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  Topic: You are not eligible to bid on this item due to seller rest
Cupid

Replies: 10
Views: 2715

PostForum: Support   Posted: Wed Oct 02, 2024 2:16 am   Subject: You are not eligible to bid on this item due to seller rest
OK, understood, I'm glad you were able to resolve this issue with the seller.

On the sales tax issue, I would guess that it's possible to put more than one Ebay account through the same mechanism o ...
  Topic: Making people wait 60 seconds before accessing account
Cupid

Replies: 248
Views: 4609391

PostForum: Suggestions and Ideas   Posted: Tue Oct 01, 2024 7:19 am   Subject: Making people wait 60 seconds before accessing account
xyike wrote:* create more value for paid subscribers
Done... for around 12 years... The service barely survived... and Mario ended up just firefighting while holding down a full time job and raising ...
  Topic: DOES GIXEN PROVIDE INTERNAL USER UIDs TO EBAY WHEN BIDDING?
Cupid

Replies: 2
Views: 529

PostForum: Support   Posted: Tue Oct 01, 2024 4:34 am   Subject: DOES GIXEN PROVIDE INTERNAL USER UIDs TO EBAY WHEN BIDDING?
What Gixen uses to place your bids is the authorisation that you provide via the second section of the Settings page. I guess that's what you are calling an external unique identifier ?

Gixen also ...
  Topic: need to cancel payment
Cupid

Replies: 3
Views: 624

PostForum: Support   Posted: Mon Sep 30, 2024 5:46 am   Subject: need to cancel payment
where i can find my id

That is what you type into the 'Username' field when you log in to Gixen.

Once you are logged in it's also displayed at the top of the 'My Snipes' page ala 'Bids for MyId ...
  Topic: need to cancel payment
Cupid

Replies: 3
Views: 624

PostForum: Support   Posted: Mon Sep 30, 2024 5:11 am   Subject: need to cancel payment
For refunds you need to send a message to Mario, via email, at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please always include you Gixen id in all m ...
  Topic: eBay authorization problems
Cupid

Replies: 1
Views: 624

PostForum: Support   Posted: Sun Sep 29, 2024 6:00 am   Subject: eBay authorization problems
Sounds like it might be something specific to your Ebay account.

If that's the case it's most likely going to require Ebay development involvement.

So, I have two suggestions for possible ways f ...
  Topic: Error when adding an item
Cupid

Replies: 26
Views: 37594

PostForum: Support   Posted: Sat Sep 28, 2024 5:44 am   Subject: Error when adding an item
Support for the web browser extensions is generally provided via [url=https://www.gixen.com/forum/viewtopic.php?t=8659]this thread.
  Topic: **Can I use Gixen with an ebay.co.uk account?**.
Cupid

Replies: 2
Views: 455

PostForum: Support   Posted: Sat Sep 28, 2024 2:11 am   Subject: Re: **Can I use Gixen with an ebay.co.uk account?**.
FrankTam wrote:
if eBay's UK site decides to implement new restrictions or changes in their bidding process?

Are you aware of something specific here?.. That I've not heard about, yet ?

I am al ...
  Topic: Item #135265438922 out-of-sync
Cupid

Replies: 1
Views: 565

PostForum: Support   Posted: Fri Sep 27, 2024 2:42 am   Subject: Item #135265438922 out-of-sync
Website price updates are not real time, they are periodic.

It was attempted many years ago to make them real time, the resources required were prohibitive and therefore the cost of the service wou ...
  Topic: Errow when clicking view description on Website
Cupid

Replies: 2
Views: 596

PostForum: Support   Posted: Wed Sep 25, 2024 2:22 am   Subject: Errow when clicking view description on Website
The setting that controls where these links point is under the 'Your current country setting is:' section on the Settings page.

What do you have that set to ?

EDIT: It looks like this might be s ...
  Topic: \"Invalid authorization\" as reason for bid failu
Cupid

Replies: 2
Views: 703

PostForum: Support   Posted: Wed Sep 25, 2024 2:14 am   Subject: \"Invalid authorization\" as reason for bid failu
It's very common here to confuse your authorisation (which you don't pay for) with your subscription (which you do pay for).

Please read [url=https://www.gixen.com/blog/ebay-third-party-authorizati ...
  Topic: You are not eligible to bid on this item due to seller rest
Cupid

Replies: 10
Views: 2715

PostForum: Support   Posted: Tue Sep 24, 2024 12:26 pm   Subject: You are not eligible to bid on this item due to seller rest
Yes, I don't think you can avoid the requirement for a payment method, other than using an Ebay account that hasn't been flagged as requiring it, yet, or asking the seller to remove that restriction f ...
  Topic: GIXEN AND EBAY AUTHORIZATIOJ
Cupid

Replies: 1
Views: 706

PostForum: Support   Posted: Tue Sep 24, 2024 1:41 am   Subject: GIXEN AND EBAY AUTHORIZATIOJ
If you change your credentials on Ebay they do tend to revoke the authorisation that you gave Gixen to bid via that account. They don't inform Gixen though, so it's only discovered when Gixen is attem ...
  Topic: password change
Cupid

Replies: 1
Views: 656

PostForum: Support   Posted: Tue Sep 24, 2024 1:35 am   Subject: password change
Your snipes are set up and maintained on the '[url=https://www.gixen.com/main/home_2.php]My Snipes' page.
  Topic: You are not eligible to bid on this item due to seller rest
Cupid

Replies: 10
Views: 2715

PostForum: Support   Posted: Tue Sep 24, 2024 12:48 am   Subject: You are not eligible to bid on this item due to seller rest
This time did you try to place a small initial opening bid on the auctions before setting up your snipe, just to prove to yourself that you can place bids on those auctions...?
  Topic: My Snipes page not loading
Cupid

Replies: 4
Views: 886

PostForum: Support   Posted: Sat Sep 21, 2024 2:18 am   Subject: My Snipes page not loading
Yes, the sniping process is separated from the front end interface.

Mario is working on this and will update via [url=https://www.gixen.com/forum/viewtopic.php?t=11334]this thread.
  Topic: Subscription not yet activated
Cupid

Replies: 1
Views: 702

PostForum: Support   Posted: Wed Sep 18, 2024 4:05 am   Subject: Subscription not yet activated
If it's not activated within a few hours please email the details, including your Gixen id, direct to Mario, at the support address on the [url=https://www.gixen.com/main/contact.php]Contact page.
  Topic: Using multiple addresses for bidding
Cupid

Replies: 1
Views: 875

PostForum: Support   Posted: Tue Sep 17, 2024 3:00 am   Subject: Re: Using multiple addresses for bidding
I guess, at this stage, we can't be certain that the auction was Lawrence Dolan wrote:restricted due to the seller refusing to send to your shipping address. It is possible that it was something else. ...
  Topic: Gixen as a Service idea? Integrating Gixen into application
Cupid

Replies: 1
Views: 571

PostForum: Suggestions and Ideas   Posted: Mon Sep 16, 2024 12:38 pm   Subject: Gixen as a Service idea? Integrating Gixen into application
It's probably best to discuss potential integrations direct with Mario via email at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
  Topic: Watchlist not fully populating
Cupid

Replies: 9
Views: 2469

PostForum: Support   Posted: Sun Sep 15, 2024 2:06 am   Subject: Watchlist not fully populating
Does it bear any relation to the number of items that you have displayed per page on Ebay ?
  Topic: You are not eligible to bid on this item due to seller rest
Cupid

Replies: 10
Views: 2715

PostForum: Support   Posted: Sat Sep 14, 2024 12:13 pm   Subject: You are not eligible to bid on this item due to seller rest
Generally these restrictions as the message implies are chosen by sellers.

They can relate to payment methods you have registered with Ebay, the number of cancelled sales you have in the past year, ...
  Topic: Including shipping info in the snipes section
Cupid

Replies: 2
Views: 727

PostForum: Suggestions and Ideas   Posted: Thu Sep 12, 2024 10:30 am   Subject: Including shipping info in the snipes section
I still have a shipping amount displayed below the title, between the View Item Description and View Shipping Information links, is that not also present on your 'My Snipes' page ?

There's always ...
  Topic: Unable to bid as I had \'unpaid items\'
Cupid

Replies: 1
Views: 869

PostForum: Support   Posted: Thu Sep 12, 2024 6:02 am   Subject: Unable to bid as I had \'unpaid items\'
It's actually up to the seller whether they want to block bids from accounts with unpaid item strikes.

Has Ebay actually removed the strike, or are they just telling you what you want to hear, beca ...
  Topic: Change password Gixen
Cupid

Replies: 1
Views: 791

PostForum: Support   Posted: Thu Sep 12, 2024 2:55 am   Subject: Change password Gixen
This is done the same way as if you had forgotten your Gixen password:

On the Forgot your username or password?

Clicking that link will bring up a page that contains:

Forgot your Gixen passw ...
  Topic: Username and password
Cupid

Replies: 1
Views: 886

PostForum: Support   Posted: Wed Sep 11, 2024 8:46 am   Subject: Username and password
If you are certain that you used the email address that you've submitted previously here, then the only way to check further that you do have a registered Gixen account is to contact Mario direct via ...
  Topic: Default bid offset Settings
Cupid

Replies: 1
Views: 1317

PostForum: Support   Posted: Tue Sep 10, 2024 10:10 am   Subject: Re: Default bid offset Settings
As per many previous discussions on this forum, there really isn't a EBAY-2 wrote:
best option that applies to every scenario. That's why it's an option for you to choose the offset, when you have a ...
  Topic: Watchlist not fully populating
Cupid

Replies: 9
Views: 2469

PostForum: Support   Posted: Tue Sep 10, 2024 3:36 am   Subject: Watchlist not fully populating
So it looks like each click brings in between 25 and 30 from your list of around 200 active auctions ?
  Topic: Renouvèlement regler mais impossible de mettre une enchèr
Cupid

Replies: 1
Views: 803

PostForum: Support   Posted: Sat Sep 07, 2024 5:35 am   Subject: Re: Renewal settled but impossible to place a bid
Example Number Auction End Time Current Auction Status Edit Delete 166958107967 Apple iPhone 14 Pro - 128GB - Silver (by alle020510 (46)) View Item Description SH: 0.00 EUR View Shipping Info Bids: 35 ...
  Topic: Watchlist not fully populating
Cupid

Replies: 9
Views: 2469

PostForum: Support   Posted: Mon Sep 02, 2024 2:47 am   Subject: Watchlist not fully populating
How long do you leave it between clicks of the Import button ?

I'm wondering if it's taking a long time to import your watch list and that the extra clicks are just a coincidence in that they displ ...
  Topic: Bought 1 month PayPal subscription, then 2 years
Cupid

Replies: 2
Views: 1253

PostForum: Support   Posted: Mon Sep 02, 2024 2:41 am   Subject: Bought 1 month PayPal subscription, then 2 years
For refunds please email Mario directly at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page, please include your Gixen id in all correspondence and precise det ...
  Topic: Not eligible to bid
Cupid

Replies: 6
Views: 1821

PostForum: Support   Posted: Sat Aug 31, 2024 9:28 am   Subject: Not eligible to bid
jackjackjackjack wrote:
How were you able to tell that was what was causing the issue?

Mario has access to additional log files that are generated on the Gixen servers as the snipe progresses thro ...
  Topic: Not eligible to bid
Cupid

Replies: 6
Views: 1821

PostForum: Support   Posted: Fri Aug 30, 2024 3:49 pm   Subject: Not eligible to bid
Thank you for bringing this example to this forum.

To bring it to his attention sooner, please can you also email Mario (a link to this thread plus an indication of your Gixen id will do), then he ...
  Topic: changing baank info
Cupid

Replies: 3
Views: 1534

PostForum: Support   Posted: Fri Aug 30, 2024 9:32 am   Subject: changing baank info
Gixen uses payment processors Paypal or Stripe to collect payments from you. It doesn't hold your financial information itself.
  Topic: Ebay watchlist not importing
Cupid

Replies: 1
Views: 1118

PostForum: Support   Posted: Fri Aug 30, 2024 8:09 am   Subject: Ebay watchlist not importing
Is this a duplicate of the post I responded to with some questions yesterday [url=https://www.gixen.com/forum/viewtopic.php?t=11288]here ?
  Topic: some auctions are ending with final price below bid price
Cupid

Replies: 5
Views: 1598

PostForum: Support   Posted: Thu Aug 29, 2024 8:46 am   Subject: some auctions are ending with final price below bid price
The only way, that I know of, at the moment, to filter results on the History page is via the search facility.
  Topic: some auctions are ending with final price below bid price
Cupid

Replies: 5
Views: 1598

PostForum: Support   Posted: Thu Aug 29, 2024 2:58 am   Subject: some auctions are ending with final price below bid price
That's an image taken from your History page isn't it ?

If you update/delete your snipe, there are often multiple entries there that don't relate to the situation at the end of the auction. You get ...
  Topic: Watch list not importing
Cupid

Replies: 7
Views: 3827

PostForum: Support   Posted: Thu Aug 29, 2024 2:48 am   Subject: Re: Watchlist not importing
Roskie2008 wrote:
256613358111

I initially thought I'd reproduced your issue, however I forgot that for the last few months I've had my snipes placed on a different account from the one where I wa ...
  Topic: Were can I download Gixen Desktop?
Cupid

Replies: 2
Views: 1176

PostForum: Support   Posted: Tue Aug 27, 2024 2:08 am   Subject: Were can I download Gixen Desktop?
As indicated by the link on the [url=https://www.gixen.com/main/index.php]Home page, you can download it via the link in the first post [url=https://www.gixen.com/forum/viewtopic.php?t=8703]here.

h ...
  Topic: some auctions are ending with final price below bid price
Cupid

Replies: 5
Views: 1598

PostForum: Support   Posted: Tue Aug 27, 2024 2:04 am   Subject: some auctions are ending with final price below bid price
Can you provide example auction id numbers?

Generally Ebay will post a banner on auctions that are ended early by the seller stating the reason the seller gave for ending it early. Generally, if an ...
  Topic: Add to Gixen button not showing
Cupid

Replies: 3
Views: 3404

PostForum: Support   Posted: Tue Aug 27, 2024 1:51 am   Subject: Add to Gixen button not showing
Autosnipe is generally supported from [url=https://www.gixen.com/forum/viewtopic.php?p=42512#42512]this thread.

I've added a link to this thread there.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 82
Views: 1160522

PostForum: Announcements   Posted: Tue Aug 27, 2024 1:47 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
Someone is having an issue with using this in the Firefox browser running on an Apple OS, [url=https://www.gixen.com/forum/viewtopic.php?t=11254]here.
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Mon Aug 26, 2024 2:10 am   Subject: Gixen Desktop Manager (64-bit) released
In the past it's been noted that the frequency of updates that you choose for the Desktop Manager changes the amount of data that it uses.

So in the window that comes up when you select the Setting ...
  Topic: Watchlist not fully populating
Cupid

Replies: 9
Views: 2469

PostForum: Support   Posted: Mon Aug 26, 2024 2:02 am   Subject: Watchlist not fully populating
How many items do you have on your watch list and how many of those are auctions that have not ended yet ?

On Ebay do you choose to display only a proportion of those per page ? If so, how many do ...
  Topic: Midnight auctions
Cupid

Replies: 3
Views: 1432

PostForum: Support   Posted: Fri Aug 23, 2024 3:53 pm   Subject: Midnight auctions
Well, coincidences are always possible, however unlikely.

I don't think there's anything to be concerned about with any specific ending time.

So, between us I think we've ended the possibility o ...
  Topic: Midnight auctions
Cupid

Replies: 3
Views: 1432

PostForum: Support   Posted: Fri Aug 23, 2024 3:28 pm   Subject: Midnight auctions
I've never heard of any problems with Gixen for auctions that end at any particular time.

Where have you heard otherwise ?
  Topic: Error message, ‘already present’ even though no snipes
Cupid

Replies: 2
Views: 1352

PostForum: Support   Posted: Fri Aug 23, 2024 5:48 am   Subject: Re: Error message, ‘already present’ even though no snipes
Bob sapp wrote:
I purged

Was it the 'PURGE OLD' option on the 'My Snipes' page or the 'Delete' button in the Export/download section of the 'Settings' page that you used to resolve this issue ?
  Topic: Didn\'t win item when max bid $20 higher
Cupid

Replies: 1
Views: 1330

PostForum: Support   Posted: Wed Aug 21, 2024 11:20 am   Subject: Didn\'t win item when max bid $20 higher
Look at the bottom of the bidding, there's a last second retracted bid.

Very similar to [url=https://www.gixen.com/forum/viewtopic.php?t=11297]this recent case.

This time the stats on the accoun ...
  Topic: Money taken, no membership applied, no response from gixen
Cupid

Replies: 11
Views: 4713

PostForum: Support   Posted: Wed Aug 21, 2024 9:37 am   Subject: Money taken, no membership applied, no response from gixen
johnny wrote:
strange problems.

Indeed, looks like your posts were actually being registered regardless.

I've deleted the duplicates for you now.
  Topic: Money taken, no membership applied, no response from gixen
Cupid

Replies: 11
Views: 4713

PostForum: Support   Posted: Wed Aug 21, 2024 4:42 am   Subject: Money taken, no membership applied, no response from gixen
Since I'm not an employee, I can't open up new communication channels with Gixen.

I also don't ever have access to the emails you send to the support address, only Mario can do that, and only he ca ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Wed Aug 21, 2024 1:58 am   Subject: Re: keep getting errors
gscillieri wrote:
I was putting in the wrong username and password...

Ah, I see, yes that's a common cause of problems like this, and is indeed why I continually stress the difference between Ebay ...
  Topic: does the sniper keep bidding until reserve price is reached
Cupid

Replies: 1
Views: 1481

PostForum: Support   Posted: Wed Aug 21, 2024 1:48 am   Subject: does the sniper keep bidding until reserve price is reached
Gixen only bids at one price, the same from both servers.

The mechanism that ensures you don't pay more than one bid increment more than the next highest bidder is within Ebay, not Gixen.

So, if ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Tue Aug 20, 2024 9:56 am   Subject: Gixen Desktop Manager (64-bit) released
OK, you must have successfully completed the setup of your Gixen account for the website to be working for you.

So this must be specific to your use of the Gixen Desktop Manager.

Do you use any ...
  Topic: Money taken, no membership applied, no response from gixen
Cupid

Replies: 11
Views: 4713

PostForum: Support   Posted: Tue Aug 20, 2024 9:46 am   Subject: Money taken, no membership applied, no response from gixen
So, you've sent 2 emails to the support address, they have not bounced and you've had no reply ?

Would you be prepared to share your Gixen id here ?
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Tue Aug 20, 2024 2:38 am   Subject: Gixen Desktop Manager (64-bit) released
To me this looks like your Gixen account is not being recognised from the credentials that you are giving the Desktop Manager.

When you log in here on the website do you see any issues ?

Any mes ...
  Topic: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 2277

PostForum: Support   Posted: Sun Aug 18, 2024 10:24 am   Subject: SHIPPING ADDRESS COUNTRY RESTRICTED
Agree that's odd then.

Is it all your snipes that receive this status after the auction has concluded, or just some of them ?

Have you ever submitted manual bids with this account, and if so wer ...
  Topic: Your ebay authorization has expired or expires in less than
Cupid

Replies: 1
Views: 1601

PostForum: Support   Posted: Sat Aug 17, 2024 12:59 pm   Subject: Your ebay authorization has expired or expires in less than
There's quite a few topics on this in this forum already, with some of the more recent being:

[url=https://www.gixen.com/forum/viewtopic.php?t=11242]1, [url=https://www.gixen.com/forum/viewtopic.ph ...
  Topic: Don’t purge completed listings
Cupid

Replies: 1
Views: 2138

PostForum: Suggestions and Ideas   Posted: Sat Aug 17, 2024 12:38 pm   Subject: Don’t purge completed listings
I don't think it's a new feature for old snipes to be purged after a few days, that's been happening since I joined the site.
  Topic: Credit card payments now available to buy Gixen Mirror
Cupid

Replies: 9
Views: 18615

PostForum: Announcements   Posted: Fri Aug 16, 2024 3:23 pm   Subject: Credit card payments now available to buy Gixen Mirror
I think the response from Mario just above your post answers the question doesn't it ?
  Topic: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 2277

PostForum: Support   Posted: Fri Aug 16, 2024 3:14 pm   Subject: SHIPPING ADDRESS COUNTRY RESTRICTED
OK, so as you'd expect with that status it's an indication that the seller does not wish to ship to your country.

So, you do have a UK address as your shipping address ?

Was this account create ...
  Topic: Incorrect bid under asking price
Cupid

Replies: 8
Views: 3186

PostForum: Support   Posted: Fri Aug 16, 2024 6:18 am   Subject: Incorrect bid under asking price
Dunkers wrote:
context specific chatbots.

