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Gixen not placing snipes. Again

 
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equinoxygene
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PostPosted: Sun Nov 19, 2017 11:09 am    Post subject: Gixen not placing snipes. Again Reply with quote

Item 132398974752
I placed a snipe of 333 EUR, Gixen did not execute it. This is an annoying repeat of prior failures.
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PostPosted: Sun Nov 19, 2017 11:44 am    Post subject: Reply with quote

Same for me. Item Id 282731334038
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Joined: 09 Aug 2007
Posts: 5638
Location: Bristol, UK

PostPosted: Sun Nov 19, 2017 1:26 pm    Post subject: Reply with quote

What was the status that Gixen provided for these snipes, on both the Main and Mirror tabs, after they had completed ?
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equinoxygene
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PostPosted: Sun Nov 19, 2017 5:21 pm    Post subject: Reply with quote

Cupid wrote:
What was the status that Gixen provided for these snipes, on both the Main and Mirror tabs, after they had completed ?


Gixen simply shows an underbid of 279 (my bid was 333) to have won the auction. Meaning that Gixen did not place the bid. This error is a repeat , it has happened before.
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equinoxygene
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PostPosted: Sun Nov 19, 2017 5:22 pm    Post subject: Reply with quote

Cupid wrote:
What was the status that Gixen provided for these snipes, on both the Main and Mirror tabs, after they had completed ?



HTTP TIMEOUT (77)
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Joined: 09 Aug 2007
Posts: 5638
Location: Bristol, UK

PostPosted: Mon Nov 20, 2017 2:26 am    Post subject: Reply with quote

equinoxygene wrote:
HTTP TIMEOUT (77)


On both the Main and Mirror tabs ?
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equinoxygene
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PostPosted: Mon Nov 20, 2017 5:28 pm    Post subject: Reply with quote

Cupid wrote:
equinoxygene wrote:
HTTP TIMEOUT (77)


On both the Main and Mirror tabs ?


both
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Cupid



Joined: 09 Aug 2007
Posts: 5638
Location: Bristol, UK

PostPosted: Tue Nov 21, 2017 10:05 am    Post subject: Reply with quote

OK,

If it's the same on both I'd suspect there is some other issue causing this to happen for you... and that the underlying reason perhaps isn't being accurately detected by the Gixen software. Similar things have happened recently.

The same error code has also been reported by others on this thread.

Only Mario is going to be able to look into it, at that level, so I'd recommend emailing him at the support address given on the Contact tab above. When you do please reference back to this thread so that he can enlighten us all about what he finds, and any possible ways forward with it.
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mario
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Joined: 03 Oct 2006
Posts: 6261

PostPosted: Wed Nov 22, 2017 7:30 am    Post subject: Reply with quote

There were some timeouts on Sunday on the main server, but not in mirror. I looked at these two items, and there is no mirror subscription on either account, so they were never scheduled on mirror in the first place.

If you subscribed to mirror - then please email me (include your Gixen and eBay usernames) and I will check why your subscription is not active.
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