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  Topic: can not login due to characters in username and password
mario

Replies: 1
Views: 56

PostForum: Support   Posted: Fri Jul 12, 2019 2:02 pm   Subject: can not login due to characters in username and password
Rory, Gixen accepts only alphanumeric characters for both username and password. This is not related to eBay login, for eBay login you can use whatever eBay allows.
  Topic: Simultaneous multiple auction question
mario

Replies: 2
Views: 83

PostForum: Support   Posted: Wed Jul 10, 2019 5:36 pm   Subject: Simultaneous multiple auction question
Yes, Gixen can place hundreds of snipes at the same moment, no issue with that.
  Topic: Conclusions: eBay Connect 2019
mario

Replies: 3
Views: 555

PostForum: Announcements   Posted: Mon Jul 01, 2019 8:24 am   Subject: Conclusions: eBay Connect 2019
Last week (June 25-26) eBay connect 2019 was held in San Jose, and I was there to listen to what is new and ask questions. eBay was a fantastic host. I wish all users had the opportunity to interact w ...
  Topic: failed auction bid, any feedback on why ?
mario

Replies: 2
Views: 245

PostForum: Support   Posted: Sat Jun 29, 2019 6:11 am   Subject: failed auction bid, any feedback on why ?
Sorry for the late response. This auction closed at 608.19, and your maximum bid was 600.00.
  Topic: eBay Password Passed in Chrome Plugin URL - Security Risk
mario

Replies: 7
Views: 424

PostForum: Support   Posted: Sat Jun 29, 2019 5:51 am   Subject: eBay Password Passed in Chrome Plugin URL - Security Risk
When it comes to the transmission of the network request itself, it makes no difference whether GET or POST is used.

As for the web server logs - Gixen rotates them, but if the server itself is eve ...
  Topic: Unable to Re-Authorize Gixen on Ebay Account
mario

Replies: 1
Views: 264

PostForum: Support   Posted: Mon Jun 17, 2019 3:19 pm   Subject: Unable to Re-Authorize Gixen on Ebay Account
Can you take a screenshot and email it to me? Paypal has nothing to do with renewing eBay authorization.
  Topic: Duplicate Emails
mario

Replies: 1
Views: 199

PostForum: Support   Posted: Mon Jun 17, 2019 4:06 am   Subject: Duplicate Emails
Still not sure why this happens - a few users complain, but I am unable to replicate the issue with my own account. I'll take a look at it again in the next few days. My apology about this.
  Topic: Bid not placed
mario

Replies: 13
Views: 756

PostForum: Support   Posted: Mon Jun 17, 2019 4:03 am   Subject: Bid not placed
Here is what eBay returned:

"To help protect your account, eBay has put a temporary block on your site activity at this time. In order to maintain a safe trading environment, limits are occasi ...
  Topic: Fix insecure HTTP URLs (and replace them with HTTPs URLs)
mario

Replies: 8
Views: 652

PostForum: Suggestions and Ideas   Posted: Wed Jun 12, 2019 6:25 am   Subject: Fix insecure HTTP URLs (and replace them with HTTPs URLs)
Can you please email me exact links? Some of them may be intentional for various reasons.
  Topic: Bid not placed
mario

Replies: 13
Views: 756

PostForum: Support   Posted: Wed Jun 12, 2019 6:14 am   Subject: Bid not placed
I just looked, and main server received a network error, while mirror server received back from eBay "internal application error" with eBay error code 10007. I have no idea what it means, on ...
  Topic: bid in a few HOURS....am I all good???
mario

Replies: 3
Views: 379

PostForum: Support   Posted: Tue Jun 11, 2019 11:43 pm   Subject: bid in a few HOURS....am I all good???
gdotts, Gixen gets 100-200 new users every day. It's just not feasible to do manual verification for every user. If you were able to add your item to Gixen, you practically verified that your bid will ...
  Topic: Contingency group timing
mario

Replies: 1
Views: 227

PostForum: Support   Posted: Tue Jun 11, 2019 11:39 pm   Subject: Contingency group timing
It will execute - please do not group items ending less than 2 minutes apart.
  Topic: Ebay authorisation expired
mario

Replies: 3
Views: 394

PostForum: Support   Posted: Sun Jun 02, 2019 6:50 am   Subject: Ebay authorisation expired
skarab, you can transfer it if you don't use that account - use https://www.gixen.com/transfersubscription.php
  Topic: bought subscription but won't let me use Gixen
mario

Replies: 4
Views: 395

PostForum: Support   Posted: Sun Jun 02, 2019 6:49 am   Subject: bought subscription but won't let me use Gixen
Barnabee, please email me and include your ebay username and Gixen username. I will issue refunds for extra payments, however not sure why you are unable to use your account regardless of mirror subsc ...
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Thu May 30, 2019 10:16 am   Subject: eBay Connect
Steve, I do remember you!

I made a note, I will ask this question. I did not know this - so what you are saying is that you can't edit a listing through eBay.com that was created by using eBay's AP ...
  Topic: Let people know about bidding problems prior to
mario

Replies: 5
Views: 1522

PostForum: Suggestions and Ideas   Posted: Thu May 30, 2019 8:03 am   Subject: Let people know about bidding problems prior to
I wish there was a way to do this... and in fact I will ask eBay at the coming ebay developer conference - an ability to see ahead of time if anything will block the bid would be very useful.
  Topic: bought subscription but won't let me use Gixen
mario

Replies: 4
Views: 395

PostForum: Support   Posted: Thu May 30, 2019 6:37 am   Subject: bought subscription but won't let me use Gixen
What do you see? If eBay authorization issue, you can renew it from the Gixen settings page. You have to do this, I can't - ebay requires it every 18 months. Please email me if you can't find the opti ...
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:27 am   Subject: Re: eBay Connect

Why does eBay almost always remove a negative feedback left for a seller by a buyer?

Good point - I'll check the rules about that.
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:27 am   Subject: Re: eBay Connect: Guaranteed Shipping
eBay allows sellers to create a label and consider it shipped, and then the shipper actually takes it to the USPS several days later, and counts it in the guaranteed ship by X days.

Not sure I und ...
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:21 am   Subject: eBay Connect
My suggestion: Get eBay to allow searches to easily filter out price ranges. Unscrupulous sellers now include a spurious cheap option (eg. a $1 cable) so that they get to the top when you sort by pri ...
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:18 am   Subject: Re: Suggestion for ebay - Buyer % feedback left
There's no pressure on buyers to leave feedback, and help filter the good sellers from the bad. My suggestion: Next to your feedback score, display a second figure which shows the percentage of purch ...
  Topic: eBay Connect
mario

Replies: 16
Views: 1045

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:17 am   Subject: eBay Connect
I would really like to see eBay implement better rules and/or countermeasures against bid shielding. We have seen some outrageous examples of this discussed on this forum.

I agree John - in fact t ...
  Topic: \"chunks\"
mario

Replies: 1
Views: 299

PostForum: Support   Posted: Thu May 23, 2019 9:52 am   Subject: \"chunks\"
No - annual / bi-annual membership is continuous. Mirror chunks is just another way to get mirror for users who use Gixen (very) infrequently.
  Topic: duplicate gixen accounts
mario

Replies: 1
Views: 353

PostForum: Support   Posted: Sat May 18, 2019 5:21 pm   Subject: duplicate gixen accounts
You can transfer mirror subscription by using https://www.gixen.com/transfersubscription.php

As for the old account, you can just ignore it. If important to delete some personally identifiable info ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Fri May 17, 2019 6:06 am   Subject: Making people wait 60 seconds before accessing account
For people who only bid occasionally, maybe it would be a good idea to introduce a small fee/bid, like 30 cents or something like that?
I know there is an option of $1 for 10 days, but it is not alwa ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Wed May 15, 2019 6:36 am   Subject: Making people wait 60 seconds before accessing account
It basically pays for itself, and only $6/month.

Just to correct this - $6/year, not $6/month.
  Topic: Why am I seeing this?
mario

Replies: 1
Views: 332

PostForum: Support   Posted: Wed May 15, 2019 6:34 am   Subject: Why am I seeing this?
See what the settings page says about authorization expiry. If you already re-authorized your account all that's needed is to log out and log back in.
  Topic: Android App Login Request Timeout
mario

Replies: 1
Views: 313

PostForum: Support   Posted: Wed May 15, 2019 6:34 am   Subject: Android App Login Request Timeout
Keith,

Android app badly needs an update. Not sure that this is the cause of the timeout, however.
  Topic: Lost out on ebay loyalty card points using Gixen
mario

Replies: 1
Views: 312

PostForum: Support   Posted: Wed May 15, 2019 6:33 am   Subject: Lost out on ebay loyalty card points using Gixen
Suzanne,

Log in to Gixen, click on "Settings" button and you will see "Target" settings for both main and mirror. Change them to UK. This will resolve the issue. If you have any ...
  Topic: data breach and changing password
mario

Replies: 1
Views: 355

PostForum: Support   Posted: Fri May 10, 2019 7:55 am   Subject: data breach and changing password
There was no data breach on Gixen, ever. Where did you get this information?

You can change your password, however, if you like by using https://www.gixen.com/forgotpassword.php
  Topic: Access level upgrade needed?
mario

Replies: 1
Views: 324

PostForum: Support   Posted: Fri May 10, 2019 7:53 am   Subject: Access level upgrade needed?
Did you use that link and logged in to eBay? eBay should ask you for the data / information they need.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Tue May 07, 2019 8:56 am   Subject: Making people wait 60 seconds before accessing account
san_gr,

You already have this, check the settings page, it's called pay-per-use. You also have mirror chunks as an option. Frankly, there are all options you can imagine - annual / bi-annual subscr ...
  Topic: Gixen doesn't bid for me
mario

Replies: 2
Views: 424

PostForum: Support   Posted: Tue May 07, 2019 8:55 am   Subject: Gixen doesn't bid for me
Google for "ebay bid increments". Once a bid is in for 499.99, eBay will not accept a bid less than 499.99 + bid increment. In that price range it's more than 0.01.
  Topic: Auto-generating items to bid on?
mario

Replies: 2
Views: 423

PostForum: Support   Posted: Sun May 05, 2019 10:56 pm   Subject: Auto-generating items to bid on?
I thought that the things were going this way with the eBay's product-based shopping experience (PBSE), and that this would ultimately result in "product sniping" (e.g. you specify the item, ...
  Topic: Ebay adding sales tax to purchase price
mario

Replies: 2
Views: 452

PostForum: Support   Posted: Sun May 05, 2019 10:53 pm   Subject: Ebay adding sales tax to purchase price
I will check if eBay provides this information ahead of time, but probably not.
  Topic: Error Gixen registration -linking -with Ebay account
mario

Replies: 2
Views: 466

PostForum: Support   Posted: Fri May 03, 2019 8:53 am   Subject: Error Gixen registration -linking -with Ebay account
My apology, I made some changes and introduced this bug. It's fixed now - please try to register again.
  Topic: Logging out
mario

Replies: 3
Views: 520

PostForum: Support   Posted: Thu May 02, 2019 5:46 am   Subject: Logging out
You entered two snipes, both for auctions that have not ended yet. Not sure what you expect to see.
  Topic: Gixen didn’t bid
mario

Replies: 2
Views: 462

PostForum: Support   Posted: Sat Apr 27, 2019 8:32 am   Subject: Gixen didn’t bid
This auction had a "make an offer" option, and seller accepted someone elses offer before auction end.
  Topic: Gixen not bid the your bid but one more dollar of the last
mario

Replies: 2
Views: 442

PostForum: Suggestions and Ideas   Posted: Thu Apr 25, 2019 4:12 am   Subject: Gixen not bid the your bid but one more dollar of the last
When Gixen places your maximum bid eBay proxy bidder takes over and you don't necessarily end up paying 100 - in such scenario you will win it for 85 + bid increment.
  Topic: Outsniped for the same bid
mario

Replies: 4
Views: 607

PostForum: Support   Posted: Thu Apr 25, 2019 4:11 am   Subject: Outsniped for the same bid
Your maximum bid was 13.00, not 13.50.
  Topic: Gixen didnt bid
mario

Replies: 1
Views: 376

PostForum: Support   Posted: Thu Apr 25, 2019 4:06 am   Subject: Gixen didnt bid
You bid amount higher than the buy-it-now price. Did you see a warning when you scheduled this snipe?
  Topic: Shark Tank
mario

Replies: 1
Views: 422

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2019 5:05 am   Subject: Shark Tank
That's funny - no, I haven't. I'm sure, however, that just showing up there would be great advertisement. I think, however, that they are looking for very unique and original ideas to keep the audienc ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2019 4:53 am   Subject: Making people wait 60 seconds before accessing account
Build a mobile app for gixen. You can find developers that would do it for 50 bucks.

This is completely unrealistic - mobile app developers are in high demand, and don't make complex apps for $50. ...
  Topic: Outsniped for the same bid
mario

Replies: 4
Views: 607

PostForum: Support   Posted: Tue Apr 23, 2019 4:49 am   Subject: Outsniped for the same bid
When you get outsniped it's highly unlikely that changing timing will help. This will help only in situations where the higher bidder saw your bid, changed their mind, and submitted a higher bid in th ...
  Topic: Snipe Failed -- First Time
mario

Replies: 2
Views: 520

PostForum: Support   Posted: Tue Apr 23, 2019 4:47 am   Subject: Snipe Failed -- First Time
Your bid was higher than the buy-it-now price. A warning was displayed that this may fail - did you see it?
  Topic: Gixen auction ended without winning, but my price was highe
mario

Replies: 5
Views: 739

PostForum: Support   Posted: Thu Apr 18, 2019 6:05 am   Subject: Gixen auction ended without winning, but my price was highe
You kept editing this snipe, and the last edit before auction end was only 30 seconds before auction end time. That's too late - Gixen requires all edits to be completed 2 minutes before auction end.
  Topic: REFUND ME PLEASe
mario

Replies: 1
Views: 416

PostForum: Support   Posted: Thu Apr 18, 2019 6:03 am   Subject: REFUND ME PLEASe
I don't see this item id ever being entered into Gixen. And it can't be - this is a fixed price listing, not an auction.

As for refund, email me and include your username and I will issue it.
  Topic: Confused as to how to use Gixen
mario

Replies: 4
Views: 636

PostForum: Support   Posted: Tue Apr 16, 2019 2:07 pm   Subject: Confused as to how to use Gixen
What is the item id? I would like to see what happened.
  Topic: I’ve gotten the notice to renew my ebay authorization, bu
mario

Replies: 1
Views: 452

PostForum: Support   Posted: Tue Apr 16, 2019 8:31 am   Subject: I’ve gotten the notice to renew my ebay authorization, bu
Gixen, visible above your snipes after you log in.
  Topic: Confused as to how to use Gixen
mario

Replies: 4
Views: 636

PostForum: Support   Posted: Tue Apr 16, 2019 8:30 am   Subject: Confused as to how to use Gixen
It places GBP 15 as max bid, but then eBay proxy bids on your behalf up to 15 GBP. You may win it for as little as GBP 10 + bid increment.
  Topic: Duplicate Notifications
mario

Replies: 3
Views: 899

PostForum: Support   Posted: Tue Apr 16, 2019 8:29 am   Subject: Duplicate Notifications
You can't - it's a bug - can you please forward me both? I need to see what's wrong.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Fri Apr 12, 2019 7:16 am   Subject: Making people wait 60 seconds before accessing account
rb1, I am not resisting, in fact I am carefully listening, but what you are proposing "try removing timer" was a previous state of things. That was tried with different variations, splash sc ...
  Topic: Compare Page
mario

Replies: 1
Views: 484

PostForum: Suggestions and Ideas   Posted: Wed Apr 10, 2019 7:29 am   Subject: Compare Page
Yes, indeed, that's pretty amazing. When I launched Gixen some 11-12 years ago they were the biggest service, and they were overcharging their users.

Now Gixen is the biggest service by far, and in ...
  Topic: Dude, if you seriously wanna improve revenue.
mario

Replies: 3
Views: 721

PostForum: Impressions   Posted: Tue Apr 09, 2019 11:50 am   Subject: Dude, if you seriously wanna improve revenue.
I asked one designer to make a new one... paid for it... and ended up not liking it.

As for the rest - it does work, in 2019, and very well so. It turns out that most people care far more about ut ...
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Sun Apr 07, 2019 5:43 am   Subject: ebay authorization expiration ??
You have to renew your eBay authorization. This is a different thing than your mirror subscription. Log in to Gixen, click on the "Settings" button and then find the "Re-authorize Gixen ...
  Topic: Question on eBay login
mario

Replies: 2
Views: 550

PostForum: Support   Posted: Sun Apr 07, 2019 5:41 am   Subject: Question on eBay login
It doesn't interfere at all, you can be logged in eBay, no issue with that.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sun Apr 07, 2019 5:40 am   Subject: Making people wait 60 seconds before accessing account
rb1, do you have an actual experience what works and what doesn't, or are these just your assumptions?
  Topic: ebay password what happens if I changed it?
mario

Replies: 1
Views: 477

PostForum: Support   Posted: Sat Apr 06, 2019 3:11 pm   Subject: ebay password what happens if I changed it?
This changed in Aug of 2017. Gixen no longer asks for your ebay username and password. Instead, you need to have a Gixen account and authorize Gixen on eBay to bid on your behalf.

In general, chang ...
  Topic: Unable to use gixen
mario

Replies: 1
Views: 490

PostForum: Support   Posted: Sat Apr 06, 2019 3:09 pm   Subject: Unable to use gixen
Mark, you need to renew your eBay authorization from the Gixen settings page. Log in, click on "Settings" button and click on "Re-authorize Gixen on your eBay account". You will be ...
  Topic: Gixen main outage last night and this morning
mario

Replies: 3
Views: 699

PostForum: Support   Posted: Mon Apr 01, 2019 12:25 pm   Subject: Gixen main outage last night and this morning
Yes it is, everything is back to normal again.
  Topic: Gixen main outage last night and this morning
mario

Replies: 3
Views: 699

PostForum: Support   Posted: Mon Apr 01, 2019 8:39 am   Subject: Gixen main outage last night and this morning
Gixen main server ISP has been having a major outage last night that lasted from around 10.30pm PDT (1.30am EDT) until 8.46am PDT (11.46 EDT) today.

Gixen mirror was not affected by this and contin ...
  Topic: Is Gixen site not secure?
mario

Replies: 7
Views: 2083

PostForum: Support   Posted: Mon Apr 01, 2019 8:35 am   Subject: Is Gixen site not secure?
I agree that a small risk remains when not using https everywhere, and the motivation for this has indeed been ad income. I am changing this, however - and now you should see https everywhere. If you ...
  Topic: Message: Network Error
mario

Replies: 2
Views: 630

PostForum: Support   Posted: Mon Apr 01, 2019 8:14 am   Subject: Message: Network Error
Take a look at the "Gixen Mirror - Miami" tab or your bid history in eBay - Gixen mirror placed that 51.50 bid for you, only you were outbid.
  Topic: mirror subscription expires today?
mario

Replies: 3
Views: 678

PostForum: Support   Posted: Wed Mar 27, 2019 6:20 am   Subject: mirror subscription expires today?
Pay-per-use is a percentage of price won, it does not have an expiry really. You can see if your snipe is on the mirror server if you click on "Gixen Mirror - Miami" tab.