Yes, these days they do try to hide behind those, and I'm sure those do deal with/filter out many easy to answer questions... you have to escalate from th ...
  Topic: Paid for annual subscription, but still getting error
Cupid

Replies: 2
Views: 1613

PostForum: Support   Posted: Fri Aug 16, 2024 4:29 am   Subject: Paid for annual subscription, but still getting error
What service did you purchase, are you certain that it was an annual subscription ?

For instance, if you bought some chunks, you'd need to activate one before it would change the operation of your ...
  Topic: Incorrect bid under asking price
Cupid

Replies: 8
Views: 3186

PostForum: Support   Posted: Thu Aug 15, 2024 2:13 pm   Subject: Incorrect bid under asking price
You can't retract a bid that you've placed days before in the last 12 hours of an auction...

However, as you've seen, that doesn't resolve the issue because you still can retract a bid that you've ...
  Topic: Additional languages, pricing update
Cupid

Replies: 30
Views: 105581

PostForum: Announcements   Posted: Tue Aug 13, 2024 1:54 am   Subject: Additional languages, pricing update
The annual subscription options are available at the top of the Settings page, which is accessed from the My Snipes page and requires you to be logged in.

Some images of how to get there are presen ...
  Topic: Incorrect bid under asking price
Cupid

Replies: 8
Views: 3186

PostForum: Support   Posted: Mon Aug 12, 2024 2:49 am   Subject: Incorrect bid under asking price
I agree, that's one of the most blatant uses of bid shielding I've seen, with the shield placed just seconds after an hour before the auction ended the intent was very clear from that point onwards.
...
  Topic: one year payment
Cupid

Replies: 1
Views: 1713

PostForum: Support   Posted: Sat Aug 10, 2024 8:55 am   Subject: one year payment
For subscription options first you need to go the My Snipes page, which may require you to log in, then you need to press the Settings button and the options are at the top of the page that comes up a ...
  Topic: Question about actual ending times
Cupid

Replies: 2
Views: 2133

PostForum: Support   Posted: Tue Aug 06, 2024 10:02 am   Subject: Re: Question about actual ending times
greengrocer wrote:
ebay's auction ending times are shown to the nearest minute
that actually depends on how and when you look at a listing
greengrocer wrote:
whereas bid times are shown to the sec ...
  Topic: Problem meine snipes zu sehen
Cupid

Replies: 1
Views: 2455

PostForum: Support   Posted: Thu Aug 01, 2024 1:58 am   Subject: Problem meine snipes zu sehen
Generally the way to view your snipes is to select the 'My Snipes' button at the top right of most pages.

You need to be logged on here to see your snipes, so when you select that option when you a ...
  Topic: Watch list not importing
Cupid

Replies: 7
Views: 3827

PostForum: Support   Posted: Mon Jul 29, 2024 6:36 am   Subject: Re: Watch list not importing
Posted while I was responding to your last message:

mivona wrote:
If I click on the Settings in Gixen, it takes me to a log in page, and then just back to my empty watchlist. It is not taking me t ...
  Topic: Watch list not importing
Cupid

Replies: 7
Views: 3827

PostForum: Support   Posted: Mon Jul 29, 2024 6:30 am   Subject: Watch list not importing
Not exactly, because it's possible for Ebay to still have it listed on their site even when it's not working here.

Getting to the Gixen Settings page is pictured [url=https://www.gixen.com/blog/eba ...
  Topic: Watch list not importing
Cupid

Replies: 7
Views: 3827

PostForum: Support   Posted: Mon Jul 29, 2024 3:41 am   Subject: Watch list not importing
First thing to do/check is your authorisation in the second section of the Settings page.

If Gixen doesn't have authorisation to access your Ebay account it can't access your watchlist at all.

E ...
  Topic: Gixen bid vs. ebay Proxy (auto) bidding
Cupid

Replies: 3
Views: 2999

PostForum: Support   Posted: Mon Jul 29, 2024 2:35 am   Subject: Gixen bid vs. ebay Proxy (auto) bidding
Bids are applied by Ebay when they are submitted.

They only ever display the amount of any bid that is required to be winning the auction, and only the full amount of a bid when it is outbid. That ...
  Topic: Gixen bid vs. ebay Proxy (auto) bidding
Cupid

Replies: 3
Views: 2999

PostForum: Support   Posted: Sun Jul 28, 2024 2:39 am   Subject: Gixen bid vs. ebay Proxy (auto) bidding
As I always say on here, 'On Ebay the highest accepted bid always wins'.

What sniping does is protect you against other users changing their mind about what an item is worth to them, it does not im ...
  Topic: Location of Settings Page
Cupid

Replies: 2
Views: 2690

PostForum: Support   Posted: Sat Jul 27, 2024 4:07 am   Subject: Location of Settings Page
Much of the Gixen site is designed to be used without having to log in.

However, for features that directly change features of your account, of course it has to know which account to apply those pr ...
  Topic: if a bid does not authorise, can u pls highlight the error
Cupid

Replies: 5
Views: 3415

PostForum: Suggestions and Ideas   Posted: Sat Jul 27, 2024 3:59 am   Subject: if a bid does not authorise, can u pls highlight the error
That's not an error message, it's a status.

It's also not a status that would be present until after Gixen attempts to place the bid, on your behalf, at the end of the auction. Before that it would ...
  Topic: Can\'t import watchlist
Cupid

Replies: 1
Views: 2355

PostForum: Support   Posted: Fri Jul 26, 2024 2:45 am   Subject: Can\'t import watchlist
Have you tried updating/re-authorising the permission that you give Gixen to access your Ebay account, via the second section of the Settings page ?
  Topic: if a bid does not authorise, can u pls highlight the error
Cupid

Replies: 5
Views: 3415

PostForum: Suggestions and Ideas   Posted: Fri Jul 26, 2024 2:43 am   Subject: if a bid does not authorise, can u pls highlight the error
Are we talking about the web interface that you get to from logging in here or something else ?

Error messages here are in red and seem bold to me.

There aren't any 'ok' messages, so every messa ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 32
Views: 45375

PostForum: Support   Posted: Mon Jul 22, 2024 1:35 am   Subject: No snipe due to Shipping Address Country Restricted
Yes, I see.

It's maybe worth you going direct to Ebay yourself then... but they do currently allow sellers to restrict where they are prepared to send things, even within the European Union... so t ...
  Topic: No snipe due to Shipping Address Country Restricted
Cupid

Replies: 32
Views: 45375

PostForum: Support   Posted: Sun Jul 21, 2024 1:19 pm   Subject: No snipe due to Shipping Address Country Restricted
jrotaetxe wrote:
a new victim.

I presume you also managed to place a test bid manually before scheduling the snipe ?

Please can you share the auction id with Mario, preferably via email to the ...
  Topic: eBay user name transfer
Cupid

Replies: 10
Views: 4721

PostForum: Support   Posted: Sun Jul 21, 2024 2:41 am   Subject: eBay user name transfer
OK, hopefully it's sorted, as you say. If not I think we'll need Mario to take a look behind the scenes to see how things have ended up there.

Mario can be contacted directly via email at the suppo ...
  Topic: eBay user name transfer
Cupid

Replies: 10
Views: 4721

PostForum: Support   Posted: Sat Jul 20, 2024 9:40 am   Subject: Re: Follow up
D7lane wrote:
align with my new ebay name?

Perhaps we are talking at cross purposes here ?

The only alignment that you need between a Gixen account and an Ebay account is that the Gixen account ...
  Topic: eBay user name transfer
Cupid

Replies: 10
Views: 4721

PostForum: Support   Posted: Sat Jul 20, 2024 4:52 am   Subject: eBay user name transfer
So, it sounds like you have successfully transferred your subscription away from this Gixen account.

Have you tried reversing that process using the Mirror transfer form ?
  Topic: eBay user name transfer
Cupid

Replies: 10
Views: 4721

PostForum: Support   Posted: Sat Jul 20, 2024 3:55 am   Subject: eBay user name transfer
So, all you need to do is re-authorise the new Ebay name to the Gixen account using the second section of the Settings page.

Yes, Ebay does expire the authorization whenever you change your credent ...
  Topic: eBay user name transfer
Cupid

Replies: 10
Views: 4721

PostForum: Support   Posted: Fri Jul 19, 2024 3:27 pm   Subject: eBay user name transfer
Did you just renew the authorisation in the second section of the Settings page ?

If you set up a new Gixen account that might explain why it's not doing what you expected. In that case you'd also ...
  Topic: your ebay is 1 hour forward
Cupid

Replies: 1
Views: 2451

PostForum: Support   Posted: Wed Jul 17, 2024 11:25 am   Subject: your ebay is 1 hour forward
Times might be displayed in different time zones depending on your location. Gixen only displays the time till end, on the snipes page.

My snipes are displaying correctly, and I have a few that fin ...
  Topic: No idea how to cancel recurring
Cupid

Replies: 8
Views: 4853

PostForum: Support   Posted: Tue Jul 16, 2024 2:37 am   Subject: No idea how to cancel recurring
I think if people are being redirected here, it's more likely from a record of payment and not from the record of the actual recurring subscription.

These are in different places on the Paypal site ...
  Topic: Iphone app error
Cupid

Replies: 1
Views: 2453

PostForum: Support   Posted: Mon Jul 15, 2024 1:29 am   Subject: Iphone app error
Do you have a lot of snipes scheduled ?
  Topic: No idea how to cancel recurring
Cupid

Replies: 8
Views: 4853

PostForum: Support   Posted: Sun Jul 14, 2024 3:06 am   Subject: No idea how to cancel recurring
Any subscriptions can be cancelled from within your Paypal account.

If you can't find it I think Mario has the ability to reject or suspend payments, but he'd need your Gixen id and registered Payp ...
  Topic: Double Billing
Cupid

Replies: 5
Views: 3773

PostForum: Support   Posted: Thu Jul 11, 2024 3:35 am   Subject: Double Billing
OK,

We'll need to wait for Mario to get through those emails then, he has, I think, been busy lately, so sorry for the delay.

I don't have access to those emails, I'm not an employee.

Mario h ...
  Topic: Another instance of Double Billing
Cupid

Replies: 5
Views: 3852

PostForum: Support   Posted: Thu Jul 11, 2024 2:59 am   Subject: Another instance of Double Billing
Nobody is being called stupid here.

Gixen has sent out messages to it's customers noting that their subscriptions were about to lapse and in the past customers have responded by setting up more re ...
  Topic: Another instance of Double Billing
Cupid

Replies: 5
Views: 3852

PostForum: Support   Posted: Wed Jul 10, 2024 5:24 am   Subject: Another instance of Double Billing
As per [url=https://www.gixen.com/forum/viewtopic.php?t=11269]this recent thread:

Are all these payments also shown on the Settings page? Or are some missing ?

The system works as a push from yo ...
  Topic: Double Billing
Cupid

Replies: 5
Views: 3773

PostForum: Support   Posted: Wed Jul 10, 2024 1:59 am   Subject: Double Billing
Are all these payments also shown on the Settings page? Or are some missing ?

The system works as a push from your Paypal account, not as a pull from Gixen.

So, the only way that this can happen ...
  Topic: Increase my maximum to the next bid increment
Cupid

Replies: 3
Views: 3519

PostForum: Suggestions and Ideas   Posted: Wed Jul 10, 2024 1:42 am   Subject: Increase my maximum to the next bid increment
pcb1962 wrote:
Obviously if I'm prepared to pay 155 I'd be prepared to pay another 2.19 to win the item.

It's not at all obvious to me. If that was the case why didn't you just set your snipe amou ...
  Topic: Account renewal changing notification email address?
Cupid

Replies: 1
Views: 3984

PostForum: Support   Posted: Tue Jul 09, 2024 3:07 am   Subject: Account renewal changing notification email address?
Are these different email addresses on the same domain, presumably that you own ?

I think that's probably a feature, but is manifesting itself as a defect in your case.

I guess the fix would be ...
  Topic: Increase my maximum to the next bid increment
Cupid

Replies: 3
Views: 3519

PostForum: Suggestions and Ideas   Posted: Tue Jul 09, 2024 2:43 am   Subject: Increase my maximum to the next bid increment
So, what you are saying is that 155.00 was not the maximum that you were prepared to pay for this item ?

What was the offset that you chose for this auction, assuming that you have an active Mirror ...
  Topic: de-activating chunks
Cupid

Replies: 1
Views: 2752

PostForum: Support   Posted: Mon Jul 08, 2024 1:48 am   Subject: de-activating chunks
For this, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please include your Gixen id along with the explanation that you'v ...
  Topic: my slabs auction
Cupid

Replies: 1
Views: 2836

PostForum: Support   Posted: Wed Jul 03, 2024 2:32 am   Subject: my slabs auction
That's extremely unlikely, unless it gets a lot more popular than it is now it wouldn't even be worth considering, sorry.
  Topic: fees
Cupid

Replies: 2
Views: 3445

PostForum: Support   Posted: Mon Jul 01, 2024 11:03 pm   Subject: fees
This would happen if you subscribed to the Mirror service twice, on two separate occasions. Hence the two different values, since the rates have obviously gone up over the many years this service has ...
  Topic: ebay auth expired: cannot access gixen settings page
Cupid

Replies: 5
Views: 4340

PostForum: Support   Posted: Mon Jul 01, 2024 3:11 pm   Subject: ebay auth expired: cannot access gixen settings page
I'm using Firefox 127.0.2 (64-bit)

Can you try removing the Ebay and Gixen cookies before trying again ?
  Topic: Please add my country ebay on Gizen setting
Cupid

Replies: 3
Views: 3263

PostForum: Support   Posted: Mon Jul 01, 2024 3:07 pm   Subject: Please add my country ebay on Gizen setting
The site that you bid on doesn't generally affect anything when things go according to plan.

What it can however mean is that if there is a dispute with the sale that the case must be handled via t ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Sun Jun 30, 2024 2:57 am   Subject: Re: You are not eligible to bid on this item.
Ebay auction number 296521935776

Hi Linda,

That one does seem quite odd, since according to the bids page:

https://www.ebay.com/bfl/viewbids/296521935776

it was sold via 'Buy It Now' more ...
  Topic: Please add my country ebay on Gizen setting
Cupid

Replies: 3
Views: 3263

PostForum: Support   Posted: Sun Jun 30, 2024 2:28 am   Subject: Please add my country ebay on Gizen setting
It doesn't require it, since on Ebay you can bid on items worldwide from all their sites.

However, it's certainly a convenience for you to have it access the site that you use.

So, to be more sp ...
  Topic: There was a problem with an eBay internal system or process
Cupid

Replies: 2
Views: 3236

PostForum: Support   Posted: Fri Jun 28, 2024 2:50 am   Subject: There was a problem with an eBay internal system or process
So, the status on the web interface is \"There was a problem with an eBay internal system or process\" but the one reported in the email for the same auction is \"AUCTION ENDED EARLY\&q ...
  Topic: Where can I download the latest Gixen Desktop Manag program
Cupid

Replies: 1
Views: 2989

PostForum: Support   Posted: Mon Jun 24, 2024 2:46 am   Subject: Where can I download the latest Gixen Desktop Manag program
It is supported via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8703

and the download link is in the first post on that thread.
  Topic: Bidding too early: 196442995152
Cupid

Replies: 3
Views: 3744

PostForum: Support   Posted: Sun Jun 23, 2024 3:57 am   Subject: Bidding too early: 196442995152
OK, so this is just a misunderstanding of the Ebay auction bids page.

That page always displays the bids from highest to lowest, NOT from latest to earliest.

They also only ever show the amount ...
  Topic: Max Bid Won\'t Upd*te Will It affect Snipe?
Cupid

Replies: 1
Views: 2872

PostForum: Support   Posted: Fri Jun 21, 2024 10:36 am   Subject: Max Bid Won\'t Upd*te Will It affect Snipe?
Auction price updates are not real time, that would be far too resource intensive, the servers would need to be even more expensive than they already are, and so everyone would have to subsidise the s ...
  Topic: Bidding too early: 196442995152
Cupid

Replies: 3
Views: 3744

PostForum: Support   Posted: Fri Jun 21, 2024 3:23 am   Subject: Bidding too early: 196442995152
The highest bids on this were:

h***9 Feedback Score (2738) $58.75 20 Jun 2024 at 7:41:36am PDT
r***u Feedback Score (97) $57.75 20 Jun 2024 at 1:39:24pm PDT

with Time Ended: Jun 20, 2024 at 1: ...
  Topic: Someone else\'s eBay account linked to my Gixen
Cupid

Replies: 3
Views: 3213

PostForum: Support   Posted: Mon Jun 17, 2024 9:57 am   Subject: Someone else\'s eBay account linked to my Gixen
andrew11 wrote:
I can't really see what is in it for anyone to use my eBay account to bid on items via Gixen.

I agree, I can't see any advantage (to anyone) in doing that deliberately, which tends ...
  Topic: Someone else\'s eBay account linked to my Gixen
Cupid

Replies: 3
Views: 3213

PostForum: Support   Posted: Mon Jun 17, 2024 9:03 am   Subject: Someone else\'s eBay account linked to my Gixen
That certainly does seem strange.

Do you ever log into your Ebay account on computers that others may have access to ?

Do you save your Ebay credentials in your browser, in order to access your ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Wed Jun 12, 2024 3:58 am   Subject: You are not eligible to bid on this item
bid under asking price

.. which is no doubt because your snipe value is less than one bid increment more than the auction price, when the bid is due to be placed by Gixen. If that is not the case p ...
  Topic: "Edit" function added
Cupid

Replies: 6
Views: 57628

PostForum: Announcements   Posted: Tue Jun 11, 2024 2:48 am   Subject: "Edit" function added
Assuming you're referring to the standard desktop/laptop web interface, not the App or Mobile sites ?

The Edit button is just the way to get the Modify fields displayed, and populated, so that you ...
  Topic: Issue with subscription
Cupid

Replies: 9
Views: 8247

PostForum: Support   Posted: Tue Jun 11, 2024 2:33 am   Subject: Issue with subscription
It would appear that you can use cryptocurrency in Paypal if you already hold it there, and you purchased it through them.

Otherwise, it's a question best directed to Paypal themselves, since regul ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Mon Jun 10, 2024 5:15 pm   Subject: You are not eligible to bid on this item
[quote=\\\"dave\\\"]outside Australia and using a VPN, could this be the issue?[/quote]

I doubt that it would be a problem for Gixen to place bids on your behalf, especially not if you're ...
  Topic: A field to enter Max to pay (against the S&H)
Cupid

Replies: 2
Views: 3587

PostForum: Suggestions and Ideas   Posted: Mon Jun 10, 2024 11:01 am   Subject: A field to enter Max to pay (against the S&H)
Yes, you have to do this manually, and I too spend a lot of time doing so.

However, unfortunately, as you may have noticed the shipping prices retrieved by this site are not very accurate. This is ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Mon Jun 10, 2024 3:57 am   Subject: Re: You are not eligible to bid on this item
When you say:dave wrote:
Snipes not uploading.
Do you mean that they are executing, but returning the status:
dave wrote:
You are not eligible to bid on this item?

Because, most often, the phra ...
  Topic: Won but denied
Cupid

Replies: 1
Views: 3281

PostForum: Support   Posted: Sun Jun 09, 2024 5:01 am   Subject: Won but denied
If your bid was for US $52.00, unfortunately you lost.

It looks like there were two bids placed in the same second, the highest accepted bid always wins on Ebay.

My guess at the behaviour you ar ...
  Topic: connexion : ok, mais PAS de grille pour inscrire snipes
Cupid

Replies: 3
Views: 3193

PostForum: Support   Posted: Fri Jun 07, 2024 9:57 am   Subject: connexion : ok, mais PAS de grille pour inscrire snipes
OK, thank you for coming back and explaining what the issue was, and how you resolved it.
  Topic: Unable to import watchlist or receive help from Gixen
Cupid

Replies: 1
Views: 3223

PostForum: Support   Posted: Fri Jun 07, 2024 5:17 am   Subject: Unable to import watchlist or receive help from Gixen
Have you tried updating the Authorization that you give Gixen to access your Ebay account, in the second section of the Settings page ?

What happens when you copy and paste the auction numbers into ...
  Topic: connexion : ok, mais PAS de grille pour inscrire snipes
Cupid

Replies: 3
Views: 3193

PostForum: Support   Posted: Fri Jun 07, 2024 4:35 am   Subject: connexion : ok, mais PAS de grille pour inscrire snipes
Are we talking about the web interface that you get to by logging in here, or something else ?

Are you saying the 'eBay Item Number:' field is 'missing' ?

Please can you translate your post to E ...
  Topic: Sort on My Snipes?
Cupid

Replies: 3
Views: 3755

PostForum: Support   Posted: Thu Jun 06, 2024 2:36 am   Subject: Sort on My Snipes?
I'm just a user, like yourself, albeit one that's used it for a very long time and still use it, as much as I ever did, every day.

