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  Topic: bid not placed, regular or mirror
Cupid

Replies: 4
Views: 34

PostForum: Support   Posted: Sat Aug 13, 2022 5:12 am   Subject: bid not placed, regular or mirror
I'd be interested in where you were advised that message had anything to do with your bid amount ?... I don't recall seeing any such advice here.

That message indicates a restriction imposed by the ...
  Topic: bid not placed, regular or mirror
Cupid

Replies: 4
Views: 34

PostForum: Support   Posted: Sat Aug 13, 2022 3:36 am   Subject: bid not placed, regular or mirror
.. and if you'd like others to offer their opinion can you also let us know what status Gixen gave the snipe, after it had completed, on both the Main and Mirror tabs ?
  Topic: Can I see what I was willing to pay?
Cupid

Replies: 1
Views: 35

PostForum: Support   Posted: Fri Aug 12, 2022 3:39 am   Subject: Can I see what I was willing to pay?
Where are you looking, on your snipes page, in the History page or on Ebay ?

Snipes are removed from the snipes page after a couple of days, but while they are still there the 'Bid' column represen ...
  Topic: My Gixen history page doesn't show my bids or my wins
Cupid

Replies: 2
Views: 26

PostForum: Support   Posted: Thu Aug 11, 2022 2:03 am   Subject: My Gixen history page doesn't show my bids or my wins
Do you initially import your snipes from a list?... I'm thinking that could, at least, account for 0.0 bid amounts and that they were deleted as when you update those the default initial bid of 0.0 is ...
  Topic: Can I have my subscription changed over to the one year
Cupid

Replies: 2
Views: 34

PostForum: Support   Posted: Thu Aug 11, 2022 1:55 am   Subject: Can I have my subscription changed over to the one year
Please can you send this request via email to Mario directly at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact Tab.

I imagine that, if you wanted a recurrin ...
  Topic: Information videos
Cupid

Replies: 2
Views: 49

PostForum: Support   Posted: Tue Aug 09, 2022 6:05 am   Subject: Information videos
Do you mean renew Authorisation ?

A text version of that is available in the blogs [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]here.
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Mon Aug 08, 2022 4:11 am   Subject: Please remove this warning message
... and that's why it's not a fixed offset... everyone with a Mirror subscription gets to choose.

I often bid on auctions where there's a lot of snipers, I assume most of them automated, so that pr ...
  Topic: Error messaging when starting up Desktop App
Cupid

Replies: 3
Views: 50

PostForum: Support   Posted: Sat Aug 06, 2022 2:40 pm   Subject: Error messaging when starting up Desktop App
I'm sorry I don't really understand what you mean, but I'll try to interpret what I think you might mean in the following answer.

The Gixen Desktop Manager needs to use your Gixen credentials in or ...
  Topic: Are Gixen accounts identifiable to ebay?
Cupid

Replies: 3
Views: 80

PostForum: Support   Posted: Sat Aug 06, 2022 2:30 pm   Subject: Are Gixen accounts identifiable to ebay?
I wouldn't think so, no.

Gixen uses the one permission you grant for it to bid on your behalf that is associated with your Gixen account, there is no need for it to pass on the Gixen credentials wh ...
  Topic: Error messaging when starting up Desktop App
Cupid

Replies: 3
Views: 50

PostForum: Support   Posted: Sat Aug 06, 2022 2:18 pm   Subject: Error messaging when starting up Desktop App
Is it prompting you to provide your Gixen credentials ?

If not perhaps you opted to save the wrong ones, and if you have a gixen.ini file in the working directory of the the application from then d ...
  Topic: So embarrassed. Spelled by username wrong. Can I fix it?
Cupid

Replies: 1
Views: 71

PostForum: Support   Posted: Sat Aug 06, 2022 4:16 am   Subject: So embarrassed. Spelled by username wrong. Can I fix it?
You can try to register again using the correct spelling, of course until you try you won't know if the correctly spelled version is already taken or not.

If you have a subscription you can then tr ...
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Fri Aug 05, 2022 2:31 am   Subject: Please remove this warning message
Yes, as I intimated, if they are prepared to sit and look at an auction ending in real time, and are happy to pay more than their research tells them is a fair price...

Experience has taught me tha ...
  Topic: Can't sign up to Mirror from UK
Cupid

Replies: 2
Views: 87

PostForum: Support   Posted: Thu Aug 04, 2022 12:17 pm   Subject: Can't sign up to Mirror from UK
Yes, there are plenty of us in the UK that are able to upgrade to having a Mirror subscription using Paypal.

Is an AmEx card the only way you have of funding a Paypal payment ?... I'd suspect that' ...
  Topic: How to get OLD format back??
Cupid

Replies: 1
Views: 105

PostForum: Support   Posted: Wed Aug 03, 2022 8:07 am   Subject: How to get OLD format back??
I have not yet found a limit to the number of snipes being displayed on one page and I've gone up to 65 snipes trying to find one, what is the limit you've found ?
  Topic: Suggestion: Add P&P to 'Bids' listing page
Cupid

Replies: 1
Views: 181

PostForum: Suggestions and Ideas   Posted: Mon Aug 01, 2022 11:36 pm   Subject: Suggestion: Add P&P to 'Bids' listing page
It is already displayed, but not accurately, so I think it should actually be removed as discussed in this thread:

https://www.gixen.com/forum/viewtopic.php?p=40345#40345
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 6
Views: 264

PostForum: Support   Posted: Mon Aug 01, 2022 11:34 pm   Subject: Shipping amount not working on certain items.
To be honest ebay get it wrong in their summary views quite often too, they can only be relied on on their auction pages.

I definitely think we should remove it to stop misleading people.
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 1
Views: 106

PostForum: Support   Posted: Mon Aug 01, 2022 2:03 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I think this is another one that is best directed to Ebay customer support since it was their software that rejected the bid when Gixen tried to place it.
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 6
Views: 264

PostForum: Support   Posted: Mon Aug 01, 2022 1:59 am   Subject: Shipping amount not working on certain items.
If it's not accurate, and can't be made so, I think that is justification for removing it completely.

It's never been something I wanted, though shipping price is very important in my bidding, so ...
  Topic: ebay Gixen Sniper
Cupid

Replies: 1
Views: 145

PostForum: Support   Posted: Sat Jul 30, 2022 12:24 pm   Subject: ebay Gixen Sniper
Do you mean the browser extension(s) that are normally supported via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659

?
  Topic: Gixen button missing on eBay
Cupid

Replies: 2
Views: 145

PostForum: Support   Posted: Sat Jul 30, 2022 3:49 am   Subject: Gixen button missing on eBay
I think the first place to check is that the extension that provides this feature is still enabled in your browser.

If not, or perhaps as a next step, I'd try re-installing it.
  Topic: Says won but didnt 374188137349
Cupid

Replies: 3
Views: 166

PostForum: Support   Posted: Sat Jul 30, 2022 3:45 am   Subject: Says won but didnt 374188137349
Are you sure ?

It certainly looks like a bid of US $12.50 won that auction, from an Ebay account that currently has a 763 positive feedback rating. Is that not the account you have authorised Gixen ...
  Topic: Another major outage today
Cupid

Replies: 4
Views: 232

PostForum: Support   Posted: Fri Jul 29, 2022 2:49 pm   Subject: Another major outage today
It would also be good to get at least the front/home page to load in less than 2 minutes when this issue occurs...

That way a few more people would be able to see the message you put there informi ...
  Topic: Another major outage today
Cupid

Replies: 4
Views: 232

PostForum: Support   Posted: Fri Jul 29, 2022 1:25 pm   Subject: Another major outage today
Yes, I noticed... are they giving you confidence that it won't happen again ?
  Topic: Password Update
Cupid

Replies: 1
Views: 116

PostForum: Support   Posted: Thu Jul 28, 2022 3:17 am   Subject: Password Update
Gixen does not require or have any access to your Ebay password.

However, it does need authorisation from you to bid in your behalf, and when you change your password on Ebay they generally revoke ...
  Topic: Can't place bids on multiple auctions that end at same tim
Cupid

Replies: 20
Views: 17413

PostForum: Support   Posted: Thu Jul 28, 2022 3:06 am   Subject: Can't place bids on multiple auctions that end at same tim
No, as mentioned above things changed, quite a few years ago now, so that auctions ending in the same second no longer cause issues.
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 647

PostForum: Support   Posted: Wed Jul 27, 2022 6:58 am   Subject: You are not eligible to bid on this item
The last one looks like it might be related to the authorisation, but you only updated that a short while ago dodn't you (as mentioned earlier in this thread), and I assume you have not changed any of ...
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Mon Jul 25, 2022 8:02 am   Subject: Additional languages, pricing update
As per the link I posted just above yours, the options are all available at the top of the Settings page, payment is via Paypal.
  Topic: Notification Options
Cupid

Replies: 3
Views: 185

PostForum: Suggestions and Ideas   Posted: Mon Jul 25, 2022 3:03 am   Subject: Notification Options
Yes, it's not a feature I have enabled, since I always enter the highest amount I'm willing to pay as my snipe amount.

If it's going to cost any more than that, and I get informed, all I'm going t ...
  Topic: Notification Options
Cupid

Replies: 3
Views: 185

PostForum: Suggestions and Ideas   Posted: Sun Jul 24, 2022 1:33 pm   Subject: Notification Options
I would think that a more popular option would be to be able to turn off the end of auction notifications (since Ebay already lets you know if you've won and anything you haven't is presumably of less ...
  Topic: Not elgible to bid on this item
Cupid

Replies: 2
Views: 218

PostForum: Support   Posted: Thu Jul 21, 2022 5:09 am   Subject: Not elgible to bid on this item
What category are these items in and which jurisdiction do you live in ?... I believe both could be an influence on your bids being restricted in this way.

If not category specific, do the titles o ...
  Topic: Exported snipe history file is zero bytes long
Cupid

Replies: 2
Views: 199

PostForum: Support   Posted: Wed Jul 20, 2022 1:45 pm   Subject: Exported snipe history file is zero bytes long
In the 'Export/download' section of the Settings page, the 'Export' option is to obtain a list of your currently active snipes, so if you don't have any of those it will be an empty file.
  Topic: Can I buy more snipes after the first 4 are all used?
Cupid

Replies: 1
Views: 181

PostForum: Support   Posted: Wed Jul 20, 2022 3:27 am   Subject: Can I buy more snipes after the first 4 are all used?
All the options are available via links at the top of the Settings page.

The first couple of images on this blog indicate how to get to there:

https://www.gixen.com/blog/ebay-third-party-authori ...
  Topic: unlinked from Ebay
Cupid

Replies: 1
Views: 161

PostForum: Support   Posted: Mon Jul 18, 2022 12:32 pm   Subject: unlinked from Ebay
Can you provide a bit more detail as it's not clear to me what issue you have.

Are you, for instance, saying you have an issue logging into your Gixen account, or is it an issue with granting autho ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 233

PostForum: Support   Posted: Sun Jul 17, 2022 2:53 pm   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Thank you for the update. Sadly, it's not the first time that Ebay has supported mutually exclusive options, at the same time.
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 233

PostForum: Support   Posted: Sun Jul 17, 2022 12:53 pm   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Since the status you got on the snipe will be as a result of the response Gixen got back from Ebay, when it tried to submit your bid, it is probably a question that is best directed to Ebay themselves ...
  Topic: S&H says $0, which is wrong much of the time...
Cupid

Replies: 5
Views: 303

PostForum: Support   Posted: Sun Jul 17, 2022 12:45 pm   Subject: S&H says $0, which is wrong much of the time...
Note, I changed my options to try to display the postage options for the United States, even though I actually generally use the .co.uk site and myself live in the UK, and then it displayed that messa ...
  Topic: 2 year subscription is not really 2 full years
Cupid

Replies: 2
Views: 207

PostForum: Support   Posted: Sun Jul 17, 2022 4:52 am   Subject: 2 year subscription is not really 2 full years
I'm guessing here, but it might be because on most Ebay sites the maximum length of an auction is 10 days... so having the date set 10 days earlier gives Gixen the time to warn you that the subscripti ...
  Topic: Snipers
Cupid

Replies: 1
Views: 189

PostForum: Support   Posted: Sun Jul 17, 2022 4:45 am   Subject: Snipers
I think Gixen users and perhaps Ebay would likely have something to say if Gixen were to start publishing such information.

Would you be happy to have your sniping information disclosed to others ?
  Topic: Error when adding an item
Cupid

Replies: 24
Views: 13075

PostForum: Support   Posted: Fri Jul 15, 2022 9:34 am   Subject: Error when adding an item
I can add 185498404758 via the web interface without issue.

Have you checked your authorisation, second section of the Settings page is valid ?

Which country/countries are your target sites ?... ...
  Topic: S&H says $0, which is wrong much of the time...
Cupid

Replies: 5
Views: 303

PostForum: Support   Posted: Fri Jul 15, 2022 3:51 am   Subject: S&H says $0, which is wrong much of the time...
For me, viewing from ebay.co.uk, that listing now has:

'This item will post to United States, but the seller has not specified postage options. Contact the seller and request a postage method to yo ...
  Topic: Question: Will gixen keep your bid if you are outbid?
Cupid

Replies: 1
Views: 158

PostForum: Support   Posted: Thu Jul 14, 2022 1:41 pm   Subject: Question: Will gixen keep your bid if you are outbid?
Yes, Gixen will not cancel your snipe in these circumstances, you may however decide to delete it, then there's obviously nothing that Gixen can do to advise you that you might want to add it again.
...
  Topic: \"Set up 2 step verification\"
Cupid

Replies: 1
Views: 193

PostForum: Support   Posted: Mon Jul 11, 2022 1:01 pm   Subject: \"Set up 2 step verification\"
It won't hinder Gixen because Gixen uses the authorisation you give it to place bids on Ebay for you. It doesn't log in like you do, in fact it has no access to your Ebay password at all.
  Topic: \"You are not eligible to bid on this item\"
Cupid

Replies: 2
Views: 235

PostForum: Support   Posted: Mon Jul 11, 2022 6:38 am   Subject: \"You are not eligible to bid on this item\"
I am also located in the UK, and most of the items I snipe are also located here. The titles of the tabs are just indictions that Gixen servers are located in different locations. As an aside, all Eba ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 786

PostForum: Support   Posted: Sun Jul 10, 2022 9:56 am   Subject: Auto renew?
I don't just mean that Paypal holds a record of your payments, it also shows a record of all the recurring payments you have authorised with them, indeed that's where you would need to go if you wante ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 786

PostForum: Support   Posted: Sun Jul 10, 2022 7:25 am   Subject: Auto renew?
If you're having trouble interpreting what the Gixen site is telling you, you can also check your Paypal account, because scheduled/recurring payments will also be detailed there.
  Topic: Two Failed bids!
Cupid

Replies: 5
Views: 451

PostForum: Support   Posted: Sat Jul 09, 2022 3:46 am   Subject: Two Failed bids!
Having to reset your authorisation more often than every 18 months is an indication that Ebay are messing with your account for some reason....

Do you change your password or other settings on ther ...
  Topic: Two Failed bids!
Cupid

Replies: 5
Views: 451

PostForum: Support   Posted: Fri Jul 08, 2022 5:36 am   Subject: Two Failed bids!
It does sound odd for ebay to require an agreement for items like this, have you tried asking the seller if he knows anything about it ?

Otherwise perhaps try a few manual bids on items in this cat ...
  Topic: current bid on my gixen screen does not match ebay current
Cupid

Replies: 1
Views: 222

PostForum: Support   Posted: Thu Jul 07, 2022 1:44 am   Subject: current bid on my gixen screen does not match ebay current
This is normal operation, the prices are updated periodically, not in real time, more often as the time runs out.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 57
Views: 109141

PostForum: Announcements   Posted: Wed Jul 06, 2022 5:13 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
There appears to be support requests here:

https://www.gixen.com/forum/viewtopic.php?p=40229
  Topic: Gixen Extension Dont Work
Cupid

Replies: 3
Views: 297

PostForum: Support   Posted: Wed Jul 06, 2022 5:12 am   Subject: Gixen Extension Dont Work
Support for the browser extensions is usually provided via this thread,

https://www.gixen.com/forum/viewtopic.php?t=8659

I'll put a link back to this thread there.
  Topic: Per-Snipe Allotment
Cupid

Replies: 1
Views: 339

PostForum: Suggestions and Ideas   Posted: Sun Jul 03, 2022 4:53 am   Subject: Per-Snipe Allotment
It sounds like you might want to consider the purchase of either 'mirror chunks' or 'Mirror Pay-Per-Use' which are both available near the top of the Settings page.
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 609

PostForum: Support   Posted: Sat Jul 02, 2022 11:32 am   Subject: Can not get into gixen.com after change in ebay password
To support@gixen.com ?
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 609

PostForum: Support   Posted: Fri Jul 01, 2022 1:03 pm   Subject: Can not get into gixen.com after change in ebay password
If you've tried using:

https://www.gixen.com/forgotpassword.php

and checked your spam folders, and you still don't find an email then please email Mario direct at the support address given on th ...
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 609

PostForum: Support   Posted: Fri Jul 01, 2022 4:07 am   Subject: Can not get into gixen.com after change in ebay password
Changing your password on Ebay has no effect whatsoever on your password on Gixen, these are two completely different things and it is certainly advisable (but not enforceable, since Gixen has no acce ...
  Topic: multiple gixen users all bidding same item with same max bi
Cupid

Replies: 1
Views: 273

PostForum: Support   Posted: Thu Jun 30, 2022 2:59 am   Subject: multiple gixen users all bidding same item with same max bi
Gixen doesn't, Ebay does.

Gixen will submit bids as directed by its users at the offsets they decide.

In the exact scenario you suggest where multiple Gixen users also happen to have the same ma ...
  Topic: 2nd gixen account
Cupid

Replies: 1
Views: 211

PostForum: Support   Posted: Thu Jun 30, 2022 2:53 am   Subject: 2nd gixen account
You just register again using a different Gixen id name:

https://www.gixen.com/main/register.php
  Topic: Cancelled?
Cupid

Replies: 2
Views: 305

PostForum: Support   Posted: Tue Jun 28, 2022 2:34 pm   Subject: Cancelled?
You put them all in 'Group: 3', that is what Grouping is for, the first one that you win cancels all the rest in the same group.

If you want to win them all you should not be putting them in Groups ...
  Topic: First bid no bid
Cupid

Replies: 2
Views: 323

PostForum: Support   Posted: Tue Jun 28, 2022 6:56 am   Subject: First bid no bid
What status did Gixen give the snipe, both on the Main and Mirror tabs, after the auction had completed ?
  Topic: Suggestion: Different kind of group bid
Cupid

Replies: 2
Views: 470

PostForum: Suggestions and Ideas   Posted: Sun Jun 26, 2022 3:41 am   Subject: Suggestion: Different kind of group bid
This already exists, it is known as Contingency Group bidding, but you have to enable it on the Settings page before you can use it.
  Topic: Duplicate billing following price change
Cupid

Replies: 1
Views: 342

PostForum: Support   Posted: Sat Jun 25, 2022 5:35 am   Subject: Duplicate billing following price change
Yes, please email the details to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page and include the Gixen id to which these were credited and he'll sort ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 647

PostForum: Support   Posted: Wed Jun 22, 2022 8:53 am   Subject: You are not eligible to bid on this item
Personally I never use the 'View Item Description', 'View Shipping Information' and 'Bids:' links, but you are right they do still point to .com, that's a defect which should be fixed.

If Ebay don' ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 647

PostForum: Support   Posted: Wed Jun 22, 2022 4:50 am   Subject: You are not eligible to bid on this item
The reauthorise process does always go via the .com site, no matter where your account was registered or where your bids are sent. That is not relevant to your issue though, Ebay accounts are global, ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 647

PostForum: Support   Posted: Tue Jun 21, 2022 9:53 am   Subject: You are not eligible to bid on this item
You can change which site the bids are directed to on the Settings page, it's known as 'Ebay country site' there.

You can also change where the links point, that's known as 'Your current country se ...
  Topic: Watch list no longer showing most items
Cupid

Replies: 4
Views: 381

PostForum: Support   Posted: Tue Jun 21, 2022 9:46 am   Subject: Watch list no longer showing most items
OK, well at least you have a workaround for now then.

We'll need to wait and see if this a widespread issue, you are the first to report it, for your accounts, so far.

