to Gixen?
mario

Replies: 3
Views: 2345

PostForum: Support   Posted: Thu Oct 22, 2020 12:49 pm   Subject: Duplicate payments to Gixen?
Please email me and include your username and I will cancel one recurring payment and issue a refund.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Tue Oct 20, 2020 9:47 am   Subject: Add To Gixen feature keeps asking for password
I still cannot replicate the problem, so it's a guessing game now, but please try again now and let me know if able to log in.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Mon Oct 19, 2020 1:11 pm   Subject: Add To Gixen feature keeps asking for password
I see the screenshots. Are you sure you are entering the correct password? Open another tab in the same browser and log in to Gixen. Add-on will then not ask for password. If unable to log in, reset y ...
  Topic: Can't sign in
mario

Replies: 3
Views: 3745

PostForum: Support   Posted: Mon Oct 19, 2020 4:49 am   Subject: Can't sign in
Email me your username and I will check what's wrong.
  Topic: Bid info not showing up in mirror
mario

Replies: 16
Views: 6204

PostForum: Support   Posted: Mon Oct 19, 2020 4:36 am   Subject: Bid info not showing up in mirror
Maybe I should change, in such case, "BID UNDER ASKING PRICE" to "BID ALREADY SUBMITTED" or display "HIGH BIDDER" on mirror as well.

The history of this is - things us ...
  Topic: Just set up a recurring 1 year payment, but it's not showi
mario

Replies: 4
Views: 2543

PostForum: Support   Posted: Sun Oct 18, 2020 9:07 am   Subject: Just set up a recurring 1 year payment, but it's not showi
Please email me and include your username, I will see what's wrong and get that fixed for you.
  Topic: Adding items not working
mario

Replies: 6
Views: 2867

PostForum: Support   Posted: Sun Oct 18, 2020 6:34 am   Subject: Adding items not working
I think I found the problem. It affected new users starting from 2 days ago. My apology for that. Please try again now.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sun Oct 18, 2020 6:05 am   Subject: Add To Gixen feature keeps asking for password
Can you email me with more information, steps you took? Ideally if you can include screenshots.
  Topic: Cannot bid
mario

Replies: 13
Views: 4768

PostForum: Support   Posted: Sun Oct 18, 2020 6:04 am   Subject: Cannot bid
Can you email me and include your username? I may need to ask for information that's not for forum.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sat Oct 17, 2020 4:22 pm   Subject: Add To Gixen feature keeps asking for password
When that message is displayed, are you given an option to enter username and password and log in?
  Topic: Adding items not working
mario

Replies: 6
Views: 2867

PostForum: Support   Posted: Sat Oct 17, 2020 4:21 pm   Subject: Adding items not working
Is there any error message? It will be in bold red letters on the top of the snipe page. How did you enter price? There should be no currency sign, only amount, such as 12.34
  Topic: Cannot bid
mario

Replies: 13
Views: 4768

PostForum: Support   Posted: Sat Oct 17, 2020 2:59 pm   Subject: Cannot bid
And you clicked on "Modify" after changing your max bid?
  Topic: Bid info not showing up in mirror
mario

Replies: 16
Views: 6204

PostForum: Support   Posted: Sat Oct 17, 2020 2:58 pm   Subject: Bid info not showing up in mirror
It should have been copied over when you subscribed, but if it didn't editing it will get it copied to mirror.
  Topic: Bid info not showing up in mirror
mario

Replies: 16
Views: 6204

PostForum: Support   Posted: Sat Oct 17, 2020 11:23 am   Subject: Bid info not showing up in mirror
Did you put this snipe in a group? Group snipes are executed from the main server only. Leave the default values of "no group".
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sat Oct 17, 2020 9:35 am   Subject: Add To Gixen feature keeps asking for password
This should be resolved now. My apology for the issue.
  Topic: Cannot bid
mario

Replies: 13
Views: 4768

PostForum: Support   Posted: Sat Oct 17, 2020 8:47 am   Subject: Cannot bid
Where are you trying to make edits? You should use the same fields for editing you are using to add an item. Once you click on "Edit" they populate the existing bid and item id. You can modi ...
  Topic: Bid info not showing up in mirror
mario

Replies: 16
Views: 6204

PostForum: Support   Posted: Sat Oct 17, 2020 7:07 am   Subject: Bid info not showing up in mirror
What username are you logging in with? I see that you have two usernames, your subscription is under bluesman1. Also, it looks like you need to renew your eBay authorization. You can do this from the ...
  Topic: Some newbie questions
mario

Replies: 1
Views: 1595

PostForum: Support   Posted: Sat Oct 17, 2020 7:04 am   Subject: Some newbie questions
Tom - if there is no warning from Gixen everything is fine. You can test your ebay authorization by importing your watchlist (non-completed auctions only are imported). If you see your watched auction ...
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sat Oct 17, 2020 6:15 am   Subject: Add To Gixen feature keeps asking for password
Thank you for the response - please give me a few hours, I am looking further into this. There were indeed some changes yesterday, need to see why and how they broke this functionality.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sat Oct 17, 2020 5:32 am   Subject: Add To Gixen feature keeps asking for password
Please try again now.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 10256

PostForum: Support   Posted: Sat Oct 17, 2020 5:27 am   Subject: Add To Gixen feature keeps asking for password
You are all using autosnipe browser extension? I will look into this.
  Topic: Cannot bid
mario

Replies: 13
Views: 4768

PostForum: Support   Posted: Sat Oct 17, 2020 5:26 am   Subject: Cannot bid
What happens when you try to edit it? Once you click on "Edit" use the same fields you used to enter the snipe. The row in which the snipe is will turn red, but the edit fields will be all t ...
  Topic: recurring subscription
mario

Replies: 11
Views: 4426

PostForum: Support   Posted: Thu Oct 15, 2020 5:30 pm   Subject: recurring subscription
Please email me and include your username, I will cancel an extra recurring payment and issue a refund.
  Topic: Gixen account somehow linked to unknown eBay account
mario

Replies: 12
Views: 4759

PostForum: Support   Posted: Thu Oct 15, 2020 5:29 pm   Subject: Gixen account somehow linked to unknown eBay account
mrj622,

If you got a notification from eBay that you won the item it can't be a Gixen thing. It can possibly be an eBay thing, but not Gixen.

If your Gixen account was linked to another ebay ac ...
  Topic: Schedule not showing on mirror
mario

Replies: 3
Views: 2115

PostForum: Support   Posted: Wed Oct 14, 2020 5:34 pm   Subject: Schedule not showing on mirror
The reason for group snipes being executed from one server is of technical nature - in case of any connectivity or other problem it's not going to be possible to cancel snipes across multiple servers. ...
  Topic: Schedule not showing on mirror
mario

Replies: 3
Views: 2115

PostForum: Support   Posted: Tue Oct 13, 2020 12:29 pm   Subject: Schedule not showing on mirror
You put this snipe in a snipe group. Group snipes are executed only from the main server.

If you don't understand what groups do, do not put your snipes in a group, leave the default value of " ...
  Topic: Just set up a recurring 1 year payment, but it's not showi
mario

Replies: 4
Views: 2543

PostForum: Support   Posted: Mon Oct 12, 2020 2:42 pm   Subject: Just set up a recurring 1 year payment, but it's not showi
Sometimes it can take a few minutes for paypal to send automated notification to Gixen servers.
  Topic: Snipe did not go off
mario

Replies: 1
Views: 1623

PostForum: Support   Posted: Mon Oct 12, 2020 2:42 pm   Subject: Snipe did not go off
If you see the bid history, you will see that this auction ended with "best offer". Seller accepted someone's offer and ended it early.
  Topic: Could not add this item - auction number or money format no
mario

Replies: 7
Views: 3502

PostForum: Support   Posted: Tue Oct 06, 2020 9:04 pm   Subject: Could not add this item - auction number or money format no
I added it with no issue, except that I'm late because it ended already. Can you try to add it now, even though it ended?
  Topic: Missed bid
mario

Replies: 6
Views: 3075

PostForum: Support   Posted: Tue Oct 06, 2020 9:00 pm   Subject: Missed bid
I don't see item 143761863818 ever been entered into Gixen. Did you mis-type it?
  Topic: recurring subscription
mario

Replies: 11
Views: 4426

PostForum: Support   Posted: Tue Oct 06, 2020 8:59 pm   Subject: recurring subscription
Got your email, you had another username for which I issued a refund and cancelled subscription.
  Topic: Gixen account somehow linked to unknown eBay account
mario

Replies: 12
Views: 4759

PostForum: Support   Posted: Tue Oct 06, 2020 8:58 pm   Subject: Gixen account somehow linked to unknown eBay account
breiker,

When did you previously link your eBay account? Any chance you used more than one account in the past?
  Topic: Getting an error messages when trying add a new snipe
mario

