Author |
Message |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 1
Views: 43
|
Forum: Support Posted: Mon Apr 19, 2021 5:03 am Subject: You are not eligible to bid on this item. |
Yes, you can't win if your bid is not accepted.
Since it's a knife and there are restrictions on those in certain jurisdictions it could be something that Ebay has been forced to implement in order ... |
Topic: Won an auction, but not sure what happened exactly |
Cupid
Replies: 2
Views: 56
|
Forum: Impressions Posted: Mon Apr 19, 2021 4:50 am Subject: Won an auction, but not sure what happened exactly |
Yes you are reading that correctly, the losing bidder placed many bids on that auction, outbidding themselves many times during the auction.
All their bids were before your winning one so were not ... |
Topic: Could not add item error |
Cupid
Replies: 15
Views: 5517
|
Forum: Support Posted: Sun Apr 18, 2021 4:53 am Subject: Could not add item error |
Drashid21,
This is an old thread from 2019.
So, you are the first to report a recent issue, in this regard.
Are you able to add snipes manually using the 'Add' button ? |
Topic: Username and Password not being Saved on Desktop Manager |
Cupid
Replies: 2
Views: 57
|
Forum: Support Posted: Sun Apr 18, 2021 4:47 am Subject: Username and Password not being Saved on Desktop Manager |
The working directory of the application needs to be able to be written to by the user that is running it.
The default directory will be the one where you are running it from, but if you set up a s ... |
Topic: API |
Cupid
Replies: 2
Views: 122
|
Forum: Support Posted: Thu Apr 15, 2021 3:32 am Subject: API |
I think Mario removed support for it, as detailed on [url=http://www.gixen.com/forum/viewtopic.php?t=10231]this thread, please email him for details.
The email is on the [url=https://www.gixen.com/ ... |
Topic: Automatic scroll to - Sorry, this item is already present |
Cupid
Replies: 1
Views: 130
|
Forum: Suggestions and Ideas Posted: Mon Apr 12, 2021 5:40 am Subject: Automatic scroll to - Sorry, this item is already present |
The auction management functions that you are performing on Gixen I generally perform on Ebay prior to any decision as to whether I'll try to snipe the auctions or not. |
Topic: Is 6 seconds enough? |
Cupid
Replies: 2
Views: 192
|
Forum: Support Posted: Fri Apr 09, 2021 4:09 am Subject: Is 6 seconds enough? |
A later bid is not more likely to be rejected for being too late. You are however more likely to have your bid rejected due to the bid increment rule. This is because the later you wait the more bids ... |
Topic: 2 different bids for 2 diff ebay sites |
Cupid
Replies: 4
Views: 249
|
Forum: Support Posted: Tue Apr 06, 2021 8:49 am Subject: 2 different bids for 2 diff ebay sites |
Personally, I have both Main and Mirror targets set to be my home site... so that if there are any issues with the purchase, at a later stage, it is always the customer service on my home site that I ... |
Topic: 2 different bids for 2 diff ebay sites |
Cupid
Replies: 4
Views: 249
|
Forum: Support Posted: Tue Apr 06, 2021 6:47 am Subject: 2 different bids for 2 diff ebay sites |
Actually the vast majority of auctions allow bidding from any site.
I'd recommend that you set the target to be your home site.
If you are worried about bids getting blocked, where your delivery ... |
Topic: Paid 1 year mirros services, but still see Ads and timers |
Cupid
Replies: 2
Views: 199
|
Forum: Support Posted: Tue Apr 06, 2021 3:25 am Subject: Paid 1 year mirros services, but still see Ads and timers |
In the payment confirmation email from Paypal there should be a reference to the Gixen id for which this subscription payment applies.
Is that the same as the Gixen id that you are logging in to ?
... |
Topic: why did i not win the auction? |
Cupid
Replies: 3
Views: 415
|
Forum: Support Posted: Sun Apr 04, 2021 4:42 am Subject: why did i not win the auction? |
Do you have a Mirror subscription ? It's one of the settings that is only effective during a subscription. |
Topic: Have Not Received Password Reset Code E-mail |
Cupid
Replies: 3
Views: 265
|
Forum: Support Posted: Thu Apr 01, 2021 8:47 am Subject: Have Not Received Password Reset Code E-mail |
Mario can be contacted directly via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please always include your Gixen id in such communication. |
Topic: All bids reset to 0.00 |
Cupid
Replies: 10
Views: 411
|
Forum: Support Posted: Wed Mar 31, 2021 10:56 am Subject: All bids reset to 0.00 |
I guess it's been like this forever, and I can't remember anyone highlighting it as a problem, till now.
The logic you suggest might be more difficult to implement than you imagine, since it involv ... |
Topic: All bids reset to 0.00 |
Cupid
Replies: 10
Views: 411
|
Forum: Support Posted: Wed Mar 31, 2021 9:46 am Subject: All bids reset to 0.00 |
If you try to add a snipe that already exists, whether or not that snipe has a zero amount set, the web interface generates an error:
Sorry, this item is already present. |
Topic: All bids reset to 0.00 |
Cupid
Replies: 10
Views: 411
|
Forum: Support Posted: Wed Mar 31, 2021 9:07 am Subject: All bids reset to 0.00 |
OK, only Mario has the access required to be able to look into that. |
Topic: All bids reset to 0.00 |
Cupid
Replies: 10
Views: 411
|
Forum: Support Posted: Wed Mar 31, 2021 8:37 am Subject: All bids reset to 0.00 |
It is the default value when you import from a list, but my guess is you have not done that ?
Can you provide an example auction number that you think has had it's snipe value reset ? |
Topic: Won, but not by an increment. |
Cupid
Replies: 3
Views: 276
|
Forum: Support Posted: Tue Mar 30, 2021 1:58 pm Subject: Won, but not by an increment. |
I'd categorise a 'snipe' as a bid placed in the last minute or two of an auction... so I wouldn't say a bid placed 11 minutes before the auction was a snipe, no... but some might I suppose.
It was ... |
Topic: Won, but not by an increment. |
Cupid
Replies: 3
Views: 276
|
Forum: Support Posted: Tue Mar 30, 2021 4:56 am Subject: Won, but not by an increment. |
The next highest bid was 42 placed more than 11 minutes before the end of he auction. Certainly Ebay would have only displayed an auction price of 9.59 until your bid was accepted, because the next hi ... |
Topic: No dark matter, but thought I'd ask anyway |
Cupid
Replies: 4
Views: 292
|
Forum: Support Posted: Mon Mar 29, 2021 12:22 pm Subject: No dark matter, but thought I'd ask anyway |
Yes, I meant the auction number, thank you.
