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image doens't match item

 
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Ball
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PostPosted: Fri Nov 04, 2016 1:25 pm    Post subject: image doens't match item Reply with quote

Hey. The image in the preview doesn't match the item, but rather is the first image from the "People who viewed this item also viewed" list.
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Bamboid1
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PostPosted: Sat Nov 05, 2016 1:34 am    Post subject: Image not matching item Reply with quote

201705393546[/b]
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Sat Nov 05, 2016 5:34 am    Post subject: Reply with quote

I can't reproduce that problem... but I'm sure it does happen sometimes when the image is not available on Ebay at the time you add the snipe.
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celestial04072
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PostPosted: Sat Nov 05, 2016 12:16 pm    Post subject: image doesnt match item Reply with quote

I'm having the same issue with multiple items & from different sellers. the item # is correct & when clicking on the item # via my scheduled bid list it does bring me to the correct item but the photo is of a different item sometimes the item is of another item from the same seller, or is of an advertised item in the section "People Were Also Interested In" & I have one item with a photo that I don't know where it came from. I'm not sure how to post photos here as I have a screen shot showing the item with different photo pictured. I have at least 6 items with this issue. I first noticed it yesterday & thought was an isolated issue but realize today it isn't. This is some examples of my items I'm having trouble with I can send more if need be. A. is the correct item # & B. is the item number that is pictured. *Note # 1 A&B are with same seller & #2 A&B are not same seller if that matters?? Please let me know if you need any other info? Thanks

1. A. eBay item number:311733824725
B. eBay item number:311733659786

2 A. eBay item number:311729707389
B. eBay item number:381832221654
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PostPosted: Sat Nov 05, 2016 12:16 pm    Post subject: image doesnt match item

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celestial04072
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PostPosted: Sat Nov 05, 2016 12:39 pm    Post subject: image doesnt match item Reply with quote

(Continued) it's doing it for every new item I add I just added 4 more bids & it added different pic for all... It's now confusing as some items I'm actually bidding on both items only they are flip flopped... I'm hesitant to add any other bids until I can resolve this. Also the problem happens both by adding item # manually to gixen or using the Add to gixen firefox add on thinggy directly from ebay in case that matters. Sorry for not including that above.
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hland2000
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PostPosted: Sat Nov 05, 2016 4:01 pm    Post subject: Reply with quote

Same here - it's picking the wrong thumbs image.
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okdk49
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PostPosted: Sat Nov 05, 2016 6:28 pm    Post subject: Reply with quote

The same thing is happening to me tonight, Sunday Nov 05. Wrong image is showing on Gixen. When I click on the listing on Gixen it goes to the correct listing on ebay. I assume the bids will be on the correct item.
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Barrelhouse
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PostPosted: Sat Nov 05, 2016 8:05 pm    Post subject: Reply with quote

Same problem. Never happened before this week.
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microshnik
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PostPosted: Sun Nov 06, 2016 1:43 am    Post subject: Reply with quote

+1
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mario
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Joined: 03 Oct 2006
Posts: 7111

PostPosted: Sun Nov 06, 2016 2:51 am    Post subject: Reply with quote

I am looking at this. Note that this does not affect sniping at all, it's a convenience thing.
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mario
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Joined: 03 Oct 2006
Posts: 7111

PostPosted: Sun Nov 06, 2016 3:27 am    Post subject: Reply with quote

This is fixed now. You may have to edit your snipes in order for the correct image to show up. Again, this does not affect sniping.
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celestial04072
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PostPosted: Sun Nov 06, 2016 10:15 am    Post subject: image doesnt match item Reply with quote

Thank You soooo much for taking care of this so quickly!
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marc_5891
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PostPosted: Sun Nov 06, 2016 11:17 am    Post subject: It's happening again... Reply with quote

...as of 2016-11-06.

It's more than convenience. It is an annoyance.

Please have a look into it again.

m.
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marc_5891
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PostPosted: Sun Nov 06, 2016 11:19 am    Post subject: Reply with quote

Sorry, but part of my previous message was in the Subject:

"It is happening... ...again as of 2016-11-06."

m.
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microshnik
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PostPosted: Mon Nov 07, 2016 9:02 am    Post subject: Reply with quote

Happening again, but now it's showing eBay's stupid advertising banner -- "Prep Your Home for Joy". >_<
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Tue Nov 08, 2016 3:22 am    Post subject: Reply with quote

Please can you let us know what site you have set as your Target on the Gixen settings page.

Knowing this could well help track down the issue slightly more quickly.
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microshnik
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PostPosted: Wed Nov 09, 2016 7:23 pm    Post subject: Reply with quote

My settings are targeting the US site. This issue is very rare now; I just imported 89 items from my Watch List and only one of them had the wrong image (the ad again).
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Thu Nov 10, 2016 4:00 am    Post subject: Reply with quote

It has always happened occasionally.

Particularly when the seller has no image, or uses non standard methods of displaying them on Ebay.

If you would like Mario to look at it in more detail please provide example auction numbers where it isn't working as you expect it to.
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marc_5891
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PostPosted: Thu Nov 10, 2016 4:40 pm    Post subject: Reply with quote

332023681099

m.
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Fri Nov 11, 2016 3:10 am    Post subject: Reply with quote

I can't reproduce the wrong image issue with item 332023681099.

However, I have my target set to be the UK site... What is yours set to be on the Gixen Settings page ?
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marc_5891
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PostPosted: Sat Nov 12, 2016 4:29 am    Post subject: Reply with quote

USA.
m.
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Sat Nov 12, 2016 6:13 am    Post subject: Reply with quote

OK, I changed my target to the USA... unfortunately that didn't allow me to reproduce the issue either... it still shows the main image for me.

The auction will end soon, and the auction page changes after completion so it won't be a true test after that.

So, if you get back here before completion (and not with 5 minutes of the end, or you risk cancelling your snipe and not replacing it in time with a replacement), can I ask you to edit that snipe, perhaps even change the amount by a cent, and see if the issue is resolved as a result.

Also, did you perhaps schedule this snipe before Mario made his latest changes as he reported above ?
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