Replies: 8
Views: 3787

PostForum: Support   Posted: Sun Sep 27, 2020 11:20 am   Subject: Getting an error messages when trying add a new snipe
smw,

This is an unrelated issue. Are you sure you specified an offset value for mirror different than 6 seconds?
  Topic: Getting an error messages when trying add a new snipe
mario

Replies: 8
Views: 3787

PostForum: Support   Posted: Sun Sep 27, 2020 7:21 am   Subject: Getting an error messages when trying add a new snipe
Preliminary investigation points to the network card / driver on the mirror server. It looks like it went down, still not sure why. This is the first time something like this happens on this server. R ...
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 19
Views: 7805

PostForum: Support   Posted: Sun Sep 27, 2020 6:03 am   Subject: Could not get item list, error returned: Error (383): Array
Try using web UI to see if your account is in order. Android app is not as good in reporting account problems.
  Topic: Recurring Payments
mario

Replies: 4
Views: 3029

PostForum: Support   Posted: Mon Sep 21, 2020 5:54 am   Subject: Recurring Payments
Gordon,

You should either cancel them all and re-subscribe in 2023, or leave one of them and contact me to issue you refunds for the extra payments.
  Topic: bid under asking price
mario

Replies: 3
Views: 2524

PostForum: Support   Posted: Mon Sep 21, 2020 4:54 am   Subject: bid under asking price
It was indeed a problem on eBay's side, and Gixen mis-recognized the response that came back with headers, but otherwise empty.
  Topic: New user - cannot login loop
mario

Replies: 1
Views: 1966

PostForum: Support   Posted: Sun Sep 20, 2020 3:59 pm   Subject: New user - cannot login loop
Please email me and include your username and ebay username, and I will get this resolved for you.
  Topic: Gixen paid not showing up in my Gixen account
mario

Replies: 3
Views: 10764

PostForum: Support   Posted: Sun Sep 20, 2020 3:58 pm   Subject: Gixen paid not showing up in my Gixen account
Please email me (support@gixen.com) - I need your username, email or name and I will check what went wrong.
  Topic: Change user name
mario

Replies: 2
Views: 2209

PostForum: Support   Posted: Mon Sep 14, 2020 6:27 am   Subject: Change user name
There is no way, however, to transfer history. I can do this manually, but I'd rather not, if not really important to you.
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 19
Views: 7805

PostForum: Support   Posted: Mon Sep 14, 2020 6:17 am   Subject: Could not get item list, error returned: Error (383): Array
I'll definitely look into this, even if there is a bug on eBay's side Gixen has to handle this more graciously.
  Topic: Gixen Mirror Subscription
mario

Replies: 9
Views: 5228

PostForum: Support   Posted: Mon Sep 14, 2020 6:16 am   Subject: Gixen Mirror Subscription
I cancelled one payment plan and issued a refund. When you subscribe to recurring payments, please don't subscribe twice.
  Topic: items cancelled on ebay still look valid in gixen
mario

Replies: 1
Views: 2372

PostForum: Suggestions and Ideas   Posted: Sun Sep 06, 2020 8:25 am   Subject: items cancelled on ebay still look valid in gixen
It does, but cannot do this too often. It usually takes up to 2 hours.
  Topic: gixen button missing on my ebay items
mario

Replies: 6
Views: 4318

PostForum: Support   Posted: Sun Sep 06, 2020 8:24 am   Subject: gixen button missing on my ebay items
I would re-install it. Keith released an update, and it looks like this somehow disabled already installed add-ons.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 234
Views: 411489

PostForum: Suggestions and Ideas   Posted: Mon Aug 24, 2020 7:38 am   Subject: Making people wait 60 seconds before accessing account
These fees should be a few percent only, is this really a problem?
  Topic: Auto renewal selected previously but expiry reminder receiv
mario

Replies: 2
Views: 2518

PostForum: Support   Posted: Mon Aug 24, 2020 7:36 am   Subject: Auto renewal selected previously but expiry reminder receiv
Please email me and include your username, and I will add 10 days to your subscription to avoid this warning of being sent prematurely. My apology about that.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 234
Views: 411489

PostForum: Suggestions and Ideas   Posted: Sun Aug 23, 2020 3:53 pm   Subject: Making people wait 60 seconds before accessing account
The timer is client side. It wouldn't be hard to make a Chrome extension that would bypass this at all.

This is for sure possible. but there is a way to detect it. I strongly advise against trying ...
  Topic: unable to make payment for annual subscription
mario

Replies: 4
Views: 3306

PostForum: Support   Posted: Thu Aug 20, 2020 2:51 pm   Subject: unable to make payment for annual subscription
Note that you can still make a CC payment without having a paypal account. Paypal is still a payment processor, and you are limited to one-off (no recurring) payments, which are sligthtly more expensi ...
  Topic: Press Purge complete buttion without selection behaviour
mario

Replies: 3
Views: 2773

PostForum: Support   Posted: Wed Aug 12, 2020 6:28 am   Subject: Press Purge complete buttion without selection behaviour
I'll see that I fix this, the 20 sec screen should be displayed only once, at login time, for free users.
  Topic: Error mirror service
mario

Replies: 1
Views: 1945

PostForum: Support   Posted: Wed Aug 12, 2020 6:26 am   Subject: Error mirror service
Please email me and include your username. Generally there was no need to register a different account.
  Topic: Cannot add an item no. And doesnt display my ebay watch lis
mario

Replies: 1
Views: 1850

PostForum: Support   Posted: Sun Aug 02, 2020 11:28 am   Subject: Cannot add an item no. And doesnt display my ebay watch lis
I had no issue adding this. What error message do you see?
  Topic: thumbnail not displaying last few days
mario

Replies: 7
Views: 3921

PostForum: Support   Posted: Sun Aug 02, 2020 11:26 am   Subject: thumbnail not displaying last few days
I fixed this. The problem was that thumbnails were pulled from eBay as plain http instead of https. In previous versions of Firefox this was not a problem, but with the latest update it's required tha ...
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 4430

PostForum: Support   Posted: Thu Jul 30, 2020 7:58 am   Subject: Status (mirror): INVALID AUTHORIZATION
I just checked again - and what I said in the previous post is not entirely accurate. Gixen checks for authorization validity at every login *if* it was not already checked for in the last 24 hours.
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 4430

PostForum: Support   Posted: Thu Jul 30, 2020 7:44 am   Subject: Status (mirror): INVALID AUTHORIZATION
Gixen checks for authorization validity at every login, but not more often that that.
  Topic: paid two times for renewal one year plan and no result
mario

Replies: 2
Views: 2509

PostForum: Support   Posted: Wed Jul 29, 2020 6:58 am   Subject: paid two times for renewal one year plan and no result
Not sure what you mean by "no result" but please email me and we'll get this resolved. Include your username please.
  Topic: Bid Under Asking Price, but wasn't
mario

Replies: 5
Views: 3729

PostForum: Support   Posted: Tue Jul 28, 2020 3:05 pm   Subject: Bid Under Asking Price, but wasn't
I just looked, and eBay had an issue around that time. Responses received were empty pages with just headers. It was fortunate that you bid manually before that.
  Topic: Gixen a Foreign Company?
mario

Replies: 6
Views: 4264

PostForum: Support   Posted: Mon Jul 27, 2020 9:01 am   Subject: Gixen a Foreign Company?
That's not good, it's a pure greed by the bank... there is no justification for this, no increased workload or complication of any kind for them to impose this charge.
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 4430

PostForum: Support   Posted: Mon Jul 27, 2020 8:55 am   Subject: Status (mirror): INVALID AUTHORIZATION
You need to update your ebay authorization. This is free of charge, and you can do this from the Gixen settings page. eBay requires this every 18 months.
  Topic: Bid Under Asking Price, but wasn't
mario

Replies: 5
Views: 3729

PostForum: Support   Posted: Mon Jul 27, 2020 8:54 am   Subject: Bid Under Asking Price, but wasn't
It looks like you also bid manually, and won this item with these manual bids?

Gixen will show status "WON" only if it wins item itself.
  Topic: No snipe due to Shipping Address Country Restricted
mario

Replies: 24
Views: 3266

PostForum: Support   Posted: Mon Jul 27, 2020 8:52 am   Subject: No snipe due to Shipping Address Country Restricted
The restriction can come both from the seller (even if he specifies the country in the list of shipping countries) and (apparently) eBay, if for whatever reason eBay restricts entire categories for sh ...
  Topic: suddenly unable to edit and/or delete a snipe
mario

Replies: 4
Views: 3162

PostForum: Support   Posted: Fri Jul 24, 2020 8:32 pm   Subject: suddenly unable to edit and/or delete a snipe
Make sure your eBay authorization is current (this is free of charge to renew from the Gixen settings page), then try again.
  Topic: too many requests... AGAIN
mario

Replies: 3
Views: 3199

PostForum: Support   Posted: Fri Jul 24, 2020 8:31 pm   Subject: too many requests... AGAIN
eBay had a glitch yesterday that was intermittent. If you still won this item, that likely means mirror submitted it.
  Topic: Bid did not go in
mario

Replies: 3
Views: 2758

PostForum: Support   Posted: Fri Jul 24, 2020 8:30 pm   Subject: Bid did not go in
The status was "Too many requests". I filed a case with eBay on this, as yesterday dozens of auctions failed with the same status.

