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  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 18
Views: 1182

PostForum: Support   Posted: Mon Oct 26, 2020 6:42 am   Subject: Could not get item list, error returned: Error (383): Array
laberet, I believe you need to renew your eBay authorization - eBay requires this every 18 months. You can do this from the Gixen settings page. There is no cost to do this.
  Topic: App crashes a LOT
mario

Replies: 1
Views: 85

PostForum: Support   Posted: Fri Oct 23, 2020 11:10 am   Subject: App crashes a LOT
Can you check in the web interface (settings page) if you need to renew your eBau authorization? Then see if it still happens.
  Topic: Duplicate payments to Gixen?
mario

Replies: 3
Views: 121

PostForum: Support   Posted: Thu Oct 22, 2020 12:49 pm   Subject: Duplicate payments to Gixen?
Please email me and include your username and I will cancel one recurring payment and issue a refund.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Tue Oct 20, 2020 9:47 am   Subject: Add To Gixen feature keeps asking for password
I still cannot replicate the problem, so it's a guessing game now, but please try again now and let me know if able to log in.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Mon Oct 19, 2020 1:11 pm   Subject: Add To Gixen feature keeps asking for password
I see the screenshots. Are you sure you are entering the correct password? Open another tab in the same browser and log in to Gixen. Add-on will then not ask for password. If unable to log in, reset y ...
  Topic: Can't sign in
mario

Replies: 3
Views: 1560

PostForum: Support   Posted: Mon Oct 19, 2020 4:49 am   Subject: Can't sign in
Email me your username and I will check what's wrong.
  Topic: Bid info not showing up in mirror
mario

Replies: 14
Views: 380

PostForum: Support   Posted: Mon Oct 19, 2020 4:36 am   Subject: Bid info not showing up in mirror
Maybe I should change, in such case, "BID UNDER ASKING PRICE" to "BID ALREADY SUBMITTED" or display "HIGH BIDDER" on mirror as well.

The history of this is - things us ...
  Topic: Just set up a recurring 1 year payment, but it's not showi
mario

Replies: 4
Views: 329

PostForum: Support   Posted: Sun Oct 18, 2020 9:07 am   Subject: Just set up a recurring 1 year payment, but it's not showi
Please email me and include your username, I will see what's wrong and get that fixed for you.
  Topic: Adding items not working
mario

Replies: 6
Views: 243

PostForum: Support   Posted: Sun Oct 18, 2020 6:34 am   Subject: Adding items not working
I think I found the problem. It affected new users starting from 2 days ago. My apology for that. Please try again now.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sun Oct 18, 2020 6:05 am   Subject: Add To Gixen feature keeps asking for password
Can you email me with more information, steps you took? Ideally if you can include screenshots.
  Topic: Cannot bid
mario

Replies: 13
Views: 370

PostForum: Support   Posted: Sun Oct 18, 2020 6:04 am   Subject: Cannot bid
Can you email me and include your username? I may need to ask for information that's not for forum.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sat Oct 17, 2020 4:22 pm   Subject: Add To Gixen feature keeps asking for password
When that message is displayed, are you given an option to enter username and password and log in?
  Topic: Adding items not working
mario

Replies: 6
Views: 243

PostForum: Support   Posted: Sat Oct 17, 2020 4:21 pm   Subject: Adding items not working
Is there any error message? It will be in bold red letters on the top of the snipe page. How did you enter price? There should be no currency sign, only amount, such as 12.34
  Topic: Cannot bid
mario

Replies: 13
Views: 370

PostForum: Support   Posted: Sat Oct 17, 2020 2:59 pm   Subject: Cannot bid
And you clicked on "Modify" after changing your max bid?
  Topic: Bid info not showing up in mirror
mario

Replies: 14
Views: 380

PostForum: Support   Posted: Sat Oct 17, 2020 2:58 pm   Subject: Bid info not showing up in mirror
It should have been copied over when you subscribed, but if it didn't editing it will get it copied to mirror.
  Topic: Bid info not showing up in mirror
mario

Replies: 14
Views: 380

PostForum: Support   Posted: Sat Oct 17, 2020 11:23 am   Subject: Bid info not showing up in mirror
Did you put this snipe in a group? Group snipes are executed from the main server only. Leave the default values of "no group".
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sat Oct 17, 2020 9:35 am   Subject: Add To Gixen feature keeps asking for password
This should be resolved now. My apology for the issue.
  Topic: Cannot bid
mario

Replies: 13
Views: 370

PostForum: Support   Posted: Sat Oct 17, 2020 8:47 am   Subject: Cannot bid
Where are you trying to make edits? You should use the same fields for editing you are using to add an item. Once you click on "Edit" they populate the existing bid and item id. You can modi ...
  Topic: Bid info not showing up in mirror
mario

Replies: 14
Views: 380

PostForum: Support   Posted: Sat Oct 17, 2020 7:07 am   Subject: Bid info not showing up in mirror
What username are you logging in with? I see that you have two usernames, your subscription is under bluesman1. Also, it looks like you need to renew your eBay authorization. You can do this from the ...
  Topic: Some newbie questions
mario

Replies: 1
Views: 159

PostForum: Support   Posted: Sat Oct 17, 2020 7:04 am   Subject: Some newbie questions
Tom - if there is no warning from Gixen everything is fine. You can test your ebay authorization by importing your watchlist (non-completed auctions only are imported). If you see your watched auction ...
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sat Oct 17, 2020 6:15 am   Subject: Add To Gixen feature keeps asking for password
Thank you for the response - please give me a few hours, I am looking further into this. There were indeed some changes yesterday, need to see why and how they broke this functionality.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sat Oct 17, 2020 5:32 am   Subject: Add To Gixen feature keeps asking for password
Please try again now.
  Topic: Add To Gixen feature keeps asking for password
mario

Replies: 32
Views: 622

PostForum: Support   Posted: Sat Oct 17, 2020 5:27 am   Subject: Add To Gixen feature keeps asking for password
You are all using autosnipe browser extension? I will look into this.
  Topic: Cannot bid
mario

Replies: 13
Views: 370

PostForum: Support   Posted: Sat Oct 17, 2020 5:26 am   Subject: Cannot bid
What happens when you try to edit it? Once you click on "Edit" use the same fields you used to enter the snipe. The row in which the snipe is will turn red, but the edit fields will be all t ...
  Topic: recurring subscription
mario

Replies: 11
Views: 549

PostForum: Support   Posted: Thu Oct 15, 2020 5:30 pm   Subject: recurring subscription
Please email me and include your username, I will cancel an extra recurring payment and issue a refund.
  Topic: Gixen account somehow linked to unknown eBay account
mario

Replies: 10
Views: 474

PostForum: Support   Posted: Thu Oct 15, 2020 5:29 pm   Subject: Gixen account somehow linked to unknown eBay account
mrj622,

If you got a notification from eBay that you won the item it can't be a Gixen thing. It can possibly be an eBay thing, but not Gixen.

If your Gixen account was linked to another ebay ac ...
  Topic: Schedule not showing on mirror
mario

Replies: 3
Views: 232

PostForum: Support   Posted: Wed Oct 14, 2020 5:34 pm   Subject: Schedule not showing on mirror
The reason for group snipes being executed from one server is of technical nature - in case of any connectivity or other problem it's not going to be possible to cancel snipes across multiple servers. ...
  Topic: Schedule not showing on mirror
mario

Replies: 3
Views: 232

PostForum: Support   Posted: Tue Oct 13, 2020 12:29 pm   Subject: Schedule not showing on mirror
You put this snipe in a snipe group. Group snipes are executed only from the main server.

If you don't understand what groups do, do not put your snipes in a group, leave the default value of " ...
  Topic: Just set up a recurring 1 year payment, but it's not showi
mario

Replies: 4
Views: 329

PostForum: Support   Posted: Mon Oct 12, 2020 2:42 pm   Subject: Just set up a recurring 1 year payment, but it's not showi
Sometimes it can take a few minutes for paypal to send automated notification to Gixen servers.
  Topic: Snipe did not go off
mario

Replies: 1
Views: 205

PostForum: Support   Posted: Mon Oct 12, 2020 2:42 pm   Subject: Snipe did not go off
If you see the bid history, you will see that this auction ended with "best offer". Seller accepted someone's offer and ended it early.
  Topic: Could not add this item - auction number or money format no
mario

Replies: 7
Views: 467

PostForum: Support   Posted: Tue Oct 06, 2020 9:04 pm   Subject: Could not add this item - auction number or money format no
I added it with no issue, except that I'm late because it ended already. Can you try to add it now, even though it ended?
  Topic: Missed bid
mario

Replies: 6
Views: 454

PostForum: Support   Posted: Tue Oct 06, 2020 9:00 pm   Subject: Missed bid
I don't see item 143761863818 ever been entered into Gixen. Did you mis-type it?
  Topic: recurring subscription
mario

Replies: 11
Views: 549

PostForum: Support   Posted: Tue Oct 06, 2020 8:59 pm   Subject: recurring subscription
Got your email, you had another username for which I issued a refund and cancelled subscription.
  Topic: Gixen account somehow linked to unknown eBay account
mario

Replies: 10
Views: 474

PostForum: Support   Posted: Tue Oct 06, 2020 8:58 pm   Subject: Gixen account somehow linked to unknown eBay account
breiker,

When did you previously link your eBay account? Any chance you used more than one account in the past?
  Topic: Getting an error messages when trying add a new snipe
mario

Replies: 8
Views: 628

PostForum: Support   Posted: Sun Sep 27, 2020 11:20 am   Subject: Getting an error messages when trying add a new snipe
smw,

This is an unrelated issue. Are you sure you specified an offset value for mirror different than 6 seconds?
  Topic: Getting an error messages when trying add a new snipe
mario

Replies: 8
Views: 628

PostForum: Support   Posted: Sun Sep 27, 2020 7:21 am   Subject: Getting an error messages when trying add a new snipe
Preliminary investigation points to the network card / driver on the mirror server. It looks like it went down, still not sure why. This is the first time something like this happens on this server. R ...
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 18
Views: 1182

PostForum: Support   Posted: Sun Sep 27, 2020 6:03 am   Subject: Could not get item list, error returned: Error (383): Array
Try using web UI to see if your account is in order. Android app is not as good in reporting account problems.
  Topic: Recurring Payments
mario

Replies: 4
Views: 644

PostForum: Support   Posted: Mon Sep 21, 2020 5:54 am   Subject: Recurring Payments
Gordon,

You should either cancel them all and re-subscribe in 2023, or leave one of them and contact me to issue you refunds for the extra payments.
  Topic: bid under asking price
mario

Replies: 3
Views: 448

PostForum: Support   Posted: Mon Sep 21, 2020 4:54 am   Subject: bid under asking price
It was indeed a problem on eBay's side, and Gixen mis-recognized the response that came back with headers, but otherwise empty.
  Topic: New user - cannot login loop
mario

Replies: 1
Views: 403

PostForum: Support   Posted: Sun Sep 20, 2020 3:59 pm   Subject: New user - cannot login loop
Please email me and include your username and ebay username, and I will get this resolved for you.
  Topic: Gixen paid not showing up in my Gixen account
mario

Replies: 3
Views: 8740

PostForum: Support   Posted: Sun Sep 20, 2020 3:58 pm   Subject: Gixen paid not showing up in my Gixen account
Please email me (support@gixen.com) - I need your username, email or name and I will check what went wrong.
  Topic: Change user name
mario

Replies: 2
Views: 412

PostForum: Support   Posted: Mon Sep 14, 2020 6:27 am   Subject: Change user name
There is no way, however, to transfer history. I can do this manually, but I'd rather not, if not really important to you.
  Topic: Could not get item list, error returned: Error (383): Array
mario

Replies: 18
Views: 1182

PostForum: Support   Posted: Mon Sep 14, 2020 6:17 am   Subject: Could not get item list, error returned: Error (383): Array
I'll definitely look into this, even if there is a bug on eBay's side Gixen has to handle this more graciously.
  Topic: Gixen Mirror Subscription
mario

Replies: 9
Views: 1585

PostForum: Support   Posted: Mon Sep 14, 2020 6:16 am   Subject: Gixen Mirror Subscription
I cancelled one payment plan and issued a refund. When you subscribe to recurring payments, please don't subscribe twice.
  Topic: items cancelled on ebay still look valid in gixen
mario

Replies: 1
Views: 544

PostForum: Suggestions and Ideas   Posted: Sun Sep 06, 2020 8:25 am   Subject: items cancelled on ebay still look valid in gixen
It does, but cannot do this too often. It usually takes up to 2 hours.
  Topic: gixen button missing on my ebay items
mario

Replies: 6
Views: 1093

PostForum: Support   Posted: Sun Sep 06, 2020 8:24 am   Subject: gixen button missing on my ebay items
I would re-install it. Keith released an update, and it looks like this somehow disabled already installed add-ons.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Mon Aug 24, 2020 7:38 am   Subject: Making people wait 60 seconds before accessing account
These fees should be a few percent only, is this really a problem?
  Topic: Auto renewal selected previously but expiry reminder receiv
mario

Replies: 2
Views: 613

PostForum: Support   Posted: Mon Aug 24, 2020 7:36 am   Subject: Auto renewal selected previously but expiry reminder receiv
Please email me and include your username, and I will add 10 days to your subscription to avoid this warning of being sent prematurely. My apology about that.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Sun Aug 23, 2020 3:53 pm   Subject: Making people wait 60 seconds before accessing account
The timer is client side. It wouldn't be hard to make a Chrome extension that would bypass this at all.

This is for sure possible. but there is a way to detect it. I strongly advise against trying ...
  Topic: unable to make payment for annual subscription
mario

Replies: 4
Views: 1025

PostForum: Support   Posted: Thu Aug 20, 2020 2:51 pm   Subject: unable to make payment for annual subscription
Note that you can still make a CC payment without having a paypal account. Paypal is still a payment processor, and you are limited to one-off (no recurring) payments, which are sligthtly more expensi ...
  Topic: Press Purge complete buttion without selection behaviour
mario

Replies: 3
Views: 833

PostForum: Support   Posted: Wed Aug 12, 2020 6:28 am   Subject: Press Purge complete buttion without selection behaviour
I'll see that I fix this, the 20 sec screen should be displayed only once, at login time, for free users.
  Topic: Error mirror service
mario

Replies: 1
Views: 584

PostForum: Support   Posted: Wed Aug 12, 2020 6:26 am   Subject: Error mirror service
Please email me and include your username. Generally there was no need to register a different account.
  Topic: Cannot add an item no. And doesnt display my ebay watch lis
mario

Replies: 1
Views: 514

PostForum: Support   Posted: Sun Aug 02, 2020 11:28 am   Subject: Cannot add an item no. And doesnt display my ebay watch lis
I had no issue adding this. What error message do you see?
  Topic: thumbnail not displaying last few days
mario

Replies: 7
Views: 1274

PostForum: Support   Posted: Sun Aug 02, 2020 11:26 am   Subject: thumbnail not displaying last few days
I fixed this. The problem was that thumbnails were pulled from eBay as plain http instead of https. In previous versions of Firefox this was not a problem, but with the latest update it's required tha ...
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 1437

PostForum: Support   Posted: Thu Jul 30, 2020 7:58 am   Subject: Status (mirror): INVALID AUTHORIZATION
I just checked again - and what I said in the previous post is not entirely accurate. Gixen checks for authorization validity at every login *if* it was not already checked for in the last 24 hours.
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 1437

PostForum: Support   Posted: Thu Jul 30, 2020 7:44 am   Subject: Status (mirror): INVALID AUTHORIZATION
Gixen checks for authorization validity at every login, but not more often that that.
  Topic: paid two times for renewal one year plan and no result
mario

Replies: 2
Views: 839

PostForum: Support   Posted: Wed Jul 29, 2020 6:58 am   Subject: paid two times for renewal one year plan and no result
Not sure what you mean by "no result" but please email me and we'll get this resolved. Include your username please.
  Topic: Bid Under Asking Price, but wasn't
mario

Replies: 5
Views: 1312

PostForum: Support   Posted: Tue Jul 28, 2020 3:05 pm   Subject: Bid Under Asking Price, but wasn't
I just looked, and eBay had an issue around that time. Responses received were empty pages with just headers. It was fortunate that you bid manually before that.
  Topic: Gixen a Foreign Company?
mario

Replies: 6
Views: 1374

PostForum: Support   Posted: Mon Jul 27, 2020 9:01 am   Subject: Gixen a Foreign Company?
That's not good, it's a pure greed by the bank... there is no justification for this, no increased workload or complication of any kind for them to impose this charge.
  Topic: Status (mirror): INVALID AUTHORIZATION
mario

Replies: 7
Views: 1437

PostForum: Support   Posted: Mon Jul 27, 2020 8:55 am   Subject: Status (mirror): INVALID AUTHORIZATION
You need to update your ebay authorization. This is free of charge, and you can do this from the Gixen settings page. eBay requires this every 18 months.
  Topic: Bid Under Asking Price, but wasn't
mario

Replies: 5
Views: 1312

PostForum: Support   Posted: Mon Jul 27, 2020 8:54 am   Subject: Bid Under Asking Price, but wasn't
It looks like you also bid manually, and won this item with these manual bids?

Gixen will show status "WON" only if it wins item itself.
  Topic: No snipe due to Shipping Address Country Restricted
mario

Replies: 2
Views: 922

PostForum: Support   Posted: Mon Jul 27, 2020 8:52 am   Subject: No snipe due to Shipping Address Country Restricted
The restriction can come both from the seller (even if he specifies the country in the list of shipping countries) and (apparently) eBay, if for whatever reason eBay restricts entire categories for sh ...
  Topic: suddenly unable to edit and/or delete a snipe
mario

Replies: 4
Views: 1002

PostForum: Support   Posted: Fri Jul 24, 2020 8:32 pm   Subject: suddenly unable to edit and/or delete a snipe
Make sure your eBay authorization is current (this is free of charge to renew from the Gixen settings page), then try again.
  Topic: too many requests... AGAIN
mario

Replies: 3
Views: 1099

PostForum: Support   Posted: Fri Jul 24, 2020 8:31 pm   Subject: too many requests... AGAIN
eBay had a glitch yesterday that was intermittent. If you still won this item, that likely means mirror submitted it.
  Topic: Bid did not go in
mario

Replies: 3
Views: 944

PostForum: Support   Posted: Fri Jul 24, 2020 8:30 pm   Subject: Bid did not go in
The status was "Too many requests". I filed a case with eBay on this, as yesterday dozens of auctions failed with the same status.