Email me if this ...
  Topic: Possibility of adding one's own notes
mario

Replies: 2
Views: 588

PostForum: Suggestions and Ideas   Posted: Sun Mar 24, 2019 2:53 pm   Subject: Possibility of adding one's own notes
You can do this if you are mirror subscriber - just enable "Comments" feature from the Gixen settings page.
  Topic: Over 18 catagories?
mario

Replies: 1
Views: 550

PostForum: Support   Posted: Tue Mar 19, 2019 6:11 am   Subject: Over 18 catagories?
It does, no issues.
  Topic: Bulk Snipping
mario

Replies: 3
Views: 734

PostForum: Suggestions and Ideas   Posted: Mon Mar 18, 2019 12:19 pm   Subject: Bulk Snipping
In fact - one of the ideas I had was to do something similar - define the criteria, and then snipe automatically when such item appears.

The conditions would have to be - a new product (not used, a ...
  Topic: 5 Year Multi Account Subscription
mario

Replies: 9
Views: 2164

PostForum: Suggestions and Ideas   Posted: Thu Mar 14, 2019 4:33 am   Subject: 5 Year Multi Account Subscription
This may change very soon, and cancelled paypal subscription may result in lost mirror subscription (for recurring mirror subscriptions). So I wouldn't count on this. Gixen gets a notification of this ...
  Topic: Error message
mario

Replies: 5
Views: 1001

PostForum: Support   Posted: Thu Mar 14, 2019 4:29 am   Subject: Error message
Are you sure that's the item you are entering? I just added it with no issue.
  Topic: How about fetcing number of bids when getting prices?
mario

Replies: 13
Views: 9758

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:27 pm   Subject: How about fetcing number of bids when getting prices?
Added - I've had this information in the database for a long time, not sure why I haven't added this to the UI before. Now you can see something like "350 USD (5 bids)" where the current pri ...
  Topic: Password policy needs upgrading
mario

Replies: 2
Views: 626

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:11 pm   Subject: Password policy needs upgrading
The policy will remain, and you can strengthen your password by making it longer.

Between many different UIs Gixen offers, add-ons, databases, scripting languages, etc, it's been really nice not to ...
  Topic: Desktop Manager - Native Linux Client?
mario

Replies: 1
Views: 589

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:06 pm   Subject: Desktop Manager - Native Linux Client?
Honestly, there is very little chance of this happening. Only 1.36% of Gixen users access Gixen from Linux, and likely only a fraction of that would consider using GDM instead of web browser.

If I ...
  Topic: I renewed ebay auth (days ago) but warning message persists
mario

Replies: 3
Views: 858

PostForum: Support   Posted: Wed Mar 13, 2019 3:37 pm   Subject: I renewed ebay auth (days ago) but warning message persists
It also seems, at least for some users, that after renewing your authorization you have to log out / log back in for the message to disappear. This seems to be a bug that I am trying to replicate.
  Topic: Multiple Import Lists per Day?
mario

Replies: 3
Views: 869

PostForum: Support   Posted: Mon Mar 04, 2019 11:31 am   Subject: Multiple Import Lists per Day?
No limit any longer, but be sensible, if your watchlist is big it can take time to process it.
  Topic: offset and mirror seconds recommended ?
mario

Replies: 1
Views: 730

PostForum: Support   Posted: Mon Mar 04, 2019 11:29 am   Subject: offset and mirror seconds recommended ?
Walter, I like 8 and 6, but if you search the forum you will find many different opinions.
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Mon Mar 04, 2019 11:29 am   Subject: ebay authorization expiration ??
Are you using Gixen Desktop manager? You cannot renew your authorization from GDM, you have to log in to the web UI.
  Topic: failed snipe
mario

Replies: 5
Views: 1332

PostForum: Support   Posted: Thu Feb 28, 2019 11:55 am   Subject: failed snipe
modmanout, found your snipe. Your maximum bid was 58.50, not 118.50, and you were outbid.

You changed your maximum bid from 58.50 to 118.50 almost 4 hours after auction already ended.
  Topic: Duplicate Notifications
mario

Replies: 3
Views: 899

PostForum: Support   Posted: Tue Feb 26, 2019 5:56 pm   Subject: Duplicate Notifications
Can you please forward me both of them? I will see why this happens.
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Tue Feb 26, 2019 5:55 pm   Subject: ebay authorization expiration ??
That information was saved at the time authorization was renewed - it's not continuously checked. It's possible that authorization was revoked and Gixen still shows expiry date in the future.

This ...
  Topic: Emails being sent to old email address
mario

Replies: 3
Views: 996

PostForum: Support   Posted: Sun Feb 24, 2019 7:26 am   Subject: Emails being sent to old email address
Please forward me these emails, e.g. ones that come to your old email address.
  Topic: Address restriction
mario

Replies: 9
Views: 1661

PostForum: Support   Posted: Thu Feb 14, 2019 8:32 am   Subject: Address restriction
The result would be no different had you bid manually.
  Topic: LOST BID WASTED SUBSCRIPTION
mario

Replies: 1
Views: 806

PostForum: Impressions   Posted: Mon Feb 11, 2019 8:21 am   Subject: LOST BID WASTED SUBSCRIPTION
I see only a single snipe in the last 30 days for your account, and your bid was submitted, but you were outbid by another bidder.

In your entire previous history, you won 18 times, your bid was to ...
  Topic: Ebay authorization to use Gixen
mario

Replies: 8
Views: 1895

PostForum: Support   Posted: Thu Feb 07, 2019 11:51 am   Subject: Ebay authorization to use Gixen
Wayne,

These are two completely different issues. For shipping problem - if you are able to bid manually on an item, Gixen will also be able to bid.

For the eBay authorization problem - you have ...
  Topic: Current status of the 2 min. group win limitation?
mario

Replies: 2
Views: 973

PostForum: Support   Posted: Thu Feb 07, 2019 11:48 am   Subject: Current status of the 2 min. group win limitation?
2 minutes or more is fine. Less that that - it will probably work over 100 seconds, but I don't guarantee it.
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Wed Feb 06, 2019 7:15 pm   Subject: ebay authorization expiration ??
Please complete the registration within 5 minutes, or the eBay session will expire.
  Topic: Error occurred. Please try again.
mario

Replies: 8
Views: 2608

PostForum: Support   Posted: Wed Feb 06, 2019 7:13 pm   Subject: Error occurred. Please try again.
eBay will expire session ids after 5 minutes - so please make sure you complete your registration within 5 minutes. Otherwise you may experience this or different error.
  Topic: Cant log in using my password and been unable to reset it t
mario

Replies: 2
Views: 984

PostForum: Support   Posted: Wed Feb 06, 2019 7:11 pm   Subject: Cant log in using my password and been unable to reset it t
If you forgot your username use https://www.gixen.com/forgotusername.php

For forgotten password please use https://www.gixen.com/forgotpassword.php

If these don't work - please email me.
  Topic: Error: \"eBay authorisation token status: could not ob
mario

Replies: 6
Views: 1491

PostForum: Support   Posted: Sun Feb 03, 2019 9:06 am   Subject: Error: \"eBay authorisation token status: could not ob
Here is the important part - the eBay session id is generated when you open a settings page. If you wait longer than 5 minutes after opening it before you click on the re-authorize link, it will expir ...
  Topic: Error re-authorizing gixen on Ebay
mario

Replies: 2
Views: 970

PostForum: Support   Posted: Sun Feb 03, 2019 7:16 am   Subject: Error re-authorizing gixen on Ebay
Can you show me the screenshot just before the 500 error? E.g. do you get eBay screen to agree to authorizing Gixen?
  Topic: CAN I BID 2 DAYS BEFOR FROM THE TIME OF END OF AUCTION
mario

Replies: 1
Views: 826

PostForum: Support   Posted: Wed Jan 30, 2019 7:44 pm   Subject: CAN I BID 2 DAYS BEFOR FROM THE TIME OF END OF AUCTION
You can have CSV upload from the settings page, but you can't pick bid time so much in advance - the soonest Gixen can bid for you is 15 seconds before auction end time, and I don't even think you can ...
  Topic: Renewal problems !
mario

Replies: 3
Views: 1023

PostForum: Support   Posted: Mon Jan 28, 2019 7:11 am   Subject: Renewal problems !
Don't wait - this is something you have to do, and it doesn't cost anything. Click on the settings button after you log in, and re-authorize Gixen on eBay. There is a link for this and takes only a fe ...
  Topic: Can't change my bid
mario

Replies: 1
Views: 836

PostForum: Support   Posted: Sun Jan 27, 2019 8:16 pm   Subject: Can't change my bid
Look for edit fields at the bottom or top, depending on your setting. This is where you actually edit that snipe.
  Topic: Gixen did not bid?
mario

Replies: 1
Views: 884

PostForum: Support   Posted: Sun Jan 27, 2019 8:15 pm   Subject: Gixen did not bid?
You entered your snipe only 25 seconds before auction end. This is insufficient, 2 minutes is required.
  Topic: Authrization has expired
mario

Replies: 4
Views: 1732

PostForum: Support   Posted: Wed Jan 23, 2019 7:10 pm   Subject: Authrization has expired
Log in to the Web UI, and you will see "Settings" button above your snipes, close to "Log out" and other buttons. The second option from the top is renewing ebay authorization.
  Topic: Password
mario

Replies: 3
Views: 1217

PostForum: Support   Posted: Tue Jan 22, 2019 7:50 am   Subject: Password
Use https://www.gixen.com/forgotpassword.php

If you ever forget your username use the following to retrieve it:

https://www.gixen.com/forgotusername.php
  Topic: firefox add on not working properly
mario

Replies: 8
Views: 2167

PostForum: Support   Posted: Mon Jan 21, 2019 6:59 pm   Subject: firefox add on not working properly
Hm, just updated firefox, tested it, and works fine for me... which is typical. Something has to be different. What is your firefox version?
  Topic: Supposed Gixen Main and Mirror expiry
mario

Replies: 4
Views: 1349

PostForum: Support   Posted: Mon Jan 21, 2019 6:48 pm   Subject: Supposed Gixen Main and Mirror expiry
If you have any problems renewing your ebay authorization (to emphasize: this does not cost anything), please email me.
  Topic: Can GIXEN bid on multiple auctions that end simultaneously?
mario

Replies: 3
Views: 1231

PostForum: Support   Posted: Mon Jan 21, 2019 6:46 pm   Subject: Can GIXEN bid on multiple auctions that end simultaneously?
I can guarantee up to 600 snipes ending at the same time. Above that it will probably work several hundred more, but that depends on what else is going on at the time, e.g. how many snipes other users ...
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Fri Jan 18, 2019 6:54 pm   Subject: ebay authorization expiration ??
I am looking at error 1529 some users are getting, added some additional debugging. Please try again now.
  Topic: Renewal Warnings
mario

Replies: 18
Views: 3482

PostForum: Support   Posted: Tue Jan 15, 2019 7:17 pm   Subject: Renewal Warnings
It's not 2 years, maximum token validity is 18 months, but recently I have seen eBay revoke many of them, probably for security reasons.
  Topic: ebay authorization expiration ??
mario

Replies: 30
Views: 7081

PostForum: Support   Posted: Tue Jan 15, 2019 7:16 pm   Subject: ebay authorization expiration ??
Sorry for the inconvenience, but this is really important to do. The worst case - ebay auth expires after you schedule a snipe but before auction ends.

There is no cost to do this, and is very stra ...
  Topic: Lost email & password
mario

Replies: 19
Views: 3128

PostForum: Support   Posted: Fri Jan 11, 2019 7:27 am   Subject: Lost email & password
Yes, please email me and include the details (accounts, email) and link to this forum thread.
  Topic: Lost email & password
mario

Replies: 19
Views: 3128

PostForum: Support   Posted: Mon Jan 07, 2019 10:45 am   Subject: Lost email & password
Both of these accounts are linked to the same ebay account, have the same email on account, etc.

You can transfer this subscription by using https://www.gixen.com/transfersubscription.php

What ...
  Topic: Gixen recurring with PayPal
mario

Replies: 4
Views: 1605

PostForum: Support   Posted: Wed Jan 02, 2019 11:17 am   Subject: Gixen recurring with PayPal
I honestly don't know either - this is not something I control on my end, and I don't see why paypal would make an issue of what is used as a funding source. Maybe you can give them a call and find ou ...
  Topic: ListingHistiry.com
mario

Replies: 8
Views: 2161

PostForum: Support   Posted: Wed Jan 02, 2019 11:14 am   Subject: ListingHistiry.com
ListingsHistory stopped collecting listings some time in mid-2017. It's still there with history of collectible (and Gixen-sniped) listings from 2014, 2015, 2016 and (some) 2017, but at some point it ...
  Topic: Feature: Set Maximum $ Total for ALL Winning Bids in Group
mario

Replies: 1
Views: 933

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:22 am   Subject: Feature: Set Maximum $ Total for ALL Winning Bids in Group
Anything is possible, but I don't think enough users would be interested in this, and I don't want to unnecessarily complicate the logic (and subsequent troubleshooting).
  Topic: Gift certificates
mario

Replies: 3
Views: 1116

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:20 am   Subject: Gift certificates
Hm, Gixen gift certificate in a Christmas stocking? I am already imagining my own kids' disappointed looks as they find that in the stocking.
  Topic: Gixen (with subscription) did not bid on item
mario

Replies: 7
Views: 1849

PostForum: Support   Posted: Wed Dec 12, 2018 6:22 pm   Subject: Gixen (with subscription) did not bid on item
Samuel, the status I see is "Item cannot be purchased. Item cannot be purchased. Seller does not provide shipping to the country or region of your primary shipping address.".
  Topic: Can't login!
mario

Replies: 1
Views: 934

PostForum: Support   Posted: Wed Dec 12, 2018 6:21 pm   Subject: Can't login!
Chris,

You can use Mirror transfer form to transfer your subscription. You will find it under the "Settings" after you log in to Gixen.
  Topic: I Need To Consolidate 2 Login IDs
mario

Replies: 1
Views: 926

PostForum: Support   Posted: Wed Dec 12, 2018 6:19 pm   Subject: I Need To Consolidate 2 Login IDs
You now have two Gixen usernames, both linked to the same ebay account, and both having mirror subscription. One of them is under the same username as your eBay account.

You can use the mirror tran ...
  Topic: Error Message
mario

Replies: 1
Views: 963

PostForum: Support   Posted: Mon Dec 10, 2018 8:34 am   Subject: Error Message
I added it with no issue. Please email me and include your username, I want to check if your account settings could be causing it.
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 1220

PostForum: Support   Posted: Sun Dec 09, 2018 11:33 am   Subject: Very slow loading bid page -2 different browsers
That second problem was of my own doing and was short-lived - please check again now.
  Topic: other bidders on gixen
mario

Replies: 5
Views: 1537

PostForum: Suggestions and Ideas   Posted: Sun Dec 09, 2018 11:31 am   Subject: other bidders on gixen
I can't publish this kind of info - neither bidding users nor eBay would like that.
  Topic: Gixen current price not the same as ebay
mario

Replies: 11
Views: 2901

PostForum: Support   Posted: Sun Dec 09, 2018 11:30 am   Subject: Gixen current price not the same as ebay
Please check again, it should be working fine now.
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 1371

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Gixen not working in Chrome.
Do you have any popup blocker or similar add-ons?
  Topic: Bid under asking price
mario

Replies: 7
Views: 1856

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Bid under asking price
I am still looking at this - there was indeed several cases that I couldn't explain - the status returned was "bid under asking price", there was no issue with the price and no retracted bid ...
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 1371

PostForum: Support   Posted: Sun Dec 09, 2018 11:06 am   Subject: Gixen not working in Chrome.
What exactly happens - is there a popup, timeout, etc?
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 2077

PostForum: Support   Posted: Sun Dec 09, 2018 11:04 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
2 minutes to be on the safe side.
  Topic: Multiple Auction End Notices
mario

Replies: 1
Views: 930

PostForum: Support   Posted: Sat Dec 08, 2018 9:43 am   Subject: Multiple Auction End Notices
My apology - there was an issue with the notification system. It's being fixed, and this should have stopped by now.
  Topic: Can't edit of delete a snip I set
mario

Replies: 7
Views: 3467

PostForum: Support   Posted: Sat Dec 08, 2018 9:42 am   Subject: Can't edit of delete a snip I set
The forum thread you are posting in is from July. Can you please email me screenshots of the issue you are having?
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 1220

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Very slow loading bid page -2 different browsers
This should be back to normal now.
  Topic: Bid under asking price
mario

Replies: 7
Views: 1856

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Bid under asking price
Is it possible that you already had a manual bid submitted, or used another service that submitted bid for you?
  Topic: Glitch:over 150 repetitive emails from gixen about bids
mario

Replies: 10
Views: 2115

PostForum: Support   Posted: Sat Dec 08, 2018 9:25 am   Subject: Glitch:over 150 repetitive emails from gixen about bids
My apology - there was an issue with the notification process. This is being fixed now. Aside from multiple notifications (that should stop now) there is no harm.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 2077

PostForum: Support   Posted: Fri Dec 07, 2018 9:25 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
Yes, I increased limits, but you're really pushing it. When do these auctions end? All of them again at the same time?
  Topic: Can't find lost bid on ebay history
mario

Replies: 2
Views: 1042

PostForum: Support   Posted: Wed Dec 05, 2018 7:09 am   Subject: Can't find lost bid on ebay history
The seller ended this listing some 50 minutes early, and then re-listed the item.

