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i'm not receiving any email notifications

 
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tyfuzz
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PostPosted: Fri Nov 10, 2017 8:26 am    Post subject: i'm not receiving any email notifications Reply with quote

Hi. I'm a mirror subscriber and for some days to now, I miss my email notifications on how did my bids went through.

Is there any kind of situation going on?

eBay item ID: 182870275747
(but the problem is occurring with all of my recent bids - no notification email messages.)
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PostPosted: Fri Nov 10, 2017 8:26 am    Post subject: i'm not receiving any email notifications

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juangrande



Joined: 09 Aug 2007
Posts: 878
Location: San Diego, California, USA

PostPosted: Fri Nov 10, 2017 8:48 am    Post subject: Reply with quote

Have you verified that messages sent by Gixen are not being filtered as spam by your mail client or ISP?
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John

If you don't know where you are going, you will wind up somewhere else.
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tyfuzz
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PostPosted: Fri Nov 10, 2017 9:17 am    Post subject: Reply with quote

Yep, I have! (sorry, as I forgot to mention that, but that was my first move. Wink )

I just went to check my history on received messages from Gixen and I can see that the last day I got a notification email message was last 31st of October 2017 regarding eBay item 152763029942.

Hope it helps on solving the situation.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6246

PostPosted: Sun Nov 19, 2017 4:53 am    Post subject: Reply with quote

This service was restarted in the meantime, sorry for the late response.
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tyfuzz
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PostPosted: Fri Nov 24, 2017 3:17 pm    Post subject: Reply with quote

Dear Mario, the email notifications are still not working... Sad
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Guest






PostPosted: Sat Nov 25, 2017 12:58 pm    Post subject: Reply with quote

You aren't using GMX Mail are you? GMX seems to eat Gixen emails, they don't go in spam, they just don't arrive.
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tyfuzz
Guest





PostPosted: Wed Nov 29, 2017 1:26 pm    Post subject: Reply with quote

I'm using a GMail account (the same account for the last 11 years so far)!

Still, no notification email messages... Sad Sad
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Cupid



Joined: 09 Aug 2007
Posts: 5620
Location: Bristol, UK

PostPosted: Thu Nov 30, 2017 3:33 am    Post subject: Reply with quote

OK,

From your gmail address, please try emailing Mario direct at the support address given on the Contact tab above...

He can then look into whether or not those emails are actually being sent, or not.

Just sending that email, could help since it indicates to gmail that you are interested in receiving emails from this domain.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6246

PostPosted: Fri Dec 01, 2017 8:33 am    Post subject: Reply with quote

I have had no instances of Gmail filtering out Gixen emails, in fact it has been the most reliable one.
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tyfuzz
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PostPosted: Wed Dec 06, 2017 2:21 pm    Post subject: Reply with quote

Dear Mario,

Can you please take a look in my account?
The problem still persists... I'm not getting any email messages from Gixen.

I went to the 'options' section and tried to disable the notification settings (in order to turn it on again as a kind of "reboot" but the Gixen system won't let me disable it.

So it seems something quite wrong is going on there.

Help, please!
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Cupid



Joined: 09 Aug 2007
Posts: 5620
Location: Bristol, UK

PostPosted: Thu Dec 07, 2017 3:35 am    Post subject: Reply with quote

tyfuzz,

Have you also emailed Mario, as I suggested above ?
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Mark
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tyfuzz
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PostPosted: Thu Dec 07, 2017 10:05 am    Post subject: Reply with quote

Oops! I had not. Will do it right now.
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