You might find some useful information if you press the History button, but otherwise Mario is the only one with the access to be able to search the data ... |
Topic: No dark matter, but thought I'd ask anyway |
Cupid
Replies: 4
Views: 292
|
Forum: Support Posted: Mon Mar 29, 2021 9:38 am Subject: No dark matter, but thought I'd ask anyway |
What was the auction id and what was the Gixen account id that it was scheduled on ?
Is it perhaps possible that you set up more than one snipe for the same item on more than one Gixen account ? |
Topic: Gixen API |
Cupid
Replies: 2
Views: 271
|
Forum: Suggestions and Ideas Posted: Sun Mar 28, 2021 2:41 pm Subject: Gixen API |
There used to be one, I think Mario removed support for it though. |
Topic: Viewing eBay on the app |
Cupid
Replies: 1
Views: 196
|
Forum: Support Posted: Sun Mar 28, 2021 12:14 pm Subject: Viewing eBay on the app |
Yes, I think this is a problem when you have both the Gixen and Ebay Apps... I believe Mario is seeing if he can find a way around it for a future version. |
Topic: why did i not win the auction? |
Cupid
Replies: 3
Views: 415
|
Forum: Support Posted: Sun Mar 28, 2021 5:28 am Subject: why did i not win the auction? |
The [url=https://www.ebay.com/help/buying/bidding/automatic-bidding?id=4014]bid increment at that price is $25.
Therefore due to the bid increment rule, in the last 7 seconds of the auction your bi ... |
Topic: 2 auctions ending at exactly the same time |
Cupid
Replies: 15
Views: 15304
|
Forum: Support Posted: Fri Mar 26, 2021 5:14 am Subject: 2 auctions ending at exactly the same time |
Correct, it's no longer a problem. |
Topic: Function Question? |
Cupid
Replies: 1
Views: 295
|
Forum: Support Posted: Wed Mar 24, 2021 6:07 am Subject: Function Question? |
My recommendation is to use the 'Add' button without having any new snipe details in the boxes.
Auction prices are only updated periodically on the Gixen servers though, if you want more dynamic up ... |
Topic: Could not confirm your account, activation link expired (31 |
Cupid
Replies: 3
Views: 340
|
Forum: Support Posted: Sun Mar 21, 2021 5:00 am Subject: Could not confirm your account, activation link expired (31 |
Is this from the mobile phone interface ? |
Topic: Invalid authorization |
Cupid
Replies: 1
Views: 257
|
Forum: Support Posted: Sat Mar 20, 2021 4:56 pm Subject: Invalid authorization |
Yes, you need to renew it using the second section of the Settings page.
You need to do this at least every 18 months as Ebay expires them after that.
Also if you change any Ebay credentials it' ... |
Topic: EBAY ERROR: PURCHASE LIMIT EXCEEDED |
Cupid
Replies: 14
Views: 23951
|
Forum: Support Posted: Sat Mar 20, 2021 2:28 pm Subject: EBAY ERROR: PURCHASE LIMIT EXCEEDED |
You could ask the seller if they imposed a limit and, if they did, why it is an advantage for them.
They might raise the limit as a result, which even if it doesn't help you, might help someone els ... |
Topic: Gixen failed to place bid |
Cupid
Replies: 7
Views: 484
|
Forum: Support Posted: Sat Mar 20, 2021 11:32 am Subject: Gixen failed to place bid |
No, I do mean higher... the offset is the amount of time before the auction end that the bid is placed... so the higher the offset the earlier the bid. |
Topic: Gixen failed to place bid |
Cupid
Replies: 7
Views: 484
|
Forum: Support Posted: Sat Mar 20, 2021 11:18 am Subject: Gixen failed to place bid |
Ebays' bid increment rule is that they don't accept any bid that is less than one bid increment more than the current auction price.
So what this is saying is that when Gixen tried to place the bid ... |
Topic: Gixen failed to place bid |
Cupid
Replies: 7
Views: 484
|
Forum: Support Posted: Sat Mar 20, 2021 9:58 am Subject: Gixen failed to place bid |
Was you bid also more than one bid increment more than the current auction price, so ÂGBP 6 or more ?
What was the status that Gixen gave the snipe after it had completed ? |
Topic: snipe bid placed 2 days prior to auction end. |
Cupid
Replies: 4
Views: 369
|
Forum: Support Posted: Sat Mar 20, 2021 5:05 am Subject: snipe bid placed 2 days prior to auction end. |
On the 'Bidding history' page (looking via .co.uk) it states, at the end of the bidding:
Starting price US $9.99 10 Mar 2021 at 3:26:10pm GMT
and also (just above the bids):
Bidders:9 Bids ... |
Topic: HOW DO WE PAY??? |
Cupid
Replies: 5
Views: 476
|
Forum: Support Posted: Fri Mar 19, 2021 6:42 am Subject: HOW DO WE PAY??? |
You have to log in here, via the web interface, before you get the Settings button that you need to press. |
Topic: snipe bid placed 2 days prior to auction end. |
Cupid
Replies: 4
Views: 369
|
Forum: Support Posted: Fri Mar 19, 2021 6:39 am Subject: snipe bid placed 2 days prior to auction end. |
I'm sorry but I'm not understanding fully what is being reported here ?
From what I can see there were only three snipe bids, all other bids were placed at least a few hours before the end of the a ... |
Topic: Increase snipe bid for |
Cupid
Replies: 1
Views: 315
|
Forum: Suggestions and Ideas Posted: Fri Mar 19, 2021 6:27 am Subject: Increase snipe bid for |
I agree that this would be a better alternative to the Contingency group operation and something I would use up to once per week. |
Topic: Newbie Question: Snipe Bid vs Highest Bidder |
Cupid
Replies: 3
Views: 336
|
Forum: Support Posted: Wed Mar 17, 2021 11:22 am Subject: Newbie Question: Snipe Bid vs Highest Bidder |
Part of being a successsful sniper is to have a good idea of what the items are worth, or more specifically what you are willing to pay for them... There's not really any shortcuts for that, the more ... |
Topic: Newbie Question: Snipe Bid vs Highest Bidder |
Cupid
Replies: 3
Views: 336
|
Forum: Support Posted: Wed Mar 17, 2021 10:34 am Subject: Newbie Question: Snipe Bid vs Highest Bidder |
You are correct that the highest accepted bid will always win on Ebay, no matter when that bid is placed.