What I mean is that I find it most efficient to use Ebays' auction ...
  Topic: Is there a way to see my historical snipes?
Cupid

Replies: 3
Views: 3728

PostForum: Support   Posted: Thu Jun 06, 2024 2:21 am   Subject: Is there a way to see my historical snipes?
Squeeealer wrote:
I needed to go to the My Snipes page first.

Yes. that's right and what I meant by:

Cupid wrote:
after logging in here, via the web interface,

because that is where logging ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Wed Jun 05, 2024 11:08 am   Subject: Re: MS Edge?
Does the new GDM (64 bit) work with Microsoft Edge?

The Desktop Manager is independent of any browser.

Can you be more specific about what's not working for you ?
  Topic: cant log in
Cupid

Replies: 1
Views: 2944

PostForum: Support   Posted: Wed Jun 05, 2024 2:51 am   Subject: cant log in
I think if I'd got to the stage where I could not log in from anywhere I'd try resetting it again... and be very careful that I noted exactly what I reset it to.

Then, if that didn't work, I'd emai ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
Cupid

Replies: 5
Views: 8414

PostForum: Support   Posted: Tue Jun 04, 2024 2:23 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
Ebay only allows sellers to block accounts with unpaid item strikes for about a year, so if you wait long enough your original account won't suffer from this restriction.

On the issue with changing ...
  Topic: ebay auth expired: cannot access gixen settings page
Cupid

Replies: 5
Views: 4340

PostForum: Support   Posted: Tue Jun 04, 2024 2:13 am   Subject: ebay auth expired: cannot access gixen settings page
It's unlikely that the message is the glitch for you.

Are you able to try to access the Settings page from a different computer/browser ?

The authorisation requires updating at least once every ...
  Topic: Gixen Mirror | Max Auction Wins
Cupid

Replies: 2
Views: 3552

PostForum: Support   Posted: Mon Jun 03, 2024 2:10 pm   Subject: Gixen Mirror | Max Auction Wins
You can schedule as many snipes as you like with a Mirror subscription.

Without an active Mirror subscription you can schedule a maximum of 4 snipes at any one time. If you win one that is reduced ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 22
Views: 26955

PostForum: Support   Posted: Sat Jun 01, 2024 11:33 am   Subject: \"No items imported\" when there are new items in
The first thing I recommend is that people renew the authorisation that they give Gixen to access their Ebay account in the second section of he Settings page.
  Topic: Download All Snipe History at 1 Time
Cupid

Replies: 4
Views: 4188

PostForum: Suggestions and Ideas   Posted: Sat Jun 01, 2024 9:16 am   Subject: Download All Snipe History at 1 Time
The download option on the history

Is that on the History page ?

I don't see it. Am I missing something ?
  Topic: Sort on My Snipes?
Cupid

Replies: 3
Views: 3755

PostForum: Support   Posted: Sat Jun 01, 2024 5:25 am   Subject: Sort on My Snipes?
No, auction management options are somewhat restricted here.

Personally I find that Ebay provides such options, like lists and sorting options, and so I use those to manage tasks like the one you d ...
  Topic: Is there a way to see my historical snipes?
Cupid

Replies: 3
Views: 3728

PostForum: Support   Posted: Sat Jun 01, 2024 5:17 am   Subject: Is there a way to see my historical snipes?
Yes, after logging in here, via the web interface, push the 'History' button in the middle of the buttons provided at the top of the page and you are presented with a paginated display, which you can ...
  Topic: Is Gixen still having issues? I can\'t login
Cupid

Replies: 3
Views: 5782

PostForum: Support   Posted: Sat Jun 01, 2024 5:09 am   Subject: Is Gixen still having issues? I can\'t login
even though I haven't even typed in my username and password.

Yes, on this site you do need to enter your credentials into the boxes before pushing the 'Login in Now' button. That's how it is des ...
  Topic: Is Gixen still having issues? I can\'t login
Cupid

Replies: 3
Views: 5782

PostForum: Support   Posted: Wed May 29, 2024 6:51 am   Subject: Is Gixen still having issues? I can\'t login
It all seems fine to me.

Are you getting the emails when you request a reset ?

Can you provide more details about what exactly is failing for you, and precisely what error message you receive ?
  Topic: snipes disappear after Modify
Cupid

Replies: 17
Views: 24623

PostForum: Support   Posted: Tue May 28, 2024 2:33 am   Subject: snipes disappear after Modify
Are any of them present in your History ?
  Topic: wrong auction end time
Cupid

Replies: 1
Views: 3513

PostForum: Support   Posted: Mon May 27, 2024 5:43 am   Subject: wrong auction end time
For which auction ?

Has the seller ended it early ? If so, this will be picked up during one of the scheduled refreshes, which isn't a real time function.
  Topic: Bid increment strategy?
Cupid

Replies: 3
Views: 4701

PostForum: Support   Posted: Sun May 26, 2024 2:08 pm   Subject: Bid increment strategy?
Thanks for your kind words in acknowledging my response. It's always nice to get some feedback, and I'd say that even if it were not so positive, since discussion is nearly always the way to enhance b ...
  Topic: Post-Sale Gixen closing-price reporting error
Cupid

Replies: 1
Views: 3674

PostForum: Support   Posted: Sun May 26, 2024 1:42 pm   Subject: Post-Sale Gixen closing-price reporting error
If you turn on the 'Show automatic bids' on the bids page you can see that $43.00 was the auction price as a result of the bid of $50 placed 24 May 2024 at 7:56:39am PDT. That was the current price ri ...
  Topic: Email notification error
Cupid

Replies: 2
Views: 4272

PostForum: Support   Posted: Sun May 26, 2024 1:13 pm   Subject: Email notification error
Yes, I can confirm, my wife's account has received a duplicate today too... perhaps it's related to the issues the hosting facility seems to have had today.
  Topic: Bid increment strategy?
Cupid

Replies: 3
Views: 4701

PostForum: Support   Posted: Sat May 25, 2024 4:35 pm   Subject: Bid increment strategy?
Personally, if the maximum that I am happy to pay for an item is around $1500, I would be scheduling a snipe at $1500.01, perhaps $1500.02, because people do indeed seem to like to bid very neat amoun ...
  Topic: Can\'t login
Cupid

Replies: 13
Views: 9109

PostForum: Support   Posted: Fri May 24, 2024 10:42 am   Subject: Can\'t login
Have you tried a different browser/computer, sometimes that helps.
  Topic: change user name
Cupid

Replies: 4
Views: 3983

PostForum: Support   Posted: Fri May 24, 2024 3:59 am   Subject: change user name
There really isn't much point in changing your Gixen id, you can achieve what your want just by changing the Ebay account that Gixen is authorised to place bids on in the second section of the Setting ...
  Topic: Lost auction but why my bids don\'t appear
Cupid

Replies: 1
Views: 3213

PostForum: Support   Posted: Fri May 24, 2024 3:08 am   Subject: Lost auction but why my bids don\'t appear
The whole point of sniping is to protect you from anyone REACTING to your bid being placed by not allowing them enough time to do so.

On Ebay the highest accepted bid always wins, so if someone els ...
  Topic: Still Pop up ads on gixen every time I open.
Cupid

Replies: 1
Views: 2802

PostForum: Support   Posted: Sun May 19, 2024 5:44 am   Subject: Still Pop up ads on gixen every time I open.
Have you turned them 'Off' at the top right of the snipes page ?
  Topic: Gixen can\'t login. No interface showing up
Cupid

Replies: 2
Views: 3301

PostForum: Support   Posted: Thu May 16, 2024 1:50 am   Subject: Gixen can\'t login. No interface showing up
From a different angle, can you explain what advantages there were to the old route for logging in, as opposed to the new one ?

Is it in any way related to [url=https://www.gixen.com/forum/viewtopi ...
  Topic: Issue with subscription
Cupid

Replies: 9
Views: 8247

PostForum: Support   Posted: Wed May 15, 2024 8:56 am   Subject: Re: Subscription Status
When do you receive the mlmauction wrote:
error message and what is the exact wording ?

With issues related to payments not being reflected in the service available, it is generally best to email ...
  Topic: refund
Cupid

Replies: 2
Views: 3526

PostForum: Support   Posted: Wed May 15, 2024 3:36 am   Subject: refund
Please email all the details to Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page and he will sort this out for you.
  Topic: Ad pop-ups when I try to place bids. Unsolicited
Cupid

Replies: 5
Views: 5284

PostForum: Support   Posted: Tue May 14, 2024 2:07 am   Subject: Ad pop-ups when I try to place bids. Unsolicited
If you are a Gixen Mirror subscriber there should be a toggle button, on the top right of the logged in snipes page, that allows you to turn the advertising off (or on).
  Topic: Email Notifications
Cupid

Replies: 2
Views: 3996

PostForum: Support   Posted: Tue May 14, 2024 2:03 am   Subject: Email Notifications
Try sending an email, about this, to Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Just the act of sending such an email might be enough ...
  Topic: Gixen mirror subscriptions
Cupid

Replies: 2
Views: 5836

PostForum: Suggestions and Ideas   Posted: Tue May 14, 2024 1:57 am   Subject: Gixen mirror subscriptions
To help others, reading this suggestion, and noting that it doesn't even point out where to find the options currently...

They are at the top of the Settings page... which can be accessed by first ...
  Topic: reset username
Cupid

Replies: 4
Views: 3868

PostForum: Support   Posted: Sun May 12, 2024 2:14 pm   Subject: reset username
Whenever you're not receiving email that you expect from Gixen, it's always best to contact Mario direct at the support address, via the email address that you expect to be receiving them.

That's t ...
  Topic: Gixen button disappeared from Ebay listings
Cupid

Replies: 2
Views: 3262

PostForum: Support   Posted: Fri May 10, 2024 10:55 am   Subject: Re: Gixen button disappeared from Ebay listings
I cannot snipe

Yes, as Mario says (much more succinctly than me)...

You can still log in to this website, and cut and paste the auction numbers from Ebay... enter the amount you are willing to ...
  Topic: Issue with subscription
Cupid

Replies: 9
Views: 8247

PostForum: Support   Posted: Fri May 10, 2024 3:30 am   Subject: Issue with subscription
Yes, if it's failed to be credited to your Gixen account please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please always includ ...
  Topic: Gixen Down
Cupid

Replies: 2
Views: 3133

PostForum: Support   Posted: Thu May 09, 2024 1:10 am   Subject: Gixen Down
Yes, you are right, we noticed, in the UK, that it was down for a short while... by the time I was made aware it was back up again though...

Fortunately for me I schedule my snipes at least a day i ...
  Topic: reset username
Cupid

Replies: 4
Views: 3868

PostForum: Support   Posted: Mon May 06, 2024 2:23 am   Subject: reset username
In cases where expected messages are not appearing in your Inbox, please first check your Spam folder on your mail system, and then if you still can't find the messages please email Mario direct at th ...
  Topic: “view Similar” Not
Cupid

Replies: 1
Views: 2354

PostForum: Support   Posted: Sun May 05, 2024 12:19 pm   Subject: “view Similar” Not
I suspect the “view Similar” part of he algorithm is on the Ebay side of things, so that's not likely to improve any time soon ... But I'm sure if it's not fit for purpose Mario can report that ba ...
  Topic: Gixen Statistics
Cupid

Replies: 1
Views: 2242

PostForum: Support   Posted: Sun May 05, 2024 12:16 pm   Subject: Gixen Statistics
I believe that display is updated via a background process... so I imagine that has failed to reschedule itself for some reason.

Thanks for reporting it.
  Topic: Listings do not show correct S&H value
Cupid

Replies: 1
Views: 2270

PostForum: Support   Posted: Sat May 04, 2024 4:03 am   Subject: Listings do not show correct S&H value
Yes, this is an issue I highlighted quite soon after it was originally introduced, many years ago.

I've even suggested that it would be better to remove this information than present inaccurate cos ...
  Topic: You are not eligible to bid on this item due to seller Stat
Cupid

Replies: 2
Views: 3287

PostForum: Support   Posted: Thu Apr 25, 2024 2:17 am   Subject: You are not eligible to bid on this item due to seller Stat
Miasopa456 wrote:
I honestly could have just submitted a real bid on eBay.


You could, and would have found the same result, since this is a restriction imposed by the seller.

However, if you ...
  Topic: Sellers name, cont.
Cupid

Replies: 1
Views: 4594

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2024 3:00 am   Subject: Re: Sellers name, cont.
Vkbvwlqb wrote:
the web page doesn't seem to be working when I want to add a snipe from my watchlist.

Do you mean the 'IMPORT WL' function?... In which case, can you elaborate on how that is not w ...
  Topic: Sellers name
Cupid

Replies: 1
Views: 4768

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2024 2:55 am   Subject: Sellers name
So, to be clear, as you've mentioned elsewhere, this relates to the mobile App(s), doesn't it ?

Also, for completeness, which one do you use, iOS or Android ?
  Topic: Credit card payments now available to buy Gixen Mirror
Cupid

Replies: 9
Views: 18615

PostForum: Announcements   Posted: Thu Apr 11, 2024 2:06 am   Subject: Credit card payments now available to buy Gixen Mirror
I presume you are wanting to purchase a non-recurring option ?
  Topic: wanted the free snipes not the paid for want to cancell
Cupid

Replies: 1
Views: 3063

PostForum: Support   Posted: Wed Apr 10, 2024 1:30 am   Subject: wanted the free snipes not the paid for want to cancell
Only Mario can do that for you, please email him the details direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please include your Gixen id and ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 1
Views: 3174

PostForum: Support   Posted: Tue Apr 09, 2024 5:55 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
I'm not sure what you mean by:

txtoth wrote:
a shipping address that isn't restricted to my ebay account

However, people do indeed use forwarding addresses, either of friends, or there are also ...
  Topic: How to get OLD format back??
Cupid

Replies: 3
Views: 8295

PostForum: Support   Posted: Sat Apr 06, 2024 11:24 am   Subject: How to get OLD format back??
Is this an issue with zooming your display?

I find that if I zoom the web interface to more than 100%, I get the Mobile interface, even on my desktop, so I avoid doing that.

In fact, for my curr ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Thu Apr 04, 2024 2:46 pm   Subject: Gixen Desktop Manager (64-bit) released
Ramona wrote:
It's the last sentence

Ah yes, just goes to show how often we read the front page once we get used to how things work...

Also, finally found where it still says:
Cost of Gixen Mi ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Thu Apr 04, 2024 1:28 pm   Subject: Re: Link not working
Ramona wrote:
Link doesn't seem to work.

OK, I fixed it (and elsewhere).
  Topic: Password Reset
Cupid

Replies: 1
Views: 3977

PostForum: Support   Posted: Thu Apr 04, 2024 3:44 am   Subject: Password Reset
Please first check your spam folder to see if your email provider has sent it there.

If they've blocked it completely please email Mario direct at the support address provided on the [url=https://w ...
  Topic: Error Sending Data 12175, couldn\'t log on
Cupid

Replies: 19
Views: 16156

PostForum: Support   Posted: Thu Apr 04, 2024 3:02 am   Subject: Error Sending Data 12175, couldn\'t log on
Does anyone have any failures on an operating system later than Windows 7 ?
  Topic: Error Sending Data 12175, couldn\'t log on
Cupid

Replies: 19
Views: 16156

PostForum: Support   Posted: Wed Apr 03, 2024 9:55 am   Subject: Error Sending Data 12175, couldn\'t log on
I don't have any Windows 7 equipment left. Mario might have.

It's getting harder with each passing year to support that OS, Microsoft stopped support themselves at the beginning of 2020.
  Topic: Error Sending Data 12175, couldn\'t log on
Cupid

Replies: 19
Views: 16156

PostForum: Support   Posted: Wed Apr 03, 2024 1:10 am   Subject: Error Sending Data 12175, couldn\'t log on
I didn't say there was something you had done wrong.

There is a difference between your situation and mine, because it works for me, but not for you... We just haven't worked out, between us, what ...
  Topic: Error Sending Data 12175, couldn\'t log on
Cupid

Replies: 19
Views: 16156

PostForum: Support   Posted: Tue Apr 02, 2024 6:35 am   Subject: Error Sending Data 12175, couldn\'t log on
OK, thanks,

It still must be something to do with the account, i.e. something different between yours and mine as I can't find any issues running it at the moment. Issues that are hard to reproduce ...
  Topic: Error Sending Data 12175, couldn\'t log on
Cupid

Replies: 19
Views: 16156

PostForum: Support   Posted: Tue Apr 02, 2024 2:48 am   Subject: Error Sending Data 12175, couldn\'t log on
Are you using Gixen accounts with an active Mirror subscription, or not ?
  Topic: ShopGoodwill
Cupid

Replies: 42
Views: 187017

PostForum: Suggestions and Ideas   Posted: Tue Apr 02, 2024 2:46 am   Subject: ShopGoodwill
Does ShopGoodwill provide services to anyone that lives outside the USA ?
  Topic: Snipes not being displayed?
Cupid

Replies: 3
Views: 3588

PostForum: Support   Posted: Mon Apr 01, 2024 4:17 am   Subject: Snipes not being displayed?
OK thanks,

I don't expect there will ever be a version of Desktop Manager for Apple OS's.

The Windows version appears to operate adequately under Wine.

It wouldn't help you with that many sni ...
  Topic: Snipes not being displayed?
Cupid

Replies: 3
Views: 3588

PostForum: Support   Posted: Sun Mar 31, 2024 2:52 pm   Subject: Snipes not being displayed?
That is a lot.

Are you viewing them via the web interface or in the Desktop Manager ?
  Topic: only 4 listings allowed
Cupid

Replies: 1
Views: 2817

PostForum: Support   Posted: Sun Mar 31, 2024 2:39 am   Subject: only 4 listings allowed
You are limited to the number of snipes that you can schedule with a free account.

To remove this restriction you would need an active Mirror subscription.
  Topic: Fatal error re-authorizing Gixen
Cupid

Replies: 2
Views: 3352

PostForum: Support   Posted: Sat Mar 30, 2024 8:23 am   Subject: Fatal error re-authorizing Gixen
This is something that Mario will have to look into.

Thank you for posting it here.
  Topic: Pas éligible pour enchérir sur l\' article.
Cupid

Replies: 5
Views: 5043

PostForum: Support   Posted: Fri Mar 29, 2024 2:14 pm   Subject: Pas éligible pour enchérir sur l\' article.
tybichat wrote:
Would you like to receive just the article number?
Yes
tybichat wrote:
That wouldn't give you much guidance.
It's the only way that others (including Mario) can investigate any ...
  Topic: Why are you charging me monthly .....
Cupid

Replies: 2
Views: 3217

PostForum: Support   Posted: Fri Mar 29, 2024 1:55 pm   Subject: Why are you charging me monthly .....
Did you sign up from the login pages, or from the Settings page ?

Any recurring subscription can be cancelled from within your Paypal account. That's where these things are set up to push funds, Gi ...
  Topic: Pas éligible pour enchérir sur l\' article.
Cupid

Replies: 5
Views: 5043

PostForum: Support   Posted: Fri Mar 29, 2024 3:51 am   Subject: Pas éligible pour enchérir sur l\' article.
Everything has always worked well. Until the day when, while I was placing snipes with the same seller, the last one was displayed at 10:00 instead of 10:00, although the table marked \"scheduled ...
  Topic: Pas éligible pour enchérir sur l\' article.
Cupid

Replies: 5
Views: 5043

PostForum: Support   Posted: Thu Mar 28, 2024 11:00 am   Subject: Pas éligible pour enchérir sur l\' article.
Not eligible to bid on item.
Hello, during my last snipe, the amount I typed was displayed as 10.00 instead of 10,00. In the end, Gixen did not submit the bid and left me the following message: \&quo ...
  Topic: Question
Cupid

Replies: 1
Views: 4848

PostForum: Support   Posted: Thu Mar 28, 2024 4:36 am   Subject: Question
The way that Ebay works is that it will accept higher bids than your current maximum (that are also at least one bid increment more than the current auction price).

However, Ebay will only raise th ...
  Topic: Haven\'t Been Able to Use Gixen Since 2021!
Cupid

Replies: 1
Views: 3821

PostForum: Support   Posted: Tue Mar 26, 2024 2:57 am   Subject: Haven\'t Been Able to Use Gixen Since 2021!
Most likely it's your email provider that are blocking the emails.

In order to try to alleviate that please send an email from your registered Gixen email address to Mario direct at the support ad ...
  Topic: wrong email associated with acc, after having 2 re authoris
Cupid

Replies: 3
Views: 4573

PostForum: Support   Posted: Mon Mar 25, 2024 11:20 am   Subject: wrong email associated with acc, after having 2 re authoris
I'm talking about Ebay accounts, not Gixen ones, these are entirely separate entities.

You now have two Ebay accounts, the one you've just won that auction on is new, but it's also yours. You were ...
  Topic: Trying to login
Cupid

Replies: 1
Views: 3611

PostForum: Support   Posted: Mon Mar 25, 2024 10:42 am   Subject: Trying to login
I'd recommend first using [url=https://www.gixen.com/forgotusername.php]this form, to get a list of the Gixen ids sent to your email address.