Hopefully others will chip ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 647

PostForum: Support   Posted: Tue Jun 21, 2022 3:37 am   Subject: You are not eligible to bid on this item
Can you provide any example auction ids ?

Have you tried approaching Ebay and asking them why your bids are being rejected by them ?
  Topic: Watch list no longer showing most items
Cupid

Replies: 4
Views: 381

PostForum: Support   Posted: Tue Jun 21, 2022 3:34 am   Subject: Watch list no longer showing most items
Are you still able to add snipes manually using the Add button ?
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Sun Jun 19, 2022 3:54 am   Subject: Additional languages, pricing update
The authorisation can be renewed in the second section of the settings page, below where you are looking which is about your subscription to the Mirror service.

This blog illustrates the process:
...
  Topic: Can't sign in and won't send me an email to reset my pass
Cupid

Replies: 1
Views: 345

PostForum: Support   Posted: Wed Jun 15, 2022 2:45 pm   Subject: Can't sign in and won't send me an email to reset my pass
Please contact Mario direct via email at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page and include your Gixen id and a short explanation and he'll get back ...
  Topic: Says won but didnt
Cupid

Replies: 1
Views: 309

PostForum: Support   Posted: Mon Jun 13, 2022 3:03 am   Subject: Says won but didnt
What was the auction number ?
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Sun Jun 12, 2022 4:23 am   Subject: Re: Auto renew freeze
Is the price freeze also valid for 2 year auto renewal? Thanks

Yes, I think the price freeze applies to all recurring payments, so long as they remain active.
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Sun Jun 12, 2022 4:21 am   Subject: Re: Renewal
If I sign up for the subscription does it allow me unlimited snipes?

Yes, that is a benefit of a Mirror subscription.

I think the reason that it isn't explicitly stated as a benefit is that it's ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 786

PostForum: Support   Posted: Sun Jun 12, 2022 4:11 am   Subject: Auto renew?
When you sign up for a recurring payment, the first payment is taken immediately. This is because of the way Paypal have chosen to implement this feature as a push from them, not as a result of a requ ...
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Sat Jun 11, 2022 2:42 pm   Subject: Additional languages, pricing update
I think the way the subscriptions work is that they are a push/send from Paypal, not a pull/request from Gixen.

So, if you sign up for a 2 year recurring subscription it happens every 2 years.
...
  Topic: Additional languages, pricing update
Cupid

Replies: 23
Views: 4333

PostForum: Announcements   Posted: Sat Jun 11, 2022 1:37 pm   Subject: Re: I don't know whre to set up auto renew with PayPal
Can you give directions on where to set up auto renewal with PayPal please?

At the top of the page that comes up after pushing the 'Settings' button after logging into your Gixen account here.
  Topic: How to configure contingency groups?
Cupid

Replies: 3
Views: 425

PostForum: Support   Posted: Sat Jun 11, 2022 10:15 am   Subject: How to configure contingency groups?
OK, I enabled your links.

Good luck with your future use of this feature.
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 689

PostForum: Support   Posted: Sat Jun 11, 2022 5:22 am   Subject: Bidding on one iten and it's turned into another.
As I say, it's rare, probably most sellers don't even realise it's possible to do, mostly they just end the listing if they sell an item elsewhere.

If it were to become a major issue, perhaps a sug ...
  Topic: Outbid Notice with incorrect current price
Cupid

Replies: 1
Views: 326

PostForum: Support   Posted: Sat Jun 11, 2022 5:05 am   Subject: Outbid Notice with incorrect current price
As detailed at the bottom of this page:

https://www.ebay.co.uk/bfl/viewbids/155025202698?item=155025202698&rt=nc

A bid of EUR 131.00 was retracted, so the reason you got the notice was becau ...
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 689

PostForum: Support   Posted: Fri Jun 10, 2022 9:12 am   Subject: Bidding on one iten and it's turned into another.
Yes. it's very rare, but I've seen it happen before, presumably the seller sold the original item elsewhere.

On items without any bids the only way to be certain it can't happen is to place an open ...
  Topic: How to configure contingency groups?
Cupid

Replies: 3
Views: 425

PostForum: Support   Posted: Fri Jun 10, 2022 4:29 am   Subject: How to configure contingency groups?
When you enable Contingency Group bidding on the Settings page what this does is add the Contingency groups to the lust hat you select from before pressing the Add button.

From you description of w ...
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 689

PostForum: Support   Posted: Fri Jun 10, 2022 3:47 am   Subject: Bidding on one iten and it's turned into another.
As detailed here:

https://www.ebay.co.uk/rvh/255569322628?rt=nc

the seller made substantial revisions to the listing on the 9th June.

They are able to do this if there are no bids at the time ...
  Topic: \"Something went wrong. Please try again later.\"
Cupid

Replies: 2
Views: 427

PostForum: Support   Posted: Tue Jun 07, 2022 3:24 am   Subject: \"Something went wrong. Please try again later.\"
Others have reported that deleting the Ebay cookies in your browser tends to help with this.

If that does not work, perhaps try a different browser, that also helps some.
  Topic: \"Your ebay authorization has expired\" even thou
Cupid

Replies: 1
Views: 328

PostForum: Support   Posted: Mon Jun 06, 2022 11:38 am   Subject: \"Your ebay authorization has expired\" even thou
If you follow all the directions provided in [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this blog you should not get that message any more, and if you do something has gone wrong ...
  Topic: Problems Importing Watch List
Cupid

Replies: 1
Views: 312

PostForum: Support   Posted: Sun Jun 05, 2022 2:23 pm   Subject: Problems Importing Watch List
Items that can't be sniped (because they are not auctions) can not be imported.
  Topic: How to buy as guest?
Cupid

Replies: 1
Views: 328

PostForum: Support   Posted: Sat Jun 04, 2022 2:09 pm   Subject: How to buy as guest?
I presume you mean without a paid Mirror subscription ?

It's just the same as if you do have a subscription. You create an account, authorise it to place bids on your Ebay account and then add the ...
  Topic: won vs ended on snipe history page
Cupid

Replies: 1
Views: 343

PostForum: Support   Posted: Wed Jun 01, 2022 2:28 pm   Subject: won vs ended on snipe history page
I think that you might get extra records with that status when you edit snipes after setting them up, in that case the deleted time will be when you changed the price.
  Topic: can i also bid live
Cupid

Replies: 1
Views: 435

PostForum: Support   Posted: Mon May 30, 2022 4:07 am   Subject: can i also bid live
You can bid manually too, however if you place a bid at the amount you set in Gixen or more and you get there before Gixen does you effectively block Gixen from lacing that bid too.

Not a problem a ...
  Topic: \"You are not eligible to bid on this item\" issu
Cupid

Replies: 3
Views: 525

PostForum: Support   Posted: Sat May 28, 2022 2:56 pm   Subject: \"You are not eligible to bid on this item\" issu
Is costume jewellery of this value something that you've purchased before with this Ebay account ?
  Topic: Dumb question, but what happens when I win the auction?
Cupid

Replies: 1
Views: 397

PostForum: Support   Posted: Fri May 27, 2022 10:42 am   Subject: Dumb question, but what happens when I win the auction?
Yes, this aspect is the same as if you placed the bid manually.

Ebay handles the process after you win, enabling you to pay for it, contact the seller if necessary etc.
  Topic: \"You are not eligible to bid on this item\" issu
Cupid

Replies: 3
Views: 525

PostForum: Support   Posted: Thu May 26, 2022 1:04 pm   Subject: \"You are not eligible to bid on this item\" issu
It's not likely that there's going to be an easy answer to that given that the only way you can get that message is Ebay refusing to accept the bid and returning that status as a reason.

So, as a f ...
  Topic: Ebay internal problem
Cupid

Replies: 1
Views: 866

PostForum: Suggestions and Ideas   Posted: Tue May 24, 2022 10:02 am   Subject: Ebay internal problem
Changing your Ebay password will generally remove the authorisation that you provide Gixen to bid on Ebay on your behalf.

You should therefore renew it using the second section of the Settings page ...
  Topic: Artikelliste Gebote eintragen funktioniert nicht, hängt
Cupid

Replies: 2
Views: 644

PostForum: Support   Posted: Mon May 23, 2022 8:03 am   Subject: Artikelliste Gebote eintragen funktioniert nicht, hängt
Generally this forum only operates in the English language.

However, through the use of online translation tools it is sometimes possible to understand what your issue might be.

Do you have any ...
  Topic: Are groups bidding on the same item from different sellers
Cupid

Replies: 1
Views: 339

PostForum: Support   Posted: Mon May 23, 2022 7:53 am   Subject: Are groups bidding on the same item from different sellers
I recommend reading the [url=https://www.gixen.com/main/faq.php]FAQ page.

Yes, it sounds like you already understand what a normal/standard Group is for.

There are also specialist Groups for oth ...
  Topic: bid way over incrment ?? thanks
Cupid

Replies: 1
Views: 456

PostForum: Support   Posted: Sun May 22, 2022 6:23 am   Subject: bid way over incrment ?? thanks
I can see a bid of 84 and a winning bid of 86 being reported by Ebay as having been placed in the same second, and the increment in that range is 2.

What was the auction number as your cut and past ...
  Topic: Gixen didn't bid on item
Cupid

Replies: 1
Views: 459

PostForum: Support   Posted: Sat May 21, 2022 3:02 pm   Subject: Gixen didn't bid on item
In order to get that message Gixen must have tried to place the bid.

That's because that will be an interpretation of what Ebay responded with when it tried.

Most likely it will be because Ebay ...
  Topic: Password reset, no email received
Cupid

Replies: 3
Views: 540

PostForum: Support   Posted: Thu May 19, 2022 10:29 am   Subject: Password reset, no email received
These emails often get filtered out as suspected spam by email providers, so it's worth checking your spam folder if you have one.

If it's not there, please email Mario direct at the support addres ...
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
Cupid

Replies: 8
Views: 1135

PostForum: Suggestions and Ideas   Posted: Sun May 15, 2022 1:05 pm   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Please keep it friendly, and on topic.
  Topic: Status (main): INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 658

PostForum: Support   Posted: Sun May 15, 2022 9:16 am   Subject: Status (main): INVALID AUTHORIZATION
Best off to renew the authorisation then, as I suggested, there's certainly no harm doing that, having a more up to date authorisation can only ever be an advantage.
  Topic: Settings page?
Cupid

Replies: 6
Views: 812

PostForum: Support   Posted: Sun May 15, 2022 9:13 am   Subject: Settings page?
If the form isn't sending you an email then you need to contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please inc ...
  Topic: Settings page?
Cupid

Replies: 6
Views: 812

PostForum: Support   Posted: Sun May 15, 2022 9:09 am   Subject: Settings page?
You don't ever supply your Ebay password to Gixen, that's not how it works any more.

You authorise Gixen to be able to bid on your behalf, that is what this blog is about:

https://www.gixen.com/ ...
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
Cupid

Replies: 8
Views: 1135

PostForum: Suggestions and Ideas   Posted: Sun May 15, 2022 3:28 am   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Well, that deteriorated fast...
  Topic: Given login timeout
Cupid

Replies: 1
Views: 390

PostForum: Support   Posted: Sat May 14, 2022 10:36 am   Subject: Given login timeout
I'd suggest looking at the second section of the Settings page to see if it says that your authorisation is set up.

[url=https://www.gixen.com/blog/ebay-third-party-authorizations/]This blog, shoul ...
  Topic: Status (main): INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 658

PostForum: Support   Posted: Sat May 14, 2022 9:37 am   Subject: Status (main): INVALID AUTHORIZATION
What it means is that when Gixen tried to place the bid, Ebay returned a response indicating that the authorisation you gave Gixen to place bids on your behalf is no longer valid. Authorisations get e ...
  Topic: LAST SECOND BIDS VERSUS MIRROR BIDS
Cupid

Replies: 1
Views: 404

PostForum: Support   Posted: Sat May 14, 2022 9:10 am   Subject: LAST SECOND BIDS VERSUS MIRROR BIDS
There is no possible 'conflict' for any choice of offset times.

The one that you set with the highest value offset is considerably more likely to be the one that places the bid since that is the o ...
  Topic: Settings page?
Cupid

Replies: 6
Views: 812

PostForum: Support   Posted: Fri May 13, 2022 3:29 am   Subject: Settings page?
The Settings page is only available after you have logged in to Gixen as pictured in [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this blog.

However, if the issue is that you ca ...
  Topic: Support for eBay--Sweden (Tradera)
Cupid

Replies: 9
Views: 14616

PostForum: Support   Posted: Wed May 11, 2022 4:13 am   Subject: Support for eBay--Sweden (Tradera)
Since it is now owned by Paypal, not Ebay, unfortunately I think it's getting less not more likely.
  Topic: Not keeping up with current bid
Cupid

Replies: 1
Views: 492

PostForum: Support   Posted: Thu May 05, 2022 5:53 am   Subject: Not keeping up with current bid
This is not a bug, it's by design, the resources required to monitor all Ebay auctions in real time would be prohibitive, so the auction prices are updated periodically, more frequently towards the en ...
  Topic: Large jump in bid price
Cupid

Replies: 1
Views: 450

PostForum: Support   Posted: Thu May 05, 2022 5:45 am   Subject: Large jump in bid price
When you set up the snipe did you notice a note on the auction that the reserve was not met ?

This will be the reason, the seller paid extra for a reserve, you are always bidding against that, as w ...
  Topic: Cannot get to work
Cupid

Replies: 1
Views: 503

PostForum: Support   Posted: Thu Apr 28, 2022 5:50 am   Subject: Cannot get to work
I'm not sure what you mean, to be honest.

What are you expecting that is not happening ?

Is the snipe appearing on your snipes page after you push the 'Add' button ?

The bid itself will only ...
  Topic: I sent bids on an item I deleted 5 days ago??
Cupid

Replies: 7
Views: 912

PostForum: Support   Posted: Tue Apr 26, 2022 2:06 pm   Subject: I sent bids on an item I deleted 5 days ago??
Is it possible that you've accidentally set up more than one Gixen account ?

That said, if it was deleted an hour and a half after the auction was won, only you can do that, the automated removal f ...
  Topic: I sent bids on an item I deleted 5 days ago??
Cupid

Replies: 7
Views: 912

PostForum: Support   Posted: Tue Apr 26, 2022 12:42 pm   Subject: I sent bids on an item I deleted 5 days ago??
When you Edit a snipe you will eventually get a record in your history that you deleted the original snipe. It will have been replaced by the one Mario is referring to.

What Mario is saying is that ...
  Topic: iphone 13 15.4.1 crashes & bids not recorded
Cupid

Replies: 1
Views: 545

PostForum: Support   Posted: Tue Apr 19, 2022 8:45 am   Subject: iphone 13 15.4.1 crashes & bids not recorded
Have you tried the mobile interface in a web browser on your phone ?

I would think that is less likely to be rendered out of date by new technology.
  Topic: Suggestion: Carnet
Cupid

Replies: 3
Views: 722

PostForum: Suggestions and Ideas   Posted: Tue Apr 19, 2022 8:42 am   Subject: Suggestion: Carnet
All the options are laid out at the top of the Settings page after you log in here via the web interface.
  Topic: Suggestion: Carnet
Cupid

Replies: 3
Views: 722

PostForum: Suggestions and Ideas   Posted: Mon Apr 18, 2022 10:10 am   Subject: Suggestion: Carnet
I think 'Chunks' and 'Pay per use' were designed and implemented for occasional users.
  Topic: No email notification of listed removed?
Cupid

Replies: 1
Views: 446

PostForum: Support   Posted: Mon Apr 18, 2022 4:07 am   Subject: No email notification of listed removed?
Do you normally get notifications for cases where you bid is now too low to be accepted by Ebay and for completed snipes.

So you have them turned on in your settings and have an active Mirror subs ...
  Topic: Status Ended/Won
Cupid

Replies: 1
Views: 460

PostForum: Support   Posted: Sun Apr 17, 2022 12:14 pm   Subject: Status Ended/Won
Do they have this status on both the Main and Mirror tabs ?

Did you update them after the auctions had competed. or use the browsers 'Refresh' button after having modified them ?

Or, depending o ...
  Topic: Can't get the password reset code
Cupid

Replies: 2
Views: 584

PostForum: Support   Posted: Sat Apr 16, 2022 12:13 pm   Subject: Can't get the password reset code
Now that you are able to log in, can you check whether it was sending the code to the email address set on your Settings page as the one for notifications ?
  Topic: logging onto desktop download
Cupid

Replies: 1
Views: 469

PostForum: Support   Posted: Fri Apr 15, 2022 11:27 am   Subject: logging onto desktop download
I just responded to the other thread that you posted on:

https://www.gixen.com/forum/viewtopic.php?t=8703

with:

I don't quite understand.. are you saying you can't log in to both the Desktop ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 53
Views: 288087

PostForum: Announcements   Posted: Fri Apr 15, 2022 11:23 am   Subject: Gixen Desktop Manager (64-bit) released
I don't quite understand.. are you saying you can't log in to both the Desktop Manager or here on the website ?

If so have you tried resetting your password using this page:

https://www.gixen.c ...
  Topic: Can't log in from IOS app / No issues with Web
Cupid

Replies: 4
Views: 827

PostForum: Support   Posted: Wed Apr 13, 2022 8:53 am   Subject: Can't log in from IOS app / No issues with Web
It's probably best to email Mario direct then. Only he has access to details about your Gixen account.

He can be contacted at the support address given on the [url=https://www.gixen.com/main/contac ...
  Topic: Can't log in from IOS app / No issues with Web
Cupid

Replies: 4
Views: 827

PostForum: Support   Posted: Tue Apr 12, 2022 7:50 am   Subject: Can't log in from IOS app / No issues with Web
Are you typing in your credentials from scratch, or using values stored in your phone ?
  Topic: Constantly getting logged out
Cupid

Replies: 1
Views: 599

PostForum: Support   Posted: Sun Apr 10, 2022 3:56 am   Subject: Constantly getting logged out
Do you have any protection software that might be deleting your cookies ?

Or, do you have your browser set up to delete them when you close it ?

Have you tried a different browser to see if it's ...
  Topic: Status (mirror) N/A
Cupid

Replies: 5
Views: 1232

PostForum: Support   Posted: Wed Apr 06, 2022 11:12 am   Subject: Status (mirror) N/A
I can reproduce this by scaling my desktop page in my desktop browser.

So, yes, I think it's a display issue with the mobile interface in a mobile browser.

I don't think it's going to have any a ...
  Topic: Status (mirror) N/A
Cupid

Replies: 5
Views: 1232

PostForum: Support   Posted: Wed Apr 06, 2022 8:58 am   Subject: Status (mirror) N/A
Are there any other indications that your subscription may not be active ?

For example, having the countdown when you log in here, adverts on the snipes page, no ability to alter the offset of your ...
  Topic: Gixen showing wrong shipping amount
Cupid

Replies: 3
Views: 776

PostForum: Support   Posted: Wed Apr 06, 2022 8:49 am   Subject: Gixen showing wrong shipping amount
Yes, I realise you are a potential buyer, I was attempting to establish whether you live (and therefore your Ebay shipping address is) in the same country as the item is located, which you have now co ...
  Topic: Gixen showing wrong shipping amount
Cupid

Replies: 3
Views: 776

PostForum: Support   Posted: Wed Apr 06, 2022 4:09 am   Subject: Gixen showing wrong shipping amount
I've not found it reliable for international shipping, however it's usually OK for domestic.

I gather you live, and have your shipping address located, in the United States, as are the item/seller ...
  Topic: ebay, VPNs and Gixen
Cupid

Replies: 2
Views: 748

PostForum: Support   Posted: Sun Apr 03, 2022 5:13 am   Subject: ebay, VPNs and Gixen
Gixen can't log into your Ebay account, even if it wanted to, because you never provide it with your Ebay password.

What Gixen has is authority to place bids on your behalf, which you provide to it ...
  Topic: Instructions how to use GIXEN
Cupid

Replies: 1
Views: 572

PostForum: Support   Posted: Fri Apr 01, 2022 7:58 am   Subject: Instructions how to use GIXEN
I think, generally, people pick this kind of thing up as they go along.

The tick box to the left doesn't have any immediate effect, it is used to select the items that will be deleted when you sele ...
  Topic: UK Daylight Savings Time Issue? AUCTION END TIME CHANGED
Cupid

Replies: 2
Views: 672

PostForum: Support   Posted: Fri Apr 01, 2022 7:50 am   Subject: UK Daylight Savings Time Issue? AUCTION END TIME CHANGED
No, it will be because, if you look at the listing itself, at the top:

'This listing was ended by the seller because the item is no longer available.'