I wouldn't recommend bidding the highest amount that you are willing to pay early though, t ... |
Topic: $1 10 day subscription lifts 4/month limit? |
Cupid
Replies: 1
Views: 303
|
Forum: Support Posted: Mon Mar 15, 2021 1:56 pm Subject: $1 10 day subscription lifts 4/month limit? |
Yes, I believe any form of subscription lifts this limit for its duration. |
Topic: New mobile web interface |
Cupid
Replies: 10
Views: 1410
|
Forum: Announcements Posted: Mon Mar 15, 2021 4:59 am Subject: New mobile web interface |
The Copyright notice should probably be updated as it currently implies that it hasn't been updated since 2015. |
Topic: Winning bid but lost auction.. |
Cupid
Replies: 2
Views: 369
|
Forum: Support Posted: Mon Mar 15, 2021 4:46 am Subject: Winning bid but lost auction.. |
Thanks for coming back and letting us know.
You can't edit or delete posts once they are here.
There's nothing wrong with this one though, so I won't delete it.
I think its actually useful f ... |
Topic: EBAY ERROR: PURCHASE LIMIT EXCEEDED |
Cupid
Replies: 14
Views: 23951
|
Forum: Support Posted: Sun Mar 14, 2021 3:51 pm Subject: EBAY ERROR: PURCHASE LIMIT EXCEEDED |
Unfortunately, Ebay hasn't implemented any way for a buyer to know when these kind of limits have been set. You could ask them to do so, but I wouldn't hold my breath even if they agreed that might be ... |
Topic: Gixen down |
Cupid
Replies: 1
Views: 280
|
Forum: Support Posted: Sun Mar 14, 2021 5:21 am Subject: Gixen down |
Perhaps this was a temporary issue for you ?
I can't reproduce it at present.
If you still have an issue please can you be more specific about where the failure occurs and what error messages yo ... |
Topic: Unable to user Mirror Chunks |
Cupid
Replies: 2
Views: 372
|
Forum: Support Posted: Mon Mar 08, 2021 9:02 am Subject: Unable to user Mirror Chunks |
I think you have to enable a chunk, at the top of the Settings page, before it will result in your Mirror subscription being current until the expiry of that chunk. |
Topic: can't login/change password |
Cupid
Replies: 2
Views: 403
|
Forum: Support Posted: Mon Mar 08, 2021 6:22 am Subject: can't login/change password |
I would first try a password of around 10 characters.
However, if you don't wish to do that, or require more detailed support I think you will need to contact Mario direct, via email, at the suppor ... |
Topic: does gixen support 2FA on ebay? |
Cupid
Replies: 1
Views: 371
|
Forum: Support Posted: Mon Mar 08, 2021 4:20 am Subject: does gixen support 2FA on ebay? |
Yes, because Gixen doesn't log into Ebay in the same way that you do.
It uses the authorisation you have given it to place bids on your behalf. In fact Gixen doesn't even know what your Ebay passw ... |
Topic: Thank you! I've just won my first auction using Gixen. |
Cupid
Replies: 3
Views: 528
|
Forum: Impressions Posted: Mon Mar 08, 2021 4:13 am Subject: Thank you! I've just won my first auction using Gixen. |
Yes, you would... however, sooner or later, two bidders are going to do the same and one of them will end up paying something close to that.
Therefore, my advice would always be to set the snipe am ... |
Topic: Country |
Cupid
Replies: 1
Views: 327
|
Forum: Suggestions and Ideas Posted: Sat Mar 06, 2021 3:15 pm Subject: Country |
There are a few Gixen related features that relate to a Country.
The first on the Settings page changes the Gixen links on the snipe page.
The second (target) also on the Settings page changes ... |
Topic: Sorry, this item is already present |
Cupid
Replies: 4
Views: 564
|
Forum: Support Posted: Sat Mar 06, 2021 8:47 am Subject: Sorry, this item is already present |
Yes, as you imply, this is correct operation.
The auction is listed in Canadian Dollars, therefore all bids have to be in Canadian Dollars and you need to specify your snipe amount in Canadian Doll ... |
Topic: New Gixen improvements |
Cupid
Replies: 21
Views: 2789
|
Forum: Announcements Posted: Fri Mar 05, 2021 4:39 am Subject: Re: improvements |
the new look looked so much like the eBay
The site hasn't changed how it looks, the change described is in the processing that happens when you log in, not in how it looks after you are logged in.
... |
Topic: Scheduled bid need internet? |
Cupid
Replies: 1
Views: 406
|
Forum: Support Posted: Fri Mar 05, 2021 4:35 am Subject: Scheduled bid need internet? |
Gixen is a service.
What this means is that it uses it's own servers to place the bids, so your computer is not involved at all in the actual bidding process and doesn't need to even be powered up ... |
Topic: Sorry, this item is already present |
Cupid
Replies: 4
Views: 564
|
Forum: Support Posted: Fri Mar 05, 2021 4:31 am Subject: Re: Sorry, this item is already present |
Sorry, this item is already present.
This is the message you get if you try to add a snipe for an item for which you've already scheduled a snipe. I don't think that is the root cause of your issue ... |
Topic: Did Gixen double bid? |
Cupid
Replies: 3
Views: 523
|
Forum: Support Posted: Thu Mar 04, 2021 2:12 pm Subject: Did Gixen double bid? |
Yes, unfortunately that is the way Ebay has always worked.
Sellers have to pay extra to impose reserve prices and are not allowed to place ordinary bids on their own items. |
Topic: Did Gixen double bid? |
Cupid
Replies: 3
Views: 523
|
Forum: Support Posted: Thu Mar 04, 2021 12:10 pm Subject: Did Gixen double bid? |
Close to the top of the bidding page it says 'Reserve met'.
This means the seller must have set the reserve at ÂGBP 70, and this was what you were bidding against. |
Topic: Thank you! I've just won my first auction using Gixen. |
Cupid
Replies: 3
Views: 528
|
Forum: Impressions Posted: Thu Mar 04, 2021 12:06 pm Subject: Thank you! I've just won my first auction using Gixen. |
Yes, the highest bid that is accepted always wins on Ebay.
Take care not to revise your snipe in the last two minutes of the auction as that can result in the snipe just being cancelled without the ... |
Topic: New Gixen improvements |
Cupid
Replies: 21
Views: 2789
|
Forum: Announcements Posted: Thu Mar 04, 2021 4:43 am Subject: New Gixen improvements |
It's unlikely that the additional checks, over and above what Gixen was already doing in the background to update auction prices periodically, is going to make any difference to how Ebay promotes thos ... |
Topic: New Gixen improvements |
Cupid
Replies: 21
Views: 2789
|
Forum: Announcements Posted: Tue Mar 02, 2021 3:59 am Subject: New Gixen improvements |
Fuzzbean,
Gixen has always periodically updated the auction price, all this is doing is additionally updating up to 20 of them when you log in to Gixen.