I just got a response that they had a glitch that was r ...
  Topic: Gixen a Foreign Company?
mario

Replies: 6
Views: 1374

PostForum: Support   Posted: Fri Jul 24, 2020 8:28 pm   Subject: Gixen a Foreign Company?
Give your credit card issuer a call. This is highly unusual. Gixen is a Canadian corporation that has an account with Paypal (formally Paypal Canada), however all charges are in USD and I will be very ...
  Topic: Bid Under Asking Price / But It's Above final bid?
mario

Replies: 4
Views: 964

PostForum: Support   Posted: Sat Jul 18, 2020 5:24 am   Subject: Bid Under Asking Price / But It's Above final bid?
All of these items had retracted bid(s) that were higher than yours, and the last one had a reserve price set that was higher than your maximum bid.
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
mario

Replies: 5
Views: 1209

PostForum: Support   Posted: Mon Jul 13, 2020 6:42 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Yes, please email me if you haven't already.
  Topic: Re-authorisation - eBay Access To Website Blocked
mario

Replies: 5
Views: 1161

PostForum: Support   Posted: Mon Jul 13, 2020 6:33 am   Subject: Re-authorisation - eBay Access To Website Blocked
Changing country and/or target setting has nothing to do with solution for this, I guarantee it's irrelevant. Logging out of eBay might - the problem seem to be on their side.
  Topic: Can't log-in; error message loop
mario

Replies: 1
Views: 660

PostForum: Support   Posted: Thu Jul 02, 2020 9:59 pm   Subject: Can't log-in; error message loop
Can you please email me and include your username? I will resolve this over email.
  Topic: Email stating Item Won but didn't
mario

Replies: 4
Views: 1162

PostForum: Support   Posted: Thu Jul 02, 2020 3:24 pm   Subject: Email stating Item Won but didn't
Kevin,

I looked at the data, and something does look off. At which point exactly did you renew your eBay authorization? Is it possible that your Gixen account was previously linked to a different e ...
  Topic: cant login
mario

Replies: 4
Views: 1021

PostForum: Support   Posted: Thu Jul 02, 2020 3:12 pm   Subject: cant login
Please try again now, the front-end server ISP had an DNS issue.
  Topic: Gixen claiming it’s a fixed price item and it is not
mario

Replies: 5
Views: 1139

PostForum: Support   Posted: Thu Jul 02, 2020 3:11 pm   Subject: Gixen claiming it’s a fixed price item and it is not
It's possible this was related to the intermittent dns issue that's resolved now.
  Topic: Gixen claiming it’s a fixed price item and it is not
mario

Replies: 5
Views: 1139

PostForum: Support   Posted: Thu Jul 02, 2020 3:10 pm   Subject: Gixen claiming it’s a fixed price item and it is not
I just added both with no issue. Can you try again?
  Topic: api.ebay.com error
mario

Replies: 1
Views: 708

PostForum: Support   Posted: Thu Jul 02, 2020 3:08 pm   Subject: api.ebay.com error
It's fixed now. The ISP of the front-end server is having an issue with their name server, I changed the config to query alternate one.
  Topic: Two factor authentication
mario

Replies: 5
Views: 1612

PostForum: Suggestions and Ideas   Posted: Sun Jun 28, 2020 7:56 pm   Subject: Two factor authentication
It doesn't have to happen, and so far I don't see a need. Very rarely do I see any Gixen account broken into. It's hard to get advantage of Gixen account without access to eBay account.

Also, this ...
  Topic: Suggestion: Select All button?
mario

Replies: 3
Views: 1500

PostForum: Suggestions and Ideas   Posted: Thu Jun 25, 2020 10:17 am   Subject: Suggestion: Select All button?
im2bz2p345,

I will see what I can do for select all. Select one group only would be more difficult to implement, not sure how that would look like. It would likely require filtering by the group fi ...
  Topic: mirror offset not maintained when editing snipe
mario

Replies: 3
Views: 1129

PostForum: Support   Posted: Mon Jun 22, 2020 3:51 pm   Subject: mirror offset not maintained when editing snipe
Do you see that in the desktop or mobile web interface?
  Topic: unable to add snipe
mario

Replies: 5
Views: 1520

PostForum: Support   Posted: Mon Jun 22, 2020 3:51 pm   Subject: unable to add snipe
It may be an eBay bug, I am looking at it. I noticed a few more times that item info can't be obtained for listings where seller is away.
  Topic: Suggestion for improvement to Gixen (as requested)
mario

Replies: 5
Views: 1694

PostForum: Suggestions and Ideas   Posted: Thu Jun 18, 2020 6:58 am   Subject: Suggestion for improvement to Gixen (as requested)
When you say the forum says it's fixed can you point me to the place in forum? It may be an unrelated problem.

What version of Windows do you use?
  Topic: Suggestion: Allow us to follow eBay searches
mario

Replies: 1
Views: 1043

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:43 am   Subject: Suggestion: Allow us to follow eBay searches
This is interesting... the reason for limit is obviously resource limits. If everyone did 1.5 million searches per day... well, that would require some serious hardware upgrades by eBay.
  Topic: Re: eBay Connect 2020 email - call for feedback
mario

Replies: 2
Views: 1481

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:23 am   Subject: Re: eBay Connect 2020 email - call for feedback
Agreed, it would be useful to be able to sort snipes per every column. Can't say it's a top priority but it's a good suggestion nevertheless.
  Topic: Suggestion - Group Editing
mario

Replies: 1
Views: 967

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:22 am   Subject: Suggestion - Group Editing
S&H is unreliable, as they depend on buyer's location in many instances.
  Topic: Improved mobile site
mario

Replies: 3
Views: 1224

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:09 am   Subject: Improved mobile site
I thought that feature was already present in the mobile site. I will add this asap.
  Topic: payment option other than paypal
mario

Replies: 4
Views: 2341

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 7:08 am   Subject: payment option other than paypal
The pandemic has been difficult for everyone, including e-commerce sites (at least initially). Gixen's own volume dropped 30% before recovering. However, under the circumstances, this can still be cal ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:59 am   Subject: Making people wait 60 seconds before accessing account
It's inexpensive enough in my opinion, very much so, and I still want users to have a chance to test Gixen at no charge, or use it occasionally for free. For most users, $5 compared to $6 / year (!) m ...
  Topic: Request for naming or commenting bidding groups
mario

Replies: 1
Views: 974

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:57 am   Subject: Request for naming or commenting bidding groups
I'll think about it, some users asked for this before... however this requires maintaining additional configuration for every user, and I don't like to overcomplicate things.
  Topic: autosnipe: Sorry, this item is already present.
mario

Replies: 3
Views: 1527

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:53 am   Subject: autosnipe: Sorry, this item is already present.
Moishe, how much time does this save you? I could include the info in the error message, that's not too difficult to do.
  Topic: Idea for the developers convention
mario

Replies: 1
Views: 1016

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 6:51 am   Subject: Idea for the developers convention
This is highly unlikely - eBay will not spend resources to develop this... however you have extensions / add-ons for all major browsers.
  Topic: Not eligible to bid? No restrictions.
mario

Replies: 5
Views: 1802

PostForum: Support   Posted: Sun Jun 14, 2020 6:44 am   Subject: Not eligible to bid? No restrictions.
The message from eBay is not specific, it only says "You are not eligible to bid on this item.". I will see if eBay can in the future provide a more specific error message.
  Topic: Subscription renewal
mario

Replies: 4
Views: 1251

PostForum: Support   Posted: Sun Jun 14, 2020 6:41 am   Subject: Subscription renewal
There used to be. You can see if your payment is recurring by looking in your paypal account. Look for recurring payments and see if Gixen is there.
  Topic: GDM non functional
mario

Replies: 2
Views: 1024

PostForum: Support   Posted: Sun Jun 14, 2020 6:39 am   Subject: GDM non functional
If there is a "gixen.ini" file in the working directory of GDM, delete it and then try again.
  Topic: CHARGES
mario

Replies: 2
Views: 1434

PostForum: Support   Posted: Thu Jun 11, 2020 6:43 am   Subject: CHARGES
Refund is never a problem, but if there is an issue I would really like to know about it. Please email me.
  Topic: Not eligible to bid? No restrictions.
mario

Replies: 5
Views: 1802

PostForum: Support   Posted: Thu Jun 11, 2020 6:36 am   Subject: Not eligible to bid? No restrictions.
Must be a typo, indeed an incorrect item number. Please type in the correct item number and I will check what happened.
  Topic: Charged twice by Gixen
mario

Replies: 7
Views: 1824

PostForum: Support   Posted: Mon Jun 08, 2020 6:25 am   Subject: Charged twice by Gixen
Mike,

Please email me. The system used by paypal is not smart at all, it's time-based with notifications sent to Gixen only one-way. So I need to take a look at that - either issue you a refund for ...
  Topic: IOS
mario

Replies: 2
Views: 1064

PostForum: Support   Posted: Sat Jun 06, 2020 4:12 pm   Subject: IOS
I haven't forgotten about it, mobile apps for both Android (that needs an update) and IOS (that I yet have to develop) are at the top of my list.

I am looking to hire someone for IOS app developmen ...
  Topic: 2nd ebay auction lost & max bid was highest 11422076985
mario

Replies: 2
Views: 1423

PostForum: Support   Posted: Sat May 30, 2020 7:17 am   Subject: 2nd ebay auction lost & max bid was highest 11422076985
You have to renew your eBay authorization. eBay requires this every 18 months (sometimes more often). It's completely free of charge, but Gixen can't do it for you. Without it Gixen can't bid for you. ...
  Topic: Best optimum time to set bid
mario

Replies: 2
Views: 1449

PostForum: Support   Posted: Sat May 30, 2020 7:15 am   Subject: Best optimum time to set bid
I second this, I personally always use 8 seconds.
  Topic: Gixen Desktop Manager is unable to import EBAY watchlist
mario

Replies: 2
Views: 1302

PostForum: Support   Posted: Sat May 30, 2020 7:15 am   Subject: Gixen Desktop Manager is unable to import EBAY watchlist
I'll spend some time trying to replicate this.
  Topic: FF extension login always fails on frist try
mario

Replies: 6
Views: 2170

PostForum: Support   Posted: Sat May 30, 2020 7:13 am   Subject: FF extension login always fails on frist try
I'll email Keith about it.
  Topic: Can't get Desktop Application to Work
mario

Replies: 2
Views: 1391

PostForum: Support   Posted: Thu May 21, 2020 2:15 pm   Subject: Can't get Desktop Application to Work
Are you sure you are logging in with the same Gixen username you already logged in with to the web interface?

That error typically happens when you are logging in with an old, eBay username instead ...
  Topic: aucton ended, no bids by gixen
mario

Replies: 4
Views: 1675

PostForum: Support   Posted: Thu May 21, 2020 2:05 pm   Subject: aucton ended, no bids by gixen
133411592169 was deleted more than 24 hours before auction end.
133411294677 was deleted 16 hours before auction end.
  Topic: referral and/or micropayments/commissions to Gixen
mario

Replies: 3
Views: 2552

PostForum: Suggestions and Ideas   Posted: Mon May 18, 2020 5:18 pm   Subject: referral and/or micropayments/commissions to Gixen
Steven, no, it never crossed my mind to create one... I don't think, however, that with the pricing in place it makes a lot of sense.
  Topic: Paid twice for Gixen Mirror, Still won't allow me to acces
mario

Replies: 3
Views: 1724

PostForum: Support   Posted: Tue May 12, 2020 8:08 am   Subject: Paid twice for Gixen Mirror, Still won't allow me to acces
I received some refund request and granted it, but not sure if it's from you. If not, please email me, refunds are never a problem.
  Topic: Ebay Item sold for less than my max price 143588701912
mario

Replies: 2
Views: 1560

PostForum: Support   Posted: Sun May 03, 2020 6:56 am   Subject: Ebay Item sold for less than my max price 143588701912
Cmjordan77,

You need to renew your eBay authorization. Log in to Gixen, click on the "Settings" button and renew your eBay authorization, it's expired. There is no cost to renew it.
  Topic: UGHHH! I renewed mirror service and Gixen never bid for me!
mario

Replies: 1
Views: 1346

PostForum: Support   Posted: Fri May 01, 2020 9:04 pm   Subject: UGHHH! I renewed mirror service and Gixen never bid for me!
Mirror subscription is not a requirement for the bid to work. Extending your eBay authorization (which is free to do) is.

The warning to renew eBay authorization should have been displayed even bef ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 2785

PostForum: Support   Posted: Thu Apr 30, 2020 8:58 pm   Subject: Won item, gixen status: OUTBID
I have sufficient logs for what happened, and have escalated this to eBay. Check from time to time, I will post updates in this forum thread once I have them.
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 2785

PostForum: Support   Posted: Thu Apr 30, 2020 5:08 am   Subject: Won item, gixen status: OUTBID
I agree. I just investigated this, and found that the status fetched by Gixen (from eBay) 10 seconds after auction ended is incorrect. The price shown is still 63.99 at that time, and you are not show ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 2785

PostForum: Support   Posted: Mon Apr 27, 2020 6:35 am   Subject: Won item, gixen status: OUTBID
Found the problem with 174254192057, it was a bug that caused the final status to be mis-recognized in some cases. It's fixed now, thank you for reporting it.
  Topic: List not matching ebay
mario

Replies: 2
Views: 1491

PostForum: Support   Posted: Sun Apr 26, 2020 4:10 pm   Subject: List not matching ebay
Gixen has server capacity to make more frequent checks, but the limiting factor is the number of calls Gixen is allowed to make with eBay. It's in millions per day, but this is not as much as I would ...
  Topic: Won item, gixen status: OUTBID
mario

Replies: 9
Views: 2785

PostForum: Support   Posted: Sun Apr 26, 2020 4:06 pm   Subject: Won item, gixen status: OUTBID
I need an item number to see what is wrong here.
  Topic: Password now not recognised
mario

Replies: 6
Views: 1986

PostForum: Support   Posted: Sun Apr 26, 2020 4:04 pm   Subject: Password now not recognised
Please email me - you will see my response as different mail server is used to send my responses, as opposed to automated emails sent from Gixen servers.
  Topic: Please i need to help with linking my ebay account.
mario

Replies: 7
Views: 2404

PostForum: Support   Posted: Mon Apr 20, 2020 6:35 am   Subject: Please i need to help with linking my ebay account.
Until this is resolved, now there are two links present for authorization - one that will trigger login to eBay, and that most users should use (except users using 2-factor authentication), and anothe ...
  Topic: Please i need to help with linking my ebay account.
mario

Replies: 7
Views: 2404

PostForum: Support   Posted: Mon Apr 20, 2020 5:36 am   Subject: Please i need to help with linking my ebay account.
It looks like an eBay bug. I will discuss this with eBay support.
  Topic: Unknown Error 3
mario

Replies: 9
Views: 2344

PostForum: Support   Posted: Wed Apr 15, 2020 5:37 pm   Subject: Unknown Error 3
I responded to your email.

There was a bug. Gixen tried to submit your initial bid, but it was above buy-it-now-price, so this failed. Unfortunately then the return code was mis-interpreted / not r ...
  Topic: Ebay Snipe not executed (nor attempted)
mario

Replies: 4
Views: 1586

PostForum: Support   Posted: Mon Apr 13, 2020 11:30 am   Subject: Ebay Snipe not executed (nor attempted)
Main server was late, however mirror server indicates that your eBay authorization expired. You need to renew it. There is no cost to do this, you can do it from the Gixen settings page.

Did you se ...
  Topic: Error when adding an item
mario

Replies: 16
Views: 3556

PostForum: Support   Posted: Fri Apr 10, 2020 4:16 am   Subject: Error when adding an item
So far I found that of all the international markets, affected are France, Italy and Spain. Canada, UK and Germany seem to be fine.

Either way, a workaround is now in place, so all users should be ...
  Topic: Error when adding an item
mario

Replies: 16
Views: 3556

PostForum: Support   Posted: Fri Apr 10, 2020 3:49 am   Subject: Error when adding an item
I looked into this. My best guess (and at this point it's just a guess) is that eBay rolled out some changes, which affected France and Italy marketplaces.

I put in place some temporary workaround ...
  Topic: Error when adding an item
mario

Replies: 16
Views: 3556

PostForum: Support   Posted: Thu Apr 09, 2020 6:10 pm   Subject: Error when adding an item
What is your target site?

This can happen if item id you are trying to add is not available on the marketplace your target is set to.

Try changing your target site to "United States" ( ...
  Topic: payment option other than paypal
mario

Replies: 4
Views: 2341

PostForum: Suggestions and Ideas   Posted: Sat Apr 04, 2020 7:31 pm   Subject: payment option other than paypal
I am seriously considering adding another option, e.g. credit cards directly via stripe or another payment processor.

Paypal stunned me by introducing (what is effectively) a price hike on March 1 ...
  Topic: Gixen says I won... but I didn't - potential account mixup
mario

Replies: 6
Views: 2176

PostForum: Support   Posted: Thu Apr 02, 2020 6:13 am   Subject: Gixen says I won... but I didn't - potential account mixup
Did you re-authorize in the meantime? If there is a problem, that will resolve it, but if you did, I can no longer see what happened here.
  Topic: Password
mario

Replies: 4
Views: 1814

PostForum: Support   Posted: Mon Mar 30, 2020 4:51 am   Subject: Password
I don't recall receiving ANY email from you. Please re-send.

The rest of your post does not make any sense. Even if Gixen were compromised, which *DID NOT* happen, how would that disclose any non-G ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 6469

PostForum: Support   Posted: Sat Mar 28, 2020 3:11 pm   Subject: \"The item is currently unavailable.\" error.Sell
eBay is working on a fix for this. Long story short, when seller is away, bids are not accepted through the interface Gixen uses, but are through the web UI.

This was not noticed before, as it was ...
  Topic: GIXEN listing highlighted in yellow
mario

Replies: 3
Views: 1376

PostForum: Support   Posted: Mon Mar 23, 2020 12:50 pm   Subject: GIXEN listing highlighted in yellow
Yellow means that your maximum bid is already below current high bid. What is the item id?
  Topic: Mirror Subscription
mario

Replies: 2
Views: 1314

PostForum: Support   Posted: Wed Mar 18, 2020 6:00 am   Subject: Mirror Subscription
Paul,

I responded to your email - you have multiple usernames.
  Topic: Removal of Gixen browser change with subscription
mario

Replies: 2
Views: 1359

PostForum: Support   Posted: Tue Mar 17, 2020 7:39 pm   Subject: Removal of Gixen browser change with subscription
Gixen never sent you to this or any similar link. Really not sure how you ended up with that link.
  Topic: You are not eligible to bid on this item (283773298113)
mario

Replies: 23
Views: 6486

PostForum: Support   Posted: Tue Mar 17, 2020 7:38 pm   Subject: You are not eligible to bid on this item (283773298113)
PasiniK,

Can you give me at least one item id?
  Topic: \"Too Many Requests\" - Status Message
mario

Replies: 20
Views: 4365

PostForum: Support   Posted: Tue Mar 17, 2020 7:38 pm   Subject: \"Too Many Requests\" - Status Message
duke6364gixen, this is a different issue - this happens when sellers are away. eBay is aware of the issue, but they haven't fixed it yet.
  Topic: Failed Bid
mario

Replies: 2
Views: 1412

PostForum: Support   Posted: Tue Mar 17, 2020 7:37 pm   Subject: Failed Bid
The seller is away. This is what blocked the bid. eBay is aware of the issue, and they are looking into it.
  Topic: COVID-19
mario

Replies: 0
Views: 2299

PostForum: Blog   Posted: Tue Mar 17, 2020 7:34 pm   Subject: COVID-19
I won't send an email to users about the virus, I'm sure everyone got it from just about any company you've dealt with...