As a slight aside, Gixen doesn't work in a ...
  Topic: I can't import my bid list
Cupid

Replies: 1
Views: 566

PostForum: Support   Posted: Fri Apr 01, 2022 3:39 am   Subject: I can't import my bid list
Most often this is due to the authorisation to access your Ebay account being invalid.

You can renew it at any time using the second section of the Settings page, it doesn't cost you anything and t ...
  Topic: Does Gixen bid on an item that has not met reserved price?
Cupid

Replies: 1
Views: 567

PostForum: Support   Posted: Fri Apr 01, 2022 3:34 am   Subject: Does Gixen bid on an item that has not met reserved price?
Gixen always submits the bid you specify, whether or not there is a reserve price.

This is how all sniping services work, the price you pay is however worked out by Ebay based on other bids and res ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 4423

PostForum: Support   Posted: Wed Mar 30, 2022 12:22 pm   Subject: You are not eligible to bid on this item.
It's probably best if you take that one direct to Mario to take a closer look at (as he has for others above), Guy.

He can be contacted via the support address on the [url=https://www.gixen.com/mai ...
  Topic: Cookies issue
Cupid

Replies: 3
Views: 990

PostForum: Support   Posted: Wed Mar 30, 2022 12:13 pm   Subject: Cookies issue
If you are not able to log in, I'd first recommend using a different browser, just in case the one you are using is in some way messed up.

Then, if that does not work, and you are not able to rese ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 54
Views: 149489

PostForum: Announcements   Posted: Tue Mar 29, 2022 10:12 am   Subject: Please re-authorize Gixen on eBay
I think once you get to the stage where you can't link your account at all your only option is to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/main/con ...
  Topic: Cookies issue
Cupid

Replies: 3
Views: 990

PostForum: Support   Posted: Tue Mar 29, 2022 10:04 am   Subject: Cookies issue
I can imagine there might be guidance about that being a higher security risk... in which case not everyone would be happy with such a change.
  Topic: 「SHIPPING ADDRESS COUNTRY RESTRICTED」 I want to release
Cupid

Replies: 1
Views: 599

PostForum: Support   Posted: Tue Mar 29, 2022 10:02 am   Subject: 「SHIPPING ADDRESS COUNTRY RESTRICTED」 I want to release
I assume you mean your higher bid was rejected by Ebay ?

Unfortunately currently Ebay only seems to take account of your primary shipping address, if the seller has chosen not to ship to that addre ...
  Topic: 4 winning snipes per month.
Cupid

Replies: 3
Views: 923

PostForum: Support   Posted: Wed Mar 23, 2022 5:16 am   Subject: 4 winning snipes per month.
Yes an active Mirror Subscription entitles you to schedule as many snipes as you like.
  Topic: BID UNDER ASKING PRICE
Cupid

Replies: 2
Views: 901

PostForum: Support   Posted: Wed Mar 23, 2022 4:44 am   Subject: BID UNDER ASKING PRICE
Ebay will always reject a bid that is less than one bid increment above the current auction price.

The price rose with another bid being accepted at 3 seconds before the auction end, so yours will ...
  Topic: Sign up for mirror
Cupid

Replies: 1
Views: 676

PostForum: Support   Posted: Mon Mar 21, 2022 11:52 am   Subject: Sign up for mirror
All the subscription options are at the top of the Settings page, which you can get to by pushing the 'Settings' button after you have logged in here.

If your bids are just too low, this won't nece ...
  Topic: iOS app isn’t working 144462879683
Cupid

Replies: 1
Views: 610

PostForum: Support   Posted: Mon Mar 21, 2022 11:44 am   Subject: iOS app isn’t working 144462879683
... and you are still able to log in here to the web interface, in order to schedule your snipes ?
  Topic: undelete
Cupid

Replies: 2
Views: 765

PostForum: Support   Posted: Sun Mar 20, 2022 2:20 pm   Subject: undelete
This sounds very odd to me, not something that anyone else has reported.

If you've deleted a snipe you should then be able to add a snipe for that same item.

Have you checked that this item defi ...
  Topic: Auction ended while snipe is scheduled in 22hours
Cupid

Replies: 2
Views: 758

PostForum: Support   Posted: Sun Mar 20, 2022 2:13 pm   Subject: Auction ended while snipe is scheduled in 22hours
Yes, this auction was ended when the seller accepted a Best Offer from a different buyer than retracted their bid.
  Topic: snipes not going through
Cupid

Replies: 1
Views: 671

PostForum: Support   Posted: Sat Mar 19, 2022 1:58 pm   Subject: snipes not going through
If they were snipes only on the Main server (either without a Mirror Subscription or with one but part of a Group) and they completed during this [url=https://www.gixen.com/forum/viewtopic.php?t=10608 ...
  Topic: items appear as \"ended\"; emails say \"canc
Cupid

Replies: 3
Views: 971

PostForum: Support   Posted: Fri Mar 18, 2022 10:41 am   Subject: items appear as \"ended\"; emails say \"canc
I think it's likely that more new users, without Mirror subscriptions, are going to use groups since it now appears to allow them to enter more snipes before they reach the limit now imposed on such u ...
  Topic: items appear as \"ended\"; emails say \"canc
Cupid

Replies: 3
Views: 971

PostForum: Support   Posted: Fri Mar 18, 2022 4:34 am   Subject: items appear as \"ended\"; emails say \"canc
I would only expect a Cancelled status when using a Group and therefore as a result of the outcome of an auction that ended earlier within the same group.

Were these snipes entered as members of a ...
  Topic: password change made safer
Cupid

Replies: 1
Views: 729

PostForum: Suggestions and Ideas   Posted: Fri Mar 18, 2022 4:27 am   Subject: password change made safer
There is already an account settings page, you access it via the Settings button near the top of the snipes page after you have logged on here.

The issue with allowing passwords to be changed from ...
  Topic: unable to load snipes /impossible de charger des snipes
Cupid

Replies: 1
Views: 647

PostForum: Support   Posted: Wed Mar 16, 2022 7:46 am   Subject: unable to load snipes /impossible de charger des snipes
Is this something that used to work, but now doesn't, or have you never managed to add a snipe to Gixens snipe page ?

I can add a snipe for that auction using the web interface, so it must be somet ...
  Topic: Can't See Comments Field
Cupid

Replies: 1
Views: 633

PostForum: Support   Posted: Mon Mar 14, 2022 4:13 am   Subject: Can't See Comments Field
There should be a field between Offset (Mirror): and the 'Add' button on the snipes page that you can type into.

It is a feature that is only enabled for Mirror subscribers, do you have an active s ...
  Topic: A few of my 'Won' snipes
Cupid

Replies: 3
Views: 914

PostForum: Support   Posted: Sun Mar 13, 2022 7:51 am   Subject: A few of my 'Won' snipes
Your description is consistent with having more than one Ebay account, perhaps more than one Gixen account too.

Have your sellers been paid by the winners of the auctions you think you won ?

Thi ...
  Topic: A few of my 'Won' snipes
Cupid

Replies: 3
Views: 914

PostForum: Support   Posted: Fri Mar 11, 2022 4:22 pm   Subject: A few of my 'Won' snipes
The emails that inform you that you have won are coming from Ebay, is that correct ?
  Topic: timing
Cupid

Replies: 1
Views: 686

PostForum: Support   Posted: Fri Mar 11, 2022 5:40 am   Subject: timing
You can if you have an active Mirror subscription.

Snipes without a subscription will default to a 6 second offset.
  Topic: why gixen wont put bid on, on 1 item
Cupid

Replies: 3
Views: 962

PostForum: Support   Posted: Sun Mar 06, 2022 1:14 pm   Subject: why gixen wont put bid on, on 1 item
Ah yes, that would explain it, in fact I think we've had similar reported before, so it should have occurred to me to suggest that:

https://www.gixen.com/forum/viewtopic.php?t=7184
  Topic: Potential Unauthorized Transaction
Cupid

Replies: 1
Views: 641

PostForum: Support   Posted: Sun Mar 06, 2022 1:07 pm   Subject: Potential Unauthorized Transaction
The only person with the access required to the Gixen servers needed to look at other users scheduled snipes is Mario.

He can be contacted directly via email at the support address given on the [ur ...
  Topic: why gixen wont put bid on, on 1 item
Cupid

Replies: 3
Views: 962

PostForum: Support   Posted: Sun Mar 06, 2022 7:32 am   Subject: why gixen wont put bid on, on 1 item
What is the auction number ?
  Topic: Change email address
Cupid

Replies: 1
Views: 719

PostForum: Support   Posted: Thu Mar 03, 2022 5:32 am   Subject: Change email address
The address that Gixen sends notification emails to is set in the 'Notification' section of the Settings page.

This blog is for another purpose but starts by indicating how to get to the Settings p ...
  Topic: Gixen did not work
Cupid

Replies: 2
Views: 866

PostForum: Support   Posted: Thu Mar 03, 2022 5:17 am   Subject: Gixen did not work
If your bid had been acceptable to Ebay it still would not have won since there was an earlier bid (27 Feb) placed of the same amount and in that case the earlier bid is the winner.

In this case yo ...
  Topic: won two auctions in grouped snipe
Cupid

Replies: 3
Views: 992

PostForum: Support   Posted: Mon Feb 28, 2022 7:07 am   Subject: won two auctions in grouped snipe
I recommend that new users read the whole of the FAQ page.

That said, those two questions should probably be amalgamated into one.
  Topic: won two auctions in grouped snipe
Cupid

Replies: 3
Views: 992

PostForum: Support   Posted: Mon Feb 28, 2022 3:29 am   Subject: Re: won two auctions in grouped snipe
Did not see anything in the FAQ regarding this

From the FAQ page:

Do you support group bids?
Yes. Group bids can be used for items that do not have end times within 2 minutes of each other. Be ...
  Topic: Disregard shipping addresses
Cupid

Replies: 3
Views: 2159

PostForum: Suggestions and Ideas   Posted: Tue Feb 22, 2022 6:56 am   Subject: Disregard shipping addresses
Ebay accounts are global, it doesn't really matter via which site you choose to set them up.

The link that Gixen provides on your snipes page is set by your selection of 'Your current country setti ...
  Topic: 2 snipes exicuted and 1 did not - I am confused
Cupid

Replies: 5
Views: 1432

PostForum: Support   Posted: Wed Feb 16, 2022 11:20 am   Subject: 2 snipes exicuted and 1 did not - I am confused
2/13/22 12:57:14 PM UTC is before 2/13/22 05:20:17 PM UTC, isn't it ?

Also according to the listing the final price was EUR 35.09; the 7.50 EUR price was outbid just over an hour before the auction ...
  Topic: ShopGoodwill
Cupid

Replies: 31
Views: 52739

PostForum: Suggestions and Ideas   Posted: Wed Feb 16, 2022 9:50 am   Subject: ShopGoodwill
I doubt anyone has yet implemented an automated sniping solution for ShopGoodwill.

If people are getting out-sniped it's most likely from people manually entering late bids.
  Topic: UI issues on My Snipes
Cupid

Replies: 2
Views: 834

PostForum: Support   Posted: Tue Feb 15, 2022 2:34 pm   Subject: UI issues on My Snipes
You can post a link without the https, and others can figure it out.

What happens if you try to add the snipe again and then remove it ?

Any errors doing that ?... and what is the outcome ?
  Topic: Mixed messages
Cupid

Replies: 1
Views: 818

PostForum: Support   Posted: Tue Feb 15, 2022 7:19 am   Subject: Mixed messages
Because your 'authorization' is not the same thing as your 'subscription'.

The following blog was written to help explain the difference and guide you through the process of updating your authoriza ...
  Topic: 2 snipes exicuted and 1 did not - I am confused
Cupid

Replies: 5
Views: 1432

PostForum: Support   Posted: Tue Feb 15, 2022 7:06 am   Subject: 2 snipes exicuted and 1 did not - I am confused
Do you mean on the Gixen online snipes page that you get to after logging in here ?

What status has Gixen assigned to this snipe, both on the Main and Mirror tabs ?
  Topic: Third Party Information
Cupid

Replies: 1
Views: 873

PostForum: Suggestions and Ideas   Posted: Tue Feb 15, 2022 7:04 am   Subject: Third Party Information
I assume you are referring to

prohibiting users from sharing log-in information with third-parties

This hasn't applied to Gixen for quite some time now. Gixen does not have access to your passwo ...
  Topic: Password reset
Cupid

Replies: 1
Views: 802

PostForum: Support   Posted: Mon Feb 14, 2022 8:02 am   Subject: Password reset
It does seem strange that the password reset emails are much more likely not to arrive than the 'forgot username' ones. My guess is that it is something to do with the content of these emails that cau ...
  Topic: Cancel my Account
Cupid

Replies: 1
Views: 841

PostForum: Support   Posted: Sat Feb 12, 2022 7:00 am   Subject: Cancel my Account
Log in to your Paypal account and your scheduled payments will be detailed there, that's where you can cancel them from.
  Topic: Gixen switched the eBay account it buys for
Cupid

Replies: 1
Views: 789

PostForum: Support   Posted: Sat Feb 12, 2022 6:57 am   Subject: Gixen switched the eBay account it buys for
If you have the wrong account authorised for Gixen to place bids on you can change this by updating the authorisation in the second section of the Settings page.

This blog documents the process wit ...
  Topic: Main and Mirror optimum times to win
Cupid

Replies: 4
Views: 1229

PostForum: Support   Posted: Fri Feb 11, 2022 4:43 am   Subject: Main and Mirror optimum times to win
As I said, it's not really an issue either way, there are no advantages of having them different or the same, it just makes a difference as to which server you would prefer to win the vast majority of ...
  Topic: How does eBay bidding work?
Cupid

Replies: 3
Views: 2884

PostForum: Announcements   Posted: Thu Feb 10, 2022 5:56 am   Subject: How does eBay bidding work?
Another argument that been discussed many times before.

My take on this has always been, and remains, if you want that option you are not currently entering snipes at the true maximum you are prepa ...
  Topic: Main and Mirror optimum times to win
Cupid

Replies: 4
Views: 1229

PostForum: Support   Posted: Thu Feb 10, 2022 5:45 am   Subject: Main and Mirror optimum times to win
This is a perennial discussion (the reason there's already a blog on the subject), for which there is no 'right' answer.

Different strategies work best in different scenarios, unfortunately you nev ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 5
Views: 1497

PostForum: Support   Posted: Thu Feb 10, 2022 5:22 am   Subject: INVALID AUTHORIZATION
Authorisation is a separate thing from your subscription, please see this blog article on the subject:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Audio files
Cupid

Replies: 1
Views: 741

PostForum: Support   Posted: Wed Feb 09, 2022 4:14 am   Subject: Audio files
If this is related to old auctions hosted on Ebay, I think the best place to discuss it would probably be the Ebay discussion forums.
  Topic: I have 2 different expiration dates - do I have 2 accounts?
Cupid

Replies: 2
Views: 1056

PostForum: Support   Posted: Tue Feb 08, 2022 8:52 am   Subject: I have 2 different expiration dates - do I have 2 accounts?
Since your expiration date is so far in the future now, it sounds like you have more than one subscription that applies to the same Gixen account.

You should be able to see what scheduled payments ...
  Topic: Watchlist does not import
Cupid

Replies: 1
Views: 786

PostForum: Support   Posted: Sun Feb 06, 2022 5:10 am   Subject: Watchlist does not import
Presumably some of the items in your watch list are auctions not just 'Buy It Now's that can't be sniped and hence can't be imported ?

So, assuming that, my next step would be to renew the authoriz ...
  Topic: Bids on listing not showing in Gixen bid box 203809825009
Cupid

Replies: 1
Views: 757

PostForum: Support   Posted: Sat Feb 05, 2022 10:45 am   Subject: Bids on listing not showing in Gixen bid box 203809825009
It's never instantaneous, the prices are updated periodically from a background process that is independent of your browser session.

Assuming you don't have more than 20 snipes scheduled, have you ...
  Topic: snipe just didn't execute and no idea why not?
Cupid

Replies: 4
Views: 1351

PostForum: Support   Posted: Mon Jan 31, 2022 7:58 am   Subject: snipe just didn't execute and no idea why not?
Sometimes the 'ENDED' status means that the snipe was submitted too late or that an edit was made within the last two minutes of the auction.

Did you change the snipe at any time ?

Also if you m ...
  Topic: snipe just didn't execute and no idea why not?
Cupid

Replies: 4
Views: 1351

PostForum: Support   Posted: Sun Jan 30, 2022 5:39 am   Subject: snipe just didn't execute and no idea why not?
What status has Gixen given the snipe now that the auction has completed ?

Interestingly the seller appears to have relisted the auction with a Buy It Now price well below what you were willing to ...
  Topic: Great site! Great service!
Cupid

Replies: 2
Views: 4180

PostForum: Impressions   Posted: Sat Jan 29, 2022 2:04 pm   Subject: Great site! Great service!
It is still possible to use the site for free snipes, so long as you don't need to win more than 4 auctions per month.

At the time of writing the front page reports that:

Users with pending snip ...
  Topic: subscription not applied
Cupid

Replies: 9
Views: 2837

PostForum: Support   Posted: Thu Jan 27, 2022 4:31 am   Subject: subscription not applied
It's been said before that Paypal transactions don't have the same reference number for the sender as the receiver, which would make it impossible for Mario to find your transaction from your referenc ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 5
Views: 1497

PostForum: Support   Posted: Wed Jan 26, 2022 4:48 am   Subject: INVALID AUTHORIZATION
You can keep an eye on the authorisation status on Ebay from the Account tab in My eBay.

Personal Info section, Sign In and Security Link, Third-party app access, View link.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 5
Views: 1497

PostForum: Support   Posted: Tue Jan 25, 2022 12:12 pm   Subject: INVALID AUTHORIZATION
If it wasn't invalidated by Ebay because it was 18 months old it will have been invalidated by them for some other reason.

The known actions that can cause Ebay to invalidate an authorisation are c ...
  Topic: Gixen mirror in exchange for link: need to change URL
Cupid

Replies: 2
Views: 1080

PostForum: Support   Posted: Mon Jan 24, 2022 9:05 am   Subject: Gixen mirror in exchange for link: need to change URL
Not having the link would, at the next check, result in your Gixen account being downgraded so that you would be back in the position where logging in a few times would bring up the form at which you ...
  Topic: My snipe was failed
Cupid

Replies: 5
Views: 2155

PostForum: Support   Posted: Mon Jan 24, 2022 4:44 am   Subject: My snipe was failed
This sounds like something that Mario would need to take a closer look at.

Please email him direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page. I ...
  Topic: Blink
Cupid

Replies: 1
Views: 830

PostForum: Support   Posted: Mon Jan 24, 2022 4:39 am   Subject: Blink
Do you have any anti-popup/advert/spyware software running ?
  Topic: Paid for 6 Gixen chunks and after activating 1 I have 4 lef
Cupid

Replies: 2
Views: 1040

PostForum: Support   Posted: Sun Jan 23, 2022 2:28 pm   Subject: Paid for 6 Gixen chunks and after activating 1 I have 4 lef
Is it possible that you activated more than one in quick succession ?

I think that would extend the period that your account was mirrored for, is there an indication as to how long it will be befor ...
  Topic: How Can I Tell Which Ebay Account I Used When I Signed Up
Cupid

Replies: 1
Views: 758

PostForum: Support   Posted: Sun Jan 23, 2022 2:21 pm   Subject: How Can I Tell Which Ebay Account I Used When I Signed Up
Once logged in here, if you push the 'Settings' button, near the top of the page, the authorisation is detailed in the second section of the page that is displayed as a result.

For added security t ...
  Topic: Bidding in the UK
Cupid

Replies: 2
Views: 1096

PostForum: Support   Posted: Sun Jan 23, 2022 2:14 pm   Subject: Bidding in the UK
Ebay accounts are universal, you can use any Ebay account on any of their sites.

