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  Topic: Authrization has expired
mario

Replies: 2
Views: 13

PostForum: Support   Posted: Wed Jan 23, 2019 7:10 pm   Subject: Authrization has expired
Log in to the Web UI, and you will see "Settings" button above your snipes, close to "Log out" and other buttons. The second option from the top is renewing ebay authorization.
  Topic: Password
mario

Replies: 3
Views: 43

PostForum: Support   Posted: Tue Jan 22, 2019 7:50 am   Subject: Password
Use https://www.gixen.com/forgotpassword.php

If you ever forget your username use the following to retrieve it:

https://www.gixen.com/forgotusername.php
  Topic: firefox add on not working properly
mario

Replies: 4
Views: 187

PostForum: Support   Posted: Mon Jan 21, 2019 6:59 pm   Subject: firefox add on not working properly
Hm, just updated firefox, tested it, and works fine for me... which is typical. Something has to be different. What is your firefox version?
  Topic: Supposed Gixen Main and Mirror expiry
mario

Replies: 4
Views: 75

PostForum: Support   Posted: Mon Jan 21, 2019 6:48 pm   Subject: Supposed Gixen Main and Mirror expiry
If you have any problems renewing your ebay authorization (to emphasize: this does not cost anything), please email me.
  Topic: Can GIXEN bid on multiple auctions that end simultaneously?
mario

Replies: 3
Views: 76

PostForum: Support   Posted: Mon Jan 21, 2019 6:46 pm   Subject: Can GIXEN bid on multiple auctions that end simultaneously?
I can guarantee up to 600 snipes ending at the same time. Above that it will probably work several hundred more, but that depends on what else is going on at the time, e.g. how many snipes other users ...
  Topic: ebay authorization expiration ??
mario

Replies: 17
Views: 416

PostForum: Support   Posted: Fri Jan 18, 2019 6:54 pm   Subject: ebay authorization expiration ??
I am looking at error 1529 some users are getting, added some additional debugging. Please try again now.
  Topic: Renewal Warnings
mario

Replies: 12
Views: 253

PostForum: Support   Posted: Tue Jan 15, 2019 7:17 pm   Subject: Renewal Warnings
It's not 2 years, maximum token validity is 18 months, but recently I have seen eBay revoke many of them, probably for security reasons.
  Topic: ebay authorization expiration ??
mario

Replies: 17
Views: 416

PostForum: Support   Posted: Tue Jan 15, 2019 7:16 pm   Subject: ebay authorization expiration ??
Sorry for the inconvenience, but this is really important to do. The worst case - ebay auth expires after you schedule a snipe but before auction ends.

There is no cost to do this, and is very stra ...
  Topic: Lost email & password
mario

Replies: 19
Views: 564

PostForum: Support   Posted: Fri Jan 11, 2019 7:27 am   Subject: Lost email & password
Yes, please email me and include the details (accounts, email) and link to this forum thread.
  Topic: Lost email & password
mario

Replies: 19
Views: 564

PostForum: Support   Posted: Mon Jan 07, 2019 10:45 am   Subject: Lost email & password
Both of these accounts are linked to the same ebay account, have the same email on account, etc.

You can transfer this subscription by using https://www.gixen.com/transfersubscription.php

What ...
  Topic: Gixen recurring with PayPal
mario

Replies: 4
Views: 501

PostForum: Support   Posted: Wed Jan 02, 2019 11:17 am   Subject: Gixen recurring with PayPal
I honestly don't know either - this is not something I control on my end, and I don't see why paypal would make an issue of what is used as a funding source. Maybe you can give them a call and find ou ...
  Topic: ListingHistiry.com
mario

Replies: 6
Views: 337

PostForum: Support   Posted: Wed Jan 02, 2019 11:14 am   Subject: ListingHistiry.com
ListingsHistory stopped collecting listings some time in mid-2017. It's still there with history of collectible (and Gixen-sniped) listings from 2014, 2015, 2016 and (some) 2017, but at some point it ...
  Topic: Feature: Set Maximum $ Total for ALL Winning Bids in Group
mario

Replies: 1
Views: 252

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:22 am   Subject: Feature: Set Maximum $ Total for ALL Winning Bids in Group
Anything is possible, but I don't think enough users would be interested in this, and I don't want to unnecessarily complicate the logic (and subsequent troubleshooting).
  Topic: Gift certificates
mario

Replies: 3
Views: 242

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:20 am   Subject: Gift certificates
Hm, Gixen gift certificate in a Christmas stocking? I am already imagining my own kids' disappointed looks as they find that in the stocking.
  Topic: Gixen (with subscription) did not bid on item
mario

Replies: 7
Views: 560

PostForum: Support   Posted: Wed Dec 12, 2018 6:22 pm   Subject: Gixen (with subscription) did not bid on item
Samuel, the status I see is "Item cannot be purchased. Item cannot be purchased. Seller does not provide shipping to the country or region of your primary shipping address.".
  Topic: Can't login!
mario

Replies: 1
Views: 341

PostForum: Support   Posted: Wed Dec 12, 2018 6:21 pm   Subject: Can't login!
Chris,

You can use Mirror transfer form to transfer your subscription. You will find it under the "Settings" after you log in to Gixen.
  Topic: I Need To Consolidate 2 Login IDs
mario

Replies: 1
Views: 327

PostForum: Support   Posted: Wed Dec 12, 2018 6:19 pm   Subject: I Need To Consolidate 2 Login IDs
You now have two Gixen usernames, both linked to the same ebay account, and both having mirror subscription. One of them is under the same username as your eBay account.

You can use the mirror tran ...
  Topic: Error Message
mario

Replies: 1
Views: 347

PostForum: Support   Posted: Mon Dec 10, 2018 8:34 am   Subject: Error Message
I added it with no issue. Please email me and include your username, I want to check if your account settings could be causing it.
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 425

PostForum: Support   Posted: Sun Dec 09, 2018 11:33 am   Subject: Very slow loading bid page -2 different browsers
That second problem was of my own doing and was short-lived - please check again now.
  Topic: other bidders on gixen
mario

Replies: 5
Views: 399

PostForum: Suggestions and Ideas   Posted: Sun Dec 09, 2018 11:31 am   Subject: other bidders on gixen
I can't publish this kind of info - neither bidding users nor eBay would like that.
  Topic: Gixen current price not the same as ebay
mario

Replies: 9
Views: 648

PostForum: Support   Posted: Sun Dec 09, 2018 11:30 am   Subject: Gixen current price not the same as ebay
Please check again, it should be working fine now.
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 463

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Gixen not working in Chrome.
Do you have any popup blocker or similar add-ons?
  Topic: Bid under asking price
mario

Replies: 7
Views: 591

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Bid under asking price
I am still looking at this - there was indeed several cases that I couldn't explain - the status returned was "bid under asking price", there was no issue with the price and no retracted bid ...
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 463

PostForum: Support   Posted: Sun Dec 09, 2018 11:06 am   Subject: Gixen not working in Chrome.
What exactly happens - is there a popup, timeout, etc?
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 746

PostForum: Support   Posted: Sun Dec 09, 2018 11:04 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
2 minutes to be on the safe side.
  Topic: Multiple Auction End Notices
mario

Replies: 1
Views: 356

PostForum: Support   Posted: Sat Dec 08, 2018 9:43 am   Subject: Multiple Auction End Notices
My apology - there was an issue with the notification system. It's being fixed, and this should have stopped by now.
  Topic: Can't edit of delete a snip I set
mario

Replies: 7
Views: 2203

PostForum: Support   Posted: Sat Dec 08, 2018 9:42 am   Subject: Can't edit of delete a snip I set
The forum thread you are posting in is from July. Can you please email me screenshots of the issue you are having?
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 425

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Very slow loading bid page -2 different browsers
This should be back to normal now.
  Topic: Bid under asking price
mario

Replies: 7
Views: 591

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Bid under asking price
Is it possible that you already had a manual bid submitted, or used another service that submitted bid for you?
  Topic: Glitch:over 150 repetitive emails from gixen about bids
mario

Replies: 10
Views: 660

PostForum: Support   Posted: Sat Dec 08, 2018 9:25 am   Subject: Glitch:over 150 repetitive emails from gixen about bids
My apology - there was an issue with the notification process. This is being fixed now. Aside from multiple notifications (that should stop now) there is no harm.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 746

PostForum: Support   Posted: Fri Dec 07, 2018 9:25 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
Yes, I increased limits, but you're really pushing it. When do these auctions end? All of them again at the same time?
  Topic: Can't find lost bid on ebay history
mario

Replies: 2
Views: 395

PostForum: Support   Posted: Wed Dec 05, 2018 7:09 am   Subject: Can't find lost bid on ebay history
The seller ended this listing some 50 minutes early, and then re-listed the item.

The original end time was Mon Dec 3 12:35:09 2018 PST, and auction was ended by the seller on Mon Dec 3 11:43:02 ...
  Topic: Gixen Renewal Date
mario

Replies: 2
Views: 418

PostForum: Support   Posted: Wed Dec 05, 2018 7:05 am   Subject: Gixen Renewal Date
Any subscription you buy is added on top of what you already have - you cannot lose any previously purchased subscription.
  Topic: Localized promotions and Gixen
mario

Replies: 2
Views: 389

PostForum: Support   Posted: Mon Dec 03, 2018 10:45 am   Subject: Localized promotions and Gixen
Roberto,

What you want is to change the target site to "Italy". Log in to your Gixen account and click on "Settings" button. You will see "Gixen main target ebay site" ...
  Topic: Ending time out by an hour
mario

Replies: 2
Views: 376

PostForum: Support   Posted: Sat Dec 01, 2018 3:32 pm   Subject: Ending time out by an hour
Please check again now. This was a display issue that I believe is fixed now. The snipes were always being executed correctly on time.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 521

PostForum: Support   Posted: Sat Dec 01, 2018 10:28 am   Subject: AN ISSUE AROUND 6pm PST
I am not sure that it did, but I am adding some monitoring of number of connections of all kinds. I am also raising some limits even further to take full advantage of capacity of servers used by Gixen ...
  Topic: Autosnipe 1.42 eBay.co.uk & eBay.com
mario

Replies: 43
Views: 16230

PostForum: Announcements   Posted: Sat Dec 01, 2018 9:41 am   Subject: Autosnipe 1.42 eBay.co.uk & eBay.com
I think I found and fixed the bug, please try again now.
  Topic: Log in issues with forum
mario

Replies: 4
Views: 486

PostForum: Support   Posted: Tue Nov 27, 2018 6:48 am   Subject: Log in issues with forum
Let me check this, I need some time to make changes to maintain session.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 746

PostForum: Support   Posted: Tue Nov 27, 2018 6:47 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
I am still investigating this - it's possible that some limit has been hit. This shouldn't have happened - all snipes should have worked.
  Topic: 5 second delay on sign in I am a mirror subscriber
mario

Replies: 5
Views: 535

PostForum: Support   Posted: Mon Nov 26, 2018 8:35 am   Subject: 5 second delay on sign in I am a mirror subscriber
You mean the redirection screen? It shouldn't take 5 seconds, usually it's much faster. It only says "if not redirected, then click", but redirection should be almost immediate.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 521

PostForum: Support   Posted: Sun Nov 25, 2018 6:31 pm   Subject: AN ISSUE AROUND 6pm PST
30 minutes ago, or around 6.00pm PST there was an issue that caused around 100 or so snipes to fail, from both main and mirror servers.

I am investigating what caused this - so far I only noticed t ...
  Topic: Chrome Extension says \"You have to specify maximum bi
mario

Replies: 6
Views: 540

PostForum: Support   Posted: Sun Nov 25, 2018 11:20 am   Subject: Chrome Extension says \"You have to specify maximum bi
Please try again now.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 1002

PostForum: Support   Posted: Sun Nov 25, 2018 11:19 am   Subject: You have to specify item id. Autosnipe Firefox
Please try again now, I believe I've fixed this issue.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 1002

PostForum: Support   Posted: Sat Nov 24, 2018 4:31 pm   Subject: You have to specify item id. Autosnipe Firefox
I will re-visit this and see what went wrong.
  Topic: Payment
mario

Replies: 1
Views: 375

PostForum: Support   Posted: Sat Nov 24, 2018 4:30 pm   Subject: Payment
This typically happens when users register multiple Gixen usernames linked to the same ebay account. Is this possible in your case? Check the username in expiry reminder email and see.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 746

PostForum: Support   Posted: Sat Nov 24, 2018 4:29 pm   Subject: Potential issues with bidding on 600 simultaneous auctions?
You're fine, however I am quite curious - 600 hundred items from the same seller, all ending at the same time? Haven't heard of anyone yet doing that in 12 years.
  Topic: Safari Extension Support
mario

Replies: 4
Views: 713

PostForum: Support   Posted: Fri Nov 16, 2018 8:55 am   Subject: Safari Extension Support
Keith, it's best that you make this thread in the announcement forum once we release the Safari extension.
  Topic: Payment for Gixen Mirror
mario

Replies: 1
Views: 420

PostForum: Support   Posted: Fri Nov 16, 2018 8:54 am   Subject: Payment for Gixen Mirror
Yes - email me for instructions.
  Topic: mirror subsubscription
mario

Replies: 1
Views: 387

PostForum: Support   Posted: Tue Nov 13, 2018 2:09 pm   Subject: mirror subsubscription
Mike, please email me and include your username.
  Topic: Additional ebay step to confirm bids above $5000?
mario

Replies: 1
Views: 360

PostForum: Support   Posted: Tue Nov 13, 2018 2:08 pm   Subject: Additional ebay step to confirm bids above $5000?
This is done automatically, it's not an issue.
  Topic: Is there anything to be aware of with high $ amount auction
mario

Replies: 2
Views: 448

PostForum: Support   Posted: Mon Nov 12, 2018 7:45 am   Subject: Is there anything to be aware of with high $ amount auction
The only thing that matters is that it's not a brand new ebay account and that you used it before. Other than that you are fine. I just looked at the highest 20 bids in the past 2 days, and they range ...
  Topic: What is Amazon's \"Guaranteed delivery\" really
mario

Replies: 0
Views: 405

PostForum: Blog   Posted: Sun Nov 11, 2018 7:16 pm   Subject: What is Amazon's \"Guaranteed delivery\" really
I was surprised recently when an owner of another eBay sniping service (identity withheld, but I'm sure he'll see this), a nice guy I like, told me that he never buys from eBay. If I recall correctly, ...
  Topic: Password not being saved
mario

Replies: 3
Views: 715

PostForum: Support   Posted: Wed Oct 31, 2018 5:41 am   Subject: Password not being saved
Thank you Keith!
  Topic: Snipe groups
mario

Replies: 2
Views: 591

PostForum: Support   Posted: Wed Oct 31, 2018 5:35 am   Subject: Snipe groups
Submitting a snipe takes some time, and it takes time to cancel snipes in-flight. Hence 2 minutes. With the latest changes I could possibly reduce that, but some interval will always be needed. E.g. i ...
  Topic: Autosnipe 1.42 eBay.co.uk & eBay.com
mario

Replies: 43
Views: 16230

PostForum: Announcements   Posted: Thu Oct 25, 2018 6:38 pm   Subject: Autosnipe 1.42 eBay.co.uk & eBay.com
paulbryan, Keith,

What exactly do you want changed? More groups added? Aside from that, anything else?
  Topic: Alternative Income Stream
mario

Replies: 7
Views: 1344

PostForum: Suggestions and Ideas   Posted: Tue Oct 23, 2018 3:46 pm   Subject: Alternative Income Stream
Glynis,

Log in and click on the "Settings" button. You will see an option near top.
  Topic: \"Bid under asking price\" error
mario

Replies: 1
Views: 504

PostForum: Support   Posted: Tue Oct 23, 2018 3:44 pm   Subject: \"Bid under asking price\" error
This indeed looks like an eBay bug. Please email me and I will open a support case with eBay. It's unlikely, however, that they will change the outcome after the fact.
  Topic: Number after username
mario

Replies: 4
Views: 1019

PostForum: Support   Posted: Tue Oct 23, 2018 3:37 pm   Subject: Number after username
Yes, imported items are scheduled with price 0. Obviously they will not fire. Edit them and set a price higher than 0 to activate them.
  Topic: Clarify for a 1st time user
mario

Replies: 1
Views: 497

PostForum: Support   Posted: Tue Oct 23, 2018 3:35 pm   Subject: Clarify for a 1st time user
Once you import your items, they are indeed scheduled with price 0.00, but obviously they will not fire. Click on Edit and change the amount, and then click on "Modify". Edit fields will be ...
  Topic: Snipe tool did not cancel items in same Group... I won 3 of
mario

Replies: 4
Views: 768

PostForum: Support   Posted: Tue Oct 23, 2018 3:34 pm   Subject: Snipe tool did not cancel items in same Group... I won 3 of
I agree, this should be done - I'll do my best to implement it within the next few weeks, but can't promise anything.
  Topic: Images not shown in Scheduled Bids tab page
mario

Replies: 3
Views: 629

PostForum: Support   Posted: Tue Oct 23, 2018 3:33 pm   Subject: Images not shown in Scheduled Bids tab page
I need an item id to take a look, without it it's difficult to find out what the problem is.
  Topic: Pay twice $6 and $14 and can not put my bid
mario

Replies: 1
Views: 456

PostForum: Support   Posted: Tue Oct 23, 2018 3:32 pm   Subject: Pay twice $6 and $14 and can not put my bid
Can you please give me more details? What happens exactly? Please email me the details and I will look at it.
  Topic: System Crashing
mario

Replies: 1
Views: 505

PostForum: Support   Posted: Thu Oct 18, 2018 9:23 am   Subject: System Crashing
No, can you please provide more details? What is crashing exactly? Any error message?
  Topic: \"View Similar\" link
mario

Replies: 2
Views: 563

PostForum: Support   Posted: Thu Oct 18, 2018 7:50 am   Subject: \"View Similar\" link
Nick,

Yes - good point, I will make the result page more configurable in the future. Please give me a few days.
  Topic: Currency conversion error
mario

Replies: 2
Views: 645

PostForum: Support   Posted: Thu Oct 18, 2018 7:49 am   Subject: Currency conversion error
You always bid in the currency of the listing, whatever it is. Gixen doesn't do any conversion at all.
  Topic: On going prob. since 9/16, no change in acct.2much of hassl
mario

Replies: 1
Views: 520

PostForum: Support   Posted: Thu Oct 18, 2018 7:48 am   Subject: On going prob. since 9/16, no change in acct.2much of hassl
I already responded to your email.