You'd have to ask Ebay how their algorith ... |
Topic: Constantly being logged out of website |
Cupid
Replies: 5
Views: 734
|
Forum: Support Posted: Mon Mar 01, 2021 1:10 pm Subject: Constantly being logged out of website |
No, you're right, it doesn't.
Perhaps it is a problem with your browsers handling of cookies, if you have something that deletes them for instance. |
Topic: Constantly being logged out of website |
Cupid
Replies: 5
Views: 734
|
Forum: Support Posted: Mon Mar 01, 2021 12:35 pm Subject: Constantly being logged out of website |
OK, I haven't reproduced this problem yet.
You also appear to be the first to be reporting it.
Is this with or without a Mirror subscription on your account ? |
Topic: Error: Could not log in: Incorrect Credentials |
Cupid
Replies: 1
Views: 487
|
Forum: Support Posted: Mon Mar 01, 2021 12:32 pm Subject: Error: Could not log in: Incorrect Credentials |
Have you tried just using the lower case version of your credentials?
Gixen doesn't seem to be case sensitive in terms of usernames, I can log in here both with and without capitalising my username ... |
Topic: Gixen and Ebay says I won, but no email or option to pay |
Cupid
Replies: 8
Views: 725
|
Forum: Support Posted: Mon Mar 01, 2021 5:47 am Subject: Gixen and Ebay says I won, but no email or option to pay |
This does seem to have been an Ebay issue, I experienced similar and it sorted itself out a few hours later. |
Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Cupid
Replies: 61
Views: 9060
|
Forum: Support Posted: Mon Mar 01, 2021 5:44 am Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Have you renewed the authorisation as mentioned in earlier posts ? |
Topic: Constantly being logged out of website |
Cupid
Replies: 5
Views: 734
|
Forum: Support Posted: Mon Mar 01, 2021 5:42 am Subject: Constantly being logged out of website |
I'm a bit confused as to the problem you are reporting.
Is it a problem with the Autosnipe extension for the Chrome browser, with the website interface itself, or both ? |
Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Cupid
Replies: 61
Views: 9060
|
Forum: Support Posted: Sat Feb 27, 2021 8:42 am Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
I presume this is via the second section of the Settings page ?
Once you initiate the process by selecting the link I think you do need to complete it, by logging into Ebay and confirming the setti ... |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 7
Views: 826
|
Forum: Support Posted: Fri Feb 26, 2021 6:10 am Subject: You are not eligible to bid on this item. |
Ebay does tend to impose limits on new accounts, especially when they don't have verification of identity and/or a payment method saved, like a credit card.
However, as you say that wouldn't explai ... |
Topic: COVID-19 vaccination appointments |
Cupid
Replies: 1
Views: 323
|
Forum: Suggestions and Ideas Posted: Fri Feb 26, 2021 5:57 am Subject: COVID-19 vaccination appointments |
Sniping appointments ?
Via which service, which applies to the health service of which nation/s ? |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 7
Views: 826
|
Forum: Support Posted: Thu Feb 25, 2021 4:47 am Subject: You are not eligible to bid on this item. |
To be honest, the target setting is unlikely to be the cause of this failure message.
However, if you do live in the UK and your shipping address is thus also in the UK, I'd recommend you do set yo ... |
Topic: Gixen \"No Response from Server\" Error |
Cupid
Replies: 3
Views: 498
|
Forum: Support Posted: Tue Feb 23, 2021 12:32 pm Subject: Gixen \"No Response from Server\" Error |
It's the same as when a web server is not responding for any site, how it's displayed depends n the browser and how it handles a lack of response. |
Topic: Gixen \"No Response from Server\" Error |
Cupid
Replies: 3
Views: 498
|
Forum: Support Posted: Tue Feb 23, 2021 11:08 am Subject: Gixen \"No Response from Server\" Error |
I've had a timeout like this once in the last day, nothing before that. |
Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Cupid
Replies: 61
Views: 9060
|
Forum: Support Posted: Mon Feb 22, 2021 11:44 am Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Lastmarine,
The issue with Ebay rejecting valid authoritarians was resolved the day it occurred.
Of course that does not mean they now accept authorisations that have been invalidated.
Most l ... |
Topic: Password change |
Cupid
Replies: 1
Views: 470
|
Forum: Support Posted: Sun Feb 21, 2021 10:05 am Subject: Password change |
You can reset your Gixen password [url=https://www.gixen.com/forgotpassword.php]here, which is accessed via the [url=https://www.gixen.com/register_oa.php]Sign Up page. |
Topic: unable to change password |
Cupid
Replies: 6
Views: 1089
|
Forum: Support Posted: Sun Feb 21, 2021 9:57 am Subject: unable to change password |
No, your Gixen id is entirely separate from your Ebay id and it is recommended that you do not use any of the same credentials here as you do on Ebay, though obviously that can't be enforced.
You c ... |
Topic: Item appearing only on eBay.com.au & not eBay.com |
Cupid
Replies: 2
Views: 556
|
Forum: Support Posted: Sun Feb 21, 2021 4:59 am Subject: Item appearing only on eBay.com.au & not eBay.com |
Yes, that sounds fine. This is why target sites are provided as an option.
Timing is relative to the auction, so it doesn't matter which time zone the site that it was listed on is in. |
Topic: Import Gixen List Button repurpose |
Cupid
Replies: 4
Views: 489
|
Forum: Suggestions and Ideas Posted: Sun Feb 21, 2021 4:55 am Subject: Import Gixen List Button repurpose |
They are now under:
My Ebay->Activity->Watching |
Topic: Bidding Trap |
Cupid
Replies: 5
Views: 831
|
Forum: Support Posted: Sat Feb 20, 2021 12:52 pm Subject: Bidding Trap |
If it did prove possible to do something, it would have to be an option that by default was disabled.
I know some snipers still want to be able to snipe things that the seller has not set up the sh ... |
Topic: Bidding Trap |
Cupid
Replies: 5
Views: 831
|
Forum: Support Posted: Sat Feb 20, 2021 10:58 am Subject: Bidding Trap |
For the reasons I've explained above I don't think it will be possible for Gixen to cancel your snipe in these circumstances.