There are of course restrictions that apply to your account dependent on where you registered it and what your deliv ...
  Topic: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET
Cupid

Replies: 5
Views: 1566

PostForum: Support   Posted: Sun Jan 23, 2022 2:02 pm   Subject: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET

It is for this reason that I favour longer offsets, so that my bid is placed, and hopefully accepted, before some of the latest snipers have scheduled their bid to happen and it's them that is caugh ...
  Topic: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET
Cupid

Replies: 5
Views: 1566

PostForum: Support   Posted: Sun Jan 23, 2022 5:10 am   Subject: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET
Ebay bidding rules are that any bid will be rejected if it is less than one bid increment more than the current auction price.

Since prices rise with each accepted bid from a new bidder and many le ...
  Topic: Allow Stronger Passwords
Cupid

Replies: 1
Views: 1072

PostForum: Suggestions and Ideas   Posted: Thu Jan 20, 2022 2:23 pm   Subject: Allow Stronger Passwords
My guess is that it's down to the capabilities of the underlying database.

If so the question metamorphoses into:

'Are Gixen users prepared to pay the extra costs associated with a more capable ...
  Topic: Reset password doesn't work
Cupid

Replies: 1
Views: 904

PostForum: Support   Posted: Wed Jan 19, 2022 11:01 am   Subject: Reset password doesn't work
After checking that your email address is associated with your account using this:

https://www.gixen.com/forgotusername.php

and checking the spam folder of your email account to see if Gixen ema ...
  Topic: Increase bid by minimum bid increment?
Cupid

Replies: 1
Views: 867

PostForum: Support   Posted: Wed Jan 19, 2022 5:10 am   Subject: Increase bid by minimum bid increment?
The only way that this can possibly work is how Gixen does it, which is to submit the bid you specify at the offset you specify.

Any behaviour that involves submitting multiple bids (because most o ...
  Topic: UK not linking to ebay account
Cupid

Replies: 2
Views: 1275

PostForum: Support   Posted: Mon Jan 17, 2022 6:40 am   Subject: UK not linking to ebay account
Which interface are you using ?

Web interface on a Desktop computer ?

Mobile interface via a browser ?

Mobile interface via an App ?

Windows interface via the Desktop Manager on a Windows ...
  Topic: S/H to canada in snipes
Cupid

Replies: 2
Views: 1174

PostForum: Support   Posted: Sun Jan 09, 2022 1:21 pm   Subject: S/H to canada in snipes
Have you set your Target site(s) to be one of the Canadian ones on the Settings page ?
  Topic: Multiple snipe bids were not executed.
Cupid

Replies: 5
Views: 1766

PostForum: Support   Posted: Sun Jan 09, 2022 5:44 am   Subject: Multiple snipe bids were not executed.
There are no restrictions of this kind implemented on the Gixen side, this is all on the Ebay side.

So it's not related to sniping you cant bid at any time manually either.
  Topic: Multiple snipe bids were not executed.
Cupid

Replies: 5
Views: 1766

PostForum: Support   Posted: Sat Jan 08, 2022 5:07 pm   Subject: Multiple snipe bids were not executed.
I avoid this issue by only searching for items (though often including items from the whole world) via my home Ebay site.

This way I never even see the items I can't buy because the seller won't s ...
  Topic: Multiple snipe bids were not executed.
Cupid

Replies: 5
Views: 1766

PostForum: Support   Posted: Sat Jan 08, 2022 4:48 pm   Subject: Multiple snipe bids were not executed.
What status has Gixen given these snipes now that the auctions have completed ?
  Topic: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE
Cupid

Replies: 4
Views: 1437

PostForum: Support   Posted: Sat Jan 08, 2022 6:57 am   Subject: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE
Is she trying to log on to the mobile web interface via a mobile browser (in which case which browser ?) or using one of the Mobile Apps (in which case which one; is she using an Android powered or Ap ...
  Topic: author search function doesn't work
Cupid

Replies: 1
Views: 943

PostForum: Support   Posted: Sat Jan 08, 2022 6:51 am   Subject: author search function doesn't work
I think the issue with that would be that, as deliberate policy, the forum is open to all and hence very few have ids that are registered for the forum.

The function you're using is probably design ...
  Topic: desktop manager
Cupid

Replies: 1
Views: 1033

PostForum: Support   Posted: Sat Jan 08, 2022 6:28 am   Subject: desktop manager
Yes, I think 2.0.2 is the latest version.

I don't recall any commitment for the Desktop Manager to be 'better and more convenient than the web tool', however I also don't necessarily disagree with ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 4423

PostForum: Support   Posted: Fri Jan 07, 2022 11:59 am   Subject: You are not eligible to bid on this item.
What was the auction id this time ?

Perhaps the message sent back by Ebay this time was slightly different.
  Topic: I Like The New Features
Cupid

Replies: 1
Views: 1321

PostForum: Impressions   Posted: Fri Jan 07, 2022 5:24 am   Subject: I Like The New Features
All the options are at the top of the Settings page.

If you've already signed up to recurring payments though you don't need to do anything as the next payment should occur as your subscription ru ...
  Topic: changing/deleting paypal account while maintaing my subscri
Cupid

Replies: 2
Views: 1368

PostForum: Support   Posted: Tue Jan 04, 2022 12:23 pm   Subject: changing/deleting paypal account while maintaing my subscri
As far as I'm aware Paypal is the only payment processor that Gixen currently supports.

The way that Paypal works is that they are the ones that pish the payment to Gixen, it's not like with high s ...
  Topic: Bid substiantially more than closing price.
Cupid

Replies: 1
Views: 1131

PostForum: Support   Posted: Mon Jan 03, 2022 11:42 am   Subject: Bid substiantially more than closing price.
In order for anyone to be able to look into it you'll need to tell us the auction id number.

Are you still able to provide that ?

It would also be useful if you could provide the Status that Gix ...
  Topic: Where is the settings page?
Cupid

Replies: 1
Views: 1152

PostForum: Support   Posted: Mon Jan 03, 2022 11:36 am   Subject: Where is the settings page?
There's good news and not so good news.

The Settings page can be accessed after logging on here and then pressing the Settings button near the top of the snipes page.

Unfortunately there isn't, ...
  Topic: Change Ebay Account and Password in Gixen?
Cupid

Replies: 5
Views: 2527

PostForum: Support   Posted: Sun Jan 02, 2022 7:50 am   Subject: Change Ebay Account and Password in Gixen?
Have you checked that your account is associated with the email address you are monitoring using this page:

https://www.gixen.com/forgotusername.php

If that's working your next step should be to ...
  Topic: Is Gixen suitable for Linux?
Cupid

Replies: 4
Views: 2106

PostForum: Support   Posted: Sat Jan 01, 2022 12:57 pm   Subject: Is Gixen suitable for Linux?
I'd be interested to learn what the disadvantages are of a service, as compared to an application running on your own computer.
  Topic: Is Gixen suitable for Linux?
Cupid

Replies: 4
Views: 2106

PostForum: Support   Posted: Sat Jan 01, 2022 9:26 am   Subject: Is Gixen suitable for Linux?
Gixen is a service, not an application.

As such it is Gixen servers that perform the main function of placing bids on Ebay for you in the last few seconds of the auction.

The only interface you ...
  Topic: ebay link missing
Cupid

Replies: 2
Views: 1270

PostForum: Support   Posted: Wed Dec 29, 2021 3:41 pm   Subject: ebay link missing
I split this post from the thread that you originally posted it on because the rest of that thread was related to linking an Ebay account in Gixen so that Gixen places bids on that Ebay account.

I ...
  Topic: Unwatch an item
Cupid

Replies: 2
Views: 1170

PostForum: Support   Posted: Wed Dec 29, 2021 3:31 pm   Subject: Unwatch an item
Importing from your watch list sets up a snipe with a bid amount of 0.0.

In order to enable a snipe like that you need to Edit it and assign it a bid amount higher than the auction starting price o ...
  Topic: Paid for Gixen Mirror but does not seem to be working
Cupid

Replies: 3
Views: 1437

PostForum: Support   Posted: Mon Dec 27, 2021 1:59 pm   Subject: Paid for Gixen Mirror but does not seem to be working
In the email that you get from Paypal should reference the Gixen id that it applies to.

Note this is not the same thing as your Ebay id or your email address.
  Topic: Paid for Gixen Mirror but does not seem to be working
Cupid

Replies: 3
Views: 1437

PostForum: Support   Posted: Mon Dec 27, 2021 8:50 am   Subject: Paid for Gixen Mirror but does not seem to be working
Is the reference in the email that you received from Paypal exactly the Gixen id that you are logging in to ?

What are the symptoms of 'not seem to be working' what is not happening that you expect ...
  Topic: auction end time changed
Cupid

Replies: 4
Views: 1885

PostForum: Support   Posted: Sun Dec 26, 2021 11:12 am   Subject: auction end time changed
The message is still there at the top of this page:

https://www.ebay.co.uk/itm/255269908676

on the German site it has 'Dieses Angebot wurde vom Verkäufer beendet, da der Artikel nicht meh ...
  Topic: Won't send me my password reset - spam folder checked.
Cupid

Replies: 5
Views: 1982

PostForum: Support   Posted: Wed Dec 22, 2021 1:18 pm   Subject: Won't send me my password reset - spam folder checked.
Have you also sent an email direct to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page ?
  Topic: Disregard shipping addresses
Cupid

Replies: 3
Views: 2159

PostForum: Suggestions and Ideas   Posted: Wed Dec 22, 2021 10:56 am   Subject: Disregard shipping addresses
If you want the way that bidding works on Ebay to change you'd need to persuade Ebay, it's not something Gixen has any influence over.

The only work around that I can suggest, using Gixen is to hav ...
  Topic: Double charged for yearly subscription?
Cupid

Replies: 1
Views: 1133

PostForum: Support   Posted: Wed Dec 22, 2021 4:16 am   Subject: Double charged for yearly subscription?
The most common cause is that you've set up the subscription twice. The method implemented by Paypal is always to push payments out, Gixen does not request them.

You should be able to see this refl ...
  Topic: Snipes not added to mirror (yes, I paid for subscription)
Cupid

Replies: 2
Views: 1259

PostForum: Support   Posted: Tue Dec 21, 2021 1:52 pm   Subject: Snipes not added to mirror (yes, I paid for subscription)
Are you creating this snipe in a Group ?

Grouped snipes are not Mirrored.
  Topic: snipe failed You are not eligible to bid on this item.
Cupid

Replies: 1
Views: 1159

PostForum: Support   Posted: Tue Dec 21, 2021 10:16 am   Subject: snipe failed You are not eligible to bid on this item.
Here are a few previous discussions, over the past few years, on this status that might be of interest:

https://www.gixen.com/forum/viewtopic.php?t=10512

https://www.gixen.com/forum/viewtopic.ph ...
  Topic: auction end time changed
Cupid

Replies: 4
Views: 1885

PostForum: Support   Posted: Mon Dec 20, 2021 4:18 am   Subject: auction end time changed
It means that the auction was ended, due to an action taken by the seller, before it was originally scheduled to end as an auction.

That can be for various reasons, however in this case if you look ...
  Topic: Auction ended early?
Cupid

Replies: 1
Views: 1274

PostForum: Support   Posted: Sat Dec 18, 2021 7:47 am   Subject: Auction ended early?
Yes, it ended early because the seller accepted a best offer as detailed here:

https://www.ebay.com/bfl/viewbids/165233237111

As originally listed it wasn't due to end until 21st December.

It ...
  Topic: Sniping timings
Cupid

Replies: 1
Views: 1324

PostForum: Support   Posted: Sat Dec 18, 2021 6:05 am   Subject: Sniping timings
This debate has been ongoing since automated sniping was first implemented and is already well covered here on this forum.

Personally, I prefer slightly larger offsets because of the bid increment ...
  Topic: know if I should change gixen configuration to bid on ebay
Cupid

Replies: 1
Views: 1208

PostForum: Support   Posted: Sat Dec 18, 2021 5:56 am   Subject: know if I should change gixen configuration to bid on ebay
In general most items are available via all the Ebay sites no matter which one they are originally listed.

Equally, if you are not able to bid from your home site it's also very unlikely that you ...
  Topic: Pictures not showing up after import
Cupid

Replies: 3
Views: 1527

PostForum: Support   Posted: Sat Dec 18, 2021 5:46 am   Subject: Pictures not showing up after import
It must be something to do with the way these images are set up in the import process then.

That's something Mario can look into.
  Topic: Pictures not showing up after import
Cupid

Replies: 3
Views: 1527

PostForum: Support   Posted: Fri Dec 17, 2021 4:56 am   Subject: Pictures not showing up after import
I presume you are talking about the images that appear above the auction number on the snipes page ?

Do they appear after you modify the snipe to provide the bid amount ?
  Topic: Need HELP with password reset PLEASE
Cupid

Replies: 1
Views: 1207

PostForum: Support   Posted: Fri Dec 17, 2021 4:50 am   Subject: Need HELP with password reset PLEASE
Doesn't the email give you instructions as to how to use the code ?
  Topic: Wierd bid history.
Cupid

Replies: 4
Views: 1807

PostForum: Support   Posted: Thu Dec 16, 2021 5:24 am   Subject: Wierd bid history.
I don't know why there would be a random amount reported back to you in this case, that does sound like a defect.
  Topic: Wierd bid history.
Cupid

Replies: 4
Views: 1807

PostForum: Support   Posted: Wed Dec 15, 2021 2:47 pm   Subject: Wierd bid history.
The item you've provided a reference for:

https://www.ebay.com.au/itm/133957774073

was bought at a fixed price of AU $2.60 about 9 hours before the auction was due to complete, it was not purcha ...
  Topic: EBay item #194595868811 CANCELLED
Cupid

Replies: 2
Views: 1321

PostForum: Support   Posted: Wed Dec 15, 2021 2:31 pm   Subject: EBay item #194595868811 CANCELLED
I'm guessing you added this item to a Group, and then won an earlier auction in the same Group ?

That is what normal Groups do, they are not to organise your snipes, but to ensure that you only win ...
  Topic: CSV file format
Cupid

Replies: 1
Views: 1279

PostForum: Support   Posted: Mon Dec 13, 2021 6:20 am   Subject: CSV file format
I think the third field would be Group number, where appropriate.
  Topic: subscription not applied
Cupid

Replies: 9
Views: 2837

PostForum: Support   Posted: Mon Dec 13, 2021 6:14 am   Subject: subscription not applied
Is the Gixen account referenced in the Paypal payment exactly the same as the account that you are logging in to here ?
  Topic: Your Gixen mirror subscription expired on Sat, Dec 11, 2021
Cupid

Replies: 2
Views: 1399

PostForum: Support   Posted: Sat Dec 11, 2021 10:48 am   Subject: Your Gixen mirror subscription expired on Sat, Dec 11, 2021
I presume this was for 'mirror chunks' that need to be enabled on the Settings page after purchase, before they will take effect ?
  Topic: free AND mirror AND backlinks
Cupid

Replies: 3
Views: 1562

PostForum: Support   Posted: Fri Dec 10, 2021 11:18 am   Subject: free AND mirror AND backlinks
This used to be the case, for many years while Gixen was building it's reputation.

I don't think it's an offer that Gixen needs to offer any more and therefore is unlikely to be revived.
  Topic: Slow site and clocking when adding snipes
Cupid

Replies: 3
Views: 1589

PostForum: Support   Posted: Fri Dec 10, 2021 6:02 am   Subject: Slow site and clocking when adding snipes
You seem to be the only one to have reported having this issue lately.
  Topic: Linked Grouped Bids (?? I think ??) and End Time
Cupid

Replies: 5
Views: 1915

PostForum: Support   Posted: Fri Dec 10, 2021 6:00 am   Subject: Linked Grouped Bids (?? I think ??) and End Time
You can configure a group to provide you a set number of wins, that's done in the Multi-win groups section of the Settings page. You may well find it more useful to use this and organise your groups d ...
  Topic: Linked Grouped Bids (?? I think ??) and End Time
Cupid

Replies: 5
Views: 1915

PostForum: Support   Posted: Thu Dec 09, 2021 10:18 am   Subject: Linked Grouped Bids (?? I think ??) and End Time
Yes, you are talking about a combination of normal group, for your two groups and contingency grouping between the two groups.

However, unfortunately, it is not currently possible to perform a con ...
  Topic: Reached free snipes without without winning?!?!
Cupid

Replies: 3
Views: 1604

PostForum: Support   Posted: Thu Dec 09, 2021 5:37 am   Subject: Reached free snipes without without winning?!?!
All these limits are removed if you're prepared to purchase a mirror subscription at a cost of as little as $5.64 per year.
  Topic: Reached free snipes without without winning?!?!
Cupid

Replies: 3
Views: 1604

PostForum: Support   Posted: Wed Dec 08, 2021 10:42 am   Subject: Reached free snipes without without winning?!?!
I'm quite surprised that you were able to enter/schedule 15 snipes, to be honest.

Were some of them Grouped, as all those in the same Group will only count as one since for a normal Group you shoul ...
  Topic: BIDDING ON AUCTIONS WITH ENDING TIMES WITHIN TWO MINUTES
Cupid

Replies: 1
Views: 1313

PostForum: Support   Posted: Wed Dec 08, 2021 10:34 am   Subject: BIDDING ON AUCTIONS WITH ENDING TIMES WITHIN TWO MINUTES
Yes, the warning only applies to items within the same group, which is when you don't want to win them all.

The process of entering your bid starts up to two minutes before the bid is actually requ ...
  Topic: No email with Password reset code
Cupid

Replies: 1
Views: 1335

PostForum: Support   Posted: Tue Dec 07, 2021 5:32 am   Subject: No email with Password reset code
Please email Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page, please include your Gixen id and a short explanation.

He will then be able ...
  Topic: My snipe was failed
Cupid

Replies: 5
Views: 2155

PostForum: Support   Posted: Sun Dec 05, 2021 9:41 am   Subject: My snipe was failed
The authorisation for Gixen to be able to place bids for you on Ebay is not the same thing as your subscription, please see:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Change Ebay Account and Password in Gixen?
Cupid

Replies: 5
Views: 2527

PostForum: Support   Posted: Sun Dec 05, 2021 6:23 am   Subject: Change Ebay Account and Password in Gixen?
These are two different questions because your Gixen account is not the same thing as your Ebay account.

It is also not recommended that you use the same credentials for your Gixen account as for y ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 4423

PostForum: Support   Posted: Thu Dec 02, 2021 12:41 pm   Subject: You are not eligible to bid on this item.
Unfortunately, it doesn't quite yet conform well enough to what Mario needs to be able to take this back to Ebay... that's because the item your bid has been accepted on is a relisting of the one on w ...
  Topic: What's \"A user agreement acceptance is required for
Cupid

Replies: 1
Views: 2079

PostForum: Support   Posted: Thu Dec 02, 2021 8:31 am   Subject: What's \"A user agreement acceptance is required for
It would seem to be a direct transcription from a response received back from Ebay when Gixen tried to place a bid.

So it may be only Ebay that knows the whole meaning, other than the message bein ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 4423

PostForum: Support   Posted: Thu Dec 02, 2021 8:10 am   Subject: You are not eligible to bid on this item.
Have you updated or added any details associated with your Ebay account since your bid was rejected by them ?
  Topic: Auto refresh? E-mail Notifications?
Cupid

Replies: 4
Views: 1776

PostForum: Support   Posted: Wed Dec 01, 2021 5:09 am   Subject: Auto refresh? E-mail Notifications?
Do you have a Mirror subscription ?

It might be during the sign up for Mirror that it populates the email address field.

There is also a field to enter your email address in the Notifications ar ...
  Topic: Not seeing items on my watch list. Can't add a snipe
Cupid

Replies: 1
Views: 1252

PostForum: Support   Posted: Tue Nov 30, 2021 12:01 pm   Subject: Not seeing items on my watch list. Can't add a snipe
We found many years ago that allowing images to be uploaded encouraged a large amount of spam to be posted here. Unlike many forums this one is open to all, people don't need to register in order to p ...
  Topic: Passwrod refused
Cupid

Replies: 1
Views: 1275

PostForum: Support   Posted: Tue Nov 30, 2021 5:49 am   Subject: Passwrod refused
As a next step I'd recommend following the procedure on the FAQ page:

What happens if I mistype my password while logging in?
You will not be able to log in. You can reset your password by using t ...
  Topic: Auto refresh? E-mail Notifications?
Cupid

Replies: 4
Views: 1776

PostForum: Support   Posted: Tue Nov 30, 2021 5:37 am   Subject: Auto refresh? E-mail Notifications?
During the auction Gixen servers periodically retrieve updates to the auction price and status and as a result you can be notified by Gixen via email that your snipe will no longer be executed. That o ...
  Topic: help
Cupid

Replies: 8
Views: 2661

PostForum: Support   Posted: Tue Nov 30, 2021 5:19 am   Subject: help
No, I don't think there is a recommended browser for Gixen.