I just got a response that they had a glitch that was r ...
  Topic: Gixen a Foreign Company?
mario

Replies: 6
Views: 4264

PostForum: Support   Posted: Fri Jul 24, 2020 8:28 pm   Subject: Gixen a Foreign Company?
Give your credit card issuer a call. This is highly unusual. Gixen is a Canadian corporation that has an account with Paypal (formally Paypal Canada), however all charges are in USD and I will be very ...
  Topic: Bid Under Asking Price / But It's Above final bid?
mario

Replies: 4
Views: 3152

PostForum: Support   Posted: Sat Jul 18, 2020 5:24 am   Subject: Bid Under Asking Price / But It's Above final bid?
All of these items had retracted bid(s) that were higher than yours, and the last one had a reserve price set that was higher than your maximum bid.
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
mario

Replies: 5
Views: 3741

PostForum: Support   Posted: Mon Jul 13, 2020 6:42 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Yes, please email me if you haven't already.
  Topic: Re-authorisation - eBay Access To Website Blocked
mario

Replies: 5
Views: 3751

PostForum: Support   Posted: Mon Jul 13, 2020 6:33 am   Subject: Re-authorisation - eBay Access To Website Blocked
Changing country and/or target setting has nothing to do with solution for this, I guarantee it's irrelevant. Logging out of eBay might - the problem seem to be on their side.
  Topic: Can't log-in; error message loop
mario

Replies: 1
Views: 2054

PostForum: Support   Posted: Thu Jul 02, 2020 9:59 pm   Subject: Can't log-in; error message loop
Can you please email me and include your username? I will resolve this over email.
  Topic: Email stating Item Won but didn't
mario

Replies: 4
Views: 3454

PostForum: Support   Posted: Thu Jul 02, 2020 3:24 pm   Subject: Email stating Item Won but didn't
Kevin,

I looked at the data, and something does look off. At which point exactly did you renew your eBay authorization? Is it possible that your Gixen account was previously linked to a different e ...
  Topic: cant login
mario

Replies: 4
Views: 3152

PostForum: Support   Posted: Thu Jul 02, 2020 3:12 pm   Subject: cant login
Please try again now, the front-end server ISP had an DNS issue.
  Topic: Gixen claiming it’s a fixed price item and it is not
mario

Replies: 5
Views: 3377

PostForum: Support   Posted: Thu Jul 02, 2020 3:11 pm   Subject: Gixen claiming it’s a fixed price item and it is not
It's possible this was related to the intermittent dns issue that's resolved now.
  Topic: Gixen claiming it’s a fixed price item and it is not
mario

Replies: 5
Views: 3377

PostForum: Support   Posted: Thu Jul 02, 2020 3:10 pm   Subject: Gixen claiming it’s a fixed price item and it is not
I just added both with no issue. Can you try again?
  Topic: api.ebay.com error
mario

Replies: 1
Views: 2024

PostForum: Support   Posted: Thu Jul 02, 2020 3:08 pm   Subject: api.ebay.com error
It's fixed now. The ISP of the front-end server is having an issue with their name server, I changed the config to query alternate one.
  Topic: Two factor authentication
mario

Replies: 5
Views: 4729

PostForum: Suggestions and Ideas   Posted: Sun Jun 28, 2020 7:56 pm   Subject: Two factor authentication
It doesn't have to happen, and so far I don't see a need. Very rarely do I see any Gixen account broken into. It's hard to get advantage of Gixen account without access to eBay account.

Also, this ...
  Topic: Suggestion: Select All button?
mario

Replies: 3
Views: 4150

PostForum: Suggestions and Ideas   Posted: Thu Jun 25, 2020 10:17 am   Subject: Suggestion: Select All button?
im2bz2p345,

I will see what I can do for select all. Select one group only would be more difficult to implement, not sure how that would look like. It would likely require filtering by the group fi ...
  Topic: mirror offset not maintained when editing snipe
mario

Replies: 3
Views: 2956

PostForum: Support   Posted: Mon Jun 22, 2020 3:51 pm   Subject: mirror offset not maintained when editing snipe
Do you see that in the desktop or mobile web interface?
  Topic: unable to add snipe
mario

Replies: 5
Views: 4212

PostForum: Support   Posted: Mon Jun 22, 2020 3:51 pm   Subject: unable to add snipe
It may be an eBay bug, I am looking at it. I noticed a few more times that item info can't be obtained for listings where seller is away.
  Topic: Suggestion for improvement to Gixen (as requested)
mario

Replies: 5
Views: 4897

PostForum: Suggestions and Ideas   Posted: Thu Jun 18, 2020 6:58 am   Subject: Suggestion for improvement to Gixen (as requested)
When you say the forum says it's fixed can you point me to the place in forum? It may be an unrelated problem.

What version of Windows do you use?
  Topic: Suggestion: Allow us to follow eBay searches
mario

Replies: 2
Views: 3633

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:43 am   Subject: Suggestion: Allow us to follow eBay searches
This is interesting... the reason for limit is obviously resource limits. If everyone did 1.5 million searches per day... well, that would require some serious hardware upgrades by eBay.
  Topic: Re: eBay Connect 2020 email - call for feedback
mario

Replies: 2
Views: 3553

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:23 am   Subject: Re: eBay Connect 2020 email - call for feedback
Agreed, it would be useful to be able to sort snipes per every column. Can't say it's a top priority but it's a good suggestion nevertheless.
  Topic: Suggestion - Group Editing
mario

Replies: 6
Views: 4573

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:22 am   Subject: Suggestion - Group Editing
S&H is unreliable, as they depend on buyer's location in many instances.
  Topic: Improved mobile site
mario

Replies: 3
Views: 3413

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:09 am   Subject: Improved mobile site
I thought that feature was already present in the mobile site. I will add this asap.
  Topic: payment option other than paypal
mario

Replies: 6
Views: 6030

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:08 am   Subject: payment option other than paypal
The pandemic has been difficult for everyone, including e-commerce sites (at least initially). Gixen's own volume dropped 30% before recovering. However, under the circumstances, this can still be cal ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 234
Views: 411489

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:59 am   Subject: Making people wait 60 seconds before accessing account
It's inexpensive enough in my opinion, very much so, and I still want users to have a chance to test Gixen at no charge, or use it occasionally for free. For most users, $5 compared to $6 / year (!) m ...
  Topic: Request for naming or commenting bidding groups
mario

Replies: 1
Views: 2673

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:57 am   Subject: Request for naming or commenting bidding groups
I'll think about it, some users asked for this before... however this requires maintaining additional configuration for every user, and I don't like to overcomplicate things.
  Topic: autosnipe: Sorry, this item is already present.
mario

Replies: 3
Views: 3786

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:53 am   Subject: autosnipe: Sorry, this item is already present.
Moishe, how much time does this save you? I could include the info in the error message, that's not too difficult to do.
  Topic: Idea for the developers convention
mario

Replies: 1
Views: 2832

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:51 am   Subject: Idea for the developers convention
This is highly unlikely - eBay will not spend resources to develop this... however you have extensions / add-ons for all major browsers.
  Topic: Not eligible to bid? No restrictions.
mario

Replies: 5
Views: 4579

PostForum: Support   Posted: Sun Jun 14, 2020 6:44 am   Subject: Not eligible to bid? No restrictions.
The message from eBay is not specific, it only says "You are not eligible to bid on this item.". I will see if eBay can in the future provide a more specific error message.
  Topic: Subscription renewal
mario

Replies: 4
Views: 3381

PostForum: Support   Posted: Sun Jun 14, 2020 6:41 am   Subject: Subscription renewal
There used to be. You can see if your payment is recurring by looking in your paypal account. Look for recurring payments and see if Gixen is there.
  Topic: GDM non functional
mario

Replies: 2
Views: 2674

PostForum: Support   Posted: Sun Jun 14, 2020 6:39 am   Subject: GDM non functional
If there is a "gixen.ini" file in the working directory of GDM, delete it and then try again.
  Topic: CHARGES
mario

Replies: 2
Views: 3224

PostForum: Support   Posted: Thu Jun 11, 2020 6:43 am   Subject: CHARGES
Refund is never a problem, but if there is an issue I would really like to know about it. Please email me.
  Topic: Not eligible to bid? No restrictions.
mario

Replies: 5
Views: 4579

PostForum: Support   Posted: Thu Jun 11, 2020 6:36 am   Subject: Not eligible to bid? No restrictions.
Must be a typo, indeed an incorrect item number. Please type in the correct item number and I will check what happened.
  Topic: Charged twice by Gixen
mario

Replies: 7
Views: 4784

PostForum: Support   Posted: Mon Jun 08, 2020 6:25 am   Subject: Charged twice by Gixen
Mike,

Please email me. The system used by paypal is not smart at all, it's time-based with notifications sent to Gixen only one-way. So I need to take a look at that - either issue you a refund for ...
  Topic: IOS
mario

Replies: 2
Views: 2845

PostForum: Support   Posted: Sat Jun 06, 2020 4:12 pm   Subject: IOS
I haven't forgotten about it, mobile apps for both Android (that needs an update) and IOS (that I yet have to develop) are at the top of my list.