I never said that anything got misplaced, please copy / paste my response instead of mis-interpreting it. You registered two different Gixen accounts, and paid f ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 658

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Cancelling Subscription
I will, I need to update quite a few things in FAQ.
  Topic: Lost bid due to a first time wierd error
mario

Replies: 5
Views: 828

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Lost bid due to a first time wierd error
Luis,

I see this often - sellers state they ship to a certain country, yet they restrict shipping, on purpose or inadvertently. This error comes straight from eBay. It's far more likely it's a sell ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 658

PostForum: Support   Posted: Tue Oct 09, 2018 6:26 am   Subject: Cancelling Subscription
You can cancel your paypal subscription from your paypal account, at the moment there is no way to do that from within Gixen site.
  Topic: Missing mirror chunks
mario

Replies: 1
Views: 472

PostForum: Support   Posted: Tue Oct 09, 2018 6:25 am   Subject: Missing mirror chunks
Please click on the "Settings" button after you log in - you can activate your chunks from the Settings page.
  Topic: Snipe tool did not cancel items in same Group... I won 3 of
mario

Replies: 4
Views: 768

PostForum: Support   Posted: Tue Oct 09, 2018 6:24 am   Subject: Snipe tool did not cancel items in same Group... I won 3 of
All three items were ending within a second of each other. There is a big warning not to group items ending within 2 minutes of each other. Gixen needs time to detect a win and cancel other snipes in ...
  Topic: Can't sign into account no return message for password res
mario

Replies: 1
Views: 480

PostForum: Support   Posted: Tue Oct 09, 2018 6:22 am   Subject: Can't sign into account no return message for password res
Please email me and include your username.
  Topic: Lost bid due to a first time wierd error
mario

Replies: 5
Views: 828

PostForum: Support   Posted: Tue Oct 09, 2018 6:22 am   Subject: Lost bid due to a first time wierd error
It looks like seller is not shipping to your country of residence.
  Topic: recurring subscription
mario

Replies: 2
Views: 603

PostForum: Support   Posted: Tue Oct 09, 2018 6:20 am   Subject: recurring subscription
Recurring subscription works by paypal automatically making a payment on set interval. Gixen cannot "request" payment, it's rather paypal that makes a payment automatically, and Gixen then o ...
  Topic: Multiple failures to Bid
mario

Replies: 2
Views: 611

PostForum: Support   Posted: Thu Oct 04, 2018 12:08 pm   Subject: Multiple failures to Bid
All of them were scheduled to end much later, and were ended early by the seller.

See message on the listing: "This listing was ended by the seller because the item is no longer available.&quo ...
  Topic: Gixen Mirror did not win
mario

Replies: 3
Views: 718

PostForum: Support   Posted: Thu Oct 04, 2018 12:01 pm   Subject: Gixen Mirror did not win
You used bid offset of 1. There was a big warning displayed about it when you added this snipe.

Now I am thinking about disabling 1-second snipes completely, as it is becoming common that users use ...
  Topic: Paying
mario

Replies: 7
Views: 1356

PostForum: Support   Posted: Tue Oct 02, 2018 1:51 pm   Subject: Paying
5 years is too long, and I feel unconformable charging that far into the future.

And it's true, while there was no announcement, there are recurring and non-recurring options now. It's effectively ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 1749

PostForum: Support   Posted: Mon Oct 01, 2018 5:41 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
That's expected behaviour, and good to hear mirror submitted your bid, despite being outbid. This is exactly the kind of situation because of which Mirror exists.
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 1749

PostForum: Support   Posted: Mon Oct 01, 2018 5:28 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
I received an update from the collocation facility:

After some investigation by the uplink provider, they determined that unusually high traffic patterns on our connection was triggering an automat ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 1749

PostForum: Support   Posted: Mon Oct 01, 2018 5:26 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
mojotron17, please email me the item number, or post here if not confidential. Mirror worked fine during this time, the only thing that comes to my mind is that it was a group snipe - group snipes are ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 1749

PostForum: Support   Posted: Mon Oct 01, 2018 11:29 am   Subject: Intermittent problems in the main facility (NETWORK ERROR)
The facility in which Gixen main server is located is experiencing intermittent problems that cause some snipes to fail with "NETWORK ERROR" message.

The ISP is working to fix this proble ...
  Topic: item didnt win even though I had winning bid amount
mario

Replies: 3
Views: 675

PostForum: Support   Posted: Wed Sep 26, 2018 9:50 am   Subject: item didnt win even though I had winning bid amount
When you added that item, a big warning in red letters was printed about using offset 1 or offset 2. With offset 1 especially there is a big chance your bid will be late. And there was no rational rea ...
  Topic: S&H prices on gixen
mario

Replies: 5
Views: 858

PostForum: Support   Posted: Tue Sep 25, 2018 5:54 am   Subject: S&H prices on gixen
I will revisit this in the next few weeks. There has to be a way to resolve this and display proper shipping price. You see it in eBay UI, you should see the same in Gixen.
  Topic: New Target settings for eBay country sites
mario

Replies: 6
Views: 1225

PostForum: Announcements   Posted: Mon Sep 24, 2018 9:58 am   Subject: New Target settings for eBay country sites
No - for Canada it doesn't matter much whether you use ebay.com or ebay.ca. eBay policies are similar or the same, customer support is obviously in English in both countries, and timezones match as we ...
  Topic: New Target settings for eBay country sites
mario

Replies: 6
Views: 1225

PostForum: Announcements   Posted: Mon Sep 24, 2018 5:59 am   Subject: New Target settings for eBay country sites
Bart,

The same settings are used to add item to Gixen, and to place a bid. So if you can add item to Gixen, placing a bid will work.
  Topic: New Target settings for eBay country sites
mario

Replies: 6
Views: 1225

PostForum: Announcements   Posted: Sun Sep 23, 2018 12:44 pm   Subject: New Target settings for eBay country sites
Now, if you choose so, Gixen can submit your bids on following eBay country sites:

eBay Italy (ebay.it)
eBay France (ebay.fr)
eBay Austria (ebay.at)
eBay Netherlands (ebay.nl)
eBay Spain (ebay. ...
  Topic: Cannot win any item
mario

Replies: 2
Views: 621

PostForum: Support   Posted: Sun Sep 23, 2018 8:56 am   Subject: Cannot win any item
eBay did not allow it, as you already have too many items you won, but still didn't pay for. (or at least this is what the error message says)

"In some cases, limits are placed because there a ...
  Topic: paid for snipes, and no history of sniping-using jbidwatche
mario

Replies: 3
Views: 670

PostForum: Support   Posted: Thu Sep 20, 2018 5:56 pm   Subject: paid for snipes, and no history of sniping-using jbidwatche
As Mark mentioned, I had some discussion with Morgan about integrating jbidwatcher with Gixen, but that never completed - this involved a lot of work and I don't think this was worthwhile for Morgan. ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Sun Sep 16, 2018 9:08 pm   Subject: Making people wait 60 seconds before accessing account
lolzmaa, you are not really logged out, only session is not saved. You can right-click and open other links in a different tab.
  Topic: Buying gixen mirror service how many gixen accounts can I a
mario

Replies: 1
Views: 543

PostForum: Support   Posted: Sun Sep 16, 2018 9:07 pm   Subject: Buying gixen mirror service how many gixen accounts can I a
Dan,

Mirror service is per-account, however if you don't use all your accounts at the same time you can transfer mirror subscription from the settings page as many times as needed. You can also unl ...
  Topic: Setting offset & mirror
mario

Replies: 1
Views: 599

PostForum: Support   Posted: Sun Sep 16, 2018 1:07 pm   Subject: Setting offset & mirror
The settings on the Settings page specify what the default values are. They merely set the fields on the "Add Snipe" form to your choice, but you can still change them when you add a snipe. ...
  Topic: Gixen: Notification Suggestions and new features coming up
mario

Replies: 21
Views: 3029

PostForum: Announcements   Posted: Mon Sep 10, 2018 6:44 am   Subject: Gixen: Notification Suggestions and new features coming up
I feel some concern here from both posts... note that whatever happens in the future, it will be sensible and not affect how the site is used today. It will not be disruptive in any way.
  Topic: Gixen: Notification Suggestions and new features coming up
mario

Replies: 21
Views: 3029

PostForum: Announcements   Posted: Sun Sep 09, 2018 6:18 pm   Subject: Gixen: Notification Suggestions and new features coming up
A few days ago, I added suggestions to Gixen notifications. If you don't win an auction, now you will receive some suggestions for the same or similar items on eBay within the same price range. These ...
  Topic: Number after username
mario

Replies: 4
Views: 1019

PostForum: Support   Posted: Thu Sep 06, 2018 10:16 am   Subject: Number after username
It's exactly that - number of scheduled snipes.
  Topic: Unable to log on
mario

Replies: 1
Views: 784

PostForum: Support   Posted: Tue Aug 28, 2018 8:03 am   Subject: Unable to log on
Just reset your password by using https://www.gixen.com/forgotpassword.php

There is no need to create a new account. Email me if needed.
  Topic: Enhancement Request
mario

Replies: 1
Views: 634

PostForum: Suggestions and Ideas   Posted: Tue Aug 28, 2018 4:50 am   Subject: Enhancement Request
Daryl,

Log in to the web UI at www.gixen.com, click on Settings, and change "Country" setting to UK. Gixen desktop manager will pick up that setting.
  Topic: Alternative Income Stream
mario

Replies: 7
Views: 1344

PostForum: Suggestions and Ideas   Posted: Sat Aug 25, 2018 5:40 pm   Subject: Alternative Income Stream
I quietly added this payment model. "Gixen Mirror Pay-Per-Use" is now available and pricing is "1%, 20c minimum, $5 maximum per winning bid".

Traditional Gixen Mirror ($6/year) ...
  Topic: Could not find country, Using Default... error. can't log
mario

Replies: 2
Views: 844

PostForum: Support   Posted: Fri Aug 24, 2018 3:54 am   Subject: Could not find country, Using Default... error. can't log
You need a Gixen username, you can no longer use ebay username and password to log in. Register from the home page ("sign up"). You can use Gixen Desktop Manager after that.

Also, make su ...
  Topic: no gixen bid
mario

Replies: 2
Views: 831

PostForum: Support   Posted: Thu Aug 23, 2018 5:42 am   Subject: no gixen bid
tophar4gix, as Mark posted, there was an outage on the main server that morning.

Note that for bids of that amount, it really, really makes sense to buy Gixen Mirror, which would have helped here. ...
  Topic: Gixen Main down for 4 hours
mario

Replies: 2
Views: 823

PostForum: Support   Posted: Wed Aug 22, 2018 5:27 am   Subject: Gixen Main down for 4 hours
Since the server has been changed, it may take for some users a bit longer until DNS changes propagate and they are able to connect.
  Topic: Gixen Main down for 4 hours
mario

Replies: 2
Views: 823

PostForum: Support   Posted: Wed Aug 22, 2018 4:32 am   Subject: Gixen Main down for 4 hours
Gixen main server and website went down around

Aug 22, 2018, 01:00:37 AM PDT

A few minutes ago I enabled the stand-by server that took over its role, and the main service is restored, minus n ...
  Topic: Paying
mario

Replies: 7
Views: 1356

PostForum: Support   Posted: Mon Aug 20, 2018 5:36 am   Subject: Paying
It's USD 6.00, not GBP, and yes. In fact, every payment must be user-initiated, it's not renewed automatically.
  Topic: paying for gixen mirror service
mario

Replies: 1
Views: 719

PostForum: Support   Posted: Sun Aug 19, 2018 11:02 am   Subject: paying for gixen mirror service
It must be a paypal issue. Please try again later. Or try using a different web browser, sometimes that helps.
  Topic: System didn't bid
mario

Replies: 2
Views: 1014

PostForum: Support   Posted: Tue Aug 07, 2018 1:21 pm   Subject: System didn't bid
It is - there is a visible warning not to do any edits in the last 2 minutes. Once user starts to edit his/her bid, its intention is unknown to the system - the goal may be, for example, to lower the ...
  Topic: Snipe failed for the first time ever?
mario

Replies: 16
Views: 4232

PostForum: Support   Posted: Tue Aug 07, 2018 7:16 am   Subject: Snipe failed for the first time ever?
If you look carefully at the listing you will see "This listing was ended by the seller because the item was sold."

This means that seller ended the listing early.
  Topic: Lost auction to a lower bid :(
mario

Replies: 5
Views: 2128

PostForum: Support   Posted: Fri Aug 03, 2018 10:03 am   Subject: Lost auction to a lower bid :(
First and last letter in the bid history no longer have to match first and last letter of the ebay username. Just looking at it, it looks fine to me. Is it possible that you have multiple ebay account ...
  Topic: Kind of a dumb question
mario

Replies: 2
Views: 1097

PostForum: Support   Posted: Fri Jul 20, 2018 1:41 am   Subject: Kind of a dumb question
No, you just have to schedule it at Gixen, that's all.
  Topic: snipes failed --> Auth token is invalid.
mario

Replies: 8
Views: 2863

PostForum: Support   Posted: Tue Jul 10, 2018 10:55 am   Subject: snipes failed --> Auth token is invalid.
The next Gixen FAQ email will be about ebay authorization(s). I am also working on an alerting mechanism that will detect expiring authorizations before users do, and provide steps to re-authorize.
  Topic: snipes failed --> Auth token is invalid.
mario

Replies: 8
Views: 2863

PostForum: Support   Posted: Fri Jul 06, 2018 9:39 pm   Subject: snipes failed --> Auth token is invalid.
If you can add snipes, they will execute, as the same authorization is used for both fetching items from eBay and placing a bid.
  Topic: EBAY Trust & Safety error filter?
mario

Replies: 5
Views: 2081

PostForum: Support   Posted: Fri Jul 06, 2018 9:32 pm   Subject: EBAY Trust & Safety error filter?
Indeed, eBay wanted to give you a call before allowing you to place a bid. This request does not make much sense when sniping is used - there should be a way to resolve this ahead of time. I will disc ...
  Topic: Can't edit of delete a snip I set
mario

Replies: 7
Views: 2203

PostForum: Support   Posted: Fri Jul 06, 2018 9:29 pm   Subject: Can't edit of delete a snip I set
My apology for the issue, I believe it's fixed now. Please try again.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 3479

PostForum: Support   Posted: Fri Jun 29, 2018 7:23 am   Subject: AWARE OF ISSUES - working on it
Thank you for reporting this. Autosnipe issue should be fixed now.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 3479

PostForum: Support   Posted: Thu Jun 28, 2018 7:33 pm   Subject: AWARE OF ISSUES - working on it
Gixen is functional again. The mirror database is not fully restored yet, however fortunately Gixen main is working flawlessly. Still working on mirror, however you can use Gixen now.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 3479

PostForum: Support   Posted: Thu Jun 28, 2018 7:05 pm   Subject: AWARE OF ISSUES - working on it
I need a little more time still. Again - the main server is working fine, trying to restore mirror.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 3479

PostForum: Support   Posted: Thu Jun 28, 2018 5:41 pm   Subject: AWARE OF ISSUES - working on it
The facility hosting the mirror Gixen server (and Gixen web pages) went down / inaccessible.

The main server is still functioning and executing your snipes. I moved the web pages to the main facili ...
  Topic: I cannot communicate with you
mario

Replies: 3
Views: 1534

PostForum: Support   Posted: Fri Jun 22, 2018 5:08 pm   Subject: I cannot communicate with you
Can you please email me? Please include all the information, including your ebay username, your chosen Gixen username, and if possible, screenshot of the error.
  Topic: eBay Password
mario

Replies: 7
Views: 2566

PostForum: Support   Posted: Thu Jun 21, 2018 1:08 pm   Subject: eBay Password
This is old information - as of August 2017 Gixen no longer asks for, retrieves or stores your eBay password at all - instead Gixen username and password are used, and authorization on eBay is used to ...
  Topic: Refreshing Page
mario

Replies: 1
Views: 1012

PostForum: Support   Posted: Sun Jun 17, 2018 7:06 pm   Subject: Refreshing Page
Just click on "Add" button with all fields left empty.
  Topic: I received a message to contact the administrator.
mario

Replies: 4
Views: 1707

PostForum: Support   Posted: Thu Jun 07, 2018 11:17 am   Subject: I received a message to contact the administrator.
Please email me again - I cannot find your message.
  Topic: Desktop manager- offset increments
mario

Replies: 3
Views: 1848

PostForum: Support   Posted: Mon Jun 04, 2018 6:54 am   Subject: Desktop manager- offset increments
I will see that I add this and release a new version of GDM.

Note that I will likely omit 1-second offset, as that one is quite unreliable and has more than 50% failure (being late) rate.
  Topic: Says outbid but won & unpaid items when I have no strik
mario

Replies: 5
Views: 2161

PostForum: Support   Posted: Mon Jun 04, 2018 6:53 am   Subject: Says outbid but won & unpaid items when I have no strik
absoluteglass420,

You are using at least two different Gixen usernames and 5 different ebay usernames in your bidding. I wouldn't be surprised if you end up bidding against yourself, but at the ver ...
  Topic: bid not put on- lost out on auction
mario

Replies: 3
Views: 1387

PostForum: Support   Posted: Mon Jun 04, 2018 6:45 am   Subject: bid not put on- lost out on auction
I see different item numbers in your first and second message. Can you confirm which one you are talking about?
  Topic: Gixen says I won but actually didn't
mario

Replies: 2
Views: 1640

PostForum: Support   Posted: Mon Jun 04, 2018 6:35 am   Subject: Gixen says I won but actually didn't
You won this item, please check again.
  Topic: Bid connected with shipping options ?
mario

Replies: 4
Views: 1489

PostForum: Support   Posted: Sun May 20, 2018 7:12 am   Subject: Bid connected with shipping options ?
This hasn't changed - if seller sets the restriction eBay will enforce it. If it were allowed in the past this is because seller did not set the restriction despite saying where he ships and where not ...
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 3215

PostForum: Support   Posted: Sun May 20, 2018 7:10 am   Subject: Clicking edit does not give edit fields
jsrobbins,

There is no new location, but the existing (former) "Add" fields get populated with the information you are editing.
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 3215

PostForum: Support   Posted: Thu May 17, 2018 5:26 pm   Subject: Clicking edit does not give edit fields
Please try again and let me know if the problem is resolved.
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 3215

PostForum: Support   Posted: Thu May 17, 2018 5:17 pm   Subject: Clicking edit does not give edit fields
I am investigating this, thank you for the report.
  Topic: ShopGoodwill
mario

Replies: 15
Views: 14374

PostForum: Suggestions and Ideas   Posted: Sun May 06, 2018 2:53 pm   Subject: ShopGoodwill
I have no plans to support shopgoodwill at this point. Simple research shows that they are nowhere close to 1% of ebay's traffic, and there is no API. Just the thought of dealing with web scraping aga ...
  Topic: Enhancement request
mario

Replies: 1
Views: 836

PostForum: Suggestions and Ideas   Posted: Sun May 06, 2018 2:47 pm   Subject: Enhancement request
You cannot set individual refresh rates, but you can use "variable" rate that sets refresh based on how much time is left until end of an auction.
  Topic: Why longer?
mario

Replies: 2
Views: 1367

PostForum: Support   Posted: Sun May 06, 2018 6:05 am   Subject: Why longer?
It's not - you want the time short enough not to allow manual bidders to change their mind, but early enough to be submitted before other snipers in order to take advantage of ebay bid increment rules ...
  Topic: no bid due to ID check?
mario

Replies: 1
Views: 915

PostForum: Support   Posted: Thu May 03, 2018 5:55 am   Subject: no bid due to ID check?
Please email me for more information on what to do. Include a link to this forum thread.
  Topic: Can't Login: Your account has been suspended Error
mario

Replies: 4
Views: 1300

PostForum: Support   Posted: Thu May 03, 2018 5:54 am   Subject: Can't Login: Your account has been suspended Error
Sure, please email me and I will provide you with details.
  Topic: Can't Login: Your account has been suspended Error
mario

Replies: 4
Views: 1300

PostForum: Support   Posted: Tue May 01, 2018 8:58 am   Subject: Can't Login: Your account has been suspended Error
Well, someone requested a chargeback on a whatever was used to fund your paypal account, likely a credit card. It's not so much that the payment was refunded, it's that Gixen was charged a $20 chargeb ...
  Topic: Degregation
mario

Replies: 2
Views: 1274

PostForum: Impressions   Posted: Sun Apr 29, 2018 6:02 pm   Subject: Degregation
What exactly doesn't work for you now, can you please share?