However if you are having this issue with one I think it's a good idea to try another just to see if the issue might be related to your s ...
  Topic: Idea - one budget for multiple items
Cupid

Replies: 2
Views: 2049

PostForum: Suggestions and Ideas   Posted: Tue Nov 30, 2021 5:12 am   Subject: Idea - one budget for multiple items
IT always makes me nervous when people start suggesting schemes under which they bid more than they believe an item to really be worth.

Suppose someone else thinks exactly the same as you and sets ...
  Topic: No bid from Gixen
Cupid

Replies: 4
Views: 1877

PostForum: Support   Posted: Sun Nov 28, 2021 1:07 pm   Subject: No bid from Gixen
The preparations to place the bid for you can start up to two minutes before the auction ends.

That background process can't be checking back with the user interface to see if you've changed your ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 4423

PostForum: Support   Posted: Sun Nov 28, 2021 6:03 am   Subject: You are not eligible to bid on this item.
Here is what Ebay themselves suggest:

https://www.ebay.com/help/buying/buying-limits/buying-restrictions?id=4012

There is no harm contacting them and asking them directly why their system reject ...
  Topic: Refresh function has not been working under MS-Edge
Cupid

Replies: 6
Views: 2530

PostForum: Support   Posted: Fri Nov 26, 2021 9:18 am   Subject: Refresh function has not been working under MS-Edge
Are you perhaps expecting it to update all auction price information ?

I don't think it does that, that would be really expensive on server resources if everyone were allowed to repeatedly query t ...
  Topic: Refresh function has not been working under MS-Edge
Cupid

Replies: 6
Views: 2530

PostForum: Support   Posted: Fri Nov 26, 2021 6:00 am   Subject: Refresh function has not been working under MS-Edge
Do you mean the Refresh button on the snipes page ? Not the refresh function of the browser (which is not recommended and why the Refresh button was provided on the page itself) ?

When you say 'not ...
  Topic: Can’t log in and can’t get reset code; no response to e
Cupid

Replies: 4
Views: 1889

PostForum: Support   Posted: Thu Nov 25, 2021 8:45 am   Subject: Can’t log in and can’t get reset code; no response to e
I received a response from Mario, did you get that too ?

If not I'd recommend checking your spam folder to see if the responses are there.

EDIT: Yes I see you did, so hopefully you should be abl ...
  Topic: Can’t log in and can’t get reset code; no response to e
Cupid

Replies: 4
Views: 1889

PostForum: Support   Posted: Thu Nov 25, 2021 6:48 am   Subject: Can’t log in and can’t get reset code; no response to e
As I explained via email, we need to get Mario's attention because only he has the access required to be able to help you sort out your logon access to Gixen.
  Topic: gixen not linking to ebay
Cupid

Replies: 16
Views: 5266

PostForum: Support   Posted: Thu Nov 25, 2021 6:05 am   Subject: gixen not linking to ebay
I have not got, or ever had, this issue.

As Mario suggested to twistedvapour above please can you try to email him at the support address given on the [url=https://www.gixen.com/main/contact.php]Co ...
  Topic: Can’t log in and can’t get reset code; no response to e
Cupid

Replies: 4
Views: 1889

PostForum: Support   Posted: Thu Nov 25, 2021 5:57 am   Subject: Can’t log in and can’t get reset code; no response to e
I've sent an email to that address, if you don't receive it please can you confirm your Gixen id here.
  Topic: help
Cupid

Replies: 8
Views: 2661

PostForum: Support   Posted: Mon Nov 22, 2021 6:19 am   Subject: help
Which browser do you use ?
  Topic: \"private listing\" from Gixen?
Cupid

Replies: 3
Views: 1684

PostForum: Support   Posted: Mon Nov 22, 2021 6:18 am   Subject: \"private listing\" from Gixen?
Yes, other peoples bids on normal listings are provided that way, if you are logged into your account you can always see your own bids on a listing though, it does not matter whether or not it is priv ...
  Topic: help
Cupid

Replies: 8
Views: 2661

PostForum: Support   Posted: Sun Nov 21, 2021 4:31 am   Subject: help
I see. Do you have any software, like 'noscript', running in your browser ?

See also:

https://www.gixen.com/forum/viewtopic.php?t=10425
  Topic: help
Cupid

Replies: 8
Views: 2661

PostForum: Support   Posted: Sat Nov 20, 2021 12:45 pm   Subject: help
I'm sorry I don't understand, what do you mean by 'turn around' ?
  Topic: Missing Login Fields
Cupid

Replies: 1
Views: 1187

PostForum: Support   Posted: Sat Nov 20, 2021 10:11 am   Subject: Missing Login Fields
I think the fields are not there any more when it detects that you are still logged in on that computer.

Have you tried pressing the 'My Snipes' button to get back to your snipes ?
  Topic: \"private listing\" from Gixen?
Cupid

Replies: 3
Views: 1684

PostForum: Support   Posted: Sat Nov 20, 2021 8:20 am   Subject: \"private listing\" from Gixen?
You are seeing your own bid on the bids page because you are logged in to your Ebay account, if you log out you'll find that all bids are labelled the same.

Equally, since I'm logged into my own ac ...
  Topic: 4 winning snipes??
Cupid

Replies: 3
Views: 1846

PostForum: Support   Posted: Fri Nov 19, 2021 4:51 am   Subject: 4 winning snipes??
Yes, that's correct.
  Topic: Gixen Desktop for Linux?
Cupid

Replies: 1
Views: 1500

PostForum: Suggestions and Ideas   Posted: Wed Nov 17, 2021 2:19 pm   Subject: Gixen Desktop for Linux?
Here are a few other threads with responses, that relate in some way to this topic:

https://www.gixen.com/forum/viewtopic.php?t=9270

https://www.gixen.com/forum/viewtopic.php?t=7965

https://w ...
  Topic: Invalid authorization
Cupid

Replies: 13
Views: 4172

PostForum: Support   Posted: Wed Nov 17, 2021 4:07 am   Subject: Invalid authorization
You can't set up snipes more than 10 days before an auction completes because that is generally the maximum duration of an auction on Ebay.
  Topic: Invalid authorization
Cupid

Replies: 13
Views: 4172

PostForum: Support   Posted: Tue Nov 16, 2021 1:17 pm   Subject: Invalid authorization
As Mario explained above, when the authorisation is within 10 days of a known expiry there is a message on the snipes page, this has been the case for a long time.

More recently he's also implemen ...
  Topic: Invalid authorization
Cupid

Replies: 13
Views: 4172

PostForum: Support   Posted: Tue Nov 16, 2021 12:23 pm   Subject: Invalid authorization
If the issue is that Ebay have revoked the authorisation, for things like a user changing their password, Gixen only finds out when it tries to use the authorisation to place a bid.

Ebay does not n ...
  Topic: Snipe didn't work
Cupid

Replies: 1
Views: 1215

PostForum: Support   Posted: Tue Nov 16, 2021 8:46 am   Subject: Snipe didn't work
Was your snipe amount more than one bid increment higher than the winning price ?
  Topic: why I was outbid with a lower price
Cupid

Replies: 3
Views: 1627

PostForum: Support   Posted: Tue Nov 16, 2021 8:43 am   Subject: why I was outbid with a lower price
In that case I think it's one that Mario will have to take a closer look into, please email him the details at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page ...
  Topic: why I was outbid with a lower price
Cupid

Replies: 3
Views: 1627

PostForum: Support   Posted: Tue Nov 16, 2021 5:44 am   Subject: why I was outbid with a lower price
What status did Gixen give the snipe after it had completed ?
  Topic: can't find payment options
Cupid

Replies: 1
Views: 1730

PostForum: Support   Posted: Mon Nov 15, 2021 10:43 am   Subject: can't find payment options
For the payment options you first need to log in, then press the Settings button close to the top of the page, then the options available are detailed in the first section in the page that comes up.
  Topic: Gixen did not bid/snipe on my behalf. Item sold for less
Cupid

Replies: 2
Views: 1454

PostForum: Support   Posted: Mon Nov 15, 2021 7:59 am   Subject: Gixen did not bid/snipe on my behalf. Item sold for less
This can be seen next to the supposed 10.00 bid where it says 'Best Offer'.

Note however that, despite appearances, this does not necessarily mean it was sold for that price. I know from experienc ...
  Topic: Where is Import Gixen List command option ?
Cupid

Replies: 2
Views: 1326

PostForum: Support   Posted: Mon Nov 15, 2021 4:45 am   Subject: Where is Import Gixen List command option ?
It does look like its been removed with the updates that took place a few months back.

There is a link to the old interface at the bottom of the home page, you could use that at the moment.
  Topic: New user unable to authenticate ebay
Cupid

Replies: 1
Views: 1107

PostForum: Support   Posted: Sun Nov 14, 2021 12:31 pm   Subject: New user unable to authenticate ebay
I presume you are following the sequence detailed [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]here ?

Is ebay.com the usual site that you use or one of the other satellite sites ...
  Topic: Recurring paypal despite credit until 2024
Cupid

Replies: 2
Views: 1351

PostForum: Support   Posted: Fri Nov 12, 2021 4:51 am   Subject: Recurring paypal despite credit until 2024
For a refund, and consequent reduction in the subscription period, please contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]contact page ...
  Topic: Tradera - re-consider?
Cupid

Replies: 1
Views: 1041

PostForum: Support   Posted: Fri Nov 12, 2021 4:40 am   Subject: Tradera - re-consider?
The first thread on this auction site is [url=https://www.gixen.com/forum/viewtopic.php?t=5291]here.
  Topic: Watch list not showing/loading can't fix
Cupid

Replies: 2
Views: 1446

PostForum: Support   Posted: Thu Nov 11, 2021 12:53 pm   Subject: Watch list not showing/loading can't fix
If you've already exhausted the help you can get from the other users here, then the next step is always to email Mario direct.
  Topic: Constantly having to log in to Gixen throughout the day
Cupid

Replies: 4
Views: 1774

PostForum: Support   Posted: Thu Nov 11, 2021 5:18 am   Subject: Constantly having to log in to Gixen throughout the day
OK,

If you are not using the 'My Snipes' button to get back to your snipes page, what do you use ? That could well be the reason it's asking you to log in again, this is what this button is for, to ...
  Topic: Mirror subscription
Cupid

Replies: 2
Views: 1340

PostForum: Support   Posted: Thu Nov 11, 2021 5:05 am   Subject: Mirror subscription
All the prices for the various subscription options are detailed in the first section of the Settings page.

From what you are saying I think it's possible that you have signed up more than once; Su ...
  Topic: I had To Change My eBay Password
Cupid

Replies: 2
Views: 1353

PostForum: Support   Posted: Wed Nov 10, 2021 8:48 am   Subject: I had To Change My eBay Password
Your Ebay password is not the same thing as your Gixen password and it is not recommended that you make them the same, though obviously Gixen can not enforce that.

What you will find is that changi ...
  Topic: How to change password
Cupid

Replies: 3
Views: 1700

PostForum: Support   Posted: Tue Nov 09, 2021 7:53 am   Subject: How to change password
This is the first report of this very specific problem, I'd suggest contacting Mario direct via email, at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page, if ...
  Topic: Constantly having to log in to Gixen throughout the day
Cupid

Replies: 4
Views: 1774

PostForum: Support   Posted: Mon Nov 08, 2021 9:07 am   Subject: Constantly having to log in to Gixen throughout the day
Do you find this is the case with other websites too, not just Gixen ?

Do yo have any anti virus software running ?

How often do you interact with the Gixen snipes page ?, Once every 10 minutes, ...
  Topic: no response to emails and payments being taken for mirror s
Cupid

Replies: 3
Views: 1568

PostForum: Support   Posted: Sat Nov 06, 2021 7:56 am   Subject: no response to emails and payments being taken for mirror s
Recurring payments can be cancelled by logging into your Paypal account.

Presumably you have been emailing the support address given on the Contact page ?

I imagine Mario gets quite a few emails ...
  Topic: Site not loading
Cupid

Replies: 4
Views: 1521

PostForum: Support   Posted: Sat Nov 06, 2021 6:27 am   Subject: Site not loading
I can't detect any problems at the moment, from where I am in the UK.

Is it still an issue for you or was it temporary ?

If you still have a problem, which pages are demonstrating it and are you ...
  Topic: another \"you are not eligible to bid on this item\&qu
Cupid

Replies: 5
Views: 2155

PostForum: Support   Posted: Thu Nov 04, 2021 10:15 am   Subject: another \"you are not eligible to bid on this item\&qu
Once Ebay wants further verification of your account they generally keep asking, periodically, until you complete the process that they are asking you to take part in.

So, it will be a necessary ac ...
  Topic: another \"you are not eligible to bid on this item\&qu
Cupid

Replies: 5
Views: 2155

PostForum: Support   Posted: Thu Nov 04, 2021 6:28 am   Subject: another \"you are not eligible to bid on this item\&qu
Had you, by any chance, placed a test bid on this item earlier in the auction ?

If you did, please can you email the details to Mario at the support address given on the Contact page, so that he ca ...
  Topic: Status (Mirror) N/A
Cupid

Replies: 1
Views: 1122

PostForum: Support   Posted: Thu Nov 04, 2021 5:22 am   Subject: Status (Mirror) N/A
Is the snipe part of a Group?

Grouped snipes are never Mirrored, so that the Main and Mirror servers can remain truly independent of one another and because normal Group snipes are replaceable with ...
  Topic: My watch list will not show up!
Cupid

Replies: 2
Views: 1342

PostForum: Support   Posted: Wed Nov 03, 2021 3:08 pm   Subject: My watch list will not show up!
You don't need to import your watch list to be able to schedule snipes, you can just cut and past the auction number from the auction page, input your maximum bid and push the 'Add' button. This is wh ...
  Topic: I cannot bid.
Cupid

Replies: 2
Views: 1306

PostForum: Support   Posted: Tue Nov 02, 2021 6:22 am   Subject: I cannot bid.
According to [url=https://www.gixen.com/forum/viewtopic.php?t=10425]this thread certain add blocking software might be the cause of this.

Do either of you have noscript, or something similar, runni ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Mon Nov 01, 2021 9:16 am   Subject: No snipe due to Shipping Address Country Restricted
Thanks.
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Mon Nov 01, 2021 8:24 am   Subject: No snipe due to Shipping Address Country Restricted
Can you share the auction number with Mario, so that he can take the issue up directly with Ebay ?
  Topic: Unresolved login problem.
Cupid

Replies: 2
Views: 1581

PostForum: Support   Posted: Mon Nov 01, 2021 8:04 am   Subject: Unresolved login problem.
This appears to be your first post on this forum, from this IP address, is there another thread that you posted on from elsewhere ?

Have you tried emailing Mario direct at the support address given ...
  Topic: Just won two auctions in the same group
Cupid

Replies: 1
Views: 1235

PostForum: Support   Posted: Sun Oct 31, 2021 1:04 pm   Subject: Just won two auctions in the same group
Those two auctions ended 11 seconds apart, on the FAQ page it states:

Do you support group bids?
Yes. Group bids can be used for items that do not have end times within 2 minutes of each other. Be ...
  Topic: Editing and viewing bids
Cupid

Replies: 1
Views: 1029

PostForum: Support   Posted: Sun Oct 31, 2021 3:56 am   Subject: Editing and viewing bids
Have you tried using the mobile interface within a mobile browser ?

That might work better for you.
  Topic: Help understanding bid date order on this listing.
Cupid

Replies: 3
Views: 1517

PostForum: Support   Posted: Fri Oct 29, 2021 3:46 am   Subject: Help understanding bid date order on this listing.
You can get Ebay to display the values that were displayed on the site at interim values by selecting the 'Show automatic bids' toggle on the bids page.

Those interim values are, of course, not sep ...
  Topic: Help understanding bid date order on this listing.
Cupid

Replies: 3
Views: 1517

PostForum: Support   Posted: Thu Oct 28, 2021 2:50 am   Subject: Help understanding bid date order on this listing.
Ebay displays the bids in order of the amount bid, not in chronological order.

What this is saying is that the GBP 8.78 bid was placed the day after the auction was started. Your bid of GBP 3.19 on ...
  Topic: Idea? Bid *only* if there are other bids
Cupid

Replies: 7
Views: 4466

PostForum: Suggestions and Ideas   Posted: Thu Oct 28, 2021 2:35 am   Subject: Idea? Bid *only* if there are other bids
As a mirror subscriber, with my current settings, this would be at 4 seconds and again at 2 seconds.

I would actually pay extra for an uber subscription just to give me a third snipe at 1 or less s ...
  Topic: Offset main and Offset mirror
Cupid

Replies: 1
Views: 1177

PostForum: Support   Posted: Sun Oct 24, 2021 11:03 am   Subject: Offset main and Offset mirror
Offset is the amount of time before the auction end that a server should try to place your bid.

There are two independent servers, Main and Mirror, both try to place the bid, but if you have differ ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sun Oct 24, 2021 6:36 am   Subject: No snipe due to Shipping Address Country Restricted
Ebay as an organisation are aware of Gixen, there is no sanction that they impose on it's users. That's not to say that all Ebay employees are equally aware, mind you, especially not in customer facin ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sun Oct 24, 2021 6:12 am   Subject: No snipe due to Shipping Address Country Restricted
Ok,

Perhaps worth a try complaining to Ebay then... but, as I say, that's usually a waste of time in terms of actually resolving the issue... but if enough people complain eventually someone at Eba ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sun Oct 24, 2021 6:03 am   Subject: No snipe due to Shipping Address Country Restricted
What category of item was it ?

As Mario mentions above, it appears that sometimes Ebay imposes the restriction due to what it judges to be regulatory barriers, for example anything that could be re ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sun Oct 24, 2021 5:32 am   Subject: No snipe due to Shipping Address Country Restricted
Since you know the seller, have you tried asking them if they changed the areas that they are willing to send things ?
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sat Oct 23, 2021 3:41 am   Subject: No snipe due to Shipping Address Country Restricted
I believe what you suggest should work.

However that's a lot of faffing about that you need to get exactly right, at exactly the right time, and it's impossible to change things after you've won o ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 24
Views: 8218

PostForum: Support   Posted: Sat Oct 23, 2021 3:15 am   Subject: No snipe due to Shipping Address Country Restricted
If you are able to have items shipped to different countries it is recommended that you do so via using different Ebay ids that each, permanently, have the shipping address set to one address in one c ...
  Topic: MAXIMUM Max Bid, any foreseeable e-bay issues?
Cupid

Replies: 2
Views: 1487

PostForum: Support   Posted: Wed Oct 20, 2021 9:52 am   Subject: MAXIMUM Max Bid, any foreseeable e-bay issues?
No one here is ever going to recommend scheduling snipes for amounts above what you are willing to pay, or that you have available to pay, or that exists in the whole worldwide economy.

Because, as ...
  Topic: Failed to Snipe When Snipe Was $50 Over Winning Bid
Cupid

Replies: 3
Views: 1552

PostForum: Support   Posted: Wed Oct 20, 2021 9:38 am   Subject: Failed to Snipe When Snipe Was $50 Over Winning Bid
Yes, it's a clear case of bid shielding.

Gixen does now attempt to place a last second bid in these circumstances, however when there's only one second between retraction and auction end it's going ...
  Topic: \"You are not eligible to bid on this item.\"
Cupid

Replies: 2
Views: 1478

PostForum: Support   Posted: Tue Oct 19, 2021 11:07 am   Subject: \"You are not eligible to bid on this item.\"
This is something that Mario has been looking for an example of, for quite a while now.

In order to pursue this with Ebay he needs an example where an Ebay id has been used to bid manually but has ...
  Topic: bid for an item without any bids using gixen
Cupid

Replies: 1
Views: 1339

PostForum: Support   Posted: Sun Oct 17, 2021 8:16 am   Subject: bid for an item without any bids using gixen
Well, firstly the auction price that you see is rarely the high bid that has been placed, which you don't see until it is outbid.