Then, once you are comfortable that you are using a Gix ...
  Topic: wrong email associated with acc, after having 2 re authoris
Cupid

Replies: 3
Views: 4573

PostForum: Support   Posted: Mon Mar 25, 2024 10:34 am   Subject: wrong email associated with acc, after having 2 re authoris
To me this sounds like you have set up another Ebay account using your gmail address and then authorised Gixen to bid on that account.

If so, first you need to remove that authorisation in the seco ...
  Topic: Difference between offset (Main) and offset (Mirror)
Cupid

Replies: 1
Views: 3518

PostForum: Support   Posted: Sun Mar 24, 2024 5:12 am   Subject: Difference between offset (Main) and offset (Mirror)
If you set both offsets the same, both servers attempt to place the bid at the same time, sometimes Ebay accepts both, and that results in two bids of the same amount appearing in the bid history. Som ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Sat Mar 23, 2024 3:58 pm   Subject: Re: Gixen Desktop not showing Highest Bid
MJAttard wrote:
Running Gixen Desktop Manager 2.1.0 on Windows 11 Pro and I have the same problem...'N/A' on High Bid column for all items

Probably related to the issues that Mario is acknowledgin ...
  Topic: ShopGoodwill
Cupid

Replies: 42
Views: 187017

PostForum: Suggestions and Ideas   Posted: Sat Mar 23, 2024 5:08 am   Subject: ShopGoodwill
Has ShopGoodwill implemented a bidding API yet ?
  Topic: Subscription Renewal Failed
Cupid

Replies: 1
Views: 3222

PostForum: Support   Posted: Mon Mar 18, 2024 10:12 am   Subject: Subscription Renewal Failed
Are you aware that your Subscription is a different thing than your Authorisation status ?

The Mirror Subscription is what you pay for and is administered from the first section of the Settings pag ...
  Topic: Signing in
Cupid

Replies: 1
Views: 3275

PostForum: Support   Posted: Thu Mar 14, 2024 11:14 am   Subject: Signing in
If all else fails please contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Make sure to include your Gixen id and ema ...
  Topic: Bid didn\'t go through
Cupid

Replies: 3
Views: 4325

PostForum: Support   Posted: Fri Mar 08, 2024 4:22 am   Subject: Bid didn\'t go through
It was certainly a valid auction:

https://www.ebay.com/itm/186322145126

which has not been removed.

So, if you got a message that it wasn't, there's a defect somewhere. It may be on the Ebay ...
  Topic: No more 4 free snipes
Cupid

Replies: 3
Views: 4390

PostForum: Support   Posted: Wed Mar 06, 2024 2:46 pm   Subject: No more 4 free snipes
Yes, with an active Mirror subscription there are no restrictions on how many snipes you can enter.
  Topic: Mobile site not working
Cupid

Replies: 1
Views: 3654

PostForum: Support   Posted: Wed Mar 06, 2024 3:44 am   Subject: Mobile site not working
I guess you are trying to access:

https://www.gixen.com/mobile/home_2.php?desktop=no

?

What happens if you use:

https://www.gixen.com/main/index.php

on the browser on your phone ?

As ...
  Topic: Username
Cupid

Replies: 1
Views: 3685

PostForum: Support   Posted: Sun Mar 03, 2024 2:01 pm   Subject: Username
No, in fact you are encouraged to make them different, though Gixen and Ebay can't force you to have different ids (or passwords).

You certainly should not use the same password for different accou ...
  Topic: Desktop Manager - layout issue
Cupid

Replies: 1
Views: 3733

PostForum: Support   Posted: Sat Mar 02, 2024 5:20 am   Subject: Desktop Manager - layout issue
You can post links, without the http, they don't result in live links, but are enough for others to be able to access them.

Have you tried resizing the window?
Does that make any difference ?
  Topic: bid failed
Cupid

Replies: 1
Views: 3673

PostForum: Support   Posted: Tue Feb 27, 2024 3:34 am   Subject: bid failed
This is about the authority that you give Gixen to place bids for you on Ebay and is administered from the second section of the Settings page. This is not something that you pay for but is essential ...
  Topic: Desktop Manager changes offset
Cupid

Replies: 3
Views: 4505

PostForum: Support   Posted: Tue Feb 27, 2024 3:21 am   Subject: Desktop Manager changes offset
Presumably by 'activated one' you mean a 'chunk' that you recently purchased ?... On this site there aren't any options to buy individual snipes.

For further clarification, where and when did you s ...
  Topic: Unable to access Gixen directly from ebay listing.
Cupid

Replies: 1
Views: 3460

PostForum: Support   Posted: Sun Feb 25, 2024 5:10 am   Subject: Unable to access Gixen directly from ebay listing.
It is a browser extension, supported via [url=https://www.gixen.com/forum/viewtopic.php?t=8659]this thread.

I'd first check that you haven't disabled it in whatever browser you use, and if not, or ...
  Topic: Bid from 2 addresses
Cupid

Replies: 4
Views: 4697

PostForum: Support   Posted: Sat Feb 24, 2024 5:13 am   Subject: Bid from 2 addresses
Anonymous wrote:
do I have to pay for 2 Gixen subscriptions o

If you want both to benefit from the Mirror subscription features, then yes you do.
  Topic: Raffle sites
Cupid

Replies: 1
Views: 13703

PostForum: Suggestions and Ideas   Posted: Thu Feb 22, 2024 4:37 am   Subject: Raffle sites
Gixen can only be used to submit last second bids to the various Ebay sites.
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
Cupid

Replies: 5
Views: 8414

PostForum: Support   Posted: Wed Feb 21, 2024 4:08 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
There's not much that Gixen can do about such responses from Ebay, especially if you don't report the auction numbers that it applies to. It's also impossible for Gixen to prove that there have been n ...
  Topic: Re-Authorisation
Cupid

Replies: 4
Views: 4071

PostForum: Support   Posted: Mon Feb 19, 2024 3:53 am   Subject: Re-Authorisation
Yes, things do seem to generally work better on desktops than in mobile browsers.

Please let us know how you get on with that.
  Topic: Re-Authorisation
Cupid

Replies: 4
Views: 4071

PostForum: Support   Posted: Sun Feb 18, 2024 2:23 pm   Subject: Re-Authorisation
Presumably that's an error generated while you are on the Ebay site ?

Do you use any kind of IP forwarding like a proxy server or a VPN ?

You might be best asking Ebay Customer Support if it's t ...
  Topic: bid failed
Cupid

Replies: 5
Views: 4346

PostForum: Support   Posted: Sun Feb 18, 2024 2:19 pm   Subject: bid failed
Yes, it's allowed.

It does seem very illogical to allow it, and certainly for a seller to use that option in the final minutes.

It could be the seller made a special arrangement with the buyer ...
  Topic: bid failed
Cupid

Replies: 5
Views: 4346

PostForum: Support   Posted: Sun Feb 18, 2024 12:58 pm   Subject: bid failed
Actually, looking at the auction page for that one on the UK site at the top there is this message:

This listing was ended by the seller on Sun, 18 Feb at 6:59 PM because the item was sold.

So t ...
  Topic: bid failed
Cupid

Replies: 5
Views: 4346

PostForum: Support   Posted: Sun Feb 18, 2024 12:51 pm   Subject: bid failed
Was your bid amount at least one bid increment more than the auction price at the end of the auction ?

Have you tried the 'History' button near the top of the online snipes page ?

Have you got a ...
  Topic: Not an auction?
Cupid

Replies: 6
Views: 4929

PostForum: Support   Posted: Sun Feb 18, 2024 9:44 am   Subject: Not an auction?
OK, so I've just had this occur too.

The format of the error is:
This item is not an auction - looks like a fixed price listing. You cannot snipe these.

Could not add this item (123456789123)(1 ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 82
Views: 1160522

PostForum: Announcements   Posted: Sun Feb 18, 2024 9:35 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
There's more unwelcome interaction between this and the logged on session reported [url=https://www.gixen.com/forum/viewtopic.php?p=41900]here.
  Topic: Gixen logs out every time I click refresh button
Cupid

Replies: 16
Views: 13412

PostForum: Support   Posted: Sun Feb 18, 2024 9:32 am   Subject: Gixen logs out every time I click refresh button
It might not be entirely within Mario's control, it depends where the issue lies, server side or browser side.

The utility is developed, and maintained, jointly with Keith, as supported on [url=htt ...
  Topic: How do I change my password?
Cupid

Replies: 3
Views: 4072

PostForum: Support   Posted: Sun Feb 18, 2024 9:27 am   Subject: How do I change my password?
If you can't get that process to work, please email Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please always include your Gixen id ...
  Topic: High bid is not being updated on desktop app
Cupid

Replies: 5
Views: 7205

PostForum: Support   Posted: Sun Feb 18, 2024 9:21 am   Subject: High bid is not being updated on desktop app
So to clarify, you're saying that the updates for the prices in the Desktop Manager, that are taken directly from Ebay from your computer are no longer working ?

But it does update the prices that ...
  Topic: How do I change my password?
Cupid

Replies: 3
Views: 4072

PostForum: Support   Posted: Fri Feb 16, 2024 4:45 pm   Subject: How do I change my password?
Yes you can use [url=https://www.gixen.com/forgotpassword.php]this.
  Topic: faulty Invald Authorization
Cupid

Replies: 5
Views: 5689

PostForum: Support   Posted: Fri Feb 16, 2024 4:17 am   Subject: faulty Invald Authorization
Also Ebay can invalidate the authorisation for other reasons, prior to the 18 month timeout.

For example if you change your credentials on Ebay they do this but don't tell Gixen about it. Then the ...
  Topic: Not an auction?
Cupid

Replies: 6
Views: 4929

PostForum: Support   Posted: Thu Feb 15, 2024 4:38 am   Subject: Not an auction?
Once Gixen accepts a snipe it will attempt to place a bid on that auction.

Without the auction number in question it can't really be investigated any further though as to why it may temporarily hav ...
  Topic: Question on Bid Increments
Cupid

Replies: 2
Views: 318601

PostForum: Impressions   Posted: Thu Feb 15, 2024 4:25 am   Subject: Question on Bid Increments
To me this sounds like you have this all figured out correctly now.

The fundamental truth that bidders should always bear in mind is that on Ebay the highest accepted bid always wins.

What often ...
  Topic: Not an auction?
Cupid

Replies: 6
Views: 4929

PostForum: Support   Posted: Wed Feb 14, 2024 2:50 pm   Subject: Not an auction?
What is the auction number ?
  Topic: Showing the error messages on the bottom of the page
Cupid

Replies: 2
Views: 14515

PostForum: Suggestions and Ideas   Posted: Tue Feb 13, 2024 1:58 pm   Subject: Showing the error messages on the bottom of the page
Are you aware that with a Mirror subscription you can move the position of the input fields to the top of the page, where the error messages appear.

It's controlled via the 'Input fields position' ...
  Topic: Losing bids with the same highest bid
Cupid

Replies: 1
Views: 3640

PostForum: Support   Posted: Sat Feb 10, 2024 4:42 am   Subject: Losing bids with the same highest bid
If an earlier bid is entered that is of he same amount as your bid, then the rule on Ebay is that that first bid wins.

Have you tried bidding odd amounts like 255.06 USD ?

Are there multiple bid ...
  Topic: Bid history not showing
Cupid

Replies: 1
Views: 3602

PostForum: Support   Posted: Fri Feb 09, 2024 4:42 pm   Subject: Bid history not showing
What was the status that Gixen gave the snipe, after the auction had completed ?

If Ebay refused the bid for any reason, then you wouldn't expect it to be registered on Ebay at all.

e.g. if it w ...
  Topic: 2631100899
Cupid

Replies: 1
Views: 3464

PostForum: Support   Posted: Thu Feb 08, 2024 10:16 am   Subject: 2631100899
That auction id is missing a digit, Ebay auction ids have 12 digits.

Nonetheless, that Gixen status results from information returned by Ebay when Gixen tries to submit the bid. In turn Ebay respo ...
  Topic: Gixen logs out every time I click refresh button
Cupid

Replies: 16
Views: 13412

PostForum: Support   Posted: Tue Feb 06, 2024 4:08 am   Subject: Gixen logs out every time I click refresh button
Ah, yes that is useful added information, perhaps there is now some interaction between the plugin and the logged on session.

I know there was some comments about unhelpful interaction and how that ...
  Topic: Gixen logs out every time I click refresh button
Cupid

Replies: 16
Views: 13412

PostForum: Support   Posted: Sun Feb 04, 2024 5:57 am   Subject: Gixen logs out every time I click refresh button
Are you leaving it a long time after your last interaction before pressing the Refresh button ?

If so, it's probably just your log in session expiring, not specifically anything to do with that par ...
  Topic: No more 4 free snipes
Cupid

Replies: 3
Views: 4390

PostForum: Support   Posted: Fri Feb 02, 2024 10:26 am   Subject: No more 4 free snipes
It's 4 free winning snipes in a rolling calendar month.

So it's not reset on the first of the month, you'll need to wait until a month has elapsed since your first win of those four before you can ...
  Topic: Gixen logs out every time I click refresh button
Cupid

Replies: 16
Views: 13412

PostForum: Support   Posted: Fri Feb 02, 2024 10:23 am   Subject: Gixen logs out every time I click refresh button
That is odd, I remember it being an issue for the free accounts a few years ago, but I've never had that issue with my account that has a subscription, and I've just tested it again now.

Maybe Mari ...
  Topic: Gixen logs out every time I click refresh button
Cupid

Replies: 16
Views: 13412

PostForum: Support   Posted: Fri Feb 02, 2024 5:56 am   Subject: Gixen logs out every time I click refresh button
Is this for a Gixen account with or without a Mirror subscription ?
  Topic: Backlink Service Now Showing
Cupid

Replies: 1
Views: 3389

PostForum: Support   Posted: Wed Jan 31, 2024 4:35 am   Subject: Backlink Service Now Showing
Usually that option appears occasionally during the log on process. Have you tried logging out and back in a number of times to see if it appears for you ?

Otherwise, Mario may be able to help dire ...
  Topic: unable to log in / change password
Cupid

Replies: 1
Views: 3620

PostForum: Support   Posted: Tue Jan 30, 2024 2:56 pm   Subject: unable to log in / change password
You may need to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please do so from the email address you have registered with Gixen ( ...
  Topic: SHIPPING ADDRESS COUNTRY RESTRICTED message
Cupid

Replies: 1
Views: 3385

PostForum: Support   Posted: Mon Jan 29, 2024 5:36 am   Subject: SHIPPING ADDRESS COUNTRY RESTRICTED message
Sellers can exclude locations (or not include them for shipping) on a listing by listing basis.

I can see that Canada is explicitly included on the last, but not on the one you had an issue with; i ...
  Topic: How to delete account?
Cupid

Replies: 1
Views: 3568

PostForum: Support   Posted: Mon Jan 29, 2024 5:24 am   Subject: How to delete account?
If you log in here, then press the 'Settings' button, there is a section on the page that comes up, right at the bottom, called 'Delete account'.

Select the 'Close Account' button in that section ...
  Topic: Using the same price for multiple items
Cupid

Replies: 1
Views: 3048

PostForum: Support   Posted: Sun Jan 28, 2024 4:55 am   Subject: Using the same price for multiple items
You might want to consider using an import/upload of a .csv file, which is available as an option at the bottom of the settings page, or in the Desktop Manager in the Tools menu.

Then you can use a ...
  Topic: Desktop Manager changes offset
Cupid

Replies: 3
Views: 4505

PostForum: Support   Posted: Sat Jan 27, 2024 2:34 pm   Subject: Desktop Manager changes offset
I agree that sounds like something that has slipped through the net, possibly with recent changes.
  Topic: auto round up bidding price when the set price is too close
Cupid

Replies: 1
Views: 5916

PostForum: Suggestions and Ideas   Posted: Fri Jan 26, 2024 5:00 am   Subject: auto round up bidding price when the set price is too close
If you are happy to pay $102.5 for the item why not just set your snipe amount to be that... or $110 or $120, whatever it is you are truly prepared to pay.

The Ebay proxy bidding system means that ...
  Topic: Restoring cancelled subscription
Cupid

Replies: 1
Views: 3386

PostForum: Support   Posted: Fri Jan 26, 2024 3:59 am   Subject: Restoring cancelled subscription
As far as I am aware, recurring payments start when you set them up and recur annually/biannually after that.

So, if you do not wish to be oversubscribed it is best to look at the top of the Settin ...
  Topic: Unwatch an item
Cupid

Replies: 5
Views: 8373

PostForum: Support   Posted: Wed Jan 24, 2024 1:04 pm   Subject: Re: bidding from watchlist
ED wrote:
I have to go to the bottom of the page after hitting edit on a particular auction to make the modifications.

That's right, by default.

If you have a Mirror subscription you can move ...
  Topic: Mobile app doesnt work, do snipes still execute?
Cupid

Replies: 3
Views: 3750

PostForum: Support   Posted: Tue Jan 23, 2024 1:57 pm   Subject: Mobile app doesnt work, do snipes still execute?
Mario has been providing updates [url=https://www.gixen.com/forum/viewtopic.php?t=11134]here.

The Mirror server broke, Mario has replaced it, and is working on getting it fully operational. The Mai ...
  Topic: Login
Cupid

Replies: 1
Views: 3736

PostForum: Support   Posted: Tue Jan 23, 2024 1:14 pm   Subject: Login
It is most likely related to [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this.

I'd recommend using the desktop version until tomorrow and see if it rights itself tomorrow, and if not rep ...
  Topic: AWARE of the issue
Cupid

Replies: 13
Views: 7802

PostForum: Support   Posted: Tue Jan 23, 2024 10:56 am   Subject: AWARE of the issue
Thanks for the update.
  Topic: Home page loads, but \"my snipes\" page just spin
Cupid

Replies: 19
Views: 8088

PostForum: Support   Posted: Tue Jan 23, 2024 10:55 am   Subject: Home page loads, but \"my snipes\" page just spin
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.

.. and please stop posting on these threads, that are not receiving the same updates, but do get pushe ...
  Topic: AWARE of the issue
Cupid

Replies: 13
Views: 7802

PostForum: Support   Posted: Tue Jan 23, 2024 10:42 am   Subject: AWARE of the issue
You still seem to be able to add snipes using accounts without a mirror subscription, yes.
  Topic: Home page loads, but \"my snipes\" page just spin
Cupid

Replies: 19
Views: 8088

PostForum: Support   Posted: Tue Jan 23, 2024 10:35 am   Subject: Home page loads, but \"my snipes\" page just spin
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: Home page loads, but \"my snipes\" page just spin
Cupid

Replies: 19
Views: 8088

PostForum: Support   Posted: Tue Jan 23, 2024 10:34 am   Subject: Home page loads, but \"my snipes\" page just spin
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: Home page loads-but my snipes will not open-keeps spinning
Cupid

Replies: 11
Views: 5660

PostForum: Support   Posted: Tue Jan 23, 2024 10:33 am   Subject: Home page loads-but my snipes will not open-keeps spinning
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: AWARE of the issue
Cupid

Replies: 13
Views: 7802

PostForum: Support   Posted: Tue Jan 23, 2024 9:28 am   Subject: AWARE of the issue
An indication of how to remove authorisation is given at the bottom of [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this page.
  Topic: Home page loads-but my snipes will not open-keeps spinning
Cupid

Replies: 11
Views: 5660

PostForum: Support   Posted: Tue Jan 23, 2024 9:28 am   Subject: Home page loads-but my snipes will not open-keeps spinning
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: Can’t log in …keeps saying register
Cupid

Replies: 1
Views: 3259

PostForum: Support   Posted: Tue Jan 23, 2024 9:27 am   Subject: Can’t log in …keeps saying register
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: Home page loads, but \"my snipes\" page just spin
Cupid

Replies: 19
Views: 8088

PostForum: Support   Posted: Tue Jan 23, 2024 9:27 am   Subject: Home page loads, but \"my snipes\" page just spin
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
  Topic: Home page loads, but \"my snipes\" page just spin
Cupid

Replies: 19
Views: 8088

PostForum: Support   Posted: Tue Jan 23, 2024 9:06 am   Subject: Home page loads, but \"my snipes\" page just spin
Issues with the web interface won't cause scheduled snipes to fail. These are completely different processes, they don't even operate on the same computer, they just access the same database.
  Topic: Too many requests.
Cupid

Replies: 11
Views: 6763

PostForum: Support   Posted: Tue Jan 23, 2024 4:05 am   Subject: Too many requests.
mooseslake wrote:
this has happened before and is a problem with the gixen servers contacting eBays. Hopefully it gets resolved soon.