Not sure what "screw ups" you are referring to. There were problems from time to time, but not that many, really.
  Topic: eBay.co.uk redirect to.com
mario

Replies: 2
Views: 1207

PostForum: Support   Posted: Sun Apr 29, 2018 1:27 pm   Subject: eBay.co.uk redirect to.com
It doesn't matter - authorizations are always on ebay.com. After you authorize Gixen you can set your target site on Gixen settings page.
  Topic: Account suspended only shown in the history page
mario

Replies: 2
Views: 948

PostForum: Support   Posted: Sun Apr 29, 2018 1:25 pm   Subject: Account suspended only shown in the history page
It's not a mistake, I suspended your account. The idea of granting mirror subscription for a link is that Gixen gets something out of it back. A private page not linked from anywhere, with no content ...
  Topic: Cannot Login
mario

Replies: 6
Views: 1683

PostForum: Support   Posted: Wed Apr 25, 2018 11:12 am   Subject: Cannot Login
I replied to your email now (the last reply was 24 hours ago, sometimes I cannot reply immediately). Please try resetting your password again, I updated your email now. Previously you used a completel ...
  Topic: Snipe not made 162992056354 eBay Trust & Safety Error F
mario

Replies: 3
Views: 1243

PostForum: Support   Posted: Tue Apr 17, 2018 1:08 pm   Subject: Snipe not made 162992056354 eBay Trust & Safety Error F
eBay wants you to update your credit card in eBay settings. They do not use it to charge you (unless if you also sell on eBay), but they need it to verify your identity and lift limitations.
  Topic: Bid not placed
mario

Replies: 1
Views: 879

PostForum: Support   Posted: Sun Apr 15, 2018 1:04 pm   Subject: Bid not placed
My apology for that - Gixen main server had an issue today between 11am and 2pm PDT.
  Topic: Windows desktop app stopped working
mario

Replies: 2
Views: 950

PostForum: Support   Posted: Sun Apr 15, 2018 1:03 pm   Subject: Windows desktop app stopped working
Please try again now.
  Topic: Bid not placed
mario

Replies: 4
Views: 1404

PostForum: Support   Posted: Sun Apr 15, 2018 1:03 pm   Subject: Bid not placed
Can you please let me know what the item id is?

There was an issue today that caused some snipes to be late, between 11am and 2pm PDT.
  Topic: Cannot log in to Gixen desktop manager
mario

Replies: 3
Views: 959

PostForum: Support   Posted: Sun Apr 15, 2018 1:02 pm   Subject: Cannot log in to Gixen desktop manager
Please try again now, this issue is resolved now.
  Topic: Gixen did not place my bid => auction lost.
mario

Replies: 8
Views: 1803

PostForum: Support   Posted: Sun Apr 15, 2018 1:01 pm   Subject: Gixen did not place my bid => auction lost.
There was an issue on the main server that cause some snipes to be late in the past 3 hours. This is resolved now. My apology for that. Mirror server worked fine during this time.
  Topic: 15-day mirror chunk error
mario

Replies: 1
Views: 820

PostForum: Support   Posted: Sun Apr 08, 2018 7:50 pm   Subject: 15-day mirror chunk error
Email me and include your username and a link to this forum thread and I will restore it for you, it's not a problem.
  Topic: Gixen deleting bids before auction end; not placing bids
mario

Replies: 2
Views: 936

PostForum: Support   Posted: Mon Apr 02, 2018 10:12 am   Subject: Gixen deleting bids before auction end; not placing bids
Every edit is delete + add, so it's normal to see edits in the history.

If edit does not result in a new entry, and hence in delete only, that's not normal, but I don't see that happening here.
  Topic: What currency does Gixen use to bid?
mario

Replies: 1
Views: 941

PostForum: Support   Posted: Fri Mar 30, 2018 8:08 am   Subject: What currency does Gixen use to bid?
You always bid in the currency of the listing, whatever it is. This is easy to verify - once you schedule a snipe, look at "current bid" and your "max bid" and it will be clear wha ...
  Topic: What did I do wrong?
mario

Replies: 6
Views: 1608

PostForum: Support   Posted: Fri Mar 30, 2018 6:03 am   Subject: What did I do wrong?
You submitted this bid 40 seconds before auction end. That was too late. You should submit your snipes at least 2 minutes before auction end.
  Topic: Gixen did not place + Can not retrieve Ebay watchlist
mario

Replies: 8
Views: 2190

PostForum: Support   Posted: Fri Mar 30, 2018 6:01 am   Subject: Gixen did not place + Can not retrieve Ebay watchlist
The authorization was clearly no longer valid ("Auth token is invalid. Validation of the authentication token in API request failed.").

In some cases I have seen this happen when users ch ...
  Topic: Gixen never placed bid
mario

Replies: 4
Views: 1336

PostForum: Support   Posted: Tue Mar 27, 2018 1:41 pm   Subject: Gixen never placed bid
eBay declined your bid because you don't have a paypal account linked to your eBay account. There was nothing Gixen could have done about this.

Go to eBay MyAccount and you will see an option to li ...
  Topic: iOS Gixen App Beta
mario

Replies: 43
Views: 117805

PostForum: Announcements   Posted: Tue Mar 27, 2018 1:39 pm   Subject: iOS Gixen App Beta
I am working on a iPhone app, but it will take a bit to get it released. Note that the app you used was a third-party app, and I have no control over it at all.
  Topic: Can't edit bid
mario

Replies: 2
Views: 1025

PostForum: Support   Posted: Sun Mar 25, 2018 11:58 am   Subject: Can't edit bid
This is normal - when it turns red scroll down below the entire table - the edit fields will be there, at the same location as input fields.
  Topic: Gixen did not place a bid - hence auction was lost.
mario

Replies: 4
Views: 1362

PostForum: Support   Posted: Fri Mar 23, 2018 6:39 pm   Subject: Gixen did not place a bid - hence auction was lost.
This snipe has been deleted hour and half before auction end. Is it possible that you forgot?
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 2997

PostForum: Support   Posted: Mon Mar 19, 2018 8:18 pm   Subject: can not retrieve Ebay watchlist
Some users, very few, but some get an empty watchlist when Gixen sends a request. I still don't know why this happens, but it seems to be a bug on eBay side.
  Topic: Duplicate InvocationID violation.
mario

Replies: 8
Views: 3404

PostForum: Support   Posted: Mon Mar 19, 2018 8:17 pm   Subject: Duplicate InvocationID violation.
Ian,

Probably nothing. Sometimes the first call is accepted by eBay, but http request times out, so Gixen repeats the call, and this is when you get this. It's rare, but it happens.
  Topic: Changing eBay username
mario

Replies: 2
Views: 973

PostForum: Support   Posted: Mon Mar 19, 2018 8:15 pm   Subject: Changing eBay username
It will bid, but it may not recognize if you are a winner, so grouping feature will work incorrectly. After you change your ebay username go to Gixen settings page, unlink your ebay account and link i ...
  Topic: Android App is a Disaster
mario

Replies: 1
Views: 875

PostForum: Support   Posted: Sat Mar 17, 2018 10:15 pm   Subject: Android App is a Disaster
Please take some screenshots and email them to me. Also, I need some details - android version, etc.
  Topic: Android App - Feature Request and Bug Report
mario

Replies: 1
Views: 829

PostForum: Support   Posted: Sat Mar 17, 2018 10:14 pm   Subject: Android App - Feature Request and Bug Report
Let me check this. Sure, I will add version id inside of app in the next release.
  Topic: Can't login - different than other posts
mario

Replies: 7
Views: 1711

PostForum: Support   Posted: Sat Mar 17, 2018 10:13 pm   Subject: Can't login - different than other posts
king-jdm, I don't see a Gixen account with this ebay account linked.
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 2997

PostForum: Support   Posted: Fri Mar 09, 2018 10:24 am   Subject: can not retrieve Ebay watchlist
This seems to be android app specific. Please update the mobile app to version 1.1.2, it has a longer timeout (10 seconds) that resolves this problem.
  Topic: Bidding Error/Failure: Trust and Safety
mario

Replies: 3
Views: 1572

PostForum: Support   Posted: Wed Mar 07, 2018 7:51 pm   Subject: Bidding Error/Failure: Trust and Safety
Here is the full message as received from ebay. I would give eBay customer support a call.

"To help protect your eBay account, we sometimes limit the amount of items that can be bid on or purc ...
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 2997

PostForum: Support   Posted: Wed Mar 07, 2018 7:49 pm   Subject: can not retrieve Ebay watchlist
Is anything from your watchlist imported at all?
  Topic: Suggestion: Add Ability To Activate Mirror Service
mario

Replies: 1
Views: 1206

PostForum: Suggestions and Ideas   Posted: Sun Mar 04, 2018 8:19 am   Subject: Suggestion: Add Ability To Activate Mirror Service
No - but email me and I will add a 15-day chunk to your account for later use. Include your username.
  Topic: Database issue - aware of it, working on a fix
mario

Replies: 4
Views: 1452

PostForum: Support   Posted: Sun Mar 04, 2018 8:17 am   Subject: Database issue - aware of it, working on a fix
The mirror server had a hard drive failure. I moved the mirror service to another stand-by server and things seem to be back to normal, except that status of bids on mirror in the past 2 days is lost. ...
  Topic: Database issue - aware of it, working on a fix
mario

Replies: 4
Views: 1452

PostForum: Support   Posted: Sun Mar 04, 2018 7:30 am   Subject: Database issue - aware of it, working on a fix
There is a major hardware failure on the mirror server. I am moving this service elsewhere, please be patient.

The snipes are still executing fine from the main server.
  Topic: Having issues - got pg_connect errors
mario

Replies: 31
Views: 4247

PostForum: Support   Posted: Fri Mar 02, 2018 9:11 am   Subject: Having issues - got pg_connect errors
Please try to log in now, the issue should be resolved now.
  Topic: Having issues - got pg_connect errors
mario

Replies: 31
Views: 4247

PostForum: Support   Posted: Fri Mar 02, 2018 8:54 am   Subject: Having issues - got pg_connect errors
I am looking into this, the mirror server facility is having some problems.

The snipes are still executed from main server. I am working on restoring full service.
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 1973

PostForum: Support   Posted: Wed Feb 28, 2018 4:45 pm   Subject: AWARE OF THE PROBLEMS - working on it
I checked again - this is correct, you edited, not added, snipe 200 seconds after it ended. The original entry was won by Gixen, and as it was deemed deleted after your edit, it was archived. This is ...
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 1973

PostForum: Support   Posted: Wed Feb 28, 2018 2:15 pm   Subject: AWARE OF THE PROBLEMS - working on it
You added this snipe 200 seconds after auction already ended. This was obviously too late.
  Topic: Newbie
mario

Replies: 1
Views: 865

PostForum: Support   Posted: Tue Feb 27, 2018 5:17 pm   Subject: Newbie
That X is used for multiple deletes. You can click on checkboxes below, and then click on X to delete items.
  Topic: is the android app actually working?
mario

Replies: 1
Views: 965

PostForum: Support   Posted: Tue Feb 27, 2018 5:16 pm   Subject: is the android app actually working?
It's fully functional. If you click on that item in watchlist you will get a screen on which you can enter your max bid and click on "Schedule".

You can also enter a snipe by manually sea ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Sun Feb 25, 2018 6:34 pm   Subject: Making people wait 60 seconds before accessing account
herrhepcat,

Cupid is one of the oldest Gixen users who helps on the forum pretty much on a volunteer-like basis. I am very grateful for this.

And you were not dismissed. You gave your perspectiv ...
  Topic: My bid didn't execute
mario

Replies: 2
Views: 1044

PostForum: Support   Posted: Sun Feb 25, 2018 12:48 pm   Subject: My bid didn't execute
There was an indeed an issue a few hours ago. I am still investigating the cause. Both servers were affected, but mirror server to a much lesser extent.
  Topic: Gixen failed to to bid!
mario

Replies: 1
Views: 1293

PostForum: Support   Posted: Sun Feb 25, 2018 12:46 pm   Subject: Gixen failed to to bid!
Please see http://www.gixen.com/forum/viewtopic.php?t=8834

I am still investigating the issue.
  Topic: Snipe failed for the first time ever?
mario

Replies: 16
Views: 4232

PostForum: Support   Posted: Sun Feb 25, 2018 12:44 pm   Subject: Snipe failed for the first time ever?
There was indeed an issue - many snipes have failed on the main server.

Mirror server was also affected, but to a lesser extent, I can see only around 20 failed snipes on mirror. I suspect this wa ...
  Topic: unable to log in
mario

Replies: 14
Views: 2807

PostForum: Support   Posted: Sat Feb 24, 2018 11:27 am   Subject: unable to log in
The hosting facility is looking at this. Gixen main is still working fine, but mirror isn't, and this also affects logins. I will post updates as soon as I have them.
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 1973

PostForum: Support   Posted: Sat Feb 24, 2018 11:19 am   Subject: AWARE OF THE PROBLEMS - working on it
I am aware of the problem - at the moment Gixen mirror server seems to be inaccessible, affecting logins to the site as well. I am working on resolving this.

Snipes are still executing from the mai ...
  Topic: Do you wanna have a german translation?
mario

Replies: 2
Views: 1402

PostForum: Suggestions and Ideas   Posted: Wed Feb 21, 2018 8:01 pm   Subject: Do you wanna have a german translation?
Oliver,

Thank you for your offer, but I cannot any longer maintain multiple sites. Most German users understand English well enough to at least get by, and maintaining multiple-language sites is a ...
  Topic: ListingsHistory (old auctions links) url not working
mario

Replies: 3
Views: 1255

PostForum: Support   Posted: Wed Feb 21, 2018 7:56 pm   Subject: ListingsHistory (old auctions links) url not working
ListingsHistory is in process of being discontinued. I will remove links in Gixen shortly.

It looked like a good idea at the time, but it never picked up traffic, so I decided to stop investing in ...
  Topic: my bid disappeared
mario

Replies: 4
Views: 1466

PostForum: Support   Posted: Mon Feb 19, 2018 1:25 pm   Subject: my bid disappeared
What I see is deleted item some 15 minutes after it was last edited, around Sun Feb 18 02:24:01 PST.
  Topic: Email says I must renew my subscription
mario

Replies: 1
Views: 799

PostForum: Support   Posted: Sat Feb 17, 2018 6:32 am   Subject: Email says I must renew my subscription
Please forward me that notification and include in the email your eBay and Gixen usernames. This typically happens when users register more than one Gixen username and have them both linked to the sam ...
  Topic: Does eBay know what's in my Gixen snipe list?
mario

Replies: 2
Views: 950

PostForum: Support   Posted: Thu Feb 15, 2018 12:10 pm   Subject: Does eBay know what's in my Gixen snipe list?
eBay does not know what is in Gixen, but it does know that you "viewed" an item, as "GetItem" call to eBay by Gixen is sent using your authorization token. This is an equivalent of ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Feb 15, 2018 11:04 am   Subject: Making people wait 60 seconds before accessing account
herrhepcat,

There was never such a thing as a "lifetime" Gixen Mirror membership.

As for the other suggestions how terrible an idea the counter is, here are some actual facts that cont ...
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 20
Views: 34792

PostForum: Announcements   Posted: Wed Feb 14, 2018 6:54 am   Subject: Gixen Desktop Manager (64-bit) released
Thank you, I updated the link on the home page. For major GDM updates - I disable the old version on the server side, so you know immediately that you must upgrade. I don't do that always - e.g. not f ...
  Topic: First Gixen Android App, made by Karl Hudgell
mario

Replies: 25
Views: 65236

PostForum: Announcements   Posted: Wed Feb 14, 2018 6:46 am   Subject: First Gixen Android App, made by Karl Hudgell
It's in development - I expect it will be released within a month. iPhone app will follow some time after that. Note that the app from this thread, developed by Karl Hudgell, is no longer functional. ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Sat Feb 10, 2018 6:45 am   Subject: Making people wait 60 seconds before accessing account
I'll repeat it here as well - you can renew the authorization / expired token from the Gixen settings page.
  Topic: doesn't look like my bid was placed
mario

Replies: 3
Views: 1254

PostForum: Support   Posted: Mon Feb 05, 2018 2:23 pm   Subject: doesn't look like my bid was placed
The bid was placed, but the status is "RESERVE NOT MET". Please take another look, both in Gixen and in bid history.
  Topic: Gixen did not bid for my lot
mario

Replies: 4
Views: 1190

PostForum: Support   Posted: Sun Feb 04, 2018 5:38 pm   Subject: Gixen did not bid for my lot
This auction was ended early by the seller. If you go to the listing you will see "
This listing was ended by the seller because the item was sold.".
  Topic: Gixen did not bid for my lot
mario

Replies: 4
Views: 1190

PostForum: Support   Posted: Sun Feb 04, 2018 1:53 pm   Subject: Gixen did not bid for my lot
What was the item id? I would like to see what happened.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 2374

PostForum: Support   Posted: Sun Feb 04, 2018 1:53 pm   Subject: Problem with IP / VPN
musketman, with the latest change Gixen does pass your IP address to eBay, so you may indeed need to use VPN when scheduling your snipes. I am surprised, however, that this is used to restrict bidding ...
  Topic: Unable to delete items individually or as a group
mario

Replies: 3
Views: 1069

PostForum: Support   Posted: Sun Feb 04, 2018 1:49 pm   Subject: Unable to delete items individually or as a group
It was likely caused by the limit. If you still experience it, please let me know.
  Topic: Does Gixen place just one bid or potentially several?
mario

Replies: 4
Views: 1474

PostForum: Support   Posted: Sat Feb 03, 2018 7:25 am   Subject: Does Gixen place just one bid or potentially several?
I will explain one more time why I think 8 seconds is an optimal snipe time.