I am looking to hire someone for IOS app developmen ...
  Topic: 2nd ebay auction lost & max bid was highest 11422076985
mario

Replies: 2
Views: 2996

PostForum: Support   Posted: Sat May 30, 2020 7:17 am   Subject: 2nd ebay auction lost & max bid was highest 11422076985
You have to renew your eBay authorization. eBay requires this every 18 months (sometimes more often). It's completely free of charge, but Gixen can't do it for you. Without it Gixen can't bid for you. ...
  Topic: Best optimum time to set bid
mario

Replies: 2
Views: 3071

PostForum: Support   Posted: Sat May 30, 2020 7:15 am   Subject: Best optimum time to set bid
I second this, I personally always use 8 seconds.
  Topic: Gixen Desktop Manager is unable to import EBAY watchlist
mario

Replies: 2
Views: 2883

PostForum: Support   Posted: Sat May 30, 2020 7:15 am   Subject: Gixen Desktop Manager is unable to import EBAY watchlist
I'll spend some time trying to replicate this.
  Topic: FF extension login always fails on frist try
mario

Replies: 6
Views: 5189

PostForum: Support   Posted: Sat May 30, 2020 7:13 am   Subject: FF extension login always fails on frist try
I'll email Keith about it.
  Topic: Can't get Desktop Application to Work
mario

Replies: 2
Views: 3092

PostForum: Support   Posted: Thu May 21, 2020 2:15 pm   Subject: Can't get Desktop Application to Work
Are you sure you are logging in with the same Gixen username you already logged in with to the web interface?

That error typically happens when you are logging in with an old, eBay username instead ...
  Topic: aucton ended, no bids by gixen
mario

Replies: 4
Views: 3879

PostForum: Support   Posted: Thu May 21, 2020 2:05 pm   Subject: aucton ended, no bids by gixen
133411592169 was deleted more than 24 hours before auction end.
133411294677 was deleted 16 hours before auction end.
  Topic: referral and/or micropayments/commissions to Gixen
mario

Replies: 3
Views: 4972

PostForum: Suggestions and Ideas   Posted: Mon May 18, 2020 5:18 pm   Subject: referral and/or micropayments/commissions to Gixen
Steven, no, it never crossed my mind to create one... I don't think, however, that with the pricing in place it makes a lot of sense.
  Topic: Paid twice for Gixen Mirror, Still won't allow me to acces
mario

Replies: 3
Views: 3711

PostForum: Support   Posted: Tue May 12, 2020 8:08 am   Subject: Paid twice for Gixen Mirror, Still won't allow me to acces
I received some refund request and granted it, but not sure if it's from you. If not, please email me, refunds are never a problem.
  Topic: Ebay Item sold for less than my max price 143588701912
mario

Replies: 2
Views: 3153

PostForum: Support   Posted: Sun May 03, 2020 6:56 am   Subject: Ebay Item sold for less than my max price 143588701912
Cmjordan77,

You need to renew your eBay authorization. Log in to Gixen, click on the "Settings" button and renew your eBay authorization, it's expired. There is no cost to renew it.
  Topic: UGHHH! I renewed mirror service and Gixen never bid for me!
mario

Replies: 1
Views: 2652

PostForum: Support   Posted: Fri May 01, 2020 9:04 pm   Subject: UGHHH! I renewed mirror service and Gixen never bid for me!
Mirror subscription is not a requirement for the bid to work. Extending your eBay authorization (which is free to do) is.

The warning to renew eBay authorization should have been displayed even bef ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 6092

PostForum: Support   Posted: Thu Apr 30, 2020 8:58 pm   Subject: Won item, gixen status: OUTBID
I have sufficient logs for what happened, and have escalated this to eBay. Check from time to time, I will post updates in this forum thread once I have them.
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 6092

PostForum: Support   Posted: Thu Apr 30, 2020 5:08 am   Subject: Won item, gixen status: OUTBID
I agree. I just investigated this, and found that the status fetched by Gixen (from eBay) 10 seconds after auction ended is incorrect. The price shown is still 63.99 at that time, and you are not show ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 6092

PostForum: Support   Posted: Mon Apr 27, 2020 6:35 am   Subject: Won item, gixen status: OUTBID
Found the problem with 174254192057, it was a bug that caused the final status to be mis-recognized in some cases. It's fixed now, thank you for reporting it.
  Topic: List not matching ebay
mario

Replies: 2
Views: 3030

PostForum: Support   Posted: Sun Apr 26, 2020 4:10 pm   Subject: List not matching ebay
Gixen has server capacity to make more frequent checks, but the limiting factor is the number of calls Gixen is allowed to make with eBay. It's in millions per day, but this is not as much as I would ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 6092

PostForum: Support   Posted: Sun Apr 26, 2020 4:06 pm   Subject: Won item, gixen status: OUTBID
I need an item number to see what is wrong here.
  Topic: Password now not recognised
mario

Replies: 6
Views: 4312

PostForum: Support   Posted: Sun Apr 26, 2020 4:04 pm   Subject: Password now not recognised
Please email me - you will see my response as different mail server is used to send my responses, as opposed to automated emails sent from Gixen servers.
  Topic: Please i need to help with linking my ebay account.
mario

Replies: 7
Views: 5351

PostForum: Support   Posted: Mon Apr 20, 2020 6:35 am   Subject: Please i need to help with linking my ebay account.
Until this is resolved, now there are two links present for authorization - one that will trigger login to eBay, and that most users should use (except users using 2-factor authentication), and anothe ...
  Topic: Please i need to help with linking my ebay account.
mario

Replies: 7
Views: 5351

PostForum: Support   Posted: Mon Apr 20, 2020 5:36 am   Subject: Please i need to help with linking my ebay account.
It looks like an eBay bug. I will discuss this with eBay support.
  Topic: Unknown Error 3
mario

Replies: 9
Views: 5723

PostForum: Support   Posted: Wed Apr 15, 2020 5:37 pm   Subject: Unknown Error 3
I responded to your email.

There was a bug. Gixen tried to submit your initial bid, but it was above buy-it-now-price, so this failed. Unfortunately then the return code was mis-interpreted / not r ...
  Topic: Ebay Snipe not executed (nor attempted)
mario

Replies: 4
Views: 3521

PostForum: Support   Posted: Mon Apr 13, 2020 11:30 am   Subject: Ebay Snipe not executed (nor attempted)
Main server was late, however mirror server indicates that your eBay authorization expired. You need to renew it. There is no cost to do this, you can do it from the Gixen settings page.

Did you se ...
  Topic: Error when adding an item
mario

Replies: 18
Views: 9576

PostForum: Support   Posted: Fri Apr 10, 2020 4:16 am   Subject: Error when adding an item
So far I found that of all the international markets, affected are France, Italy and Spain. Canada, UK and Germany seem to be fine.

Either way, a workaround is now in place, so all users should be ...
  Topic: Error when adding an item
mario

Replies: 18
Views: 9576

PostForum: Support   Posted: Fri Apr 10, 2020 3:49 am   Subject: Error when adding an item
I looked into this. My best guess (and at this point it's just a guess) is that eBay rolled out some changes, which affected France and Italy marketplaces.

I put in place some temporary workaround ...
  Topic: Error when adding an item
mario

Replies: 18
Views: 9576

PostForum: Support   Posted: Thu Apr 09, 2020 6:10 pm   Subject: Error when adding an item
What is your target site?

This can happen if item id you are trying to add is not available on the marketplace your target is set to.

Try changing your target site to "United States" ( ...
  Topic: payment option other than paypal
mario

Replies: 6
Views: 6030

PostForum: Suggestions and Ideas   Posted: Sat Apr 04, 2020 7:31 pm   Subject: payment option other than paypal
I am seriously considering adding another option, e.g. credit cards directly via stripe or another payment processor.

Paypal stunned me by introducing (what is effectively) a price hike on March 1 ...
  Topic: Gixen says I won... but I didn't - potential account mixup
mario

Replies: 6
Views: 4881

PostForum: Support   Posted: Thu Apr 02, 2020 6:13 am   Subject: Gixen says I won... but I didn't - potential account mixup
Did you re-authorize in the meantime? If there is a problem, that will resolve it, but if you did, I can no longer see what happened here.
  Topic: Password
mario

Replies: 4
Views: 3871

PostForum: Support   Posted: Mon Mar 30, 2020 4:51 am   Subject: Password
I don't recall receiving ANY email from you. Please re-send.

