Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com terms of usage.
Forum is available in English only.


   SearchSearch     

image doens't match item

 
Post new topic   Reply to topic    Gixen.com Forum Index -> Support
View previous topic :: View next topic  
Author Message
Ball
Guest





PostPosted: Fri Nov 04, 2016 1:25 pm    Post subject: image doens't match item Reply with quote

Hey. The image in the preview doesn't match the item, but rather is the first image from the "People who viewed this item also viewed" list.
Back to top
Gixen
Advertisements





PostPosted: Fri Nov 04, 2016 1:25 pm    Post subject: image doens't match item

Back to top
Bamboid1
Guest





PostPosted: Sat Nov 05, 2016 1:34 am    Post subject: Image not matching item Reply with quote

201705393546[/b]
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Sat Nov 05, 2016 5:34 am    Post subject: Reply with quote

I can't reproduce that problem... but I'm sure it does happen sometimes when the image is not available on Ebay at the time you add the snipe.
_________________
Mark
Back to top
View user's profile Send private message
celestial04072
Guest





PostPosted: Sat Nov 05, 2016 12:16 pm    Post subject: image doesnt match item Reply with quote

I'm having the same issue with multiple items & from different sellers. the item # is correct & when clicking on the item # via my scheduled bid list it does bring me to the correct item but the photo is of a different item sometimes the item is of another item from the same seller, or is of an advertised item in the section "People Were Also Interested In" & I have one item with a photo that I don't know where it came from. I'm not sure how to post photos here as I have a screen shot showing the item with different photo pictured. I have at least 6 items with this issue. I first noticed it yesterday & thought was an isolated issue but realize today it isn't. This is some examples of my items I'm having trouble with I can send more if need be. A. is the correct item # & B. is the item number that is pictured. *Note # 1 A&B are with same seller & #2 A&B are not same seller if that matters?? Please let me know if you need any other info? Thanks

1. A. eBay item number:311733824725
B. eBay item number:311733659786

2 A. eBay item number:311729707389
B. eBay item number:381832221654
Back to top
celestial04072
Guest





PostPosted: Sat Nov 05, 2016 12:39 pm    Post subject: image doesnt match item Reply with quote

(Continued) it's doing it for every new item I add I just added 4 more bids & it added different pic for all... It's now confusing as some items I'm actually bidding on both items only they are flip flopped... I'm hesitant to add any other bids until I can resolve this. Also the problem happens both by adding item # manually to gixen or using the Add to gixen firefox add on thinggy directly from ebay in case that matters. Sorry for not including that above.
Back to top
hland2000
Guest





PostPosted: Sat Nov 05, 2016 4:01 pm    Post subject: Reply with quote

Same here - it's picking the wrong thumbs image.
Back to top
okdk49
Guest





PostPosted: Sat Nov 05, 2016 6:28 pm    Post subject: Reply with quote

The same thing is happening to me tonight, Sunday Nov 05. Wrong image is showing on Gixen. When I click on the listing on Gixen it goes to the correct listing on ebay. I assume the bids will be on the correct item.
Back to top
Barrelhouse
Guest





PostPosted: Sat Nov 05, 2016 8:05 pm    Post subject: Reply with quote

Same problem. Never happened before this week.
Back to top
microshnik
Guest





PostPosted: Sun Nov 06, 2016 1:43 am    Post subject: Reply with quote

+1
Back to top
mario
Site Admin


Joined: 03 Oct 2006
Posts: 6196

PostPosted: Sun Nov 06, 2016 2:51 am    Post subject: Reply with quote

I am looking at this. Note that this does not affect sniping at all, it's a convenience thing.
Back to top
View user's profile Send private message Send e-mail
mario
Site Admin


Joined: 03 Oct 2006
Posts: 6196

PostPosted: Sun Nov 06, 2016 3:27 am    Post subject: Reply with quote

This is fixed now. You may have to edit your snipes in order for the correct image to show up. Again, this does not affect sniping.
Back to top
View user's profile Send private message Send e-mail
celestial04072
Guest





PostPosted: Sun Nov 06, 2016 10:15 am    Post subject: image doesnt match item Reply with quote

Thank You soooo much for taking care of this so quickly!
Back to top
marc_5891
Guest





PostPosted: Sun Nov 06, 2016 11:17 am    Post subject: It's happening again... Reply with quote

...as of 2016-11-06.

It's more than convenience. It is an annoyance.

Please have a look into it again.

m.
Back to top
marc_5891
Guest





PostPosted: Sun Nov 06, 2016 11:19 am    Post subject: Reply with quote

Sorry, but part of my previous message was in the Subject:

"It is happening... ...again as of 2016-11-06."

m.
Back to top
microshnik
Guest





PostPosted: Mon Nov 07, 2016 9:02 am    Post subject: Reply with quote

Happening again, but now it's showing eBay's stupid advertising banner -- "Prep Your Home for Joy". >_<
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Tue Nov 08, 2016 3:22 am    Post subject: Reply with quote

Please can you let us know what site you have set as your Target on the Gixen settings page.

Knowing this could well help track down the issue slightly more quickly.
_________________
Mark
Back to top
View user's profile Send private message
microshnik
Guest





PostPosted: Wed Nov 09, 2016 7:23 pm    Post subject: Reply with quote

My settings are targeting the US site. This issue is very rare now; I just imported 89 items from my Watch List and only one of them had the wrong image (the ad again).
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Thu Nov 10, 2016 4:00 am    Post subject: Reply with quote

It has always happened occasionally.

Particularly when the seller has no image, or uses non standard methods of displaying them on Ebay.

If you would like Mario to look at it in more detail please provide example auction numbers where it isn't working as you expect it to.
_________________
Mark
Back to top
View user's profile Send private message
marc_5891
Guest





PostPosted: Thu Nov 10, 2016 4:40 pm    Post subject: Reply with quote

332023681099

m.
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Fri Nov 11, 2016 3:10 am    Post subject: Reply with quote

I can't reproduce the wrong image issue with item 332023681099.

However, I have my target set to be the UK site... What is yours set to be on the Gixen Settings page ?
_________________
Mark
Back to top
View user's profile Send private message
marc_5891
Guest





PostPosted: Sat Nov 12, 2016 4:29 am    Post subject: Reply with quote

USA.
m.
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Sat Nov 12, 2016 6:13 am    Post subject: Reply with quote

OK, I changed my target to the USA... unfortunately that didn't allow me to reproduce the issue either... it still shows the main image for me.

The auction will end soon, and the auction page changes after completion so it won't be a true test after that.

So, if you get back here before completion (and not with 5 minutes of the end, or you risk cancelling your snipe and not replacing it in time with a replacement), can I ask you to edit that snipe, perhaps even change the amount by a cent, and see if the issue is resolved as a result.

Also, did you perhaps schedule this snipe before Mario made his latest changes as he reported above ?
_________________
Mark
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Gixen.com Forum Index -> Support All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2015 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.