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Bid disappeared from gixen

 
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hlandsberg
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PostPosted: Sat Sep 02, 2017 5:35 pm    Post subject: Bid disappeared from gixen Reply with quote

I had placed a bid on an item last week. I went to check on it in gixen and it was gone from gixen. Original bid into gixen on 8/28/17 for 7 day auction. Re-entered the bid.
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PostPosted: Sat Sep 02, 2017 5:35 pm    Post subject: Bid disappeared from gixen

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juangrande



Joined: 09 Aug 2007
Posts: 852
Location: San Diego, California, USA

PostPosted: Sat Sep 02, 2017 6:08 pm    Post subject: Reply with quote

Please email Mario directly at the Gixen support email found by clicking the [Contact] tab at the top of any Gixen page. Be sure to include your Gixen ID and the eBay auction number so he can check the logs.
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If you don't know where you are going, you will wind up somewhere else.
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Cupid



Joined: 09 Aug 2007
Posts: 5508
Location: Bristol, UK

PostPosted: Sun Sep 03, 2017 2:54 am    Post subject: Reply with quote

Records of snipes are only retained, in the database, for a few days after the auction has completed...

If there is a compelling reason that you need the logs checked for this item please follow Johns instructions...

Otherwise, please be aware this is normal operation on Gixen, not a defect.
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Mark


Last edited by Cupid on Sun Sep 03, 2017 2:37 pm; edited 1 time in total
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hlandsberg
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PostPosted: Sun Sep 03, 2017 12:44 pm    Post subject: Reply with quote

The auction has not closed yet.

I'll email after it closes and after the Labor Day holiday.
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Cupid



Joined: 09 Aug 2007
Posts: 5508
Location: Bristol, UK

PostPosted: Sun Sep 03, 2017 2:36 pm    Post subject: Reply with quote

Ah I see, I misunderstood... interpreting that you had scheduled a snipe on a re-listing of an auction that completed... my apologies.

Gixen does the bidding, you schedule the snipes for it to do so.

It would be a first for Gixen to lose a snipe while an auction is running... most peculiar... yes, email Mario with the details so that he can find what happened.
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Mark


Last edited by Cupid on Mon Sep 04, 2017 9:00 am; edited 1 time in total
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mario
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Joined: 03 Oct 2006
Posts: 6201

PostPosted: Mon Sep 04, 2017 3:06 am    Post subject: Reply with quote

Please email me before it closes and please provide me with the item id. I want to check what is going on.
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