The rest of your post does not make any sense. Even if Gixen were compromised, which *DID NOT* happen, how would that disclose any non-G ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 11911

PostForum: Support   Posted: Sat Mar 28, 2020 3:11 pm   Subject: \"The item is currently unavailable.\" error.Sell
eBay is working on a fix for this. Long story short, when seller is away, bids are not accepted through the interface Gixen uses, but are through the web UI.

This was not noticed before, as it was ...
  Topic: GIXEN listing highlighted in yellow
mario

Replies: 3
Views: 3226

PostForum: Support   Posted: Mon Mar 23, 2020 12:50 pm   Subject: GIXEN listing highlighted in yellow
Yellow means that your maximum bid is already below current high bid. What is the item id?
  Topic: Mirror Subscription
mario

Replies: 2
Views: 2942

PostForum: Support   Posted: Wed Mar 18, 2020 6:00 am   Subject: Mirror Subscription
Paul,

I responded to your email - you have multiple usernames.
  Topic: Removal of Gixen browser change with subscription
mario

Replies: 2
Views: 2868

PostForum: Support   Posted: Tue Mar 17, 2020 7:39 pm   Subject: Removal of Gixen browser change with subscription
Gixen never sent you to this or any similar link. Really not sure how you ended up with that link.
  Topic: You are not eligible to bid on this item (283773298113)
mario

Replies: 23
Views: 14095

PostForum: Support   Posted: Tue Mar 17, 2020 7:38 pm   Subject: You are not eligible to bid on this item (283773298113)
PasiniK,

Can you give me at least one item id?
  Topic: \"Too Many Requests\" - Status Message
mario

Replies: 20
Views: 10223

PostForum: Support   Posted: Tue Mar 17, 2020 7:38 pm   Subject: \"Too Many Requests\" - Status Message
duke6364gixen, this is a different issue - this happens when sellers are away. eBay is aware of the issue, but they haven't fixed it yet.
  Topic: Failed Bid
mario

Replies: 2
Views: 3083

PostForum: Support   Posted: Tue Mar 17, 2020 7:37 pm   Subject: Failed Bid
The seller is away. This is what blocked the bid. eBay is aware of the issue, and they are looking into it.
  Topic: COVID-19
mario

Replies: 0
Views: 8068

PostForum: Blog   Posted: Tue Mar 17, 2020 7:34 pm   Subject: COVID-19
I won't send an email to users about the virus, I'm sure everyone got it from just about any company you've dealt with...

So I will post my concerns here. Aside from health concerns, the second bi ...
  Topic: Error: array ( 'errorId' => 11000
mario

Replies: 2
Views: 3821

PostForum: Support   Posted: Sun Mar 15, 2020 9:24 pm   Subject: Error: array ( 'errorId' => 11000
There is an open ticket with eBay for this issue. They are working on this. Unfortunately I don't have a quick solution for this, so you may have to snipe this item manually.
  Topic: Gixen failed to bid for me
mario

Replies: 1
Views: 2356

PostForum: Support   Posted: Sun Mar 15, 2020 9:22 pm   Subject: Gixen failed to bid for me
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: Bid was never placed, thus I lose the auction
mario

Replies: 1
Views: 2351

PostForum: Support   Posted: Sun Mar 15, 2020 9:22 pm   Subject: Bid was never placed, thus I lose the auction
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: Gixen plus Mirror failed to bid on 2 separate auctions
mario

Replies: 2
Views: 2634

PostForum: Support   Posted: Sun Mar 15, 2020 9:21 pm   Subject: Gixen plus Mirror failed to bid on 2 separate auctions
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: \"Too Many Requests\" - Status Message
mario

Replies: 20
Views: 10223

PostForum: Support   Posted: Sun Mar 15, 2020 9:20 pm   Subject: \"Too Many Requests\" - Status Message
There was an issue with Gixen's communication with eBay's backend.

Apparently some limit was hit, a limit I was not fully aware of, so this is really my fault, not eBay's.

After some urgent co ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 11911

PostForum: Support   Posted: Sat Mar 14, 2020 8:10 pm   Subject: \"The item is currently unavailable.\" error.Sell
This is still open with eBay - they are still looking at it.

Note that the latest developments with the covid-19 affect all companies who are shifting a lot of employees to work remotely, and it's ...
  Topic: Cannot reset password
mario

Replies: 5
Views: 3804

PostForum: Support   Posted: Sat Mar 14, 2020 8:05 pm   Subject: Cannot reset password
I did reply some 9 hours ago, my apology for the delay.
  Topic: won according to gixen, not won according to ebay
mario

Replies: 4
Views: 3555

PostForum: Support   Posted: Sun Mar 08, 2020 9:23 pm   Subject: won according to gixen, not won according to ebay
This should be fixed now, and fix is deployed both to main and mirror servers.
  Topic: won according to gixen, not won according to ebay
mario

Replies: 4
Views: 3555

PostForum: Support   Posted: Sun Mar 08, 2020 8:04 pm   Subject: won according to gixen, not won according to ebay
It looks like there is a bug - if user is outbid with identical bid from another user that placed his / her maximum bid previously, Gixen does not detect this. I am looking into this. I will post anot ...
  Topic: Hard expire won’t stop
mario

Replies: 2
Views: 2865

PostForum: Support   Posted: Sun Mar 08, 2020 7:44 pm   Subject: Hard expire won’t stop
Can you please email me of let me know what your username is? After you link your eBay account, does the settings page indicate when your authorization expires / is good until?
  Topic: Gixen user privacy and GDPR
mario

Replies: 16
Views: 17245

PostForum: Announcements   Posted: Thu Mar 05, 2020 9:08 pm   Subject: Gixen user privacy and GDPR
Just to confirm - Gixen does not pass user data to any third party, except to eBay and law enforcement in case of fraud or other crime committed.

If this ever changes, I will ask for explicit user ...
  Topic: Gixen Mirror issues this morning
mario

Replies: 5
Views: 4614

PostForum: Support   Posted: Thu Feb 27, 2020 8:19 am   Subject: Gixen Mirror issues this morning
During the night, the mirror server crashed, and mirror database got corrupted.

It is being restored now. Some data on submitted bids may be lost, but will be available upon request from logs.

T ...
  Topic: when I subscript twice with Double settlement
mario

Replies: 3
Views: 3224

PostForum: Support   Posted: Tue Feb 25, 2020 7:22 pm   Subject: when I subscript twice with Double settlement
Yes, absolutely - I always issue refunds - to unhappy users for whatever reason, and for mistakes / double subscriptions too.

In fact, if I am unable to respond promptly and it's urgent and another ...
  Topic: Lost out on item, Given didn't work for me
mario

Replies: 4
Views: 3631

PostForum: Support   Posted: Tue Feb 25, 2020 7:19 pm   Subject: Lost out on item, Given didn't work for me
Unfortunately the error message received by eBay is not more verbose - it does not say what the restriction really is.
  Topic: How di I refresh the screen to update the bide end times?
mario

Replies: 4
Views: 3714

PostForum: Support   Posted: Sun Feb 23, 2020 8:36 pm   Subject: How di I refresh the screen to update the bide end times?
Yes - there is a warning not to do that. If you must refresh, rather click on "Add" button with all empty fields.
  Topic: Mirror
mario

Replies: 4
Views: 3448

PostForum: Support   Posted: Sun Feb 23, 2020 8:35 pm   Subject: Mirror
Please email me if you haven't already. Include your Gixen and eBay usernames.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 7350

PostForum: Support   Posted: Sun Feb 23, 2020 1:44 pm   Subject: \"INVALID AUTHORIZATION \"
My apology about that, they were supposed to get updated. I am looking into how this could have happened.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 7350

PostForum: Support   Posted: Sun Feb 23, 2020 9:15 am   Subject: \"INVALID AUTHORIZATION \"
Wedman08,

I just checked, and the authorization under your account is good, however the authorization on which snipe was scheduled isn't. Did you update this authorization before or after this snip ...
  Topic: Auth token is hard expired.
mario

Replies: 3
Views: 3276

PostForum: Support   Posted: Sat Feb 22, 2020 5:11 pm   Subject: Auth token is hard expired.
Just to add - maximum duration of ebay authorizations is 18 months. So they have to be renewed at least once every 18 months. And I can only guess why sometimes this needs to be done sooner.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 7350

PostForum: Support   Posted: Sat Feb 22, 2020 2:14 pm   Subject: \"INVALID AUTHORIZATION \"
Authorization should be applied to active snipes when users re-authorize their account. What seems to be a problem is that some authorizations sometimes get invalid, and there is no notification to us ...
  Topic: Bid not placed - ebay error?
mario

