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griffith200
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PostPosted: Wed Apr 25, 2018 4:58 am    Post subject: Cannot Login Reply with quote

STILL cannot login!! I have put in the CORRECT user name and password multiple times. System says: password is not a match... I sent in for the correct names, these are the correct ones according to Gixen. My account is not new, I've had it for years. I cannot sign up a new account because this one already exists. I have Emailed Mario, and received no answer/help.
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PostPosted: Wed Apr 25, 2018 4:58 am    Post subject: Cannot Login

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Cupid



Joined: 09 Aug 2007
Posts: 5430
Location: Bristol, UK

PostPosted: Wed Apr 25, 2018 5:30 am    Post subject: Reply with quote

Just to clarify, are you saying that you have already been through the process of resetting your password available here ?
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Suzyqsnaturals
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PostPosted: Wed Apr 25, 2018 7:03 am    Post subject: Can't log in Reply with quote

Can't log in and password request and Userid's requests do not provide emails!

Is the gixen site down?
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griffith200
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PostPosted: Wed Apr 25, 2018 7:46 am    Post subject: login Reply with quote

Yes. I have done that....
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Cupid



Joined: 09 Aug 2007
Posts: 5430
Location: Bristol, UK

PostPosted: Wed Apr 25, 2018 9:09 am    Post subject: Reply with quote

It doesn't appear to be a general issue, I can log in without any issues, Suzyqsnaturals.

Have you also tried emailing Mario at the support address ?
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griffith200
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PostPosted: Wed Apr 25, 2018 10:12 am    Post subject: Cannot Login Reply with quote

Yes I contacted Mario. Several attempts. No reply... Is there any issues with using windows 7 or google chrome?
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mario
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Joined: 03 Oct 2006
Posts: 6138

PostPosted: Wed Apr 25, 2018 11:12 am    Post subject: Reply with quote

I replied to your email now (the last reply was 24 hours ago, sometimes I cannot reply immediately). Please try resetting your password again, I updated your email now. Previously you used a completely different email for registration.
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