The original end time was Mon Dec 3 12:35:09 2018 PST, and auction was ended by the seller on Mon Dec 3 11:43:02 ...
  Topic: Gixen Renewal Date
mario

Replies: 2
Views: 1105

PostForum: Support   Posted: Wed Dec 05, 2018 7:05 am   Subject: Gixen Renewal Date
Any subscription you buy is added on top of what you already have - you cannot lose any previously purchased subscription.
  Topic: Localized promotions and Gixen
mario

Replies: 2
Views: 1074

PostForum: Support   Posted: Mon Dec 03, 2018 10:45 am   Subject: Localized promotions and Gixen
Roberto,

What you want is to change the target site to "Italy". Log in to your Gixen account and click on "Settings" button. You will see "Gixen main target ebay site" ...
  Topic: Ending time out by an hour
mario

Replies: 2
Views: 1046

PostForum: Support   Posted: Sat Dec 01, 2018 3:32 pm   Subject: Ending time out by an hour
Please check again now. This was a display issue that I believe is fixed now. The snipes were always being executed correctly on time.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 1437

PostForum: Support   Posted: Sat Dec 01, 2018 10:28 am   Subject: AN ISSUE AROUND 6pm PST
I am not sure that it did, but I am adding some monitoring of number of connections of all kinds. I am also raising some limits even further to take full advantage of capacity of servers used by Gixen ...
  Topic: Autosnipe 1.42 eBay.co.uk & eBay.com
mario

Replies: 48
Views: 27599

PostForum: Announcements   Posted: Sat Dec 01, 2018 9:41 am   Subject: Autosnipe 1.42 eBay.co.uk & eBay.com
I think I found and fixed the bug, please try again now.
  Topic: Log in issues with forum
mario

Replies: 4
Views: 1300

PostForum: Support   Posted: Tue Nov 27, 2018 6:48 am   Subject: Log in issues with forum
Let me check this, I need some time to make changes to maintain session.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 2077

PostForum: Support   Posted: Tue Nov 27, 2018 6:47 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
I am still investigating this - it's possible that some limit has been hit. This shouldn't have happened - all snipes should have worked.
  Topic: 5 second delay on sign in I am a mirror subscriber
mario

Replies: 5
Views: 1574

PostForum: Support   Posted: Mon Nov 26, 2018 8:35 am   Subject: 5 second delay on sign in I am a mirror subscriber
You mean the redirection screen? It shouldn't take 5 seconds, usually it's much faster. It only says "if not redirected, then click", but redirection should be almost immediate.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 1437

PostForum: Support   Posted: Sun Nov 25, 2018 6:31 pm   Subject: AN ISSUE AROUND 6pm PST
30 minutes ago, or around 6.00pm PST there was an issue that caused around 100 or so snipes to fail, from both main and mirror servers.

I am investigating what caused this - so far I only noticed t ...
  Topic: Chrome Extension says \"You have to specify maximum bi
mario

Replies: 6
Views: 1477

PostForum: Support   Posted: Sun Nov 25, 2018 11:20 am   Subject: Chrome Extension says \"You have to specify maximum bi
Please try again now.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 2686

PostForum: Support   Posted: Sun Nov 25, 2018 11:19 am   Subject: You have to specify item id. Autosnipe Firefox
Please try again now, I believe I've fixed this issue.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 2686

PostForum: Support   Posted: Sat Nov 24, 2018 4:31 pm   Subject: You have to specify item id. Autosnipe Firefox
I will re-visit this and see what went wrong.
  Topic: Payment
mario

Replies: 1
Views: 957

PostForum: Support   Posted: Sat Nov 24, 2018 4:30 pm   Subject: Payment
This typically happens when users register multiple Gixen usernames linked to the same ebay account. Is this possible in your case? Check the username in expiry reminder email and see.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 2077

PostForum: Support   Posted: Sat Nov 24, 2018 4:29 pm   Subject: Potential issues with bidding on 600 simultaneous auctions?
You're fine, however I am quite curious - 600 hundred items from the same seller, all ending at the same time? Haven't heard of anyone yet doing that in 12 years.
  Topic: Safari Extension Support
mario

Replies: 5
Views: 1991

PostForum: Support   Posted: Fri Nov 16, 2018 8:55 am   Subject: Safari Extension Support
Keith, it's best that you make this thread in the announcement forum once we release the Safari extension.
  Topic: Payment for Gixen Mirror
mario

Replies: 1
Views: 993

PostForum: Support   Posted: Fri Nov 16, 2018 8:54 am   Subject: Payment for Gixen Mirror
Yes - email me for instructions.
  Topic: mirror subsubscription
mario

Replies: 1
Views: 953

PostForum: Support   Posted: Tue Nov 13, 2018 2:09 pm   Subject: mirror subsubscription
Mike, please email me and include your username.
  Topic: Additional ebay step to confirm bids above $5000?
mario

Replies: 1
Views: 942

PostForum: Support   Posted: Tue Nov 13, 2018 2:08 pm   Subject: Additional ebay step to confirm bids above $5000?
This is done automatically, it's not an issue.
  Topic: Is there anything to be aware of with high $ amount auction
mario

Replies: 2
Views: 1110

PostForum: Support   Posted: Mon Nov 12, 2018 7:45 am   Subject: Is there anything to be aware of with high $ amount auction
The only thing that matters is that it's not a brand new ebay account and that you used it before. Other than that you are fine. I just looked at the highest 20 bids in the past 2 days, and they range ...
  Topic: What is Amazon's \"Guaranteed delivery\" really
mario

Replies: 0
Views: 2018

PostForum: Blog   Posted: Sun Nov 11, 2018 7:16 pm   Subject: What is Amazon's \"Guaranteed delivery\" really
I was surprised recently when an owner of another eBay sniping service (identity withheld, but I'm sure he'll see this), a nice guy I like, told me that he never buys from eBay. If I recall correctly, ...
  Topic: Password not being saved
mario

Replies: 3
Views: 1612

PostForum: Support   Posted: Wed Oct 31, 2018 5:41 am   Subject: Password not being saved
Thank you Keith!
  Topic: Snipe groups
mario

Replies: 2
Views: 1371

PostForum: Support   Posted: Wed Oct 31, 2018 5:35 am   Subject: Snipe groups
Submitting a snipe takes some time, and it takes time to cancel snipes in-flight. Hence 2 minutes. With the latest changes I could possibly reduce that, but some interval will always be needed. E.g. i ...
  Topic: Autosnipe 1.42 eBay.co.uk & eBay.com
mario

Replies: 48
Views: 27599

PostForum: Announcements   Posted: Thu Oct 25, 2018 6:38 pm   Subject: Autosnipe 1.42 eBay.co.uk & eBay.com
paulbryan, Keith,

What exactly do you want changed? More groups added? Aside from that, anything else?
  Topic: Alternative Income Stream
mario

Replies: 7
Views: 2798

PostForum: Suggestions and Ideas   Posted: Tue Oct 23, 2018 3:46 pm   Subject: Alternative Income Stream
Glynis,

Log in and click on the "Settings" button. You will see an option near top.
  Topic: \"Bid under asking price\" error
mario

Replies: 1
Views: 1041

PostForum: Support   Posted: Tue Oct 23, 2018 3:44 pm   Subject: \"Bid under asking price\" error
This indeed looks like an eBay bug. Please email me and I will open a support case with eBay. It's unlikely, however, that they will change the outcome after the fact.
  Topic: Number after username
mario

Replies: 4
Views: 1896

PostForum: Support   Posted: Tue Oct 23, 2018 3:37 pm   Subject: Number after username
Yes, imported items are scheduled with price 0. Obviously they will not fire. Edit them and set a price higher than 0 to activate them.
  Topic: Clarify for a 1st time user
mario

Replies: 1
Views: 1080

PostForum: Support   Posted: Tue Oct 23, 2018 3:35 pm   Subject: Clarify for a 1st time user
Once you import your items, they are indeed scheduled with price 0.00, but obviously they will not fire. Click on Edit and change the amount, and then click on "Modify". Edit fields will be ...
  Topic: Snipe tool did not cancel items in same Group... I won 3 of
mario

Replies: 4
Views: 1615

PostForum: Support   Posted: Tue Oct 23, 2018 3:34 pm   Subject: Snipe tool did not cancel items in same Group... I won 3 of
I agree, this should be done - I'll do my best to implement it within the next few weeks, but can't promise anything.
  Topic: Images not shown in Scheduled Bids tab page
mario

Replies: 3
Views: 1421

PostForum: Support   Posted: Tue Oct 23, 2018 3:33 pm   Subject: Images not shown in Scheduled Bids tab page
I need an item id to take a look, without it it's difficult to find out what the problem is.
  Topic: Pay twice $6 and $14 and can not put my bid
mario

Replies: 1
Views: 1020

PostForum: Support   Posted: Tue Oct 23, 2018 3:32 pm   Subject: Pay twice $6 and $14 and can not put my bid
Can you please give me more details? What happens exactly? Please email me the details and I will look at it.
  Topic: System Crashing
mario

Replies: 1
Views: 1037

PostForum: Support   Posted: Thu Oct 18, 2018 9:23 am   Subject: System Crashing
No, can you please provide more details? What is crashing exactly? Any error message?
  Topic: \"View Similar\" link
mario

Replies: 3
Views: 1659

PostForum: Support   Posted: Thu Oct 18, 2018 7:50 am   Subject: \"View Similar\" link
Nick,

Yes - good point, I will make the result page more configurable in the future. Please give me a few days.
  Topic: Currency conversion error
mario

Replies: 2
Views: 1334

PostForum: Support   Posted: Thu Oct 18, 2018 7:49 am   Subject: Currency conversion error
You always bid in the currency of the listing, whatever it is. Gixen doesn't do any conversion at all.
  Topic: On going prob. since 9/16, no change in acct.2much of hassl
mario

Replies: 1
Views: 1073

PostForum: Support   Posted: Thu Oct 18, 2018 7:48 am   Subject: On going prob. since 9/16, no change in acct.2much of hassl
I already responded to your email.

I never said that anything got misplaced, please copy / paste my response instead of mis-interpreting it. You registered two different Gixen accounts, and paid f ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 1494

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Cancelling Subscription
I will, I need to update quite a few things in FAQ.
  Topic: Lost bid due to a first time wierd error
mario

Replies: 5
Views: 1843

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Lost bid due to a first time wierd error
Luis,

I see this often - sellers state they ship to a certain country, yet they restrict shipping, on purpose or inadvertently. This error comes straight from eBay. It's far more likely it's a sell ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 1494

PostForum: Support   Posted: Tue Oct 09, 2018 6:26 am   Subject: Cancelling Subscription
You can cancel your paypal subscription from your paypal account, at the moment there is no way to do that from within Gixen site.
  Topic: Missing mirror chunks
mario

Replies: 1
Views: 1066

PostForum: Support   Posted: Tue Oct 09, 2018 6:25 am   Subject: Missing mirror chunks
Please click on the "Settings" button after you log in - you can activate your chunks from the Settings page.
  Topic: Snipe tool did not cancel items in same Group... I won 3 of
mario

Replies: 4
Views: 1615

PostForum: Support   Posted: Tue Oct 09, 2018 6:24 am   Subject: Snipe tool did not cancel items in same Group... I won 3 of
All three items were ending within a second of each other. There is a big warning not to group items ending within 2 minutes of each other. Gixen needs time to detect a win and cancel other snipes in ...
  Topic: Can't sign into account no return message for password res
mario

Replies: 1
Views: 1033

PostForum: Support   Posted: Tue Oct 09, 2018 6:22 am   Subject: Can't sign into account no return message for password res
Please email me and include your username.
  Topic: Lost bid due to a first time wierd error
mario

Replies: 5
Views: 1843

PostForum: Support   Posted: Tue Oct 09, 2018 6:22 am   Subject: Lost bid due to a first time wierd error
It looks like seller is not shipping to your country of residence.
  Topic: recurring subscription
mario

Replies: 2
Views: 1292

PostForum: Support   Posted: Tue Oct 09, 2018 6:20 am   Subject: recurring subscription
Recurring subscription works by paypal automatically making a payment on set interval. Gixen cannot "request" payment, it's rather paypal that makes a payment automatically, and Gixen then o ...
  Topic: Multiple failures to Bid
mario

Replies: 2
Views: 1261

PostForum: Support   Posted: Thu Oct 04, 2018 12:08 pm   Subject: Multiple failures to Bid
All of them were scheduled to end much later, and were ended early by the seller.

See message on the listing: "This listing was ended by the seller because the item is no longer available.&quo ...
  Topic: Gixen Mirror did not win
mario

Replies: 3
Views: 1510

PostForum: Support   Posted: Thu Oct 04, 2018 12:01 pm   Subject: Gixen Mirror did not win
You used bid offset of 1. There was a big warning displayed about it when you added this snipe.

Now I am thinking about disabling 1-second snipes completely, as it is becoming common that users use ...
  Topic: Paying
mario

Replies: 7
Views: 2603

PostForum: Support   Posted: Tue Oct 02, 2018 1:51 pm   Subject: Paying
5 years is too long, and I feel unconformable charging that far into the future.

And it's true, while there was no announcement, there are recurring and non-recurring options now. It's effectively ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 3384

PostForum: Support   Posted: Mon Oct 01, 2018 5:41 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
That's expected behaviour, and good to hear mirror submitted your bid, despite being outbid. This is exactly the kind of situation because of which Mirror exists.
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 3384

PostForum: Support   Posted: Mon Oct 01, 2018 5:28 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
I received an update from the collocation facility:

After some investigation by the uplink provider, they determined that unusually high traffic patterns on our connection was triggering an automat ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 3384

PostForum: Support   Posted: Mon Oct 01, 2018 5:26 pm   Subject: Intermittent problems in the main facility (NETWORK ERROR)
mojotron17, please email me the item number, or post here if not confidential. Mirror worked fine during this time, the only thing that comes to my mind is that it was a group snipe - group snipes are ...
  Topic: Intermittent problems in the main facility (NETWORK ERROR)
mario

Replies: 11
Views: 3384

PostForum: Support   Posted: Mon Oct 01, 2018 11:29 am   Subject: Intermittent problems in the main facility (NETWORK ERROR)
The facility in which Gixen main server is located is experiencing intermittent problems that cause some snipes to fail with "NETWORK ERROR" message.

The ISP is working to fix this proble ...
  Topic: item didnt win even though I had winning bid amount
mario

Replies: 3
Views: 1424

PostForum: Support   Posted: Wed Sep 26, 2018 9:50 am   Subject: item didnt win even though I had winning bid amount
When you added that item, a big warning in red letters was printed about using offset 1 or offset 2. With offset 1 especially there is a big chance your bid will be late. And there was no rational rea ...
  Topic: S&H prices on gixen
mario

Replies: 5
Views: 1829

PostForum: Support   Posted: Tue Sep 25, 2018 5:54 am   Subject: S&H prices on gixen
I will revisit this in the next few weeks. There has to be a way to resolve this and display proper shipping price. You see it in eBay UI, you should see the same in Gixen.
  Topic: New Target settings for eBay country sites
mario

Replies: 11
Views: 3711

PostForum: Announcements   Posted: Mon Sep 24, 2018 9:58 am   Subject: New Target settings for eBay country sites
No - for Canada it doesn't matter much whether you use ebay.com or ebay.ca. eBay policies are similar or the same, customer support is obviously in English in both countries, and timezones match as we ...
  Topic: New Target settings for eBay country sites
mario

Replies: 11
Views: 3711

PostForum: Announcements   Posted: Mon Sep 24, 2018 5:59 am   Subject: New Target settings for eBay country sites
Bart,

The same settings are used to add item to Gixen, and to place a bid. So if you can add item to Gixen, placing a bid will work.
  Topic: New Target settings for eBay country sites
mario

Replies: 11
Views: 3711

PostForum: Announcements   Posted: Sun Sep 23, 2018 12:44 pm   Subject: New Target settings for eBay country sites
Now, if you choose so, Gixen can submit your bids on following eBay country sites:

eBay Italy (ebay.it)
eBay France (ebay.fr)
eBay Austria (ebay.at)
eBay Netherlands (ebay.nl)
eBay Spain (ebay. ...
  Topic: Cannot win any item
mario

Replies: 2
Views: 1230

PostForum: Support   Posted: Sun Sep 23, 2018 8:56 am   Subject: Cannot win any item
eBay did not allow it, as you already have too many items you won, but still didn't pay for. (or at least this is what the error message says)

"In some cases, limits are placed because there a ...
  Topic: paid for snipes, and no history of sniping-using jbidwatche
mario

Replies: 3
Views: 1438

PostForum: Support   Posted: Thu Sep 20, 2018 5:56 pm   Subject: paid for snipes, and no history of sniping-using jbidwatche
As Mark mentioned, I had some discussion with Morgan about integrating jbidwatcher with Gixen, but that never completed - this involved a lot of work and I don't think this was worthwhile for Morgan. ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sun Sep 16, 2018 9:08 pm   Subject: Making people wait 60 seconds before accessing account
lolzmaa, you are not really logged out, only session is not saved. You can right-click and open other links in a different tab.
  Topic: Buying gixen mirror service how many gixen accounts can I a
mario

Replies: 1
Views: 1057

PostForum: Support   Posted: Sun Sep 16, 2018 9:07 pm   Subject: Buying gixen mirror service how many gixen accounts can I a
Dan,

Mirror service is per-account, however if you don't use all your accounts at the same time you can transfer mirror subscription from the settings page as many times as needed. You can also unl ...
  Topic: Setting offset & mirror
mario

Replies: 1
Views: 1149

PostForum: Support   Posted: Sun Sep 16, 2018 1:07 pm   Subject: Setting offset & mirror
The settings on the Settings page specify what the default values are. They merely set the fields on the "Add Snipe" form to your choice, but you can still change them when you add a snipe. ...
  Topic: Gixen: Notification Suggestions and new features coming up
mario

Replies: 21
Views: 6136

PostForum: Announcements   Posted: Mon Sep 10, 2018 6:44 am   Subject: Gixen: Notification Suggestions and new features coming up
I feel some concern here from both posts... note that whatever happens in the future, it will be sensible and not affect how the site is used today. It will not be disruptive in any way.
  Topic: Gixen: Notification Suggestions and new features coming up
mario

Replies: 21
Views: 6136

PostForum: Announcements   Posted: Sun Sep 09, 2018 6:18 pm   Subject: Gixen: Notification Suggestions and new features coming up
A few days ago, I added suggestions to Gixen notifications. If you don't win an auction, now you will receive some suggestions for the same or similar items on eBay within the same price range. These ...
  Topic: Number after username
mario

Replies: 4
Views: 1896

PostForum: Support   Posted: Thu Sep 06, 2018 10:16 am   Subject: Number after username
It's exactly that - number of scheduled snipes.
  Topic: Unable to log on
mario

Replies: 1
Views: 1298

PostForum: Support   Posted: Tue Aug 28, 2018 8:03 am   Subject: Unable to log on
Just reset your password by using https://www.gixen.com/forgotpassword.php

There is no need to create a new account. Email me if needed.
  Topic: Enhancement Request
mario

Replies: 1
Views: 1289

PostForum: Suggestions and Ideas   Posted: Tue Aug 28, 2018 4:50 am   Subject: Enhancement Request
Daryl,

Log in to the web UI at www.gixen.com, click on Settings, and change "Country" setting to UK. Gixen desktop manager will pick up that setting.
  Topic: Alternative Income Stream
mario

Replies: 7
Views: 2798

PostForum: Suggestions and Ideas   Posted: Sat Aug 25, 2018 5:40 pm   Subject: Alternative Income Stream
I quietly added this payment model. "Gixen Mirror Pay-Per-Use" is now available and pricing is "1%, 20c minimum, $5 maximum per winning bid".