Replies: 5
Views: 3867

PostForum: Support   Posted: Sat Feb 22, 2020 2:11 pm   Subject: Bid not placed - ebay error?
eBay is working on getting this fixed. Not sure how they will do it - but active auctions on which bids cannot be placed make no sense.
  Topic: Plagued by ads.
mario

Replies: 2
Views: 2818

PostForum: Support   Posted: Sat Feb 22, 2020 2:09 pm   Subject: Plagued by ads.
You shouldn't see any ads when logged in if you are a subscriber. Please email me and include your username.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 7
Views: 5906

PostForum: Support   Posted: Thu Feb 20, 2020 2:29 pm   Subject: AUCTION ENDED EARLY OR SNIPE LATE
I don't see any recent failures any longer, for yours or any other account. So these must have been some intermittent eBay issues.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 7
Views: 5906

PostForum: Support   Posted: Tue Feb 18, 2020 12:56 pm   Subject: AUCTION ENDED EARLY OR SNIPE LATE
I checked the logs, at that particular moment requests to eBay were timing out from both main and mirror, and not only for this bid. It looks like eBay was having an issue, or doing something at the t ...
  Topic: Item bid with one account won in the other
mario

Replies: 4
Views: 4131

PostForum: Support   Posted: Mon Feb 17, 2020 5:23 pm   Subject: Item bid with one account won in the other
The only explanation is that you linked accounts wrong... Gixen now forces login to eBay when linking accounts to make mistakes such as this one less likely.

I recommend that you unlink your eBay a ...
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 14804

PostForum: Announcements   Posted: Mon Feb 17, 2020 12:26 pm   Subject: Auctions with Buy-It-Now option
I could do that, but not sure if there will be enough time left.
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 14804

PostForum: Announcements   Posted: Mon Feb 17, 2020 10:23 am   Subject: Auctions with Buy-It-Now option
Mark,

It's a great observation - such scenario is possible, but in practice I expect it to be very rare.

What I implemented is not a perfect solution, but it beats what is currently in place. A ...
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 14804

PostForum: Announcements   Posted: Mon Feb 17, 2020 9:47 am   Subject: Auctions with Buy-It-Now option
I want to clarify one important technical change to how bidding is done by Gixen on auctions that have a buy-it-now option that is lower than the user's maximum bid.

You may ask yourself - why wou ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 11911

PostForum: Support   Posted: Sun Feb 16, 2020 7:36 am   Subject: \"The item is currently unavailable.\" error.Sell
eBay responded to this issue - and the root cause was indeed sellers who are unavailable, and have active auctions. They are still looking into this, as it makes no sense to block bids for auctions, y ...
  Topic: none
mario

Replies: 28
Views: 12341

PostForum: Support   Posted: Tue Feb 11, 2020 12:07 am   Subject: none
The reason why I asked is - you said that you may have to bid manually, which makes no sense to me. As I mentioned before - this is a convenience feature that does not affect sniping.

Not sure why ...
  Topic: none
mario

Replies: 28
Views: 12341

PostForum: Support   Posted: Mon Feb 10, 2020 1:25 pm   Subject: none
Sorry, I saw this too late... however, not sure what the problem was here - if your bid was too low, and Gixen did not reflect that with the more recent price update, there is nothing you would lose h ...
  Topic: New sniping engine
mario

Replies: 45
Views: 33778

PostForum: Announcements   Posted: Sun Feb 09, 2020 9:58 pm   Subject: New sniping engine
Name is not pulled or retrieved from eBay - it's actually received in payment notifications from Paypal, and only for mirror subscribers. Aside from name, Gixen also receives user country & addres ...
  Topic: Block period
mario

Replies: 1
Views: 2967

PostForum: Support   Posted: Sun Feb 09, 2020 9:46 pm   Subject: Block period
You can add as many bids as you wish during the duration of the block, but only those ending within the duration of the block will be executed from the mirror server as well.
  Topic: Bids Failing with new engine
mario

Replies: 13
Views: 7967

PostForum: Support   Posted: Sun Feb 09, 2020 6:33 am   Subject: Bids Failing with new engine
I am not going to ignore the issue, I assure you of that. We may have to wait a bit longer for eBay to investigate, but it's not going to be ignored. I don't think eBay wants issues like this ignored ...
  Topic: Bids Failing with new engine
mario

Replies: 13
Views: 7967

PostForum: Support   Posted: Sat Feb 08, 2020 8:47 pm   Subject: Bids Failing with new engine
I finally, on my second attempt (apology for that), made necessary modifications to actually display the error as reported by eBay, instead of "UNKNOWN ERROR".

There are some issues that ...
  Topic: shows that won when actually not
mario

Replies: 4
Views: 4542

PostForum: Support   Posted: Sat Feb 08, 2020 8:43 pm   Subject: shows that won when actually not
Yes, please, if that's the case I consider it serious, please let me know the item id so that I can investigate.
  Topic: Current price on gixen differs from current bid on ebay
mario

Replies: 2
Views: 3511

PostForum: Support   Posted: Sat Feb 08, 2020 6:16 am   Subject: Current price on gixen differs from current bid on ebay
At the moment price updates are done once every 4 hours. I am working on increasing frequency for items ending sooner.
  Topic: Where is the link to sign up
mario

Replies: 1
Views: 4250

PostForum: Impressions   Posted: Sat Feb 08, 2020 1:03 am   Subject: Where is the link to sign up
Just click on the "Settings" button after you log in and you will see options.
  Topic: Bids not placed: \"Bid under asking price\"
mario

Replies: 3
Views: 3760

PostForum: Support   Posted: Fri Feb 07, 2020 5:31 pm   Subject: Bids not placed: \"Bid under asking price\"
Same error that happened to a few other users, "Item not available". I am waiting for eBay to investigate this.

The fact that these two bids were close to each other indicates that this h ...
  Topic: bid not placed
mario

Replies: 5
Views: 4810

PostForum: Support   Posted: Fri Feb 07, 2020 5:17 pm   Subject: bid not placed
I'll see why the correct message was not displayed, that's a bug on my side, and I did think I fixed that.

The real failure reason, however, is "409 Conflict, The item is currently unavailable ...
  Topic: INVALID AUTHORIZATION
mario

Replies: 4
Views: 5916

PostForum: Support   Posted: Fri Feb 07, 2020 5:14 pm   Subject: INVALID AUTHORIZATION
For some reason, the authorization must have been revoked. This happens sometimes when users change password, but also for other reasons. Email me your username and I can check.

In the meantime, ju ...
  Topic: Gixen showing bids but Ebay says 0 bids
mario

Replies: 11
Views: 6939

PostForum: Support   Posted: Fri Feb 07, 2020 10:02 am   Subject: Gixen showing bids but Ebay says 0 bids
I believe this is fixed now (it may take up to three hours to update all items). If not, at least now I have far more logging in place, so if you see this again please let me know.
  Topic: Gixen showing bids but Ebay says 0 bids
mario

Replies: 11
Views: 6939

PostForum: Support   Posted: Fri Feb 07, 2020 9:39 am   Subject: Gixen showing bids but Ebay says 0 bids
I am looking at this, I see the problem.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 8861

PostForum: Support   Posted: Fri Feb 07, 2020 6:45 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
I submitted an inquiry with eBay about this. We'll see what they respond. It may take some days to receive a response.
  Topic: bid not placed
mario

Replies: 9
Views: 6004

PostForum: Support   Posted: Fri Feb 07, 2020 6:44 am   Subject: bid not placed
This issue is fixed now. My apology it happened in the first place.
  Topic: bid not placed
mario

Replies: 9
Views: 6004

PostForum: Support   Posted: Fri Feb 07, 2020 6:30 am   Subject: bid not placed
This is an omission on my part - Gixen tried to submit your bid on eBay Belgium, but this is not supported apparently. I am working on resolving this. Bids for all unsupported marketplaces will be sub ...
  Topic: gixen bid under a wrong name
mario

Replies: 4
Views: 4307

PostForum: Support   Posted: Fri Feb 07, 2020 6:23 am   Subject: gixen bid under a wrong name
I now found a way to force login to eBay when granting authorization. Users now will always be prompted to log in to eBay.
  Topic: problem with android app (and nobile web page)
mario

Replies: 3
Views: 3964

PostForum: Support   Posted: Fri Feb 07, 2020 6:23 am   Subject: problem with android app (and nobile web page)
The symptoms you described indicate that either your authorization has expired, or you are not properly logged in.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 8861

PostForum: Support   Posted: Thu Feb 06, 2020 2:19 pm   Subject: Re: another bid not placed issue/query
Boo hoo. Cries. Missed out on a rare item. My bid on item # 303466777290 (ebay uk) does not seem to have been placed. The item sold for a much lower price yet Gixen status shows BID UNDER ASKING PRICE ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 234
Views: 411489

PostForum: Suggestions and Ideas   Posted: Thu Feb 06, 2020 11:26 am   Subject: Making people wait 60 seconds before accessing account
Any suggestion where to find these ads / videos?
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 8861

PostForum: Support   Posted: Thu Feb 06, 2020 11:18 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
No, there was a display issue, but this particular issue is rare.
  Topic: Is the Andriod app ready for prime time?
mario

Replies: 1
Views: 2902

PostForum: Support   Posted: Thu Feb 06, 2020 11:16 am   Subject: Is the Andriod app ready for prime time?
It's working, but it's buggy and crashes sometimes. I am waiting for the new release of the development tool I used (Embarcadero C++ Builder) as the current one does not support 64-bit (now required b ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 8861

PostForum: Support   Posted: Thu Feb 06, 2020 7:01 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
The display bug on Gixen's side is fixed now. The error displayed should now always be whatever eBay returns.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 8861

PostForum: Support   Posted: Thu Feb 06, 2020 5:59 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
The message "BID UNDER ASKING PRICE" is a bug (I will fix that soon), the real reason why this failed is "You are not eligible to bid on this item.".