So I will post my concerns here. Aside from health concerns, the second bi ...
  Topic: Error: array ( 'errorId' => 11000
mario

Replies: 2
Views: 1362

PostForum: Support   Posted: Sun Mar 15, 2020 9:24 pm   Subject: Error: array ( 'errorId' => 11000
There is an open ticket with eBay for this issue. They are working on this. Unfortunately I don't have a quick solution for this, so you may have to snipe this item manually.
  Topic: Gixen failed to bid for me
mario

Replies: 1
Views: 1099

PostForum: Support   Posted: Sun Mar 15, 2020 9:22 pm   Subject: Gixen failed to bid for me
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: Bid was never placed, thus I lose the auction
mario

Replies: 1
Views: 1087

PostForum: Support   Posted: Sun Mar 15, 2020 9:22 pm   Subject: Bid was never placed, thus I lose the auction
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: Gixen plus Mirror failed to bid on 2 separate auctions
mario

Replies: 2
Views: 1149

PostForum: Support   Posted: Sun Mar 15, 2020 9:21 pm   Subject: Gixen plus Mirror failed to bid on 2 separate auctions
See http://www.gixen.com/forum/viewtopic.php?t=9737
  Topic: \"Too Many Requests\" - Status Message
mario

Replies: 20
Views: 4365

PostForum: Support   Posted: Sun Mar 15, 2020 9:20 pm   Subject: \"Too Many Requests\" - Status Message
There was an issue with Gixen's communication with eBay's backend.

Apparently some limit was hit, a limit I was not fully aware of, so this is really my fault, not eBay's.

After some urgent co ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 6469

PostForum: Support   Posted: Sat Mar 14, 2020 8:10 pm   Subject: \"The item is currently unavailable.\" error.Sell
This is still open with eBay - they are still looking at it.

Note that the latest developments with the covid-19 affect all companies who are shifting a lot of employees to work remotely, and it's ...
  Topic: Cannot reset password
mario

Replies: 5
Views: 1711

PostForum: Support   Posted: Sat Mar 14, 2020 8:05 pm   Subject: Cannot reset password
I did reply some 9 hours ago, my apology for the delay.
  Topic: won according to gixen, not won according to ebay
mario

Replies: 4
Views: 1610

PostForum: Support   Posted: Sun Mar 08, 2020 9:23 pm   Subject: won according to gixen, not won according to ebay
This should be fixed now, and fix is deployed both to main and mirror servers.
  Topic: won according to gixen, not won according to ebay
mario

Replies: 4
Views: 1610

PostForum: Support   Posted: Sun Mar 08, 2020 8:04 pm   Subject: won according to gixen, not won according to ebay
It looks like there is a bug - if user is outbid with identical bid from another user that placed his / her maximum bid previously, Gixen does not detect this. I am looking into this. I will post anot ...
  Topic: Hard expire won’t stop
mario

Replies: 2
Views: 1272

PostForum: Support   Posted: Sun Mar 08, 2020 7:44 pm   Subject: Hard expire won’t stop
Can you please email me of let me know what your username is? After you link your eBay account, does the settings page indicate when your authorization expires / is good until?
  Topic: Gixen user privacy and GDPR
mario

Replies: 16
Views: 9932

PostForum: Announcements   Posted: Thu Mar 05, 2020 9:08 pm   Subject: Gixen user privacy and GDPR
Just to confirm - Gixen does not pass user data to any third party, except to eBay and law enforcement in case of fraud or other crime committed.

If this ever changes, I will ask for explicit user ...
  Topic: Gixen Mirror issues this morning
mario

Replies: 5
Views: 2451

PostForum: Support   Posted: Thu Feb 27, 2020 8:19 am   Subject: Gixen Mirror issues this morning
During the night, the mirror server crashed, and mirror database got corrupted.

It is being restored now. Some data on submitted bids may be lost, but will be available upon request from logs.

T ...
  Topic: when I subscript twice with Double settlement
mario

Replies: 3
Views: 1530

PostForum: Support   Posted: Tue Feb 25, 2020 7:22 pm   Subject: when I subscript twice with Double settlement
Yes, absolutely - I always issue refunds - to unhappy users for whatever reason, and for mistakes / double subscriptions too.

In fact, if I am unable to respond promptly and it's urgent and another ...
  Topic: Lost out on item, Given didn't work for me
mario

Replies: 4
Views: 1722

PostForum: Support   Posted: Tue Feb 25, 2020 7:19 pm   Subject: Lost out on item, Given didn't work for me
Unfortunately the error message received by eBay is not more verbose - it does not say what the restriction really is.
  Topic: How di I refresh the screen to update the bide end times?
mario

Replies: 4
Views: 1719

PostForum: Support   Posted: Sun Feb 23, 2020 8:36 pm   Subject: How di I refresh the screen to update the bide end times?
Yes - there is a warning not to do that. If you must refresh, rather click on "Add" button with all empty fields.
  Topic: Mirror
mario

Replies: 4
Views: 1497

PostForum: Support   Posted: Sun Feb 23, 2020 8:35 pm   Subject: Mirror
Please email me if you haven't already. Include your Gixen and eBay usernames.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 3103

PostForum: Support   Posted: Sun Feb 23, 2020 1:44 pm   Subject: \"INVALID AUTHORIZATION \"
My apology about that, they were supposed to get updated. I am looking into how this could have happened.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 3103

PostForum: Support   Posted: Sun Feb 23, 2020 9:15 am   Subject: \"INVALID AUTHORIZATION \"
Wedman08,

I just checked, and the authorization under your account is good, however the authorization on which snipe was scheduled isn't. Did you update this authorization before or after this snip ...
  Topic: Auth token is hard expired.
mario

Replies: 3
Views: 1490

PostForum: Support   Posted: Sat Feb 22, 2020 5:11 pm   Subject: Auth token is hard expired.
Just to add - maximum duration of ebay authorizations is 18 months. So they have to be renewed at least once every 18 months. And I can only guess why sometimes this needs to be done sooner.
  Topic: \"INVALID AUTHORIZATION \"
mario

Replies: 13
Views: 3103

PostForum: Support   Posted: Sat Feb 22, 2020 2:14 pm   Subject: \"INVALID AUTHORIZATION \"
Authorization should be applied to active snipes when users re-authorize their account. What seems to be a problem is that some authorizations sometimes get invalid, and there is no notification to us ...
  Topic: Bid not placed - ebay error?
mario

Replies: 5
Views: 1695

PostForum: Support   Posted: Sat Feb 22, 2020 2:11 pm   Subject: Bid not placed - ebay error?
eBay is working on getting this fixed. Not sure how they will do it - but active auctions on which bids cannot be placed make no sense.
  Topic: Plagued by ads.
mario

Replies: 2
Views: 1240

PostForum: Support   Posted: Sat Feb 22, 2020 2:09 pm   Subject: Plagued by ads.
You shouldn't see any ads when logged in if you are a subscriber. Please email me and include your username.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 7
Views: 2682

PostForum: Support   Posted: Thu Feb 20, 2020 2:29 pm   Subject: AUCTION ENDED EARLY OR SNIPE LATE
I don't see any recent failures any longer, for yours or any other account. So these must have been some intermittent eBay issues.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
mario

Replies: 7
Views: 2682

PostForum: Support   Posted: Tue Feb 18, 2020 12:56 pm   Subject: AUCTION ENDED EARLY OR SNIPE LATE
I checked the logs, at that particular moment requests to eBay were timing out from both main and mirror, and not only for this bid. It looks like eBay was having an issue, or doing something at the t ...
  Topic: Item bid with one account won in the other
mario

Replies: 4
Views: 2027

PostForum: Support   Posted: Mon Feb 17, 2020 5:23 pm   Subject: Item bid with one account won in the other
The only explanation is that you linked accounts wrong... Gixen now forces login to eBay when linking accounts to make mistakes such as this one less likely.

I recommend that you unlink your eBay a ...
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 6487

PostForum: Announcements   Posted: Mon Feb 17, 2020 12:26 pm   Subject: Auctions with Buy-It-Now option
I could do that, but not sure if there will be enough time left.
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 6487

PostForum: Announcements   Posted: Mon Feb 17, 2020 10:23 am   Subject: Auctions with Buy-It-Now option
Mark,

It's a great observation - such scenario is possible, but in practice I expect it to be very rare.

What I implemented is not a perfect solution, but it beats what is currently in place. A ...
  Topic: Auctions with Buy-It-Now option
mario

Replies: 14
Views: 6487

PostForum: Announcements   Posted: Mon Feb 17, 2020 9:47 am   Subject: Auctions with Buy-It-Now option
I want to clarify one important technical change to how bidding is done by Gixen on auctions that have a buy-it-now option that is lower than the user's maximum bid.

You may ask yourself - why wou ...
  Topic: \"The item is currently unavailable.\" error.Sell
mario

Replies: 17
Views: 6469

PostForum: Support   Posted: Sun Feb 16, 2020 7:36 am   Subject: \"The item is currently unavailable.\" error.Sell
eBay responded to this issue - and the root cause was indeed sellers who are unavailable, and have active auctions. They are still looking into this, as it makes no sense to block bids for auctions, y ...
  Topic: none
mario

Replies: 28
Views: 5751

PostForum: Support   Posted: Tue Feb 11, 2020 12:07 am   Subject: none
The reason why I asked is - you said that you may have to bid manually, which makes no sense to me. As I mentioned before - this is a convenience feature that does not affect sniping.

Not sure why ...
  Topic: none
mario

Replies: 28
Views: 5751

PostForum: Support   Posted: Mon Feb 10, 2020 1:25 pm   Subject: none
Sorry, I saw this too late... however, not sure what the problem was here - if your bid was too low, and Gixen did not reflect that with the more recent price update, there is nothing you would lose h ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Sun Feb 09, 2020 9:58 pm   Subject: New sniping engine
Name is not pulled or retrieved from eBay - it's actually received in payment notifications from Paypal, and only for mirror subscribers. Aside from name, Gixen also receives user country & addres ...
  Topic: Block period
mario

Replies: 1
Views: 1707

PostForum: Support   Posted: Sun Feb 09, 2020 9:46 pm   Subject: Block period
You can add as many bids as you wish during the duration of the block, but only those ending within the duration of the block will be executed from the mirror server as well.
  Topic: Bids Failing with new engine
mario

Replies: 13
Views: 3876

PostForum: Support   Posted: Sun Feb 09, 2020 6:33 am   Subject: Bids Failing with new engine
I am not going to ignore the issue, I assure you of that. We may have to wait a bit longer for eBay to investigate, but it's not going to be ignored. I don't think eBay wants issues like this ignored ...
  Topic: Bids Failing with new engine
mario

Replies: 13
Views: 3876

PostForum: Support   Posted: Sat Feb 08, 2020 8:47 pm   Subject: Bids Failing with new engine
I finally, on my second attempt (apology for that), made necessary modifications to actually display the error as reported by eBay, instead of "UNKNOWN ERROR".

There are some issues that ...
  Topic: shows that won when actually not
mario

Replies: 4
Views: 2614

PostForum: Support   Posted: Sat Feb 08, 2020 8:43 pm   Subject: shows that won when actually not
Yes, please, if that's the case I consider it serious, please let me know the item id so that I can investigate.
  Topic: Current price on gixen differs from current bid on ebay
mario

Replies: 2
Views: 2075

PostForum: Support   Posted: Sat Feb 08, 2020 6:16 am   Subject: Current price on gixen differs from current bid on ebay
At the moment price updates are done once every 4 hours. I am working on increasing frequency for items ending sooner.
  Topic: Where is the link to sign up
mario

Replies: 1
Views: 2399

PostForum: Impressions   Posted: Sat Feb 08, 2020 1:03 am   Subject: Where is the link to sign up
Just click on the "Settings" button after you log in and you will see options.
  Topic: Bids not placed: \"Bid under asking price\"
mario

Replies: 3
Views: 2080

PostForum: Support   Posted: Fri Feb 07, 2020 5:31 pm   Subject: Bids not placed: \"Bid under asking price\"
Same error that happened to a few other users, "Item not available". I am waiting for eBay to investigate this.

The fact that these two bids were close to each other indicates that this h ...
  Topic: bid not placed
mario

Replies: 5
Views: 2643

PostForum: Support   Posted: Fri Feb 07, 2020 5:17 pm   Subject: bid not placed
I'll see why the correct message was not displayed, that's a bug on my side, and I did think I fixed that.

The real failure reason, however, is "409 Conflict, The item is currently unavailable ...
  Topic: INVALID AUTHORIZATION
mario

Replies: 4
Views: 2901

PostForum: Support   Posted: Fri Feb 07, 2020 5:14 pm   Subject: INVALID AUTHORIZATION
For some reason, the authorization must have been revoked. This happens sometimes when users change password, but also for other reasons. Email me your username and I can check.

In the meantime, ju ...
  Topic: Gixen showing bids but Ebay says 0 bids
mario

Replies: 11
Views: 3484

PostForum: Support   Posted: Fri Feb 07, 2020 10:02 am   Subject: Gixen showing bids but Ebay says 0 bids
I believe this is fixed now (it may take up to three hours to update all items). If not, at least now I have far more logging in place, so if you see this again please let me know.
  Topic: Gixen showing bids but Ebay says 0 bids
mario

Replies: 11
Views: 3484

PostForum: Support   Posted: Fri Feb 07, 2020 9:39 am   Subject: Gixen showing bids but Ebay says 0 bids
I am looking at this, I see the problem.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 4252

PostForum: Support   Posted: Fri Feb 07, 2020 6:45 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
I submitted an inquiry with eBay about this. We'll see what they respond. It may take some days to receive a response.
  Topic: bid not placed
mario

Replies: 9
Views: 2941

PostForum: Support   Posted: Fri Feb 07, 2020 6:44 am   Subject: bid not placed
This issue is fixed now. My apology it happened in the first place.
  Topic: bid not placed
mario

Replies: 9
Views: 2941

PostForum: Support   Posted: Fri Feb 07, 2020 6:30 am   Subject: bid not placed
This is an omission on my part - Gixen tried to submit your bid on eBay Belgium, but this is not supported apparently. I am working on resolving this. Bids for all unsupported marketplaces will be sub ...
  Topic: gixen bid under a wrong name
mario

Replies: 4
Views: 2385

PostForum: Support   Posted: Fri Feb 07, 2020 6:23 am   Subject: gixen bid under a wrong name
I now found a way to force login to eBay when granting authorization. Users now will always be prompted to log in to eBay.
  Topic: problem with android app (and nobile web page)
mario

Replies: 3
Views: 2136

PostForum: Support   Posted: Fri Feb 07, 2020 6:23 am   Subject: problem with android app (and nobile web page)
The symptoms you described indicate that either your authorization has expired, or you are not properly logged in.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 2:19 pm   Subject: Re: another bid not placed issue/query
Boo hoo. Cries. Missed out on a rare item. My bid on item # 303466777290 (ebay uk) does not seem to have been placed. The item sold for a much lower price yet Gixen status shows BID UNDER ASKING PRICE ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Thu Feb 06, 2020 11:26 am   Subject: Making people wait 60 seconds before accessing account
Any suggestion where to find these ads / videos?
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 11:18 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
No, there was a display issue, but this particular issue is rare.
  Topic: Is the Andriod app ready for prime time?
mario

Replies: 1
Views: 1574

PostForum: Support   Posted: Thu Feb 06, 2020 11:16 am   Subject: Is the Andriod app ready for prime time?
It's working, but it's buggy and crashes sometimes. I am waiting for the new release of the development tool I used (Embarcadero C++ Builder) as the current one does not support 64-bit (now required b ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 7:01 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
The display bug on Gixen's side is fixed now. The error displayed should now always be whatever eBay returns.
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
mario

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 5:59 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
The message "BID UNDER ASKING PRICE" is a bug (I will fix that soon), the real reason why this failed is "You are not eligible to bid on this item.".

There is some restriction o ...
  Topic: I keep trying but I can't sign up :-(
mario

Replies: 6
Views: 2498

PostForum: Support   Posted: Thu Feb 06, 2020 5:55 am   Subject: I keep trying but I can't sign up :-(
To avoid confusion, I recommend that you select a Gixen username different than your eBay username.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 3105

PostForum: Support   Posted: Wed Feb 05, 2020 8:02 pm   Subject: Won items but 0 bids shown
This is addressed now, there is a process in the background that should update number of bids properly. Don't expect it to be instant - you can expect updates every 3 hours or so.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 3105

PostForum: Support   Posted: Wed Feb 05, 2020 2:25 pm   Subject: Won items but 0 bids shown
I'll take a look at this, it should be accurate. It's a bug, no question about it.
  Topic: Gixen didn't place my bid - claimed \"bid under askin
mario

Replies: 8
Views: 2372

PostForum: Support   Posted: Wed Feb 05, 2020 2:18 pm   Subject: Re: Failed bid
Hi, I've just started using your software the past week or so with good results, but a few days ago I had one that never bid up to my limit. It was eBay item # 254493046263
It sold for $15.50 and my ...
  Topic: Gixen didn't place my bid - claimed \"bid under askin
mario

Replies: 8
Views: 2372

PostForum: Support   Posted: Wed Feb 05, 2020 5:03 am   Subject: Gixen didn't place my bid - claimed \"bid under askin
174171728684 failure was caused by a bug that was fixed since. My apology about that.
  Topic: Won items but 0 bids shown
mario

Replies: 9
Views: 3105

PostForum: Support   Posted: Wed Feb 05, 2020 5:00 am   Subject: Won items but 0 bids shown
Can you please give me at least one item id?
  Topic: Bid Not Placed
mario

Replies: 2
Views: 1691

PostForum: Support   Posted: Tue Feb 04, 2020 11:20 pm   Subject: Bid Not Placed
I am not sure what happened here. The error eBay returned was "The item is currently unavailable.". Haven't seen this before. It does not seem that Gixen was late either, which would be one ...
  Topic: Reauthorizing
mario

Replies: 23
Views: 4909

PostForum: Support   Posted: Tue Feb 04, 2020 10:42 pm   Subject: Reauthorizing
NSM,

What is the other account / item id? I am not sure I see what the problem is here.
  Topic: Reauthorizing
mario

Replies: 23
Views: 4909

PostForum: Support   Posted: Tue Feb 04, 2020 10:46 am   Subject: Reauthorizing
This may have been a temporary eBay issue, I made no changes since yesterday. What would greatly help me with the issue is if someone could email me screenshots of this (including visible URLs).