As I also tried to explain, if sellers really don't want to have to de ... |
Topic: snipe still valid after manual bid? |
Cupid
Replies: 2
Views: 560
|
Forum: Support Posted: Sat Feb 20, 2021 10:04 am Subject: snipe still valid after manual bid? |
Yes the snipe will be fine... Ebay doesn't limit the number of valid bids you can place on an auction.
Any bid that you could place yourself can also be placed via the Gixen server, at the time you ... |
Topic: Please re-authorize Gixen on eBay |
Cupid
Replies: 50
Views: 30231
|
Forum: Announcements Posted: Sat Feb 20, 2021 5:26 am Subject: Please re-authorize Gixen on eBay |
All you need to do to sort it out is log in here via the web interface, push the Settings button on the snipes page and then the option you need is the second on the page that comes up.
It costs no ... |
Topic: Bidding Trap |
Cupid
Replies: 5
Views: 831
|
Forum: Support Posted: Sat Feb 20, 2021 5:21 am Subject: Bidding Trap |
Presumably the seller just removed the shipping price for your country ?
What they did not do is block sales to your country, which Ebay does give them the ability to do. This is what Ebay would re ... |
Topic: Import Gixen List Button repurpose |
Cupid
Replies: 4
Views: 489
|
Forum: Suggestions and Ideas Posted: Sat Feb 20, 2021 5:07 am Subject: Re: Import Gixen List Button repurpose |
As ebay does not have lists anymore
Ebay hasn't removed lists. |
Topic: Using mirror |
Cupid
Replies: 2
Views: 581
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Forum: Support Posted: Fri Feb 19, 2021 8:20 am Subject: Using mirror |
OK, for anyone else's benefit, these things are configurable since different offsets favour different scenarios, and therefore there is no universally agreed 'best' setting.
Personally, I prefer of ... |
Topic: There was a problem with an eBay internal system or process |
Cupid
Replies: 2
Views: 639
|
Forum: Support Posted: Thu Feb 18, 2021 4:49 am Subject: There was a problem with an eBay internal system or process |
What status was the snipe given by Gixen after the auction had completed ?
Were you making changes late on, your description of what happened seems to imply that perhaps you were making changes at ... |
Topic: Request |
Cupid
Replies: 3
Views: 530
|
Forum: Suggestions and Ideas Posted: Tue Feb 16, 2021 12:46 pm Subject: Request |
I think it already notifies you when there is a newer version required. |
Topic: activating mirror chunks |
Cupid
Replies: 1
Views: 538
|
Forum: Support Posted: Tue Feb 16, 2021 10:13 am Subject: activating mirror chunks |
You should be able to activate them at the top of the Settings page after you have logged in here via the web interface.
I don't know whether you need to do this before setting up he snipes, but if ... |
Topic: Request |
Cupid
Replies: 3
Views: 530
|
Forum: Suggestions and Ideas Posted: Tue Feb 16, 2021 8:50 am Subject: Request |
What would it's function be ?
To indicate when the seller has updated the listing in some way ? |
Topic: unable to change password |
Cupid
Replies: 6
Views: 1089
|
Forum: Support Posted: Tue Feb 16, 2021 6:07 am Subject: unable to change password |
Since Gixen ids are entirely different to Ebay ids, changing your Ebay credentials should not have made any difference to being able to access you Gixen id with unchanged credentials.
Changing Ebay ... |
Topic: mistakenly signed up for a 2nd gixen acc. need it cancel |
Cupid
Replies: 1
Views: 458
|
Forum: Support Posted: Tue Feb 16, 2021 5:59 am Subject: mistakenly signed up for a 2nd gixen acc. need it cancel |
Refunds can be arranged by contacting Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include as many details as you can, in ... |
Topic: Multiple odd behaviors on bidding page |
Cupid
Replies: 12
Views: 1418
|
Forum: Support Posted: Mon Feb 15, 2021 1:07 pm Subject: Multiple odd behaviors on bidding page |
I seem to have missed this, and it looks like it's already been resolved as detailed [url=http://www.gixen.com/forum/viewtopic.php?t=10174]here. |
Topic: Option to increase the SNIPE BID at Snipe Time |
Cupid
Replies: 3
Views: 603
|
Forum: Suggestions and Ideas Posted: Sun Feb 14, 2021 12:07 pm Subject: Option to increase the SNIPE BID at Snipe Time |
This has been suggested a number of times over the years and, to be honest, I've never been convinced it has merit.
For me it represents flawed thinking... "I'm prepared to pay more if the pri ... |
Topic: Signed up for Mirror service, getting subscrip nag as befor |
Cupid
Replies: 2
Views: 324
|
Forum: Support Posted: Sun Feb 14, 2021 5:29 am Subject: Signed up for Mirror service, getting subscrip nag as befor |
Changing your Gixen password or the authority for that account to act for you on Ebay, should not have affected the assignment of the Mirror subscription to your account.
In the payment email from ... |
Topic: meine snipes werden nicht ausgeführt den verkäufer kann i |
Cupid
Replies: 1
Views: 338
|
Forum: Support Posted: Sat Feb 13, 2021 3:39 am Subject: Re: my snipes are not executed the seller can i |
I don't speak German, so I'm answering this:
I have placed a bid for an item that has not been carried out. Item number 303874258597. I cannot reach the seller via ebay either. My mails on ebay are ... |
Topic: Cannot Add Items on Watchlist |
Cupid
Replies: 4
Views: 696
|
Forum: Support Posted: Fri Feb 12, 2021 9:45 am Subject: Cannot Add Items on Watchlist |
I'm not fluent in French, sorry.
Is this a problem only on your smartphone or also with the website on your PC ?
If so what type of smartphone are you using, Android or Apple ?
Are you gettin ... |
Topic: Cannot Add Items on Watchlist |
Cupid
Replies: 4
Views: 696
|
Forum: Support Posted: Fri Feb 12, 2021 4:19 am Subject: Cannot Add Items on Watchlist |
Most likely you need to renew the authorisation for Gixen to access your Ebay account in the second section of the Settings page. It doesn't cost you anything and only takes a couple of minutes to com ... |
Topic: Cannot log in or retrieve username or change password |
Cupid
Replies: 1
Views: 366
|
Forum: Support Posted: Thu Feb 11, 2021 1:56 pm Subject: Cannot log in or retrieve username or change password |
If you've tried all that then your next step will need to be to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab.
Please make su ... |
Topic: Given User name and Password |
Cupid
Replies: 1
Views: 398
|
Forum: Support Posted: Thu Feb 11, 2021 3:47 am Subject: Given User name and Password |
No, your Gixen id and password are entirely separate from your Ebay id and it is recommended that you do not use the same ones for both.