There is some restriction o ...
  Topic: I keep trying but I can't sign up :-(
mario

Replies: 6
Views: 4902

PostForum: Support   Posted: Thu Feb 06, 2020 5:55 am   Subject: I keep trying but I can't sign up :-(
To avoid confusion, I recommend that you select a Gixen username different than your eBay username.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 6661

PostForum: Support   Posted: Wed Feb 05, 2020 8:02 pm   Subject: Won items but 0 bids shown
This is addressed now, there is a process in the background that should update number of bids properly. Don't expect it to be instant - you can expect updates every 3 hours or so.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 6661

PostForum: Support   Posted: Wed Feb 05, 2020 2:25 pm   Subject: Won items but 0 bids shown
I'll take a look at this, it should be accurate. It's a bug, no question about it.
  Topic: Gixen didn't place my bid - claimed \"bid under askin
mario

Replies: 8
Views: 5268

PostForum: Support   Posted: Wed Feb 05, 2020 2:18 pm   Subject: Re: Failed bid
Hi, I've just started using your software the past week or so with good results, but a few days ago I had one that never bid up to my limit. It was eBay item # 254493046263
It sold for $15.50 and my ...
  Topic: Gixen didn't place my bid - claimed \"bid under askin
mario

Replies: 8
Views: 5268

PostForum: Support   Posted: Wed Feb 05, 2020 5:03 am   Subject: Gixen didn't place my bid - claimed \"bid under askin
174171728684 failure was caused by a bug that was fixed since. My apology about that.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 6661

PostForum: Support   Posted: Wed Feb 05, 2020 5:00 am   Subject: Won items but 0 bids shown
Can you please give me at least one item id?
  Topic: Bid Not Placed
mario

Replies: 2
Views: 3275

PostForum: Support   Posted: Tue Feb 04, 2020 11:20 pm   Subject: Bid Not Placed
I am not sure what happened here. The error eBay returned was "The item is currently unavailable.". Haven't seen this before. It does not seem that Gixen was late either, which would be one ...
  Topic: Reauthorizing
mario

Replies: 23
Views: 11163

PostForum: Support   Posted: Tue Feb 04, 2020 10:42 pm   Subject: Reauthorizing
NSM,

What is the other account / item id? I am not sure I see what the problem is here.
  Topic: Reauthorizing
mario

Replies: 23
Views: 11163

PostForum: Support   Posted: Tue Feb 04, 2020 10:46 am   Subject: Reauthorizing
This may have been a temporary eBay issue, I made no changes since yesterday. What would greatly help me with the issue is if someone could email me screenshots of this (including visible URLs).

Fr ...
  Topic: Auction ended. This auction has ended.
mario

Replies: 6
Views: 4327

PostForum: Support   Posted: Tue Feb 04, 2020 10:43 am   Subject: Auction ended. This auction has ended.
Can you let me know what the item id is? I can check the logs.
  Topic: gixen missed my bid, \"NETWORK ERROR\" what happe
mario

Replies: 10
Views: 5826

PostForum: Support   Posted: Tue Feb 04, 2020 10:12 am   Subject: gixen missed my bid, \"NETWORK ERROR\" what happe
foresterdon, my apology, I am looking into how this happened, and investigating whether there was a problem at the time, or if this was caused by a bug. Let me know if you don't get a similar deal to ...
  Topic: Paid subscription twice in 2019
mario

Replies: 2
Views: 3209

PostForum: Support   Posted: Tue Feb 04, 2020 9:13 am   Subject: Paid subscription twice in 2019
Looking at this, will respond by email.
  Topic: My Bid Was Not Palced
mario

Replies: 2
Views: 2994

PostForum: Support   Posted: Mon Feb 03, 2020 7:51 am   Subject: My Bid Was Not Palced
Steve,

You did nothing wrong, you discovered a new bug in the GDM backend routines. I fixed it now. Please let me know if I can help you find a similar item again, my sincere apology.
  Topic: gixen missed my bid, \"NETWORK ERROR\" what happe
mario

Replies: 10
Views: 5826

PostForum: Support   Posted: Mon Feb 03, 2020 7:19 am   Subject: gixen missed my bid, \"NETWORK ERROR\" what happe
The network error on main server was legitimate (this happens), and mirror seems to have failed because of invalid authorization. Have you changed your ebay password after granting authorization to Gi ...
  Topic: Purge problem, item getting stuck in list.
mario

Replies: 2
Views: 2745

PostForum: Support   Posted: Mon Feb 03, 2020 7:14 am   Subject: Purge problem, item getting stuck in list.
Not sure why, but I turned on some additional logging to get more information.
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 6306

PostForum: Support   Posted: Mon Feb 03, 2020 5:34 am   Subject: Your password may not be strong enough??
I found the problem, thank you. It had nothing to do with the interface switch, something else happened.
  Topic: Please re-authorize Gixen on eBay
mario

Replies: 52
Views: 39511

PostForum: Announcements   Posted: Sun Feb 02, 2020 2:39 pm   Subject: Please re-authorize Gixen on eBay
The Settings button is right above your snipes. It's not a tab, but a button, left of Logout button.

davidaedwards, no, if you see that it's active there is no need to do it again, but no harm eith ...
  Topic: bidding much higher and still lost: gixen did not bid
mario

Replies: 2
Views: 2436

PostForum: Support   Posted: Sun Feb 02, 2020 2:33 pm   Subject: bidding much higher and still lost: gixen did not bid
You scheduled this bid only 25 seconds before auction end. That's far too late.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sun Feb 02, 2020 2:32 pm   Subject: I think mirror sniper service caused higher cost!
The problem has NOT been fixed. In the last five hours, I bid against myself repeatedly, winning items against myself from both accounts. Double bids were executed on all of my snipes.

At the time ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sun Feb 02, 2020 2:30 pm   Subject: I think mirror sniper service caused higher cost!
yukon22, double bid is fine - it means your bid was sent from both main and mirror servers. What was discussed here is different - when some users link two different ebay accounts and end up bidding a ...
  Topic: Mirror subscription not recognised
mario

Replies: 2
Views: 2425

PostForum: Support   Posted: Sun Feb 02, 2020 2:17 pm   Subject: Mirror subscription not recognised
This typically happens when you have multiple Gixen accounts, and your subscription is under a different account.

Use https://www.gixen.com/forgotusername.php to see if you have other accounts (you ...
  Topic: picture posting
mario

Replies: 2
Views: 2329

PostForum: Support   Posted: Sun Feb 02, 2020 2:11 pm   Subject: picture posting
No - there used to be a lot of spam that used links of all kinds, so I disabled links all together.
  Topic: Why did I lose this auction?
mario

Replies: 15
Views: 7791

PostForum: Support   Posted: Sun Feb 02, 2020 2:10 pm   Subject: Why did I lose this auction?
Diane,

It's possible that changing password invalidated authorization, I have seen happen either way after password change. I guess it depends on circumstances, but only ebay knows.
  Topic: double bids
mario

Replies: 4
Views: 2866

PostForum: Support   Posted: Sun Feb 02, 2020 11:21 am   Subject: double bids
buster, see https://www.gixen.com/forum/viewtopic.php?p=35681#35681

This won't happen again - Gixen is no longer sending your bid using two different eBay authorizations.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sun Feb 02, 2020 11:20 am   Subject: I think mirror sniper service caused higher cost!
Larry, go to ebay.com and log out of eBay. Then repeat the linking in Gixen and you will be asked to sign in to eBay.
  Topic: Vixen intermittently requests email addy at login
mario

Replies: 1
Views: 2174

PostForum: Support   Posted: Sun Feb 02, 2020 11:19 am   Subject: Vixen intermittently requests email addy at login
You must be clicking on the "Sign Up" button instead of "Log in". After initial sign up, Gixen will not be asking for your email address.
  Topic: Please re-authorize Gixen on eBay
mario

Replies: 52
Views: 39511

PostForum: Announcements   Posted: Sun Feb 02, 2020 9:30 am   Subject: Please re-authorize Gixen on eBay
With some bumps along the way (forgive me for that), Gixen has now fully transitioned to the new eBay interface, so far the first and only sniping service that has done so. While the benefit may not b ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sun Feb 02, 2020 8:54 am   Subject: I think mirror sniper service caused higher cost!
Fixed.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sun Feb 02, 2020 8:22 am   Subject: I think mirror sniper service caused higher cost!
Mark,

This was a bug, it's fixed now, if you go to the settings page you should see everything correctly now.

