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Gixen using wrong user name for bid.

 
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southernmost
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PostPosted: Tue Feb 04, 2020 6:34 am    Post subject: Gixen using wrong user name for bid. Reply with quote

When I place a bid on this account it is placed by Gixen on a different account and does not register with ebay I get a message after the fact "why did I lose this bid". I clearly should have won by the bid amount I placed but I get this message. This is ebay item #s 114089111494 & 264614944930.
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Joined: 09 Aug 2007
Posts: 7596
Location: Bristol, UK

PostPosted: Tue Feb 04, 2020 6:42 am    Post subject: Reply with quote

What status did Gixen give these snipes after the auction had completed ?

On the Settings page is Gixen indicating that you have authorised a different Ebay account to bid on your behalf than the one you would expect to be referenced there ?
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southermost
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PostPosted: Tue Feb 04, 2020 7:52 am    Post subject: Reply with quote

Did you get the message?
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southermost
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PostPosted: Tue Feb 04, 2020 7:57 am    Post subject: Reply with quote

This is a new account. I have 1 I have purchased over 1000 items. Seems I have no choice what account I link to as we are on the new system Account may be linked to the wrong account for bidding purposes. The name is correct but the link looks wrong.
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PostPosted: Tue Feb 04, 2020 7:57 am    Post subject:

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Cupid



Joined: 09 Aug 2007
Posts: 7596
Location: Bristol, UK

PostPosted: Tue Feb 04, 2020 8:51 am    Post subject: Reply with quote

As mentioned elsewhere, you do need to log out of whatever account you are logged into on ebay.com, otherwise Ebay just chooses that one to authorise the link to without asking you to log in.

Knowing that are you then able to reauthorise to the Ebay account you do want Gixen to bid from ?
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southernmost
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PostPosted: Tue Feb 04, 2020 11:31 am    Post subject: Reply with quote

Thank you so much. I think I have it figured out. We'll know for sure when the items go off on southernmost.
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