My recollection, [url=https://www.gixen.com/forum/viewtopic.ph ...
  Topic: The \"high bid\" column isn\'t showing lates
Cupid

Replies: 1
Views: 2808

PostForum: Support   Posted: Mon Jan 22, 2024 5:03 am   Subject: The \"high bid\" column isn\'t showing lates
On the web interface this field is not populated in real time. It's updated periodically, more often as the end time approaches.

If you want or require more frequent updates and have a Windows base ...
  Topic: Reset Password not working
Cupid

Replies: 1
Views: 2208

PostForum: Support   Posted: Mon Jan 22, 2024 5:00 am   Subject: Reset Password not working
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact tab.

Together with a brief description of the issue, and what you've already tried, ...
  Topic: Could not get item list, error returned:
Cupid

Replies: 1
Views: 2521

PostForum: Support   Posted: Fri Jan 19, 2024 4:35 am   Subject: Could not get item list, error returned:
The first thing I would do is renew your authorisation in the second section of the Settings page, after you have logged in here.

It costs nothing, takes just a few minutes and can't cause any harm ...
  Topic: Bid from 2 addresses
Cupid

Replies: 4
Views: 4697

PostForum: Support   Posted: Fri Jan 19, 2024 4:33 am   Subject: Bid from 2 addresses
In this situation I always recommend having two different Ebay accounts and two different Gixen accounts in order to avoid such issues with bids being rejected by Ebay because the seller refuses to sh ...
  Topic: Wins per month limit
Cupid

Replies: 1
Views: 2429

PostForum: Support   Posted: Wed Jan 17, 2024 5:25 am   Subject: Wins per month limit
That limit only applies to free accounts.

With a Mirror subscription there are no such limits.
  Topic: History totally missing
Cupid

Replies: 3
Views: 3129

PostForum: Support   Posted: Sat Jan 06, 2024 3:12 pm   Subject: History totally missing
Mine isn't displaying anything, at the moment, either.

So, I think Mario will need to take a look at that.

Thanks for reporting this.
  Topic: iOS app not adding all eBay watchlist
Cupid

Replies: 4
Views: 3895

PostForum: Support   Posted: Fri Jan 05, 2024 4:25 pm   Subject: iOS app not adding all eBay watchlist
For ones that don't import, have you tried when they are the only item in your Watch list ?

If so can you provide the auction number and I'll try importing it from my account.

If you can't get i ...
  Topic: how to cancell a recirurring 1 month payment ?
Cupid

Replies: 2
Views: 3176

PostForum: Support   Posted: Wed Jan 03, 2024 3:59 am   Subject: how to cancell a recirurring 1 month payment ?
I presume this is a recurring payment via Paypal ?

If so, it's coordinated from your Paypal account, it's sent by them, not requested by Gixen.

I note that before setting it up the Gixen page sa ...
  Topic: Gixen placed my winning bid, but it says I was outbid
Cupid

Replies: 1
Views: 2596

PostForum: Support   Posted: Mon Jan 01, 2024 8:58 am   Subject: Gixen placed my winning bid, but it says I was outbid
So, can you confirm that your snipe bid was more than $340.00 and that Gixen now has a status of 'OUTBID', with an auction price of just $305.19, on the snipes page ?

I can see that the highest two ...
  Topic: Statut d\'autorisation code erroné!!!
Cupid

Replies: 2
Views: 2682

PostForum: Support   Posted: Mon Jan 01, 2024 8:42 am   Subject: Statut d\'autorisation code erroné!!!
If you are unable to get the authorisation code to work for you, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please alway ...
  Topic: Just lost bid when item closed for less
Cupid

Replies: 6
Views: 5197

PostForum: Support   Posted: Thu Dec 28, 2023 4:37 am   Subject: Re: Bid increments
Anonymous wrote:yellow

You are absolutely right, the bid being too low is highlighted in yellow, before the auction ends. There is never a text warning for this on the web page, however if you hav ...
  Topic: Just lost bid when item closed for less
Cupid

Replies: 6
Views: 5197

PostForum: Support   Posted: Tue Dec 26, 2023 5:32 am   Subject: Re: Bid increments
alekskbt wrote:
Gixen prompts when bid is 'too low' should that not account for increments?

Was the snipe not highlighted in red once you had updated it ?
  Topic: Shipping on Snipe shows $0.00. Incorrect.Update? Known issu
Cupid

Replies: 1
Views: 2344

PostForum: Support   Posted: Sat Dec 23, 2023 1:52 pm   Subject: Shipping on Snipe shows $0.00. Incorrect.Update? Known issue
William656 wrote:
There are suggestions to remove the shipping from the snipe so people aren’t misled as this portion of the website cannot be trusted/is not accurately reflecting the shipping cost ...
  Topic: can\'t find where to purchase a mirror subscription.
Cupid

Replies: 2
Views: 2549

PostForum: Support   Posted: Thu Dec 21, 2023 3:26 am   Subject: can\'t find where to purchase a mirror subscription.
Yes, you have to log in here first, so that it knows which account you are buying the subscription for.

Then it's in the first section of the page that comes up when you push the Settings button.
  Topic: New eBay Requirements
Cupid

Replies: 1
Views: 2327

PostForum: Support   Posted: Mon Dec 18, 2023 4:26 am   Subject: New eBay Requirements
I think for the moment the answer is as it was when this was previously raised [url=https://www.gixen.com/forum/viewtopic.php?t=11061]here and [url=https://www.gixen.com/forum/viewtopic.php?t=11097]he ...
  Topic: Account suspended
Cupid

Replies: 5
Views: 4138

PostForum: Support   Posted: Sat Dec 16, 2023 9:23 am   Subject: Account suspended
In that case your best option is to email the details of your account direct to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Always include y ...
  Topic: Account suspended
Cupid

Replies: 5
Views: 4138

PostForum: Support   Posted: Sat Dec 16, 2023 9:15 am   Subject: Account suspended
Have you tried:

https://www.gixen.com/forgotpassword.php

?
  Topic: Gixen mirror service not applied to my account
Cupid

Replies: 5
Views: 4861

PostForum: Support   Posted: Wed Dec 13, 2023 10:31 am   Subject: Gixen mirror service not applied to my account
jan wrote:
Yes, it is....

OK, in that case you've reached the threshold where sending an email direct to Mario is indeed your best option.

Please include your Gixen id and the Paypal payment d ...
  Topic: Gixen mirror service not applied to my account
Cupid

Replies: 5
Views: 4861

PostForum: Support   Posted: Wed Dec 13, 2023 9:18 am   Subject: Re: Gixen mirror service not applied to my account
jan wrote:
How should this be resolved?

First, can you explain in more detail in what sense 'it doesn't seem to have been applied' ?.. Is it still prompting you to pay for an upgrade to the Mirror ...
  Topic: when i click on edit , upper snipe window doesn\'t app
Cupid

Replies: 1
Views: 2309

PostForum: Support   Posted: Wed Dec 13, 2023 3:48 am   Subject: when i click on edit , upper snipe window doesn\'t app
Is this about a browser plug-in ?

If so, which one?... What browser are you using?... Which Ebay site are you looking at ?
  Topic: just lost bid and item sold for less
Cupid

Replies: 10
Views: 5530

PostForum: Support   Posted: Tue Dec 12, 2023 11:30 am   Subject: just lost bid and item sold for less
No problem, good luck with what you've got scheduled.
  Topic: just lost bid and item sold for less
Cupid

Replies: 10
Views: 5530

PostForum: Support   Posted: Tue Dec 12, 2023 10:53 am   Subject: just lost bid and item sold for less
outcramming wrote:
All of the history related to item 235333107864 say ENDED as the status.

OK, then yes, as I've just updated my previous post to say, that's an indication that you edited the sni ...
  Topic: just lost bid and item sold for less
Cupid

Replies: 10
Views: 5530

PostForum: Support   Posted: Tue Dec 12, 2023 10:39 am   Subject: just lost bid and item sold for less
outcramming wrote:
Are we allowed to edit our max bids?

Yes, of course you are. The reason I asked though is that doing so adds a record to the History, so it's quite likely to be why you now have ...
  Topic: just lost bid and item sold for less
Cupid

Replies: 10
Views: 5530

PostForum: Support   Posted: Tue Dec 12, 2023 8:23 am   Subject: just lost bid and item sold for less
Did you edit it after you first entered the snipe, or was it just entered once and then left to run its course ?

If you don't delete it or push the 'PURGE OLD' button, it is supposed to stay on you ...
  Topic: just lost bid and item sold for less
Cupid

Replies: 10
Views: 5530

PostForum: Support   Posted: Tue Dec 12, 2023 2:14 am   Subject: just lost bid and item sold for less
What is the status that Gixen gave the snipe after the auction had completed ?

It is on the snipes page after you have logged in here via the web interface, in the 'Status' column, third from the r ...
  Topic: CHANGE EMAIL ADDRESS
Cupid

Replies: 1
Views: 2444

PostForum: Support   Posted: Mon Dec 11, 2023 10:57 am   Subject: CHANGE EMAIL ADDRESS
In the 'Notification' section on the Settings page.
  Topic: \"Too Late\" Error when importing csv
Cupid

Replies: 1
Views: 2381

PostForum: Support   Posted: Mon Dec 11, 2023 5:06 am   Subject: \"Too Late\" Error when importing csv
Did you base your upload on a download of some manually entered snipes ?... If not I'd recommend you go back and do that.

If that doesn't resolve this, then please email the .csv file to Mario dire ...
  Topic: iOS app not adding all eBay watchlist
Cupid

Replies: 4
Views: 3895

PostForum: Support   Posted: Sun Dec 10, 2023 6:28 am   Subject: iOS app not adding all eBay watchlist
Yes, I agree that is odd.

I added it to my watch list and it imported... so, it does seem to do so in its current state.

Do you recall whether or not the auction had a Buy It Now option at the t ...
  Topic: Out-bid Price & Data Incorrect
Cupid

Replies: 1
Views: 2502

PostForum: Support   Posted: Sun Dec 10, 2023 6:18 am   Subject: Out-bid Price & Data Incorrect
Yes, you are correct this item was sold via the 'Buy It Now' option that the seller provided, in addition to the auction in which you were participating.

Gixen does not monitor auctions in real tim ...
  Topic: How many snipes can I use?
Cupid

Replies: 1
Views: 2634

PostForum: Support   Posted: Sun Dec 10, 2023 5:58 am   Subject: How many snipes can I use?
This is only applies for accounts without a Mirror subscription. For those with an active subscription these limits do not apply.

What it means is that, for a standard account, you can schedule up ...
  Topic: Payment Preferences, Automatic Checkout... Before I Bid?
Cupid

Replies: 1
Views: 2446

PostForum: Support   Posted: Thu Dec 07, 2023 2:41 pm   Subject: Payment Preferences, Automatic Checkout... Before I Bid?
Gixen doesn't use the Ebay web interface to submit bids for you.

That is why it does not have your Ebay password, just an authorization that you set up via their site to be able to place bids.

T ...
  Topic: where do I plug in the password reset code sent to my email
Cupid

Replies: 11
Views: 5805

PostForum: Support   Posted: Thu Dec 07, 2023 11:08 am   Subject: where do I plug in the password reset code sent to my email
OK, well it sounds like you are on the right track, even if not quite there yet.

If you can't resolve it from here, please email Mario direct at the support address provided on the [url=https://www ...
  Topic: where do I plug in the password reset code sent to my email
Cupid

Replies: 11
Views: 5805

PostForum: Support   Posted: Thu Dec 07, 2023 9:48 am   Subject: Re: Email with reset code has no active link back to Gixen
jujusarmory wrote:
No active link is in the reset code email

Can I refer you back to the question that I actually asked:

Cupid wrote:
When you request a code using:

https://www.gixen.com/fo ...
  Topic: Renewal taken for wrong Username
Cupid

Replies: 1
Views: 2462

PostForum: Support   Posted: Thu Dec 07, 2023 9:31 am   Subject: Renewal taken for wrong Username
You can transfer subscriptions between Gixen accounts using the 'Mirror Transfer Form' which is accessed from the Settings page, after you log in here (by selecting the 'Settings' button).

Look for ...
  Topic: where do I plug in the password reset code sent to my email
Cupid

Replies: 11
Views: 5805

PostForum: Support   Posted: Thu Dec 07, 2023 9:22 am   Subject: where do I plug in the password reset code sent to my email
You can get a list of Gixen ids associated with an email address using:

https://www.gixen.com/forgotusername.php

As far as I am aware there is only one email address associated with each Gixen a ...
  Topic: Transfer Account - Not Receiving Code?
Cupid

Replies: 2
Views: 3549

PostForum: Support   Posted: Thu Dec 07, 2023 4:53 am   Subject: Transfer Account - Not Receiving Code?
You have done the right thing by using the support email. Please check that you included all the information about the Gixen ids that you want to transfer from and to (not including any password infor ...
  Topic: Edit bug when description uses parentheses
Cupid

Replies: 4
Views: 3773

PostForum: Support   Posted: Wed Dec 06, 2023 9:56 am   Subject: Edit bug when description uses parentheses
From what I can see, this appears to be about user comments, not item title.

But, I agree, more clarification would be helpful, as would better examples.
  Topic: Gixen refused your password
Cupid

Replies: 33
Views: 26635

PostForum: Support   Posted: Fri Dec 01, 2023 5:16 pm   Subject: Gixen refused your password
I'd recommend trying a different browser and/or computer.

If that does not resolve it, or isn't possible, please email Mario direct at the support address given on the [url=https://www.gixen.com/ma ...
  Topic: Settings is kicking me to Login Page?
Cupid

Replies: 5
Views: 4077

PostForum: Support   Posted: Thu Nov 30, 2023 3:38 am   Subject: Settings is kicking me to Login Page?
It is possible that it has been fixed as a result of the ongoing fixes that Mario mentions towards the end of this thread:

https://www.gixen.com/forum/viewtopic.php?t=11082

However, any further ...
  Topic: Settings is kicking me to Login Page?
Cupid

Replies: 5
Views: 4077

PostForum: Support   Posted: Wed Nov 29, 2023 9:19 am   Subject: Settings is kicking me to Login Page?
Is the error message always 'Session expired...', even if you select the Settings button as soon as you log in ?
  Topic: lost a bid which i was highest
Cupid

Replies: 1
Views: 2533

PostForum: Support   Posted: Wed Nov 29, 2023 4:35 am   Subject: lost a bid which i was highest
What was the auction number and what was the status that Gixen gave the snipe after that auction had completed ?
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 4550

PostForum: Support   Posted: Wed Nov 29, 2023 4:31 am   Subject: Bid but it didn\'t do anything
Thanks for coming back to let us know that you managed to resolve this issue.
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 4550

PostForum: Support   Posted: Mon Nov 27, 2023 12:54 pm   Subject: Bid but it didn\'t do anything
OK, you need to renew your authorisation on the Settings page.

There is more guidance on that here:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 4550

PostForum: Support   Posted: Mon Nov 27, 2023 12:05 pm   Subject: Bid but it didn\'t do anything
On the snipes page what is in the status column for this snipe ?
  Topic: gixen say i win but ebay not registering the win 2 me .twic
Cupid

Replies: 1
Views: 2736

PostForum: Support   Posted: Mon Nov 27, 2023 5:28 am   Subject: gixen say i win but ebay not registering the win 2 me .twic
Hi Dave,

Both auctions were won with snipe bids, and Gixen only ever reports that you won an auction if it first successfully managed to place a bid. So the balance of probabilities here is that Gi ...
  Topic: Gixen refused your password
Cupid

Replies: 33
Views: 26635

PostForum: Support   Posted: Thu Nov 23, 2023 3:43 am   Subject: Gixen refused your password
I STILL cannot log in!

Have you also deleted the cookie as Mario recommended earlier in this thread ?

Have you also tried a different browser and/or a different computer ?

If so, the next thi ...
  Topic: Gixen is not accessible on my laptop, works on cellphone
Cupid

Replies: 5
Views: 4567

PostForum: Support   Posted: Tue Nov 21, 2023 5:17 am   Subject: Gixen is not accessible on my laptop, works on cellphone
squarebottomtexas Should I cancel the program and set gixen up again?

No, don't do that, it's not guaranteed to resolve your issue anyway, particularly if you use the same browser and computer.
...
  Topic: Gixen refused your password
Cupid

Replies: 33
Views: 26635

PostForum: Support   Posted: Tue Nov 21, 2023 5:05 am   Subject: Re: Cannot log in Nothing works
Forgotten and cannot retr please email me my old username that was fully paid up

You can get this outcome manually yourself, from:

https://www.gixen.com/main/register.php

That is by clicking ...
  Topic: Error: entered too late into Gixen...
Cupid

Replies: 4
Views: 4364

PostForum: Support   Posted: Mon Nov 20, 2023 4:15 am   Subject: Error: entered too late into Gixen...
How can I avoid having the same thing happen?

As per Gixen now notifies users of expired authorizations both with a displayed warning message and also with an email.

However if you are also like ...
  Topic: legacy memer yet need to update ebay pw
Cupid

Replies: 2
Views: 2952

PostForum: Support   Posted: Sun Nov 19, 2023 5:55 am   Subject: legacy memer yet need to update ebay pw
Yes, as Steve says, Gixen doesn't ever have access to your Ebay password, and hence never uses it.

However, if you change it on their site they also revoke the authorisation that Gixen has to place ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 6587

PostForum: Support   Posted: Sat Nov 18, 2023 3:53 pm   Subject: Keep getting logged out of Gixen when I submit a bid
I removed that link, because it has your credentials in it.

I'll send it to Mario, via email, so that he has it.

It might be an idea to now change your Gixen id password, as posting that on a pu ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 6587

PostForum: Support   Posted: Sat Nov 18, 2023 2:46 pm   Subject: Keep getting logged out of Gixen when I submit a bid
OK, well this isn't happening for all items, for all users, so since a few odd things have occurred since Mario upgraded the infrastructure of he web interface, so he's especially interested in sortin ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 6587

PostForum: Support   Posted: Sat Nov 18, 2023 10:07 am   Subject: Keep getting logged out of Gixen when I submit a bid
It's most likely related to the upgrade to PHP 8 as currently under discussion on this thread:

https://www.gixen.com/forum/viewtopic.php?t=11077

since similar occurrences seem to have happened d ...
  Topic: High value bid confor,atopm
Cupid

Replies: 3
Views: 3453

PostForum: Support   Posted: Wed Nov 15, 2023 2:31 pm   Subject: High value bid confor,atopm
Oh, well that's new to me then.

Perhaps email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]contact page (include your Gixen id), if it's something he ...
  Topic: High value bid confor,atopm
Cupid

Replies: 3
Views: 3453

PostForum: Support   Posted: Wed Nov 15, 2023 10:48 am   Subject: High value bid confor,atopm
That's on Ebay I presume ?

If so, that's a question best asked on their user forum, rather than this one, or by contacting their Customer Support.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 1
Views: 3015

PostForum: Support   Posted: Wed Nov 15, 2023 10:44 am   Subject: INVALID AUTHORIZATION
Your authorization is a different thing from your subscription.

You can update your authorisation using the second section of the Settings page.

There are more details to help you here:

https ...
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 8254

PostForum: Support   Posted: Wed Nov 15, 2023 7:21 am   Subject: Bug when adding an offer
Please send the .csv file to Mario at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 8254

PostForum: Support   Posted: Tue Nov 14, 2023 2:34 pm   Subject: Bug when adding an offer
is not working

Can you be a bit more explicit about in what sense it isn't working ?

Which import are you referring to and are you receiving any error messages that you can quote ?
  Topic: Legacy version of Gixen?
Cupid

Replies: 6
Views: 5962

PostForum: Support   Posted: Tue Nov 14, 2023 11:11 am   Subject: Legacy version of Gixen?
My guess is that the upgrade of the PHP infrastructure used by the site has forced the retirement of the legacy interface.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 8254

PostForum: Support   Posted: Tue Nov 14, 2023 9:31 am   Subject: Bug when adding an offer
believe I fixed it.

Yes, I can confirm that you've fixed it, thanks Mario.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 8254

PostForum: Support   Posted: Tue Nov 14, 2023 4:46 am   Subject: Bug when adding an offer
Yes, I agree, I get a blank snipes area when I try to add that one, and have to use the 'Refresh' button to get the display of the ones I've already scheduled back.

That one won't add at all, very ...
  Topic: account blocked
Cupid

Replies: 1
Views: 3017

PostForum: Support   Posted: Mon Nov 13, 2023 2:43 pm   Subject: account blocked
I'd recommend contacting Mario direct, via email, about that.

He can be contacted at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

It's possible t ...
  Topic: Gixen app not adding listings but the website does
Cupid

Replies: 6
Views: 5602

PostForum: Support   Posted: Mon Nov 13, 2023 2:39 pm   Subject: Gixen app not adding listings but the website does
Are you trying to import a list from your Ebay account ?

If so I recommend checking that your authorisation, administered from the second section on the Settings page, is still current.