Traditional Gixen Mirror ($6/year) ...
  Topic: Could not find country, Using Default... error. can't log
mario

Replies: 2
Views: 1547

PostForum: Support   Posted: Fri Aug 24, 2018 3:54 am   Subject: Could not find country, Using Default... error. can't log
You need a Gixen username, you can no longer use ebay username and password to log in. Register from the home page ("sign up"). You can use Gixen Desktop Manager after that.

Also, make su ...
  Topic: no gixen bid
mario

Replies: 2
Views: 1494

PostForum: Support   Posted: Thu Aug 23, 2018 5:42 am   Subject: no gixen bid
tophar4gix, as Mark posted, there was an outage on the main server that morning.

Note that for bids of that amount, it really, really makes sense to buy Gixen Mirror, which would have helped here. ...
  Topic: Gixen Main down for 4 hours
mario

Replies: 2
Views: 1491

PostForum: Support   Posted: Wed Aug 22, 2018 5:27 am   Subject: Gixen Main down for 4 hours
Since the server has been changed, it may take for some users a bit longer until DNS changes propagate and they are able to connect.
  Topic: Gixen Main down for 4 hours
mario

Replies: 2
Views: 1491

PostForum: Support   Posted: Wed Aug 22, 2018 4:32 am   Subject: Gixen Main down for 4 hours
Gixen main server and website went down around

Aug 22, 2018, 01:00:37 AM PDT

A few minutes ago I enabled the stand-by server that took over its role, and the main service is restored, minus n ...
  Topic: Paying
mario

Replies: 7
Views: 2603

PostForum: Support   Posted: Mon Aug 20, 2018 5:36 am   Subject: Paying
It's USD 6.00, not GBP, and yes. In fact, every payment must be user-initiated, it's not renewed automatically.
  Topic: paying for gixen mirror service
mario

Replies: 1
Views: 1275

PostForum: Support   Posted: Sun Aug 19, 2018 11:02 am   Subject: paying for gixen mirror service
It must be a paypal issue. Please try again later. Or try using a different web browser, sometimes that helps.
  Topic: System didn't bid
mario

Replies: 2
Views: 1657

PostForum: Support   Posted: Tue Aug 07, 2018 1:21 pm   Subject: System didn't bid
It is - there is a visible warning not to do any edits in the last 2 minutes. Once user starts to edit his/her bid, its intention is unknown to the system - the goal may be, for example, to lower the ...
  Topic: Snipe failed for the first time ever?
mario

Replies: 16
Views: 6591

PostForum: Support   Posted: Tue Aug 07, 2018 7:16 am   Subject: Snipe failed for the first time ever?
If you look carefully at the listing you will see "This listing was ended by the seller because the item was sold."

This means that seller ended the listing early.
  Topic: Lost auction to a lower bid :(
mario

Replies: 5
Views: 4044

PostForum: Support   Posted: Fri Aug 03, 2018 10:03 am   Subject: Lost auction to a lower bid :(
First and last letter in the bid history no longer have to match first and last letter of the ebay username. Just looking at it, it looks fine to me. Is it possible that you have multiple ebay account ...
  Topic: Kind of a dumb question
mario

Replies: 2
Views: 1729

PostForum: Support   Posted: Fri Jul 20, 2018 1:41 am   Subject: Kind of a dumb question
No, you just have to schedule it at Gixen, that's all.
  Topic: snipes failed --> Auth token is invalid.
mario

Replies: 8
Views: 4585

PostForum: Support   Posted: Tue Jul 10, 2018 10:55 am   Subject: snipes failed --> Auth token is invalid.
The next Gixen FAQ email will be about ebay authorization(s). I am also working on an alerting mechanism that will detect expiring authorizations before users do, and provide steps to re-authorize.
  Topic: snipes failed --> Auth token is invalid.
mario

Replies: 8
Views: 4585

PostForum: Support   Posted: Fri Jul 06, 2018 9:39 pm   Subject: snipes failed --> Auth token is invalid.
If you can add snipes, they will execute, as the same authorization is used for both fetching items from eBay and placing a bid.
  Topic: EBAY Trust & Safety error filter?
mario

Replies: 5
Views: 3683

PostForum: Support   Posted: Fri Jul 06, 2018 9:32 pm   Subject: EBAY Trust & Safety error filter?
Indeed, eBay wanted to give you a call before allowing you to place a bid. This request does not make much sense when sniping is used - there should be a way to resolve this ahead of time. I will disc ...
  Topic: Can't edit of delete a snip I set
mario

Replies: 7
Views: 3467

PostForum: Support   Posted: Fri Jul 06, 2018 9:29 pm   Subject: Can't edit of delete a snip I set
My apology for the issue, I believe it's fixed now. Please try again.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 4991

PostForum: Support   Posted: Fri Jun 29, 2018 7:23 am   Subject: AWARE OF ISSUES - working on it
Thank you for reporting this. Autosnipe issue should be fixed now.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 4991

PostForum: Support   Posted: Thu Jun 28, 2018 7:33 pm   Subject: AWARE OF ISSUES - working on it
Gixen is functional again. The mirror database is not fully restored yet, however fortunately Gixen main is working flawlessly. Still working on mirror, however you can use Gixen now.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 4991

PostForum: Support   Posted: Thu Jun 28, 2018 7:05 pm   Subject: AWARE OF ISSUES - working on it
I need a little more time still. Again - the main server is working fine, trying to restore mirror.
  Topic: AWARE OF ISSUES - working on it
mario

Replies: 11
Views: 4991

PostForum: Support   Posted: Thu Jun 28, 2018 5:41 pm   Subject: AWARE OF ISSUES - working on it
The facility hosting the mirror Gixen server (and Gixen web pages) went down / inaccessible.

The main server is still functioning and executing your snipes. I moved the web pages to the main facili ...
  Topic: I cannot communicate with you
mario

Replies: 3
Views: 2358

PostForum: Support   Posted: Fri Jun 22, 2018 5:08 pm   Subject: I cannot communicate with you
Can you please email me? Please include all the information, including your ebay username, your chosen Gixen username, and if possible, screenshot of the error.
  Topic: eBay Password
mario

Replies: 7
Views: 3680

PostForum: Support   Posted: Thu Jun 21, 2018 1:08 pm   Subject: eBay Password
This is old information - as of August 2017 Gixen no longer asks for, retrieves or stores your eBay password at all - instead Gixen username and password are used, and authorization on eBay is used to ...
  Topic: Refreshing Page
mario

Replies: 5
Views: 2131

PostForum: Support   Posted: Sun Jun 17, 2018 7:06 pm   Subject: Refreshing Page
Just click on "Add" button with all fields left empty.
  Topic: I received a message to contact the administrator.
mario

Replies: 4
Views: 2573

PostForum: Support   Posted: Thu Jun 07, 2018 11:17 am   Subject: I received a message to contact the administrator.
Please email me again - I cannot find your message.
  Topic: Desktop manager- offset increments
mario

Replies: 3
Views: 3345

PostForum: Support   Posted: Mon Jun 04, 2018 6:54 am   Subject: Desktop manager- offset increments
I will see that I add this and release a new version of GDM.

Note that I will likely omit 1-second offset, as that one is quite unreliable and has more than 50% failure (being late) rate.
  Topic: Says outbid but won & unpaid items when I have no strik
mario

Replies: 5
Views: 3958

PostForum: Support   Posted: Mon Jun 04, 2018 6:53 am   Subject: Says outbid but won & unpaid items when I have no strik
absoluteglass420,

You are using at least two different Gixen usernames and 5 different ebay usernames in your bidding. I wouldn't be surprised if you end up bidding against yourself, but at the ver ...
  Topic: bid not put on- lost out on auction
mario

Replies: 3
Views: 2170

PostForum: Support   Posted: Mon Jun 04, 2018 6:45 am   Subject: bid not put on- lost out on auction
I see different item numbers in your first and second message. Can you confirm which one you are talking about?
  Topic: Gixen says I won but actually didn't
mario

Replies: 2
Views: 2874

PostForum: Support   Posted: Mon Jun 04, 2018 6:35 am   Subject: Gixen says I won but actually didn't
You won this item, please check again.
  Topic: Bid connected with shipping options ?
mario

Replies: 4
Views: 2317

PostForum: Support   Posted: Sun May 20, 2018 7:12 am   Subject: Bid connected with shipping options ?
This hasn't changed - if seller sets the restriction eBay will enforce it. If it were allowed in the past this is because seller did not set the restriction despite saying where he ships and where not ...
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 4926

PostForum: Support   Posted: Sun May 20, 2018 7:10 am   Subject: Clicking edit does not give edit fields
jsrobbins,

There is no new location, but the existing (former) "Add" fields get populated with the information you are editing.
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 4926

PostForum: Support   Posted: Thu May 17, 2018 5:26 pm   Subject: Clicking edit does not give edit fields
Please try again and let me know if the problem is resolved.
  Topic: Clicking edit does not give edit fields
mario

Replies: 12
Views: 4926

PostForum: Support   Posted: Thu May 17, 2018 5:17 pm   Subject: Clicking edit does not give edit fields
I am investigating this, thank you for the report.
  Topic: ShopGoodwill
mario

Replies: 16
Views: 17825

PostForum: Suggestions and Ideas   Posted: Sun May 06, 2018 2:53 pm   Subject: ShopGoodwill
I have no plans to support shopgoodwill at this point. Simple research shows that they are nowhere close to 1% of ebay's traffic, and there is no API. Just the thought of dealing with web scraping aga ...
  Topic: Enhancement request
mario

Replies: 1
Views: 1467

PostForum: Suggestions and Ideas   Posted: Sun May 06, 2018 2:47 pm   Subject: Enhancement request
You cannot set individual refresh rates, but you can use "variable" rate that sets refresh based on how much time is left until end of an auction.
  Topic: Why longer?
mario

Replies: 2
Views: 2541

PostForum: Support   Posted: Sun May 06, 2018 6:05 am   Subject: Why longer?
It's not - you want the time short enough not to allow manual bidders to change their mind, but early enough to be submitted before other snipers in order to take advantage of ebay bid increment rules ...
  Topic: no bid due to ID check?
mario

Replies: 1
Views: 1484

PostForum: Support   Posted: Thu May 03, 2018 5:55 am   Subject: no bid due to ID check?
Please email me for more information on what to do. Include a link to this forum thread.
  Topic: Can't Login: Your account has been suspended Error
mario

Replies: 4
Views: 2101

PostForum: Support   Posted: Thu May 03, 2018 5:54 am   Subject: Can't Login: Your account has been suspended Error
Sure, please email me and I will provide you with details.
  Topic: Can't Login: Your account has been suspended Error
mario

Replies: 4
Views: 2101

PostForum: Support   Posted: Tue May 01, 2018 8:58 am   Subject: Can't Login: Your account has been suspended Error
Well, someone requested a chargeback on a whatever was used to fund your paypal account, likely a credit card. It's not so much that the payment was refunded, it's that Gixen was charged a $20 chargeb ...
  Topic: Degregation
mario

Replies: 2
Views: 2219

PostForum: Impressions   Posted: Sun Apr 29, 2018 6:02 pm   Subject: Degregation
What exactly doesn't work for you now, can you please share?

Not sure what "screw ups" you are referring to. There were problems from time to time, but not that many, really.
  Topic: eBay.co.uk redirect to.com
mario

Replies: 2
Views: 1967

PostForum: Support   Posted: Sun Apr 29, 2018 1:27 pm   Subject: eBay.co.uk redirect to.com
It doesn't matter - authorizations are always on ebay.com. After you authorize Gixen you can set your target site on Gixen settings page.
  Topic: Account suspended only shown in the history page
mario

Replies: 2
Views: 1515

PostForum: Support   Posted: Sun Apr 29, 2018 1:25 pm   Subject: Account suspended only shown in the history page
It's not a mistake, I suspended your account. The idea of granting mirror subscription for a link is that Gixen gets something out of it back. A private page not linked from anywhere, with no content ...
  Topic: Cannot Login
mario

Replies: 6
Views: 2939

PostForum: Support   Posted: Wed Apr 25, 2018 11:12 am   Subject: Cannot Login
I replied to your email now (the last reply was 24 hours ago, sometimes I cannot reply immediately). Please try resetting your password again, I updated your email now. Previously you used a completel ...
  Topic: Snipe not made 162992056354 eBay Trust & Safety Error F
mario

Replies: 3
Views: 2011

PostForum: Support   Posted: Tue Apr 17, 2018 1:08 pm   Subject: Snipe not made 162992056354 eBay Trust & Safety Error F
eBay wants you to update your credit card in eBay settings. They do not use it to charge you (unless if you also sell on eBay), but they need it to verify your identity and lift limitations.
  Topic: Bid not placed
mario

Replies: 1
Views: 1389

PostForum: Support   Posted: Sun Apr 15, 2018 1:04 pm   Subject: Bid not placed
My apology for that - Gixen main server had an issue today between 11am and 2pm PDT.
  Topic: Windows desktop app stopped working
mario

Replies: 2
Views: 1579

PostForum: Support   Posted: Sun Apr 15, 2018 1:03 pm   Subject: Windows desktop app stopped working
Please try again now.
  Topic: Bid not placed
mario

Replies: 4
Views: 2177

PostForum: Support   Posted: Sun Apr 15, 2018 1:03 pm   Subject: Bid not placed
Can you please let me know what the item id is?

There was an issue today that caused some snipes to be late, between 11am and 2pm PDT.
  Topic: Cannot log in to Gixen desktop manager
mario

Replies: 3
Views: 1610

PostForum: Support   Posted: Sun Apr 15, 2018 1:02 pm   Subject: Cannot log in to Gixen desktop manager
Please try again now, this issue is resolved now.
  Topic: Gixen did not place my bid => auction lost.
mario

Replies: 8
Views: 2880

PostForum: Support   Posted: Sun Apr 15, 2018 1:01 pm   Subject: Gixen did not place my bid => auction lost.
There was an issue on the main server that cause some snipes to be late in the past 3 hours. This is resolved now. My apology for that. Mirror server worked fine during this time.
  Topic: 15-day mirror chunk error
mario

Replies: 1
Views: 1361

PostForum: Support   Posted: Sun Apr 08, 2018 7:50 pm   Subject: 15-day mirror chunk error
Email me and include your username and a link to this forum thread and I will restore it for you, it's not a problem.
  Topic: Gixen deleting bids before auction end; not placing bids
mario

Replies: 2
Views: 1528

PostForum: Support   Posted: Mon Apr 02, 2018 10:12 am   Subject: Gixen deleting bids before auction end; not placing bids
Every edit is delete + add, so it's normal to see edits in the history.

If edit does not result in a new entry, and hence in delete only, that's not normal, but I don't see that happening here.
  Topic: What currency does Gixen use to bid?
mario

Replies: 1
Views: 1529

PostForum: Support   Posted: Fri Mar 30, 2018 8:08 am   Subject: What currency does Gixen use to bid?
You always bid in the currency of the listing, whatever it is. This is easy to verify - once you schedule a snipe, look at "current bid" and your "max bid" and it will be clear wha ...
  Topic: What did I do wrong?
mario

Replies: 6
Views: 2629

PostForum: Support   Posted: Fri Mar 30, 2018 6:03 am   Subject: What did I do wrong?
You submitted this bid 40 seconds before auction end. That was too late. You should submit your snipes at least 2 minutes before auction end.
  Topic: Gixen did not place + Can not retrieve Ebay watchlist
mario

Replies: 8
Views: 3573

PostForum: Support   Posted: Fri Mar 30, 2018 6:01 am   Subject: Gixen did not place + Can not retrieve Ebay watchlist
The authorization was clearly no longer valid ("Auth token is invalid. Validation of the authentication token in API request failed.").

In some cases I have seen this happen when users ch ...
  Topic: Gixen never placed bid
mario

Replies: 4
Views: 2224

PostForum: Support   Posted: Tue Mar 27, 2018 1:41 pm   Subject: Gixen never placed bid
eBay declined your bid because you don't have a paypal account linked to your eBay account. There was nothing Gixen could have done about this.

Go to eBay MyAccount and you will see an option to li ...
  Topic: iOS Gixen App Beta
mario

Replies: 44
Views: 132486

PostForum: Announcements   Posted: Tue Mar 27, 2018 1:39 pm   Subject: iOS Gixen App Beta
I am working on a iPhone app, but it will take a bit to get it released. Note that the app you used was a third-party app, and I have no control over it at all.
  Topic: Can't edit bid
mario

Replies: 2
Views: 1692

PostForum: Support   Posted: Sun Mar 25, 2018 11:58 am   Subject: Can't edit bid
This is normal - when it turns red scroll down below the entire table - the edit fields will be there, at the same location as input fields.
  Topic: Gixen did not place a bid - hence auction was lost.
mario

Replies: 4
Views: 2127

PostForum: Support   Posted: Fri Mar 23, 2018 6:39 pm   Subject: Gixen did not place a bid - hence auction was lost.
This snipe has been deleted hour and half before auction end. Is it possible that you forgot?
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 4759

PostForum: Support   Posted: Mon Mar 19, 2018 8:18 pm   Subject: can not retrieve Ebay watchlist
Some users, very few, but some get an empty watchlist when Gixen sends a request. I still don't know why this happens, but it seems to be a bug on eBay side.
  Topic: Duplicate InvocationID violation.
mario

Replies: 8
Views: 4797

PostForum: Support   Posted: Mon Mar 19, 2018 8:17 pm   Subject: Duplicate InvocationID violation.
Ian,

Probably nothing. Sometimes the first call is accepted by eBay, but http request times out, so Gixen repeats the call, and this is when you get this. It's rare, but it happens.
  Topic: Changing eBay username
mario

Replies: 2
Views: 1538

PostForum: Support   Posted: Mon Mar 19, 2018 8:15 pm   Subject: Changing eBay username
It will bid, but it may not recognize if you are a winner, so grouping feature will work incorrectly. After you change your ebay username go to Gixen settings page, unlink your ebay account and link i ...
  Topic: Android App is a Disaster
mario

Replies: 1
Views: 1410

PostForum: Support   Posted: Sat Mar 17, 2018 10:15 pm   Subject: Android App is a Disaster
Please take some screenshots and email them to me. Also, I need some details - android version, etc.
  Topic: Android App - Feature Request and Bug Report
mario

Replies: 1
Views: 1422

PostForum: Support   Posted: Sat Mar 17, 2018 10:14 pm   Subject: Android App - Feature Request and Bug Report
Let me check this. Sure, I will add version id inside of app in the next release.
  Topic: Can't login - different than other posts
mario

Replies: 7
Views: 2894

PostForum: Support   Posted: Sat Mar 17, 2018 10:13 pm   Subject: Can't login - different than other posts
king-jdm, I don't see a Gixen account with this ebay account linked.
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 4759

PostForum: Support   Posted: Fri Mar 09, 2018 10:24 am   Subject: can not retrieve Ebay watchlist
This seems to be android app specific. Please update the mobile app to version 1.1.2, it has a longer timeout (10 seconds) that resolves this problem.
  Topic: Bidding Error/Failure: Trust and Safety
mario

Replies: 3
Views: 2608

PostForum: Support   Posted: Wed Mar 07, 2018 7:51 pm   Subject: Bidding Error/Failure: Trust and Safety
Here is the full message as received from ebay. I would give eBay customer support a call.