Fr ...
  Topic: Auction ended. This auction has ended.
mario

Replies: 6
Views: 2003

PostForum: Support   Posted: Tue Feb 04, 2020 10:43 am   Subject: Auction ended. This auction has ended.
Can you let me know what the item id is? I can check the logs.
  Topic: gixen missed my bid, \"NETWORK ERROR\" what happe
mario

Replies: 10
Views: 2713

PostForum: Support   Posted: Tue Feb 04, 2020 10:12 am   Subject: gixen missed my bid, \"NETWORK ERROR\" what happe
foresterdon, my apology, I am looking into how this happened, and investigating whether there was a problem at the time, or if this was caused by a bug. Let me know if you don't get a similar deal to ...
  Topic: Paid subscription twice in 2019
mario

Replies: 2
Views: 1692

PostForum: Support   Posted: Tue Feb 04, 2020 9:13 am   Subject: Paid subscription twice in 2019
Looking at this, will respond by email.
  Topic: My Bid Was Not Palced
mario

Replies: 2
Views: 1583

PostForum: Support   Posted: Mon Feb 03, 2020 7:51 am   Subject: My Bid Was Not Palced
Steve,

You did nothing wrong, you discovered a new bug in the GDM backend routines. I fixed it now. Please let me know if I can help you find a similar item again, my sincere apology.
  Topic: gixen missed my bid, \"NETWORK ERROR\" what happe
mario

Replies: 10
Views: 2713

PostForum: Support   Posted: Mon Feb 03, 2020 7:19 am   Subject: gixen missed my bid, \"NETWORK ERROR\" what happe
The network error on main server was legitimate (this happens), and mirror seems to have failed because of invalid authorization. Have you changed your ebay password after granting authorization to Gi ...
  Topic: Purge problem, item getting stuck in list.
mario

Replies: 2
Views: 1359

PostForum: Support   Posted: Mon Feb 03, 2020 7:14 am   Subject: Purge problem, item getting stuck in list.
Not sure why, but I turned on some additional logging to get more information.
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 3074

PostForum: Support   Posted: Mon Feb 03, 2020 5:34 am   Subject: Your password may not be strong enough??
I found the problem, thank you. It had nothing to do with the interface switch, something else happened.
  Topic: Please re-authorize Gixen on eBay
mario

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Sun Feb 02, 2020 2:39 pm   Subject: Please re-authorize Gixen on eBay
The Settings button is right above your snipes. It's not a tab, but a button, left of Logout button.

davidaedwards, no, if you see that it's active there is no need to do it again, but no harm eith ...
  Topic: bidding much higher and still lost: gixen did not bid
mario

Replies: 2
Views: 1128

PostForum: Support   Posted: Sun Feb 02, 2020 2:33 pm   Subject: bidding much higher and still lost: gixen did not bid
You scheduled this bid only 25 seconds before auction end. That's far too late.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sun Feb 02, 2020 2:32 pm   Subject: I think mirror sniper service caused higher cost!
The problem has NOT been fixed. In the last five hours, I bid against myself repeatedly, winning items against myself from both accounts. Double bids were executed on all of my snipes.

At the time ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sun Feb 02, 2020 2:30 pm   Subject: I think mirror sniper service caused higher cost!
yukon22, double bid is fine - it means your bid was sent from both main and mirror servers. What was discussed here is different - when some users link two different ebay accounts and end up bidding a ...
  Topic: Mirror subscription not recognised
mario

Replies: 2
Views: 1082

PostForum: Support   Posted: Sun Feb 02, 2020 2:17 pm   Subject: Mirror subscription not recognised
This typically happens when you have multiple Gixen accounts, and your subscription is under a different account.

Use https://www.gixen.com/forgotusername.php to see if you have other accounts (you ...
  Topic: picture posting
mario

Replies: 2
Views: 1021

PostForum: Support   Posted: Sun Feb 02, 2020 2:11 pm   Subject: picture posting
No - there used to be a lot of spam that used links of all kinds, so I disabled links all together.
  Topic: Why did I lose this auction?
mario

Replies: 15
Views: 3512

PostForum: Support   Posted: Sun Feb 02, 2020 2:10 pm   Subject: Why did I lose this auction?
Diane,

It's possible that changing password invalidated authorization, I have seen happen either way after password change. I guess it depends on circumstances, but only ebay knows.
  Topic: double bids
mario

Replies: 4
Views: 1248

PostForum: Support   Posted: Sun Feb 02, 2020 11:21 am   Subject: double bids
buster, see https://www.gixen.com/forum/viewtopic.php?p=35681#35681

This won't happen again - Gixen is no longer sending your bid using two different eBay authorizations.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sun Feb 02, 2020 11:20 am   Subject: I think mirror sniper service caused higher cost!
Larry, go to ebay.com and log out of eBay. Then repeat the linking in Gixen and you will be asked to sign in to eBay.
  Topic: Vixen intermittently requests email addy at login
mario

Replies: 1
Views: 932

PostForum: Support   Posted: Sun Feb 02, 2020 11:19 am   Subject: Vixen intermittently requests email addy at login
You must be clicking on the "Sign Up" button instead of "Log in". After initial sign up, Gixen will not be asking for your email address.
  Topic: Please re-authorize Gixen on eBay
mario

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Sun Feb 02, 2020 9:30 am   Subject: Please re-authorize Gixen on eBay
With some bumps along the way (forgive me for that), Gixen has now fully transitioned to the new eBay interface, so far the first and only sniping service that has done so. While the benefit may not b ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sun Feb 02, 2020 8:54 am   Subject: I think mirror sniper service caused higher cost!
Fixed.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sun Feb 02, 2020 8:22 am   Subject: I think mirror sniper service caused higher cost!
Mark,

This was a bug, it's fixed now, if you go to the settings page you should see everything correctly now.

I was quite surprised how many users have multiple eBay accounts, and linked two dif ...
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Sat Feb 01, 2020 9:59 pm   Subject: I think mirror sniper service caused higher cost!
You had to be logged in to that other eBay account when renewing authorization, otherwise there is no way it would happen. However, this is concerning.

I will send an announcement shortly, but I de ...
  Topic: Why did I lose this auction?
mario

Replies: 15
Views: 3512

PostForum: Support   Posted: Sat Feb 01, 2020 9:55 pm   Subject: Why did I lose this auction?
bebemarie,

I looked, and there is a bug in a sense that return status was not recognized. I fixed that. That said, the real issue is that your eBay authorizations are invalid, for whatever reason. ...
  Topic: 2 major thumbs down
mario

Replies: 8
Views: 3413

PostForum: Impressions   Posted: Sat Feb 01, 2020 8:00 am   Subject: 2 major thumbs down
I pity you Mario with having to deal (graciously) with such idiots!

No, no, this is understandable when you are new to bidding / sniping, one really needs to learn about this to understand, it's no ...
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 3074

PostForum: Support   Posted: Sat Feb 01, 2020 7:58 am   Subject: Your password may not be strong enough??
Can you please email me and include your Gixen username? I need to see this for myself, I don't see why you should be getting the weak password warning.
  Topic: Bids Posting WAY too early
mario

Replies: 2
Views: 1215

PostForum: Support   Posted: Sat Feb 01, 2020 7:57 am   Subject: Bids Posting WAY too early
It's pretty much impossible that Gixen places a bid early, even seconds early, and especially half an hour early.
  Topic: Account showing as unpaid even though paid
mario

Replies: 8
Views: 1894

PostForum: Support   Posted: Sat Feb 01, 2020 7:55 am   Subject: Account showing as unpaid even though paid
Just responded to your email, sorry for the late response, my mailbox gets pretty full these days.
  Topic: ebay authorization renewed but still red warning message!
mario

Replies: 3
Views: 1433

PostForum: Support   Posted: Sat Feb 01, 2020 7:51 am   Subject: ebay authorization renewed but still red warning message!
I now recommend that all users grant the secondary authorization to Gixen. Once you do, the primary authorization will no longer be used. I will be sending an email announcement to all users later tod ...
  Topic: meaning of \"offset\" and \"mirror\" wh
mario

Replies: 1
Views: 2432

PostForum: Impressions   Posted: Tue Jan 28, 2020 10:40 pm   Subject: meaning of \"offset\" and \"mirror\" wh
That's seconds before auction end when your bids are sent, from the main server and mirror server respectively.
  Topic: 2 major thumbs down
mario

Replies: 8
Views: 3413

PostForum: Impressions   Posted: Tue Jan 28, 2020 10:39 pm   Subject: 2 major thumbs down
I found your account and your bid. Your maximum bid was 41.99, and auction was won for 41.00. You lost because of eBay's bid increments.

This is normal - it's not enough that your bid is higher tha ...
  Topic: Allow people to add buy it now items.
mario

Replies: 2
Views: 1807

PostForum: Suggestions and Ideas   Posted: Tue Jan 28, 2020 10:36 pm   Subject: Allow people to add buy it now items.
Rick, it makes sense for group bids. E.g. if auction is lost, proceed and buy buy-it-now item immediately. I will think about adding this when time allows.
  Topic: Item list display: yellow highlight for 'underbids'
mario

Replies: 4
Views: 1632

PostForum: Support   Posted: Tue Jan 28, 2020 10:35 pm   Subject: Item list display: yellow highlight for 'underbids'
I don't think this is related, but feel free to deactivate secondary authorization and see if there is a difference.
  Topic: I think mirror sniper service caused higher cost!
mario

Replies: 36
Views: 6218

PostForum: Support   Posted: Tue Jan 28, 2020 10:33 pm   Subject: I think mirror sniper service caused higher cost!
This is quite unfortunate that you had different authorizations for two different ebay accounts. If this was a permanent state of things, I would see that I check for this somehow, but this is merely ...
  Topic: forgotten username /password
mario

Replies: 1
Views: 1118

PostForum: Support   Posted: Mon Jan 27, 2020 8:44 pm   Subject: forgotten username /password
Use https://www.gixen.com/forgotusername.php to retrieve your Gixen username.

Use https://www.gixen.com/forgotpassword.php to reset your password.

If this doesn't help - email me and include as ...
  Topic: Error Message
mario

Replies: 1
Views: 1184

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 pm   Subject: Error Message
My apology, please try again now.
  Topic: Error Array
mario

Replies: 22
Views: 5605

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 pm   Subject: Error Array
Please try again, it should work now. My apology for the issue.
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Mon Jan 27, 2020 11:26 am   Subject: New sniping engine
I checked the documentation, and indeed, EBAY_NL is not supported. All unsupported marketplaces will now default to eBay US. This does not make a difference in most cases. The only exception would be ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Mon Jan 27, 2020 8:50 am   Subject: New sniping engine
Thank you for this. I have to check, this is interesting. I have no idea why EBAY NL is not supported, but I will find out.
  Topic: Your password may not be strong enough??
mario

Replies: 11
Views: 3074

PostForum: Support   Posted: Mon Jan 27, 2020 8:42 am   Subject: Re: Password strength
It seems odd that you allow only letters and numbers when one of the key components of password strength is the use of non alaphanumeric characters. Without those my Gixen password will always be weak ...
  Topic: not receiving password change email
mario

Replies: 1
Views: 1225

PostForum: Support   Posted: Mon Jan 27, 2020 12:41 am   Subject: not receiving password change email
Can you please email me and include your username? I will check what's going on.
  Topic: Security Token expires as soon as gixen uses ebay account
mario

Replies: 3
Views: 1501

PostForum: Support   Posted: Mon Jan 27, 2020 12:40 am   Subject: Security Token expires as soon as gixen uses ebay account
philippfx, try changing the target settings to ebay.de (on Gixen settings page). I haven't seen this problem before.
  Topic: Error Array
mario

Replies: 22
Views: 5605

PostForum: Support   Posted: Mon Jan 27, 2020 12:38 am   Subject: Error Array
I made the error more verbose now. Please let me know if you see this error again.
  Topic: Error Array
mario

Replies: 22
Views: 5605

PostForum: Support   Posted: Mon Jan 27, 2020 12:20 am   Subject: Error Array
I wish you gave me time to figure it out. I can't replicate the issue with my own account. It's indeed related to the secondary authorization, but I don't know what the issue is yet. Apparently it hap ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Sat Jan 25, 2020 10:40 pm   Subject: New sniping engine
All known bugs are fixed on both eBay's and Gixen's side, and this feature is now again turned on on the mirror server (only). A notification is being sent to users, asking again for secondary authori ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Sat Jan 25, 2020 10:39 pm   Subject: New sniping engine
hal,

I would need some time to check what is exactly possible to get. As far as I know, not much by default, as there are different access levels. To the best of my recollection, Gixen fetches info ...
  Topic: importing watch list from ebay
mario

Replies: 2
Views: 1274

PostForum: Support   Posted: Thu Jan 23, 2020 8:39 am   Subject: importing watch list from ebay
Please email me and include your username. I can check what is wrong.
  Topic: Refreshing Number/Amount of Bids
mario

Replies: 3
Views: 1385

PostForum: Support   Posted: Thu Jan 23, 2020 8:39 am   Subject: Refreshing Number/Amount of Bids
Nothing - this is done in the background, every few hours or so. If it's been longer than that and no refresh, let me know what the item id is, and I will check. Note that this is a convenience featur ...
  Topic: Mirror subscription lost when I had to change user name.
mario

Replies: 1
Views: 957

PostForum: Support   Posted: Thu Jan 23, 2020 7:21 am   Subject: Mirror subscription lost when I had to change user name.
Mirror subscription is tied to your Gixen username, not eBay username.

If you forgot your Gixen username, use https://www.gixen.com/forgotusername.php

If you forgot your Gixen password, use http ...
  Topic: Gixwn authorisation expired
mario

Replies: 2
Views: 1265

PostForum: Support   Posted: Wed Jan 22, 2020 1:10 pm   Subject: Gixwn authorisation expired
You must be using Gixen Desktop Manager. You have to log in to the web UI at www.gixen.com, and click on the "Settings" button. Then you will see it. You cannot extend your authorization fro ...
  Topic: UK pounds or dollars in amount?
mario

Replies: 7
Views: 2346

PostForum: Support   Posted: Fri Jan 17, 2020 7:19 am   Subject: UK pounds or dollars in amount?
Rick,

Not always. e.g. items on eBay.ca can be listed both in USD and CAD (seller can choose). I'm sure there are more such examples. So one should look at the currency of the listing.
  Topic: EBAY SELLER BLOCK ME FROM BIDS
mario

Replies: 7
Views: 4402

PostForum: Support   Posted: Mon Jan 13, 2020 3:53 pm   Subject: EBAY SELLER BLOCK ME FROM BIDS
You would get the same messages for manual bids, they come straight from eBay. eBay can see how the bid was placed, it's OK to say Gixen placed them for you, but this is irrelevant. Your bid was block ...
  Topic: Made payment of 6.00, but no mirror.
mario

Replies: 1
Views: 1103

PostForum: Support   Posted: Mon Jan 13, 2020 3:52 pm   Subject: Made payment of 6.00, but no mirror.
You can transfer your mirror subscription from one account (Gixen username) to another from the Gixen settings page (either account). There is a link that will take you to the automated form.

If th ...
  Topic: Warning: pg_connect(): Unable to connect to PostgreSQL serv
mario

Replies: 3
Views: 1615

PostForum: Support   Posted: Mon Jan 13, 2020 6:52 am   Subject: Warning: pg_connect(): Unable to connect to PostgreSQL serv
Not sure why this happened, everything seems fine now. I will setup some additional monitoring.
  Topic: Country sepcific setting ignored
mario

Replies: 5
Views: 2689

PostForum: Support   Posted: Mon Jan 13, 2020 6:48 am   Subject: Country sepcific setting ignored
To clarify this - Chicago and Miami are locations of Gixen servers, or at least they were (this can change based on needs, but there are always at least two).

Target is the eBay country site where ...
  Topic: Refund
mario

Replies: 2
Views: 2938

PostForum: Impressions   Posted: Thu Jan 09, 2020 4:23 pm   Subject: Refund
Refund issued, sorry for the delay.
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Thu Jan 09, 2020 2:49 pm   Subject: New sniping engine
It does, adult items can be bid on right now without an issue.
  Topic: Advanced Search Function??
mario

Replies: 4
Views: 2411

PostForum: Suggestions and Ideas   Posted: Thu Jan 09, 2020 2:47 pm   Subject: Advanced Search Function??
Can you email me with more details? I am unaware of that "100" limit. If there is a way to improve search, I may be interested in it.
  Topic: Refund
mario

Replies: 2
Views: 2938

PostForum: Impressions   Posted: Thu Jan 09, 2020 2:46 pm   Subject: Refund
Please email me and include your paypal email address if you are not the user I issue refund to today. Paypal transaction ID does not help me - it's different for buyer and seller.
  Topic: Some insights from December 2019
mario

Replies: 1
Views: 2233

PostForum: Blog   Posted: Sat Jan 04, 2020 1:29 pm   Subject: Some insights from December 2019
I rarely look at what Gixen is buying for users. I am usually busy with all kinds of practical problems I have to resolve for users that I simply don't have time for that.

I did, however, look this ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Fri Jan 03, 2020 10:25 am   Subject: Making people wait 60 seconds before accessing account
Jeninwi, as Mark said - please email me - you should absolutely not be seeing the nag screen or ads of any kind as a paying member.
  Topic: I bid 8.79 but auction ended at 8.00 ... why?
mario

Replies: 9
Views: 2697

PostForum: Support   Posted: Tue Dec 31, 2019 7:57 am   Subject: I bid 8.79 but auction ended at 8.00 ... why?
Rick,

Your bid was 8.79 and this indeed looks like a bug on eBay's side. I could ask eBay to investigate this, but I'm not sure it will do any good.
  Topic: Cannot purchase Gixen subscription
mario

Replies: 6
Views: 2419

PostForum: Support   Posted: Tue Dec 31, 2019 7:48 am   Subject: Cannot purchase Gixen subscription
Please email me - there is a way to purchase subscription using paypal "Send Money" with the right text entered into memo section. Please include your username.
  Topic: Waiting a fix for default bid offset from March 2019 :(
mario

Replies: 2
Views: 1503

PostForum: Support   Posted: Thu Dec 26, 2019 9:51 am   Subject: Waiting a fix for default bid offset from March 2019 :(
Please try again now, I believe I fixed this now.