In any ...
  Topic: Gixen app not adding listings but the website does
Cupid

Replies: 6
Views: 5602

PostForum: Support   Posted: Mon Nov 13, 2023 4:07 am   Subject: Gixen app not adding listings but the website does
Presumably you mean a mobile App ?

If so which operating system is your mobile running ?
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 18670

PostForum: Support   Posted: Sun Nov 12, 2023 8:18 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
As Mario mentioned in the post before yours, in order for him to pursue this with Ebay, because it's on their side that the bids get rejected, he really needs some evidence that the Ebay site will acc ...
  Topic: Login Problem
Cupid

Replies: 1
Views: 2770

PostForum: Support   Posted: Sat Nov 11, 2023 11:13 am   Subject: Login Problem
First check your spam folders in your email account to see if it's got blocked there.

If that doesn't lead to a solution please email Mario direct at the support address provided on the [url=https: ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Thu Nov 09, 2023 9:24 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
It is looking like a common factor in these reports might be Windows 7.
  Topic: Enter payment before bidding
Cupid

Replies: 3
Views: 3349

PostForum: Support   Posted: Wed Nov 08, 2023 1:33 pm   Subject: Enter payment before bidding
Well, I'm not certain there won't be some related issue, of course.

However, please note that Gixen does not use the same, web page based, interface that you do, to place your snipe. The permission ...
  Topic: Enter payment before bidding
Cupid

Replies: 3
Views: 3349

PostForum: Support   Posted: Wed Nov 08, 2023 12:40 pm   Subject: Enter payment before bidding
They have asked for a payment method on offers for a while now.

In that case all it means is that the payment is processed as soon as the seller accepts the offer.

There's no reason to presume i ...
  Topic: Watch list not importing
Cupid

Replies: 2
Views: 2808

PostForum: Support   Posted: Mon Nov 06, 2023 10:12 am   Subject: Watch list not importing
Yes, Gixen only imports auctions, that can be sniped.

'Buy It Now' only items never get imported, because they are not items that can be sniped with a last minute bid.
  Topic: Bug? Gixen status says won by mirror, eBay says didn't win
Cupid

Replies: 1
Views: 3277

PostForum: Support   Posted: Wed Nov 01, 2023 2:07 pm   Subject: Bug? Gixen status says won by mirror, eBay says didn't win
Is there any more information on the Mirror tab ?

Presumably you had a larger offset on Mirror than on Main ?

It certainly looks like Gixen should have received an 'Outbid' response from Ebay.
  Topic: Cannot re-authorise Ebay account
Cupid

Replies: 3
Views: 3675

PostForum: Support   Posted: Wed Nov 01, 2023 10:25 am   Subject: Cannot re-authorise Ebay account
Glad you got it sorted by logging yourself out of Ebay before using the process again.

Yes, generally you can't post links in this forum (without having a dedicated forum posting account). That is ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 32
Views: 45301

PostForum: Support   Posted: Mon Oct 30, 2023 1:07 pm   Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
ebay will not answer on external issues.
...
I cannot contact them for non ebay tools.

It is not a general Gixen issue. Certainly Mario can raise it with Ebay, when he has examples of accounts a ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 32
Views: 45301

PostForum: Support   Posted: Mon Oct 30, 2023 3:35 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Have you tried contacting Ebay customer support, because, as noted, all restrictions are imposed by Ebay, not Gixen ?
  Topic: Cannot re-authorise Ebay account
Cupid

Replies: 3
Views: 3675

PostForum: Support   Posted: Fri Oct 27, 2023 9:08 am   Subject: Cannot re-authorise Ebay account
The process should look like the images in this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/

and does involve logging into [url=https://www.ebay.com/]ebay.com before confirm ...
  Topic: eBay password hacked
Cupid

Replies: 4
Views: 5105

PostForum: Support   Posted: Wed Oct 25, 2023 3:38 am   Subject: eBay password hacked
You never give your Ebay password to Gixen, the authorisation that you give for Gixen to bid on your behalf is done via Ebay.com.

It is therefore impossible for anyone to ever obtain your Ebay pass ...
  Topic: re-link my account - takes me to .com not .co.uk
Cupid

Replies: 1
Views: 2459

PostForum: Support   Posted: Sun Oct 22, 2023 1:20 pm   Subject: re-link my account - takes me to .com not .co.uk
I am also a UK resident,

Ebay accounts are global, you always re-authorise via ebay.com, it is not affected by your target setting and once authorised it does not matter what your target is it will ...
  Topic: Bulk Editing
Cupid

Replies: 3
Views: 3998

PostForum: Support   Posted: Sat Oct 21, 2023 5:08 am   Subject: Bulk Editing
Have you investigated using .csv uploads, either via the Settings page here or via the Gixen Desktop Manager ?
  Topic: Multi-win not showing all groups
Cupid

Replies: 1
Views: 2478

PostForum: Support   Posted: Fri Oct 20, 2023 2:54 am   Subject: Multi-win not showing all groups
Yes, you are right, Multi Win Groups are only functional for the first 10 Regular Groups.
  Topic: my eBay authorization to Gixen has been revoked (Expired)
Cupid

Replies: 3
Views: 4302

PostForum: Support   Posted: Wed Oct 18, 2023 1:19 pm   Subject: my eBay authorization to Gixen has been revoked (Expired)
It's the second section on the Settings page, entitled 'eBay authorization status:'

It has two links in it, the first to renew the authorisation the second to remove the authorization from Gixen.
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 5062

PostForum: Support   Posted: Mon Oct 09, 2023 7:30 am   Subject: GIXEN did not place my bid and I lost the item!
Not sold.

As a status of a Gixen snipe, displayed on the Gixen web interface ? That's not one I've ever seen before.
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 5062

PostForum: Support   Posted: Sun Oct 08, 2023 5:17 pm   Subject: GIXEN did not place my bid and I lost the item!
If the reason given for the failure is the authorization, renew it anyway.

There can be other reasons why Ebay revokes the authorisation early, without informing Gixen.

What exactly was the sta ...
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 5062

PostForum: Support   Posted: Sun Oct 08, 2023 1:14 pm   Subject: GIXEN did not place my bid and I lost the item!
It is called 'eBay authorization status' the renewal process is described, with pictures, in this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Login
Cupid

Replies: 1
Views: 2611

PostForum: Support   Posted: Fri Oct 06, 2023 2:25 pm   Subject: Login
Are you aware that Gixen credentials are entirely separate from Ebay ones ?

So, changing your Ebay password doesn't change anything with respect to your Gixen credentials, indeed for security it is ...
  Topic: Difference btw last bid and wining bid
Cupid

Replies: 1
Views: 2941

PostForum: Support   Posted: Fri Oct 06, 2023 4:14 am   Subject: Difference btw last bid and wining bid
On Ebay the highest accepted bid always wins.

However, Ebay also has bid increment rules, whereby they will not accept any bid that is less than one bid increment more than the current auction pric ...
  Topic: Suggestion: Remove the login delay entirely for paid users
Cupid

Replies: 4
Views: 14891

PostForum: Suggestions and Ideas   Posted: Tue Oct 03, 2023 5:32 am   Subject: Suggestion: Remove the login delay entirely for paid users
It would be useful if contributors to this thread could be a bit more specific about how many snipes they have scheduled and what updates they are performing because:

Too slow to perform any action ...
  Topic: Purchased Chunk but none shown available
Cupid

Replies: 1
Views: 2516

PostForum: Support   Posted: Fri Sep 29, 2023 3:28 am   Subject: Purchased Chunk but none shown available
Yes you should be able to enable chunks from there.

If not, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page with details of bo ...
  Topic: Gixen mirror service not applied to my account
Cupid

Replies: 5
Views: 4861

PostForum: Support   Posted: Fri Sep 29, 2023 3:22 am   Subject: Gixen mirror service not applied to my account
You should have a reference to the Gixen id that it was applied to in the acknowledgement that you received.

However, you can also find all the Gixen usernames associated with an email address usin ...
  Topic: Feature requestl: Place bid only if I'm not the first bidd
Cupid

Replies: 1
Views: 11529

PostForum: Suggestions and Ideas   Posted: Thu Sep 28, 2023 3:04 am   Subject: Feature requestl: Place bid only if I'm not the first bidd
I understand this request and the thinking behind it.

I would just like to point out that the implication of such a strategy is that you would never win such an item at the starting price, because ...
  Topic: Negative balance for pay as you go - how to pay?
Cupid

Replies: 3
Views: 3675

PostForum: Support   Posted: Mon Sep 25, 2023 2:30 pm   Subject: Negative balance for pay as you go - how to pay?
In that case it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please include your Gixen id and a short explana ...
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 5062

PostForum: Support   Posted: Mon Sep 25, 2023 11:57 am   Subject: GIXEN did not place my bid and I lost the item!
Ebay automatically revokes authorisations older than 18 months, or when you change any credentials on their site.

You can renew it using the second section of the Settings page after logging in her ...
  Topic: Negative balance for pay as you go - how to pay?
Cupid

Replies: 3
Views: 3675

PostForum: Support   Posted: Mon Sep 25, 2023 10:57 am   Subject: Negative balance for pay as you go - how to pay?
You'll find the payment options at the top of the Settings page.

You get there by logging in here and then pressing the 'SETTINGS' button below the standard options but above the MAIN and MIRROR ta ...
  Topic: i cannot login anymore.
Cupid

Replies: 1
Views: 2772

PostForum: Support   Posted: Mon Sep 25, 2023 10:50 am   Subject: i cannot login anymore.
You can discover all the Gixen usernames associated with an email address using [url=https://www.gixen.com/forgotusername.php]this form

You can get a reset password message sent using [url=https:// ...
  Topic: Can't do anything Bunch of Dots Going Round and Round in a
Cupid

Replies: 1
Views: 2708

PostForum: Support   Posted: Sun Sep 24, 2023 4:00 am   Subject: Can't do anything Bunch of Dots Going Round and Round in a
Most often that's due to not having an active Mirror subscription (which, as one of its advantages, removes the default adverts in the logged in areas), but also having an active ad/google blocker, wh ...
  Topic: Confusion about group bidding- need clarification
Cupid

Replies: 1
Views: 3180

PostForum: Support   Posted: Sun Sep 24, 2023 3:55 am   Subject: Re: Confusion about group bidding- need clarification
Yes, your issue will be down to the auctions all ending simultaneously. The advice that there should be a a 2-minute gap still stands.

Please can you provide a link to:

a more recent update sta ...
  Topic: payment not shown, no bid
Cupid

Replies: 1
Views: 2742

PostForum: Support   Posted: Sat Sep 23, 2023 4:01 am   Subject: payment not shown, no bid
For issues with subscriptions and payments please contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please always inclu ...
  Topic: Making people wait 60 seconds before accessing account
Cupid

Replies: 248
Views: 4609391

PostForum: Suggestions and Ideas   Posted: Fri Sep 22, 2023 2:25 pm   Subject: Making people wait 60 seconds before accessing account
Please don't try to goad, or escalate arguments.

Constructive criticism is fine, and also suggestions in the [url=https://www.gixen.com/forum/viewforum.php?f=3]relevant area.

Insulting other use ...
  Topic: login issues here at Gixen
Cupid

Replies: 1
Views: 2702

PostForum: Support   Posted: Wed Sep 20, 2023 3:14 am   Subject: login issues here at Gixen
Hmm,

That's certainly a puzzle, using exactly the same piece of software on different devices and one working the other not.

I think if it were me I'd keep looking for another difference between ...
  Topic: Reserve not met
Cupid

Replies: 1
Views: 2551

PostForum: Support   Posted: Tue Sep 19, 2023 12:39 pm   Subject: Reserve not met
OK, so first please read [url=https://www.gixen.com/forum/viewtopic.php?t=9688]this thread regarding Gixens' handling of bids above the Buy It Now price.

A seller can choose a reserve amount at the ...
  Topic: Problem on importing watchlist
Cupid

Replies: 4
Views: 4053

PostForum: Support   Posted: Mon Sep 18, 2023 2:04 pm   Subject: Problem on importing watchlist
Ah, I see, yes that is helpful, perhaps Mario can now investigate if there are differences in the implementation of these.

I imagine that it's always performed server side, but I can also believe t ...
  Topic: ebay sniper
Cupid

Replies: 1
Views: 7544

PostForum: Impressions   Posted: Sat Sep 16, 2023 3:00 am   Subject: ebay sniper
For devices running the Windows operating system there is the [url=https://www.gixen.com/forum/viewtopic.php?t=8703]Gixen Desktop Manager.
  Topic: Account unlinked from Gixen right before auction end
Cupid

Replies: 2
Views: 2796

PostForum: Support   Posted: Fri Sep 15, 2023 3:53 am   Subject: Account unlinked from Gixen right before auction end
Had you done anything with respect to your credentials on Ebay ? e.g update password or userneme.

If so that will generally get the authorisation revoked by them, and Gixen does not receive notific ...
  Topic: Unlimited watchlist items
Cupid

Replies: 1
Views: 2446

PostForum: Support   Posted: Thu Sep 14, 2023 10:06 am   Subject: Unlimited watchlist items
How many snipes are you likely to have scheduled at any one time ?

There is a .csv file upload tool, but it shouldn't be abused, so any more than several hundred and you might want to seek the perm ...
  Topic: Gixen renewal how do I stop it
Cupid

Replies: 1
Views: 2412

PostForum: Support   Posted: Fri Sep 08, 2023 3:15 am   Subject: Gixen renewal how do I stop it
To cancel any automated payment you need to log into the Paypal account where that is set up, find the payment there and delete it.

What issue are you having with renewing your authorisation using ...
  Topic: Problem on importing watchlist
Cupid

Replies: 4
Views: 4053

PostForum: Support   Posted: Fri Sep 08, 2023 3:01 am   Subject: Problem on importing watchlist
There used to be a problem with importing things that you'd already placed a bid on, is that ever the case with any of these ?

Also have you noticed any pattern to what is not imported ?

For ins ...
  Topic: Import WL and GL blocks
Cupid

Replies: 1
Views: 7171

PostForum: Suggestions and Ideas   Posted: Fri Sep 08, 2023 2:43 am   Subject: Import WL and GL blocks
It shouldn't take an hour to remove 300 snipes, though I can imagine it would if you deleted them one by one.

Are you aware that many snipes can be deleted at once, using the web interface, by firs ...
  Topic: Error -4391 for reauthorization
Cupid

Replies: 10
Views: 8670

PostForum: Support   Posted: Wed Sep 06, 2023 4:30 pm   Subject: Error -4391 for reauthorization
Yes, I understand you are trying to re-authoorise using the second section on the Settings page.

I'm trying to find out where in that process is it failing for you ?

Authorisation can be revoked ...
  Topic: Error -4391 for reauthorization
Cupid

Replies: 10
Views: 8670

PostForum: Support   Posted: Wed Sep 06, 2023 4:26 pm   Subject: Error -4391 for reauthorization
Can you give more details as to exactly when in the process this is happening ?

Is it as soon as you are directed towards Ebay, while you are being sent back to Gixen, or at some other point in the ...
  Topic: Down three times in ~5 weeks?
Cupid

Replies: 2
Views: 12545

PostForum: Support   Posted: Wed Sep 06, 2023 2:59 am   Subject: Down three times in ~5 weeks?
I have only seen the one report recently:

https://www.gixen.com/forum/viewtopic.php?t=11002

which looks like a temporary Domain Name Server issue, only regarding affecting the web interface, not ...
  Topic: CSV Upload: 'Invalid file.'
Cupid

Replies: 3
Views: 8095

PostForum: Support   Posted: Tue Sep 05, 2023 3:26 am   Subject: CSV Upload: 'Invalid file.'
For that it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. He's more likely to pick that up quickly.

Please alw ...
  Topic: Viewing Bid Groups?
Cupid

Replies: 1
Views: 6900

PostForum: Support   Posted: Tue Sep 05, 2023 3:07 am   Subject: Viewing Bid Groups?
Are you using the desktop web browser interface ?

On that the Group number is displayed on the left hand side in the 'eBay Item Number' column, below the auction number, in the same field as the of ...
  Topic: Can I bid on all my gixen watchlist at once with one price?
Cupid

Replies: 1
Views: 6941

PostForum: Support   Posted: Tue Sep 05, 2023 2:52 am   Subject: Can I bid on all my gixen watchlist at once with one price?
The only way to do that, at the moment, would be to upload a .csv file with all the snipes in it that had the amount field populated the same. That feature is available in the Tools menu.

I would t ...
  Topic: Deleting past bids
Cupid

Replies: 1
Views: 6973

PostForum: Support   Posted: Sun Sep 03, 2023 3:13 am   Subject: Deleting past bids
Yes, there is also a 'PURGE OLD' button at the top of the page which deletes all the snipes for which the auctions have now ended.

If you do want to select certain ones, you can also the use the re ...
  Topic: Eligibility to bid
Cupid

Replies: 2
Views: 7620

PostForum: Support   Posted: Thu Aug 31, 2023 2:43 am   Subject: Eligibility to bid
Or you could ask the seller directly what restrictions they put on their auctions that would cause bids to be rejected.
  Topic: Won an auction at more than $ 30.00 over my maximum bid.
Cupid

Replies: 3
Views: 7791

PostForum: Support   Posted: Mon Aug 28, 2023 1:42 pm   Subject: Won an auction at more than $ 30.00 over my maximum bid.
I'd recommend the use of the 'REFRESH' button to be able to check that your snipe is set up as intended.

Use of browser 'Back' and 'Forward' buttons is less likely to achieve the desired results.
  Topic: About bid priority
Cupid

Replies: 4
Views: 7844

PostForum: Support   Posted: Sun Aug 27, 2023 8:32 am   Subject: Re: About bid priority
Does the offset refer to the bid amount?... Is the offset different from the bid amount?

The offset is the amount of time, in seconds, before the auction end that the bid is to be placed on Ebay.
...
  Topic: About bid priority
Cupid

Replies: 4
Views: 7844

PostForum: Support   Posted: Sun Aug 27, 2023 6:40 am   Subject: Re: About bid priority
This:

there is no priority by input order

So the outcome is random in your scenario, if they both have the same offset.

If they have different offsets the one with the larger one will win bec ...
  Topic: Gixen not refreshing auction data, not eligible to bid
Cupid

Replies: 1
Views: 6939

PostForum: Support   Posted: Tue Aug 22, 2023 3:13 am   Subject: Re: Gixen not refreshing auction data, not eligible to bid
When you say:

not refreshing auction data

what do you mean exactly, the time to the finish, or just the price?... because the price is only updated periodically, not in real time. That is the ma ...
  Topic: How Do I Pay for annual subscription?
Cupid

Replies: 1
Views: 7003

PostForum: Support   Posted: Mon Aug 21, 2023 12:43 pm   Subject: How Do I Pay for annual subscription?
All the options are available at the top of the Settings page.

Although about a different subject, this blog post has images of how to get there:

https://www.gixen.com/blog/ebay-third-party-auth ...
  Topic: Ebay normal bidding pre-pay info now required before biddin
Cupid

Replies: 4
Views: 14015

PostForum: Suggestions and Ideas   Posted: Sun Aug 20, 2023 2:49 pm   Subject: Ebay normal bidding pre-pay info now required before biddin
N.B. Gixen does not use the website interface to submit your bids.

That is why it just needs your permission to place bids, not your password.
  Topic: Won an auction... But at a higher price than my max amount?
Cupid

Replies: 2
Views: 8301

PostForum: Support   Posted: Sun Aug 20, 2023 3:57 am   Subject: Won an auction... But at a higher price than my max amount?
I agree that is very odd.

What is the id of the Gixen account that you used to set up this snipe ? Is it 'Sevenpillardeals' ?

Do you have a mirror subscription?, Both of those bids are registere ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 9579

PostForum: Support   Posted: Fri Aug 18, 2023 5:30 am   Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Yes, clearly making an excuse as to why they told you the wrong figure for the reserve.

A seller is not required to tell you what the reserve is if you ask them... and are quite at liberty to refus ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 9579

PostForum: Support   Posted: Thu Aug 17, 2023 4:22 pm   Subject: Re: Reserve price
With all due respect...,I would have had to pay that $600

No, as I said:

the most that you will ever have to pay is the higher of the reserve amount and one bid increment more than the next hig ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 9579

PostForum: Support   Posted: Thu Aug 17, 2023 1:50 pm   Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Well, yes, that is the problem with lying about things like that... you get found out... and now that seller has a buyer that does not trust them.

That is not a great start for a transaction where ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 9579

PostForum: Support   Posted: Mon Aug 14, 2023 1:27 pm   Subject: Re: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
I contacted the ebay seller and asked what will be an accepted reserve offer for this item. The seller told me a price under what the buy it now price is. they start the bid at a very low price but sa ...
  Topic: unable to open connexion to card
Cupid

Replies: 3
Views: 20194

PostForum: Support   Posted: Mon Aug 14, 2023 6:38 am   Subject: unable to open connexion to card
I haven't seen any announcement of any option, other than Paypal, to send money to Gixen being made available yet.