"To help protect your eBay account, we sometimes limit the amount of items that can be bid on or purc ...
  Topic: can not retrieve Ebay watchlist
mario

Replies: 14
Views: 4759

PostForum: Support   Posted: Wed Mar 07, 2018 7:49 pm   Subject: can not retrieve Ebay watchlist
Is anything from your watchlist imported at all?
  Topic: Suggestion: Add Ability To Activate Mirror Service
mario

Replies: 1
Views: 1900

PostForum: Suggestions and Ideas   Posted: Sun Mar 04, 2018 8:19 am   Subject: Suggestion: Add Ability To Activate Mirror Service
No - but email me and I will add a 15-day chunk to your account for later use. Include your username.
  Topic: Database issue - aware of it, working on a fix
mario

Replies: 4
Views: 2385

PostForum: Support   Posted: Sun Mar 04, 2018 8:17 am   Subject: Database issue - aware of it, working on a fix
The mirror server had a hard drive failure. I moved the mirror service to another stand-by server and things seem to be back to normal, except that status of bids on mirror in the past 2 days is lost. ...
  Topic: Database issue - aware of it, working on a fix
mario

Replies: 4
Views: 2385

PostForum: Support   Posted: Sun Mar 04, 2018 7:30 am   Subject: Database issue - aware of it, working on a fix
There is a major hardware failure on the mirror server. I am moving this service elsewhere, please be patient.

The snipes are still executing fine from the main server.
  Topic: Having issues - got pg_connect errors
mario

Replies: 31
Views: 6976

PostForum: Support   Posted: Fri Mar 02, 2018 9:11 am   Subject: Having issues - got pg_connect errors
Please try to log in now, the issue should be resolved now.
  Topic: Having issues - got pg_connect errors
mario

Replies: 31
Views: 6976

PostForum: Support   Posted: Fri Mar 02, 2018 8:54 am   Subject: Having issues - got pg_connect errors
I am looking into this, the mirror server facility is having some problems.

The snipes are still executed from main server. I am working on restoring full service.
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 3224

PostForum: Support   Posted: Wed Feb 28, 2018 4:45 pm   Subject: AWARE OF THE PROBLEMS - working on it
I checked again - this is correct, you edited, not added, snipe 200 seconds after it ended. The original entry was won by Gixen, and as it was deemed deleted after your edit, it was archived. This is ...
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 3224

PostForum: Support   Posted: Wed Feb 28, 2018 2:15 pm   Subject: AWARE OF THE PROBLEMS - working on it
You added this snipe 200 seconds after auction already ended. This was obviously too late.
  Topic: Newbie
mario

Replies: 1
Views: 1326

PostForum: Support   Posted: Tue Feb 27, 2018 5:17 pm   Subject: Newbie
That X is used for multiple deletes. You can click on checkboxes below, and then click on X to delete items.
  Topic: is the android app actually working?
mario

Replies: 1
Views: 1463

PostForum: Support   Posted: Tue Feb 27, 2018 5:16 pm   Subject: is the android app actually working?
It's fully functional. If you click on that item in watchlist you will get a screen on which you can enter your max bid and click on "Schedule".

You can also enter a snipe by manually sea ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sun Feb 25, 2018 6:34 pm   Subject: Making people wait 60 seconds before accessing account
herrhepcat,

Cupid is one of the oldest Gixen users who helps on the forum pretty much on a volunteer-like basis. I am very grateful for this.

And you were not dismissed. You gave your perspectiv ...
  Topic: My bid didn't execute
mario

Replies: 2
Views: 1606

PostForum: Support   Posted: Sun Feb 25, 2018 12:48 pm   Subject: My bid didn't execute
There was an indeed an issue a few hours ago. I am still investigating the cause. Both servers were affected, but mirror server to a much lesser extent.
  Topic: Gixen failed to to bid!
mario

Replies: 1
Views: 1834

PostForum: Support   Posted: Sun Feb 25, 2018 12:46 pm   Subject: Gixen failed to to bid!
Please see http://www.gixen.com/forum/viewtopic.php?t=8834

I am still investigating the issue.
  Topic: Snipe failed for the first time ever?
mario

Replies: 16
Views: 6591

PostForum: Support   Posted: Sun Feb 25, 2018 12:44 pm   Subject: Snipe failed for the first time ever?
There was indeed an issue - many snipes have failed on the main server.

Mirror server was also affected, but to a lesser extent, I can see only around 20 failed snipes on mirror. I suspect this wa ...
  Topic: unable to log in
mario

Replies: 14
Views: 4454

PostForum: Support   Posted: Sat Feb 24, 2018 11:27 am   Subject: unable to log in
The hosting facility is looking at this. Gixen main is still working fine, but mirror isn't, and this also affects logins. I will post updates as soon as I have them.
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 6
Views: 3224

PostForum: Support   Posted: Sat Feb 24, 2018 11:19 am   Subject: AWARE OF THE PROBLEMS - working on it
I am aware of the problem - at the moment Gixen mirror server seems to be inaccessible, affecting logins to the site as well. I am working on resolving this.

Snipes are still executing from the mai ...
  Topic: Do you wanna have a german translation?
mario

Replies: 2
Views: 2233

PostForum: Suggestions and Ideas   Posted: Wed Feb 21, 2018 8:01 pm   Subject: Do you wanna have a german translation?
Oliver,

Thank you for your offer, but I cannot any longer maintain multiple sites. Most German users understand English well enough to at least get by, and maintaining multiple-language sites is a ...
  Topic: ListingsHistory (old auctions links) url not working
mario

Replies: 3
Views: 2017

PostForum: Support   Posted: Wed Feb 21, 2018 7:56 pm   Subject: ListingsHistory (old auctions links) url not working
ListingsHistory is in process of being discontinued. I will remove links in Gixen shortly.

It looked like a good idea at the time, but it never picked up traffic, so I decided to stop investing in ...
  Topic: my bid disappeared
mario

Replies: 4
Views: 2294

PostForum: Support   Posted: Mon Feb 19, 2018 1:25 pm   Subject: my bid disappeared
What I see is deleted item some 15 minutes after it was last edited, around Sun Feb 18 02:24:01 PST.
  Topic: Email says I must renew my subscription
mario

Replies: 1
Views: 1349

PostForum: Support   Posted: Sat Feb 17, 2018 6:32 am   Subject: Email says I must renew my subscription
Please forward me that notification and include in the email your eBay and Gixen usernames. This typically happens when users register more than one Gixen username and have them both linked to the sam ...
  Topic: Does eBay know what's in my Gixen snipe list?
mario

Replies: 2
Views: 1517

PostForum: Support   Posted: Thu Feb 15, 2018 12:10 pm   Subject: Does eBay know what's in my Gixen snipe list?
eBay does not know what is in Gixen, but it does know that you "viewed" an item, as "GetItem" call to eBay by Gixen is sent using your authorization token. This is an equivalent of ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Feb 15, 2018 11:04 am   Subject: Making people wait 60 seconds before accessing account
herrhepcat,

There was never such a thing as a "lifetime" Gixen Mirror membership.

As for the other suggestions how terrible an idea the counter is, here are some actual facts that cont ...
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 24
Views: 55559

PostForum: Announcements   Posted: Wed Feb 14, 2018 6:54 am   Subject: Gixen Desktop Manager (64-bit) released
Thank you, I updated the link on the home page. For major GDM updates - I disable the old version on the server side, so you know immediately that you must upgrade. I don't do that always - e.g. not f ...
  Topic: First Gixen Android App, made by Karl Hudgell
mario

Replies: 25
Views: 71338

PostForum: Announcements   Posted: Wed Feb 14, 2018 6:46 am   Subject: First Gixen Android App, made by Karl Hudgell
It's in development - I expect it will be released within a month. iPhone app will follow some time after that. Note that the app from this thread, developed by Karl Hudgell, is no longer functional. ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sat Feb 10, 2018 6:45 am   Subject: Making people wait 60 seconds before accessing account
I'll repeat it here as well - you can renew the authorization / expired token from the Gixen settings page.
  Topic: doesn't look like my bid was placed
mario

Replies: 3
Views: 1939

PostForum: Support   Posted: Mon Feb 05, 2018 2:23 pm   Subject: doesn't look like my bid was placed
The bid was placed, but the status is "RESERVE NOT MET". Please take another look, both in Gixen and in bid history.
  Topic: Gixen did not bid for my lot
mario

Replies: 4
Views: 1904

PostForum: Support   Posted: Sun Feb 04, 2018 5:38 pm   Subject: Gixen did not bid for my lot
This auction was ended early by the seller. If you go to the listing you will see "
This listing was ended by the seller because the item was sold.".
  Topic: Gixen did not bid for my lot
mario

Replies: 4
Views: 1904

PostForum: Support   Posted: Sun Feb 04, 2018 1:53 pm   Subject: Gixen did not bid for my lot
What was the item id? I would like to see what happened.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 3740

PostForum: Support   Posted: Sun Feb 04, 2018 1:53 pm   Subject: Problem with IP / VPN
musketman, with the latest change Gixen does pass your IP address to eBay, so you may indeed need to use VPN when scheduling your snipes. I am surprised, however, that this is used to restrict bidding ...
  Topic: Unable to delete items individually or as a group
mario

Replies: 3
Views: 1726

PostForum: Support   Posted: Sun Feb 04, 2018 1:49 pm   Subject: Unable to delete items individually or as a group
It was likely caused by the limit. If you still experience it, please let me know.
  Topic: Does Gixen place just one bid or potentially several?
mario

Replies: 4
Views: 2696

PostForum: Support   Posted: Sat Feb 03, 2018 7:25 am   Subject: Does Gixen place just one bid or potentially several?
I will explain one more time why I think 8 seconds is an optimal snipe time.

You want your bid not to leave enough time to manual bidders to change their mind, but to arrive before other pre-schedu ...
  Topic: how to delete Gixen account or how to change gixen username
mario

Replies: 1
Views: 1611

PostForum: Support   Posted: Sat Feb 03, 2018 7:22 am   Subject: how to delete Gixen account or how to change gixen username
What is the exact error message you are getting? I don't think there is anything that prevents you from registering another account with the same email.

Please email me from that email address.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 3740

PostForum: Support   Posted: Thu Feb 01, 2018 6:53 pm   Subject: Problem with IP / VPN
I would give eBay a call and ask them about it. They will be able to tell you the exact reason.
  Topic: Unable to delete items individually or as a group
mario

Replies: 3
Views: 1726

PostForum: Support   Posted: Thu Feb 01, 2018 6:52 pm   Subject: Unable to delete items individually or as a group
I increased this limit to 2,000, although for the life of me I don't understand why you need more than 1,000 simultaneous snipes.
  Topic: Problem with IP / VPN
mario

Replies: 10
Views: 3740

PostForum: Support   Posted: Wed Jan 31, 2018 1:45 pm   Subject: Problem with IP / VPN
musketman,

Unfortunately what matters is "registration country", not shipping country.

Either open a new account with eBay, or give them a call and ask them to change it.
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 5608

PostForum: Support   Posted: Sat Jan 27, 2018 2:53 pm   Subject: failure to enter bid on \"restricted\" a***t item
Correct, previous to the last August change Gixen was using web scraping, as have all the other sniping services. It was slightly more complicated to implement bidding on adult listings (due to additi ...
  Topic: Duplicate entries
mario

Replies: 1
Views: 1478

PostForum: Support   Posted: Fri Jan 26, 2018 7:39 am   Subject: Duplicate entries
David, I cannot replicate the issue.

The next time this happens, can you please email me and include your username?
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Jan 25, 2018 8:54 pm   Subject: Making people wait 60 seconds before accessing account
mytwocents, I wouldn't say that exactly the same service is available for free, not when it comes to features nor reliability. But I won't argue about it.

However, I will comment on ads - Gixen ca ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Jan 25, 2018 7:55 am   Subject: Re: Annoying Change
I think a lot of people are conditioned to avoid subscription services as they'll think they're likely to forget about the service and continue paying the subscription.

Alan, Gixen subscription exp ...
  Topic: Bid Not Placed
mario

Replies: 3
Views: 3141

PostForum: Impressions   Posted: Mon Jan 22, 2018 5:30 pm   Subject: Bid Not Placed
Please post item numbers - I can't investigate without them.
  Topic: Contingency bid worked on main but failed on mirror
mario

Replies: 2
Views: 2060

PostForum: Support   Posted: Mon Jan 22, 2018 5:28 pm   Subject: Contingency bid worked on main but failed on mirror
I am looking into this - please email me.

You did nothing wrong, Gixen shouldn't have allowed group snipe to end up on mirror at all.
  Topic: HTTP Timeout 77
mario

Replies: 3
Views: 2143

PostForum: Support   Posted: Mon Jan 22, 2018 5:16 pm   Subject: HTTP Timeout 77
I really need item number(s) in order to investigate, without it I can only guess.

Note that there has been no outage on mirror, only on main.
  Topic: Gixen didn't bid
mario

Replies: 5
Views: 2617

PostForum: Support   Posted: Sun Jan 21, 2018 8:58 pm   Subject: Gixen didn't bid
I am looking into it - this time it was very short-lived, so it may be a different issue, maybe not even on the Gixen side.
  Topic: Outage on main this afternoon
mario

Replies: 0
Views: 1735

PostForum: Support   Posted: Sun Jan 21, 2018 11:25 am   Subject: Outage on main this afternoon
In the past 2 hours there was a database issue on the main server that caused many snipes to fail. The message most users will see will indicate a timeout (or "auction ended"), but the under ...
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 5608

PostForum: Support   Posted: Sun Jan 21, 2018 5:57 am   Subject: failure to enter bid on \"restricted\" a***t item
Rick,

Did you use the web interface, mobile web interface or desktop manager to enter this? I wonder if you were shown a warning or not.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sat Jan 20, 2018 7:59 am   Subject: Re: counter
The annual subscription might also continue as an option, and 15-day blocks. These are just suggestions bouncing around.

Annual option will continue for sure, I will certainly not discontinue it, a ...
  Topic: failure to enter bid on \"restricted\" a***t item
mario

Replies: 14
Views: 5608

PostForum: Support   Posted: Sat Jan 20, 2018 7:56 am   Subject: failure to enter bid on \"restricted\" a***t item
You were supposed to get a warning: "Unfortunately, at the moment you cannot place bids for adult listings via Gixen, only directly on eBay."

If you didn't - can you please let me know th ...
  Topic: Can’t upgrade?
mario

Replies: 2
Views: 1877

PostForum: Support   Posted: Sat Jan 20, 2018 7:53 am   Subject: Can’t upgrade?
I am not sure what exactly the problem is - what is it that times out?
  Topic: AWARE OF THE PROBLEMS - working on it
mario

Replies: 0
Views: 1600

PostForum: Support   Posted: Wed Jan 17, 2018 5:41 pm   Subject: AWARE OF THE PROBLEMS - working on it
Mirror server facility is having problems at the moment.

Snipes are still executing fine from the main server, but you may not be able to log in or make edits at the moment.

I expect the issue w ...
  Topic: No bid entered by Gixen
mario

Replies: 3
Views: 2016

PostForum: Support   Posted: Wed Jan 17, 2018 7:21 am   Subject: No bid entered by Gixen
The bid is submitted, but the status clearly says "RESERVE NOT MET". Please include the complete information the next time you post in the forum, it prevents unnecessary speculation.
  Topic: Limited Snipes but subscribed to Mirror?
mario

Replies: 1
Views: 1456

PostForum: Support   Posted: Tue Jan 16, 2018 7:18 pm   Subject: Limited Snipes but subscribed to Mirror?
Please email me - if you are a mirror subscriber there should be no limitations at all.
  Topic: Incorrect highest bid
mario

Replies: 4
Views: 2467

PostForum: Support   Posted: Tue Jan 16, 2018 7:17 pm   Subject: Incorrect highest bid
DannoXYZ, Gixen did not place bid on this auction, ever. Have you placed it yourself manually, or use some other service?
  Topic: Error code: SEC_ERROR_BAD_SIGNATURE
mario

Replies: 6
Views: 3304

PostForum: Support   Posted: Mon Jan 15, 2018 7:47 am   Subject: Error code: SEC_ERROR_BAD_SIGNATURE
This problem started when I upgraded the web server and underlying libraries. Had to do it to address some CERT security warnings, but alas, it looks like there were bugs of different kind.

I thin ...
  Topic: Lost snipe due to HTTP Timeout
mario

Replies: 11
Views: 4748

PostForum: Support   Posted: Mon Jan 15, 2018 7:42 am   Subject: Lost snipe due to HTTP Timeout
krem7,

No one is passing the buck to anyone - you see, I don't have a 3 feet cable between Gixen servers and eBay. There is typically 10-15 nodes between Gixen servers and eBay, and problem may hav ...
  Topic: Issue some 40 minutes ago
mario

Replies: 0
Views: 1585

PostForum: Support   Posted: Wed Jan 10, 2018 9:37 pm   Subject: Issue some 40 minutes ago
There was an intermittent issue some 40 minutes ago that affected both main and mirror servers. I suspect this is on eBay's side. It lasted for less than a minute, but some snipes failed during this w ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Tue Jan 09, 2018 7:40 am   Subject: Making people wait 60 seconds before accessing account
LargeFormatPhotographer,

I will have to delete that previous post, not because I am censoring the forum, but because now you started telling us your own life story which is frankly only remotely re ...
  Topic: Gixen did not make any bids
mario

Replies: 1
Views: 1597

PostForum: Support   Posted: Tue Jan 09, 2018 7:24 am   Subject: Gixen did not make any bids
Your authorization to Gixen has expired, or was revoked. Click on "Settings" button and re-authorize Gixen on eBay - you will see a link that will take you there.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Mon Jan 08, 2018 5:56 pm   Subject: Making people wait 60 seconds before accessing account
Strathlad, all eBay servers are hosted in US, including ebay.co.uk. ebay.de, etc. UK domain doesn't mean the physical server is in UK. It isn't - as far as I know eBay has no servers outside of US, ex ...
  Topic: 2FA Authentication For Gixen Account
mario

Replies: 1
Views: 1987

PostForum: Suggestions and Ideas   Posted: Mon Jan 08, 2018 5:54 pm   Subject: 2FA Authentication For Gixen Account
I may easily implement that. I will think about it.
  Topic: not getting mirror option although paid also getting ads
mario

Replies: 4
Views: 2418

PostForum: Support   Posted: Sun Jan 07, 2018 3:30 pm   Subject: not getting mirror option although paid also getting ads
Please email me - this typically happens when users register more than one Gixen account, linked to the same eBay account.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 24
Views: 55559

PostForum: Announcements   Posted: Sat Jan 06, 2018 2:49 pm   Subject: Gixen Desktop Manager (64-bit) released
32-bit version is now available at:

https://www.gixen.com/gdm/GixenDesktopManager-32bit.zip
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Fri Jan 05, 2018 10:48 am   Subject: Making people wait 60 seconds before accessing account
f1losof, please email me and include your eBay and Gixen usernames.
  Topic: counter
mario

Replies: 1
Views: 1373

PostForum: Support   Posted: Fri Jan 05, 2018 10:46 am   Subject: counter
Absolutely not - as a subscriber you shouldn't see that counter. Please email me and include your eBay and Gixen usernames.
  Topic: Meltdown/Spectre: no reason to worry when it comes to Gixen
mario

Replies: 0
Views: 3872

PostForum: Announcements   Posted: Thu Jan 04, 2018 12:00 pm   Subject: Meltdown/Spectre: no reason to worry when it comes to Gixen
By now - many have heard the news about latest vulnerability of Intel (and other) CPUs.