Gixen places the bid, that you specify, in the last few seconds of ...
  Topic: Bid under asking price message Buy Now option added
Cupid

Replies: 1
Views: 1521

PostForum: Support   Posted: Sun Oct 17, 2021 5:03 am   Subject: Bid under asking price message Buy Now option added
Did you notice, in the situation where you were sent the email indicting that you bid might be too low, whether or not the snipe was highlighted in yellow on the snipes page ?
  Topic: CSV Limits
Cupid

Replies: 2
Views: 1501

PostForum: Support   Posted: Sun Oct 17, 2021 4:59 am   Subject: CSV Limits
600 does sound like a lot to ask to be honest... Perhaps try contacting Mario direct via email to see if he has any better suggestions about your Gixen usage...
  Topic: Activating more than one mirror chunk
Cupid

Replies: 1
Views: 2256

PostForum: Suggestions and Ideas   Posted: Sun Oct 17, 2021 4:57 am   Subject: Activating more than one mirror chunk
If you're asking for a chunk activation to be reversed I think you'll need to contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact ...
  Topic: Slow response
Cupid

Replies: 2
Views: 1992

PostForum: Suggestions and Ideas   Posted: Sun Oct 17, 2021 4:53 am   Subject: Slow response
Do you have a lot of potential snipes ?

Is your internet connection slow for any other websites ?

Scheduling bids to be as late as possible is not always the best policy for winning at a set pri ...
  Topic: login
Cupid

Replies: 1
Views: 2097

PostForum: Support   Posted: Sun Oct 17, 2021 4:49 am   Subject: login
I've never heard of 'tudum' and it certainly has nothing to do with Gixen, is it possible that you clicked an advert ?
  Topic: eBay error: Purchase Limit Exceeded
Cupid

Replies: 3
Views: 1682

PostForum: Support   Posted: Sun Oct 17, 2021 4:45 am   Subject: eBay error: Purchase Limit Exceeded
Yes, unfortunately Ebay Customer support staff very rarely seem to have a particularly deep knowledge of Ebay systems, or the access that would be required to interrogate them properly even if they di ...
  Topic: eBay error: Purchase Limit Exceeded
Cupid

Replies: 3
Views: 1682

PostForum: Support   Posted: Thu Oct 14, 2021 12:32 pm   Subject: eBay error: Purchase Limit Exceeded
What is certain is that Gixen would not generate an error of that nature on its own.

What is presented is an interpretation of what was returned by Ebay when an attempt was made to place the bid.
...
  Topic: Cannot renew subscription
Cupid

Replies: 1
Views: 1218

PostForum: Support   Posted: Thu Oct 14, 2021 12:13 pm   Subject: Cannot renew subscription
Was this link sent to you in an email ?

Have you tried to use one of the links provided at the top of the Settings page ?
  Topic: Not seeing my bid.
Cupid

Replies: 5
Views: 2139

PostForum: Support   Posted: Thu Oct 14, 2021 12:05 pm   Subject: Not seeing my bid.
Bids are placed on your account (as per the authorisation that you provide) at the end of the auction. If you can not see the bid, when logged into that Ebay account, after the auction has completed y ...
  Topic: Invalid authorization
Cupid

Replies: 13
Views: 4172

PostForum: Support   Posted: Thu Oct 14, 2021 11:55 am   Subject: Invalid authorization
Ebay accounts are global, if you are getting failure messages from them when logging into ebay.com it is because you are not providing credentials that they recognise.

Yes all authorisations need t ...
  Topic: Final price
Cupid

Replies: 1
Views: 1735

PostForum: Support   Posted: Wed Oct 13, 2021 3:51 am   Subject: Final price
What status is Gixen assigning to these snipes after they have completed ?

Are your snipe amounts more than a bid increment above the final selling price ?
  Topic: enchères Ebay
Cupid

Replies: 1
Views: 1265

PostForum: Support   Posted: Wed Oct 13, 2021 3:49 am   Subject: enchères Ebay
Do you get any error messages at all ?

Do you have an active Mirror subscription ?
  Topic: Multiple payments taken for annual subscription
Cupid

Replies: 5
Views: 2056

PostForum: Support   Posted: Tue Oct 12, 2021 12:13 pm   Subject: Multiple payments taken for annual subscription
It's probably best to send a follow up email if you don't get a response.

Mario must get a lot of emails so it wouldn't be a surprise if a few get missed.
  Topic: Add option to go straight to My Snipes if I'm logged in
Cupid

Replies: 1
Views: 1674

PostForum: Suggestions and Ideas   Posted: Tue Oct 12, 2021 3:12 am   Subject: Add option to go straight to My Snipes if I'm logged in
I presume that's when you specify your destination to be:

https://www.gixen.com

either by typing it direct in the address bar or via a favourite/bookmark ?
  Topic: How to change password
Cupid

Replies: 3
Views: 1700

PostForum: Support   Posted: Mon Oct 11, 2021 9:24 am   Subject: How to change password
This is now referenced on the FAQ page:


What happens if I mistype my password while logging in?
You will not be able to log in. You can reset your password by using the following form:
  Topic: Can't add an auction into Gixen if it has a 0 bid
Cupid

Replies: 6
Views: 2150

PostForum: Support   Posted: Sun Oct 10, 2021 4:37 am   Subject: Can't add an auction into Gixen if it has a 0 bid
I've split this off from the unrelated post, where it was originally, so that it can receive the attention it deserves.

Although I don't think it's new behaviour (from my own experience and because ...
  Topic: failed bid
Cupid

Replies: 7
Views: 2621

PostForum: Support   Posted: Sat Oct 09, 2021 9:32 am   Subject: failed bid
OK, it's not advisable to use the browsers refresh button as that actually means 'do the last thing I did again', so if the last thing you did was edit the snipe it can result in you doing that over a ...
  Topic: failed bid
Cupid

Replies: 7
Views: 2621

PostForum: Support   Posted: Sat Oct 09, 2021 4:29 am   Subject: failed bid
Perhaps you used the refresh feature of the browser instead of the 'REFRESH' button ?
  Topic: failed bid
Cupid

Replies: 7
Views: 2621

PostForum: Support   Posted: Sat Oct 09, 2021 4:15 am   Subject: failed bid
Even if you push the 'REFRESH' button near the top of the snipes page ?
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 10
Views: 5170

PostForum: Support   Posted: Sat Oct 09, 2021 4:01 am   Subject: No mirror listing despite active pay-per-use balance
I guess you are able to add as many snipes as you like, so the subscription is at least partially enabled ?

I think it's something Mario needs to take a closer look at, would you mind dropping him ...
  Topic: failed bid
Cupid

Replies: 7
Views: 2621

PostForum: Support   Posted: Sat Oct 09, 2021 3:53 am   Subject: failed bid
What was the status assigned to the snipe after it had completed ?
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 10
Views: 5170

PostForum: Support   Posted: Sat Oct 09, 2021 3:45 am   Subject: No mirror listing despite active pay-per-use balance
... and can you confirm that neither of these snipes were part of a Group ?
  Topic: Can't add an auction into Gixen if it has a 0 bid
Cupid

Replies: 6
Views: 2150

PostForum: Support   Posted: Sat Oct 09, 2021 3:33 am   Subject: Can't add an auction into Gixen if it has a 0 bid
soliton,

I've noticed this is the behaviour for quite some time now, it hasn't changed in the past few days, so I think any difference you are experiencing must be due to a change in what you are d ...
  Topic: My bid was higher, but sniper says 'Bid under asking price
Cupid

Replies: 3
Views: 1838

PostForum: Support   Posted: Fri Oct 08, 2021 3:47 am   Subject: My bid was higher, but sniper says 'Bid under asking price
As shown at the bottom of this page:

https://www.ebay.co.uk/bfl/viewbids/144226816810

there was a bid retraction, for a US $250.00 bid, 1 second before the auction ended.

So the auction price ...
  Topic: I cannot bid.
Cupid

Replies: 3
Views: 1746

PostForum: Support   Posted: Thu Oct 07, 2021 3:50 am   Subject: I cannot bid.
I see, what you have done is import your watch list.

In order to enter the amount you are willing to pay you need to go through them and for each select the 'Edit' button. when you do that there is ...
  Topic: Not seeing my bid.
Cupid

Replies: 5
Views: 2139

PostForum: Support   Posted: Thu Oct 07, 2021 3:23 am   Subject: Not seeing my bid.
It does enable you to enter the maximum amount that you are willing to pay, this is what the 'Your bid:' box is for when you Add or Edit a snipe.
  Topic: I cannot bid.
Cupid

Replies: 3
Views: 1746

PostForum: Support   Posted: Tue Oct 05, 2021 3:53 am   Subject: I cannot bid.
What is failing for you and what are the error messages that you receive ?
  Topic: Can I add a bid after I bid in the usual manner.
Cupid

Replies: 1
Views: 1177

PostForum: Support   Posted: Mon Oct 04, 2021 3:04 am   Subject: Can I add a bid after I bid in the usual manner.
That does not appear to be a valid auction number, which is probably why you are receiving an error if you try to use it to set up a snipe.
  Topic: Not seeing my bid.
Cupid

Replies: 5
Views: 2139

PostForum: Support   Posted: Mon Oct 04, 2021 3:02 am   Subject: Not seeing my bid.
The whole point of sniping is that your bid is submitted in the last few seconds of the auction, so that others have no time to react to it having been placed.
  Topic: Simultaneous closing
Cupid

Replies: 1
Views: 1176

PostForum: Support   Posted: Sun Oct 03, 2021 2:10 pm   Subject: Simultaneous closing
Not a problem, Gixen has thousands of users, auctions are ending at the same time all the time... a couple for the same user isn't going to cause it any issues at all.

I personally schedule snipes ...
  Topic: Viewing eBay item in Gixen app.
Cupid

Replies: 2
Views: 1396

PostForum: Support   Posted: Sun Oct 03, 2021 6:12 am   Subject: Viewing eBay item in Gixen app.
It's acknowledged as a failing, when the Ebay App is also installed, [url=https://www.gixen.com/forum/viewtopic.php?t=10214]here.
  Topic: How did I lose?
Cupid

Replies: 3
Views: 3809

PostForum: Impressions   Posted: Sat Oct 02, 2021 3:16 pm   Subject: How did I lose?
If you put all those snipes in the same Group, then yes they will.

This is the purpose of a normal Group, it enables you just to win one of an item when they are replaceable with each other and so ...
  Topic: Password reset not working
Cupid

Replies: 2
Views: 1438

PostForum: Support   Posted: Sat Oct 02, 2021 4:59 am   Subject: Password reset not working
In these circumstances, if the email isn't even getting delivered to your spam folder it's best to contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/ma ...
  Topic: cross border bids
Cupid

Replies: 3
Views: 1493

PostForum: Support   Posted: Sat Oct 02, 2021 4:54 am   Subject: cross border bids
This is the message that you get when Gixen isn't receiving any input from the 'Your bid:' box on the snipes page, what exactly is being input there ? Including any leading or trailing blanks or tabs ...
  Topic: Unable to link accounts
Cupid

Replies: 1
Views: 1136

PostForum: Support   Posted: Sat Oct 02, 2021 4:47 am   Subject: Unable to link accounts
On [url=https://www.gixen.com/forum/viewtopic.php?t=10437]this thread, with a similar report of failure to this process, Mario is requesting that users contact him, via email, including both your Gixe ...
  Topic: Invalid authorization
Cupid

Replies: 13
Views: 4172

PostForum: Support   Posted: Fri Oct 01, 2021 9:10 am   Subject: Invalid authorization
I think this is now the most common question asked in this forum.

The authorisation is the permission that you give Gixen to place bids on your Ebay account. You don't pay for it and it is administ ...
  Topic: How to change email
Cupid

Replies: 1
Views: 1257

PostForum: Support   Posted: Wed Sep 29, 2021 3:15 am   Subject: How to change email
You can update the address displayed in the Notification section on the Settings page that you get after pushing the Settings button.
  Topic: Please add a feature to delete history!
Cupid

Replies: 3
Views: 3735

PostForum: Suggestions and Ideas   Posted: Mon Sep 27, 2021 1:59 pm   Subject: Please add a feature to delete history!
Are you talking about what you see when you push the History button or what is displayed on your snipes page ?
  Topic: I linked my gixen to another ebay but still restricted
Cupid

Replies: 3
Views: 1692

PostForum: Support   Posted: Mon Sep 27, 2021 11:48 am   Subject: I linked my gixen to another ebay but still restricted
So, if Gixen is successfully bidding on the account that you want it to, but you are getting failures that relate to unpaid items those messages are coming from Ebay, Gixen is just passing on the mess ...
  Topic: I linked my gixen to another ebay but still restricted
Cupid

Replies: 3
Views: 1692

PostForum: Support   Posted: Mon Sep 27, 2021 3:22 am   Subject: I linked my gixen to another ebay but still restricted
Are you saying that on the Settings page the wrong account is referenced or are you saying that the account that is referenced does not have any non paying bidder flags in the past year ?

The first ...
  Topic: Too Late Error
Cupid

Replies: 1
Views: 1248

PostForum: Support   Posted: Sun Sep 26, 2021 9:29 am   Subject: Too Late Error
That is the message you get if you enter the auction number but not an amount in the 'Your bid:' box.

As to previous snipes, they get deleted from the snipes page after a couple of days but you sho ...
  Topic: eBay account unlinked, and cannot re- link it.
Cupid

Replies: 3
Views: 2120

PostForum: Support   Posted: Sat Sep 25, 2021 5:04 am   Subject: eBay account unlinked, and cannot re- link it.
We already have a thread running for a slightly different variation of the issue of trying to relink Ebay accounts [url=https://www.gixen.com/forum/viewtopic.php?t=10437]here.

In that one Mario is ...
  Topic: eBay account unlinked, and cannot re- link it.
Cupid

Replies: 3
Views: 2120

PostForum: Support   Posted: Sat Sep 25, 2021 3:07 am   Subject: eBay account unlinked, and cannot re- link it.
You do have to complete the whole procedure within a few minutes otherwise it times out.
  Topic: New Gixen overrides my default snipe offset time
Cupid

Replies: 15
Views: 4534

PostForum: Support   Posted: Fri Sep 24, 2021 8:57 am   Subject: New Gixen overrides my default snipe offset time
Have we been talking about the default values displayed in the Firefox extension that enables you to add snipes to Gixen direct from the Ebay auction page ?
yes

OK thanks, glad you managed to find ...
  Topic: New Gixen overrides my default snipe offset time
Cupid

Replies: 15
Views: 4534

PostForum: Support   Posted: Fri Sep 24, 2021 2:48 am   Subject: New Gixen overrides my default snipe offset time
Have we been talking about the default values displayed in the Firefox extension that enables you to add snipes to Gixen direct from the Ebay auction page ?
  Topic: New Gixen overrides my default snipe offset time
Cupid

Replies: 15
Views: 4534

PostForum: Support   Posted: Thu Sep 23, 2021 9:55 am   Subject: New Gixen overrides my default snipe offset time
What goes back ?

The display on the Settings page itself (just below that heading) or the values that are displayed just to the left of the Add button on the snipes page ?

I can't reproduce eith ...
  Topic: New Gixen overrides my default snipe offset time
Cupid

Replies: 15
Views: 4534

PostForum: Support   Posted: Thu Sep 23, 2021 3:18 am   Subject: New Gixen overrides my default snipe offset time
So to confirm the situation exactly, we are talking about the Default bid offset section of the Settings page ?

You first change the values in the drop down menus next to Gixen main: and Gixen mirr ...
  Topic: Failed registration
Cupid

Replies: 2
Views: 1472

PostForum: Support   Posted: Wed Sep 22, 2021 10:54 am   Subject: Failed registration
OK, so now we have three current threads reporting the same issue, this one, [url=https://www.gixen.com/forum/viewtopic.php?t=10362]this one and [url=https://www.gixen.com/forum/viewtopic.php?t=10437] ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Tue Sep 21, 2021 2:39 pm   Subject: EBAY LINK
Looks like something Mario needs to look into then.

Please can you contact him, via email, and direct him to this thread ?
  Topic: gixen not linking to ebay
Cupid

Replies: 16
Views: 5266

PostForum: Support   Posted: Tue Sep 21, 2021 1:19 pm   Subject: gixen not linking to ebay
Are there any special characters in your username ?

Is the settings page indicating that your Ebay id was authorised before (even if the date when it expires is in the past) ?

Did you use the 'U ...
  Topic: gixen not linking to ebay
Cupid

Replies: 16
Views: 5266

PostForum: Support   Posted: Tue Sep 21, 2021 9:55 am   Subject: gixen not linking to ebay
Yes, it is always supposed to force you to log in.

It seems to be just you having this issue at the moment so at the moment it looks like something specific to your Ebay account.

Have you change ...
  Topic: gixen not linking to ebay
Cupid

Replies: 16
Views: 5266

PostForum: Support   Posted: Tue Sep 21, 2021 5:52 am   Subject: gixen not linking to ebay
Now that you've logged in independently is there any change to the flow you get when trying to provide Gixen with the authorisation required ?
  Topic: gixen not linking to ebay
Cupid

Replies: 16
Views: 5266

PostForum: Support   Posted: Tue Sep 21, 2021 4:40 am   Subject: gixen not linking to ebay
I'd recommend, independent of Gixen that you go to www.ebay.com direct and log into your account directly on there.

It sounds to me like they want you to confirm something on your account before th ...
  Topic: Authorization renewal ZERO warning!?
Cupid

Replies: 1
Views: 2875

PostForum: Suggestions and Ideas   Posted: Sun Sep 19, 2021 5:03 am   Subject: Authorization renewal ZERO warning!?
I think it is programmed to warn you, on the snipes page, 10 days in advance.

What can happen however is that the authorisation can be revoked on or by Ebay and then Gixen doesn't get to know about ...
  Topic: amount withdrawn
Cupid

Replies: 4
Views: 1999

PostForum: Support   Posted: Thu Sep 16, 2021 7:50 am   Subject: amount withdrawn
It does seem to have happened to a few people now... so, if they are both referencing the same Gixen account I'd recommend that you cancel one of them.

For a refund you'll need to contact Mario dir ...
  Topic: Gixenj Desktop
Cupid

Replies: 4
Views: 1907

PostForum: Support   Posted: Thu Sep 16, 2021 6:33 am   Subject: Gixenj Desktop
What resolution screen are you working on ?
  Topic: amount withdrawn
Cupid

Replies: 4
Views: 1999

PostForum: Support   Posted: Thu Sep 16, 2021 6:06 am   Subject: amount withdrawn
Looking on Paypal online, do you have two recurring payments set up for Gixen ?
  Topic: Automatic Payments Taken After Cancelling
Cupid

Replies: 3
Views: 2196

PostForum: Support   Posted: Thu Sep 16, 2021 4:18 am   Subject: Automatic Payments Taken After Cancelling
As you say, this would appear to be a problem related to the Paypal payments that were set up. Since no one else has yet reported extra unauthorised payments being set up, but it is possible to subsc ...
  Topic: Payments taken by Gixen
Cupid

Replies: 7
Views: 2499

PostForum: Support   Posted: Wed Sep 15, 2021 6:35 am   Subject: Payments taken by Gixen
Yes, that looks like you've been credited with the years you've paid for, it's just more than you need and mounting up.

I imagine that you've signed up for the same thing twice, so I'd recommend th ...
  Topic: Payments taken by Gixen
Cupid

Replies: 7
Views: 2499

PostForum: Support   Posted: Wed Sep 15, 2021 5:19 am   Subject: Payments taken by Gixen
When does it say that your subscription now ends in the first section of the Settings page ?

I'm trying to ascertain if both these payments are being successfully applied to the same Gixen account ...
  Topic: Payments taken by Gixen
Cupid

Replies: 7
Views: 2499

PostForum: Support   Posted: Wed Sep 15, 2021 3:56 am   Subject: Payments taken by Gixen
Firstly, and the one that seems most urgent to get you up and running, are you sure that the message you are receiving is regarding your subscription which you pay for and is administered via the firs ...
  Topic: data oligarchs really needed?
Cupid

Replies: 7
Views: 2797

PostForum: Support   Posted: Wed Sep 15, 2021 3:42 am   Subject: data oligarchs really needed?
... and this is happening with an active Mirror subscription ?
  Topic: Mirror snipe not shown when bid is in a group
Cupid

Replies: 1
Views: 1207

PostForum: Support   Posted: Tue Sep 14, 2021 7:32 am   Subject: Mirror snipe not shown when bid is in a group
Yes, as mentioned many times elsewhere on this forum, it is designed to work that way.