So where is it that you are trying to enter these details that are being rejected ...
  Topic: Mobile app not showing my active/scheduled snipes. Dsktop o
Cupid

Replies: 1
Views: 7143

PostForum: Support   Posted: Fri Aug 11, 2023 8:00 am   Subject: Mobile app not showing my active/scheduled snipes. Dsktop o
Hmm, 140 is quite a lot, is that more than you've ever had before for display in the Android App ?

In any case I'd concentrate your efforts on ensuring that the App is connected to your Gixen accou ...
  Topic: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\"
Cupid

Replies: 1
Views: 7509

PostForum: Support   Posted: Mon Aug 07, 2023 3:50 am   Subject: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\"
It will be as a result of Gixen trying to place the bid for you and receiving that response from the Ebay software, so it must be a restriction on the Ebay side.

Generally it's because a transactio ...
  Topic: Logged in today and all my snipes are gone
Cupid

Replies: 1
Views: 7856

PostForum: Support   Posted: Mon Jul 31, 2023 10:13 am   Subject: Logged in today and all my snipes are gone
The most likely explanation is having more than one Gixen id.

You can check if you have more than one account registered for a given email address using [url=https://www.gixen.com/forgotusername.p ...
  Topic: Main and Mirror Option
Cupid

Replies: 1
Views: 13732

PostForum: Suggestions and Ideas   Posted: Fri Jul 28, 2023 2:56 am   Subject: Main and Mirror Option
Here are some links to some recent topics that cover this area:

https://www.gixen.com/forum/viewtopic.php?t=10958
https://www.gixen.com/forum/viewtopic.php?t=10882
https://www.gixen.com/forum/vie ...
  Topic: Bid shielding prevention now available to all users
Cupid

Replies: 22
Views: 248485

PostForum: Announcements   Posted: Thu Jul 27, 2023 6:57 am   Subject: Re: Minimum and Maximum price tolerance options?
how an existing traditional snipe would benefit from an additional bid placed 1 second before auction end, since both bids are for the same amount?

You've missed an important aspect here, as have a ...
  Topic: Watchlist not importing fully
Cupid

Replies: 1
Views: 7906

PostForum: Support   Posted: Sun Jul 23, 2023 2:19 pm   Subject: Re: Watchlist not importing fully
385708803319 will not

That's because it's a BUY IT NOW only item, not an auction.

Since you can't bid on those you can't snipe them, so Gixen does not import them.
  Topic: Two items, same expiration
Cupid

Replies: 2
Views: 7488

PostForum: Support   Posted: Sun Jul 23, 2023 7:20 am   Subject: Two items, same expiration
Yes, so long as you want to win them all, Gixen can handle many items even if they are ending in the same second.

What you can not do (when they are ending so close to each other) is have the biddi ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 9499

PostForum: Support   Posted: Fri Jul 21, 2023 11:20 am   Subject: Gixen says I won the item on ebay but ebay didnt
It's possible that you were not logged into Ebay when you last looked, or logged in but to a different Ebay account, that would also account for what you were seeing there.

Anyway, thank you for co ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 9499

PostForum: Support   Posted: Fri Jul 21, 2023 8:54 am   Subject: Gixen says I won the item on ebay but ebay didnt
OK, so since you say you edited the snipe before it ended the record in your history is most likely related to an earlier state of the snipe, before you edited it.

So, the most significant status i ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 9499

PostForum: Support   Posted: Fri Jul 21, 2023 3:24 am   Subject: Gixen says I won the item on ebay but ebay didnt
In the title of the thread you say that 'Gixen says I won' but then you say in the body of your post 'word "ENDED" appearing on the line item in the status line in my history page'.

What ...
  Topic: Paid 1 Months, got only a couple of days! Paid for nothing!
Cupid

Replies: 4
Views: 26222

PostForum: Support   Posted: Sun Jul 16, 2023 4:53 pm   Subject: Paid 1 Months, got only a couple of days! Paid for nothing!
OK, please contact Mario direct via email at the support address, given on the [url=https://www.gixen.com/main/contact.php]Contact page and I'm sure he will be happy to look into it and either justify ...
  Topic: Paid 1 Months, got only a couple of days! Paid for nothing!
Cupid

Replies: 4
Views: 26222

PostForum: Support   Posted: Sun Jul 16, 2023 12:11 pm   Subject: Paid 1 Months, got only a couple of days! Paid for nothing!
Is it actually preventing you adding snipes or is it just warning you that your subscription will run out in less than 10 days time ?
  Topic: Keep on receiving ebay security code after reauthorisation
Cupid

Replies: 1
Views: 7406

PostForum: Support   Posted: Sun Jul 16, 2023 3:46 am   Subject: Keep on receiving ebay security code after reauthorisation
If they are coming from Ebay, it sounds like you will need to contact them about it as it isn't something that Gixen specifically triggers.
  Topic: Ebay authotisation
Cupid

Replies: 1
Views: 7352

PostForum: Support   Posted: Sat Jul 15, 2023 4:01 am   Subject: Ebay authotisation
Sounds like something you need to sort out with Ebay.

Try logging in normally to ebay.com and see if they still asking you to update your credentials and, if so, that's the only way to go.
  Topic: Am I bidding against myself?
Cupid

Replies: 3
Views: 12832

PostForum: Support   Posted: Mon Jul 03, 2023 8:37 am   Subject: Am I bidding against myself?
No worries, we do get a lot of repetition here, but it's a bit of a challenge to try to answer them in a unique way each time.

It's hard to know what to search for to get the answer too, so the mor ...
  Topic: Am I bidding against myself?
Cupid

Replies: 3
Views: 12832

PostForum: Support   Posted: Mon Jul 03, 2023 7:11 am   Subject: Am I bidding against myself?
What you are talking about is an Ebay function, not a Gixen one, much like the whole automatic bidding system on Ebay.

So, what happens in this case is Gixen places the bid, however Ebay does not r ...
  Topic: 235068828620 & several other items imported
Cupid

Replies: 3
Views: 8267

PostForum: Support   Posted: Sat Jul 01, 2023 6:29 am   Subject: 235068828620 & several other items imported
Thanks for coming back and letting us know how you resolved the issue.
  Topic: 235068828620 & several other items imported
Cupid

Replies: 3
Views: 8267

PostForum: Support   Posted: Sat Jul 01, 2023 5:06 am   Subject: 235068828620 & several other items imported
I'd recommend renewing your authorisation, just in case that's the issue.

Are there items that are getting imported from your watch list, in which case can you also provide an example for compariso ...
  Topic: Invalid Authorization
Cupid

Replies: 1
Views: 7502

PostForum: Support   Posted: Sat Jul 01, 2023 3:40 am   Subject: Invalid Authorization
The authorisation that you gave Gixen to submit bids for you on Ebay has either expired or been revoked ob Ebay, they expire this after a maximum of 18 months or whenever you change credentials (like ...
  Topic: Am I missing something?
Cupid

Replies: 1
Views: 25455

PostForum: Impressions   Posted: Sat Jul 01, 2023 3:27 am   Subject: Am I missing something?
Well, you've not got it quite right.

On Ebay the highest accepted bid always wins, no matter when that bid was placed.

So sniping will never win against earlier, higher, bids. In fact there's ev ...
  Topic: Gixen Emblem
Cupid

Replies: 1
Views: 7789

PostForum: Support   Posted: Mon Jun 26, 2023 2:44 am   Subject: Gixen Emblem
Hi Bob,

That feature is part of the browser plug-in, support for which is provided via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659

It's not an issue related to your Authoriz ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 81
Views: 1470126

PostForum: Announcements   Posted: Sun Jun 25, 2023 2:44 pm   Subject: Gixen Desktop Manager (64-bit) released
Some people have had success with running this under windows emulation software like Wine.
  Topic: Old unused mirror chunks disappeared after buying new chunk
Cupid

Replies: 2
Views: 17511

PostForum: Support   Posted: Sun Jun 25, 2023 3:29 am   Subject: Old unused mirror chunks disappeared after buying new chunk
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Include your Gixen id and an explanation of the issue and/or a link to this t ...
  Topic: Is the 2 second snipe time reliable or too short?
Cupid

Replies: 3
Views: 9465

PostForum: Support   Posted: Sat Jun 24, 2023 9:52 am   Subject: Is the 2 second snipe time reliable or too short?
Ebay definitely does not block any bids that are submitted before the end of the auction.

Actually all Ebay servers are located in the USA, no matter which domain you use locally. As a result no do ...
  Topic: Is the 2 second snipe time reliable or too short?
Cupid

Replies: 3
Views: 9465

PostForum: Support   Posted: Fri Jun 23, 2023 3:01 am   Subject: Re: Is the 2 second snipe time reliable or too short?
I've not seen any complaints, at all, about bid scheduling being off here.

I've also not seen any complaints about bids not reaching Ebay servers in time either.

Personally, I don't use short of ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 16172

PostForum: Support   Posted: Wed Jun 21, 2023 2:57 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
are you saying that my bid should not have been $435 but that $529.19 was correct?

Yes, of course I am, (except that it was $529.91), and that's exactly what Ebay tell you to do (and you even quot ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 16172

PostForum: Support   Posted: Tue Jun 20, 2023 2:30 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
Of course Ebay has used increments, that's why the winner of the auctions only has to pay at most one bid increment more than your bids.

All of this is explained in the blog that I gave you the URL ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 35049

PostForum: Support   Posted: Mon Jun 19, 2023 9:04 am   Subject: Font on Snipes page appear light grey with little contrast
privacy hardened via Librewolf settings to curtail Facebook and Google tracking,

I wonder if actually it is this that is causing the page not to fully load.

I get a greyed out look in Firefox ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 16172

PostForum: Support   Posted: Mon Jun 19, 2023 8:41 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
So actually the auction price jumped from $425 to $539.91 when your bid was placed.

Why? Isn't it supposed to go up in increments of $10?

I don't know where that idea comes from... bid increment ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 16172

PostForum: Support   Posted: Sun Jun 18, 2023 1:35 pm   Subject: ebay is not bidding incrementally and I am outbidding mysel
7:59:52am is 5 seconds before 7:59:57am.

So actually the auction price jumped from $425 to $539.91 when your bid was placed. Yours was the last bid of the auction and it resulted in the winner havi ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 16172

PostForum: Support   Posted: Sun Jun 18, 2023 3:36 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
I think it would be most useful for you to first read this blog:

https://www.gixen.com/blog/how-does-ebay-bidding-work/

On item 204366859202 your bid of US $529.91 was outbid by one that was pla ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 35049

PostForum: Support   Posted: Sat Jun 17, 2023 2:59 am   Subject: Font on Snipes page appear light grey with little contrast
Yes, sorry, you did have that in your first post and I overlooked it.

So, since you've used the service for 5 years, has it always looked like this for you, or did it change at some point during th ...
  Topic: Autorenewal
Cupid

Replies: 2
Views: 60876

PostForum: Support   Posted: Fri Jun 16, 2023 1:39 am   Subject: Autorenewal
It sounds like you have subscribed multiple times for the same account, Mario can sort that out for you if you email the details direct to him at the support address given on the [url=https://www.gixe ...
  Topic: password
Cupid

Replies: 1
Views: 7692

PostForum: Support   Posted: Fri Jun 16, 2023 1:36 am   Subject: password
Please send Mario an email, from the email account that you used to set up the account in the first place, and include your Gixen id with a short explanation of the issue.

He can be contacted at th ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 35049

PostForum: Support   Posted: Fri Jun 16, 2023 1:28 am   Subject: Font on Snipes page appear light grey with little contrast
Yes, that's a great deal less contrast than I have.

Which browser are you using ?
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 35049

PostForum: Support   Posted: Wed Jun 14, 2023 2:51 am   Subject: Font on Snipes page appear light grey with little contrast
Screenshots can be uploaded to an image hosting site and the URL (without the 'http') can be posted here, I'm happy to enable those that are relevant to sniping and Gixen.

Alternatively they can be ...
  Topic: How can I see how many snipes I have left
Cupid

Replies: 1
Views: 9122

PostForum: Support   Posted: Wed Jun 07, 2023 1:53 am   Subject: How can I see how many snipes I have left
You don't get any credits for using the free service, you are however always limited to 4 successful snipes in a rolling calendar month.

You can view he status of any Mirror subscription that you d ...
  Topic: unable to bid eBay item number:185918812206
Cupid

Replies: 1
Views: 8889

PostForum: Support   Posted: Sun Jun 04, 2023 4:15 am   Subject: unable to bid eBay item number:185918812206
The easiest way is to have an Ebay account that has a shipping address in the country that the auction is listed in.

You might find more help available on the Ebay forums since this is a block that ...
  Topic: Uptime
Cupid

Replies: 3
Views: 9554

PostForum: Support   Posted: Sat Jun 03, 2023 3:28 am   Subject: Uptime
Yes, the website is not required to be accessible for existing snipes to be executed from the servers.

Which leads to the question as to how to cancel a snipe if the website is not accessible which ...
  Topic: Uptime
Cupid

Replies: 3
Views: 9554

PostForum: Support   Posted: Fri Jun 02, 2023 3:15 am   Subject: Uptime
I think that sometimes happens when ISPs update their Domain Name Servers, and it takes up top half an hour for it to propagate throughout their network, even though the service running on an affected ...
  Topic: Failure
Cupid

Replies: 2
Views: 9316

PostForum: Support   Posted: Mon May 29, 2023 11:49 am   Subject: Failure
What status did Gixen give your snipe after the auction had completed ?
  Topic: \"Set up 2 step verification\"
Cupid

Replies: 3
Views: 10309

PostForum: Support   Posted: Fri May 26, 2023 4:11 am   Subject: \"Set up 2 step verification\"
Yes, I'm sure that having a valid authorisation and having two step verification enabled on Ebay will allow snipes to be placed by Gixen.

HOWEVER, changing the status of your Ebay account from not ...
  Topic: Unlimited snipes?
Cupid

Replies: 1
Views: 3711

PostForum: Support   Posted: Sat May 20, 2023 3:12 am   Subject: Unlimited snipes?
Yes, the limits on the number of snipes that you can schedule are removed with an active Mirror subscription.
  Topic: pop-up ads despite paid subscription
Cupid

Replies: 5
Views: 9094

PostForum: Support   Posted: Thu May 18, 2023 4:29 am   Subject: pop-up ads despite paid subscription
OK, I see you say 'The "show ads" toggle is switched off.' .. Just to see if there's some misinterpretation of that going on, have you tried switching it on and then off again ?
  Topic: pop-up ads despite paid subscription
Cupid

Replies: 5
Views: 9094

PostForum: Support   Posted: Tue May 16, 2023 6:46 am   Subject: pop-up ads despite paid subscription
How long has your subscription left to run ?

Have they been suppressed until now and just started appearing, or have you just renewed your subscription and they've not been suppressed as they shoul ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 8584

PostForum: Support   Posted: Mon May 15, 2023 9:36 am   Subject: Given Failures Now Commonplace .......
OK, so please can you provide Mario with your Ebay id (via email if you wish, to the address given on the [url=https://www.gixen.com/main/contact.php]Contact page), because, as I said, this is unique ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 8584

PostForum: Support   Posted: Mon May 15, 2023 9:18 am   Subject: Given Failures Now Commonplace .......
No one has been accused of lying, I simply asked you to check that you were logged in to Ebay with the same id as you authorised Gixen to bid on.

In order to combat spam on this forum, only registe ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 8584

PostForum: Support   Posted: Mon May 15, 2023 8:27 am   Subject: Given Failures Now Commonplace .......
For Gixen to report that you 'Won' it would first have to receive notification back from Ebay that a bid was successfully placed.

So finding that there's not even a bid been placed would be a first ...
  Topic: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements
Cupid

Replies: 1
Views: 13548

PostForum: Suggestions and Ideas   Posted: Thu May 11, 2023 2:09 pm   Subject: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements
My view on this has always been that if you're disappointed that you're not winning these auctions then you're not setting your snipes at the true maximum that you are happy to pay.

My advice has a ...
  Topic: Download old snipes
Cupid

Replies: 1
Views: 3638

PostForum: Support   Posted: Thu May 04, 2023 4:14 am   Subject: Download old snipes
It's been requested before:

https://www.gixen.com/forum/viewtopic.php?t=10770

https://www.gixen.com/forum/viewtopic.php?t=10715

and (as per the second link) acknowledged as on the 'To Do' lis ...
  Topic: Bid rejected because seller mentioned 'may not mail to Aus
Cupid

Replies: 1
Views: 3537

PostForum: Support   Posted: Thu May 04, 2023 4:05 am   Subject: Bid rejected because seller mentioned 'may not mail to Aus
Well if it's changed, it will be on the Ebay side, not the Gixen implementation.

Maybe raise it in their discussion area and see if that wider audience has any ideas and if you get some it would be ...
  Topic: Displaying wrong S&H
Cupid

Replies: 1
Views: 3715

PostForum: Support   Posted: Thu May 04, 2023 3:57 am   Subject: Displaying wrong S&H
I think [url=https://www.gixen.com/forum/viewtopic.php?t=10728l]this is the last time this was raised.

It's always been wrong, (I complained about it when it was first introduced), it is acknowledg ...
  Topic: Snipe didn't works thanks a lot for nothing
Cupid

Replies: 1
Views: 3841

PostForum: Support   Posted: Tue Apr 25, 2023 2:04 pm   Subject: Snipe didn't works thanks a lot for nothing
Before you go, can you, at least, explain what happened ?

What was the auction number and what was the final status of the auction that Gixen provided ?
  Topic: Delcampe?
Cupid

Replies: 6
Views: 13161

PostForum: Support   Posted: Sat Apr 22, 2023 1:39 pm   Subject: Delcampe?
Not necessarily a block on any progress but:

There will be a one minute extension to the sale if a bid is placed less than one minute before the end of the auction.

It is an indication that they ...
  Topic: Error sending data (12030) The connection with the server w
Cupid

Replies: 5
Views: 6594

PostForum: Support   Posted: Fri Apr 21, 2023 2:18 pm   Subject: Error sending data (12030) The connection with the server w
Ah, in the Desktop Application.

What is the result if you log in to the website using your Gixen credentials above, and then import using the 'IMPORT WL' button ?

Have you had the Desktop Manage ...
  Topic: Low snipe notices
Cupid

Replies: 3
Views: 5342

PostForum: Support   Posted: Fri Apr 21, 2023 12:27 pm   Subject: Low snipe notices
This is configured via the 'Notification' section of the Settings page,

Although related to renewing your authorisation this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/

...
  Topic: Error sending data (12030) The connection with the server w
Cupid

Replies: 5
Views: 6594

PostForum: Support   Posted: Fri Apr 21, 2023 8:28 am   Subject: Error sending data (12030) The connection with the server w
Have you tried again and if so is this failure persistent ?

It might just be a temporary 'hand shake' failure between the specific Gixen and Ebay servers that were involved in this communication.
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 2
Views: 4689

PostForum: Support   Posted: Fri Apr 21, 2023 5:30 am   Subject: You are not eligible to bid on this item.
For a definitive answer you are probably best asking Ebay themselves since it will be their software that has rejected your bid, not anything Gixen has implemented. Gixen just reflects the response th ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 7106

PostForum: Support   Posted: Tue Apr 18, 2023 2:35 pm   Subject: Bid Under Asking Price
I don't see an obvious way to report to eBay?

For a (potential) bidder that would be their Customer Support.

I guess it might be preferable for the seller to report it via Ebay Seller Support, ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 7106

PostForum: Support   Posted: Tue Apr 18, 2023 1:38 pm   Subject: Bid Under Asking Price

Item: 145034326009


If you look in the [url=https://www.ebay.com/bfl/viewbids/145034326009?item=145034326009&rt=nc&_trksid=p2047675.l2565]bids page at the bottom, you can see that a bid ...
  Topic: Can’t log in
Cupid

Replies: 2
Views: 5014

PostForum: Support   Posted: Sun Apr 16, 2023 4:36 am   Subject: Can’t log in
Mario can be contacted directly via the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

N.B. The credentials that you use for Ebay are entirely separate from ...
  Topic: Add country
Cupid

Replies: 1
Views: 13733

PostForum: Suggestions and Ideas   Posted: Sun Apr 16, 2023 4:23 am   Subject: Add country
Don't Ebay run Tradera, separately, as a marketplace for Swedish customers ?

EDIT: actually they divested it to Paypal, didn't they ?

https://www.gixen.com/forum/viewtopic.php?t=5291

Does Eba ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 7106

PostForum: Support   Posted: Sun Apr 09, 2023 5:12 am   Subject: Bid Under Asking Price
The bid increment is ÂGBP 5.00 once the auction price reaches ÂGBP 150.00.

