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Paid twice for Gixen Mirror, Still won't allow me to acces

 
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eaglescout91
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PostPosted: Sun May 10, 2020 6:25 am    Post subject: Paid twice for Gixen Mirror, Still won't allow me to acces Reply with quote

I went to my Gixen account and wanted to sign up for mirror. Followed the link and paid via paypal. I still did not have the option of using Mirror. Thought maybe I hadn't been logged in, so logged in, paid again. Still nothing.

Need to figure out why Gixen isn't recognizing that' I've paid for Mirror and get a refund for one of the payments.
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eaglescout91
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PostPosted: Sun May 10, 2020 6:28 am    Post subject: Paid twice for Gixen Mirror, Still won't allow me to access Reply with quote

Looks like Gixen Mirror is working now. But still need to get a refund for the second payment.
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Cupid



Joined: 09 Aug 2007
Posts: 6453
Location: Bristol, UK

PostPosted: Sun May 10, 2020 11:05 am    Post subject: Reply with quote

You will probably find that the period of your subscription has been doubled if you have paid for the same account twice, in quick succession.

However, if you still want a refund (and consequent reduction of the term of your subscription), Mario is the only one that can administer that so you will need to contact him direct via email at the Support address given on the Contact tab above. Please include your Gixen id and indications as to which payment (the time period that it was made) that you would like refunding.
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mario
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Joined: 03 Oct 2006
Posts: 6660

PostPosted: Tue May 12, 2020 8:08 am    Post subject: Reply with quote

I received some refund request and granted it, but not sure if it's from you. If not, please email me, refunds are never a problem.
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