You want your bid not to leave enough time to manual bidders to change their mind, but to arrive before other pre-schedu ...
  Topic: how to delete Gixen account or how to change gixen username
mario

Replies: 1
Views: 994

PostForum: Support   Posted: Sat Feb 03, 2018 7:22 am   Subject: how to delete Gixen account or how to change gixen username
What is the exact error message you are getting? I don't think there is anything that prevents you from registering another account with the same email.

Please email me from that email address.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 2374

PostForum: Support   Posted: Thu Feb 01, 2018 6:53 pm   Subject: Problem with IP / VPN
I would give eBay a call and ask them about it. They will be able to tell you the exact reason.
  Topic: Unable to delete items individually or as a group
mario

Replies: 3
Views: 1069

PostForum: Support   Posted: Thu Feb 01, 2018 6:52 pm   Subject: Unable to delete items individually or as a group
I increased this limit to 2,000, although for the life of me I don't understand why you need more than 1,000 simultaneous snipes.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 2374

PostForum: Support   Posted: Wed Jan 31, 2018 1:45 pm   Subject: Problem with IP / VPN
musketman,

Unfortunately what matters is "registration country", not shipping country.

Either open a new account with eBay, or give them a call and ask them to change it.
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 3652

PostForum: Support   Posted: Sat Jan 27, 2018 2:53 pm   Subject: failure to enter bid on \"restricted\" a***t item
Correct, previous to the last August change Gixen was using web scraping, as have all the other sniping services. It was slightly more complicated to implement bidding on adult listings (due to additi ...
  Topic: Duplicate entries
mario

Replies: 1
Views: 956

PostForum: Support   Posted: Fri Jan 26, 2018 7:39 am   Subject: Duplicate entries
David, I cannot replicate the issue.

The next time this happens, can you please email me and include your username?
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Jan 25, 2018 8:54 pm   Subject: Making people wait 60 seconds before accessing account
mytwocents, I wouldn't say that exactly the same service is available for free, not when it comes to features nor reliability. But I won't argue about it.

However, I will comment on ads - Gixen ca ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Jan 25, 2018 7:55 am   Subject: Re: Annoying Change
I think a lot of people are conditioned to avoid subscription services as they'll think they're likely to forget about the service and continue paying the subscription.

Alan, Gixen subscription exp ...
  Topic: Bid Not Placed
mario

Replies: 3
Views: 2184

PostForum: Impressions   Posted: Mon Jan 22, 2018 5:30 pm   Subject: Bid Not Placed
Please post item numbers - I can't investigate without them.
  Topic: Contingency bid worked on main but failed on mirror
mario

Replies: 2
Views: 1389

PostForum: Support   Posted: Mon Jan 22, 2018 5:28 pm   Subject: Contingency bid worked on main but failed on mirror
I am looking into this - please email me.

You did nothing wrong, Gixen shouldn't have allowed group snipe to end up on mirror at all.
  Topic: HTTP Timeout 77
mario

Replies: 3
Views: 1405

PostForum: Support   Posted: Mon Jan 22, 2018 5:16 pm   Subject: HTTP Timeout 77
I really need item number(s) in order to investigate, without it I can only guess.

Note that there has been no outage on mirror, only on main.
  Topic: Gixen didn't bid
mario

Replies: 5
Views: 1712

PostForum: Support   Posted: Sun Jan 21, 2018 8:58 pm   Subject: Gixen didn't bid
I am looking into it - this time it was very short-lived, so it may be a different issue, maybe not even on the Gixen side.
  Topic: Outage on main this afternoon
mario

Replies: 0
Views: 1148

PostForum: Support   Posted: Sun Jan 21, 2018 11:25 am   Subject: Outage on main this afternoon
In the past 2 hours there was a database issue on the main server that caused many snipes to fail. The message most users will see will indicate a timeout (or "auction ended"), but the under ...
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 3652

PostForum: Support   Posted: Sun Jan 21, 2018 5:57 am   Subject: failure to enter bid on \"restricted\" a***t item
Rick,

Did you use the web interface, mobile web interface or desktop manager to enter this? I wonder if you were shown a warning or not.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Sat Jan 20, 2018 7:59 am   Subject: Re: counter
The annual subscription might also continue as an option, and 15-day blocks. These are just suggestions bouncing around.

Annual option will continue for sure, I will certainly not discontinue it, a ...
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 3652

PostForum: Support   Posted: Sat Jan 20, 2018 7:56 am   Subject: failure to enter bid on \"restricted\" a***t item
You were supposed to get a warning: "Unfortunately, at the moment you cannot place bids for adult listings via Gixen, only directly on eBay."

If you didn't - can you please let me know th ...
  Topic: Can’t upgrade?
mario

Replies: 2
Views: 1163

PostForum: Support   Posted: Sat Jan 20, 2018 7:53 am   Subject: Can’t upgrade?
I am not sure what exactly the problem is - what is it that times out?
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 0
Views: 1113

PostForum: Support   Posted: Wed Jan 17, 2018 5:41 pm   Subject: AWARE OF THE PROBLEMS - working on it
Mirror server facility is having problems at the moment.

Snipes are still executing fine from the main server, but you may not be able to log in or make edits at the moment.

I expect the issue w ...
  Topic: No bid entered by Gixen
mario

Replies: 3
Views: 1327

PostForum: Support   Posted: Wed Jan 17, 2018 7:21 am   Subject: No bid entered by Gixen
The bid is submitted, but the status clearly says "RESERVE NOT MET". Please include the complete information the next time you post in the forum, it prevents unnecessary speculation.
  Topic: Limited Snipes but subscribed to Mirror?
mario

Replies: 1
Views: 988

PostForum: Support   Posted: Tue Jan 16, 2018 7:18 pm   Subject: Limited Snipes but subscribed to Mirror?
Please email me - if you are a mirror subscriber there should be no limitations at all.
  Topic: Incorrect highest bid
mario

Replies: 4
Views: 1620

PostForum: Support   Posted: Tue Jan 16, 2018 7:17 pm   Subject: Incorrect highest bid
DannoXYZ, Gixen did not place bid on this auction, ever. Have you placed it yourself manually, or use some other service?
  Topic: Error code: SEC_ERROR_BAD_SIGNATURE
mario

Replies: 6
Views: 2133

PostForum: Support   Posted: Mon Jan 15, 2018 7:47 am   Subject: Error code: SEC_ERROR_BAD_SIGNATURE
This problem started when I upgraded the web server and underlying libraries. Had to do it to address some CERT security warnings, but alas, it looks like there were bugs of different kind.

I thin ...
  Topic: Lost snipe due to HTTP Timeout
mario

Replies: 11
Views: 3089

PostForum: Support   Posted: Mon Jan 15, 2018 7:42 am   Subject: Lost snipe due to HTTP Timeout
krem7,

No one is passing the buck to anyone - you see, I don't have a 3 feet cable between Gixen servers and eBay. There is typically 10-15 nodes between Gixen servers and eBay, and problem may hav ...
  Topic: Issue some 40 minutes ago
mario

Replies: 0
Views: 1072

PostForum: Support   Posted: Wed Jan 10, 2018 9:37 pm   Subject: Issue some 40 minutes ago
There was an intermittent issue some 40 minutes ago that affected both main and mirror servers. I suspect this is on eBay's side. It lasted for less than a minute, but some snipes failed during this w ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Tue Jan 09, 2018 7:40 am   Subject: Making people wait 60 seconds before accessing account
LargeFormatPhotographer,

I will have to delete that previous post, not because I am censoring the forum, but because now you started telling us your own life story which is frankly only remotely re ...
  Topic: Gixen did not make any bids
mario

Replies: 1
Views: 1044

PostForum: Support   Posted: Tue Jan 09, 2018 7:24 am   Subject: Gixen did not make any bids
Your authorization to Gixen has expired, or was revoked. Click on "Settings" button and re-authorize Gixen on eBay - you will see a link that will take you there.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Mon Jan 08, 2018 5:56 pm   Subject: Making people wait 60 seconds before accessing account
Strathlad, all eBay servers are hosted in US, including ebay.co.uk. ebay.de, etc. UK domain doesn't mean the physical server is in UK. It isn't - as far as I know eBay has no servers outside of US, ex ...
  Topic: 2FA Authentication For Gixen Account
mario

Replies: 1
Views: 1359

PostForum: Suggestions and Ideas   Posted: Mon Jan 08, 2018 5:54 pm   Subject: 2FA Authentication For Gixen Account
I may easily implement that. I will think about it.
  Topic: not getting mirror option although paid also getting ads
mario

Replies: 4
Views: 1504

PostForum: Support   Posted: Sun Jan 07, 2018 3:30 pm   Subject: not getting mirror option although paid also getting ads
Please email me - this typically happens when users register more than one Gixen account, linked to the same eBay account.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 20
Views: 34792

PostForum: Announcements   Posted: Sat Jan 06, 2018 2:49 pm   Subject: Gixen Desktop Manager (64-bit) released
32-bit version is now available at:

https://www.gixen.com/gdm/GixenDesktopManager-32bit.zip
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Fri Jan 05, 2018 10:48 am   Subject: Making people wait 60 seconds before accessing account
f1losof, please email me and include your eBay and Gixen usernames.
  Topic: counter
mario

Replies: 1
Views: 857

PostForum: Support   Posted: Fri Jan 05, 2018 10:46 am   Subject: counter
Absolutely not - as a subscriber you shouldn't see that counter. Please email me and include your eBay and Gixen usernames.
  Topic: Meltdown/Spectre: no reason to worry when it comes to Gixen
mario

Replies: 0
Views: 2614

PostForum: Announcements   Posted: Thu Jan 04, 2018 12:00 pm   Subject: Meltdown/Spectre: no reason to worry when it comes to Gixen
By now - many have heard the news about latest vulnerability of Intel (and other) CPUs.

To explain things in a few words, these vulnerabilities allow privileged access to non-privileged processes. ...
  Topic: Ebay sending messages to me reminding me to bid - Gixen
mario

Replies: 6
Views: 2062

PostForum: Support   Posted: Thu Dec 28, 2017 9:40 pm   Subject: Ebay sending messages to me reminding me to bid - Gixen
Bay925, since August eBay now knows that you are looking at the item when you add it to Gixen. This is because call to eBay to fetch item details contains your authorization token. This is no differen ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Dec 28, 2017 4:40 pm   Subject: Re: counter

I'd suggest a % fee option (with a yearly fee cap). Pay 5% of winning bids. Max of $6 per year. To avoid excessive payment processing fees you could charge users only when their accumulated fee reac ...
  Topic: Won but lost
mario

Replies: 1
Views: 997

PostForum: Support   Posted: Thu Dec 28, 2017 4:37 am   Subject: Won but lost
That message comes straight from eBay. Please log in to your eBay account and link your paypal account. If already linked - unlink and link again.
  Topic: double bidding
mario

Replies: 3
Views: 1552

PostForum: Support   Posted: Thu Dec 28, 2017 4:36 am   Subject: double bidding
If you have Gixen mirror - this is normal. Gixen will send your bid twice, from two servers. Most of the time only one (first one) will register, but sometimes you will see them both in bid history.
  Topic: Lost most of my bids
mario

Replies: 7
Views: 2328

PostForum: Support   Posted: Mon Dec 25, 2017 10:29 am   Subject: Lost most of my bids
Mark,

I don't like to restrict functionality, I like users to have access to full set of features. If I restrict groups, many users will not know about them at all. And it looks like there will be ...
  Topic: Lost most of my bids
mario

Replies: 7
Views: 2328

PostForum: Support   Posted: Mon Dec 25, 2017 8:56 am   Subject: Lost most of my bids
I found your bids, and from what I see everything worked flawlessly. You had 20 bids in the same group. First and third one were "BID UNDER ASKING PRICE", second and forth one Gixen placed b ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Sat Dec 23, 2017 6:44 pm   Subject: Re: counter
As an infrequent bidder it would not be worthwhile for me to pay for the higher service and I would not favour a limit on number of 'free' bids as I may bid on 10 items in one month and none for the n ...
  Topic: How many snipes can Gixen do at the same time?
mario

Replies: 5
Views: 1941

PostForum: Support   Posted: Wed Dec 20, 2017 7:27 am   Subject: How many snipes can Gixen do at the same time?
As far as Gixen is concerned it's not a problem, Gixen has more than sufficient capacity to handle that.
  Topic: How many snipes can Gixen do at the same time?
mario

Replies: 5
Views: 1941

PostForum: Support   Posted: Tue Dec 19, 2017 10:36 pm   Subject: How many snipes can Gixen do at the same time?
While Gixen can handle this, note that it's highly unusual, and that eBay may ask you to pay for certain number of won auctions before you are able to place more bids. I have seen it happen.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Fri Dec 15, 2017 7:22 am   Subject: Making people wait 60 seconds before accessing account
f1losof,

Can you please email me? Even though this was two years ago I would like to go back and refresh my memory about what happened. In situations like that one, where Gixen bug is responsible, ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Dec 14, 2017 1:17 pm   Subject: Re: bye gixen
why waste 60 seconds for this guy to prove his point, when there are so many other free services out there?

I am not exactly "making a point" here, but it goes without saying that in snip ...
  Topic: Mirror user changed eBay ID
mario

Replies: 2
Views: 1105

PostForum: Support   Posted: Tue Dec 12, 2017 12:40 pm   Subject: Mirror user changed eBay ID
The bids will still go through, but Gixen may not recognize that you won, if you win.

Go to the Gixen settings page, unlink and then link again your ebay account (you will see option near top, auth ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Tue Dec 12, 2017 7:23 am   Subject: Making people wait 60 seconds before accessing account
I just cant support a site that uses such methids to try and get people to become paying customers.

Harry, were you going to support it otherwise?

I find this method to be much better than popu ...
  Topic: Option to automatically increase bids in a group
mario

Replies: 1
Views: 1808

PostForum: Suggestions and Ideas   Posted: Mon Dec 11, 2017 1:49 pm   Subject: Option to automatically increase bids in a group
Since you know the timing of auctions, you can do that yourself, can you not?
  Topic: New 20 second wait at log in nag page.
mario

Replies: 3
Views: 2929

PostForum: Impressions   Posted: Mon Dec 11, 2017 1:10 pm   Subject: New 20 second wait at log in nag page.
You will also have to find another sniping site, as your account has been suspended immediately.
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 5654

PostForum: Suggestions and Ideas   Posted: Mon Dec 11, 2017 12:57 pm   Subject: new site (gixen.net) snipes too spread out on page?
Mark,

I will take a look at this again as soon as I find some time.
  Topic: One-minute wait for everybody?
mario

Replies: 2
Views: 2172

PostForum: Support   Posted: Thu Dec 07, 2017 9:15 pm   Subject: One-minute wait for everybody?
The time varies between 20 and 60 seconds depending on a few factors - how long user has been using Gixen, if he/she ever subscribed in the past, etc.

I understand the annoyance with this change, a ...
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 5654

PostForum: Suggestions and Ideas   Posted: Thu Dec 07, 2017 9:12 pm   Subject: new site (gixen.net) snipes too spread out on page?
Alex, I am, in fact, required to display it. And you're right about who is the authority requiring it. And unfortunately it has to be clearly visible - using light gray may not be acceptable.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 164
Views: 71380

PostForum: Suggestions and Ideas   Posted: Thu Dec 07, 2017 9:03 pm   Subject: Making people wait 60 seconds before accessing account
I responded already to a few emails about this, and I don't mind discussing it in the forum. So here is the reasoning behind it.

Gixen was free since beginning, which was more than 10 years ago, si ...
  Topic: I don't understand the new Gixen confirmation emails
mario

Replies: 5
Views: 2121

PostForum: Support   Posted: Sat Dec 02, 2017 5:26 pm   Subject: I don't understand the new Gixen confirmation emails
Oh, it's available, users can toggle this setting on the Gixen settings page. But many don't know this, so I included a quicker way in notifications themselves.
  Topic: i'm not receiving any email notifications
mario

Replies: 11
Views: 3866

PostForum: Support   Posted: Fri Dec 01, 2017 8:33 am   Subject: i'm not receiving any email notifications
I have had no instances of Gmail filtering out Gixen emails, in fact it has been the most reliable one.
  Topic: I don't understand the new Gixen confirmation emails
mario

Replies: 5
Views: 2121

PostForum: Support   Posted: Fri Dec 01, 2017 8:31 am   Subject: I don't understand the new Gixen confirmation emails
Those links are there only if you change your mind and want to make changes. "Opt in" option is there for users who opt out and then change their mind and want to opt back in.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 20
Views: 34792

PostForum: Announcements   Posted: Fri Nov 24, 2017 11:53 am   Subject: Gixen Desktop Manager (64-bit) released
frichmout,

I guarantee you I haven't put any malware into GDM. The only important thing is to download it from Gixen directly, and not some shady third-party site.

As for the Norton, definitely ...
  Topic: 2 Bids for the same item made by Gixen
mario

Replies: 1
Views: 1183

PostForum: Support   Posted: Fri Nov 24, 2017 11:49 am   Subject: 2 Bids for the same item made by Gixen
Both bids are submitted at the specified time. If the offset is the same, it's completely random which one will arrive first and probably depends more on network variation than Gixen.
  Topic: Gixen not placing snipes. Again
mario

Replies: 8
Views: 2694

PostForum: Support   Posted: Wed Nov 22, 2017 7:30 am   Subject: Gixen not placing snipes. Again
There were some timeouts on Sunday on the main server, but not in mirror. I looked at these two items, and there is no mirror subscription on either account, so they were never scheduled on mirror in ...
  Topic: Gixen failing
mario

Replies: 3
Views: 1785

PostForum: Support   Posted: Sun Nov 19, 2017 9:08 am   Subject: Gixen failing
You don't need any email at all - just log in with username and password you selected. Note that registration is not complete if you haven't linked your eBay account.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 20
Views: 34792

PostForum: Announcements   Posted: Sun Nov 19, 2017 9:06 am   Subject: Gixen Desktop Manager (64-bit) released
Gixen Desktop Manager 2.0.2 has just been released.

Improvements include:

1) GDM is now 64-bit. which makes it perform better and be more friendly on Windows 7, Windows 10, etc.

2) A third-pa ...
  Topic: Lastpass error
mario

Replies: 8
Views: 3648

PostForum: Support   Posted: Sun Nov 19, 2017 5:00 am   Subject: Lastpass error
I recommend that you reset your password.
  Topic: Gixen not executing snipes
mario

Replies: 5
Views: 2531

PostForum: Support   Posted: Sun Nov 19, 2017 4:59 am   Subject: Gixen not executing snipes
Yes, please, let me know what the item id is, I would like to see what happened.
  Topic: gixen allows I lost but I won
mario

Replies: 2
Views: 1758

PostForum: Support   Posted: Sun Nov 19, 2017 4:57 am   Subject: gixen allows I lost but I won
This typically happens when users change their username - subsequently Gixen does not recognize that user won.