See:

https://www.gixen.com/blog/ebay-bid-increments/

It's also covered on the [url=https://www.gixen.com/main/faq. ...
  Topic: Upload files
Cupid

Replies: 2
Views: 4731

PostForum: Support   Posted: Fri Apr 07, 2023 12:57 pm   Subject: Upload files
Excel has the capability to save in .csv format so it can be used, it's just not so easy to use all it's features when you need to save in that format.
  Topic: \"Re-authorize Gixen\" oauth link should use my l
Cupid

Replies: 2
Views: 4825

PostForum: Support   Posted: Thu Apr 06, 2023 2:38 am   Subject: \"Re-authorize Gixen\" oauth link should use my l
I don't think that procedure exists on the German site, and in any case Gixen is registered with the US one for this purpose, so everything has to be authorised via the US site.

Since Ebay accounts ...
  Topic: New, Questions on Gixen Mirror
Cupid

Replies: 1
Views: 14596

PostForum: Suggestions and Ideas   Posted: Tue Apr 04, 2023 5:28 am   Subject: New, Questions on Gixen Mirror
As per my answer [url=https://www.gixen.com/forum/viewtopic.php?t=10913]on this recent thread;

Yes, a Gixen Mirror subscription offers the ability to schedule an unlimited number of snipes for the ...
  Topic: Maximum Snipe Limit?
Cupid

Replies: 2
Views: 4161

PostForum: Support   Posted: Mon Apr 03, 2023 4:38 am   Subject: Maximum Snipe Limit?
Gixen doesn't, but Ebay may well do, so you are best off asking them to lift that restriction.
  Topic: Gixen App - adding from Ebay Watchlist
Cupid

Replies: 7
Views: 8682

PostForum: Support   Posted: Sun Apr 02, 2023 5:00 am   Subject: Gixen App - adding from Ebay Watchlist
Unfortunately resolution is based on Ebay fixing this, so it's not under Mario's control.

In the mean time you can manually search and you can still manually add snipes.
  Topic: Fee to be paid for foreign purchase, item 185825801781
Cupid

Replies: 1
Views: 3701

PostForum: Support   Posted: Sun Apr 02, 2023 4:03 am   Subject: Fee to be paid for foreign purchase, item 185825801781
What target do you have set ?, The default is to place bids on the US .com site, however you can change that on the Settings page.

That said, I've never before heard of where the bid is placed havi ...
  Topic: Contingency Groups
Cupid

Replies: 18
Views: 35727

PostForum: Support   Posted: Sat Apr 01, 2023 1:00 pm   Subject: Contingency Groups
Just because one or two people don't like the way it works doesn't mean that everyone shares the same view Wink

Absolutely, and the functionality that I would use, and others have described, was nev ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 21630

PostForum: Support   Posted: Wed Mar 29, 2023 11:02 am   Subject: You are not eligible to bid on this item.
Since it would probably be regarded as currency there might be money laundering regulations that Ebay has to comply with (over a certain value).

Do you know if Ebay has ever verified your address, ...
  Topic: Note on Gixen I am out of date go to Gixen settings
Cupid

Replies: 1
Views: 3949

PostForum: Support   Posted: Wed Mar 29, 2023 10:43 am   Subject: Note on Gixen I am out of date go to Gixen settings
Is it your subscription (first section of the Settings page) or your authorisation (second section of the Settings page) that it is warning you about ?

These are very different things:

https://w ...
  Topic: Mirror subscription
Cupid

Replies: 1
Views: 4008

PostForum: Support   Posted: Wed Mar 29, 2023 3:21 am   Subject: Mirror subscription
No, an active Mirror subscription entitles you to unlimited snipes for the whole period that it covers.
  Topic: NOT WORKING
Cupid

Replies: 2
Views: 4980

PostForum: Support   Posted: Wed Mar 29, 2023 3:16 am   Subject: Re: NOT WORKING
384860877434 or 234878737543

Those two are 'Buy It Now's, so wouldn't get imported even if there wasn't an issue with Ebays' software.
  Topic: Bulk editing
Cupid

Replies: 8
Views: 34256

PostForum: Suggestions and Ideas   Posted: Wed Mar 29, 2023 3:07 am   Subject: Bulk editing
a way to export my current snips to a CSV

That's in the Export/download section nearly at the end of the the Settings page, operable if you have an active Mirror subscription.
  Topic: Some ending soon Watched auction items are not uploading
Cupid

Replies: 10
Views: 12051

PostForum: Support   Posted: Tue Mar 28, 2023 3:42 am   Subject: Re: Watch list not importing
Maybe they changed something

If they did, they haven't done so for everyone, yet, because as Mario has said, only a small percentage of Gixen users are affected, so far.

Ironically, had it chang ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 22
Views: 26955

PostForum: Support   Posted: Mon Mar 27, 2023 3:16 am   Subject: \"No items imported\" when there are new items in
I'm sure Mario will fix it for everyone, once he knows what the issue is.

For that he needs to know what Ebay have changed; So he either needs them to inform him or to have examples that he can use ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 22
Views: 26955

PostForum: Support   Posted: Sat Mar 25, 2023 9:41 am   Subject: \"No items imported\" when there are new items in
It shouldn't be necessary to miss any auctions as a result of this.

Snipes can always be entered manually by cutting and pasting the auction id from the Ebay site, entering your snipe amount and th ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 9955

PostForum: Support   Posted: Sat Mar 25, 2023 9:35 am   Subject: Isn't 6 second of offset too much?
OK, so we're touching on a different question here:

Q: When I'm the under bidder, how much more is the winner going to have to pay ?

A: No more than one bid increment more than your bid, that's ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 9955

PostForum: Support   Posted: Thu Mar 23, 2023 10:22 am   Subject: Isn't 6 second of offset too much?
Anyone can schedule a bid of any amount to be placed at any time.

The winner of an Ebay auction is always the highest accepted bid.

The winning bid of $88 22 was placed about an hour and a half ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 22
Views: 26955

PostForum: Support   Posted: Wed Mar 22, 2023 3:57 pm   Subject: \"No items imported\" when there are new items in
Mario is likely to pick this up more quickly if you email him the list of items that don't import from your list, as he requested.

The email address is the one for support provided on the [url=http ...
  Topic: Mirror expired
Cupid

Replies: 2
Views: 6122

PostForum: Support   Posted: Tue Mar 21, 2023 5:16 am   Subject: Mirror expired
Does using [url=https://www.gixen.com/forgotusername.php]this form provide any indication that you may have more than one Gixen account ?
  Topic: Bid not executed unknown error(3)
Cupid

Replies: 1
Views: 4572

PostForum: Support   Posted: Mon Mar 20, 2023 5:30 am   Subject: Bid not executed unknown error(3)
Mario will need to look at the details to see if it's something likely to happen again.

The best and quickest way to gain his attention is via email to the support address given on the [url=https:/ ...
  Topic: Unable to import ebay auctions
Cupid

Replies: 2
Views: 5800

PostForum: Support   Posted: Mon Mar 20, 2023 4:31 am   Subject: Unable to import ebay auctions
As per [url=https://www.gixen.com/forum/viewtopic.php?t=10905]this recent thread, Mario is requesting more examples so that he can investigate this further and have a better chance of tracking down wh ...
  Topic: Changed the ebay username
Cupid

Replies: 2
Views: 6432

PostForum: Support   Posted: Mon Mar 20, 2023 4:28 am   Subject: Changed the ebay username
Yes, this is simple to correct, all you need to do is re-authorise the Ebay account that you use in the second section of the Settings page:

https://www.gixen.com/blog/ebay-third-party-authorizatio ...
  Topic: Some ending soon Watched auction items are not uploading
Cupid

Replies: 10
Views: 12051

PostForum: Support   Posted: Sat Mar 18, 2023 10:43 am   Subject: Some ending soon Watched auction items are not uploading
Mario has been working on this today, and is asking for examples to be emailed to him on [url=https://www.gixen.com/forum/viewtopic.php?t=10900]this thread.

The best email is the one for support gi ...
  Topic: App crashes all the time (iOS)
Cupid

Replies: 2
Views: 5652

PostForum: Support   Posted: Sat Mar 18, 2023 4:47 am   Subject: App crashes all the time (iOS)
This was the position a few months back:

https://www.gixen.com/forum/viewtopic.php?t=10790

and this the most recent response:

https://www.gixen.com/forum/viewtopic.php?t=10899
  Topic: Shipping question
Cupid

Replies: 2
Views: 5431

PostForum: Support   Posted: Sat Mar 18, 2023 4:39 am   Subject: Re: Shipping question
the one listed on ebay AU?

This is a long standing defect with the Gixen display.
  Topic: Your ebay authorization has expired or expires in less than
Cupid

Replies: 5
Views: 9942

PostForum: Support   Posted: Fri Mar 17, 2023 3:51 am   Subject: Your ebay authorization has expired or expires in less than
Yes, that would be too late.

The process of submitting a snipe takes much longer than people imagine, and starts up to couple of minutes before the auction end. Everything must be in place by then, ...
  Topic: Gixen on iPad
Cupid

Replies: 2
Views: 6874

PostForum: Support   Posted: Fri Mar 10, 2023 3:10 pm   Subject: Gixen on iPad
Is this using the web interface via a browser, and if so which one are you using ?

Does the browser have a 'zoom' function for the pages ?... If so have you tried resizing the page in your browser ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 18670

PostForum: Support   Posted: Fri Mar 10, 2023 3:33 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
From your description of being able to bid manually, direct in the Ebay site, but also having your snipe bids blocked with this message, this does sound like something has changed, most likely on the ...
  Topic: Changing my password
Cupid

Replies: 1
Views: 5167

PostForum: Support   Posted: Thu Mar 09, 2023 4:02 am   Subject: Changing my password
Use the same method as if you had forgotten it:

https://www.gixen.com/forgotpassword.php
  Topic: free monthly snipes
Cupid

Replies: 1
Views: 4016

PostForum: Support   Posted: Wed Mar 01, 2023 8:01 am   Subject: free monthly snipes
Yes, it's a rolling month, so you have to wait for one of your winning snipes to be a month old before you can enter a new one.

I'd suggest using Ebay to keep tabs on them, if it were me I'd add th ...
  Topic: We're determining the winner message on eBay
Cupid

Replies: 5
Views: 7234

PostForum: Support   Posted: Tue Feb 28, 2023 5:44 pm   Subject: We're determining the winner message on eBay
I've had them the same for over 10 years, I can assure you, that's not the issue.

What you experienced is coincidence not consequence.
  Topic: We're determining the winner message on eBay
Cupid

Replies: 5
Views: 7234

PostForum: Support   Posted: Tue Feb 28, 2023 1:30 pm   Subject: We're determining the winner message on eBay
To me that sounds like an Ebay issue, just being slow to update you.

I presume you mean the offset times ? They just change the number of seconds before the auction when the bid is placed. They are ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Tue Feb 28, 2023 4:55 am   Subject: Re: DESKTOP MANAGER LISTED HIGH BIDS GO TO N/A AFTER REFRESH
bid limit can change.

In my view that's not a good idea, based on a single auction... but we are getting off the subject and into what prior research is necessary and the philosophy of sniping in g ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Mon Feb 27, 2023 4:37 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Yes, someone else posted about it, in passing, here:

https://www.gixen.com/forum/viewtopic.php?t=10889

I see that it's the auction price that is affected, not the snipe amount, I'm sorry I misun ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Sat Feb 25, 2023 12:38 pm   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
OK, so it's (just) a display issue in the Desktop Manager then, the underlying data is not being updated.

So your bids are still being processed correctly by the sniping software ?
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Sat Feb 25, 2023 6:41 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Are the snipe amounts that you set still correctly displayed on the web interface ?
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 16
Views: 18793

PostForum: Support   Posted: Sat Feb 25, 2023 5:38 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Is it the latest version available [url=https://www.gixen.com/forum/viewtopic.php?t=10855]here that you are using ?
  Topic: Gixen stopped saving username & password
Cupid

Replies: 1
Views: 3938

PostForum: Support   Posted: Sat Feb 25, 2023 5:33 am   Subject: Gixen stopped saving username & password
This is not a function that Gixen provides.

It is your browser that is responsible for this feature, the one I use (Firefox) has nit changed in this respect.

So, this is an issue that you should ...
  Topic: Shows me as Guest on Forum sidebar when I'm logged in...
Cupid

Replies: 1
Views: 3797

PostForum: Support   Posted: Wed Feb 22, 2023 4:45 am   Subject: Shows me as Guest on Forum sidebar when I'm logged in...
That is deliberate and by design so that anyone can participate here, even if they can't log in, or those that have not even registered for a Gixen id yet.
  Topic: Can Bid page view be changed to Ending Soonest?
Cupid

Replies: 1
Views: 3876

PostForum: Support   Posted: Wed Feb 22, 2023 4:43 am   Subject: Can Bid page view be changed to Ending Soonest?
It is already in ending soonest order on the snipes web page, are you viewing it in another place else ?.
  Topic: Unable to request invoices
Cupid

Replies: 1
Views: 3922

PostForum: Support   Posted: Mon Feb 20, 2023 4:44 am   Subject: Unable to request invoices
What territory is your shipping address located in and what is your 'Target' location for bidding in the 4th, Ebay target site, section of the Settings page ?

If those are a match for where you man ...
  Topic: Being charged for multiple subscriptions?
Cupid

Replies: 1
Views: 3823

PostForum: Support   Posted: Sun Feb 19, 2023 5:37 am   Subject: Being charged for multiple subscriptions?
It's certainly possible for you to sign up multiple times for Paypal recurring payments; but generally not necessary if you have a single Gixen account.

You will also find any active recurring subs ...
  Topic: iNVALID AUTHORIZATION?
Cupid

Replies: 1
Views: 4172

PostForum: Support   Posted: Sun Feb 19, 2023 5:13 am   Subject: iNVALID AUTHORIZATION?
Did none of these recent threads help:

https://www.gixen.com/forum/viewtopic.php?t=10884

https://www.gixen.com/forum/viewtopic.php?t=10820

https://www.gixen.com/forum/viewtopic.php?t=10862
...
  Topic: Subs Status
Cupid

Replies: 1
Views: 4137

PostForum: Support   Posted: Fri Feb 17, 2023 6:21 am   Subject: Subs Status
At the bottom of the snipes page, with more information at the top of the Settings page.
  Topic: Your ebay authorization has expired or expires in less than
Cupid

Replies: 5
Views: 9942

PostForum: Support   Posted: Thu Feb 16, 2023 4:10 am   Subject: Your ebay authorization has expired or expires in less than
Did you check the second section on the 'Settings' page that this refers to and not the first ?

This is a completely different thing from your paid subscription, but Ebay expires it every 18 months ...
  Topic: Unsubscribe from recurring payments
Cupid

Replies: 5
Views: 11361

PostForum: Support   Posted: Wed Feb 15, 2023 4:14 am   Subject: Unsubscribe from recurring payments
Ah, sorry... obviously not keeping up with the times here.
  Topic: Unsubscribe from recurring payments
Cupid

Replies: 5
Views: 11361

PostForum: Support   Posted: Tue Feb 14, 2023 5:40 am   Subject: Unsubscribe from recurring payments
There are no monthly payments on Gixen, the most frequent recurring payment is yearly.

All payments to Gixen are also currently processed by Paypal, so if you've not got a Paypal account you can no ...
  Topic: Contingency Bid time limit?
Cupid

Replies: 3
Views: 5223

PostForum: Support   Posted: Tue Feb 14, 2023 5:30 am   Subject: Contingency Bid time limit?
Did you maybe edit the second item after the first had completed, if so that would be a reason for this behaviour.
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 9955

PostForum: Support   Posted: Mon Feb 13, 2023 8:20 am   Subject: Isn't 6 second of offset too much?
I don't want my bid rejected because it is less than one bid increment more than the auction price, so I want my bid to go in before other snipers get a chance to raise the price to that level.

Sin ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 9955

PostForum: Support   Posted: Mon Feb 13, 2023 5:39 am   Subject: Isn't 6 second of offset too much?
With a Mirror subscription I use a default offset of 8 seconds, because that provides better outcomes for me, due to not getting caught by the bid increment rule so often.

Anything under about 20 s ...
  Topic: Upgraded But Not Working
Cupid

Replies: 2
Views: 5821

PostForum: Support   Posted: Fri Feb 10, 2023 9:07 am   Subject: Upgraded But Not Working
Normally it's done by the time you get the email notification from Paypal that the payment has been made.

If it's still not upgrading, first check that you are logging into the Gixen account for wh ...
  Topic: \"Your eBay Authorization has expired\"/Invalid A
Cupid

Replies: 5
Views: 9769

PostForum: Support   Posted: Fri Feb 10, 2023 5:22 am   Subject: \"Your eBay Authorization has expired\"/Invalid A
It's the second section entitled:

'eBay authorization status'

it's still there for me.
  Topic: Sorry, this item is already present.
Cupid

Replies: 2
Views: 17376

PostForum: Suggestions and Ideas   Posted: Tue Feb 07, 2023 7:37 am   Subject: Sorry, this item is already present.
Rather than moving the message, an alternative is to move the input fields that you type into, or as you say 'Add new snipe area'.

To do that go to the 'Input fields position' section of the 'Setti ...
  Topic: Trouble logging into and.bidding
Cupid

Replies: 1
Views: 5970

PostForum: Support   Posted: Mon Feb 06, 2023 11:29 am   Subject: Trouble logging into and.bidding
Can you be a bit more explicit about what your issue is, please ?

Is it an issue with a specific snipe, in which case can you provide the status Gixen gave that snipe, after it had completed, and t ...
  Topic: 4 out of 4 network errors last night...rubbish
Cupid

Replies: 2
Views: 6379

PostForum: Support   Posted: Mon Feb 06, 2023 11:24 am   Subject: 4 out of 4 network errors last night...rubbish
Was that all within a short timescale, or was the issue over several hours?

You seem to be the first, and so far only, one to report this recent issue.
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 11
Views: 20424

PostForum: Support   Posted: Mon Feb 06, 2023 10:35 am   Subject: Shipping amount not working on certain items.
I don’t see any shipping amount on Gixen. I don’t remember ever seeing it, I always had to go to Ebay and check the shipping cost before I bid via Gixen. Where is the shipping am ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 1
Views: 5293

PostForum: Support   Posted: Mon Feb 06, 2023 9:17 am   Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I'd say the same as on It's unlikely that items you've still got the option of paying for are the issue here.

Much more likely is that you agreed, sometime in the last year or so, with a seller not ...
  Topic: Why didn't I win?
Cupid

Replies: 3
Views: 6535

PostForum: Support   Posted: Fri Feb 03, 2023 5:14 pm   Subject: Why didn't I win?
Have you looked in the snipe area after lagging in here, that is where the status is posted after the auction completed. I imagine it is 'OUTBID' for these snipes ? That's always the best indication ...
  Topic: Why didn't I win?
Cupid

Replies: 3
Views: 6535

PostForum: Support   Posted: Fri Feb 03, 2023 2:37 pm   Subject: Why didn't I win?
I'm not quite understanding what amount you entered as the maximum that you were willing to pay for those auctions ?

Are you aware that Ebay will only accept bids that are at least one bid incremen ...
  Topic: resetting password
Cupid

Replies: 1
Views: 4796

PostForum: Support   Posted: Fri Feb 03, 2023 2:26 pm   Subject: resetting password
You should be able to first retrieve your username using this page:

https://www.gixen.com/forgotusername.php
  Topic: Purchasing Mirror
Cupid

Replies: 3
Views: 6832

PostForum: Support   Posted: Fri Feb 03, 2023 2:16 pm   Subject: Purchasing Mirror
I can't link to it because you need to first be logged in here with your Gixen credentials. You do that by entering your credentials at the top of the page then pushing the 'LOG IN NOW' button.

Th ...
  Topic: Purchasing Mirror
Cupid

Replies: 3
Views: 6832

PostForum: Support   Posted: Fri Feb 03, 2023 1:15 pm   Subject: Purchasing Mirror
Where are you seeing that ?

These are the options that I currently see at the top of the Settings page:

Click here to buy or extend annual mirror membership (recurring annual payment of $7.18, s ...
  Topic: Gixen bidding is way higher than starting bid. 23487220623
Cupid

Replies: 2
Views: 8320

PostForum: Support   Posted: Thu Feb 02, 2023 7:11 am   Subject: Gixen bidding is way higher than starting bid. 23487220623
Yes, this will be because the seller had paid for a reserve on the auction.

It doesn't seem to be possible, any more, to confirm this on the Ebay pages, after the auction has completed, except by t ...
  Topic: First time using, no bids placed.
Cupid

Replies: 2
Views: 7736

PostForum: Support   Posted: Wed Feb 01, 2023 5:01 am   Subject: First time using, no bids placed.
The purpose of sniping is to place a bid in the last few seconds of an auction.

A bid can only be placed if it's acceptable to Ebay though, I see from your screenshot that your snipe bid amount was ...
 
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