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Email stating Item Won but didn't

 
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smartkev
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PostPosted: Thu Jul 02, 2020 5:14 am    Post subject: Email stating Item Won but didn't Reply with quote

Hi,

I received an email from Gixen that I had won the item. I checked the status on Gixen and the status WON.
I checked eBay and the item sold to someone else under my maximum bid price.

Item 164260724672

Thanks,
Kevin
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Cupid



Joined: 09 Aug 2007
Posts: 6323
Location: Bristol, UK

PostPosted: Thu Jul 02, 2020 5:27 am    Post subject: Reply with quote

This is such an unusual description of a scenario that can I ask you to make sure that you are logged into Ebay with the same id as you have set Gixen up to bid on ?

If it's still your belief that you have not won, please can you share how may feedbacks you have on your Ebay account and what the amount was of your snipe bid ?
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Mark


Last edited by Cupid on Fri Jul 03, 2020 3:43 am; edited 1 time in total
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6587

PostPosted: Thu Jul 02, 2020 3:24 pm    Post subject: Reply with quote

Kevin,

I looked at the data, and something does look off. At which point exactly did you renew your eBay authorization? Is it possible that your Gixen account was previously linked to a different eBay account?
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gmv89687
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PostPosted: Sun Jul 12, 2020 12:21 pm    Post subject: my gixen bid 'won' but lower eBay bid wins auction Reply with quote

item 114290676645.
I set a gixen bid of GBP 350.67 , 10 + minutes before the end of the auction of this item. After auction gixen sates I 'won' under status but on ebay a lower bid of GBP 345.00 is stated as the winning bid.
Please advise what went wrong.
I have not received an email from eBay stating 'sorry your bid did not win' or 'congratulations you have won'. I did get ebay email reminders on the run up to the auction that I had previously looked at the item and reminding me to place a bid if I wanted to.
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Cupid



Joined: 09 Aug 2007
Posts: 6323
Location: Bristol, UK

PostPosted: Sun Jul 12, 2020 12:41 pm    Post subject: Re: my gixen bid 'won' but lower eBay bid wins auction Reply with quote

gmv89687 wrote:
item 114290676645.


What were your offset values on both Main and Mirror ?

What is the feedback score on your Ebay account right now ?
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