You authorise that your Gixen account can place bids on your ... |
Topic: PayPal not using my balance for recurring payments, wants C |
Cupid
Replies: 5
Views: 602
|
Forum: Support Posted: Wed Feb 10, 2021 5:16 am Subject: PayPal not using my balance for recurring payments, wants C |
Perhaps those users have not specified that their balance is their preferred method of payment.
PS: Just as an aside to answer the other query, this forum is deliberately not configured to use Gixe ... |
Topic: Nectar points on eBay UK |
Cupid
Replies: 1
Views: 370
|
Forum: Support Posted: Tue Feb 09, 2021 6:24 am Subject: Nectar points on eBay UK |
Yes, you should change your target(s) to be the UK site.
I am also registered on the Nectar scheme and this works for me.
There isn't a downside for someone that lives in the UK and wants things ... |
Topic: Contingency Group Bidding - Spacing of Items |
Cupid
Replies: 1
Views: 373
|
Forum: Support Posted: Tue Feb 09, 2021 6:20 am Subject: Contingency Group Bidding - Spacing of Items |
2 minutes to be safe. |
Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
Cupid
Replies: 61
Views: 9060
|
Forum: Support Posted: Fri Feb 05, 2021 5:05 pm Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE |
I would expect updates to be posted here as and when the issue is resolved. |
Topic: Error -1529 (invalid_grant) |
Cupid
Replies: 1
Views: 814
|
Forum: Support Posted: Fri Feb 05, 2021 5:03 pm Subject: Error -1529 (invalid_grant) |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: No watch list, unable to paste item number |
Cupid
Replies: 1
Views: 738
|
Forum: Support Posted: Fri Feb 05, 2021 5:02 pm Subject: No watch list, unable to paste item number |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: INVALID AUTHORIZATION LOST BID I SHOULD HAVE ONE |
Cupid
Replies: 1
Views: 765
|
Forum: Support Posted: Fri Feb 05, 2021 5:01 pm Subject: INVALID AUTHORIZATION LOST BID I SHOULD HAVE ONE |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 1
Views: 736
|
Forum: Support Posted: Fri Feb 05, 2021 5:01 pm Subject: INVALID AUTHORIZATION |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 31
Views: 2253
|
Forum: Support Posted: Fri Feb 05, 2021 5:00 pm Subject: INVALID AUTHORIZATION |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: Error -1529 |
Cupid
Replies: 11
Views: 1062
|
Forum: Support Posted: Fri Feb 05, 2021 4:58 pm Subject: Error -1529 |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: Error: 'Auth token is hard expired' when adding new items |
Cupid
Replies: 3
Views: 502
|
Forum: Support Posted: Fri Feb 05, 2021 4:57 pm Subject: Error: 'Auth token is hard expired' when adding new items |
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 31
Views: 2253
|
Forum: Support Posted: Fri Feb 05, 2021 7:47 am Subject: INVALID AUTHORIZATION |
You need to renew the authority for Gixen to be able to bid on your behalf on Ebay.
Ebay expires the authorisation after a maximum of 18 months, and can also do so if you change any of your Ebay cr ... |
Topic: iOS app crashing en |
Cupid
Replies: 1
Views: 518
|
Forum: Support Posted: Thu Feb 04, 2021 12:16 pm Subject: iOS app crashing en |
Mario can be contacted directly at the support address provided on the [url=https://www.gixen.com/contact.php]Contact tab. |
Topic: Where can I change the password? |
Cupid
Replies: 1
Views: 445
|
Forum: Support Posted: Tue Feb 02, 2021 4:39 am Subject: Where can I change the password? |
I presume you want to change you Gixen id password and this is not related to changing any of your Ebay credentials ?
If so the option to get a reset link sent is on the '[url=https://www.gixen.com ... |
Topic: Items disappearing from the screen at the end of an auction |
Cupid
Replies: 2
Views: 450
|
Forum: Support Posted: Tue Feb 02, 2021 4:34 am Subject: Items disappearing from the screen at the end of an auction |
Had you perhaps pushed the 'Purge Completed' button previously and then used the browsers refresh button ?
What that tells the browser is to 'repeat the last operation' so it could be interpreted a ... |
Topic: Bid Under Asking Price.... |
Cupid
Replies: 2
Views: 495
|
Forum: Support Posted: Sat Jan 30, 2021 2:29 pm Subject: Bid Under Asking Price.... |
It most often means that the bid was rejected by Ebay because it was lower than one bid increment more than the current auction price.
It can also indicate that your account previously placed a hig ... |
Topic: Sent extra PayPal payment; can I get it credited or refunde |
Cupid
Replies: 2
Views: 539
|
Forum: Support Posted: Sat Jan 30, 2021 12:16 pm Subject: Sent extra PayPal payment; can I get it credited or refunde |
Certainly the system is already designed to be able to account for and credit your Gixen account with as many subscription payments as you make.
It might just be that Paypal is being slow to inform ... |
Topic: No bid placed |
Cupid
Replies: 1
Views: 435
|
Forum: Support Posted: Fri Jan 29, 2021 4:04 am Subject: No bid placed |
On the main page of that listing it says:
This listing was ended by the seller because the item is no longer available.
which means the auction was ended early, by the seller, before the time Gi ... |
Topic: Changed Ebay password |
Cupid
Replies: 1
Views: 432
|
Forum: Support Posted: Wed Jan 27, 2021 4:43 am Subject: Changed Ebay password |
Gixen doesn't actually need to know your Ebay password.
The password you use to log into Gixen is different and it is recommended that you don't use the same one.
However, what Gixen does requir ... |
Topic: Group All in One Click |
Cupid
Replies: 1
Views: 423
|
Forum: Support Posted: Wed Jan 27, 2021 4:39 am Subject: Group All in One Click |
No, there isn't currently a multiple edit feature. |
Topic: Not eligible to bid notice.. |
Cupid
Replies: 2
Views: 509
|
Forum: Support Posted: Tue Jan 26, 2021 12:57 pm Subject: Not eligible to bid notice.. |
It's the seller that sets the restrictions when they list items. They can relate to things like, where you are located, whether you have any non paying bidder reports, what your level of feedback is e ... |
Topic: bidding on multiple items that end within seconds of each |
Cupid
Replies: 1
Views: 444
|
Forum: Support Posted: Mon Jan 25, 2021 4:33 am Subject: bidding on multiple items that end within seconds of each |
If you want them all (so have not added any to the same Group), it's no problem. |
Topic: Password is not a match. Could not log you in (6) - Firefox |
Cupid
Replies: 2
Views: 454
|
Forum: Support Posted: Sun Jan 24, 2021 10:17 am Subject: Password is not a match. Could not log you in (6) - Firefox |
I think you need to update the credentials held by the Autosnipe plugin.