This is because it is essential to keep the two servers independent of one another so that they don't interfer ...
  Topic: Deleting watch list
Cupid

Replies: 3
Views: 1577

PostForum: Support   Posted: Tue Sep 14, 2021 6:54 am   Subject: Deleting watch list
I think if it's not taking account of the default in your settings, that is a defect that Mario needs to look into.

It's something you can adjust as you go through setting your snipe values, which ...
  Topic: Deleting watch list
Cupid

Replies: 3
Views: 1577

PostForum: Support   Posted: Tue Sep 14, 2021 6:13 am   Subject: Deleting watch list
I'm not sure what you mean by 'correct offsets', have you just changed your personal default on the settings page ?

Personally, I'd use the web interface and the check boxes to the left of the snip ...
  Topic: Statistics
Cupid

Replies: 2
Views: 2052

PostForum: Suggestions and Ideas   Posted: Tue Sep 14, 2021 6:06 am   Subject: Re: Statistics
What would be your consideration of successful ?
  Topic: data oligarchs really needed?
Cupid

Replies: 7
Views: 2797

PostForum: Support   Posted: Mon Sep 13, 2021 3:31 am   Subject: data oligarchs really needed?
Adds should not be presented on the Snipes page when you have an active Mirror subscription, do you have one ?

What exactly is it that is failing ? What error messages do you get ?
  Topic: How do I change my password?
Cupid

Replies: 4
Views: 2627

PostForum: Support   Posted: Mon Sep 13, 2021 3:26 am   Subject: How do I change my password?
I'd first recommend checking the Spam folder for the email account registered with Gixen.

If you still can't find it then you will need to email Mario direct at the support address given on the [ur ...
  Topic: Cannot import watchlist or ‘renew’ in settings
Cupid

Replies: 1
Views: 1202

PostForum: Support   Posted: Sun Sep 12, 2021 7:42 am   Subject: Cannot import watchlist or ‘renew’ in settings
This sounds more like you need to renew your authorisation (second section on the Settings page) as opposed to a problem with your subscription (first section on the Settings page).
  Topic: 4 winning snipes??
Cupid

Replies: 3
Views: 1846

PostForum: Support   Posted: Sun Sep 12, 2021 7:39 am   Subject: 4 winning snipes??
Once enabled any form of Mirror subscription removes the limits on the number of snipes that you can schedule for the period of that subscription.
  Topic: Seller assumes all responsibility for this item?
Cupid

Replies: 1
Views: 1282

PostForum: Support   Posted: Sun Sep 12, 2021 3:44 am   Subject: Seller assumes all responsibility for this item?
Is it possible that it is as I suggested in [url=https://www.gixen.com/forum/viewtopic.php?t=7184]this post back in 2015 ?
  Topic: ebay auto link login
Cupid

Replies: 2
Views: 1425

PostForum: Support   Posted: Sat Sep 11, 2021 10:41 am   Subject: ebay auto link login
Your Gixen id is not the same thing as your Ebay id.

I'd suggest logging in here on the website and making sure you know exactly what Gixen credentials you are using to do so, which if you're using ...
  Topic: Add a Donate Button !
Cupid

Replies: 2
Views: 4960

PostForum: Suggestions and Ideas   Posted: Sat Sep 11, 2021 10:25 am   Subject: Add a Donate Button !
Why would people not want a Mirror subscription if they are prepared to donate ?
  Topic: I am unable to place any bids, I keep getting an error mess
Cupid

Replies: 1
Views: 1251

PostForum: Support   Posted: Sat Sep 11, 2021 8:52 am   Subject: I am unable to place any bids, I keep getting an error mess
2256089182 is not a valid Ebay auction id, they have 12 characters, this has only 10.
  Topic: how do you cancel??
Cupid

Replies: 1
Views: 1241

PostForum: Support   Posted: Sat Sep 11, 2021 8:49 am   Subject: how do you cancel??
You can do that from within your Paypal account where the recurring payment is set up.
  Topic: changed ebay password
Cupid

Replies: 1
Views: 1213

PostForum: Support   Posted: Fri Sep 10, 2021 11:15 am   Subject: changed ebay password
Once you have logged in using the fields for your credentials at the top of the page you will be able to access the Settings page by pushing the button with that name.

On the page that comes up, th ...
  Topic: Only bidding if another bid was successful
Cupid

Replies: 2
Views: 1843

PostForum: Suggestions and Ideas   Posted: Thu Sep 09, 2021 5:23 am   Subject: Only bidding if another bid was successful
This feature already exists, for those with a Mirror subscription. On Gixen it is known as 'Contingency bidding' but in order to be able to select such groups you first need to enable the option on th ...
  Topic: Think I've messed up...
Cupid

Replies: 4
Views: 1771

PostForum: Support   Posted: Mon Sep 06, 2021 4:32 am   Subject: Think I've messed up...
First, I'd recommend using the [url=https://www.gixen.com/forgotusername.php]Forgot your Gixen username? You can retrieve it here. link on the [url=https://www.gixen.com/main/register.php]CREATE YOUR ...
  Topic: My Gixen PayPal Payment Made To Different ID Account
Cupid

Replies: 9
Views: 3296

PostForum: Support   Posted: Sun Sep 05, 2021 2:40 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
I'd suggest using the [url=https://www.gixen.com/forgotusername.php]Forgot your Gixen username? You can retrieve it here. link on the [url=https://www.gixen.com/main/register.php]CREATE YOU GIXEN ACCO ...
  Topic: My Gixen PayPal Payment Made To Different ID Account
Cupid

Replies: 9
Views: 3296

PostForum: Support   Posted: Sun Sep 05, 2021 1:14 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
Does the Gixen account referenced in the payment email exactly match the account that you are logging in to ?
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 54
Views: 149489

PostForum: Announcements   Posted: Sun Sep 05, 2021 10:04 am   Subject: Please re-authorize Gixen on eBay
If you have Gixen bidding on your buyer account there's no need to have it for your selling account, and your buyers can't tell what you paid for things if you buy using a different account.
  Topic: My Gixen PayPal Payment Made To Different ID Account
Cupid

Replies: 9
Views: 3296

PostForum: Support   Posted: Sat Sep 04, 2021 12:59 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
You can transfer a subscription between Gixen accounts using the Mirror Transfer Form which is accessed from the Settings page under the title 'Transfer your mirror subscription'.

Alternatively you ...
  Topic: Contingency bidding always enabled
Cupid

Replies: 1
Views: 1241

PostForum: Support   Posted: Fri Sep 03, 2021 5:50 am   Subject: Contingency bidding always enabled
I can't reproduce this.

You do need to push the 'Update' button (next to the setting drop down) after changing the setting before it has any effect.
  Topic: Painfully slow - needs to be addressed
Cupid

Replies: 7
Views: 2558

PostForum: Support   Posted: Thu Sep 02, 2021 3:26 am   Subject: Painfully slow - needs to be addressed
I believe the most likely influence on the speed of the interface is likely to be the number of active snipes that you have scheduled.
  Topic: Max Bid submitted unnecessarily item# 284421892991
Cupid

Replies: 4
Views: 1757

PostForum: Support   Posted: Wed Sep 01, 2021 5:23 am   Subject: Max Bid submitted unnecessarily item# 284421892991
I agree that it does not indicate that there was a reserve after the auction has completed, Ebay seems to have now removed that indication, there used to be one on the bids page in these circumstances ...
  Topic: Import Gixen list
Cupid

Replies: 2
Views: 1363

PostForum: Support   Posted: Wed Sep 01, 2021 4:37 am   Subject: Import Gixen list
Yes, I did notice that had not been transferred across.

For the time being it is still available in the legacy interface here:

https://www.gixen.com/legacy/index.php
  Topic: Just lost a car on eBay Motors
Cupid

Replies: 9
Views: 3387

PostForum: Support   Posted: Tue Aug 31, 2021 9:38 am   Subject: Just lost a car on eBay Motors
Interestingly at the end of the Ebay article they state:

If you receive a restriction, you'll also receive an email explaining why it was applied, and what you need to do to have it removed.

Did ...
  Topic: Max Bid submitted unnecessarily item# 284421892991
Cupid

Replies: 4
Views: 1757

PostForum: Support   Posted: Tue Aug 31, 2021 6:33 am   Subject: Max Bid submitted unnecessarily item# 284421892991
Before the auction finished, did you notice that the seller had placed a reserve on the auction ?

When there is a reserve none of the bids are winning ones until one reaches that value, then the pr ...
  Topic: I have updated my details to log in direct but can’t log
Cupid

Replies: 1
Views: 1349

PostForum: Support   Posted: Sun Aug 29, 2021 4:05 am   Subject: I have updated my details to log in direct but can’t log
Have you used the tools available on the [url=https://www.gixen.com/main/register.php]Sign Up page to help you with this ?

If so, what was the outcome ?
  Topic: my 1st gixen missed snipe
Cupid

Replies: 4
Views: 2046

PostForum: Support   Posted: Sat Aug 28, 2021 4:45 am   Subject: my 1st gixen missed snipe
The message that you got is an indication that an edit was made so late in the auction that all Gixen could do was cancel the snipe.

Only Mario can confirm whether or not that was the case.
  Topic: my 1st gixen missed snipe
Cupid

Replies: 4
Views: 2046

PostForum: Support   Posted: Fri Aug 27, 2021 3:06 pm   Subject: my 1st gixen missed snipe
Have you been using the browsers' refresh button to obtain updates ?

That can cause this outcome, and is why there is now a Gixen 'Refresh' button near the top of the page.
  Topic: How do i set up a snipe?
Cupid

Replies: 2
Views: 1413

PostForum: Support   Posted: Fri Aug 27, 2021 8:15 am   Subject: How do i set up a snipe?
Since you say you can see your watch list items I presume that is because you pushed the 'Import WL' button.

Of course Gixen can not know how much you are willing to bid on these when you import th ...
  Topic: I can log in, I'm in trouble
Cupid

Replies: 2
Views: 1423

PostForum: Support   Posted: Thu Aug 26, 2021 6:43 am   Subject: I can log in, I'm in trouble
From the message it would seem that you have or are attempting to set up a Gixen account with exactly the same name as your Ebay account.

If so, please note that it is not recommended to use the sa ...
  Topic: Just lost a car on eBay Motors
Cupid

Replies: 9
Views: 3387

PostForum: Support   Posted: Thu Aug 26, 2021 6:25 am   Subject: Just lost a car on eBay Motors
I think the lesson here is that Ebay sometimes requires further verification when you bid on items that are either in a very different category than you normally buy in, or if the value is higher and ...
  Topic: main & mirror in showing as USA
Cupid

Replies: 1
Views: 1353

PostForum: Support   Posted: Tue Aug 24, 2021 12:08 pm   Subject: main & mirror in showing as USA
These are different things, the headings on the tabs are an indication of the differing locations of Gixen servers (as an aside, not necessarily in those American cities these days).

The indication ...
  Topic: eBay issue tonight
Cupid

Replies: 7
Views: 3198

PostForum: Support   Posted: Tue Aug 24, 2021 6:48 am   Subject: eBay issue tonight
It is certainly not recommended to bid from two different Ebay accounts, because that is very likely to inflate the auction price.

It's also counter productive to place a manual bid at or above you ...
  Topic: This item is not an auction-looks like a fixed price listin
Cupid

Replies: 4
Views: 1755

PostForum: Support   Posted: Tue Aug 24, 2021 3:16 am   Subject: This item is not an auction-looks like a fixed price listin
Yes, it would appear people are no longer having this issue.

It seems to have been caused by [url=https://www.gixen.com/forum/viewtopic.php?t=10400]the Ebay issue discussed here.
  Topic: issue on adding the snipe
Cupid

Replies: 4
Views: 1717

PostForum: Support   Posted: Tue Aug 24, 2021 3:14 am   Subject: issue on adding the snipe
This relates to [url=https://www.gixen.com/forum/viewtopic.php?t=10400]the Ebay issue discussed here.

I guess it is worth renewing your authorisation, if something similar ever happens again, since ...
  Topic: Gixen not executing snipes tonight for some reason, beware!
Cupid

Replies: 1
Views: 1282

PostForum: Support   Posted: Tue Aug 24, 2021 3:03 am   Subject: Gixen not executing snipes tonight for some reason, beware!
I'm assuming this relates to [url=https://www.gixen.com/forum/viewtopic.php?t=10400]the Ebay issue discussed here.
  Topic: Missed Snipe - both Main and Mirror servers
Cupid

Replies: 3
Views: 1439

PostForum: Support   Posted: Tue Aug 24, 2021 3:00 am   Subject: Missed Snipe - both Main and Mirror servers
What was the status that Gixen gave these snipes on both the Main and Mirror, after the auctions had completed ?

I'm assuming this relates to [url=https://www.gixen.com/forum/viewtopic.php?t=10400] ...
  Topic: This is not an auction
Cupid

Replies: 1
Views: 1236

PostForum: Support   Posted: Tue Aug 24, 2021 2:57 am   Subject: This is not an auction
This appears to have been caused by [url=https://www.gixen.com/forum/viewtopic.php?t=10400]the Ebay issue discussed here.
  Topic: \"You are not eligible to bid on this item.\"- bu
Cupid

Replies: 3
Views: 1680

PostForum: Support   Posted: Tue Aug 24, 2021 2:53 am   Subject: \"You are not eligible to bid on this item.\"- bu
Have you tried asking Ebay why they rejected your bid ?
  Topic: printing
Cupid

Replies: 1
Views: 1877

PostForum: Impressions   Posted: Tue Aug 24, 2021 2:50 am   Subject: printing
Presumably this is printing of the snipes page ?

Which appears to provide the Mobile view not the Desktop one.
  Topic: INVALID AUTHORIZATION . why no desktop/email notification?
Cupid

Replies: 4
Views: 1785

PostForum: Support   Posted: Mon Aug 23, 2021 2:45 pm   Subject: INVALID AUTHORIZATION . why no desktop/email notification?
Yes, it's necessary which is why it's part of the Gixen registration process to link your Ebay account.
  Topic: \"You are not eligible to bid on this item.\"- bu
Cupid

Replies: 3
Views: 1680

PostForum: Support   Posted: Mon Aug 23, 2021 1:04 pm   Subject: \"You are not eligible to bid on this item.\"- bu
There are a few reasons why it can happen, but only Ebay has access to enough data for them to be able to tell you exactly why they rejected your bid. I don't think their customer service representati ...
  Topic: Can't link my EBAY account
Cupid

Replies: 2
Views: 1590

PostForum: Support   Posted: Mon Aug 23, 2021 6:47 am   Subject: Can't link my EBAY account
That sounds like it's an Ebay issue, you could try reporting it to them but you might find it difficult to get the message through to the right department.

It's probably wisest to try again tomorro ...
  Topic: Not all watched items are imported
Cupid

Replies: 5
Views: 1920

PostForum: Support   Posted: Thu Aug 19, 2021 3:05 pm   Subject: Not all watched items are imported
I think it's possibly taking more than a few seconds to import a watch list, particularly if there's a lot in it.

I do wonder if it's the 0 snipe value this has an affect on this disappearance scen ...
  Topic: snipes disappear after Modify
Cupid

Replies: 13
Views: 3663

PostForum: Support   Posted: Thu Aug 19, 2021 2:22 pm   Subject: snipes disappear after Modify
I haven't been able to reproduce this defect with my account.

Do the ones that disappear have the default 0 snipe value ?
  Topic: Not all watched items are imported
Cupid

Replies: 5
Views: 1920

PostForum: Support   Posted: Thu Aug 19, 2021 2:19 pm   Subject: Not all watched items are imported
How long do you leave between import attempts ?

Do they disappear after you modify some of them, or without doing anything to activate any of them ?
  Topic: Bid history
Cupid

Replies: 1
Views: 1227

PostForum: Support   Posted: Thu Aug 19, 2021 12:01 pm   Subject: Bid history
If your bid is not high enough to be acceptable to Ebay it can't be placed and hence won't be in the bid history.
  Topic: Offset: what does it mean?
Cupid

Replies: 1
Views: 1438

PostForum: Support   Posted: Thu Aug 19, 2021 9:58 am   Subject: Offset: what does it mean?
The offset is the amount of time in seconds before the auction end that the bid will be placed on Ebay. So the lower the number the closer to the end of the auction.

Note however that the bid incre ...
  Topic: Pay Max Bids?
Cupid

Replies: 5
Views: 2197

PostForum: Support   Posted: Thu Aug 19, 2021 8:19 am   Subject: Pay Max Bids?
A reserve can be regarded as the legitimate way for a seller to place their bid on their own auction without them having to pay anything other than the price Ebay charge to provide that service when t ...
  Topic: Pay Max Bids?
Cupid

Replies: 5
Views: 2197

PostForum: Support   Posted: Thu Aug 19, 2021 7:22 am   Subject: Pay Max Bids?
OK,

So, it would appear that the seller had a reserve, which must have finally been updated to be 950.

From the listing you can select the:
"Last updated on Aug 18, 2021 13:27:04 PDT [ur ...
  Topic: Pay Max Bids?
Cupid

Replies: 5
Views: 2197

PostForum: Support   Posted: Thu Aug 19, 2021 6:36 am   Subject: Pay Max Bids?
Can you provide the auction number, please ?

Since there are a number of reasons why you might have been asked, by Ebay, to pay the full amount of your bid, it would just be speculation without bei ...
  Topic: eBay view
Cupid

Replies: 2
Views: 1441

PostForum: Support   Posted: Thu Aug 19, 2021 3:55 am   Subject: eBay view
Presumably this is on a mobile and you also have the Ebay App installed ?

I think this is a known issue with that configuration which hopefully can be addressed in a future version.

For now I th ...
  Topic: snipes disappear after Modify
Cupid

Replies: 13
Views: 3663

PostForum: Support   Posted: Wed Aug 18, 2021 9:26 am   Subject: snipes disappear after Modify
Do you have the editable fields above or below the display of your snipes ?
  Topic: Use of Gixen API.
Cupid

Replies: 1
Views: 1249

PostForum: Support   Posted: Wed Aug 18, 2021 4:10 am   Subject: Use of Gixen API.
I don't think it's use is supported any more.

If you want more details please email Mario directly.
  Topic: Country
Cupid

Replies: 3
Views: 3504

PostForum: Suggestions and Ideas   Posted: Wed Aug 18, 2021 3:47 am   Subject: Country
I find it best to use the Ebay auction page as my guide to shipping costs.
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Tue Aug 17, 2021 8:25 am   Subject: EBAY LINK
Are you trying to change the link provided to be on .co.uk as implied by the quote that you have chosen ?

That would explain why you're not finding the page.

All authorisations must be completed ...
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 15
Views: 4365

PostForum: Support   Posted: Sun Aug 15, 2021 6:47 am   Subject: Could not add this item - auction number or money format no
I have always just copied the URL from eBay and pasted it in Gixen. This works in the archived version.

I agree that this functionality should be replicated in the new version.
  Topic: New Gixen overrides my default snipe offset time
Cupid

Replies: 15
Views: 4534

PostForum: Support   Posted: Sun Aug 15, 2021 4:25 am   Subject: New Gixen overrides my default snipe offset time
I agree that would seem to be odd behaviour.

My defaults are being used as I'd expect but I never import from a list so that's, no doubt, the cause of the difference.
  Topic: 4 Winning Snipes per Month?
Cupid

Replies: 2
Views: 1533

PostForum: Support   Posted: Sat Aug 14, 2021 3:25 pm   Subject: 4 Winning Snipes per Month?
It means that you can schedule up to 4 snipes, or 4 groups of snipes.

When you win one you can only schedule 3 snipes until a month after you won the first.

Win 2 within a month and you can only ...
  Topic: Which Subscription Renewal Date is Correct?
Cupid

Replies: 1
Views: 1290

PostForum: Support   Posted: Fri Aug 13, 2021 12:10 pm   Subject: Which Subscription Renewal Date is Correct?
Are you certain that one is not referring your authorisation (second section on the Settings page) and the other your subscription (first section of the Settings page) ?
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Fri Aug 13, 2021 11:44 am   Subject: Please remove this warning message
Once again you are reverting to the argument that being prepared to bid more will win more auctions. That's never been contested though, I've always said that the highest accepted bid always wins on E ...
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 15
Views: 4365

PostForum: Support   Posted: Fri Aug 13, 2021 11:01 am   Subject: Could not add this item - auction number or money format no

ebay.com/itm/124844418980?hash=item1d114ea7a4:g:1isAAOSwiKJhECTp(2).