Please go to the settings page and unlink / link again your ebay account.
  Topic: Notifications Setting Not Working
mario

Replies: 1
Views: 1179

PostForum: Support   Posted: Sun Nov 19, 2017 4:54 am   Subject: Notifications Setting Not Working
I believe this was fixed in the meantime, please try again now.
  Topic: i'm not receiving any email notifications
mario

Replies: 11
Views: 3866

PostForum: Support   Posted: Sun Nov 19, 2017 4:53 am   Subject: i'm not receiving any email notifications
This service was restarted in the meantime, sorry for the late response.
  Topic: Problem with reserve auctions in a group.
mario

Replies: 2
Views: 1154

PostForum: Support   Posted: Fri Nov 10, 2017 8:41 am   Subject: Problem with reserve auctions in a group.
Can you please let me know what the item id was? I want to take a look at this.
  Topic: HTTP 77 - Missed multiple bids
mario

Replies: 13
Views: 4862

PostForum: Support   Posted: Tue Nov 07, 2017 10:10 am   Subject: HTTP 77 - Missed multiple bids
There was an issue with eBay yesterday around 11am PST. Snipes from both servers were occasionally timing out around that time.

Subsequent database issue experienced by mirror server (and seen by s ...
  Topic: HTTP 77 - Missed multiple bids
mario

Replies: 13
Views: 4862

PostForum: Support   Posted: Tue Nov 07, 2017 10:02 am   Subject: HTTP 77 - Missed multiple bids
I don't see your email. Let me see what happened here...
  Topic: Gixen not executing snipes
mario

Replies: 5
Views: 2531

PostForum: Support   Posted: Tue Oct 31, 2017 6:57 am   Subject: Gixen not executing snipes
Please email me the item id(s), I want to double check this. Include a link to this forum thread.
  Topic: Can not access to the site only using home router, comcast
mario

Replies: 7
Views: 3119

PostForum: Support   Posted: Wed Oct 25, 2017 1:54 am   Subject: Can not access to the site only using home router, comcast
Are you connected over a data plan or wifi?
  Topic: Unable to use full HTML version on mobile browser
mario

Replies: 3
Views: 2213

PostForum: Support   Posted: Wed Oct 25, 2017 1:53 am   Subject: Unable to use full HTML version on mobile browser
That's weird. I use both Android and Chrome myself, and have no problems. Do you use any add-ons / plugins in Chrome?
  Topic: Maybe the same thing?
mario

Replies: 5
Views: 2305

PostForum: Support   Posted: Wed Oct 18, 2017 6:47 am   Subject: Maybe the same thing?
You don't need to do any of this - Gixen no longer stores your eBay password, and it also doesn't have any access to your payment information. It never did.

Also, Gixen has never been hacked. I do ...
  Topic: HTTP Timeout
mario

Replies: 5
Views: 2598

PostForum: Support   Posted: Sun Oct 15, 2017 5:07 pm   Subject: HTTP Timeout
Mander2017, I sure agree with that latin phrase. When you say "yet another" which previous one do you refer to?

Either way, I did not take this failure lightly, and Gixen main service is ...
  Topic: OUTAGE THIS EVENING
mario

Replies: 11
Views: 3492

PostForum: Support   Posted: Sun Oct 15, 2017 10:37 am   Subject: OUTAGE THIS EVENING
The main server went down, hard. It looks like there was a simultaneous issue on mirror, completely unrelated, but that was short lived. Still, there were several double failures, unfortunately. I wil ...
  Topic: OUTAGE THIS EVENING
mario

Replies: 11
Views: 3492

PostForum: Support   Posted: Sat Oct 14, 2017 4:26 pm   Subject: OUTAGE THIS EVENING
I am aware of the issue and have been working on it. You should be able to log in now.

I will post another more detailed update a bit later.
  Topic: Gixen main target ebay site:
mario

Replies: 4
Views: 2398

PostForum: Support   Posted: Tue Oct 10, 2017 12:54 pm   Subject: Gixen main target ebay site:
Sniping is not forbidden by eBay, not sure why you would be told that, but this is irrelevant.

If you used the default settings on Gixen, your bid was submitted to eBay.com, not eBay.de. In the fut ...
  Topic: History explanation, please
mario

Replies: 10
Views: 4976

PostForum: Support   Posted: Fri Oct 06, 2017 10:50 am   Subject: History explanation, please
This is indeed a bug that was introduced during August transition, only no one reported it until now, and I haven't noticed.

I believe I have fixed this now.
  Topic: Page refresh
mario

Replies: 3
Views: 2732

PostForum: Support   Posted: Wed Sep 20, 2017 3:24 am   Subject: Page refresh
To refresh the page without any ill effects, just click on "Add" with all fields empty.
  Topic: Gixen Mirror service
mario

Replies: 3
Views: 2367

PostForum: Support   Posted: Wed Sep 20, 2017 2:54 am   Subject: Gixen Mirror service
Please email me and include your eBay username.
  Topic: Mirror Service
mario

Replies: 1
Views: 2056

PostForum: Support   Posted: Sun Sep 17, 2017 7:16 pm   Subject: Mirror Service
Gixen main have the correct status - won. As for the mirror, there was a bug that I believe is fixed now. It should have shown "BID UNDER ASKING PRICE" OR "WON" depending on timing ...
  Topic: Mixed currencies
mario

Replies: 15
Views: 7120

PostForum: Support   Posted: Sat Sep 16, 2017 8:03 pm   Subject: Mixed currencies
This was a bug, it's fixed now, my apology. You have to edit item to display proper currency.
  Topic: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
mario

Replies: 19
Views: 8507

PostForum: Support   Posted: Fri Sep 15, 2017 9:59 am   Subject: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
You can download it at https://www.gixen.com/gdm/GixenDesktopManager.zip
  Topic: Mixed currencies
mario

Replies: 15
Views: 7120

PostForum: Support   Posted: Fri Sep 15, 2017 7:48 am   Subject: Mixed currencies
This should be fixed now. All major currencies should be displayed now after adding items. For existing items edit may be required to update them (not critical).
  Topic: Can't log into Gixen - Reset mails don't arrive
mario

Replies: 4
Views: 2757

PostForum: Support   Posted: Tue Sep 12, 2017 9:51 am   Subject: Can't log into Gixen - Reset mails don't arrive
I just checked the log file, and GMX mail server declined the email because it's on the black list. Subsequently I found that out of 100 different lists or so, the only one on which Gixen is blacklist ...
  Topic: OLD Features - How to Access
mario

Replies: 2
Views: 1933

PostForum: Support   Posted: Mon Sep 11, 2017 1:45 pm   Subject: OLD Features - How to Access
This never existed on Gixen, maybe you mixed it up with some other service.
  Topic: End of auction emails
mario

Replies: 6
Views: 2522

PostForum: Support   Posted: Mon Sep 11, 2017 1:40 pm   Subject: End of auction emails
As far as I can see, notifications are sent. Please email me and I will check the mail logs for your email address.
  Topic: Failed snipe
mario

Replies: 6
Views: 3002

PostForum: Support   Posted: Sun Sep 10, 2017 8:05 pm   Subject: Failed snipe
Quite sorry about this, it looks like this snipe has been late. Not sure what end the problem was at.
  Topic: multiple page errors
mario

Replies: 4
Views: 2627

PostForum: Support   Posted: Sun Sep 10, 2017 8:03 pm   Subject: multiple page errors
I found the problem - the backup database server had a low limit on number of connections. My apology for this, it's fixed now. Thank you for reporting it.
  Topic: ENDED! why?
mario

Replies: 6
Views: 3285

PostForum: Support   Posted: Sat Sep 09, 2017 8:22 pm   Subject: ENDED! why?
172851807008 was submitted 16 seconds after auction ended.
253129879798 was submitted 3 minutes after auction ended.
  Topic: Mixed currencies
mario

Replies: 15
Views: 7120

PostForum: Support   Posted: Sat Sep 09, 2017 8:19 pm   Subject: Mixed currencies
There is definitely an issue, I am looking into this. It's not critical, however, please give me a few days.
  Topic: Mixed currencies
mario

Replies: 15
Views: 7120

PostForum: Support   Posted: Wed Sep 06, 2017 11:30 am   Subject: Mixed currencies
The currency should always be shown, I agree with that. Mark, can you please email me an example of item id when it's not shown?
  Topic: Bid disappeared from gixen
mario

Replies: 5
Views: 3607

PostForum: Support   Posted: Mon Sep 04, 2017 3:06 am   Subject: Bid disappeared from gixen
Please email me before it closes and please provide me with the item id. I want to check what is going on.
  Topic: Subscription Expired Early?
mario

Replies: 4
Views: 3004

PostForum: Support   Posted: Sun Sep 03, 2017 10:45 am   Subject: Subscription Expired Early?
swsbidder,

Please email me and include your Gixen and eBay usernames.
  Topic: New Integration with Ebay seems to affect bids on Ebay!
mario

Replies: 6
Views: 3559

PostForum: Support   Posted: Sun Sep 03, 2017 10:42 am   Subject: New Integration with Ebay seems to affect bids on Ebay!
This is not related to Gixen - I would contact eBay customer support.
  Topic: FAILED BIDS LAST NIGHT (HTTP TIMEOUT)
mario

Replies: 1
Views: 2026

PostForum: Support   Posted: Thu Aug 31, 2017 6:47 am   Subject: FAILED BIDS LAST NIGHT (HTTP TIMEOUT)
There was another issue on the main Gixen server that caused many snipes to fail last night between

Wed Aug 30 11:14:27 2017 PDT

and

Thu Aug 31 06:59:15 2017 PDT

I am trying to find out th ...
  Topic: How can I change the ebay username associated with my gixen
mario

Replies: 8
Views: 4270

PostForum: Support   Posted: Mon Aug 28, 2017 7:02 am   Subject: How can I change the ebay username associated with my gixen
Doing what exactly? Resetting your password? Please email me and include details - e.g. your eBay and Gixen usernames.
  Topic: Gixen Desktop Manager
mario

Replies: 9
Views: 5562

PostForum: Support   Posted: Sun Aug 27, 2017 2:49 am   Subject: Gixen Desktop Manager
It will take a few months.
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 5812

PostForum: Support   Posted: Sun Aug 27, 2017 2:48 am   Subject: HTTP TIMEOUT (77)
I honestly don't know - I suggest you call eBay support and ask them. The issue really has nothing to do with sniping, it's a general eBay issue.
  Topic: Failures last night (HTTP TIMEOUT(77))
mario

Replies: 0
Views: 2119

PostForum: Support   Posted: Fri Aug 25, 2017 9:33 am   Subject: Failures last night (HTTP TIMEOUT(77))
There was a major issue on the main Gixen server last night that caused many snipes to fail. One of the network interfaces went down.

The issue started around

Thu Aug 24 22:35:59 2017 PDT

an ...
  Topic: Unable to register ebay address/password with new Gixen
mario

Replies: 3
Views: 2509

PostForum: Support   Posted: Mon Aug 21, 2017 12:34 pm   Subject: Unable to register ebay address/password with new Gixen
"Oops, that's not a match" is an eBay error message when eBay credentials are wrong. You say you are sure you are entering them correctly. Please try to log out of eBay and log back in by ty ...
  Topic: 'Trust & Safety Error'
mario

Replies: 2
Views: 2923

PostForum: Support   Posted: Sun Aug 20, 2017 8:54 pm   Subject: 'Trust & Safety Error'
The error message is cut off because it was too long. The relevant part states:

"It looks like you've been restricted from bidding on auction-style listings or buying fixed-priced items that r ...
  Topic: Current bid amount does not update
mario

Replies: 14
Views: 5996

PostForum: Support   Posted: Sun Aug 20, 2017 8:42 am   Subject: Current bid amount does not update
The solution for this, is really, to release the new Desktop Manager as soon as possible, and I am responsible for it.

In an ideal world, I would have released it at the same time when conversion h ...
  Topic: Password reset mail not working
mario

Replies: 2
Views: 2198

PostForum: Support   Posted: Sun Aug 20, 2017 8:39 am   Subject: Password reset mail not working
Correct, please email me and do that from the email address you used when you registered if possible.
  Topic: \"Auction ended. This auction has ended.\" what d
mario

Replies: 12
Views: 5555

PostForum: Support   Posted: Sun Aug 20, 2017 8:38 am   Subject: \"Auction ended. This auction has ended.\" what d
1 second is just too short. As for being outbid when using 2 seconds, are you outbid or outsniped? If outbid, that bid was already there, and snipe time made no difference at all.

If outsniped, tha ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 5812

PostForum: Support   Posted: Sun Aug 20, 2017 8:22 am   Subject: HTTP TIMEOUT (77)
This was "eBay Trust and Safety Error", in addition it says "Please pay for your unpaid items."
  Topic: Current bid amount does not update
mario

Replies: 14
Views: 5996

PostForum: Support   Posted: Sat Aug 19, 2017 12:59 pm   Subject: Current bid amount does not update
It doesn't - feel free to use it as you wish. I cannot continuously update prices for 30,000 scheduled bids, but a few extra edits is not an issue.
  Topic: auction results say \"OUTBID\" though I did win t
mario

Replies: 2
Views: 1642

PostForum: Support   Posted: Sat Aug 19, 2017 12:57 pm   Subject: auction results say \"OUTBID\" though I did win t
Can you please post here or email me the item id? I would like to see why there is an erroneous status (outbid instead of won).
  Topic: \"Auction ended. This auction has ended.\" what d
mario

Replies: 12
Views: 5555

PostForum: Support   Posted: Sat Aug 19, 2017 12:56 pm   Subject: \"Auction ended. This auction has ended.\" what d
You used bid offset of 1 second both for main and mirror. There is no guarantee when you go this low - options below 3 seconds are provided only because users asked for it, and there is a big warning ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 5812

PostForum: Support   Posted: Sat Aug 19, 2017 12:51 pm   Subject: HTTP TIMEOUT (77)
Correct, this is probably a bug of some kind - your bid was likely submitted, but Gixen received back some unexpected response. Please email me and include the item id.
  Topic: Opt out
mario

Replies: 2
Views: 1838

PostForum: Support   Posted: Sat Aug 19, 2017 12:50 pm   Subject: Opt out
There is almost no information Gixen has that eBay doesn't already. The flow of information is going both ways and there is pretty much no way to use Gixen and keep this activity hidden from eBay. In ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 14
Views: 9883

PostForum: Support   Posted: Thu Aug 17, 2017 6:52 am   Subject: HTTP TIMEOUT (77)
It wasn't a timeout, the message is wrong, and the reason is because response returned by eBay had too much clutter and was too long to enter into the database, and in absence of it another process co ...
  Topic: Changed user name as requested, old and new wont' work
mario

Replies: 3
Views: 2523

PostForum: Support   Posted: Tue Aug 15, 2017 8:07 am   Subject: Changed user name as requested, old and new wont' work
I just looked at your new Gixen account, and everything seems fine to me. Please let me know what exactly is not working.
  Topic: Unknown Error
mario

Replies: 20
Views: 9215

PostForum: Support   Posted: Sun Aug 13, 2017 2:15 pm   Subject: Unknown Error
Roberto,

While the difference is subtle and no consolation, it wasn't Gixen that failed you here, this is some problem on eBay's side. I am also still waiting to hear what it was and if the problem ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 5729

PostForum: Support   Posted: Sun Aug 13, 2017 2:11 pm   Subject: This is gettimg silly
Yes,

Please do if you haven't already - you shouldn't lose a day of your subscription.
  Topic: Problem Placing a Bid
mario

Replies: 7
Views: 4232

PostForum: Support   Posted: Sun Aug 13, 2017 2:10 pm   Subject: Problem Placing a Bid
I have to take a look at this. Gixen has a way of seeing if item was listed with BIN, but so far I've seen no way to see if that BIN is still in place or removed after first bid is placed. Maybe I am ...
  Topic: outbid not true
mario

Replies: 4
Views: 2687

PostForum: Support   Posted: Sun Aug 13, 2017 2:09 pm   Subject: outbid not true
This was indeed won by the mirror.
  Topic: history not picking up snipes from gixen.net
mario

Replies: 4
Views: 2440

PostForum: Support   Posted: Sun Aug 13, 2017 2:06 pm   Subject: history not picking up snipes from gixen.net
My apology. I believe I have fixed the problem now. Some items may be lost from the history, however, and I apologize for this.
  Topic: Unknown Error
mario

Replies: 20
Views: 9215

PostForum: Support   Posted: Wed Aug 09, 2017 11:14 am   Subject: Unknown Error
This is true - and this 6,000 is just at one point in time. For example, since transition was started a few weeks ago, some 28,000 users used Gixen. When there is a real problem that lasts only a few ...
  Topic: 10 Years: Happy Anniversary, Mark!
mario

Replies: 3
Views: 4424

PostForum: Impressions   Posted: Wed Aug 09, 2017 7:08 am   Subject: 10 Years: Happy Anniversary, Mark!
Gixen was launched at the beginning of August of 2006. I started it out of frustration with auctionsniper. My initial idea was to make a sniping tool just for myself, but once I was done I realized I ...
  Topic: Unknown Error
mario

Replies: 20
Views: 9215

PostForum: Support   Posted: Wed Aug 09, 2017 6:43 am   Subject: Unknown Error
This will indeed take a while, someone has to debug this issue. We are probably talking weeks.
  Topic: GIXEN SECURITY AND PRIVACY ISSUES
mario

Replies: 3
Views: 2755

PostForum: Support   Posted: Wed Aug 09, 2017 6:42 am   Subject: GIXEN SECURITY AND PRIVACY ISSUES
You don't access your Gixen account just by typing gixen.net, you have to log in with your credentials. Also, Gixen no longer stores your eBay username and password at all, and it has nothing to do wi ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 5729

PostForum: Support   Posted: Tue Aug 08, 2017 9:57 am   Subject: This is gettimg silly
To re-affirm - number of failed snipes (excluding account issues) has dropped 5-fold at least, and is now approximately at 1 in 1000. The last I looked it was 7 late snipes out of 6,990 sent.