To explain things in a few words, these vulnerabilities allow privileged access to non-privileged processes. ...
  Topic: Ebay sending messages to me reminding me to bid - Gixen
mario

Replies: 6
Views: 3200

PostForum: Support   Posted: Thu Dec 28, 2017 9:40 pm   Subject: Ebay sending messages to me reminding me to bid - Gixen
Bay925, since August eBay now knows that you are looking at the item when you add it to Gixen. This is because call to eBay to fetch item details contains your authorization token. This is no differen ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Dec 28, 2017 4:40 pm   Subject: Re: counter

I'd suggest a % fee option (with a yearly fee cap). Pay 5% of winning bids. Max of $6 per year. To avoid excessive payment processing fees you could charge users only when their accumulated fee reac ...
  Topic: Won but lost
mario

Replies: 1
Views: 1462

PostForum: Support   Posted: Thu Dec 28, 2017 4:37 am   Subject: Won but lost
That message comes straight from eBay. Please log in to your eBay account and link your paypal account. If already linked - unlink and link again.
  Topic: double bidding
mario

Replies: 3
Views: 2361

PostForum: Support   Posted: Thu Dec 28, 2017 4:36 am   Subject: double bidding
If you have Gixen mirror - this is normal. Gixen will send your bid twice, from two servers. Most of the time only one (first one) will register, but sometimes you will see them both in bid history.
  Topic: Lost most of my bids
mario

Replies: 7
Views: 3615

PostForum: Support   Posted: Mon Dec 25, 2017 10:29 am   Subject: Lost most of my bids
Mark,

I don't like to restrict functionality, I like users to have access to full set of features. If I restrict groups, many users will not know about them at all. And it looks like there will be ...
  Topic: Lost most of my bids
mario

Replies: 7
Views: 3615

PostForum: Support   Posted: Mon Dec 25, 2017 8:56 am   Subject: Lost most of my bids
I found your bids, and from what I see everything worked flawlessly. You had 20 bids in the same group. First and third one were "BID UNDER ASKING PRICE", second and forth one Gixen placed b ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Sat Dec 23, 2017 6:44 pm   Subject: Re: counter
As an infrequent bidder it would not be worthwhile for me to pay for the higher service and I would not favour a limit on number of 'free' bids as I may bid on 10 items in one month and none for the n ...
  Topic: How many snipes can Gixen do at the same time?
mario

Replies: 5
Views: 2886

PostForum: Support   Posted: Wed Dec 20, 2017 7:27 am   Subject: How many snipes can Gixen do at the same time?
As far as Gixen is concerned it's not a problem, Gixen has more than sufficient capacity to handle that.
  Topic: How many snipes can Gixen do at the same time?
mario

Replies: 5
Views: 2886

PostForum: Support   Posted: Tue Dec 19, 2017 10:36 pm   Subject: How many snipes can Gixen do at the same time?
While Gixen can handle this, note that it's highly unusual, and that eBay may ask you to pay for certain number of won auctions before you are able to place more bids. I have seen it happen.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Fri Dec 15, 2017 7:22 am   Subject: Making people wait 60 seconds before accessing account
f1losof,

Can you please email me? Even though this was two years ago I would like to go back and refresh my memory about what happened. In situations like that one, where Gixen bug is responsible, ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Dec 14, 2017 1:17 pm   Subject: Re: bye gixen
why waste 60 seconds for this guy to prove his point, when there are so many other free services out there?

I am not exactly "making a point" here, but it goes without saying that in snip ...
  Topic: Mirror user changed eBay ID
mario

Replies: 2
Views: 1686

PostForum: Support   Posted: Tue Dec 12, 2017 12:40 pm   Subject: Mirror user changed eBay ID
The bids will still go through, but Gixen may not recognize that you won, if you win.

Go to the Gixen settings page, unlink and then link again your ebay account (you will see option near top, auth ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Tue Dec 12, 2017 7:23 am   Subject: Making people wait 60 seconds before accessing account
I just cant support a site that uses such methids to try and get people to become paying customers.

Harry, were you going to support it otherwise?

I find this method to be much better than popu ...
  Topic: Option to automatically increase bids in a group
mario

Replies: 1
Views: 2523

PostForum: Suggestions and Ideas   Posted: Mon Dec 11, 2017 1:49 pm   Subject: Option to automatically increase bids in a group
Since you know the timing of auctions, you can do that yourself, can you not?
  Topic: New 20 second wait at log in nag page.
mario

Replies: 3
Views: 3972

PostForum: Impressions   Posted: Mon Dec 11, 2017 1:10 pm   Subject: New 20 second wait at log in nag page.
You will also have to find another sniping site, as your account has been suspended immediately.
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 7293

PostForum: Suggestions and Ideas   Posted: Mon Dec 11, 2017 12:57 pm   Subject: new site (gixen.net) snipes too spread out on page?
Mark,

I will take a look at this again as soon as I find some time.
  Topic: One-minute wait for everybody?
mario

Replies: 2
Views: 3166

PostForum: Support   Posted: Thu Dec 07, 2017 9:15 pm   Subject: One-minute wait for everybody?
The time varies between 20 and 60 seconds depending on a few factors - how long user has been using Gixen, if he/she ever subscribed in the past, etc.

I understand the annoyance with this change, a ...
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 7293

PostForum: Suggestions and Ideas   Posted: Thu Dec 07, 2017 9:12 pm   Subject: new site (gixen.net) snipes too spread out on page?
Alex, I am, in fact, required to display it. And you're right about who is the authority requiring it. And unfortunately it has to be clearly visible - using light gray may not be acceptable.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 193
Views: 109380

PostForum: Suggestions and Ideas   Posted: Thu Dec 07, 2017 9:03 pm   Subject: Making people wait 60 seconds before accessing account
I responded already to a few emails about this, and I don't mind discussing it in the forum. So here is the reasoning behind it.

Gixen was free since beginning, which was more than 10 years ago, si ...
  Topic: I don't understand the new Gixen confirmation emails
mario

Replies: 5
Views: 3089

PostForum: Support   Posted: Sat Dec 02, 2017 5:26 pm   Subject: I don't understand the new Gixen confirmation emails
Oh, it's available, users can toggle this setting on the Gixen settings page. But many don't know this, so I included a quicker way in notifications themselves.
  Topic: i'm not receiving any email notifications
mario

Replies: 11
Views: 5583

PostForum: Support   Posted: Fri Dec 01, 2017 8:33 am   Subject: i'm not receiving any email notifications
I have had no instances of Gmail filtering out Gixen emails, in fact it has been the most reliable one.
  Topic: I don't understand the new Gixen confirmation emails
mario

Replies: 5
Views: 3089

PostForum: Support   Posted: Fri Dec 01, 2017 8:31 am   Subject: I don't understand the new Gixen confirmation emails
Those links are there only if you change your mind and want to make changes. "Opt in" option is there for users who opt out and then change their mind and want to opt back in.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 24
Views: 55559

PostForum: Announcements   Posted: Fri Nov 24, 2017 11:53 am   Subject: Gixen Desktop Manager (64-bit) released
frichmout,

I guarantee you I haven't put any malware into GDM. The only important thing is to download it from Gixen directly, and not some shady third-party site.

As for the Norton, definitely ...
  Topic: 2 Bids for the same item made by Gixen
mario

Replies: 1
Views: 1669

PostForum: Support   Posted: Fri Nov 24, 2017 11:49 am   Subject: 2 Bids for the same item made by Gixen
Both bids are submitted at the specified time. If the offset is the same, it's completely random which one will arrive first and probably depends more on network variation than Gixen.
  Topic: Gixen not placing snipes. Again
mario

Replies: 8
Views: 3848

PostForum: Support   Posted: Wed Nov 22, 2017 7:30 am   Subject: Gixen not placing snipes. Again
There were some timeouts on Sunday on the main server, but not in mirror. I looked at these two items, and there is no mirror subscription on either account, so they were never scheduled on mirror in ...
  Topic: Gixen failing
mario

Replies: 3
Views: 2421

PostForum: Support   Posted: Sun Nov 19, 2017 9:08 am   Subject: Gixen failing
You don't need any email at all - just log in with username and password you selected. Note that registration is not complete if you haven't linked your eBay account.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 24
Views: 55559

PostForum: Announcements   Posted: Sun Nov 19, 2017 9:06 am   Subject: Gixen Desktop Manager (64-bit) released
Gixen Desktop Manager 2.0.2 has just been released.

Improvements include:

1) GDM is now 64-bit. which makes it perform better and be more friendly on Windows 7, Windows 10, etc.

2) A third-pa ...
  Topic: Lastpass error
mario

Replies: 8
Views: 5076

PostForum: Support   Posted: Sun Nov 19, 2017 5:00 am   Subject: Lastpass error
I recommend that you reset your password.
  Topic: Gixen not executing snipes
mario

Replies: 5
Views: 3551

PostForum: Support   Posted: Sun Nov 19, 2017 4:59 am   Subject: Gixen not executing snipes
Yes, please, let me know what the item id is, I would like to see what happened.
  Topic: gixen allows I lost but I won
mario

Replies: 2
Views: 2375

PostForum: Support   Posted: Sun Nov 19, 2017 4:57 am   Subject: gixen allows I lost but I won
This typically happens when users change their username - subsequently Gixen does not recognize that user won.

Please go to the settings page and unlink / link again your ebay account.
  Topic: Notifications Setting Not Working
mario

Replies: 1
Views: 1715

PostForum: Support   Posted: Sun Nov 19, 2017 4:54 am   Subject: Notifications Setting Not Working
I believe this was fixed in the meantime, please try again now.
  Topic: i'm not receiving any email notifications
mario

Replies: 11
Views: 5583

PostForum: Support   Posted: Sun Nov 19, 2017 4:53 am   Subject: i'm not receiving any email notifications
This service was restarted in the meantime, sorry for the late response.
  Topic: Problem with reserve auctions in a group.
mario

Replies: 2
Views: 1671

PostForum: Support   Posted: Fri Nov 10, 2017 8:41 am   Subject: Problem with reserve auctions in a group.
Can you please let me know what the item id was? I want to take a look at this.
  Topic: HTTP 77 - Missed multiple bids
mario

Replies: 13
Views: 6512

PostForum: Support   Posted: Tue Nov 07, 2017 10:10 am   Subject: HTTP 77 - Missed multiple bids
There was an issue with eBay yesterday around 11am PST. Snipes from both servers were occasionally timing out around that time.

Subsequent database issue experienced by mirror server (and seen by s ...
  Topic: HTTP 77 - Missed multiple bids
mario

Replies: 13
Views: 6512

PostForum: Support   Posted: Tue Nov 07, 2017 10:02 am   Subject: HTTP 77 - Missed multiple bids
I don't see your email. Let me see what happened here...
  Topic: Gixen not executing snipes
mario

Replies: 5
Views: 3551

PostForum: Support   Posted: Tue Oct 31, 2017 6:57 am   Subject: Gixen not executing snipes
Please email me the item id(s), I want to double check this. Include a link to this forum thread.
  Topic: Can not access to the site only using home router, comcast
mario

Replies: 7
Views: 4261

PostForum: Support   Posted: Wed Oct 25, 2017 1:54 am   Subject: Can not access to the site only using home router, comcast
Are you connected over a data plan or wifi?
  Topic: Unable to use full HTML version on mobile browser
mario

Replies: 3
Views: 2957

PostForum: Support   Posted: Wed Oct 25, 2017 1:53 am   Subject: Unable to use full HTML version on mobile browser
That's weird. I use both Android and Chrome myself, and have no problems. Do you use any add-ons / plugins in Chrome?
  Topic: Maybe the same thing?
mario

Replies: 5
Views: 3333

PostForum: Support   Posted: Wed Oct 18, 2017 6:47 am   Subject: Maybe the same thing?
You don't need to do any of this - Gixen no longer stores your eBay password, and it also doesn't have any access to your payment information. It never did.

Also, Gixen has never been hacked. I do ...
  Topic: HTTP Timeout
mario

Replies: 5
Views: 3560

PostForum: Support   Posted: Sun Oct 15, 2017 5:07 pm   Subject: HTTP Timeout
Mander2017, I sure agree with that latin phrase. When you say "yet another" which previous one do you refer to?

Either way, I did not take this failure lightly, and Gixen main service is ...
  Topic: OUTAGE THIS EVENING
mario

Replies: 11
Views: 5244

PostForum: Support   Posted: Sun Oct 15, 2017 10:37 am   Subject: OUTAGE THIS EVENING
The main server went down, hard. It looks like there was a simultaneous issue on mirror, completely unrelated, but that was short lived. Still, there were several double failures, unfortunately. I wil ...
  Topic: OUTAGE THIS EVENING
mario

Replies: 11
Views: 5244

PostForum: Support   Posted: Sat Oct 14, 2017 4:26 pm   Subject: OUTAGE THIS EVENING
I am aware of the issue and have been working on it. You should be able to log in now.

I will post another more detailed update a bit later.
  Topic: Gixen main target ebay site:
mario

Replies: 4
Views: 3356

PostForum: Support   Posted: Tue Oct 10, 2017 12:54 pm   Subject: Gixen main target ebay site:
Sniping is not forbidden by eBay, not sure why you would be told that, but this is irrelevant.

If you used the default settings on Gixen, your bid was submitted to eBay.com, not eBay.de. In the fut ...
  Topic: History explanation, please
mario

Replies: 10
Views: 6758

PostForum: Support   Posted: Fri Oct 06, 2017 10:50 am   Subject: History explanation, please
This is indeed a bug that was introduced during August transition, only no one reported it until now, and I haven't noticed.

I believe I have fixed this now.
  Topic: Page refresh
mario

Replies: 3
Views: 3698

PostForum: Support   Posted: Wed Sep 20, 2017 3:24 am   Subject: Page refresh
To refresh the page without any ill effects, just click on "Add" with all fields empty.
  Topic: Gixen Mirror service
mario

Replies: 3
Views: 3266

PostForum: Support   Posted: Wed Sep 20, 2017 2:54 am   Subject: Gixen Mirror service
Please email me and include your eBay username.
  Topic: Mirror Service
mario

Replies: 1
Views: 2626

PostForum: Support   Posted: Sun Sep 17, 2017 7:16 pm   Subject: Mirror Service
Gixen main have the correct status - won. As for the mirror, there was a bug that I believe is fixed now. It should have shown "BID UNDER ASKING PRICE" OR "WON" depending on timing ...
  Topic: Mixed currencies
mario

Replies: 15
Views: 9734

PostForum: Support   Posted: Sat Sep 16, 2017 8:03 pm   Subject: Mixed currencies
This was a bug, it's fixed now, my apology. You have to edit item to display proper currency.
  Topic: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
mario

Replies: 19
Views: 11572

PostForum: Support   Posted: Fri Sep 15, 2017 9:59 am   Subject: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
You can download it at https://www.gixen.com/gdm/GixenDesktopManager.zip
  Topic: Mixed currencies
mario

Replies: 15
Views: 9734

PostForum: Support   Posted: Fri Sep 15, 2017 7:48 am   Subject: Mixed currencies
This should be fixed now. All major currencies should be displayed now after adding items. For existing items edit may be required to update them (not critical).
  Topic: Can't log into Gixen - Reset mails don't arrive
mario

Replies: 4
Views: 3578

PostForum: Support   Posted: Tue Sep 12, 2017 9:51 am   Subject: Can't log into Gixen - Reset mails don't arrive
I just checked the log file, and GMX mail server declined the email because it's on the black list. Subsequently I found that out of 100 different lists or so, the only one on which Gixen is blacklist ...
  Topic: OLD Features - How to Access
mario

Replies: 2
Views: 2649

PostForum: Support   Posted: Mon Sep 11, 2017 1:45 pm   Subject: OLD Features - How to Access
This never existed on Gixen, maybe you mixed it up with some other service.
  Topic: End of auction emails
mario

Replies: 6
Views: 3584

PostForum: Support   Posted: Mon Sep 11, 2017 1:40 pm   Subject: End of auction emails
As far as I can see, notifications are sent. Please email me and I will check the mail logs for your email address.
  Topic: Failed snipe
mario

Replies: 6
Views: 4100

PostForum: Support   Posted: Sun Sep 10, 2017 8:05 pm   Subject: Failed snipe
Quite sorry about this, it looks like this snipe has been late. Not sure what end the problem was at.
  Topic: multiple page errors
mario

Replies: 4
Views: 3563

PostForum: Support   Posted: Sun Sep 10, 2017 8:03 pm   Subject: multiple page errors
I found the problem - the backup database server had a low limit on number of connections. My apology for this, it's fixed now. Thank you for reporting it.
  Topic: ENDED! why?
mario

Replies: 6
Views: 4327

PostForum: Support   Posted: Sat Sep 09, 2017 8:22 pm   Subject: ENDED! why?
172851807008 was submitted 16 seconds after auction ended.
253129879798 was submitted 3 minutes after auction ended.
  Topic: Mixed currencies
mario

Replies: 15
Views: 9734

PostForum: Support   Posted: Sat Sep 09, 2017 8:19 pm   Subject: Mixed currencies
There is definitely an issue, I am looking into this. It's not critical, however, please give me a few days.
  Topic: Mixed currencies
mario

Replies: 15
Views: 9734

PostForum: Support   Posted: Wed Sep 06, 2017 11:30 am   Subject: Mixed currencies
The currency should always be shown, I agree with that. Mark, can you please email me an example of item id when it's not shown?
  Topic: Bid disappeared from gixen
mario

Replies: 5
Views: 4721

PostForum: Support   Posted: Mon Sep 04, 2017 3:06 am   Subject: Bid disappeared from gixen
Please email me before it closes and please provide me with the item id. I want to check what is going on.
  Topic: Subscription Expired Early?
mario

Replies: 4
Views: 3980

PostForum: Support   Posted: Sun Sep 03, 2017 10:45 am   Subject: Subscription Expired Early?
swsbidder,

Please email me and include your Gixen and eBay usernames.
  Topic: New Integration with Ebay seems to affect bids on Ebay!
mario

Replies: 6
Views: 4784

PostForum: Support   Posted: Sun Sep 03, 2017 10:42 am   Subject: New Integration with Ebay seems to affect bids on Ebay!
This is not related to Gixen - I would contact eBay customer support.
  Topic: FAILED BIDS LAST NIGHT (HTTP TIMEOUT)
mario

Replies: 1
Views: 2656

PostForum: Support   Posted: Thu Aug 31, 2017 6:47 am   Subject: FAILED BIDS LAST NIGHT (HTTP TIMEOUT)
There was another issue on the main Gixen server that caused many snipes to fail last night between

Wed Aug 30 11:14:27 2017 PDT

and

Thu Aug 31 06:59:15 2017 PDT

I am trying to find out th ...
  Topic: How can I change the ebay username associated with my gixen
mario

Replies: 8
Views: 5755

PostForum: Support   Posted: Mon Aug 28, 2017 7:02 am   Subject: How can I change the ebay username associated with my gixen
Doing what exactly? Resetting your password? Please email me and include details - e.g. your eBay and Gixen usernames.
  Topic: Gixen Desktop Manager
mario

Replies: 9
Views: 7133

PostForum: Support   Posted: Sun Aug 27, 2017 2:49 am   Subject: Gixen Desktop Manager
It will take a few months.
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 8571

PostForum: Support   Posted: Sun Aug 27, 2017 2:48 am   Subject: HTTP TIMEOUT (77)
I honestly don't know - I suggest you call eBay support and ask them. The issue really has nothing to do with sniping, it's a general eBay issue.
  Topic: Failures last night (HTTP TIMEOUT(77))
mario

Replies: 0
Views: 2729

PostForum: Support   Posted: Fri Aug 25, 2017 9:33 am   Subject: Failures last night (HTTP TIMEOUT(77))
There was a major issue on the main Gixen server last night that caused many snipes to fail. One of the network interfaces went down.