I believe support for the plugin is provided via [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread. Which ind ... |
Topic: cannot use |
Cupid
Replies: 1
Views: 415
|
Forum: Support Posted: Fri Jan 22, 2021 3:21 pm Subject: cannot use |
Have you tried using the recovery options available on the [url=https://www.gixen.com/register_oa.php]Sign Up page ? |
Topic: Error message - \"No items imported\" |
Cupid
Replies: 4
Views: 653
|
Forum: Support Posted: Fri Jan 22, 2021 4:55 am Subject: Error message - \"No items imported\" |
OK,
If you do have items in your Ebay watch list, that are auctions, the most likely reason that they are not being imported is that your authority for Gixen to be able to act on your behalf on Eba ... |
Topic: Error message - \"No items imported\" |
Cupid
Replies: 4
Views: 653
|
Forum: Support Posted: Thu Jan 21, 2021 10:08 am Subject: Error message - \"No items imported\" |
Which of the options are you using that is generating that message ?, There are more than one possibilities.
Have you tried copying and pasting the auction number, entering the maximum amount that ... |
Topic: System did not bid on 2 items |
Cupid
Replies: 1
Views: 452
|
Forum: Support Posted: Thu Jan 21, 2021 5:19 am Subject: System did not bid on 2 items |
What were the auction numbers for these snipes ?
Did you get the same status on both the Main and Mirror tabs ?
Are you getting any error messages on your snipes page ?
Is the authorisation ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 48
Views: 157397
|
Forum: Announcements Posted: Wed Jan 20, 2021 4:38 am Subject: Gixen Desktop Manager (64-bit) released |
You don't need to be able to log into Gixen in order to be able to post here.
From what you are saying it sounds like your credentials are not being accepted via the Desktop Manager.
I would fir ... |
Topic: Multiple odd behaviors on bidding page |
Cupid
Replies: 12
Views: 1418
|
Forum: Support Posted: Mon Jan 18, 2021 9:40 am Subject: Multiple odd behaviors on bidding page |
Yes, I think these issues will have been due to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, which has now been resolved. |
Topic: Error: delete failed. |
Cupid
Replies: 1
Views: 520
|
Forum: Support Posted: Mon Jan 18, 2021 9:38 am Subject: Error: delete failed. |
I think this will have been related to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, please try again now. |
Topic: gixen desktop not working |
Cupid
Replies: 1
Views: 483
|
Forum: Support Posted: Mon Jan 18, 2021 9:37 am Subject: gixen desktop not working |
I think this will have been related to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, please try again now. |
Topic: Can't renew Ebay authorisation after password change |
Cupid
Replies: 1
Views: 508
|
Forum: Support Posted: Mon Jan 18, 2021 9:34 am Subject: Can't renew Ebay authorisation after password change |
Thanks for confirming that this was caused by the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread. |
Topic: 2 payments taken - should be 1. |
Cupid
Replies: 1
Views: 493
|
Forum: Support Posted: Sun Jan 17, 2021 1:28 pm Subject: 2 payments taken - should be 1. |
As indicated on [url=http://www.gixen.com/forum/viewtopic.php?t=10119]this recent thread, you need to request this via email. |
Topic: Unable to enter EbayItem #,paid twice recurring&nonrecc |
Cupid
Replies: 5
Views: 984
|
Forum: Support Posted: Sat Jan 16, 2021 6:38 am Subject: Unable to enter EbayItem #,paid twice recurring&nonrecc |
ronmc2,
You need to request this via email to the support address on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include your Gixen id in the correspondence. |
Topic: how long does it take for subscription to activate |
Cupid
Replies: 1
Views: 493
|
Forum: Support Posted: Fri Jan 15, 2021 4:26 am Subject: how long does it take for subscription to activate |
Sometimes Paypal can take a few hours to let Gixen know about a payment.
If it takes more than a day please contact Mario direct at the support address given on the [url=https://www.gixen.com/conta ... |
Topic: Email if out bid |
Cupid
Replies: 1
Views: 512
|
Forum: Support Posted: Wed Jan 13, 2021 1:41 pm Subject: Email if out bid |
I'm assuming you mean, if the price rises above the level where your bid would be able to be placed ?
It's controlled via the 'Notifications for your account' section of the Settings page.
There ... |
Topic: Suggestion - Group Editing |
Cupid
Replies: 6
Views: 2968
|
Forum: Suggestions and Ideas Posted: Mon Jan 11, 2021 11:13 am Subject: Suggestion - Group Editing |
Unfortunately the shipping and handling cost provided to Gixen is often inaccurate. Often when the transaction is international the costs obtained only reflect the domestic shipping charge.
I've be ... |
Topic: I think I have two usernames. can I fix? |
Cupid
Replies: 1
Views: 563
|
Forum: Support Posted: Sat Jan 09, 2021 2:16 pm Subject: I think I have two usernames. can I fix? |
You can transfer a subscription from one Gixen account to another using the Mirror Transfer Form which can be accessed from the Settings page.
You can also delete an account via the 'Close Account' ... |
Topic: list not refreshing |
Cupid
Replies: 5
Views: 928
|
Forum: Support Posted: Sat Jan 09, 2021 10:19 am Subject: list not refreshing |
Yes, I believe the Android App will be obtaining all it's data from the Gixen servers, and therefore is going to operate like the web interface in this respect.
The frequency at which auction price ... |
Topic: list not refreshing |
Cupid
Replies: 5
Views: 928
|
Forum: Support Posted: Sat Jan 09, 2021 8:39 am Subject: list not refreshing |
Is the 'app' that you are referring to the one for a mobile or the Gixen Desktop Manager for devices that run Windows ?
On the website the current price is only updated periodically, it certainly d ... |
Topic: Count down timer |
Cupid
Replies: 1
Views: 598
|
Forum: Support Posted: Wed Jan 06, 2021 7:41 am Subject: Count down timer |
The snipe page is not a dynamic one, no.
This aspect does get updated every time the page is changed by your actions though.