And t ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 5729

PostForum: Support   Posted: Tue Aug 08, 2017 9:52 am   Subject: This is gettimg silly
Please email me - some email services filter out Gixen email.
  Topic: Token has been revoked by the user.
mario

Replies: 4
Views: 2776

PostForum: Support   Posted: Tue Aug 08, 2017 9:51 am   Subject: Token has been revoked by the user.
Log in to the web interface (desktop, not mobile version), click on the Settings page, and there will be an option near top to re-authorize Gixen. Just follow the instructions.
  Topic: Change Password from Settings Page
mario

Replies: 4
Views: 4666

PostForum: Suggestions and Ideas   Posted: Mon Aug 07, 2017 7:14 pm   Subject: Change Password from Settings Page
I will do this when things calm down a bit - still too busy with many support issues, though most are minor and/or explanations only.
  Topic: Autosnipe Firefox Addon 1.3 (Official)
mario

Replies: 12
Views: 21482

PostForum: Announcements   Posted: Mon Aug 07, 2017 7:11 pm   Subject: Autosnipe Firefox Addon 1.3 (Official)
The new platform has a 100% reliable watchlist import - so you can use that instead - just add items to watchlist, and later import them to Gixen. Or you can create custom list "Gixen list" ...
  Topic: Third-party authorization
mario

Replies: 3
Views: 2880

PostForum: Support   Posted: Mon Aug 07, 2017 7:09 pm   Subject: Third-party authorization
Correct - I have no idea what Lithium technologies is.
  Topic: Why gixen will not properly log in and the simple fix
mario

Replies: 2
Views: 1643

PostForum: Support   Posted: Mon Aug 07, 2017 7:08 pm   Subject: Why gixen will not properly log in and the simple fix
Sorry about that, gixen.net has always been a temporary location until transition is over. Now when it is, everything is back at gixen.com.
  Topic: can't log in to Gixen, help please!
mario

Replies: 22
Views: 8895

PostForum: Support   Posted: Mon Aug 07, 2017 7:06 pm   Subject: can't log in to Gixen, help please!
If you don't receive an automated email within 15 minutes of sending it, please email me. Some email providers filter our Gixen emails as spam. If you have a spam folder, check it first.
  Topic: This is gettimg silly
mario

Replies: 11
Views: 5729

PostForum: Support   Posted: Mon Aug 07, 2017 7:05 pm   Subject: This is gettimg silly
I responded to your email - you registered two different Gixen accounts, both linked to the same ebay account. There is no bug here, just make your pick which one you want to use.
  Topic: 2 or 3 seconds bidding offset won't update in my setting
mario

Replies: 19
Views: 9056

PostForum: Support   Posted: Mon Aug 07, 2017 6:46 pm   Subject: 2 or 3 seconds bidding offset won't update in my setting
Great, good to see that avatar after a long time. Welcome back, John.
  Topic: Error 203 for Desktop Manager/ Snipes 4 Gixen.net -exp toke
mario

Replies: 3
Views: 2164

PostForum: Support   Posted: Mon Aug 07, 2017 9:34 am   Subject: Error 203 for Desktop Manager/ Snipes 4 Gixen.net -exp toke
Gixen Desktop Manager is outdated now, please do not use it until I release the next update.

As for expired authorization, please re-authorize your Gixen account from the Gixen settings page (web U ...
  Topic: this site seems to be falling apart, all my snipes have gon
mario

Replies: 9
Views: 3140

PostForum: Support   Posted: Mon Aug 07, 2017 8:02 am   Subject: this site seems to be falling apart, all my snipes have gon
I need your username to see what is going on, can you please let me know or email it to me?
  Topic: Unknown Error
mario

Replies: 20
Views: 9215

PostForum: Support   Posted: Mon Aug 07, 2017 7:32 am   Subject: Unknown Error
This "Unknown error" seems to be an eBay issue. It is being looked at, as I already reported a few that are similar.
  Topic: can't log in to Gixen, help please!
mario

Replies: 22
Views: 8895

PostForum: Support   Posted: Mon Aug 07, 2017 7:30 am   Subject: can't log in to Gixen, help please!
Just to confirm - everything is back on gixen.com now, and gixen.net, in fact, now redirects back to gixen.com. The transition is officially over.
  Topic: Can't add snipes if they end at the same time?
mario

Replies: 3
Views: 1856

PostForum: Support   Posted: Mon Aug 07, 2017 7:25 am   Subject: Can't add snipes if they end at the same time?
This is no longer an issue. I will remove this restriction.
  Topic: this site seems to be falling apart, all my snipes have gon
mario

Replies: 9
Views: 3140

PostForum: Support   Posted: Mon Aug 07, 2017 7:24 am   Subject: this site seems to be falling apart, all my snipes have gon
gixen.net now redirects to gixen.com and all the new code is there. All the accounts with scheduled bids have been either transitioned or such auctions have ended.
  Topic: Im being asked to open a new account! I already have one
mario

Replies: 2
Views: 2057

PostForum: Support   Posted: Mon Aug 07, 2017 7:14 am   Subject: Im being asked to open a new account! I already have one
moonbop,

If you haven't already, please email me and include your usernames.
  Topic: New User - Site wants me to Pay
mario

Replies: 3
Views: 2780

PostForum: Support   Posted: Sun Aug 06, 2017 6:10 am   Subject: New User - Site wants me to Pay
Mirror is optional, your snipes will work without it.

It's simply an additional server that does the same thing as the main one, only it's located elsewhere. If one server (e.g main) goes down, the ...
  Topic: S&H charges not being displayed for all ebay snipes
mario

Replies: 4
Views: 4071

PostForum: Support   Posted: Sat Aug 05, 2017 9:32 pm   Subject: S&H charges not being displayed for all ebay snipes
In fact, it does, or to be more precise, eBay has a way to do it. As of recently things have changed, and now the auction information returned, including shipping, is personalized to the user who requ ...
  Topic: 2 or 3 seconds bidding offset won't update in my setting
mario

Replies: 19
Views: 9056

PostForum: Support   Posted: Sat Aug 05, 2017 9:29 pm   Subject: 2 or 3 seconds bidding offset won't update in my setting
John,

It's great to see you back in the forum and on Gixen in general. Please email me for your forum account.

Mario.
  Topic: Desktop Manager - Could not get info for item
mario

Replies: 8
Views: 3998

PostForum: Support   Posted: Wed Aug 02, 2017 2:48 am   Subject: Desktop Manager - Could not get info for item
Gixen Desktop Manager need a new version. The old one may or may not work with Gixen credentials. If not - please use the web interface until the new version is released.
  Topic: I was charged twice
mario

Replies: 1
Views: 1490

PostForum: Support   Posted: Mon Jul 31, 2017 6:01 am   Subject: I was charged twice
Please email me and include details - I need your username.
  Topic: Password change link not working for me
mario

Replies: 13
Views: 7576

PostForum: Support   Posted: Mon Jul 31, 2017 3:02 am   Subject: Password change link not working for me
Gmail is fine as far as I know, no users with gmail account complained so far. Mark, please email me and let me know what gmail address you used, and I will check the mail logs.
  Topic: Duplicate InvocationID violation.
mario

Replies: 8
Views: 3404

PostForum: Support   Posted: Mon Jul 31, 2017 3:01 am   Subject: Duplicate InvocationID violation.
This means that the bid went through, but Gixen never received response. When Gixen re-tried with the same request ID, it was notified the request already went through.

I need to fix this, so that ...
  Topic: account suddenly not working...
mario

Replies: 8
Views: 3527

PostForum: Support   Posted: Sun Jul 30, 2017 6:23 pm   Subject: account suddenly not working...
JEFFREYJONE89, let me see - what is the item id?
  Topic: Can't sign up for mirror. \"session expired\" ev
mario

Replies: 2
Views: 1596

PostForum: Support   Posted: Sun Jul 30, 2017 5:06 pm   Subject: Can't sign up for mirror. \"session expired\" ev
What happens, what do you see? Any error?
  Topic: After changing password, mirror isn't linked
mario

Replies: 1
Views: 1255

PostForum: Support   Posted: Sun Jul 30, 2017 5:06 pm   Subject: After changing password, mirror isn't linked
Please email me and include your gixen and ebay usernames.
  Topic: Do not Understand why no bid AND status box notation. Pleas
mario

Replies: 7
Views: 3539

PostForum: Support   Posted: Sun Jul 30, 2017 4:49 pm   Subject: Do not Understand why no bid AND status box notation. Pleas
Here is the longer message provided by eBay: "In order to proceed, please provide additional details about yourself. Go to ebay.com/up".
  Topic: Password change link not working for me
mario

Replies: 13
Views: 7576

PostForum: Support   Posted: Sun Jul 30, 2017 4:44 pm   Subject: Password change link not working for me
It is sending emails, only yahoo and AOL are filtering them out. Please email me and include your Gixen and ebay usernames.
  Topic: problem Login in in the new gixen
mario

Replies: 16
Views: 8363

PostForum: Support   Posted: Sun Jul 30, 2017 4:35 pm   Subject: problem Login in in the new gixen
johnho2uk, please email me and include your gixen and ebay username.
  Topic: account suddenly not working...
mario

Replies: 8
Views: 3527

PostForum: Support   Posted: Sat Jul 29, 2017 8:55 pm   Subject: account suddenly not working...
Jeffrey,

Gixen is transitioning away from using ebay usernames and passwords for login. Please register at www.gixen.net/register.php to get a Gixen username and password.
  Topic: Just moved over to the Mirror, gettign errors
mario

Replies: 2
Views: 1439

PostForum: Support   Posted: Sat Jul 29, 2017 11:30 am   Subject: Just moved over to the Mirror, gettign errors
Please register Gixen account at www.gixen.net/register.php

Gixen is moving away from using eBay username and password for authentication, now you must pick Gixen username and password.
  Topic: account suddenly not working...
mario

Replies: 8
Views: 3527

PostForum: Support   Posted: Sat Jul 29, 2017 11:29 am   Subject: account suddenly not working...
Please email me at support@gixen.com. Include details - e.g. error message and ebay username.
  Topic: Signing up didn't work
mario

Replies: 14
Views: 6785

PostForum: Support   Posted: Sat Jul 29, 2017 6:23 am   Subject: Re: Dodgy goings on
I had the same problem, I think a Gixen is finished hacked or just not working anymore no doubt ebay have decided to curtail Gixen's snipe service. I would change your password within ebay just to be ...
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 12133

PostForum: Support   Posted: Sat Jul 29, 2017 6:20 am   Subject: Gixen.net wont allow me to add new snipes
John,

Please email me and include your Gixen and eBay usernames. Also include reference to this forum thread.
  Topic: Gixen says that I was OUTBID but I WON
mario

Replies: 5
Views: 3491

PostForum: Support   Posted: Sat Jul 29, 2017 6:18 am   Subject: Gixen says that I was OUTBID but I WON
Ramona,

Thank you for reporting this - I believe I have fixed this now for all new snipes.
  Topic: Don't understand why i lost this auction
mario

Replies: 5
Views: 2286

PostForum: Support   Posted: Sat Jul 29, 2017 5:59 am   Subject: Don't understand why i lost this auction
edtinari,

My apology - there was a Gixen problem around that time that caused this to happen. The error message is erroneous. My apology again.
  Topic: Changes to gixen reregistering
mario

Replies: 2
Views: 1701

PostForum: Support   Posted: Sat Jul 29, 2017 5:27 am   Subject: Changes to gixen reregistering
Are you logging in your new username at www.gixen.com? Log in at www.gixen.net until these two sites are merged around Aug 5th.
  Topic: error 203
mario

Replies: 9
Views: 3814

PostForum: Support   Posted: Fri Jul 28, 2017 4:50 pm   Subject: error 203
Please email me, and include your ebay username and item id.
  Topic: Odd behavior: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 2
Views: 1670

PostForum: Support   Posted: Fri Jul 28, 2017 4:49 pm   Subject: Odd behavior: AUCTION ENDED EARLY OR SNIPE LATE
There was a temporary issue that cause this that's resolve now. My apology about this.
  Topic: Gixen not working
mario

Replies: 1
Views: 1408

PostForum: Support   Posted: Fri Jul 28, 2017 4:49 pm   Subject: Gixen not working
I need more info than that.
  Topic: New Gixen net some minor fails
mario

Replies: 10
Views: 4288

PostForum: Support   Posted: Fri Jul 28, 2017 4:48 pm   Subject: New Gixen net some minor fails
Sorry about that, it took a bit longer to resolve, but it should be good now.
  Topic: Incorrect Auction Conclusion Messages
mario

Replies: 1
Views: 1223

PostForum: Support   Posted: Fri Jul 28, 2017 4:47 pm   Subject: Incorrect Auction Conclusion Messages
Please email me and include at least one item id.
  Topic: Suspicious Email
mario

Replies: 13
Views: 5669

PostForum: Support   Posted: Fri Jul 28, 2017 4:47 pm   Subject: Suspicious Email
There is a sign up button - only on gixen.net, not gixen.com.
  Topic: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
mario

Replies: 19
Views: 8507

PostForum: Support   Posted: Fri Jul 28, 2017 9:07 am   Subject: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
Here are my thoughts:

1) Price update is at the moment less frequent than it should be, as I had a bug in routine that was doing this. This is being fixed. However note that it will never be instan ...
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 7108

PostForum: Support   Posted: Thu Jul 27, 2017 6:51 pm   Subject: Gixen.net not showing item Thumbnails
OK, found the issue and fixed it, image urls are now updating slowly - it may take several hours until they are all updated.
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 7108

PostForum: Support   Posted: Thu Jul 27, 2017 6:21 pm   Subject: Gixen.net not showing item Thumbnails
I replicated the issue, looking into it.
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 2711

PostForum: Support   Posted: Thu Jul 27, 2017 6:19 pm   Subject: bid under asking price it wasn't
I am telling you what eBay returned to Gixen, black and white. If you think that's not it, so be it, I won't argue with you. But I have no way of resolving the issue.
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 2711

PostForum: Support   Posted: Thu Jul 27, 2017 3:59 pm   Subject: bid under asking price it wasn't
This has nothing to do with Gixen. Restriction is enforced by eBay, and you have to resolve it with them.

See detailed message returned by eBay below.

---
Your account has been temporarily rest ...
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 2711

PostForum: Support   Posted: Thu Jul 27, 2017 3:30 pm   Subject: bid under asking price it wasn't
Your account is limited, apparently due to non-payment of previously won purchases.
  Topic: CSV EXPORT / CSV IMPORT -FAILURE Internal server error
mario

Replies: 2
Views: 1661

PostForum: Support   Posted: Thu Jul 27, 2017 7:51 am   Subject: CSV EXPORT / CSV IMPORT -FAILURE Internal server error
I am working on resolving this, please give me 24 hours.
  Topic: PLEASE HELP FOR EROR 101 . LOG IN GIXEN.COM FIRST
mario

Replies: 6
Views: 2895

PostForum: Support   Posted: Thu Jul 27, 2017 6:41 am   Subject: PLEASE HELP FOR EROR 101 . LOG IN GIXEN.COM FIRST
You mis-typed that error - it tells you to register at GIXEN.NET, not GIXEN.COM.
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 12133

PostForum: Support   Posted: Thu Jul 27, 2017 6:40 am   Subject: Gixen.net wont allow me to add new snipes
equinoxygene,

That link there does not tell you you have to re-authorize, it only gives you an ability to do it if needed.
  Topic: Mirror Service not working on .net
mario

Replies: 4
Views: 2318

PostForum: Support   Posted: Thu Jul 27, 2017 6:38 am   Subject: Mirror Service not working on .net
Transfer form still works, you can use it.
  Topic: Suspicious Email
mario

Replies: 13
Views: 5669

PostForum: Support   Posted: Wed Jul 26, 2017 7:34 pm   Subject: Suspicious Email
Yaz, I am quite sorry I caused this anxiety. I sent one email a while ago, however it seems that many users have not received it. AOL and Hotmail are particularly bad at filtering out emails without o ...
  Topic: Paid member, now Gixen is Ebay linked?
mario

Replies: 3
Views: 2111

PostForum: Support   Posted: Wed Jul 26, 2017 7:33 pm   Subject: Paid member, now Gixen is Ebay linked?
Please email me and include your eBay and Gixen usernames.
  Topic: Unable to link ebay account.
mario

Replies: 1
Views: 1702

PostForum: Support   Posted: Wed Jul 26, 2017 7:32 pm   Subject: Unable to link ebay account.
Please email me and include your Gixen and eBay usernames.
  Topic: Bid Under Asking Price... But it Wasn't?
mario

Replies: 7
Views: 3376

PostForum: Support   Posted: Wed Jul 26, 2017 5:40 pm   Subject: Bid Under Asking Price... But it Wasn't?
My mistake, I looked at the wrong field, buy-it-now price was initially 33.0, not current price. This bid was in fact refused with message "Please enter a price lower than Buy It Now price." ...
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 12133

PostForum: Support   Posted: Wed Jul 26, 2017 4:50 pm   Subject: Gixen.net wont allow me to add new snipes
These may be different issues, please email me and include details and your Gixen and eBay usename(s).
  Topic: Paid member
mario

Replies: 1
Views: 1248

PostForum: Support   Posted: Wed Jul 26, 2017 4:48 pm   Subject: Paid member
Ron,

Please email me and include your Gixen and eBay usernames.
  Topic: Can't add snipes no matter the item
mario

Replies: 3
Views: 2200

PostForum: Support   Posted: Wed Jul 26, 2017 4:48 pm   Subject: Can't add snipes no matter the item
Please repeat the signup procedure from scratch. Do not click on old links, they are expired. If it still doesn't work, please email me.
  Topic: \"Transition\" FAILED. Miserably
mario

Replies: 12
Views: 4268

PostForum: Support   Posted: Wed Jul 26, 2017 4:47 pm   Subject: \"Transition\" FAILED. Miserably
Please email me and include your Gixen and eBay usernames.
  Topic: Bid Under Asking Price... But it Wasn't?
mario

Replies: 7
Views: 3376

PostForum: Support   Posted: Wed Jul 26, 2017 4:45 pm   Subject: Bid Under Asking Price... But it Wasn't?
This was a bid increments issue - please google for "ebay bid increments" and you will understand.
  Topic: I chose the same ebay username and password by mistake
mario

Replies: 2
Views: 2185

PostForum: Support   Posted: Wed Jul 26, 2017 4:43 pm   Subject: I chose the same ebay username and password by mistake
Please email me and I will take a look. Include usernames. Generally, same username is not an issue. I don't recommend same password, in fact I strongly recommend against it, but again I have no way o ...
  Topic: Gixen Emails not working
mario

Replies: 2
Views: 1480

PostForum: Support   Posted: Wed Jul 26, 2017 4:40 pm   Subject: Gixen Emails not working
I restarted the service, you should be getting them now.
  Topic: \"Transition\" FAILED. Miserably
mario

Replies: 12
Views: 4268

PostForum: Support   Posted: Wed Jul 26, 2017 11:11 am   Subject: \"Transition\" FAILED. Miserably
Actually despite the problems, it seems to be a success. Most users do not have an issue any longer, more than 2/3 of scheduled snipes are now on the new system, and the reliability has actually gone ...
  Topic: Autosnipe
mario

Replies: 3
Views: 1981

PostForum: Support   Posted: Wed Jul 26, 2017 8:09 am   Subject: Autosnipe
Note that you can use watchlist import though - this feature is now 100% reliable.
  Topic: The Move Over - Help!
mario

Replies: 6
Views: 2634

PostForum: Support   Posted: Wed Jul 26, 2017 8:08 am   Subject: The Move Over - Help!
Please try again now, I believe this issue is resolved now.
  Topic: Trouble authorizing account
mario

Replies: 13
Views: 4348

PostForum: Support   Posted: Wed Jul 26, 2017 8:07 am   Subject: Trouble authorizing account
It is Smile. Please try registering again now, I believe I found and fixed the issue.
  Topic: The Move Over - Help!
mario

Replies: 6
Views: 2634

PostForum: Support   Posted: Wed Jul 26, 2017 6:46 am   Subject: The Move Over - Help!
Please try again, then email me and include username you tried to register. I turned on some additional logging to see what is happening.
  Topic: Trouble authorizing account
mario

Replies: 13
Views: 4348

PostForum: Support   Posted: Wed Jul 26, 2017 5:53 am   Subject: Trouble authorizing account
I am investigating this. Apparently only some (very few) users are having this problem, it's not a capacity issue. I will post an update as soon as I figure out what is wrong.
  Topic: GIXEN USERNAME / GIXEN PASSWORD
mario

Replies: 10
Views: 4606

PostForum: Support   Posted: Tue Jul 25, 2017 8:44 pm   Subject: GIXEN USERNAME / GIXEN PASSWORD
Bob, yes. You can reset your password at
https://www.gixen.net/forgotpassword.php
  Topic: New System Perfect
mario

Replies: 2
Views: 4259

PostForum: Impressions   Posted: Tue Jul 25, 2017 8:14 pm   Subject: New System Perfect
Great to hear this, this is an obvious benefit of new system. No more captchas.
  Topic: How do I reset Gixen password?
mario

Replies: 2
Views: 4092

PostForum: Suggestions and Ideas   Posted: Tue Jul 25, 2017 8:12 pm   Subject: How do I reset Gixen password?
Go to https://www.gixen.net/forgotpassword.php
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 5654

PostForum: Suggestions and Ideas   Posted: Tue Jul 25, 2017 8:12 pm   Subject: new site (gixen.net) snipes too spread out on page?
skeske, even if I agree with you, I am actually required to display that information. I may make it configurable though in the future, with default to show it.
  Topic: Gixen API E-Mail received?
mario

Replies: 21
Views: 9333

PostForum: Support   Posted: Tue Jul 25, 2017 8:09 pm   Subject: Gixen API E-Mail received?
Ramona,

You're right in a way... and I don't think I necessarily lack communication skills, but I was too busy with programming and sysadmin job. You see, Gixen is still mostly a one-man operation. ...
  Topic: Transition
mario

Replies: 0
Views: 3931

PostForum: Blog   Posted: Tue Jul 25, 2017 8:04 pm   Subject: Transition
Still have a lot of emails to respond to, but want to share some thoughts.