I was quite surprised how many users have multiple eBay accounts, and linked two dif ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Sat Feb 01, 2020 9:59 pm   Subject: I think mirror sniper service caused higher cost!
You had to be logged in to that other eBay account when renewing authorization, otherwise there is no way it would happen. However, this is concerning.

I will send an announcement shortly, but I de ...
  Topic: Why did I lose this auction?
mario

Replies: 15
Views: 7791

PostForum: Support   Posted: Sat Feb 01, 2020 9:55 pm   Subject: Why did I lose this auction?
bebemarie,

I looked, and there is a bug in a sense that return status was not recognized. I fixed that. That said, the real issue is that your eBay authorizations are invalid, for whatever reason. ...
  Topic: 2 major thumbs down
mario

Replies: 8
Views: 8018

PostForum: Impressions   Posted: Sat Feb 01, 2020 8:00 am   Subject: 2 major thumbs down
I pity you Mario with having to deal (graciously) with such idiots!

No, no, this is understandable when you are new to bidding / sniping, one really needs to learn about this to understand, it's no ...
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 6306

PostForum: Support   Posted: Sat Feb 01, 2020 7:58 am   Subject: Your password may not be strong enough??
Can you please email me and include your Gixen username? I need to see this for myself, I don't see why you should be getting the weak password warning.
  Topic: Bids Posting WAY too early
mario

Replies: 2
Views: 2629

PostForum: Support   Posted: Sat Feb 01, 2020 7:57 am   Subject: Bids Posting WAY too early
It's pretty much impossible that Gixen places a bid early, even seconds early, and especially half an hour early.
  Topic: Account showing as unpaid even though paid
mario

Replies: 8
Views: 4393

PostForum: Support   Posted: Sat Feb 01, 2020 7:55 am   Subject: Account showing as unpaid even though paid
Just responded to your email, sorry for the late response, my mailbox gets pretty full these days.
  Topic: ebay authorization renewed but still red warning message!
mario

Replies: 3
Views: 2970

PostForum: Support   Posted: Sat Feb 01, 2020 7:51 am   Subject: ebay authorization renewed but still red warning message!
I now recommend that all users grant the secondary authorization to Gixen. Once you do, the primary authorization will no longer be used. I will be sending an email announcement to all users later tod ...
  Topic: meaning of \"offset\" and \"mirror\" wh
mario

Replies: 1
Views: 4313

PostForum: Impressions   Posted: Tue Jan 28, 2020 10:40 pm   Subject: meaning of \"offset\" and \"mirror\" wh
That's seconds before auction end when your bids are sent, from the main server and mirror server respectively.
  Topic: 2 major thumbs down
mario

Replies: 8
Views: 8018

PostForum: Impressions   Posted: Tue Jan 28, 2020 10:39 pm   Subject: 2 major thumbs down
I found your account and your bid. Your maximum bid was 41.99, and auction was won for 41.00. You lost because of eBay's bid increments.

This is normal - it's not enough that your bid is higher tha ...
  Topic: Allow people to add buy it now items.
mario

Replies: 2
Views: 3579

PostForum: Suggestions and Ideas   Posted: Tue Jan 28, 2020 10:36 pm   Subject: Allow people to add buy it now items.
Rick, it makes sense for group bids. E.g. if auction is lost, proceed and buy buy-it-now item immediately. I will think about adding this when time allows.
  Topic: Item list display: yellow highlight for 'underbids'
mario

Replies: 4
Views: 3809

PostForum: Support   Posted: Tue Jan 28, 2020 10:35 pm   Subject: Item list display: yellow highlight for 'underbids'
I don't think this is related, but feel free to deactivate secondary authorization and see if there is a difference.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 14865

PostForum: Support   Posted: Tue Jan 28, 2020 10:33 pm   Subject: I think mirror sniper service caused higher cost!
This is quite unfortunate that you had different authorizations for two different ebay accounts. If this was a permanent state of things, I would see that I check for this somehow, but this is merely ...
  Topic: forgotten username /password
mario

Replies: 1
Views: 2446

PostForum: Support   Posted: Mon Jan 27, 2020 8:44 pm   Subject: forgotten username /password
Use https://www.gixen.com/forgotusername.php to retrieve your Gixen username.

Use https://www.gixen.com/forgotpassword.php to reset your password.

If this doesn't help - email me and include as ...
  Topic: Error Message
mario

Replies: 1
Views: 2487

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 pm   Subject: Error Message
My apology, please try again now.
  Topic: Error Array
mario

Replies: 22
Views: 11350

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 pm   Subject: Error Array
Please try again, it should work now. My apology for the issue.
  Topic: New sniping engine
mario

Replies: 45
Views: 33778

PostForum: Announcements   Posted: Mon Jan 27, 2020 11:26 am   Subject: New sniping engine
I checked the documentation, and indeed, EBAY_NL is not supported. All unsupported marketplaces will now default to eBay US. This does not make a difference in most cases. The only exception would be ...
  Topic: New sniping engine
mario

Replies: 45
Views: 33778

PostForum: Announcements   Posted: Mon Jan 27, 2020 8:50 am   Subject: New sniping engine
Thank you for this. I have to check, this is interesting. I have no idea why EBAY NL is not supported, but I will find out.
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 6306

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 am   Subject: Re: Password strength
It seems odd that you allow only letters and numbers when one of the key components of password strength is the use of non alaphanumeric characters. Without those my Gixen password will always be weak ...
  Topic: not receiving password change email
mario

Replies: 1
Views: 2677

PostForum: Support   Posted: Mon Jan 27, 2020 12:41 am   Subject: not receiving password change email
Can you please email me and include your username? I will check what's going on.
  Topic: Security Token expires as soon as gixen uses ebay account
mario

Replies: 3
Views: 3260

PostForum: Support   Posted: Mon Jan 27, 2020 12:40 am   Subject: Security Token expires as soon as gixen uses ebay account
philippfx, try changing the target settings to ebay.de (on Gixen settings page). I haven't seen this problem before.
  Topic: Error Array
mario

Replies: 22
Views: 11350

PostForum: Support   Posted: Mon Jan 27, 2020 12:38 am   Subject: Error Array
I made the error more verbose now. Please let me know if you see this error again.
  Topic: Error Array
mario

Replies: 22
Views: 11350

PostForum: Support   Posted: Mon Jan 27, 2020 12:20 am   Subject: Error Array
I wish you gave me time to figure it out. I can't replicate the issue with my own account. It's indeed related to the secondary authorization, but I don't know what the issue is yet. Apparently it hap ...
  Topic: New sniping engine
mario

Replies: 45
Views: 33778

PostForum: Announcements   Posted: Sat Jan 25, 2020 10:40 pm   Subject: New sniping engine
All known bugs are fixed on both eBay's and Gixen's side, and this feature is now again turned on on the mirror server (only). A notification is being sent to users, asking again for secondary authori ...
  Topic: New sniping engine
mario

Replies: 45
Views: 33778

PostForum: Announcements   Posted: Sat Jan 25, 2020 10:39 pm   Subject: New sniping engine
hal,

I would need some time to check what is exactly possible to get. As far as I know, not much by default, as there are different access levels. To the best of my recollection, Gixen fetches info ...
  Topic: importing watch list from ebay
mario

Replies: 2
Views: 2682

PostForum: Support   Posted: Thu Jan 23, 2020 8:39 am   Subject: importing watch list from ebay
Please email me and include your username. I can check what is wrong.
  Topic: Refreshing Number/Amount of Bids
mario

Replies: 3
Views: 2983

PostForum: Support   Posted: Thu Jan 23, 2020 8:39 am   Subject: Refreshing Number/Amount of Bids
Nothing - this is done in the background, every few hours or so. If it's been longer than that and no refresh, let me know what the item id is, and I will check. Note that this is a convenience featur ...
  Topic: Mirror subscription lost when I had to change user name.
mario

Replies: 1
Views: 2185

PostForum: Support   Posted: Thu Jan 23, 2020 7:21 am   Subject: Mirror subscription lost when I had to change user name.
Mirror subscription is tied to your Gixen username, not eBay username.

If you forgot your Gixen username, use https://www.gixen.com/forgotusername.php

If you forgot your Gixen password, use http ...
 
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