The issue started around

Thu Aug 24 22:35:59 2017 PDT

an ...
  Topic: Unable to register ebay address/password with new Gixen
mario

Replies: 3
Views: 3356

PostForum: Support   Posted: Mon Aug 21, 2017 12:34 pm   Subject: Unable to register ebay address/password with new Gixen
"Oops, that's not a match" is an eBay error message when eBay credentials are wrong. You say you are sure you are entering them correctly. Please try to log out of eBay and log back in by ty ...
  Topic: 'Trust & Safety Error'
mario

Replies: 2
Views: 3862

PostForum: Support   Posted: Sun Aug 20, 2017 8:54 pm   Subject: 'Trust & Safety Error'
The error message is cut off because it was too long. The relevant part states:

"It looks like you've been restricted from bidding on auction-style listings or buying fixed-priced items that r ...
  Topic: Current bid amount does not update
mario

Replies: 14
Views: 8331

PostForum: Support   Posted: Sun Aug 20, 2017 8:42 am   Subject: Current bid amount does not update
The solution for this, is really, to release the new Desktop Manager as soon as possible, and I am responsible for it.

In an ideal world, I would have released it at the same time when conversion h ...
  Topic: Password reset mail not working
mario

Replies: 2
Views: 2904

PostForum: Support   Posted: Sun Aug 20, 2017 8:39 am   Subject: Password reset mail not working
Correct, please email me and do that from the email address you used when you registered if possible.
  Topic: \"Auction ended. This auction has ended.\" what d
mario

Replies: 12
Views: 7567

PostForum: Support   Posted: Sun Aug 20, 2017 8:38 am   Subject: \"Auction ended. This auction has ended.\" what d
1 second is just too short. As for being outbid when using 2 seconds, are you outbid or outsniped? If outbid, that bid was already there, and snipe time made no difference at all.

If outsniped, tha ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 8571

PostForum: Support   Posted: Sun Aug 20, 2017 8:22 am   Subject: HTTP TIMEOUT (77)
This was "eBay Trust and Safety Error", in addition it says "Please pay for your unpaid items."
  Topic: Current bid amount does not update
mario

Replies: 14
Views: 8331

PostForum: Support   Posted: Sat Aug 19, 2017 12:59 pm   Subject: Current bid amount does not update
It doesn't - feel free to use it as you wish. I cannot continuously update prices for 30,000 scheduled bids, but a few extra edits is not an issue.
  Topic: auction results say \"OUTBID\" though I did win t
mario

Replies: 2
Views: 2215

PostForum: Support   Posted: Sat Aug 19, 2017 12:57 pm   Subject: auction results say \"OUTBID\" though I did win t
Can you please post here or email me the item id? I would like to see why there is an erroneous status (outbid instead of won).
  Topic: \"Auction ended. This auction has ended.\" what d
mario

Replies: 12
Views: 7567

PostForum: Support   Posted: Sat Aug 19, 2017 12:56 pm   Subject: \"Auction ended. This auction has ended.\" what d
You used bid offset of 1 second both for main and mirror. There is no guarantee when you go this low - options below 3 seconds are provided only because users asked for it, and there is a big warning ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 10
Views: 8571

PostForum: Support   Posted: Sat Aug 19, 2017 12:51 pm   Subject: HTTP TIMEOUT (77)
Correct, this is probably a bug of some kind - your bid was likely submitted, but Gixen received back some unexpected response. Please email me and include the item id.
  Topic: Opt out
mario

Replies: 2
Views: 2527

PostForum: Support   Posted: Sat Aug 19, 2017 12:50 pm   Subject: Opt out
There is almost no information Gixen has that eBay doesn't already. The flow of information is going both ways and there is pretty much no way to use Gixen and keep this activity hidden from eBay. In ...
  Topic: HTTP TIMEOUT (77)
mario

Replies: 14
Views: 12296

PostForum: Support   Posted: Thu Aug 17, 2017 6:52 am   Subject: HTTP TIMEOUT (77)
It wasn't a timeout, the message is wrong, and the reason is because response returned by eBay had too much clutter and was too long to enter into the database, and in absence of it another process co ...
  Topic: Changed user name as requested, old and new wont' work
mario

Replies: 3
Views: 3223

PostForum: Support   Posted: Tue Aug 15, 2017 8:07 am   Subject: Changed user name as requested, old and new wont' work
I just looked at your new Gixen account, and everything seems fine to me. Please let me know what exactly is not working.
  Topic: Unknown Error
mario

Replies: 20
Views: 12192

PostForum: Support   Posted: Sun Aug 13, 2017 2:15 pm   Subject: Unknown Error
Roberto,

While the difference is subtle and no consolation, it wasn't Gixen that failed you here, this is some problem on eBay's side. I am also still waiting to hear what it was and if the problem ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 7480

PostForum: Support   Posted: Sun Aug 13, 2017 2:11 pm   Subject: This is gettimg silly
Yes,

Please do if you haven't already - you shouldn't lose a day of your subscription.
  Topic: Problem Placing a Bid
mario

Replies: 7
Views: 5512

PostForum: Support   Posted: Sun Aug 13, 2017 2:10 pm   Subject: Problem Placing a Bid
I have to take a look at this. Gixen has a way of seeing if item was listed with BIN, but so far I've seen no way to see if that BIN is still in place or removed after first bid is placed. Maybe I am ...
  Topic: outbid not true
mario

Replies: 4
Views: 3519

PostForum: Support   Posted: Sun Aug 13, 2017 2:09 pm   Subject: outbid not true
This was indeed won by the mirror.
  Topic: history not picking up snipes from gixen.net
mario

Replies: 4
Views: 3321

PostForum: Support   Posted: Sun Aug 13, 2017 2:06 pm   Subject: history not picking up snipes from gixen.net
My apology. I believe I have fixed the problem now. Some items may be lost from the history, however, and I apologize for this.
  Topic: Unknown Error
mario

Replies: 20
Views: 12192

PostForum: Support   Posted: Wed Aug 09, 2017 11:14 am   Subject: Unknown Error
This is true - and this 6,000 is just at one point in time. For example, since transition was started a few weeks ago, some 28,000 users used Gixen. When there is a real problem that lasts only a few ...
  Topic: 10 Years: Happy Anniversary, Mark!
mario

Replies: 3
Views: 5485

PostForum: Impressions   Posted: Wed Aug 09, 2017 7:08 am   Subject: 10 Years: Happy Anniversary, Mark!
Gixen was launched at the beginning of August of 2006. I started it out of frustration with auctionsniper. My initial idea was to make a sniping tool just for myself, but once I was done I realized I ...
  Topic: Unknown Error
mario

Replies: 20
Views: 12192

PostForum: Support   Posted: Wed Aug 09, 2017 6:43 am   Subject: Unknown Error
This will indeed take a while, someone has to debug this issue. We are probably talking weeks.
  Topic: GIXEN SECURITY AND PRIVACY ISSUES
mario

Replies: 3
Views: 3698

PostForum: Support   Posted: Wed Aug 09, 2017 6:42 am   Subject: GIXEN SECURITY AND PRIVACY ISSUES
You don't access your Gixen account just by typing gixen.net, you have to log in with your credentials. Also, Gixen no longer stores your eBay username and password at all, and it has nothing to do wi ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 7480

PostForum: Support   Posted: Tue Aug 08, 2017 9:57 am   Subject: This is gettimg silly
To re-affirm - number of failed snipes (excluding account issues) has dropped 5-fold at least, and is now approximately at 1 in 1000. The last I looked it was 7 late snipes out of 6,990 sent.

And t ...
  Topic: This is gettimg silly
mario

Replies: 11
Views: 7480

PostForum: Support   Posted: Tue Aug 08, 2017 9:52 am   Subject: This is gettimg silly
Please email me - some email services filter out Gixen email.
  Topic: Token has been revoked by the user.
mario

Replies: 4
Views: 3927

PostForum: Support   Posted: Tue Aug 08, 2017 9:51 am   Subject: Token has been revoked by the user.
Log in to the web interface (desktop, not mobile version), click on the Settings page, and there will be an option near top to re-authorize Gixen. Just follow the instructions.
  Topic: Change Password from Settings Page
mario

Replies: 4
Views: 5903

PostForum: Suggestions and Ideas   Posted: Mon Aug 07, 2017 7:14 pm   Subject: Change Password from Settings Page
I will do this when things calm down a bit - still too busy with many support issues, though most are minor and/or explanations only.
  Topic: Autosnipe Firefox Addon 1.3 (Official)
mario

Replies: 12
Views: 25282

PostForum: Announcements   Posted: Mon Aug 07, 2017 7:11 pm   Subject: Autosnipe Firefox Addon 1.3 (Official)
The new platform has a 100% reliable watchlist import - so you can use that instead - just add items to watchlist, and later import them to Gixen. Or you can create custom list "Gixen list" ...
  Topic: Third-party authorization
mario

Replies: 3
Views: 3727

PostForum: Support   Posted: Mon Aug 07, 2017 7:09 pm   Subject: Third-party authorization
Correct - I have no idea what Lithium technologies is.
  Topic: Why gixen will not properly log in and the simple fix
mario

Replies: 2
Views: 2226

PostForum: Support   Posted: Mon Aug 07, 2017 7:08 pm   Subject: Why gixen will not properly log in and the simple fix
Sorry about that, gixen.net has always been a temporary location until transition is over. Now when it is, everything is back at gixen.com.
  Topic: can't log in to Gixen, help please!
mario

Replies: 22
Views: 11939

PostForum: Support   Posted: Mon Aug 07, 2017 7:06 pm   Subject: can't log in to Gixen, help please!
If you don't receive an automated email within 15 minutes of sending it, please email me. Some email providers filter our Gixen emails as spam. If you have a spam folder, check it first.
  Topic: This is gettimg silly
mario

Replies: 11
Views: 7480

PostForum: Support   Posted: Mon Aug 07, 2017 7:05 pm   Subject: This is gettimg silly
I responded to your email - you registered two different Gixen accounts, both linked to the same ebay account. There is no bug here, just make your pick which one you want to use.
  Topic: 2 or 3 seconds bidding offset won't update in my setting
mario

Replies: 19
Views: 12591

PostForum: Support   Posted: Mon Aug 07, 2017 6:46 pm   Subject: 2 or 3 seconds bidding offset won't update in my setting
Great, good to see that avatar after a long time. Welcome back, John.
  Topic: Error 203 for Desktop Manager/ Snipes 4 Gixen.net -exp toke
mario

Replies: 3
Views: 2848

PostForum: Support   Posted: Mon Aug 07, 2017 9:34 am   Subject: Error 203 for Desktop Manager/ Snipes 4 Gixen.net -exp toke
Gixen Desktop Manager is outdated now, please do not use it until I release the next update.

As for expired authorization, please re-authorize your Gixen account from the Gixen settings page (web U ...
  Topic: this site seems to be falling apart, all my snipes have gon
mario

Replies: 9
Views: 4419

PostForum: Support   Posted: Mon Aug 07, 2017 8:02 am   Subject: this site seems to be falling apart, all my snipes have gon
I need your username to see what is going on, can you please let me know or email it to me?
  Topic: Unknown Error
mario

Replies: 20
Views: 12192

PostForum: Support   Posted: Mon Aug 07, 2017 7:32 am   Subject: Unknown Error
This "Unknown error" seems to be an eBay issue. It is being looked at, as I already reported a few that are similar.
  Topic: can't log in to Gixen, help please!
mario

Replies: 22
Views: 11939

PostForum: Support   Posted: Mon Aug 07, 2017 7:30 am   Subject: can't log in to Gixen, help please!
Just to confirm - everything is back on gixen.com now, and gixen.net, in fact, now redirects back to gixen.com. The transition is officially over.
  Topic: Can't add snipes if they end at the same time?
mario

Replies: 3
Views: 2533

PostForum: Support   Posted: Mon Aug 07, 2017 7:25 am   Subject: Can't add snipes if they end at the same time?
This is no longer an issue. I will remove this restriction.
  Topic: this site seems to be falling apart, all my snipes have gon
mario

Replies: 9
Views: 4419

PostForum: Support   Posted: Mon Aug 07, 2017 7:24 am   Subject: this site seems to be falling apart, all my snipes have gon
gixen.net now redirects to gixen.com and all the new code is there. All the accounts with scheduled bids have been either transitioned or such auctions have ended.
  Topic: Im being asked to open a new account! I already have one
mario

Replies: 2
Views: 2611

PostForum: Support   Posted: Mon Aug 07, 2017 7:14 am   Subject: Im being asked to open a new account! I already have one
moonbop,

If you haven't already, please email me and include your usernames.
  Topic: New User - Site wants me to Pay
mario

Replies: 3
Views: 3543

PostForum: Support   Posted: Sun Aug 06, 2017 6:10 am   Subject: New User - Site wants me to Pay
Mirror is optional, your snipes will work without it.

It's simply an additional server that does the same thing as the main one, only it's located elsewhere. If one server (e.g main) goes down, the ...
  Topic: S&H charges not being displayed for all ebay snipes
mario

Replies: 4
Views: 5834

PostForum: Support   Posted: Sat Aug 05, 2017 9:32 pm   Subject: S&H charges not being displayed for all ebay snipes
In fact, it does, or to be more precise, eBay has a way to do it. As of recently things have changed, and now the auction information returned, including shipping, is personalized to the user who requ ...
  Topic: 2 or 3 seconds bidding offset won't update in my setting
mario

Replies: 19
Views: 12591

PostForum: Support   Posted: Sat Aug 05, 2017 9:29 pm   Subject: 2 or 3 seconds bidding offset won't update in my setting
John,

It's great to see you back in the forum and on Gixen in general. Please email me for your forum account.

Mario.
  Topic: Desktop Manager - Could not get info for item
mario

Replies: 8
Views: 5258

PostForum: Support   Posted: Wed Aug 02, 2017 2:48 am   Subject: Desktop Manager - Could not get info for item
Gixen Desktop Manager need a new version. The old one may or may not work with Gixen credentials. If not - please use the web interface until the new version is released.
  Topic: I was charged twice
mario

Replies: 1
Views: 1983

PostForum: Support   Posted: Mon Jul 31, 2017 6:01 am   Subject: I was charged twice
Please email me and include details - I need your username.
  Topic: Password change link not working for me
mario

Replies: 13
Views: 9441

PostForum: Support   Posted: Mon Jul 31, 2017 3:02 am   Subject: Password change link not working for me
Gmail is fine as far as I know, no users with gmail account complained so far. Mark, please email me and let me know what gmail address you used, and I will check the mail logs.
  Topic: Duplicate InvocationID violation.
mario

Replies: 8
Views: 4797

PostForum: Support   Posted: Mon Jul 31, 2017 3:01 am   Subject: Duplicate InvocationID violation.
This means that the bid went through, but Gixen never received response. When Gixen re-tried with the same request ID, it was notified the request already went through.