I knew it wouldn't be easy, and it indeed wasn't smooth as I hoped. While majority of users who transitioned their account ...
  Topic: Error - Duplicate key Value - User name already exists
mario

Replies: 10
Views: 3706

PostForum: Support   Posted: Tue Jul 25, 2017 7:23 pm   Subject: Error - Duplicate key Value - User name already exists
Please try again now. If it doesn't work please email me and include your username.
  Topic: email not recived
mario

Replies: 2
Views: 1911

PostForum: Support   Posted: Tue Jul 25, 2017 7:22 pm   Subject: email not recived
Please try again now.
  Topic: Paid member, now Gixen is Ebay linked?
mario

Replies: 3
Views: 2111

PostForum: Support   Posted: Tue Jul 25, 2017 7:22 pm   Subject: Paid member, now Gixen is Ebay linked?
Please try again now. I agree with you, it wasn't as smooth as I hoped. Lessons learned.
  Topic: GIXEN USERNAME / GIXEN PASSWORD
mario

Replies: 10
Views: 4606

PostForum: Support   Posted: Tue Jul 25, 2017 7:21 pm   Subject: GIXEN USERNAME / GIXEN PASSWORD
Bob, yes, you select Gixen username and password and follow instructions.
  Topic: Gixen won't add bid
mario

Replies: 4
Views: 1882

PostForum: Support   Posted: Tue Jul 25, 2017 6:54 pm   Subject: Gixen won't add bid
That listing seems to have been removed.
  Topic: BID UNDER ASKING PRICE despite snipe above bid increment
mario

Replies: 1
Views: 1126

PostForum: Support   Posted: Tue Jul 25, 2017 6:46 pm   Subject: BID UNDER ASKING PRICE despite snipe above bid increment
This snipe failed because eBay refused it as adult listing. Looking at whether there is a workaround for this.
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 7108

PostForum: Support   Posted: Tue Jul 25, 2017 6:44 pm   Subject: Gixen.net not showing item Thumbnails
Fixed. Note that you can toggle this yourself on the settings page.
  Topic: Switched to New API, 12 hrs later Ebay Thinks Fraud
mario

Replies: 1
Views: 1265

PostForum: Support   Posted: Mon Jul 24, 2017 8:11 pm   Subject: Switched to New API, 12 hrs later Ebay Thinks Fraud
Click on the settings page, and near top you will see a link "Re-authorize your eBay account".
  Topic: Suspicious Email
mario

Replies: 13
Views: 5669

PostForum: Support   Posted: Mon Jul 24, 2017 12:51 pm   Subject: Suspicious Email
It's legitimate, I sent that email.

Gixen is moving away from login with eBay credentials - you have to create Gixen username and password.
  Topic: HTTP TIMEOUT(77)
mario

Replies: 3
Views: 1868

PostForum: Support   Posted: Sun Jul 23, 2017 8:06 pm   Subject: HTTP TIMEOUT(77)
This was at least partially my mistake, and I apologize for it.

The main server went down due to hosting facility outage (which is another story, they will be replaced soon), and I was in the midst ...
  Topic: A seller seems to be subverting the process
mario

Replies: 3
Views: 3836

PostForum: Impressions   Posted: Tue Jul 04, 2017 10:00 am   Subject: A seller seems to be subverting the process
This is normal - google for eBay proxy bidding, that's how eBay works.

You do not know the maximum bid of the winning bidder - all you see is the second maximum bid + bid increment. The winning bid ...
  Topic: Ebay.co.uk
mario

Replies: 4
Views: 11321

PostForum: Support   Posted: Sun Jul 02, 2017 6:29 am   Subject: Ebay.co.uk
Julia,

Yes, by default Gixen will switch to whatever site is needed (specifics can be controlled from the settings page, but it's probably best not to change defaults unless you understand what thi ...
  Topic: Gixen API E-Mail received?
mario

Replies: 21
Views: 9333

PostForum: Support   Posted: Thu Jun 29, 2017 6:22 am   Subject: Gixen API E-Mail received?
I deleted the previous messages, as there are reasons why I do not want details I shared in email to users on the public board yet. And yes, I did send that email.

To clarify - this email is sent t ...
  Topic: Gixen mirror down.
mario

Replies: 3
Views: 2079

PostForum: Support   Posted: Tue Jun 27, 2017 4:11 am   Subject: Gixen mirror down.
Please try again now, my apology for this.
  Topic: Bizarre Error Message
mario

Replies: 16
Views: 7052

PostForum: Support   Posted: Tue Jun 27, 2017 4:10 am   Subject: Bizarre Error Message
My apology, the server indeed went down. Please try again, it should be back up again.
  Topic: \"CANCELED - SIGN IN NOT VALID\"
mario

Replies: 7
Views: 3967

PostForum: Support   Posted: Sun Jun 25, 2017 3:30 pm   Subject: \"CANCELED - SIGN IN NOT VALID\"
My apology for this - this happens when eBay inserts captchas, preventing bids from being placed. While I am working on minimizing occurrence of this, this can still happen.

I am working on more pe ...
  Topic: Restart the server
mario

Replies: 1
Views: 1497

PostForum: Support   Posted: Wed Jun 21, 2017 4:59 am   Subject: Restart the server
Sorry for the delay, the issue is fixed now. Please try again now.
  Topic: Cannot log in
mario

Replies: 6
Views: 2766

PostForum: Support   Posted: Wed Jun 21, 2017 4:57 am   Subject: Cannot log in
No, it was a database issue that's resolved now. My apology, please try again now.
  Topic: Bizarre Error Message
mario

Replies: 16
Views: 7052

PostForum: Support   Posted: Wed Jun 21, 2017 4:56 am   Subject: Bizarre Error Message
My apology, all issues are resolved now.
  Topic: RESOLVED: DATABASE ISSUES
mario

Replies: 4
Views: 2290

PostForum: Support   Posted: Wed Jun 21, 2017 4:55 am   Subject: RESOLVED: DATABASE ISSUES
My apology to all users, there was a database issue that prevented many users from logging in.

Please try again now.
  Topic: wrong pictures of items
mario

Replies: 6
Views: 3407

PostForum: Support   Posted: Sat Jun 17, 2017 4:18 am   Subject: wrong pictures of items
David,

When this happens again, please let me know - I want to fix this. It doesn't affect sniping, but it doesn't look right.
  Topic: Seems e-bay shut the door....
mario

Replies: 8
Views: 3900

PostForum: Support   Posted: Sat Jun 17, 2017 4:17 am   Subject: Seems e-bay shut the door....
Blackeye,

You won this auction. Not sure why you think another buyer did. Log in to eBay and check again.
  Topic: What in the world happened?
mario

Replies: 3
Views: 2168

PostForum: Support   Posted: Sat Jun 17, 2017 4:14 am   Subject: What in the world happened?
This is normal - the bid will jump straight to other bidder's maximum + bid increment (if your max bid is higher).
  Topic: Question about bidding
mario

Replies: 2
Views: 2038

PostForum: Support   Posted: Thu Jun 15, 2017 12:05 pm   Subject: Question about bidding
Absolutely, you can use both.
  Topic: Ebay error, transaction blocked
mario

Replies: 1
Views: 1939

PostForum: Support   Posted: Thu Jun 15, 2017 12:05 pm   Subject: Ebay error, transaction blocked
Frank, I honestly do not know why this was blocked. It looks like previous bids with the same seller were successfully submitted. It could have been a temporary problem of some kind with eBay.
  Topic: What in the world happened?
mario

Replies: 3
Views: 2168

PostForum: Support   Posted: Thu Jun 15, 2017 12:01 pm   Subject: What in the world happened?
You did nothing wrong, but it looks the second highest bidder had the same maximum bid.
  Topic: Cannot log in
mario

Replies: 18
Views: 11575

PostForum: Support   Posted: Thu Jun 15, 2017 12:00 pm   Subject: Cannot log in
It could be related to %, please email me and include your username.
  Topic: Security certificates out of date
mario

Replies: 5
Views: 2545

PostForum: Support   Posted: Sun Jun 04, 2017 9:39 am   Subject: Security certificates out of date
My apology, I did not react on time to renew ssl certificate.

Everything should be back to normal now.
  Topic: Your links to Paypal are not working to renew mirror
mario

Replies: 5
Views: 3853

PostForum: Support   Posted: Sat Jun 03, 2017 6:18 am   Subject: Your links to Paypal are not working to renew mirror
This is probably a temporary paypal issue, especially if it simply times out - please try again later.
  Topic: can't login
mario

Replies: 31
Views: 15360

PostForum: Support   Posted: Sat Jun 03, 2017 6:17 am   Subject: can't login
Change your eBay password anyway and you should be able to log in to Gixen.
  Topic: Your links to Paypal are not working to renew mirror
mario

Replies: 5
Views: 3853

PostForum: Support   Posted: Sun May 28, 2017 12:30 pm   Subject: Your links to Paypal are not working to renew mirror
Even more importantly - where is the link located that you click onto, which page?
  Topic: wrong pictures of items
mario

Replies: 6
Views: 3407

PostForum: Support   Posted: Sun May 21, 2017 6:32 am   Subject: wrong pictures of items
Can you please let me know when this happens again? These two auctions have ended in the meantime, and I get the correct photo now.
  Topic: entire list GONE since paying for subscription
mario

Replies: 6
Views: 3296

PostForum: Support   Posted: Sun May 21, 2017 6:29 am   Subject: entire list GONE since paying for subscription
From what I can see you changed your ebay password. I responded to your email and provided the list of snipes scheduled under the old password.
  Topic: incorrect password message
mario

Replies: 12
Views: 4931

PostForum: Support   Posted: Sun May 07, 2017 5:19 pm   Subject: incorrect password message
No, but sometimes the problem is resolved anyway by changing it.

eBay likes frequent password changes, it reduces perceived danger of fraudulent bids and then captcha images that block sniping serv ...
  Topic: Gixen rendered useless
mario

Replies: 3
Views: 2127

PostForum: Support   Posted: Wed May 03, 2017 6:35 pm   Subject: Gixen rendered useless
Sorry about that, I did not ignore it on purpose, only this time it took me much longer to respond.

This error typically means eBay wants something from you, and inserts another login screen when G ...
  Topic: Australia DST ended Sunday
mario

Replies: 6
Views: 3176

PostForum: Support   Posted: Fri Apr 07, 2017 2:32 am   Subject: Australia DST ended Sunday
Can you please let me know at least one item id? There are no DST issues on Gixen for a long time - if there is one I would like to know about it.
  Topic: UNKNOWN ERROR (1).
mario

Replies: 3
Views: 1890

PostForum: Support   Posted: Fri Apr 07, 2017 2:31 am   Subject: UNKNOWN ERROR (1).
My apology, there was a network issue around that time that caused this. It lasted for about an hour.
  Topic: I bid higher than asking price and lost!
mario

Replies: 8
Views: 4641

PostForum: Support   Posted: Fri Apr 07, 2017 2:31 am   Subject: I bid higher than asking price and lost!
My apology, it looks like there was a connectivity problem in the Gixen main facility around that time. I am looking into why mirror did not work you. Please email me.
  Topic: Error log not found?
mario

Replies: 2
Views: 1876

PostForum: Support   Posted: Fri Apr 07, 2017 2:28 am   Subject: Error log not found?
My apology, it looks like a network problem happened in the facility where Gixen main is hosted around that time, and lasted for about an hour.
  Topic: Incorrect Gixen title caused purchase/cancel/refund
mario

Replies: 1
Views: 1638

PostForum: Support   Posted: Fri Mar 31, 2017 2:37 pm   Subject: Incorrect Gixen title caused purchase/cancel/refund
Sorry about this, this is unfortunate. However, you should look at the ebay listing - e.g. Gixen does not display item description and you would not purchase something without looking at it. And certa ...
  Topic: something is fishy - help?
mario

Replies: 2
Views: 2412

PostForum: Support   Posted: Fri Mar 31, 2017 2:35 pm   Subject: something is fishy - help?
eBay inserted captcha, preventing bid from being placed. I recommend that you change your ebay password and select a very strong one. This problem usually goes away after that.
  Topic: Cannot login after changing Ebay username
mario

Replies: 4
Views: 2966

PostForum: Support   Posted: Fri Mar 31, 2017 2:28 pm   Subject: Cannot login after changing Ebay username
Sorry if I missed your email. Can you please try to change your ebay password yet again? Please pick a very strong one.
  Topic: Password is not a match, but password is correct
mario

Replies: 4
Views: 2666

PostForum: Support   Posted: Mon Mar 27, 2017 3:00 am   Subject: Password is not a match, but password is correct
Please don't use browser-memorized passwords. Type it in.
  Topic: Proxy is shown!
mario

Replies: 1
Views: 1540

PostForum: Support   Posted: Mon Mar 27, 2017 2:59 am   Subject: Proxy is shown!
Proxy server is no longer in use, it's ineffective as of recently.

My advice is to change your ebay password. This resolves the issue in most cases.
  Topic: Verification code required by eBay, could not log in
mario

Replies: 23
Views: 12587

PostForum: Support   Posted: Mon Mar 27, 2017 1:40 am   Subject: Verification code required by eBay, could not log in
My apology if I haven't responded. Please do not use socks proxy, this does not help any longer, and I have, in fact, shut it down.

I recommend that you change your ebay password and then try again ...
  Topic: Ads seen in logged in area even with mirror subscription
mario

Replies: 2
Views: 1704

PostForum: Support   Posted: Thu Mar 23, 2017 5:46 am   Subject: Ads seen in logged in area even with mirror subscription
No, if this happens it's not intentional. There were some changes made, but I never intended to show ads to mirror subscribers.

I'll take a look at it, but please give me a few days, not sure how c ...
  Topic: Mirror service fail
mario

Replies: 2
Views: 2211

PostForum: Support   Posted: Fri Mar 17, 2017 3:44 pm   Subject: Mirror service fail
It's inconclusive - below is what ebay returned. Not sure why.

Place Bid
error
Transaction Blocked

Cannot bid on this kind of item.
  Topic: Unable to login Gixen : Requested a paypal chargeback?
mario

Replies: 2
Views: 2200

PostForum: Support   Posted: Tue Mar 14, 2017 7:02 am   Subject: Unable to login Gixen : Requested a paypal chargeback?
I responded to your email back in September of 2015, it seems that you forgot.

Instead of asking for a refund for your mirror subscription payment, you requested a chargeback from your card issuer. ...
  Topic: weird error message from Gixen
mario

Replies: 2
Views: 2048

PostForum: Support   Posted: Tue Mar 14, 2017 2:06 am   Subject: weird error message from Gixen
I don't see this item number on eBay. In fact, I don't remember ever seeing ebay item number that begins with 0. (1,2) is some debug information that's useful to me, it does not signify anything.
  Topic: Problem with bid
mario

Replies: 2
Views: 2150

PostForum: Support   Posted: Tue Mar 14, 2017 2:04 am   Subject: Problem with bid
If the bid is already higher than your maximum bid at the auction end time Gixen will not be able to place your bid because ebay will not accept it. This is normal.
  Topic: Listing end time changed or Mirror service fail?
mario

Replies: 1
Views: 1447

PostForum: Support   Posted: Sun Mar 12, 2017 10:32 pm   Subject: Listing end time changed or Mirror service fail?
It looks like this item had a buy-it-now option, and that it was used by someone 14 minutes before auction end.
  Topic: Why Did I lose this auction?
mario

Replies: 1
Views: 1736

PostForum: Support   Posted: Sun Mar 12, 2017 10:30 pm   Subject: Why Did I lose this auction?
If you see bid history, you will see that this item had retracted bids. You should contact the seller and ask him to re-list. He has every right to do that.
  Topic: Sign in information not valid
mario

Replies: 13
Views: 6584

PostForum: Support   Posted: Tue Mar 07, 2017 6:37 am   Subject: Sign in information not valid
Bob,

Have you emailed me? If I overlooked your email sorry about that, but I don't remember seeing it.
  Topic: Cannot Log In - Error Wrong Country
mario

Replies: 2
Views: 2360

PostForum: Support   Posted: Sun Mar 05, 2017 12:12 pm   Subject: Cannot Log In - Error Wrong Country
You probably got this message when trying to log in using Gixen Desktop Manager?