My apology for taking this long for this fix.
  Topic: referral and/or micropayments/commissions to Gixen
mario

Replies: 3
Views: 2552

PostForum: Suggestions and Ideas   Posted: Mon Dec 23, 2019 7:26 pm   Subject: referral and/or micropayments/commissions to Gixen
Gixen is doing decent money now. Not making anyone rich, but decent nevertheless. The things you mention are usually reserved for registered charities, which Gixen is not.
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Mon Dec 23, 2019 5:48 am   Subject: New sniping engine
wimmer, are you the user who emailed me as well? If so, this is resolved now.

In general, one should just repeat the re-auth process.
  Topic: Another (?) dumb (?) new user query re: pricing
mario

Replies: 4
Views: 2152

PostForum: Support   Posted: Mon Dec 23, 2019 5:46 am   Subject: Another (?) dumb (?) new user query re: pricing
Users asked for it, I provided other options, but most users still use annual and 2-year subscriptions, with mirror chunks being distant third. Pay-per-use, that some users asked for, is almost not us ...
  Topic: unable to set a bid, paid for 2 years
mario

Replies: 2
Views: 1565

PostForum: Support   Posted: Sun Dec 22, 2019 2:14 pm   Subject: unable to set a bid, paid for 2 years
Any error message that you see?

The most typical reason when users are unable to schedule a snipe is when eBay authorization expires. This can be extended from the Gixen settings page. But I am not ...
  Topic: PostgreSQL error while attempting to login
mario

Replies: 3
Views: 1732

PostForum: Support   Posted: Sat Dec 21, 2019 9:13 pm   Subject: PostgreSQL error while attempting to login
It looks like there were some intermittent connectivity problems today. I will monitor servers for this. Thank you for reporting this.
  Topic: The Gixen App is long overdue
mario

Replies: 2
Views: 2592

PostForum: Suggestions and Ideas   Posted: Mon Dec 16, 2019 5:48 pm   Subject: The Gixen App is long overdue
I do - in fact I intend to look into it right after the holidays. Cannot make any promises until I see what the challenges are, and how much of an existing code I can re-use.
  Topic: All international bids are now in USD?
mario

Replies: 11
Views: 3732

PostForum: Support   Posted: Sun Dec 15, 2019 10:58 pm   Subject: All international bids are now in USD?
Made some extensive analysis, and found this to be an eBay bug, on a secondary interface, in a call I use to fetch item information. Unfortunately I did not catch this before deploying things, and I a ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Sun Dec 15, 2019 3:41 pm   Subject: New sniping engine
I disabled the new interface until I see what is happening. All mirror bids are back to being sent using the primary interface.
  Topic: All international bids are now in USD?
mario

Replies: 11
Views: 3732

PostForum: Support   Posted: Sun Dec 15, 2019 3:30 pm   Subject: All international bids are now in USD?
It's impossible to change the bidding currency, it's always the currency of the listing, but it's possible in the new interface that mis-recognizing the currency will cause the bid to fail.

I will ...
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Sat Dec 14, 2019 7:30 am   Subject: New sniping engine
You are looking at the eBay settings page, not Gixen settings page. Log in to Gixen, click on the "Settings" button and you will see it.
  Topic: New sniping engine
mario

Replies: 44
Views: 16308

PostForum: Announcements   Posted: Fri Dec 13, 2019 8:06 pm   Subject: New sniping engine
In the following weeks, Gixen will start transitioning to using the newest eBay interface. From a user perspective, everything will look just the same, but reliability will be further strengthened by ...
  Topic: Login repeatedly required
mario

Replies: 2
Views: 1546

PostForum: Support   Posted: Fri Dec 13, 2019 6:19 am   Subject: Login repeatedly required
Click on "Add" button with all fields empty.
  Topic: (Other) Colors for Gixen WEB and the DTM
mario

Replies: 5
Views: 2950

PostForum: Suggestions and Ideas   Posted: Fri Dec 13, 2019 6:19 am   Subject: (Other) Colors for Gixen WEB and the DTM
Red is already used for editing, and yellow for max bid under current price. I am open, however, to adding more colors that don't change the existing meaning of these two colors.
  Topic: Subscription
mario

Replies: 1
Views: 2036

PostForum: Suggestions and Ideas   Posted: Tue Dec 10, 2019 5:34 am   Subject: Subscription
This is controlled by paypal, Gixen has no control over this, however I believe paypal always uses your balance first, if any.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Sun Dec 08, 2019 6:44 am   Subject: Re: 5-year option
I value your service-- it saves me money on ebay auctions. You have already save me hundreds. ...Please add a dynamic option where we may purchase 3+ years of premium service.

I'm concerned with se ...
  Topic: New user feedback on UI when bidding on many items
mario

Replies: 3
Views: 2310

PostForum: Suggestions and Ideas   Posted: Fri Dec 06, 2019 7:29 pm   Subject: New user feedback on UI when bidding on many items
I am looking to hire someone to do this. Maybe I could figure it out, but I am busy with so much more, specifically with the new interface to access eBay, and will also be busy with mobile apps in the ...
  Topic: Android app outdated
mario

Replies: 3
Views: 1687

PostForum: Support   Posted: Fri Dec 06, 2019 7:27 pm   Subject: Android app outdated
Only with Delphi, not with C++ Builder. I think C++ Builder will support 64-bit android apps in the next release, whenever that comes.
  Topic: Renewed subscription, payed but GIXEN not recognizing it
mario

Replies: 4
Views: 1701

PostForum: Support   Posted: Fri Dec 06, 2019 7:25 pm   Subject: Renewed subscription, payed but GIXEN not recognizing it
It must be that your eBay authorization expired, not mirror subscription. You can extend it from the settings page (eBay requires this every 18 months), there is no charge to do this.
  Topic: My Account - Can't Use Mirror Even Though I Have Subscribe
mario

Replies: 6
Views: 2625

PostForum: Support   Posted: Mon Dec 02, 2019 1:57 am   Subject: My Account - Can't Use Mirror Even Though I Have Subscribe
Please email me, and I will check. Include your username.
  Topic: Android app outdated
mario

Replies: 3
Views: 1687

PostForum: Support   Posted: Mon Dec 02, 2019 1:56 am   Subject: Android app outdated
I expect it will happen in the next few months. The app was made using a proprietary tool (Embarcadero C++ Builder) that's out of date with Google Play store requirements. I am waiting for them to rel ...
  Topic: Renewed subscription, payed but GIXEN not recognizing it
mario

Replies: 4
Views: 1701

PostForum: Support   Posted: Mon Dec 02, 2019 1:55 am   Subject: Renewed subscription, payed but GIXEN not recognizing it
Please email me - include your username. This typically happens when users have more than one username, often not realizing it.

You can retrieve your usernames by using:

https://www.gixen.com/f ...
  Topic: My Account - Can't Use Mirror Even Though I Have Subscribe
mario

Replies: 6
Views: 2625

PostForum: Support   Posted: Sat Nov 30, 2019 3:09 pm   Subject: My Account - Can't Use Mirror Even Though I Have Subscribe
This typically happens when users register more than one account and forget about it, and use one on which there is no mirror subscription.

You can see all your accounts by using:

https://www.gi ...
  Topic: Another (?) dumb (?) new user query re: pricing
mario

Replies: 4
Views: 2152

PostForum: Support   Posted: Fri Nov 29, 2019 7:14 am   Subject: Another (?) dumb (?) new user query re: pricing
Those are just different pricing options, mostly because some users asked for it. $6 / year gives you unlimited sniping with no limitations whatsoever.
  Topic: new user - why so slow?
mario

Replies: 2
Views: 1495

PostForum: Support   Posted: Fri Nov 29, 2019 7:13 am   Subject: new user - why so slow?
It shouldn't be too slow, but each step will take a few seconds at least. As for the price refresh frequency, you can set this in GDM settings.
  Topic: I dont see the GIXEN button in Ebay
mario

Replies: 3
Views: 1451

PostForum: Support   Posted: Fri Nov 29, 2019 7:11 am   Subject: I dont see the GIXEN button in Ebay
This must be an add-on issue. What browser are you using, and what version?
  Topic: How to know how many free snipes left in a month?
mario

Replies: 1
Views: 1248

PostForum: Support   Posted: Fri Nov 29, 2019 7:10 am   Subject: How to know how many free snipes left in a month?
I will see that I display this somewhere. Not shown at the moment.
  Topic: Improvement/Suggestion: Provide links to auction in email
mario

Replies: 2
Views: 2111

PostForum: Suggestions and Ideas   Posted: Sat Nov 16, 2019 3:07 pm   Subject: Improvement/Suggestion: Provide links to auction in email
I'll see what I can do, this is certainly possible.
  Topic: Paying for mirror servicr
mario

Replies: 3
Views: 1871

PostForum: Support   Posted: Sat Nov 16, 2019 3:06 pm   Subject: Paying for mirror servicr
Payments for items won on eBay never go through Gixen, Gixen has nothing to do with that.
  Topic: paid for renewal service--told subscription is running out
mario

Replies: 2
Views: 1707

PostForum: Support   Posted: Sat Nov 16, 2019 3:04 pm   Subject: paid for renewal service--told subscription is running out
I replied to your email, did you not see the response? The subscription seems fine, and I don't see a duplicate account, so not sure what exactly is wrong. Please confirm the username you are using.
  Topic: Paying for mirror servicr
mario

Replies: 3
Views: 1871

PostForum: Support   Posted: Sun Nov 10, 2019 3:20 pm   Subject: Paying for mirror servicr
Steve, it's not an authorization for Gixen to charge you at will, it's paypal recurring payments that you can cancel at any time.

One-off payments are slightly more expensive, $8 / year instead of ...
  Topic: Could not add item error
mario

Replies: 13
Views: 3503

PostForum: Support   Posted: Thu Nov 07, 2019 3:29 pm   Subject: Could not add item error
My apology, this problem is resolved now. Please try again.
  Topic: import watch list
mario

Replies: 2
Views: 1443

PostForum: Support   Posted: Thu Nov 07, 2019 3:29 pm   Subject: import watch list
My apology, this problem is resolved now. Please try again.
  Topic: Could not add item error
mario

Replies: 13
Views: 3503

PostForum: Support   Posted: Thu Nov 07, 2019 1:40 pm   Subject: Could not add item error
I'm looking into this.
  Topic: paid 6...but Gixen wont work....
mario

Replies: 2
Views: 1726

PostForum: Support   Posted: Tue Nov 05, 2019 12:30 am   Subject: paid 6...but Gixen wont work....
If this is not resolved yet, please email me.
  Topic: Just Signed up, is there a time limit on length of history
mario

Replies: 3
Views: 1828

PostForum: Support   Posted: Tue Nov 05, 2019 12:29 am   Subject: Just Signed up, is there a time limit on length of history
It's not a problem to save it - I'll keep saving it for as long as users want it. I'll likely need to work on it in the future, e.g. add search, pagination, etc.
  Topic: bids not being recorded in my history?
mario

Replies: 7
Views: 2940

PostForum: Support   Posted: Sat Oct 26, 2019 7:34 pm   Subject: bids not being recorded in my history?
Please take a look now, all history should be available now.
  Topic: bids not being recorded in my history?
mario

Replies: 7
Views: 2940

PostForum: Support   Posted: Sat Oct 26, 2019 3:55 pm   Subject: bids not being recorded in my history?
Mark,

I am working on it - I'll do my best to resolve this in the next day or two.
  Topic: Trouble Logging In
mario

Replies: 1
Views: 1377

PostForum: Support   Posted: Wed Oct 16, 2019 4:40 pm   Subject: Trouble Logging In
Are you using a bookmark to log in? Go to www.gixen.com, do not bookmark logged-in page.
  Topic: Not getting Gixen mirror.
mario

Replies: 2
Views: 1707

PostForum: Support   Posted: Wed Oct 16, 2019 4:21 pm   Subject: Not getting Gixen mirror.
I don't see any email from you. Can you please email support@gixen.com and include link to this forum thread?
  Topic: Bid wasn’t placed
mario

Replies: 10
Views: 3708

PostForum: Support   Posted: Tue Oct 15, 2019 9:26 am   Subject: Bid wasn’t placed
It looks like you were refreshing your browser, causing repeated edits as the auction was closing to the end. I see three edits several minutes before auction end, then an edit 10 seconds before end, ...
  Topic: AWARE OF PROBLEMS, WORKING ON IT
mario

Replies: 55
Views: 11897

PostForum: Support   Posted: Mon Oct 14, 2019 10:19 am   Subject: AWARE OF PROBLEMS, WORKING ON IT
No raid, when this database server was first instated RAID was not supported for SSD drives. Gixen uses slave database servers on different physical hosts. That said, this was a dedicated server, as a ...
  Topic: Mirror fees
mario

Replies: 2
Views: 1861

PostForum: Support   Posted: Mon Oct 14, 2019 4:26 am   Subject: Mirror fees
If you want to change this, email me - I can refund the $8 payment and you can use recurring subscription for $11/2-year.
  Topic: AWARE OF PROBLEMS, WORKING ON IT
mario

Replies: 55
Views: 11897

PostForum: Support   Posted: Mon Oct 14, 2019 4:24 am   Subject: AWARE OF PROBLEMS, WORKING ON IT
I do not use Gixen very often, that is why I paid for 10 day subscription. And two my bids were not placed on the 13.10.19. So, what is the point to pay if it protects nothing?

Can you please email ...
  Topic: AWARE OF PROBLEMS, WORKING ON IT
mario

Replies: 55
Views: 11897

PostForum: Support   Posted: Sun Oct 13, 2019 9:15 pm   Subject: AWARE OF PROBLEMS, WORKING ON IT
Read all the comments. For the user who said is a paid user, please let me know the item id(s) that failed. Mirror server was unaffected, so your snipes shouldn't have failed.

As for the comment th ...
  Topic: AWARE OF PROBLEMS, WORKING ON IT
mario

Replies: 55
Views: 11897

PostForum: Support   Posted: Sun Oct 13, 2019 7:55 am   Subject: AWARE OF PROBLEMS, WORKING ON IT
Most likely yes, downtime was between Oct 13, 2019, 4:27AM PDT and Oct 13, 2019, 07:45AM PDT, which corresponds to 1.27pm - 4.27pm CEST.
  Topic: AWARE OF PROBLEMS, WORKING ON IT
mario

Replies: 55
Views: 11897

PostForum: Support   Posted: Sun Oct 13, 2019 6:51 am   Subject: AWARE OF PROBLEMS, WORKING ON IT
The main Gixen database server suffered a hard drive failure. Stand-by server is now operational. Still working on minor issues, will post details later.

Mirror server worked fine during this time. ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Sun Oct 13, 2019 12:38 am   Subject: New restriction on free accounts
This is correct Mark. Once the snipe is in, it will work, even if above limit (e.g. if I have a bug that would allow it to be entered). You will not be able to add more when you reach the limit, howev ...
  Topic: Posting a new bid
mario

Replies: 1
Views: 1532

PostForum: Support   Posted: Fri Oct 11, 2019 8:12 pm   Subject: Posting a new bid
Can you please take some screenshots of this and email it to me? Not sure that I fully understand what's happening.
  Topic: Unable to log in
mario

Replies: 7
Views: 3157

PostForum: Support   Posted: Fri Oct 11, 2019 8:11 pm   Subject: Unable to log in
You are not logging in with eBay username and password, are you? You need to use Gixen credentials - if you don't have them, use "Sign Up".
  Topic: Gixen didn't bid although my increase was correct
mario

Replies: 1
Views: 2041

PostForum: Support   Posted: Fri Oct 11, 2019 8:10 pm   Subject: Gixen didn't bid although my increase was correct
This item was listed on eBay Belgium, so increments are different than e.g. eBay Germany. Increment in that price range is EUR 2.50.

See https://www.befr.ebay.be/pages/help/buy/bid-increments.html
  Topic: Pay-per-use subscription
mario

Replies: 14
Views: 4405

PostForum: Support   Posted: Fri Oct 11, 2019 8:00 pm   Subject: Pay-per-use subscription
I just looked at one of the items as provided in the email. I no longer have all the logs (pretty old one, Sep 19), however you are most likely right - Gixen places its bid 6 seconds before end, and t ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Thu Oct 10, 2019 12:19 pm   Subject: Re: Waiting 60nsevonds
Hi
I paid for the service so why do I have to wait 60 seconds?
Regards
Ray Sad

Albert, you shouldn't - please email me and include your Gixen username. This typically happens when users have more ...
  Topic: Ebay authorization
mario

Replies: 3
Views: 2054

PostForum: Support   Posted: Sun Oct 06, 2019 5:44 pm   Subject: Ebay authorization
What user interface are you using / how are you accessing Gixen? You should see the settings button once you log in to the web interface. If you email me I can send you a screenshot.
  Topic: bidding failed
mario

Replies: 2
Views: 1902

PostForum: Support   Posted: Fri Sep 27, 2019 5:17 am   Subject: bidding failed
The details of the message contain: "To make sure buyers don't bid on or buy more than they are comfortable with, we occasionally place limits on buying activity. In some cases, limits are placed ...
  Topic: Gixen user privacy and GDPR
mario

Replies: 16
Views: 9932

PostForum: Announcements   Posted: Mon Sep 23, 2019 11:18 am   Subject: Gixen user privacy and GDPR
Thank you all for the useful suggestions, I will do my best to implement all suggestions.
  Topic: Gixen user privacy and GDPR
mario

Replies: 16
Views: 9932

PostForum: Announcements   Posted: Fri Sep 20, 2019 6:56 am   Subject: Gixen user privacy and GDPR
I started implemented routines for users to be able to delete their account and update / introduce the new Gixen privacy policy. Below is, in a nutshell, what I have in mind. As usual with Gixen, it's ...
  Topic: Connection failure
mario

Replies: 4
Views: 1961

PostForum: Support   Posted: Thu Sep 19, 2019 5:58 am   Subject: Connection failure
What green button? Can't recall any green button in Gixen UI. Can you please send a screenshot of this to support@gixen.com?
  Topic: How come I can not add anymore new snips
mario

Replies: 16
Views: 5970

PostForum: Support   Posted: Wed Sep 18, 2019 5:08 pm   Subject: How come I can not add anymore new snips
Looked at this, user had three Gixen accounts, mirror was on one not used at the moment. Maybe I should develop some routine to detect and auto-correct situations such as this one, it's becoming a com ...
  Topic: How come I can not add anymore new snips
mario

Replies: 16
Views: 5970

PostForum: Support   Posted: Mon Sep 16, 2019 5:26 pm   Subject: How come I can not add anymore new snips
This is correct, Mirror grants you unlimited snipes, and $11 subscription is good for 2 years. The problem here is likely something else - what is the error message you are getting when trying to ente ...
  Topic: Gixen Service With Mirror Service Not Working For Me
mario