I need to fix this, so that ...
  Topic: account suddenly not working...
mario

Replies: 8
Views: 5003

PostForum: Support   Posted: Sun Jul 30, 2017 6:23 pm   Subject: account suddenly not working...
JEFFREYJONE89, let me see - what is the item id?
  Topic: Can't sign up for mirror. \"session expired\" ev
mario

Replies: 2
Views: 2137

PostForum: Support   Posted: Sun Jul 30, 2017 5:06 pm   Subject: Can't sign up for mirror. \"session expired\" ev
What happens, what do you see? Any error?
  Topic: After changing password, mirror isn't linked
mario

Replies: 1
Views: 1696

PostForum: Support   Posted: Sun Jul 30, 2017 5:06 pm   Subject: After changing password, mirror isn't linked
Please email me and include your gixen and ebay usernames.
  Topic: Do not Understand why no bid AND status box notation. Pleas
mario

Replies: 7
Views: 4734

PostForum: Support   Posted: Sun Jul 30, 2017 4:49 pm   Subject: Do not Understand why no bid AND status box notation. Pleas
Here is the longer message provided by eBay: "In order to proceed, please provide additional details about yourself. Go to ebay.com/up".
  Topic: Password change link not working for me
mario

Replies: 13
Views: 9441

PostForum: Support   Posted: Sun Jul 30, 2017 4:44 pm   Subject: Password change link not working for me
It is sending emails, only yahoo and AOL are filtering them out. Please email me and include your Gixen and ebay usernames.
  Topic: problem Login in in the new gixen
mario

Replies: 16
Views: 11116

PostForum: Support   Posted: Sun Jul 30, 2017 4:35 pm   Subject: problem Login in in the new gixen
johnho2uk, please email me and include your gixen and ebay username.
  Topic: account suddenly not working...
mario

Replies: 8
Views: 5003

PostForum: Support   Posted: Sat Jul 29, 2017 8:55 pm   Subject: account suddenly not working...
Jeffrey,

Gixen is transitioning away from using ebay usernames and passwords for login. Please register at www.gixen.net/register.php to get a Gixen username and password.
  Topic: Just moved over to the Mirror, gettign errors
mario

Replies: 2
Views: 2034

PostForum: Support   Posted: Sat Jul 29, 2017 11:30 am   Subject: Just moved over to the Mirror, gettign errors
Please register Gixen account at www.gixen.net/register.php

Gixen is moving away from using eBay username and password for authentication, now you must pick Gixen username and password.
  Topic: account suddenly not working...
mario

Replies: 8
Views: 5003

PostForum: Support   Posted: Sat Jul 29, 2017 11:29 am   Subject: account suddenly not working...
Please email me at support@gixen.com. Include details - e.g. error message and ebay username.
  Topic: Signing up didn't work
mario

Replies: 14
Views: 10009

PostForum: Support   Posted: Sat Jul 29, 2017 6:23 am   Subject: Re: Dodgy goings on
I had the same problem, I think a Gixen is finished hacked or just not working anymore no doubt ebay have decided to curtail Gixen's snipe service. I would change your password within ebay just to be ...
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 15802

PostForum: Support   Posted: Sat Jul 29, 2017 6:20 am   Subject: Gixen.net wont allow me to add new snipes
John,

Please email me and include your Gixen and eBay usernames. Also include reference to this forum thread.
  Topic: Gixen says that I was OUTBID but I WON
mario

Replies: 5
Views: 4529

PostForum: Support   Posted: Sat Jul 29, 2017 6:18 am   Subject: Gixen says that I was OUTBID but I WON
Ramona,

Thank you for reporting this - I believe I have fixed this now for all new snipes.
  Topic: Don't understand why i lost this auction
mario

Replies: 5
Views: 3011

PostForum: Support   Posted: Sat Jul 29, 2017 5:59 am   Subject: Don't understand why i lost this auction
edtinari,

My apology - there was a Gixen problem around that time that caused this to happen. The error message is erroneous. My apology again.
  Topic: Changes to gixen reregistering
mario

Replies: 2
Views: 2323

PostForum: Support   Posted: Sat Jul 29, 2017 5:27 am   Subject: Changes to gixen reregistering
Are you logging in your new username at www.gixen.com? Log in at www.gixen.net until these two sites are merged around Aug 5th.
  Topic: error 203
mario

Replies: 9
Views: 5126

PostForum: Support   Posted: Fri Jul 28, 2017 4:50 pm   Subject: error 203
Please email me, and include your ebay username and item id.
  Topic: Odd behavior: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 2
Views: 2204

PostForum: Support   Posted: Fri Jul 28, 2017 4:49 pm   Subject: Odd behavior: AUCTION ENDED EARLY OR SNIPE LATE
There was a temporary issue that cause this that's resolve now. My apology about this.
  Topic: Gixen not working
mario

Replies: 1
Views: 1825

PostForum: Support   Posted: Fri Jul 28, 2017 4:49 pm   Subject: Gixen not working
I need more info than that.
  Topic: New Gixen net some minor fails
mario

Replies: 10
Views: 5332

PostForum: Support   Posted: Fri Jul 28, 2017 4:48 pm   Subject: New Gixen net some minor fails
Sorry about that, it took a bit longer to resolve, but it should be good now.
  Topic: Incorrect Auction Conclusion Messages
mario

Replies: 1
Views: 1649

PostForum: Support   Posted: Fri Jul 28, 2017 4:47 pm   Subject: Incorrect Auction Conclusion Messages
Please email me and include at least one item id.
  Topic: Suspicious Email
mario

Replies: 13
Views: 7256

PostForum: Support   Posted: Fri Jul 28, 2017 4:47 pm   Subject: Suspicious Email
There is a sign up button - only on gixen.net, not gixen.com.
  Topic: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
mario

Replies: 19
Views: 11572

PostForum: Support   Posted: Fri Jul 28, 2017 9:07 am   Subject: GIXEN NOT REFLECTING THE ACTUAL LATEST HIGHEST BID
Here are my thoughts:

1) Price update is at the moment less frequent than it should be, as I had a bug in routine that was doing this. This is being fixed. However note that it will never be instan ...
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 9216

PostForum: Support   Posted: Thu Jul 27, 2017 6:51 pm   Subject: Gixen.net not showing item Thumbnails
OK, found the issue and fixed it, image urls are now updating slowly - it may take several hours until they are all updated.
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 9216

PostForum: Support   Posted: Thu Jul 27, 2017 6:21 pm   Subject: Gixen.net not showing item Thumbnails
I replicated the issue, looking into it.
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 3479

PostForum: Support   Posted: Thu Jul 27, 2017 6:19 pm   Subject: bid under asking price it wasn't
I am telling you what eBay returned to Gixen, black and white. If you think that's not it, so be it, I won't argue with you. But I have no way of resolving the issue.
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 3479

PostForum: Support   Posted: Thu Jul 27, 2017 3:59 pm   Subject: bid under asking price it wasn't
This has nothing to do with Gixen. Restriction is enforced by eBay, and you have to resolve it with them.

See detailed message returned by eBay below.

---
Your account has been temporarily rest ...
  Topic: bid under asking price it wasn't
mario

Replies: 5
Views: 3479

PostForum: Support   Posted: Thu Jul 27, 2017 3:30 pm   Subject: bid under asking price it wasn't
Your account is limited, apparently due to non-payment of previously won purchases.
  Topic: CSV EXPORT / CSV IMPORT -FAILURE Internal server error
mario

Replies: 2
Views: 2224

PostForum: Support   Posted: Thu Jul 27, 2017 7:51 am   Subject: CSV EXPORT / CSV IMPORT -FAILURE Internal server error
I am working on resolving this, please give me 24 hours.
  Topic: PLEASE HELP FOR EROR 101 . LOG IN GIXEN.COM FIRST
mario

Replies: 6
Views: 3816

PostForum: Support   Posted: Thu Jul 27, 2017 6:41 am   Subject: PLEASE HELP FOR EROR 101 . LOG IN GIXEN.COM FIRST
You mis-typed that error - it tells you to register at GIXEN.NET, not GIXEN.COM.
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 15802

PostForum: Support   Posted: Thu Jul 27, 2017 6:40 am   Subject: Gixen.net wont allow me to add new snipes
equinoxygene,

That link there does not tell you you have to re-authorize, it only gives you an ability to do it if needed.
  Topic: Mirror Service not working on .net
mario

Replies: 4
Views: 2946

PostForum: Support   Posted: Thu Jul 27, 2017 6:38 am   Subject: Mirror Service not working on .net
Transfer form still works, you can use it.
  Topic: Suspicious Email
mario

Replies: 13
Views: 7256

PostForum: Support   Posted: Wed Jul 26, 2017 7:34 pm   Subject: Suspicious Email
Yaz, I am quite sorry I caused this anxiety. I sent one email a while ago, however it seems that many users have not received it. AOL and Hotmail are particularly bad at filtering out emails without o ...
  Topic: Paid member, now Gixen is Ebay linked?
mario

Replies: 3
Views: 2741

PostForum: Support   Posted: Wed Jul 26, 2017 7:33 pm   Subject: Paid member, now Gixen is Ebay linked?
Please email me and include your eBay and Gixen usernames.
  Topic: Unable to link ebay account.
mario

Replies: 1
Views: 2174

PostForum: Support   Posted: Wed Jul 26, 2017 7:32 pm   Subject: Unable to link ebay account.
Please email me and include your Gixen and eBay usernames.
  Topic: Bid Under Asking Price... But it Wasn't?
mario

Replies: 7
Views: 4427

PostForum: Support   Posted: Wed Jul 26, 2017 5:40 pm   Subject: Bid Under Asking Price... But it Wasn't?
My mistake, I looked at the wrong field, buy-it-now price was initially 33.0, not current price. This bid was in fact refused with message "Please enter a price lower than Buy It Now price." ...
  Topic: Gixen.net wont allow me to add new snipes
mario

Replies: 35
Views: 15802

PostForum: Support   Posted: Wed Jul 26, 2017 4:50 pm   Subject: Gixen.net wont allow me to add new snipes
These may be different issues, please email me and include details and your Gixen and eBay usename(s).
  Topic: Paid member
mario

Replies: 1
Views: 1648

PostForum: Support   Posted: Wed Jul 26, 2017 4:48 pm   Subject: Paid member
Ron,

Please email me and include your Gixen and eBay usernames.
  Topic: Can't add snipes no matter the item
mario

Replies: 3
Views: 2859

PostForum: Support   Posted: Wed Jul 26, 2017 4:48 pm   Subject: Can't add snipes no matter the item
Please repeat the signup procedure from scratch. Do not click on old links, they are expired. If it still doesn't work, please email me.
  Topic: \"Transition\" FAILED. Miserably
mario

Replies: 12
Views: 5671

PostForum: Support   Posted: Wed Jul 26, 2017 4:47 pm   Subject: \"Transition\" FAILED. Miserably
Please email me and include your Gixen and eBay usernames.
  Topic: Bid Under Asking Price... But it Wasn't?
mario

Replies: 7
Views: 4427

PostForum: Support   Posted: Wed Jul 26, 2017 4:45 pm   Subject: Bid Under Asking Price... But it Wasn't?
This was a bid increments issue - please google for "ebay bid increments" and you will understand.
  Topic: I chose the same ebay username and password by mistake
mario

Replies: 2
Views: 2745

PostForum: Support   Posted: Wed Jul 26, 2017 4:43 pm   Subject: I chose the same ebay username and password by mistake
Please email me and I will take a look. Include usernames. Generally, same username is not an issue. I don't recommend same password, in fact I strongly recommend against it, but again I have no way o ...
  Topic: Gixen Emails not working
mario

Replies: 2
Views: 1929

PostForum: Support   Posted: Wed Jul 26, 2017 4:40 pm   Subject: Gixen Emails not working
I restarted the service, you should be getting them now.
  Topic: \"Transition\" FAILED. Miserably
mario

Replies: 12
Views: 5671

PostForum: Support   Posted: Wed Jul 26, 2017 11:11 am   Subject: \"Transition\" FAILED. Miserably
Actually despite the problems, it seems to be a success. Most users do not have an issue any longer, more than 2/3 of scheduled snipes are now on the new system, and the reliability has actually gone ...
  Topic: Autosnipe
mario

Replies: 3
Views: 2593

PostForum: Support   Posted: Wed Jul 26, 2017 8:09 am   Subject: Autosnipe
Note that you can use watchlist import though - this feature is now 100% reliable.
  Topic: The Move Over - Help!
mario

Replies: 6
Views: 3459

PostForum: Support   Posted: Wed Jul 26, 2017 8:08 am   Subject: The Move Over - Help!
Please try again now, I believe this issue is resolved now.
  Topic: Trouble authorizing account
mario

Replies: 13
Views: 5870

PostForum: Support   Posted: Wed Jul 26, 2017 8:07 am   Subject: Trouble authorizing account
It is Smile. Please try registering again now, I believe I found and fixed the issue.
  Topic: The Move Over - Help!
mario

Replies: 6
Views: 3459

PostForum: Support   Posted: Wed Jul 26, 2017 6:46 am   Subject: The Move Over - Help!
Please try again, then email me and include username you tried to register. I turned on some additional logging to see what is happening.
  Topic: Trouble authorizing account
mario

Replies: 13
Views: 5870

PostForum: Support   Posted: Wed Jul 26, 2017 5:53 am   Subject: Trouble authorizing account
I am investigating this. Apparently only some (very few) users are having this problem, it's not a capacity issue. I will post an update as soon as I figure out what is wrong.
  Topic: GIXEN USERNAME / GIXEN PASSWORD
mario

Replies: 10
Views: 6507

PostForum: Support   Posted: Tue Jul 25, 2017 8:44 pm   Subject: GIXEN USERNAME / GIXEN PASSWORD
Bob, yes. You can reset your password at
https://www.gixen.net/forgotpassword.php
  Topic: New System Perfect
mario

Replies: 2
Views: 5072

PostForum: Impressions   Posted: Tue Jul 25, 2017 8:14 pm   Subject: New System Perfect
Great to hear this, this is an obvious benefit of new system. No more captchas.
  Topic: How do I reset Gixen password?
mario

Replies: 2
Views: 5479

PostForum: Suggestions and Ideas   Posted: Tue Jul 25, 2017 8:12 pm   Subject: How do I reset Gixen password?
Go to https://www.gixen.net/forgotpassword.php
  Topic: new site (gixen.net) snipes too spread out on page?
mario

Replies: 9
Views: 7293

PostForum: Suggestions and Ideas   Posted: Tue Jul 25, 2017 8:12 pm   Subject: new site (gixen.net) snipes too spread out on page?
skeske, even if I agree with you, I am actually required to display that information. I may make it configurable though in the future, with default to show it.
  Topic: Gixen API E-Mail received?
mario

Replies: 21
Views: 12116

PostForum: Support   Posted: Tue Jul 25, 2017 8:09 pm   Subject: Gixen API E-Mail received?
Ramona,

You're right in a way... and I don't think I necessarily lack communication skills, but I was too busy with programming and sysadmin job. You see, Gixen is still mostly a one-man operation. ...
  Topic: Transition
mario

Replies: 0
Views: 4746

PostForum: Blog   Posted: Tue Jul 25, 2017 8:04 pm   Subject: Transition
Still have a lot of emails to respond to, but want to share some thoughts.

I knew it wouldn't be easy, and it indeed wasn't smooth as I hoped. While majority of users who transitioned their account ...
  Topic: Error - Duplicate key Value - User name already exists
mario

Replies: 10
Views: 4891

PostForum: Support   Posted: Tue Jul 25, 2017 7:23 pm   Subject: Error - Duplicate key Value - User name already exists
Please try again now. If it doesn't work please email me and include your username.
  Topic: email not recived
mario

Replies: 2
Views: 2438

PostForum: Support   Posted: Tue Jul 25, 2017 7:22 pm   Subject: email not recived
Please try again now.
  Topic: Paid member, now Gixen is Ebay linked?
mario

Replies: 3
Views: 2741

PostForum: Support   Posted: Tue Jul 25, 2017 7:22 pm   Subject: Paid member, now Gixen is Ebay linked?
Please try again now. I agree with you, it wasn't as smooth as I hoped. Lessons learned.
  Topic: GIXEN USERNAME / GIXEN PASSWORD
mario

Replies: 10
Views: 6507

PostForum: Support   Posted: Tue Jul 25, 2017 7:21 pm   Subject: GIXEN USERNAME / GIXEN PASSWORD
Bob, yes, you select Gixen username and password and follow instructions.
  Topic: Gixen won't add bid
mario

Replies: 4
Views: 2485

PostForum: Support   Posted: Tue Jul 25, 2017 6:54 pm   Subject: Gixen won't add bid
That listing seems to have been removed.
  Topic: BID UNDER ASKING PRICE despite snipe above bid increment
mario

Replies: 1
Views: 1578

PostForum: Support   Posted: Tue Jul 25, 2017 6:46 pm   Subject: BID UNDER ASKING PRICE despite snipe above bid increment
This snipe failed because eBay refused it as adult listing. Looking at whether there is a workaround for this.
  Topic: Gixen.net not showing item Thumbnails
mario

Replies: 22
Views: 9216

PostForum: Support   Posted: Tue Jul 25, 2017 6:44 pm   Subject: Gixen.net not showing item Thumbnails
Fixed. Note that you can toggle this yourself on the settings page.
  Topic: Switched to New API, 12 hrs later Ebay Thinks Fraud
mario

Replies: 1
Views: 1630

PostForum: Support   Posted: Mon Jul 24, 2017 8:11 pm   Subject: Switched to New API, 12 hrs later Ebay Thinks Fraud
Click on the settings page, and near top you will see a link "Re-authorize your eBay account".
  Topic: Suspicious Email
mario

Replies: 13
Views: 7256

PostForum: Support   Posted: Mon Jul 24, 2017 12:51 pm   Subject: Suspicious Email
It's legitimate, I sent that email.

Gixen is moving away from login with eBay credentials - you have to create Gixen username and password.
  Topic: HTTP TIMEOUT(77)
mario

Replies: 3
Views: 2468

PostForum: Support   Posted: Sun Jul 23, 2017 8:06 pm   Subject: HTTP TIMEOUT(77)
This was at least partially my mistake, and I apologize for it.

The main server went down due to hosting facility outage (which is another story, they will be replaced soon), and I was in the midst ...
  Topic: A seller seems to be subverting the process
mario

Replies: 3
Views: 4891

PostForum: Impressions   Posted: Tue Jul 04, 2017 10:00 am   Subject: A seller seems to be subverting the process
This is normal - google for eBay proxy bidding, that's how eBay works.

You do not know the maximum bid of the winning bidder - all you see is the second maximum bid + bid increment. The winning bid ...
  Topic: Ebay.co.uk
mario

Replies: 4
Views: 12307

PostForum: Support   Posted: Sun Jul 02, 2017 6:29 am   Subject: Ebay.co.uk
Julia,

Yes, by default Gixen will switch to whatever site is needed (specifics can be controlled from the settings page, but it's probably best not to change defaults unless you understand what thi ...
  Topic: Gixen API E-Mail received?
mario

Replies: 21
Views: 12116

PostForum: Support   Posted: Thu Jun 29, 2017 6:22 am   Subject: Gixen API E-Mail received?
I deleted the previous messages, as there are reasons why I do not want details I shared in email to users on the public board yet. And yes, I did send that email.

To clarify - this email is sent t ...
  Topic: Gixen mirror down.
mario

Replies: 3
Views: 2586

PostForum: Support   Posted: Tue Jun 27, 2017 4:11 am   Subject: Gixen mirror down.
Please try again now, my apology for this.
  Topic: Bizarre Error Message
mario

Replies: 16
Views: 8667

PostForum: Support   Posted: Tue Jun 27, 2017 4:10 am   Subject: Bizarre Error Message
My apology, the server indeed went down. Please try again, it should be back up again.
  Topic: \"CANCELED - SIGN IN NOT VALID\"
mario

Replies: 7
Views: 4863

PostForum: Support   Posted: Sun Jun 25, 2017 3:30 pm   Subject: \"CANCELED - SIGN IN NOT VALID\"
My apology for this - this happens when eBay inserts captchas, preventing bids from being placed. While I am working on minimizing occurrence of this, this can still happen.

I am working on more pe ...
  Topic: Restart the server
mario

Replies: 1
Views: 1993

PostForum: Support   Posted: Wed Jun 21, 2017 4:59 am   Subject: Restart the server
Sorry for the delay, the issue is fixed now. Please try again now.
  Topic: Cannot log in
mario

Replies: 6
Views: 3545

PostForum: Support   Posted: Wed Jun 21, 2017 4:57 am   Subject: Cannot log in
No, it was a database issue that's resolved now. My apology, please try again now.
 
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