Is that how you are attempting to add items, using the whole url, as opposed to just the auction number ?
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 3810

PostForum: Support   Posted: Fri Aug 13, 2021 4:36 am   Subject: INVALID AUTHORIZATION
Are you saying I have to re-link with ebay everytime I change my ebay password?

Yes, it is sensible to do that because ebay has decided that that action invalidates the authorisation.
  Topic: New Gixen website becomes default on Monday
Cupid

Replies: 18
Views: 13157

PostForum: Announcements   Posted: Thu Aug 12, 2021 3:22 pm   Subject: New Gixen website becomes default on Monday
I still see 'Delete' buttons in both the mobile and desktop versions of the site.

Are you viewing on a mobile or a desktop and how much is the browser tab 'zoomed' ?
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Thu Aug 12, 2021 12:23 pm   Subject: Please remove this warning message
Why would I need Youtube ?

I'll take the example you gave, you are going to bid $510 with a 2 second offset.

I'll bid $500.01 with my first Ebay account and an 8 second offset and bid $500 with ...
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Thu Aug 12, 2021 9:34 am   Subject: Please remove this warning message
Auction prices are based on the bids that ebay has already accepted, or (if there are less than 2 bids) on the starting price set by the seller, prices are not based on fixed steps from even amounts a ...
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 15
Views: 4365

PostForum: Support   Posted: Thu Aug 12, 2021 8:24 am   Subject: Could not add this item - auction number or money format no
I can enter a snipe for item 274897194106 without any issue, using the latest web interface.

I would check that the authorisation in the second section of the Settings page is up to date, just in c ...
  Topic: Large Data Usage
Cupid

Replies: 5
Views: 2508

PostForum: Support   Posted: Thu Aug 12, 2021 8:16 am   Subject: Large Data Usage
What sort of snipe refresh rate are you running it with, for how long and how many snipes are you monitoring ?
  Topic: New Gixen website becomes default on Monday
Cupid

Replies: 18
Views: 13157

PostForum: Announcements   Posted: Thu Aug 12, 2021 6:10 am   Subject: New Gixen website becomes default on Monday
Please be aware that if you have 'zoomed' the old site in your desktop browser you may find that it now displays the mobile version in your browser.

To revert back to an interface closer to the old ...
  Topic: New Gixen Website
Cupid

Replies: 8
Views: 3884

PostForum: Suggestions and Ideas   Posted: Thu Aug 12, 2021 6:07 am   Subject: New Gixen Website
Please be aware that if you have 'zoomed' the old site in your desktop browser you may find that it now displays the mobile version in your browser.

To revert back to an interface closer to the old ...
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Thu Aug 12, 2021 4:12 am   Subject: Please remove this warning message
With respect, I did agree that such an option should be given, if people want it, in the first line of my last response.

However, also with respect, please would you at least make an attempt to und ...
  Topic: Shipping price not displayed
Cupid

Replies: 1
Views: 1218

PostForum: Support   Posted: Thu Aug 12, 2021 3:59 am   Subject: Shipping price not displayed
Can you provide an example auction number as I'm not experiencing the same issue with my snipes.
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 15
Views: 4365

PostForum: Support   Posted: Thu Aug 12, 2021 3:44 am   Subject: Could not add this item - auction number or money format no
Can you be a bit more specific as not everyone is having this issue.

Can you provide examples of auctions for which you can't add snipes ?

What format are you using in the boxes ?... e.g. the wh ...
  Topic: Dumb Question
Cupid

Replies: 1
Views: 1207

PostForum: Support   Posted: Thu Aug 12, 2021 3:38 am   Subject: Dumb Question
The number of snipes that you currently have scheduled.
  Topic: Update ebay authorization / user agreement bug
Cupid

Replies: 3
Views: 1806

PostForum: Support   Posted: Wed Aug 11, 2021 3:58 am   Subject: Re: Update ebay authorization / user agreement bug
I'm having similar problem. I've paid my subscription and it still says I haven't and I can't post my snipe... 363489683211

For non activation of subscription issues you need to email Mario direc ...
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 3901

PostForum: Support   Posted: Tue Aug 10, 2021 12:38 pm   Subject: Please remove this warning message
I'm not disagreeing that there should be an option to remove the warning if users have acknowledged it and still wish to ignore it.

I do, however, disagree that;

If I would use standard offset - ...
  Topic: Update ebay authorization / user agreement bug
Cupid

Replies: 3
Views: 1806

PostForum: Support   Posted: Tue Aug 10, 2021 5:52 am   Subject: Update ebay authorization / user agreement bug
That certainly seems to be new behaviour.

I've never before heard of Gixen deleting (or even hiding) snipes for auctions that have not completed, that includes whether or not it was already apparen ...
  Topic: New Gixen website becomes default on Monday
Cupid

Replies: 18
Views: 13157

PostForum: Announcements   Posted: Tue Aug 10, 2021 5:36 am   Subject: New Gixen website becomes default on Monday
On the [url=https://www.gixen.com/main/register.php]Sign Up page you can use the [url=https://www.gixen.com/forgotpassword.php]Forgot your Gixen password? You can reset it here. link to help you to ch ...
  Topic: Aware of the issue \"Could not add item\"
Cupid

Replies: 5
Views: 3082

PostForum: Support   Posted: Mon Aug 09, 2021 11:58 am   Subject: Aware of the issue \"Could not add item\"
Perhaps it is a new issue with importing your watch list.

Mario was requesting more information on a similar issue reported [url=http://www.gixen.com/forum/viewtopic.php?t=10366]here, so it might b ...
  Topic: Item Disappeared from Bid Queue
Cupid

Replies: 1
Views: 1293

PostForum: Support   Posted: Mon Aug 09, 2021 7:38 am   Subject: Item Disappeared from Bid Queue
Have you since been able to add it back in ?

Do you have the editable fields above or below your snipes as per the 'Input fields position' setting ?
  Topic: Aware of the issue \"Could not add item\"
Cupid

Replies: 5
Views: 3082

PostForum: Support   Posted: Mon Aug 09, 2021 4:25 am   Subject: Re: Could not add item
Doesn't work here:

Could not add item 203552864181.

This thread relates to an issue that was resolved back in May.

I am able to add that item without issue via the web interface. What error m ...
  Topic: New Gixen website becomes default on Monday
Cupid

Replies: 18
Views: 13157

PostForum: Announcements   Posted: Sun Aug 08, 2021 9:34 am   Subject: New Gixen website becomes default on Monday
Listings that are not auctions can not be sniped, so they are never imported.
  Topic: Gixen Mirror Price Increase
Cupid

Replies: 5
Views: 3484

PostForum: Support   Posted: Sun Aug 08, 2021 5:25 am   Subject: Gixen Mirror Price Increase
Yes, that is how it should work, if you pay for more subscription it will be additive.

However, you'll then find it continues to renew 256 days before your subscription is due to run out, of you wa ...
  Topic: I lost the 1 second option. Why would they remove it?
Cupid

Replies: 2
Views: 2414

PostForum: Impressions   Posted: Sun Aug 08, 2021 5:12 am   Subject: I lost the 1 second option. Why would they remove it?
I'm not certain it was a deliberate omission, have you raised it as an issue with the new interface ?
  Topic: Invalid Authorization
Cupid

Replies: 4
Views: 2241

PostForum: Support   Posted: Sat Aug 07, 2021 4:59 am   Subject: Invalid Authorization
As far as I was aware the web interface does already warn you, at least when you add snipes, when the authorisation is going to run out within 10 days.

I guess its possible that got lost with the r ...
  Topic: Invalid Authorization
Cupid

Replies: 4
Views: 2241

PostForum: Support   Posted: Sat Aug 07, 2021 4:23 am   Subject: Invalid Authorization
This is now one of the most often asked questions on this forum and perhaps needs covering even more explicitly on the FAQ tab.

The authorization that you give Gixen to bid on your Ebay account is ...
  Topic: Changing password AND email
Cupid

Replies: 2
Views: 1696

PostForum: Support   Posted: Sat Aug 07, 2021 4:16 am   Subject: Changing password AND email
In this case you'll need to email Mario direct at the support address given on the Contact tab above.

You'll need to explain the situation again (or direct him to this thread). Please provide your ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Fri Aug 06, 2021 9:35 am   Subject: EBAY LINK
That sounds like you are choosing a new username that is not valid, it might be that someone has already used that name, perhaps even that was you... you can use the [url=https://www.gixen.com/forgotu ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Fri Aug 06, 2021 7:13 am   Subject: EBAY LINK
Yes, you are talking about credentials that are stored in your browser.

DO NOT push the 'LOG IN NOW' button with those credentials in the boxes.

Instead you should first use that SIGN UP page to ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Fri Aug 06, 2021 5:23 am   Subject: EBAY LINK
Perhaps if you explain exactly, step by step, in as much detail as you can, what you are doing and what response you are getting perhaps someone will then be able to understand what it is you need to ...
  Topic: action ended early
Cupid

Replies: 7
Views: 3094

PostForum: Support   Posted: Fri Aug 06, 2021 4:05 am   Subject: action ended early
Without the backup of the Mirror server you would expect a failure of this type occasionally, perhaps up to 1 in 300 snipes, so if you've used it for years and this is the first occurrence I wouldn't ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 3810

PostForum: Support   Posted: Fri Aug 06, 2021 3:59 am   Subject: INVALID AUTHORIZATION
Only Mario has the access required to investigate behind the scenes, he can be contacted direct via email at the support address given on the [url=http://www.gixen.com/main/contact.php]Contact tab abo ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Thu Aug 05, 2021 2:25 pm   Subject: EBAY LINK
To be honest, I don't really follow what you mean.

If you set up something with a completely different name it isn't possible for it to revert to something else, that you used to use.

Are you pe ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Thu Aug 05, 2021 1:15 pm   Subject: EBAY LINK
Are you attempting to create a Gixen account with exactly the same name as your Ebay name ?

If so, that is not recommended, and may cause issues if you previously used Gixen before we were forced t ...
  Topic: EBAY LINK
Cupid

Replies: 16
Views: 5338

PostForum: Support   Posted: Thu Aug 05, 2021 9:23 am   Subject: EBAY LINK
Are you able to log into this new Gixen account ?

If so on the Settings page please can you check the second section to see if the authorisation is referenced there. If not I'd recommend trying to ...
  Topic: Collecting Nectar points at ebay.co.uk
Cupid

Replies: 1
Views: 1312

PostForum: Support   Posted: Thu Aug 05, 2021 3:24 am   Subject: Collecting Nectar points at ebay.co.uk
It would appear not since I am still collecting Nectar points on my account even though I almost exclusively use Gixen to bid for me.

I do have my Target site set to be the United Kingdom on both M ...
  Topic: Can't Log Into Desktop Manager
Cupid

Replies: 4
Views: 2377

PostForum: Support   Posted: Wed Aug 04, 2021 2:05 pm   Subject: Can't Log Into Desktop Manager
1> Sounds like you might not be looking at the .exe on the file system but within the compressed zip file. I'd recommend perhaps downloading a program that can unpack the compressed file properly. ...
  Topic: Problem logging into the desktop site on Safari
Cupid

Replies: 1
Views: 1323

PostForum: Support   Posted: Wed Aug 04, 2021 1:52 pm   Subject: Problem logging into the desktop site on Safari
It seems to be OK at the moment, perhaps this was a temporary fault ?

Are you still unable to log in ?
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 3810

PostForum: Support   Posted: Wed Aug 04, 2021 1:50 pm   Subject: INVALID AUTHORIZATION
Have you changed anything on your Ebay account recently, e.g. your password or username ?
  Topic: Many lots with only one bid actioned instead of two
Cupid

Replies: 1
Views: 1432

PostForum: Support   Posted: Wed Aug 04, 2021 1:45 pm   Subject: Many lots with only one bid actioned instead of two
You would only ever get two bids being accepted when the offset is exactly the same on both servers.

Even then it's on;y going to happen when the bids reach Ebay within a very small time-frame of e ...
  Topic: Changing ebay account
Cupid

Replies: 1
Views: 1544

PostForum: Support   Posted: Tue Aug 03, 2021 5:06 am   Subject: Changing ebay account
Yes, you just have to renew the authorisation using the second section on the Settings page to be your now preferred Ebay account.
  Topic: action ended early
Cupid

Replies: 7
Views: 3094

PostForum: Support   Posted: Tue Aug 03, 2021 5:04 am   Subject: action ended early
It's not a timezone issue, Gixen isn't affected by timezone time changes.

Do you have a Mirror subscription and if so what offsets are you using on both the Main and Mirror servers ?
  Topic: action ended early
Cupid

Replies: 7
Views: 3094

PostForum: Support   Posted: Fri Jul 30, 2021 4:51 am   Subject: action ended early
Did it get the status 'AUCTION ENDED EARLY' on both the Main and Mirror tabs ?

What offsets did you have for Main and Mirror ?
  Topic: MIRROR CHUNKS REMAINING/EXPIRED ACCOUNT?
Cupid

Replies: 4
Views: 2644

PostForum: Support   Posted: Thu Jul 29, 2021 7:52 am   Subject: MIRROR CHUNKS REMAINING/EXPIRED ACCOUNT?
That's a browser extension, you may need to reinstall it:

http://www.gixen.com/forum/viewtopic.php?t=8659
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 3810

PostForum: Support   Posted: Wed Jul 28, 2021 10:46 am   Subject: INVALID AUTHORIZATION
This is something you can resolve yourself using the second section on the Settings page, it costs nothing and only takes a few minutes.

You need to do this at least once every 18 months as Ebay ex ...
  Topic: Won Auction - But says Bid Under Asking Price
Cupid

Replies: 2
Views: 2317

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:23 am   Subject: Won Auction - But says Bid Under Asking Price
Yes, it's normal behaviour for Ebay to reject a later bid of the same amount from the same user as not high enough to be acceptable.
  Topic: Unable to snipe
Cupid

Replies: 3
Views: 2509

PostForum: Support   Posted: Wed Jul 28, 2021 3:45 am   Subject: Unable to snipe
Are you sure it's the subscription that you pay for using the first section of the Settings page that it is warning you about ?

Perhaps it is the authorisation for Gixen to place bids on Ebay on yo ...
  Topic: New Website Impressions
Cupid

Replies: 8
Views: 4242

PostForum: Impressions   Posted: Wed Jul 28, 2021 3:40 am   Subject: New Website Impressions
Certain keywords are blocked in order to avoid too many spam adverts.

Reviews are not blocked because they are critical.
  Topic: Question about login
Cupid

Replies: 2
Views: 2453

PostForum: Support   Posted: Tue Jul 27, 2021 1:39 pm   Subject: Question about login
Gixen doesn't log in in the same way that you do.. this is why you have to go through the procedure of authorising Gixen to be able to place bids on your behalf.

Gixen doesn't even know your passwo ...
  Topic: Other snipes
Cupid

Replies: 1
Views: 1833

PostForum: Suggestions and Ideas   Posted: Tue Jul 27, 2021 8:36 am   Subject: Other snipes
No, there is no indication of this.
  Topic: Forgein country
Cupid

Replies: 3
Views: 2261

PostForum: Support   Posted: Tue Jul 27, 2021 8:34 am   Subject: Forgein country
The default settings are fine for everyone.

Personally I have set my country and target to be the United Kingdom, because that is whee I live and I prefer a slightly larger default offset, but neit ...
  Topic: Forgein country
Cupid

Replies: 3
Views: 2261

PostForum: Support   Posted: Tue Jul 27, 2021 6:29 am   Subject: Forgein country
It's hard to give a definitive answer on this because sellers can set up auctions without specifying shipping to you country but you can still bid, while others actively block some locations that they ...
  Topic: MIRROR CHUNKS REMAINING/EXPIRED ACCOUNT?
Cupid

Replies: 4
Views: 2644

PostForum: Support   Posted: Tue Jul 27, 2021 6:17 am   Subject: MIRROR CHUNKS REMAINING/EXPIRED ACCOUNT?
Yes, they should be, chunks are designed not to expire until you use them, as far as I am aware, that was the primary reason for implementing them.
  Topic: Snipe it on app
Cupid

Replies: 2
Views: 2426

PostForum: Support   Posted: Tue Jul 27, 2021 3:51 am   Subject: Snipe it on app
So, this is the Gixen Android App from here:

https://play.google.com/store/apps/details?id=com.embarcadero.Gixen&hl=en

?
  Topic: Board Time Zones
Cupid

Replies: 2
Views: 2381

PostForum: Suggestions and Ideas   Posted: Sun Jul 25, 2021 4:06 am   Subject: Board Time Zones
Probably because it's such an old version of the software.

However, I think Mario now has a problem upgrading it due to the modifications that were made to this old version to make it available to ...
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
Cupid

Replies: 13
Views: 5054

PostForum: Support   Posted: Sat Jul 24, 2021 4:01 pm   Subject: Re: Cannot add items
Could not add this item 393450454426 (2).

I can add that item without any issues using the Add button.

Make sure you are not including any currency symbols in the bid amount box.
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
Cupid

Replies: 13
Views: 5054

PostForum: Support   Posted: Sat Jul 24, 2021 3:32 pm   Subject: Re: Cannot add items
I cannot enter new lots.

Are the issues resolved?

I can add new items using the 'Add' button of the web interface.

What error message(s) are you getting ?
  Topic: Are Snipes being placed?
Cupid

Replies: 9
Views: 3242

PostForum: Support   Posted: Sat Jul 24, 2021 2:39 pm   Subject: Are Snipes being placed?
Yes, I've just done the same... according to Gixen it wasn't due to run out for another few months, but I renewed it anyway and now Ebay is showing it...

So, since it was still working, it seems Eb ...
  Topic: site malfunction
Cupid

Replies: 2
Views: 2703

PostForum: Impressions   Posted: Sat Jul 24, 2021 2:24 pm   Subject: site malfunction
There has been communication now:

http://www.gixen.com/forum/viewtopic.php?t=10340
  Topic: Are Snipes being placed?
Cupid

Replies: 9
Views: 3242

PostForum: Support   Posted: Sat Jul 24, 2021 2:21 pm   Subject: Are Snipes being placed?
Gixen is not listed as an APP that has access to my account either... but it still won an auction for me a few hours ago... so Ebay not displaying the valid authorisation is an issue that Ebay need to ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 4227

PostForum: Support   Posted: Sat Jul 24, 2021 8:18 am   Subject: Can't log on from anywhere!

My Ebay -> Account

Thank you, yes I found that, for me that ends up with a URL of:

https://accounts.ebay.co.uk/acctsec/security-center/third-party-app-access

but it says on it:

No th ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 4227

PostForum: Support   Posted: Sat Jul 24, 2021 7:09 am   Subject: Can't log on from anywhere!
That link doesn't work for me, can you provide a sequence of clicks on Ebay that will get you there ?

Something like:

My Ebay -> Accounts -> Security -> ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 4227

PostForum: Support   Posted: Sat Jul 24, 2021 6:21 am   Subject: Can't log on from anywhere!
Yes, however unfortunately I can't find the authorisation listed on Ebay any more, can anyone else ?
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 4227

PostForum: Support   Posted: Sat Jul 24, 2021 5:06 am   Subject: Can't log on from anywhere!
It looks to me like the most likely way to be able to revoke the authority that Gixen has to place bids on your behalf may be to change your Ebay password on that account.
  Topic: Add to gixen button
Cupid

Replies: 2
Views: 1938

PostForum: Support   Posted: Fri Jul 23, 2021 11:16 am   Subject: Add to gixen button
... and this thread:

http://www.gixen.com/forum/viewtopic.php?t=8659
  Topic: Bid unauthorized item #324710776630
Cupid

Replies: 1
Views: 1327

PostForum: Support   Posted: Tue Jul 20, 2021 4:32 am   Subject: Bid unauthorized item #324710776630
This message isn't related to the Mirror subscription, which you pay for.

This is about the authorisation that you give Gixen to place bids on your Ebay account and you can administer, free of char ...
  Topic: Failure to win my sniped auction
Cupid

Replies: 4
Views: 2372

PostForum: Support   Posted: Fri Jul 16, 2021 2:05 am   Subject: Failure to win my sniped auction
What evidence do you think there is that this is an issue that changes on the Gixen side could have any influence on ?
 
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