Replies: 3
Views: 1966

PostForum: Support   Posted: Mon Sep 16, 2019 4:40 pm   Subject: Gixen Service With Mirror Service Not Working For Me
What exactly was the error message? If expired eBay authorization / token, you can renew it from the Gixen settings page. There is no cost to do this, and eBay requires it every 18 months.
  Topic: How come I can not add anymore new snips
mario

Replies: 16
Views: 5970

PostForum: Support   Posted: Sun Sep 15, 2019 2:36 pm   Subject: How come I can not add anymore new snips
Note that this interval is implemented as a rolling interval. The last 30 days are always looked at. With a free account, you can have a maximum of 4 wins in the last 30 days. If you, for example, won ...
  Topic: Red text on sign up
mario

Replies: 2
Views: 1611

PostForum: Support   Posted: Sun Sep 15, 2019 2:33 pm   Subject: Red text on sign up
I noticed something that looks like a bug. Even after user goes through the (re-)authorization process, the warning message is still present until user logs out / logs back in. There is no harm, but i ...
  Topic: Problem with Gixen ?
mario

Replies: 3
Views: 2021

PostForum: Support   Posted: Sun Sep 15, 2019 6:02 am   Subject: Problem with Gixen ?
It looks like this was a bug I introduced. My apology - please try again now. If it still doesn't work, please provide me with your username (email me).
  Topic: hi im getting an error
mario

Replies: 3
Views: 2147

PostForum: Support   Posted: Sun Sep 15, 2019 5:56 am   Subject: hi im getting an error
I am looking at this, my apology for the issue.
  Topic: Auction Ended - Gixen Didn't Make Bid
mario

Replies: 4
Views: 3197

PostForum: Support   Posted: Wed Sep 11, 2019 5:50 pm   Subject: Auction Ended - Gixen Didn't Make Bid
Your max bid was 1.25, not 1.50 from what I see.
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Wed Sep 04, 2019 2:57 pm   Subject: New restriction on free accounts
I liked the idea behind Gixen when I first discovered it back in 2010, and after I used it successfully a few times, I felt the effort and service involved deserved compensation. And so I was a paid s ...
  Topic: Extended Subscription but never got credit
mario

Replies: 4
Views: 2167

PostForum: Support   Posted: Wed Sep 04, 2019 2:38 pm   Subject: Extended Subscription but never got credit
You have 2 Gixen usernames (rarose19902 and rand55) linked to the same eBay username. Your payment was made for rand55. You can either use that one, or transfer your subscription by using https://www. ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Wed Sep 04, 2019 6:05 am   Subject: New restriction on free accounts

4 WINNING bids. As a free user you could have 10, 20, 100 snipes waiting. If you WIN 4 the remaining snipes would not fire for free users.

This is not how this restriction will be implemented. Us ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Wed Sep 04, 2019 4:48 am   Subject: Re: How many accounts do I have?
I need to know how many accounts I have as I may be duplicated also when do I pay $6.00 which is okay with me. I may only use Gixen a couple of times a month but always I have contributed. Please let ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Wed Sep 04, 2019 4:47 am   Subject: New restriction on free accounts
I had in the lifetime subscription first but then gixen cancelled all the lifetime accounts as they wanted more money, i have used gixen since it started but now i don’t use it anymore, i p ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Wed Sep 04, 2019 4:45 am   Subject: Re: New restriction on free accounts
If i have three ebay accounts an want to use gixen for each account, do i have to make a subscription for each individual ebay account?

I have the same question. Love this service, but eBay seems t ...
  Topic: New restriction on free accounts
mario

Replies: 71
Views: 33458

PostForum: Announcements   Posted: Mon Sep 02, 2019 11:18 pm   Subject: New restriction on free accounts
On (or around) Sep 15th, Gixen will introduce some changes and restrictions on free accounts, as follows:

1) There will be no change in pricing for Gixen mirror subscription. It will remain at $6/y ...
  Topic: Unable to add a snipe because of 4 cent balance due
mario

Replies: 3
Views: 2154

PostForum: Support   Posted: Thu Aug 29, 2019 8:31 am   Subject: Unable to add a snipe because of 4 cent balance due
I assume you use pay-per-snipe. Please email me - I would like to see what's happening. You shouldn't be prevented from placing snipes because of such a small balance.
  Topic: Gixen wont work errors
mario

Replies: 2
Views: 1678

PostForum: Support   Posted: Thu Aug 29, 2019 8:30 am   Subject: Gixen wont work errors
If the problem is expired eBay authorization, you can extend this from the Gixen settings page. eBay requires this every 18 months.
  Topic: What items is everyone using Gixen for?
mario

Replies: 1
Views: 2387

PostForum: Impressions   Posted: Thu Aug 22, 2019 9:12 am   Subject: What items is everyone using Gixen for?
It's hundreds of different categories, but here is the top ten eBay categories of items presently sniped. This changes over time and season, but you will get an idea.

category_id | count
------- ...
  Topic: EARLY snipe !!!
mario

Replies: 8
Views: 3111

PostForum: Support   Posted: Tue Aug 20, 2019 9:53 pm   Subject: EARLY snipe !!!
I don't see that the bid offset was 2 seconds, I see 6 on the main server, and status "OUTSNIPED".

Note that it's unlikely that the winning bid was a reaction to your bid - it was most li ...
  Topic: Support for eBay--Sweden (Tradera)
mario

Replies: 7
Views: 9946

PostForum: Support   Posted: Tue Aug 20, 2019 9:50 pm   Subject: Support for eBay--Sweden (Tradera)
Tom,

Two, or even hundred users, is not enough to make it viable, at least not at any reasonable price.
  Topic: Apple Pay with Gixen
mario

Replies: 2
Views: 2255

PostForum: Suggestions and Ideas   Posted: Fri Aug 16, 2019 1:35 am   Subject: Apple Pay with Gixen
Not yet - but I will consider adding an alternate payment method in the future.
  Topic: Bid disappeared from gixen
mario

Replies: 10
Views: 9478

PostForum: Support   Posted: Fri Aug 16, 2019 1:33 am   Subject: Bid disappeared from gixen
Still not sure what you really see.

As for 312725973826, bid was under asking price - max bid was 7.89, and the item sold for 12.99. When your bid is already too low at auction end time, your bid w ...
  Topic: deletion of account
mario

Replies: 1
Views: 1424

PostForum: Support   Posted: Fri Aug 16, 2019 1:19 am   Subject: deletion of account
Please email me again, I may have missed your email. I have to keep certain data (e.g. past payments received, if any) for taxation and compliance reasons, but I delete any information Gixen no longer ...
  Topic: Gixen Desktop Manager
mario

Replies: 4
Views: 2353

PostForum: Support   Posted: Mon Aug 12, 2019 12:37 pm   Subject: Gixen Desktop Manager
I just checked, and somehow I forgot to support pay-per-use for GDM. I will fix this (all fixes will be on the server side), but it may take me 3 weeks or so. In the meantime, please use the web UI in ...
  Topic: eBay Trust & Safety Error
mario

Replies: 1
Views: 1400

PostForum: Support   Posted: Mon Aug 12, 2019 12:07 pm   Subject: eBay Trust & Safety Error
This is rare, but it does happen. I have no idea what triggers it. Email me and include the item id and I will provide you with the full message. It contains a link you should go to and do whatever eB ...
  Topic: Unlink ebay account
mario

Replies: 1
Views: 1553

PostForum: Support   Posted: Sat Aug 03, 2019 7:20 am   Subject: Unlink ebay account
After you log in to eBay - see in your MyeBay what your username is. It's not your email address.

Then register a new account in Gixen by using 'Sign Up' and link your eBay account.
  Topic: can not login due to characters in username and password
mario

Replies: 1
Views: 1436

PostForum: Support   Posted: Fri Jul 12, 2019 2:02 pm   Subject: can not login due to characters in username and password
Rory, Gixen accepts only alphanumeric characters for both username and password. This is not related to eBay login, for eBay login you can use whatever eBay allows.
  Topic: Simultaneous multiple auction question
mario

Replies: 2
Views: 1510

PostForum: Support   Posted: Wed Jul 10, 2019 5:36 pm   Subject: Simultaneous multiple auction question
Yes, Gixen can place hundreds of snipes at the same moment, no issue with that.
  Topic: Conclusions: eBay Connect 2019
mario

Replies: 4
Views: 5751

PostForum: Announcements   Posted: Mon Jul 01, 2019 8:24 am   Subject: Conclusions: eBay Connect 2019
Last week (June 25-26) eBay connect 2019 was held in San Jose, and I was there to listen to what is new and ask questions. eBay was a fantastic host. I wish all users had the opportunity to interact w ...
  Topic: failed auction bid, any feedback on why ?
mario

Replies: 2
Views: 2089

PostForum: Support   Posted: Sat Jun 29, 2019 6:11 am   Subject: failed auction bid, any feedback on why ?
Sorry for the late response. This auction closed at 608.19, and your maximum bid was 600.00.
  Topic: eBay Password Passed in Chrome Plugin URL - Security Risk
mario

Replies: 7
Views: 5353

PostForum: Support   Posted: Sat Jun 29, 2019 5:51 am   Subject: eBay Password Passed in Chrome Plugin URL - Security Risk
When it comes to the transmission of the network request itself, it makes no difference whether GET or POST is used.

As for the web server logs - Gixen rotates them, but if the server itself is eve ...
  Topic: Unable to Re-Authorize Gixen on Ebay Account
mario

Replies: 6
Views: 3549

PostForum: Support   Posted: Mon Jun 17, 2019 3:19 pm   Subject: Unable to Re-Authorize Gixen on Ebay Account
Can you take a screenshot and email it to me? Paypal has nothing to do with renewing eBay authorization.
  Topic: Duplicate Emails
mario

Replies: 1
Views: 1650

PostForum: Support   Posted: Mon Jun 17, 2019 4:06 am   Subject: Duplicate Emails
Still not sure why this happens - a few users complain, but I am unable to replicate the issue with my own account. I'll take a look at it again in the next few days. My apology about this.
  Topic: Bid not placed
mario

Replies: 13
Views: 8151

PostForum: Support   Posted: Mon Jun 17, 2019 4:03 am   Subject: Bid not placed
Here is what eBay returned:

"To help protect your account, eBay has put a temporary block on your site activity at this time. In order to maintain a safe trading environment, limits are occasi ...
  Topic: Fix insecure HTTP URLs (and replace them with HTTPs URLs)
mario

Replies: 8
Views: 4407

PostForum: Suggestions and Ideas   Posted: Wed Jun 12, 2019 6:25 am   Subject: Fix insecure HTTP URLs (and replace them with HTTPs URLs)
Can you please email me exact links? Some of them may be intentional for various reasons.
  Topic: Bid not placed
mario

Replies: 13
Views: 8151

PostForum: Support   Posted: Wed Jun 12, 2019 6:14 am   Subject: Bid not placed
I just looked, and main server received a network error, while mirror server received back from eBay "internal application error" with eBay error code 10007. I have no idea what it means, on ...
  Topic: bid in a few HOURS....am I all good???
mario

Replies: 3
Views: 2285

PostForum: Support   Posted: Tue Jun 11, 2019 11:43 pm   Subject: bid in a few HOURS....am I all good???
gdotts, Gixen gets 100-200 new users every day. It's just not feasible to do manual verification for every user. If you were able to add your item to Gixen, you practically verified that your bid will ...
  Topic: Contingency group timing
mario

Replies: 1
Views: 1639

PostForum: Support   Posted: Tue Jun 11, 2019 11:39 pm   Subject: Contingency group timing
It will execute - please do not group items ending less than 2 minutes apart.
  Topic: Ebay authorisation expired
mario

Replies: 3
Views: 2173

PostForum: Support   Posted: Sun Jun 02, 2019 6:50 am   Subject: Ebay authorisation expired
skarab, you can transfer it if you don't use that account - use https://www.gixen.com/transfersubscription.php
  Topic: bought subscription but won't let me use Gixen
mario

Replies: 4
Views: 2393

PostForum: Support   Posted: Sun Jun 02, 2019 6:49 am   Subject: bought subscription but won't let me use Gixen
Barnabee, please email me and include your ebay username and Gixen username. I will issue refunds for extra payments, however not sure why you are unable to use your account regardless of mirror subsc ...
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Thu May 30, 2019 10:16 am   Subject: eBay Connect
Steve, I do remember you!

I made a note, I will ask this question. I did not know this - so what you are saying is that you can't edit a listing through eBay.com that was created by using eBay's AP ...
  Topic: Let people know about bidding problems prior to
mario

Replies: 5
Views: 4381

PostForum: Suggestions and Ideas   Posted: Thu May 30, 2019 8:03 am   Subject: Let people know about bidding problems prior to
I wish there was a way to do this... and in fact I will ask eBay at the coming ebay developer conference - an ability to see ahead of time if anything will block the bid would be very useful.
  Topic: bought subscription but won't let me use Gixen
mario

Replies: 4
Views: 2393

PostForum: Support   Posted: Thu May 30, 2019 6:37 am   Subject: bought subscription but won't let me use Gixen
What do you see? If eBay authorization issue, you can renew it from the Gixen settings page. You have to do this, I can't - ebay requires it every 18 months. Please email me if you can't find the opti ...
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:27 am   Subject: Re: eBay Connect

Why does eBay almost always remove a negative feedback left for a seller by a buyer?

Good point - I'll check the rules about that.
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:27 am   Subject: Re: eBay Connect: Guaranteed Shipping
eBay allows sellers to create a label and consider it shipped, and then the shipper actually takes it to the USPS several days later, and counts it in the guaranteed ship by X days.

Not sure I und ...
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:21 am   Subject: eBay Connect
My suggestion: Get eBay to allow searches to easily filter out price ranges. Unscrupulous sellers now include a spurious cheap option (eg. a $1 cable) so that they get to the top when you sort by pri ...
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:18 am   Subject: Re: Suggestion for ebay - Buyer % feedback left
There's no pressure on buyers to leave feedback, and help filter the good sellers from the bad. My suggestion: Next to your feedback score, display a second figure which shows the percentage of purch ...
  Topic: eBay Connect
mario

Replies: 16
Views: 7895

PostForum: Suggestions and Ideas   Posted: Sat May 25, 2019 8:17 am   Subject: eBay Connect
I would really like to see eBay implement better rules and/or countermeasures against bid shielding. We have seen some outrageous examples of this discussed on this forum.

I agree John - in fact t ...
  Topic: \"chunks\"
mario

Replies: 1
Views: 1597

PostForum: Support   Posted: Thu May 23, 2019 9:52 am   Subject: \"chunks\"
No - annual / bi-annual membership is continuous. Mirror chunks is just another way to get mirror for users who use Gixen (very) infrequently.
  Topic: duplicate gixen accounts
mario

Replies: 1
Views: 1609

PostForum: Support   Posted: Sat May 18, 2019 5:21 pm   Subject: duplicate gixen accounts
You can transfer mirror subscription by using https://www.gixen.com/transfersubscription.php

As for the old account, you can just ignore it. If important to delete some personally identifiable info ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Fri May 17, 2019 6:06 am   Subject: Making people wait 60 seconds before accessing account
For people who only bid occasionally, maybe it would be a good idea to introduce a small fee/bid, like 30 cents or something like that?
I know there is an option of $1 for 10 days, but it is not alwa ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Wed May 15, 2019 6:36 am   Subject: Making people wait 60 seconds before accessing account
It basically pays for itself, and only $6/month.

Just to correct this - $6/year, not $6/month.
  Topic: Why am I seeing this?
mario

Replies: 1
Views: 1728

PostForum: Support   Posted: Wed May 15, 2019 6:34 am   Subject: Why am I seeing this?
See what the settings page says about authorization expiry. If you already re-authorized your account all that's needed is to log out and log back in.
  Topic: Android App Login Request Timeout
mario

Replies: 1
Views: 1657

PostForum: Support   Posted: Wed May 15, 2019 6:34 am   Subject: Android App Login Request Timeout
Keith,

Android app badly needs an update. Not sure that this is the cause of the timeout, however.
  Topic: Lost out on ebay loyalty card points using Gixen
mario

Replies: 1
Views: 1652

PostForum: Support   Posted: Wed May 15, 2019 6:33 am   Subject: Lost out on ebay loyalty card points using Gixen
Suzanne,

Log in to Gixen, click on "Settings" button and you will see "Target" settings for both main and mirror. Change them to UK. This will resolve the issue. If you have any ...
  Topic: data breach and changing password
mario

Replies: 1
Views: 1674

PostForum: Support   Posted: Fri May 10, 2019 7:55 am   Subject: data breach and changing password
There was no data breach on Gixen, ever. Where did you get this information?

You can change your password, however, if you like by using https://www.gixen.com/forgotpassword.php
  Topic: Access level upgrade needed?
mario

Replies: 1
Views: 1736

PostForum: Support   Posted: Fri May 10, 2019 7:53 am   Subject: Access level upgrade needed?
Did you use that link and logged in to eBay? eBay should ask you for the data / information they need.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Tue May 07, 2019 8:56 am   Subject: Making people wait 60 seconds before accessing account
san_gr,

You already have this, check the settings page, it's called pay-per-use. You also have mirror chunks as an option. Frankly, there are all options you can imagine - annual / bi-annual subscr ...
  Topic: Gixen doesn't bid for me
mario

Replies: 2
Views: 1986

PostForum: Support   Posted: Tue May 07, 2019 8:55 am   Subject: Gixen doesn't bid for me
Google for "ebay bid increments". Once a bid is in for 499.99, eBay will not accept a bid less than 499.99 + bid increment. In that price range it's more than 0.01.
  Topic: Auto-generating items to bid on?
mario

Replies: 3
Views: 2341

PostForum: Support   Posted: Sun May 05, 2019 10:56 pm   Subject: Auto-generating items to bid on?
I thought that the things were going this way with the eBay's product-based shopping experience (PBSE), and that this would ultimately result in "product sniping" (e.g. you specify the item, ...
  Topic: Ebay adding sales tax to purchase price
mario

Replies: 2
Views: 2344

PostForum: Support   Posted: Sun May 05, 2019 10:53 pm   Subject: Ebay adding sales tax to purchase price
I will check if eBay provides this information ahead of time, but probably not.
  Topic: Error Gixen registration -linking -with Ebay account
mario

Replies: 2
Views: 2018

PostForum: Support   Posted: Fri May 03, 2019 8:53 am   Subject: Error Gixen registration -linking -with Ebay account
My apology, I made some changes and introduced this bug. It's fixed now - please try to register again.
  Topic: Logging out
mario

Replies: 3
Views: 2300

PostForum: Support   Posted: Thu May 02, 2019 5:46 am   Subject: Logging out
You entered two snipes, both for auctions that have not ended yet. Not sure what you expect to see.
  Topic: Gixen didn’t bid
mario

Replies: 2
Views: 1885

PostForum: Support   Posted: Sat Apr 27, 2019 8:32 am   Subject: Gixen didn’t bid
This auction had a "make an offer" option, and seller accepted someone elses offer before auction end.
  Topic: Gixen not bid the your bid but one more dollar of the last
mario

Replies: 2
Views: 2492

PostForum: Suggestions and Ideas   Posted: Thu Apr 25, 2019 4:12 am   Subject: Gixen not bid the your bid but one more dollar of the last
When Gixen places your maximum bid eBay proxy bidder takes over and you don't necessarily end up paying 100 - in such scenario you will win it for 85 + bid increment.
  Topic: Outsniped for the same bid
mario

Replies: 4
Views: 2415

PostForum: Support   Posted: Thu Apr 25, 2019 4:11 am   Subject: Outsniped for the same bid
Your maximum bid was 13.00, not 13.50.
  Topic: Gixen didnt bid
mario

Replies: 1
Views: 1496

PostForum: Support   Posted: Thu Apr 25, 2019 4:06 am   Subject: Gixen didnt bid
You bid amount higher than the buy-it-now price. Did you see a warning when you scheduled this snipe?
  Topic: Shark Tank
mario

Replies: 1
Views: 1976

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2019 5:05 am   Subject: Shark Tank
That's funny - no, I haven't. I'm sure, however, that just showing up there would be great advertisement. I think, however, that they are looking for very unique and original ideas to keep the audienc ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Tue Apr 23, 2019 4:53 am   Subject: Making people wait 60 seconds before accessing account
Build a mobile app for gixen. You can find developers that would do it for 50 bucks.