Log in to the web interface first, and you can use GDM after that and will not have that problem.
  Topic: Can't login to Gixen
mario

Replies: 13
Views: 6873

PostForum: Support   Posted: Sun Mar 05, 2017 12:11 pm   Subject: Can't login to Gixen
There has been a slight change - home page is now by default redirected to the SSL one. Previously it has been plain http, even though the login has always been sent over SSL.

This is a consequence ...
  Topic: Sign in information not valid
mario

Replies: 13
Views: 6584

PostForum: Support   Posted: Mon Feb 27, 2017 9:37 am   Subject: Sign in information not valid
This problem occasionally happens when eBay inserts captchas, thus preventing Gixen from logging in on your behalf. In a way, it's a login equivalent of snipes that fail with "verification reques ...
  Topic: can't login
mario

Replies: 31
Views: 15360

PostForum: Support   Posted: Sun Feb 26, 2017 12:29 am   Subject: can't login
Please wait an hour, then try again. Use a desktop browser if possible. If that doesn't work, please email me and include your username.
  Topic: importing my watch list
mario

Replies: 2
Views: 1854

PostForum: Support   Posted: Thu Feb 23, 2017 9:39 am   Subject: importing my watch list
Brian, this functionality may work intermittently forever now, as it's frequently blocked by captchas. Just enter item ids manually if import doesn't work.
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Wed Feb 15, 2017 9:27 am   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
murraymatzner, this issue is resolved now, both servers work fine now.

When I said it's better to have mirror, I meant "to have mirror subscription". Even when mirror server has an issue, ...
  Topic: All mirror bids \"CANCELED - VERIFICATION CODE REQUIRE
mario

Replies: 2
Views: 2811

PostForum: Support   Posted: Wed Feb 15, 2017 5:56 am   Subject: All mirror bids \"CANCELED - VERIFICATION CODE REQUIRE
There is indeed a problem with mirror at the moment - bids for most users are blocked with captchas. I am looking into it.
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Tue Feb 14, 2017 11:43 pm   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
These issues (captchas) are usually temporary and limited to (Gixen outbound IP, username) combination. So having mirror actually helps with this.
  Topic: Images missing in Scheduled Bids tab page
mario

Replies: 7
Views: 3773

PostForum: Support   Posted: Tue Feb 14, 2017 11:42 pm   Subject: Images missing in Scheduled Bids tab page
I will check this - in the meantime note that, whatever the cause of the problem is - Gixen or your browser, you can disable thumbnails on the Gixen settings page. Snipe list will not look as nice, bu ...
  Topic: Question on auction bid: is it totally free? I a confused
mario

Replies: 1
Views: 1507

PostForum: Support   Posted: Thu Feb 09, 2017 7:34 am   Subject: Question on auction bid: is it totally free? I a confused
Yes, it's really free, no catch. Only Gixen Mirror service is $6/year, and it provides additional reliability by sending your snipes from additional server located elsewhere than the main server, plus ...
  Topic: Account suspended
mario

Replies: 7
Views: 3666

PostForum: Support   Posted: Sun Feb 05, 2017 3:42 pm   Subject: Account suspended
All suspensions expire after only an hour.

Unfortunately correct login can occasionally be rejected if ebay inserts captcha. When that happens please use a desktop browser and try after an hour. Af ...
  Topic: Well, that didn't work very well
mario

Replies: 1
Views: 1716

PostForum: Support   Posted: Sun Feb 05, 2017 3:41 pm   Subject: Well, that didn't work very well
The message was "ebay error: page not responding". Unfortunately this happens, and usually it's because of something timing out on ebay's side.
  Topic: Status says 'Bid Under Asking Price', but this is not tru
mario

Replies: 4
Views: 2705

PostForum: Support   Posted: Thu Feb 02, 2017 7:04 am   Subject: Status says 'Bid Under Asking Price', but this is not tru
This auction had a retracted bid of $320 that prevented your bid from being placed.

You should contact the seller and ask him to re-list - he has every right to do so.
  Topic: No bidss went. twice in 2 weeks
mario

Replies: 1
Views: 1853

PostForum: Support   Posted: Thu Jan 26, 2017 3:34 pm   Subject: No bidss went. twice in 2 weeks
Can you please provide or email details?
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Thu Jan 26, 2017 3:34 pm   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
avi29, this was no caused by you. Please try again, no need to set a proxy.
  Topic: bid missed because eBay required verification
mario

Replies: 6
Views: 3877

PostForum: Support   Posted: Tue Jan 24, 2017 4:10 am   Subject: bid missed because eBay required verification
topqualityx,

eBay's algorithms and criteria that determine when captchas are inserted are almost certainly very complicated - I cannot say that I figured it out completely. I have a pretty good sen ...
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Tue Jan 24, 2017 3:52 am   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
This is back to normal again. I still see an occasional captcha, but they are rare overall.

I do not know why this happens, only ebay does. When it does happen I can usually "fix" it by ...
  Topic: small bug: wrong image fetched
mario

Replies: 2
Views: 2060

PostForum: Support   Posted: Sat Jan 14, 2017 4:43 pm   Subject: small bug: wrong image fetched
I'll see that I correct this.
  Topic: Verification code required by eBay
mario

Replies: 12
Views: 6745

PostForum: Support   Posted: Sat Jan 14, 2017 4:40 pm   Subject: Verification code required by eBay
To confirm - Gixen was never hacked. While I believe you had no bad intent, it's quite damaging to any site's reputation to say it was hacked. Attacked - yes, hacked - never.

Note that there was a ...
  Topic: accoubnt suspended
mario

Replies: 1
Views: 1757

PostForum: Support   Posted: Tue Dec 27, 2016 1:32 am   Subject: accoubnt suspended
Please wait an hour since suspension, then log in to the web interface first. You can use Gixen Desktop Manager after that.
  Topic: only on gixen main chicago - VERIFICATION CODE REQUIRED
mario

Replies: 4
Views: 3343

PostForum: Support   Posted: Mon Dec 19, 2016 6:53 am   Subject: only on gixen main chicago - VERIFICATION CODE REQUIRED
You should not use proxy any longer, I should probably turn it off. It's not harmful, but it doesn't help either.

When captchas happen now, this is now rarely an account issue. There was a flood of ...
  Topic: MYSTERIOUS SNIPES APPEARING ON MY ACCOUNT
mario

Replies: 6
Views: 3973

PostForum: Support   Posted: Mon Dec 19, 2016 6:50 am   Subject: MYSTERIOUS SNIPES APPEARING ON MY ACCOUNT
Please email me with details - I would like to investigate this. I don't recall this ever happening before.
  Topic: Gixen outage today (\"EBAY ERROR: LOGIN TIMEOUT (1)\&q
mario

Replies: 3
Views: 3269

PostForum: Support   Posted: Sun Dec 18, 2016 1:14 am   Subject: Gixen outage today (\"EBAY ERROR: LOGIN TIMEOUT (1)\&q
I haven't seen any timeouts for your accounts on mirror during this time period. I saw one timeout in the past (you have many snipes), but for that one main functioned correctly and placed a bid.

L ...
  Topic: Clock on Mirror may be wrong
mario

Replies: 1
Views: 2133

PostForum: Support   Posted: Sat Dec 17, 2016 1:32 pm   Subject: Clock on Mirror may be wrong
The time is good, this likely means that snipe from mirror was late. It happens, and also vice-versa, this is why it's good to have mirror.
  Topic: Gixen outage today (\"EBAY ERROR: LOGIN TIMEOUT (1)\&q
mario

Replies: 3
Views: 3269

PostForum: Support   Posted: Sat Dec 17, 2016 7:00 am   Subject: Gixen outage today (\"EBAY ERROR: LOGIN TIMEOUT (1)\&q
Gixen main server experienced outage last night between

Fri Dec 16 18:17:02 2016 PST

and

Sat Dec 17 04:52:15 2016 PST

Unfortunately it took both me too much time to notice the issue and su ...
  Topic: Do we receive a reminder about renewing the mirror service?
mario

Replies: 2
Views: 2421

PostForum: Support   Posted: Wed Dec 07, 2016 6:35 am   Subject: Do we receive a reminder about renewing the mirror service?
Rickajho,

Yes, a reminder is sent. Note that there is also a "Gixen Mirror - Chunks" subscription. For the same price you can purchase 6 chunks of 15 days that do not expire until activat ...
  Topic: Only a portion of my watch list downloads?
mario

Replies: 7
Views: 4502

PostForum: Support   Posted: Wed Dec 07, 2016 6:33 am   Subject: Only a portion of my watch list downloads?
microshnik,

Thank you, I will look into this. If all are visible when you set to show 75, I should be able to do that programatically.

Note that only non-completed, non-fixed-price listings can ...
  Topic: I won, but GIXEN says the bid was under the asking price
mario

Replies: 10
Views: 5581

PostForum: Support   Posted: Mon Nov 21, 2016 7:31 am   Subject: I won, but GIXEN says the bid was under the asking price
I looked at this, and the first one has status "bid under asking price", not won. Was it won by manual bid, or some other service? Gixen will recognize status as won only if it wins it itsel ...
  Topic: Display bug -- double quotes shown as \"& 034\&quo
mario

Replies: 2
Views: 2375

PostForum: Support   Posted: Sun Nov 20, 2016 12:51 am   Subject: Display bug -- double quotes shown as \"& 034\&quo
I am aware of this issue, it was never on top of my list to fix, however. I will see that I revisit this soon.
  Topic: Bug: \"Scheduled bids\" count lag
mario

Replies: 5
Views: 4614

PostForum: Support   Posted: Sun Nov 20, 2016 12:42 am   Subject: Bug: \"Scheduled bids\" count lag
Apparently I completely forgot about this one. 7 years is far too long not to fix an issue, even if minor.
  Topic: Gixen bidding too early?
mario

Replies: 4
Views: 2886

PostForum: Support   Posted: Sun Nov 20, 2016 12:39 am   Subject: Gixen bidding too early?
In 10 years I have never seen 50-second early snipe being submitted by Gixen. Early on, there were a few that happened an hour early until daylight savings issue was properly resolved. But 50 second - ...
  Topic: I won, but GIXEN says the bid was under the asking price
mario

Replies: 10
Views: 5581

PostForum: Support   Posted: Mon Nov 14, 2016 8:45 am   Subject: I won, but GIXEN says the bid was under the asking price
Bossman, what is the item id? Let me check if something is out of order.
  Topic: Gixen bidding issues
mario

Replies: 2
Views: 2910

PostForum: Support   Posted: Wed Nov 09, 2016 10:32 am   Subject: Gixen bidding issues
I am looking into this, and what caused it this time. Please give me some time to see what happened.
  Topic: photos don't match listings and snipes didn't go through
mario

Replies: 1
Views: 2092

PostForum: Support   Posted: Sun Nov 06, 2016 3:34 am   Subject: photos don't match listings and snipes didn't go through
Have you changed your ebay login at all?
  Topic: image doens't match item
mario

Replies: 21
Views: 9586

PostForum: Support   Posted: Sun Nov 06, 2016 3:27 am   Subject: image doens't match item
This is fixed now. You may have to edit your snipes in order for the correct image to show up. Again, this does not affect sniping.
  Topic: image doens't match item
mario

Replies: 21
Views: 9586

PostForum: Support   Posted: Sun Nov 06, 2016 2:51 am   Subject: image doens't match item
I am looking at this. Note that this does not affect sniping at all, it's a convenience thing.
  Topic: Another \"EBAY ERROR: LOGIN TIMEOUT (1)\" problem
mario

Replies: 2
Views: 2456

PostForum: Support   Posted: Sat Nov 05, 2016 7:58 am   Subject: Another \"EBAY ERROR: LOGIN TIMEOUT (1)\" problem
Ric,

This is essentially the same problem. I suspect there was a temporary issue on eBay side that caused this. My apology, this is rare.
  Topic: Why didnt snipe work
mario

Replies: 1
Views: 2437

PostForum: Support   Posted: Sat Nov 05, 2016 7:56 am   Subject: Why didnt snipe work
eBay is asking for your credit card in order to verify your eBay account. They do this for anti-fraud purposes, not to charge you for anything.
  Topic: bid value
mario

Replies: 1
Views: 1978

PostForum: Support   Posted: Tue Nov 01, 2016 5:41 am   Subject: bid value
Please do not enter the currency - only the amount, e.g. 50 or 12.34

Currency is always currency of the listing, whatever it is.
  Topic: why didn't my bid go through?
mario

Replies: 9
Views: 5654

PostForum: Support   Posted: Sat Oct 29, 2016 2:17 am   Subject: why didn't my bid go through?
I am site admin, I can see that.
  Topic: why didn't my bid go through?
mario

Replies: 9
Views: 5654

PostForum: Support   Posted: Fri Oct 28, 2016 7:24 pm   Subject: why didn't my bid go through?
Have you changed your ebay password after scheduling this snipe? It looks like your login was invalid.

In addition, you used your email address instead of ebay username to login. While this is allo ...
  Topic: EBAY ERROR: LOGIN TIMEOUT (1)
mario

Replies: 14
Views: 7262

PostForum: Support   Posted: Fri Oct 21, 2016 5:18 am   Subject: EBAY ERROR: LOGIN TIMEOUT (1)
I responded to this in the other email thread. It seems that there was an ebay outage that lasted around half an hour or so. All requests were timing out during that time, both from main and mirror.
  Topic: EBAY ERROR: LOGIN TIMEOUT (1), gixen.com inaccessible
mario

Replies: 9
Views: 6687

PostForum: Support   Posted: Fri Oct 21, 2016 5:17 am   Subject: EBAY ERROR: LOGIN TIMEOUT (1), gixen.com inaccessible
I just looked at this, and it seems like eBay had an outage of a sort that lasted half an hour or so. All requests were timing out, both on main and mirror. I am guessing that manual login was also no ...
  Topic: UNKNOWN ERROR (3) No snipe issued
mario

Replies: 18
Views: 8752

PostForum: Support   Posted: Mon Oct 17, 2016 10:34 am   Subject: UNKNOWN ERROR (3) No snipe issued
Bob,

There was an issue a few days ago that allowed users to log in with incorrect credentials. Snipes scheduled under the correct credentials would not be visible, but snipes scheduled under the i ...
  Topic: not bidding
mario

Replies: 6
Views: 3731

PostForum: Support   Posted: Thu Oct 13, 2016 1:13 am   Subject: not bidding
Let me explain how things work. In order to avoid too many login requests sent to eBay, Gixen saves hash of the last successful password and checks future logins against it.

If you change your ebay ...
  Topic: Mirror service for multiple account
mario

Replies: 1
Views: 1754

PostForum: Support   Posted: Thu Oct 13, 2016 1:06 am   Subject: Mirror service for multiple account
Subscription is per-account, but if you don't use these accounts at the same time you can transfer your mirror subscription between them as many times as needed (Gixen settings page, web UI).
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Tue Oct 11, 2016 5:51 am   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
There was a problem with captchas (verification codes) in the past few days, but it seems to be resolved now. My apology for that.

As for the proxy, this is no longer required, please turn it off.
  Topic: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
mario

Replies: 61
Views: 34736

PostForum: Support   Posted: Tue Oct 11, 2016 4:05 am   Subject: CANCELED - VERIFICATION CODE REQUIRED BY EBAY - Issues
My apology, there was an issue that seems to be resolved now. Please try again now.
  Topic: eBay was throwing capchas for every page b/c of Gixen
mario

Replies: 7
Views: 4187

PostForum: Support   Posted: Tue Oct 11, 2016 4:05 am   Subject: eBay was throwing capchas for every page b/c of Gixen
My apology, there was an issue that seems to be resolved now. Can you please try again, you shouldn't have this problem again.
  Topic: BID UNDER ASKING PRICE
mario

Replies: 1
Views: 1647

PostForum: Support   Posted: Wed Sep 28, 2016 6:06 am   Subject: BID UNDER ASKING PRICE
From what I see, you won this item, and your bid was submitted 18 seconds before auction end. Have you placed this bid manually?

Note that Gixen will not recognize you won the auction unless it win ...
  Topic: initial approvals to bid and Gixen
mario

Replies: 4
Views: 2672

PostForum: Support   Posted: Mon Sep 26, 2016 2:05 am   Subject: initial approvals to bid and Gixen
This is a live auction on which users are able to bid through eBay. There is no end time, as this is a live auction. Gixen can't bid on these, it's a totally different thing than a regular ebay auctio ...
  Topic: Said Ended before auction ended
mario

Replies: 5
Views: 3103

PostForum: Support   Posted: Wed Sep 14, 2016 12:40 am   Subject: Said Ended before auction ended
Found the issue, this is being fixed now. All listings should show correct end time on mirror within 2-3 hours.
  Topic: Gixen reports bid under asking price, BUT it wasn't?
mario

Replies: 7
Views: 4166

PostForum: Support   Posted: Tue Sep 13, 2016 12:05 pm   Subject: Gixen reports bid under asking price, BUT it wasn't?
Joruus20,

Have you placed a bid manually, or used another sniping service in addition to Gixen? Gixen will recognize listing as won only if it wins it itself.
  Topic: WHAT THE HECK HAPPENED HERE-WAS SUPPOSED TO HAVE WON THIS!!
mario

Replies: 2
Views: 2138

PostForum: Support   Posted: Sun Sep 11, 2016 12:33 pm   Subject: WHAT THE HECK HAPPENED HERE-WAS SUPPOSED TO HAVE WON THIS!!
A network error happened for your snipe. This is rare, in the past months as rare as 1 in 500 snipes or less, but it does happen.
  Topic: Group bids cancelled afer one win
mario

Replies: 15
Views: 5655

PostForum: Support   Posted: Sun Sep 11, 2016 12:28 pm   Subject: Group bids cancelled afer one win
Can you please let me know what your ebay username is? I want to see what exactly happened here, whether it's a bug on Gixen's side or something else. You can email me if you don't want it posted in t ...
  Topic: Gixen reports bid under asking price, BUT it wasn't?
mario

Replies: 7
Views: 4166

PostForum: Support   Posted: Fri Sep 09, 2016 4:13 am   Subject: Gixen reports bid under asking price, BUT it wasn't?
Mick,

My apology for this. I found that one recent change by ebay broke the parsing and resulted in a page being mis-recognized as "low bid". I fixed this now.

I hope you can find a si ...
  Topic: mirror payment
mario

Replies: 1
Views: 1593

PostForum: Support   Posted: Thu Sep 08, 2016 5:44 am   Subject: mirror payment
Please email me and include details (username, email address) and I will look into it immediately. Thank you for subscribing.
  Topic: Unable to access my UK E-Bay pages, Gixen proxy socks issue
mario

Replies: 4
Views: 3287

PostForum: Support   Posted: Thu Sep 08, 2016 3:20 am   Subject: Unable to access my UK E-Bay pages, Gixen proxy socks issue
Gixen socks proxy is no longer needed (except in very rare cases), you can safely turn it off and the problem will be gone.
 
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