This is completely unrealistic - mobile app developers are in high demand, and don't make complex apps for $50. ...
  Topic: Outsniped for the same bid
mario

Replies: 4
Views: 2415

PostForum: Support   Posted: Tue Apr 23, 2019 4:49 am   Subject: Outsniped for the same bid
When you get outsniped it's highly unlikely that changing timing will help. This will help only in situations where the higher bidder saw your bid, changed their mind, and submitted a higher bid in th ...
  Topic: Snipe Failed -- First Time
mario

Replies: 2
Views: 1949

PostForum: Support   Posted: Tue Apr 23, 2019 4:47 am   Subject: Snipe Failed -- First Time
Your bid was higher than the buy-it-now price. A warning was displayed that this may fail - did you see it?
  Topic: Gixen auction ended without winning, but my price was highe
mario

Replies: 5
Views: 2865

PostForum: Support   Posted: Thu Apr 18, 2019 6:05 am   Subject: Gixen auction ended without winning, but my price was highe
You kept editing this snipe, and the last edit before auction end was only 30 seconds before auction end time. That's too late - Gixen requires all edits to be completed 2 minutes before auction end.
  Topic: REFUND ME PLEASe
mario

Replies: 1
Views: 1603

PostForum: Support   Posted: Thu Apr 18, 2019 6:03 am   Subject: REFUND ME PLEASe
I don't see this item id ever being entered into Gixen. And it can't be - this is a fixed price listing, not an auction.

As for refund, email me and include your username and I will issue it.
  Topic: Confused as to how to use Gixen
mario

Replies: 4
Views: 2990

PostForum: Support   Posted: Tue Apr 16, 2019 2:07 pm   Subject: Confused as to how to use Gixen
What is the item id? I would like to see what happened.
  Topic: I’ve gotten the notice to renew my ebay authorization, bu
mario

Replies: 1
Views: 1722

PostForum: Support   Posted: Tue Apr 16, 2019 8:31 am   Subject: I’ve gotten the notice to renew my ebay authorization, bu
Gixen, visible above your snipes after you log in.
  Topic: Confused as to how to use Gixen
mario

Replies: 4
Views: 2990

PostForum: Support   Posted: Tue Apr 16, 2019 8:30 am   Subject: Confused as to how to use Gixen
It places GBP 15 as max bid, but then eBay proxy bids on your behalf up to 15 GBP. You may win it for as little as GBP 10 + bid increment.
  Topic: Duplicate Notifications
mario

Replies: 3
Views: 2667

PostForum: Support   Posted: Tue Apr 16, 2019 8:29 am   Subject: Duplicate Notifications
You can't - it's a bug - can you please forward me both? I need to see what's wrong.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Fri Apr 12, 2019 7:16 am   Subject: Making people wait 60 seconds before accessing account
rb1, I am not resisting, in fact I am carefully listening, but what you are proposing "try removing timer" was a previous state of things. That was tried with different variations, splash sc ...
  Topic: Compare Page
mario

Replies: 1
Views: 2038

PostForum: Suggestions and Ideas   Posted: Wed Apr 10, 2019 7:29 am   Subject: Compare Page
Yes, indeed, that's pretty amazing. When I launched Gixen some 11-12 years ago they were the biggest service, and they were overcharging their users.

Now Gixen is the biggest service by far, and in ...
  Topic: Dude, if you seriously wanna improve revenue.
mario

Replies: 3
Views: 3640

PostForum: Impressions   Posted: Tue Apr 09, 2019 11:50 am   Subject: Dude, if you seriously wanna improve revenue.
I asked one designer to make a new one... paid for it... and ended up not liking it.

As for the rest - it does work, in 2019, and very well so. It turns out that most people care far more about ut ...
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Sun Apr 07, 2019 5:43 am   Subject: ebay authorization expiration ??
You have to renew your eBay authorization. This is a different thing than your mirror subscription. Log in to Gixen, click on the "Settings" button and then find the "Re-authorize Gixen ...
  Topic: Question on eBay login
mario

Replies: 2
Views: 2081

PostForum: Support   Posted: Sun Apr 07, 2019 5:41 am   Subject: Question on eBay login
It doesn't interfere at all, you can be logged in eBay, no issue with that.
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 227
Views: 228830

PostForum: Suggestions and Ideas   Posted: Sun Apr 07, 2019 5:40 am   Subject: Making people wait 60 seconds before accessing account
rb1, do you have an actual experience what works and what doesn't, or are these just your assumptions?
  Topic: ebay password what happens if I changed it?
mario

Replies: 1
Views: 1759

PostForum: Support   Posted: Sat Apr 06, 2019 3:11 pm   Subject: ebay password what happens if I changed it?
This changed in Aug of 2017. Gixen no longer asks for your ebay username and password. Instead, you need to have a Gixen account and authorize Gixen on eBay to bid on your behalf.

In general, chang ...
  Topic: Unable to use gixen
mario

Replies: 1
Views: 1706

PostForum: Support   Posted: Sat Apr 06, 2019 3:09 pm   Subject: Unable to use gixen
Mark, you need to renew your eBay authorization from the Gixen settings page. Log in, click on "Settings" button and click on "Re-authorize Gixen on your eBay account". You will be ...
  Topic: Gixen main outage last night and this morning
mario

Replies: 3
Views: 2672

PostForum: Support   Posted: Mon Apr 01, 2019 12:25 pm   Subject: Gixen main outage last night and this morning
Yes it is, everything is back to normal again.
  Topic: Gixen main outage last night and this morning
mario

Replies: 3
Views: 2672

PostForum: Support   Posted: Mon Apr 01, 2019 8:39 am   Subject: Gixen main outage last night and this morning
Gixen main server ISP has been having a major outage last night that lasted from around 10.30pm PDT (1.30am EDT) until 8.46am PDT (11.46 EDT) today.

Gixen mirror was not affected by this and contin ...
  Topic: Is Gixen site not secure?
mario

Replies: 7
Views: 5680

PostForum: Support   Posted: Mon Apr 01, 2019 8:35 am   Subject: Is Gixen site not secure?
I agree that a small risk remains when not using https everywhere, and the motivation for this has indeed been ad income. I am changing this, however - and now you should see https everywhere. If you ...
  Topic: Message: Network Error
mario

Replies: 2
Views: 2173

PostForum: Support   Posted: Mon Apr 01, 2019 8:14 am   Subject: Message: Network Error
Take a look at the "Gixen Mirror - Miami" tab or your bid history in eBay - Gixen mirror placed that 51.50 bid for you, only you were outbid.
  Topic: mirror subscription expires today?
mario

Replies: 3
Views: 2277

PostForum: Support   Posted: Wed Mar 27, 2019 6:20 am   Subject: mirror subscription expires today?
Pay-per-use is a percentage of price won, it does not have an expiry really. You can see if your snipe is on the mirror server if you click on "Gixen Mirror - Miami" tab.

Email me if this ...
  Topic: Possibility of adding one's own notes
mario

Replies: 2
Views: 2196

PostForum: Suggestions and Ideas   Posted: Sun Mar 24, 2019 2:53 pm   Subject: Possibility of adding one's own notes
You can do this if you are mirror subscriber - just enable "Comments" feature from the Gixen settings page.
  Topic: Over 18 catagories?
mario

Replies: 1
Views: 1640

PostForum: Support   Posted: Tue Mar 19, 2019 6:11 am   Subject: Over 18 catagories?
It does, no issues.
  Topic: Bulk Snipping
mario

Replies: 3
Views: 2715

PostForum: Suggestions and Ideas   Posted: Mon Mar 18, 2019 12:19 pm   Subject: Bulk Snipping
In fact - one of the ideas I had was to do something similar - define the criteria, and then snipe automatically when such item appears.

The conditions would have to be - a new product (not used, a ...
  Topic: 5 Year Multi Account Subscription
mario

Replies: 9
Views: 5594

PostForum: Suggestions and Ideas   Posted: Thu Mar 14, 2019 4:33 am   Subject: 5 Year Multi Account Subscription
This may change very soon, and cancelled paypal subscription may result in lost mirror subscription (for recurring mirror subscriptions). So I wouldn't count on this. Gixen gets a notification of this ...
  Topic: Error message
mario

Replies: 5
Views: 3045

PostForum: Support   Posted: Thu Mar 14, 2019 4:29 am   Subject: Error message
Are you sure that's the item you are entering? I just added it with no issue.
  Topic: How about fetcing number of bids when getting prices?
mario

Replies: 13
Views: 14729

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:27 pm   Subject: How about fetcing number of bids when getting prices?
Added - I've had this information in the database for a long time, not sure why I haven't added this to the UI before. Now you can see something like "350 USD (5 bids)" where the current pri ...
  Topic: Password policy needs upgrading
mario

Replies: 2
Views: 2223

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:11 pm   Subject: Password policy needs upgrading
The policy will remain, and you can strengthen your password by making it longer.

Between many different UIs Gixen offers, add-ons, databases, scripting languages, etc, it's been really nice not to ...
  Topic: Desktop Manager - Native Linux Client?
mario

Replies: 1
Views: 2175

PostForum: Suggestions and Ideas   Posted: Wed Mar 13, 2019 4:06 pm   Subject: Desktop Manager - Native Linux Client?
Honestly, there is very little chance of this happening. Only 1.36% of Gixen users access Gixen from Linux, and likely only a fraction of that would consider using GDM instead of web browser.

If I ...
  Topic: I renewed ebay auth (days ago) but warning message persists
mario

Replies: 3
Views: 2541

PostForum: Support   Posted: Wed Mar 13, 2019 3:37 pm   Subject: I renewed ebay auth (days ago) but warning message persists
It also seems, at least for some users, that after renewing your authorization you have to log out / log back in for the message to disappear. This seems to be a bug that I am trying to replicate.
  Topic: Multiple Import Lists per Day?
mario

Replies: 3
Views: 2437

PostForum: Support   Posted: Mon Mar 04, 2019 11:31 am   Subject: Multiple Import Lists per Day?
No limit any longer, but be sensible, if your watchlist is big it can take time to process it.
  Topic: offset and mirror seconds recommended ?
mario

Replies: 1
Views: 1966

PostForum: Support   Posted: Mon Mar 04, 2019 11:29 am   Subject: offset and mirror seconds recommended ?
Walter, I like 8 and 6, but if you search the forum you will find many different opinions.
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Mon Mar 04, 2019 11:29 am   Subject: ebay authorization expiration ??
Are you using Gixen Desktop manager? You cannot renew your authorization from GDM, you have to log in to the web UI.
  Topic: failed snipe
mario

Replies: 5
Views: 4877

PostForum: Support   Posted: Thu Feb 28, 2019 11:55 am   Subject: failed snipe
modmanout, found your snipe. Your maximum bid was 58.50, not 118.50, and you were outbid.

You changed your maximum bid from 58.50 to 118.50 almost 4 hours after auction already ended.
  Topic: Duplicate Notifications
mario

Replies: 3
Views: 2667

PostForum: Support   Posted: Tue Feb 26, 2019 5:56 pm   Subject: Duplicate Notifications
Can you please forward me both of them? I will see why this happens.
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Tue Feb 26, 2019 5:55 pm   Subject: ebay authorization expiration ??
That information was saved at the time authorization was renewed - it's not continuously checked. It's possible that authorization was revoked and Gixen still shows expiry date in the future.

This ...
  Topic: Emails being sent to old email address
mario

Replies: 3
Views: 2647

PostForum: Support   Posted: Sun Feb 24, 2019 7:26 am   Subject: Emails being sent to old email address
Please forward me these emails, e.g. ones that come to your old email address.
  Topic: Address restriction
mario

Replies: 9
Views: 5069

PostForum: Support   Posted: Thu Feb 14, 2019 8:32 am   Subject: Address restriction
The result would be no different had you bid manually.
  Topic: LOST BID WASTED SUBSCRIPTION
mario

Replies: 1
Views: 3086

PostForum: Impressions   Posted: Mon Feb 11, 2019 8:21 am   Subject: LOST BID WASTED SUBSCRIPTION
I see only a single snipe in the last 30 days for your account, and your bid was submitted, but you were outbid by another bidder.

In your entire previous history, you won 18 times, your bid was to ...
  Topic: Ebay authorization to use Gixen
mario

Replies: 8
Views: 5086

PostForum: Support   Posted: Thu Feb 07, 2019 11:51 am   Subject: Ebay authorization to use Gixen
Wayne,

These are two completely different issues. For shipping problem - if you are able to bid manually on an item, Gixen will also be able to bid.

For the eBay authorization problem - you have ...
  Topic: Current status of the 2 min. group win limitation?
mario

Replies: 2
Views: 2522

PostForum: Support   Posted: Thu Feb 07, 2019 11:48 am   Subject: Current status of the 2 min. group win limitation?
2 minutes or more is fine. Less that that - it will probably work over 100 seconds, but I don't guarantee it.
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Wed Feb 06, 2019 7:15 pm   Subject: ebay authorization expiration ??
Please complete the registration within 5 minutes, or the eBay session will expire.
  Topic: Error occurred. Please try again.
mario

Replies: 8
Views: 5593

PostForum: Support   Posted: Wed Feb 06, 2019 7:13 pm   Subject: Error occurred. Please try again.
eBay will expire session ids after 5 minutes - so please make sure you complete your registration within 5 minutes. Otherwise you may experience this or different error.
  Topic: Cant log in using my password and been unable to reset it t
mario

Replies: 2
Views: 2622

PostForum: Support   Posted: Wed Feb 06, 2019 7:11 pm   Subject: Cant log in using my password and been unable to reset it t
If you forgot your username use https://www.gixen.com/forgotusername.php

For forgotten password please use https://www.gixen.com/forgotpassword.php

If these don't work - please email me.
  Topic: Error: \"eBay authorisation token status: could not ob
mario

Replies: 6
Views: 5271

PostForum: Support   Posted: Sun Feb 03, 2019 9:06 am   Subject: Error: \"eBay authorisation token status: could not ob
Here is the important part - the eBay session id is generated when you open a settings page. If you wait longer than 5 minutes after opening it before you click on the re-authorize link, it will expir ...
  Topic: Error re-authorizing gixen on Ebay
mario

Replies: 2
Views: 2501

PostForum: Support   Posted: Sun Feb 03, 2019 7:16 am   Subject: Error re-authorizing gixen on Ebay
Can you show me the screenshot just before the 500 error? E.g. do you get eBay screen to agree to authorizing Gixen?
  Topic: CAN I BID 2 DAYS BEFOR FROM THE TIME OF END OF AUCTION
mario

Replies: 1
Views: 1999

PostForum: Support   Posted: Wed Jan 30, 2019 7:44 pm   Subject: CAN I BID 2 DAYS BEFOR FROM THE TIME OF END OF AUCTION
You can have CSV upload from the settings page, but you can't pick bid time so much in advance - the soonest Gixen can bid for you is 15 seconds before auction end time, and I don't even think you can ...
  Topic: Renewal problems !
mario

Replies: 3
Views: 2694

PostForum: Support   Posted: Mon Jan 28, 2019 7:11 am   Subject: Renewal problems !
Don't wait - this is something you have to do, and it doesn't cost anything. Click on the settings button after you log in, and re-authorize Gixen on eBay. There is a link for this and takes only a fe ...
  Topic: Can't change my bid
mario

Replies: 1
Views: 2087

PostForum: Support   Posted: Sun Jan 27, 2019 8:16 pm   Subject: Can't change my bid
Look for edit fields at the bottom or top, depending on your setting. This is where you actually edit that snipe.
  Topic: Gixen did not bid?
mario

Replies: 1
Views: 2158

PostForum: Support   Posted: Sun Jan 27, 2019 8:15 pm   Subject: Gixen did not bid?
You entered your snipe only 25 seconds before auction end. This is insufficient, 2 minutes is required.
  Topic: Authrization has expired
mario

Replies: 4
Views: 4311

PostForum: Support   Posted: Wed Jan 23, 2019 7:10 pm   Subject: Authrization has expired
Log in to the Web UI, and you will see "Settings" button above your snipes, close to "Log out" and other buttons. The second option from the top is renewing ebay authorization.
  Topic: Password
mario

Replies: 3
Views: 2846

PostForum: Support   Posted: Tue Jan 22, 2019 7:50 am   Subject: Password
Use https://www.gixen.com/forgotpassword.php

If you ever forget your username use the following to retrieve it:

https://www.gixen.com/forgotusername.php
  Topic: firefox add on not working properly
mario

Replies: 8
Views: 6023

PostForum: Support   Posted: Mon Jan 21, 2019 6:59 pm   Subject: firefox add on not working properly
Hm, just updated firefox, tested it, and works fine for me... which is typical. Something has to be different. What is your firefox version?
  Topic: Supposed Gixen Main and Mirror expiry
mario

Replies: 4
Views: 3378

PostForum: Support   Posted: Mon Jan 21, 2019 6:48 pm   Subject: Supposed Gixen Main and Mirror expiry
If you have any problems renewing your ebay authorization (to emphasize: this does not cost anything), please email me.
  Topic: Can GIXEN bid on multiple auctions that end simultaneously?
mario

Replies: 3
Views: 2917

PostForum: Support   Posted: Mon Jan 21, 2019 6:46 pm   Subject: Can GIXEN bid on multiple auctions that end simultaneously?
I can guarantee up to 600 snipes ending at the same time. Above that it will probably work several hundred more, but that depends on what else is going on at the time, e.g. how many snipes other users ...
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Fri Jan 18, 2019 6:54 pm   Subject: ebay authorization expiration ??
I am looking at error 1529 some users are getting, added some additional debugging. Please try again now.
  Topic: Renewal Warnings
mario

Replies: 18
Views: 9166

PostForum: Support   Posted: Tue Jan 15, 2019 7:17 pm   Subject: Renewal Warnings
It's not 2 years, maximum token validity is 18 months, but recently I have seen eBay revoke many of them, probably for security reasons.
  Topic: ebay authorization expiration ??
mario

Replies: 34
Views: 20298

PostForum: Support   Posted: Tue Jan 15, 2019 7:16 pm   Subject: ebay authorization expiration ??
Sorry for the inconvenience, but this is really important to do. The worst case - ebay auth expires after you schedule a snipe but before auction ends.

There is no cost to do this, and is very stra ...
  Topic: Lost email & password
mario

Replies: 19
Views: 8153

PostForum: Support   Posted: Fri Jan 11, 2019 7:27 am   Subject: Lost email & password
Yes, please email me and include the details (accounts, email) and link to this forum thread.
  Topic: Lost email & password
mario

Replies: 19
Views: 8153

PostForum: Support   Posted: Mon Jan 07, 2019 10:45 am   Subject: Lost email & password
Both of these accounts are linked to the same ebay account, have the same email on account, etc.

You can transfer this subscription by using https://www.gixen.com/transfersubscription.php

What ...
  Topic: Gixen recurring with PayPal
mario

Replies: 4
Views: 3876

PostForum: Support   Posted: Wed Jan 02, 2019 11:17 am   Subject: Gixen recurring with PayPal
I honestly don't know either - this is not something I control on my end, and I don't see why paypal would make an issue of what is used as a funding source. Maybe you can give them a call and find ou ...
  Topic: ListingHistiry.com
mario

Replies: 8
Views: 7182

PostForum: Support   Posted: Wed Jan 02, 2019 11:14 am   Subject: ListingHistiry.com
ListingsHistory stopped collecting listings some time in mid-2017. It's still there with history of collectible (and Gixen-sniped) listings from 2014, 2015, 2016 and (some) 2017, but at some point it ...
  Topic: Feature: Set Maximum $ Total for ALL Winning Bids in Group
mario

Replies: 1
Views: 2469

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:22 am   Subject: Feature: Set Maximum $ Total for ALL Winning Bids in Group
Anything is possible, but I don't think enough users would be interested in this, and I don't want to unnecessarily complicate the logic (and subsequent troubleshooting).
  Topic: Gift certificates
mario

Replies: 3
Views: 3061

PostForum: Suggestions and Ideas   Posted: Thu Dec 20, 2018 7:20 am   Subject: Gift certificates
Hm, Gixen gift certificate in a Christmas stocking? I am already imagining my own kids' disappointed looks as they find that in the stocking.
  Topic: Gixen (with subscription) did not bid on item
mario

Replies: 7
Views: 4465

PostForum: Support   Posted: Wed Dec 12, 2018 6:22 pm   Subject: Gixen (with subscription) did not bid on item
Samuel, the status I see is "Item cannot be purchased. Item cannot be purchased. Seller does not provide shipping to the country or region of your primary shipping address.".
  Topic: Can't login!
mario

Replies: 1
Views: 2366

PostForum: Support   Posted: Wed Dec 12, 2018 6:21 pm   Subject: Can't login!
Chris,

You can use Mirror transfer form to transfer your subscription. You will find it under the "Settings" after you log in to Gixen.
  Topic: I Need To Consolidate 2 Login IDs
mario

Replies: 1
Views: 2093

PostForum: Support   Posted: Wed Dec 12, 2018 6:19 pm   Subject: I Need To Consolidate 2 Login IDs
You now have two Gixen usernames, both linked to the same ebay account, and both having mirror subscription. One of them is under the same username as your eBay account.

You can use the mirror tran ...
  Topic: Error Message
mario

Replies: 1
Views: 2075

PostForum: Support   Posted: Mon Dec 10, 2018 8:34 am   Subject: Error Message
I added it with no issue. Please email me and include your username, I want to check if your account settings could be causing it.
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 2767

PostForum: Support   Posted: Sun Dec 09, 2018 11:33 am   Subject: Very slow loading bid page -2 different browsers
That second problem was of my own doing and was short-lived - please check again now.
  Topic: other bidders on gixen
mario

Replies: 5
Views: 4200

PostForum: Suggestions and Ideas   Posted: Sun Dec 09, 2018 11:31 am   Subject: other bidders on gixen
I can't publish this kind of info - neither bidding users nor eBay would like that.
  Topic: Gixen current price not the same as ebay
mario

Replies: 11
Views: 7042

PostForum: Support   Posted: Sun Dec 09, 2018 11:30 am   Subject: Gixen current price not the same as ebay
Please check again, it should be working fine now.
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 3188

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Gixen not working in Chrome.
Do you have any popup blocker or similar add-ons?
  Topic: Bid under asking price
mario

Replies: 7
Views: 4450

PostForum: Support   Posted: Sun Dec 09, 2018 11:29 am   Subject: Bid under asking price
I am still looking at this - there was indeed several cases that I couldn't explain - the status returned was "bid under asking price", there was no issue with the price and no retracted bid ...
  Topic: Gixen not working in Chrome.
mario

Replies: 4
Views: 3188

PostForum: Support   Posted: Sun Dec 09, 2018 11:06 am   Subject: Gixen not working in Chrome.
What exactly happens - is there a popup, timeout, etc?
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 5005

PostForum: Support   Posted: Sun Dec 09, 2018 11:04 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
2 minutes to be on the safe side.
  Topic: Multiple Auction End Notices
mario

Replies: 1
Views: 2136

PostForum: Support   Posted: Sat Dec 08, 2018 9:43 am   Subject: Multiple Auction End Notices
My apology - there was an issue with the notification system. It's being fixed, and this should have stopped by now.
  Topic: Can't edit of delete a snip I set
mario

Replies: 7
Views: 6082

PostForum: Support   Posted: Sat Dec 08, 2018 9:42 am   Subject: Can't edit of delete a snip I set
The forum thread you are posting in is from July. Can you please email me screenshots of the issue you are having?
  Topic: Very slow loading bid page -2 different browsers
mario

Replies: 3
Views: 2767

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Very slow loading bid page -2 different browsers
This should be back to normal now.
  Topic: Bid under asking price
mario

Replies: 7
Views: 4450

PostForum: Support   Posted: Sat Dec 08, 2018 9:41 am   Subject: Bid under asking price
Is it possible that you already had a manual bid submitted, or used another service that submitted bid for you?
  Topic: Glitch:over 150 repetitive emails from gixen about bids
mario

Replies: 10
Views: 5225

PostForum: Support   Posted: Sat Dec 08, 2018 9:25 am   Subject: Glitch:over 150 repetitive emails from gixen about bids
My apology - there was an issue with the notification process. This is being fixed now. Aside from multiple notifications (that should stop now) there is no harm.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 5005

PostForum: Support   Posted: Fri Dec 07, 2018 9:25 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
Yes, I increased limits, but you're really pushing it. When do these auctions end? All of them again at the same time?
  Topic: Can't find lost bid on ebay history
mario

Replies: 2
Views: 2469

PostForum: Support   Posted: Wed Dec 05, 2018 7:09 am   Subject: Can't find lost bid on ebay history
The seller ended this listing some 50 minutes early, and then re-listed the item.

The original end time was Mon Dec 3 12:35:09 2018 PST, and auction was ended by the seller on Mon Dec 3 11:43:02 ...
  Topic: Gixen Renewal Date
mario

Replies: 2
Views: 2443

PostForum: Support   Posted: Wed Dec 05, 2018 7:05 am   Subject: Gixen Renewal Date
Any subscription you buy is added on top of what you already have - you cannot lose any previously purchased subscription.
  Topic: Localized promotions and Gixen
mario

Replies: 2
Views: 3116

PostForum: Support   Posted: Mon Dec 03, 2018 10:45 am   Subject: Localized promotions and Gixen
Roberto,

What you want is to change the target site to "Italy". Log in to your Gixen account and click on "Settings" button. You will see "Gixen main target ebay site" ...
  Topic: Ending time out by an hour
mario

Replies: 2
Views: 2439

PostForum: Support   Posted: Sat Dec 01, 2018 3:32 pm   Subject: Ending time out by an hour
Please check again now. This was a display issue that I believe is fixed now. The snipes were always being executed correctly on time.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 3456

PostForum: Support   Posted: Sat Dec 01, 2018 10:28 am   Subject: AN ISSUE AROUND 6pm PST
I am not sure that it did, but I am adding some monitoring of number of connections of all kinds. I am also raising some limits even further to take full advantage of capacity of servers used by Gixen ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 53
Views: 60353

PostForum: Announcements   Posted: Sat Dec 01, 2018 9:41 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
I think I found and fixed the bug, please try again now.
  Topic: Log in issues with forum
mario

Replies: 4
Views: 3319

PostForum: Support   Posted: Tue Nov 27, 2018 6:48 am   Subject: Log in issues with forum
Let me check this, I need some time to make changes to maintain session.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 5005

PostForum: Support   Posted: Tue Nov 27, 2018 6:47 am   Subject: Potential issues with bidding on 600 simultaneous auctions?
I am still investigating this - it's possible that some limit has been hit. This shouldn't have happened - all snipes should have worked.
  Topic: 5 second delay on sign in I am a mirror subscriber
mario

Replies: 5
Views: 3884

PostForum: Support   Posted: Mon Nov 26, 2018 8:35 am   Subject: 5 second delay on sign in I am a mirror subscriber
You mean the redirection screen? It shouldn't take 5 seconds, usually it's much faster. It only says "if not redirected, then click", but redirection should be almost immediate.
  Topic: AN ISSUE AROUND 6pm PST
mario

Replies: 4
Views: 3456

PostForum: Support   Posted: Sun Nov 25, 2018 6:31 pm   Subject: AN ISSUE AROUND 6pm PST
30 minutes ago, or around 6.00pm PST there was an issue that caused around 100 or so snipes to fail, from both main and mirror servers.

I am investigating what caused this - so far I only noticed t ...
  Topic: Chrome Extension says \"You have to specify maximum bi
mario

Replies: 6
Views: 4068

PostForum: Support   Posted: Sun Nov 25, 2018 11:20 am   Subject: Chrome Extension says \"You have to specify maximum bi
Please try again now.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 7502

PostForum: Support   Posted: Sun Nov 25, 2018 11:19 am   Subject: You have to specify item id. Autosnipe Firefox
Please try again now, I believe I've fixed this issue.
  Topic: You have to specify item id. Autosnipe Firefox
mario

Replies: 13
Views: 7502

PostForum: Support   Posted: Sat Nov 24, 2018 4:31 pm   Subject: You have to specify item id. Autosnipe Firefox
I will re-visit this and see what went wrong.
  Topic: Payment
mario

Replies: 1
Views: 2263

PostForum: Support   Posted: Sat Nov 24, 2018 4:30 pm   Subject: Payment
This typically happens when users register multiple Gixen usernames linked to the same ebay account. Is this possible in your case? Check the username in expiry reminder email and see.
  Topic: Potential issues with bidding on 600 simultaneous auctions?
mario

Replies: 8
Views: 5005

PostForum: Support   Posted: Sat Nov 24, 2018 4:29 pm   Subject: Potential issues with bidding on 600 simultaneous auctions?
You're fine, however I am quite curious - 600 hundred items from the same seller, all ending at the same time? Haven't heard of anyone yet doing that in 12 years.
  Topic: Safari Extension Support
mario

Replies: 5
Views: 5373

PostForum: Support   Posted: Fri Nov 16, 2018 8:55 am   Subject: Safari Extension Support
Keith, it's best that you make this thread in the announcement forum once we release the Safari extension.
  Topic: Payment for Gixen Mirror
mario

Replies: 1
Views: 2372

PostForum: Support   Posted: Fri Nov 16, 2018 8:54 am   Subject: Payment for Gixen Mirror
Yes - email me for instructions.
  Topic: mirror subsubscription
mario

Replies: 1
Views: 2267

PostForum: Support   Posted: Tue Nov 13, 2018 2:09 pm   Subject: mirror subsubscription
Mike, please email me and include your username.
  Topic: Additional ebay step to confirm bids above $5000?
mario

Replies: 1
Views: 2255

PostForum: Support   Posted: Tue Nov 13, 2018 2:08 pm   Subject: Additional ebay step to confirm bids above $5000?
This is done automatically, it's not an issue.
  Topic: Is there anything to be aware of with high $ amount auction
mario

Replies: 2
Views: 2657

PostForum: Support   Posted: Mon Nov 12, 2018 7:45 am   Subject: Is there anything to be aware of with high $ amount auction
The only thing that matters is that it's not a brand new ebay account and that you used it before. Other than that you are fine. I just looked at the highest 20 bids in the past 2 days, and they range ...
  Topic: What is Amazon's \"Guaranteed delivery\" really
mario

Replies: 0
Views: 4800

PostForum: Blog   Posted: Sun Nov 11, 2018 7:16 pm   Subject: What is Amazon's \"Guaranteed delivery\" really
I was surprised recently when an owner of another eBay sniping service (identity withheld, but I'm sure he'll see this), a nice guy I like, told me that he never buys from eBay. If I recall correctly, ...
  Topic: Password not being saved
mario

Replies: 3
Views: 3920

PostForum: Support   Posted: Wed Oct 31, 2018 5:41 am   Subject: Password not being saved
Thank you Keith!
  Topic: Snipe groups
mario

Replies: 2
Views: 3372

PostForum: Support   Posted: Wed Oct 31, 2018 5:35 am   Subject: Snipe groups
Submitting a snipe takes some time, and it takes time to cancel snipes in-flight. Hence 2 minutes. With the latest changes I could possibly reduce that, but some interval will always be needed. E.g. i ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 53
Views: 60353

PostForum: Announcements   Posted: Thu Oct 25, 2018 6:38 pm   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
paulbryan, Keith,

What exactly do you want changed? More groups added? Aside from that, anything else?
  Topic: Alternative Income Stream
mario

Replies: 7
Views: 6190

PostForum: Suggestions and Ideas   Posted: Tue Oct 23, 2018 3:46 pm   Subject: Alternative Income Stream
Glynis,

Log in and click on the "Settings" button. You will see an option near top.
  Topic: \"Bid under asking price\" error
mario

Replies: 1
Views: 2166

PostForum: Support   Posted: Tue Oct 23, 2018 3:44 pm   Subject: \"Bid under asking price\" error
This indeed looks like an eBay bug. Please email me and I will open a support case with eBay. It's unlikely, however, that they will change the outcome after the fact.
  Topic: Number after username
mario

Replies: 4
Views: 3901

PostForum: Support   Posted: Tue Oct 23, 2018 3:37 pm   Subject: Number after username
Yes, imported items are scheduled with price 0. Obviously they will not fire. Edit them and set a price higher than 0 to activate them.
  Topic: Clarify for a 1st time user
mario

Replies: 1
Views: 2243

PostForum: Support   Posted: Tue Oct 23, 2018 3:35 pm   Subject: Clarify for a 1st time user
Once you import your items, they are indeed scheduled with price 0.00, but obviously they will not fire. Click on Edit and change the amount, and then click on "Modify". Edit fields will be ...
  Topic: Snipe tool did not cancel items in same Group... I won 3 of
mario

Replies: 4
Views: 3571

PostForum: Support   Posted: Tue Oct 23, 2018 3:34 pm   Subject: Snipe tool did not cancel items in same Group... I won 3 of
I agree, this should be done - I'll do my best to implement it within the next few weeks, but can't promise anything.
  Topic: Images not shown in Scheduled Bids tab page
mario

Replies: 3
Views: 2974

PostForum: Support   Posted: Tue Oct 23, 2018 3:33 pm   Subject: Images not shown in Scheduled Bids tab page
I need an item id to take a look, without it it's difficult to find out what the problem is.
  Topic: Pay twice $6 and $14 and can not put my bid
mario

Replies: 1
Views: 2193

PostForum: Support   Posted: Tue Oct 23, 2018 3:32 pm   Subject: Pay twice $6 and $14 and can not put my bid
Can you please give me more details? What happens exactly? Please email me the details and I will look at it.
  Topic: System Crashing
mario

Replies: 1
Views: 2134

PostForum: Support   Posted: Thu Oct 18, 2018 9:23 am   Subject: System Crashing
No, can you please provide more details? What is crashing exactly? Any error message?
  Topic: \"View Similar\" link
mario

Replies: 3
Views: 3208

PostForum: Support   Posted: Thu Oct 18, 2018 7:50 am   Subject: \"View Similar\" link
Nick,

Yes - good point, I will make the result page more configurable in the future. Please give me a few days.
  Topic: Currency conversion error
mario

Replies: 5
Views: 4857

PostForum: Support   Posted: Thu Oct 18, 2018 7:49 am   Subject: Currency conversion error
You always bid in the currency of the listing, whatever it is. Gixen doesn't do any conversion at all.
  Topic: On going prob. since 9/16, no change in acct.2much of hassl
mario

Replies: 1
Views: 2157

PostForum: Support   Posted: Thu Oct 18, 2018 7:48 am   Subject: On going prob. since 9/16, no change in acct.2much of hassl
I already responded to your email.

I never said that anything got misplaced, please copy / paste my response instead of mis-interpreting it. You registered two different Gixen accounts, and paid f ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 3286

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Cancelling Subscription
I will, I need to update quite a few things in FAQ.
  Topic: Lost bid due to a first time wierd error
mario

Replies: 5
Views: 3826

PostForum: Support   Posted: Wed Oct 10, 2018 12:54 pm   Subject: Lost bid due to a first time wierd error
Luis,

I see this often - sellers state they ship to a certain country, yet they restrict shipping, on purpose or inadvertently. This error comes straight from eBay. It's far more likely it's a sell ...
  Topic: Cancelling Subscription
mario

Replies: 3
Views: 3286

PostForum: Support   Posted: Tue Oct 09, 2018 6:26 am   Subject: Cancelling Subscription
You can cancel your paypal subscription from your paypal account, at the moment there is no way to do that from within Gixen site.
 
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