If you just want updated status and timing information it's best to u ... |
Topic: problem Login in in the new gixen |
Cupid
Replies: 18
Views: 21743
|
Forum: Support Posted: Wed Jan 06, 2021 5:09 am Subject: problem Login in in the new gixen |
An email account is required to activate your Gixen account in the first place. |
Topic: Unable to log in. |
Cupid
Replies: 4
Views: 912
|
Forum: Support Posted: Wed Jan 06, 2021 4:42 am Subject: Unable to log in. |
From what you are saying it does appear that the problems you are having are because your authorisation with Ebay has been revoked. So the first thing you should do is reauthorise an account using the ... |
Topic: Unable to enter EbayItem #,paid twice recurring&nonrecc |
Cupid
Replies: 5
Views: 984
|
Forum: Support Posted: Tue Jan 05, 2021 6:21 am Subject: Unable to enter EbayItem #,paid twice recurring&nonrecc |
Is it possible that you have set up more than one Gixen account ?
On the Settings page, at the top what does it now say your subscription is good until (first section).
Is it possible that it is ... |
Topic: Unable to log in. |
Cupid
Replies: 4
Views: 912
|
Forum: Support Posted: Mon Jan 04, 2021 10:26 am Subject: Unable to log in. |
If it were me, I think the first thing I would do is restart my browser. That's often a reason why sites appear to be slower than usual.
If you do manage to get logged in via the web interface I wo ... |
Topic: list not refreshing |
Cupid
Replies: 5
Views: 928
|
Forum: Support Posted: Mon Jan 04, 2021 4:57 am Subject: list not refreshing |
When you say 'refresh the list' can you explain in more detail what aspects you are hoping/expecting to change ? |
Topic: mistake |
Cupid
Replies: 4
Views: 2841
|
Forum: Support Posted: Fri Jan 01, 2021 1:35 pm Subject: mistake |
You will need to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above, please include your Gixen id in all correspondence. |
Topic: 6 different auctions ended without my bid going through |
Cupid
Replies: 3
Views: 902
|
Forum: Support Posted: Thu Dec 31, 2020 7:58 am Subject: 6 different auctions ended without my bid going through |
Please read the information on the FAQ tab above as it is mentioned there, but there are other useful things also detailed on that page.
I recommend everyone to read it, at least once. |
Topic: Paid for mirror service twice |
Cupid
Replies: 2
Views: 754
|
Forum: Support Posted: Thu Dec 31, 2020 4:15 am Subject: Paid for mirror service twice |
Is ikjeld your Gixen id or your Ebay id ? |
Topic: 6 different auctions ended without my bid going through |
Cupid
Replies: 3
Views: 902
|
Forum: Support Posted: Thu Dec 31, 2020 4:12 am Subject: 6 different auctions ended without my bid going through |
It sounds like you were adding them too late, did you not see any warnings about that in red ?
Gixen requires at least 2 minutes before an auction ends to set up a snipe.
If you are submitting o ... |
Topic: “My Snipes} tab |
Cupid
Replies: 1
Views: 808
|
Forum: Suggestions and Ideas Posted: Wed Dec 30, 2020 6:03 am Subject: “My Snipes} tab |
I think the reason that this was not implemented from the start is that the site was deliberately designed so that users did not even need to be registered to be able to view and use most areas of the ... |
Topic: How do i change my password? |
Cupid
Replies: 4
Views: 1471
|
Forum: Support Posted: Tue Dec 29, 2020 3:20 pm Subject: How do i change my password? |
I agree that it isn't intuitive.
If you push the 'Sign Up' button on the home page you are presented with a page that includes:
Forgot your Gixen password? You can reset it |
Topic: Gixen Mirror Price Increase |
Cupid
Replies: 2
Views: 797
|
Forum: Support Posted: Tue Dec 29, 2020 1:43 pm Subject: Gixen Mirror Price Increase |
Presumably your current subscription is not recurring ?
New payments are additive, and just add to what you already have in terms of duartion.
If you make an new payment you could, I guess, addi ... |
Topic: OUTBID |
Cupid
Replies: 1
Views: 775
|
Forum: Support Posted: Mon Dec 28, 2020 5:58 am Subject: OUTBID |
If the status was 'BID UNDER ASKING PRICE' and your offset was less than 7 seconds, then it will have been due to Ebays' Bid Increment Rule, which is one of the questions covered on the FAQ page. |
Topic: Gixen Mirror Price Change |
Cupid
Replies: 43
Views: 11609
|
Forum: Announcements Posted: Sun Dec 27, 2020 6:03 am Subject: Gixen Mirror Price Change |
greshoff,
This would make sense if you still had 8 months to run on your previous subscription, payments are additive and don't overwrite any current subscription, is that possible ?
Otherwise, ... |
Topic: Desktop Manager Login |
Cupid
Replies: 4
Views: 1413
|
Forum: Support Posted: Wed Dec 23, 2020 10:20 am Subject: Desktop Manager Login |
If you choose to have the Gixen Desktop Manager remember your credentials on your machine you need to make sure that it has write access to its working directory. |
Topic: Changing my subscription to a different account |
Cupid
Replies: 2
Views: 882
|
Forum: Support Posted: Wed Dec 23, 2020 4:34 am Subject: Changing my subscription to a different account |
If it is a different Ebay account that you want Ebay to bid from you change that in the second section of the Settings page.
If you want to transfer your Mirror subscription to a different Gixen ac ... |
Topic: mirror function |
Cupid
Replies: 1
Views: 709
|
Forum: Support Posted: Mon Dec 21, 2020 4:54 am Subject: mirror function |
Putting an item in a Group means it won't be sent from the Mirror. This is a consequence of it being too complicated to cancel items reliable across servers, and not a good reason to do this. Standard ... |
Topic: The gixen button is gone on Ebay |
Cupid
Replies: 1
Views: 890
|
Forum: Support Posted: Sun Dec 20, 2020 4:33 am Subject: The gixen button is gone on Ebay |
You can still log in manually here and add them using the 'Add' button.
The buttons on the pages is implemented via the 'Gixen eBay Auction Sniper' Add-On to your browser, so the first thing I'd c ... |
Topic: Can't place a smile on item watching in ebay |
Cupid
Replies: 2
Views: 992
|
Forum: Support Posted: Sun Dec 20, 2020 4:28 am Subject: Can't place a smile on item watching in ebay |
It appears that auction number is not a valid item id on Ebay, perhaps they removed it ? |
Topic: Purchased Mirror Service |
Cupid
Replies: 8
Views: 1575
|
Forum: Support Posted: Sat Dec 19, 2020 4:51 am Subject: Purchased Mirror Service |
Have you got exactly the same problem on three different Gixen accounts, sdfff, snipe22 and elk234 ?
It also appears that auction had completed a few hours before you posted about it here, which al ... |
Topic: Purchased Mirror Service |
Cupid
Replies: 8
Views: 1575
|
Forum: Support Posted: Fri Dec 18, 2020 10:38 am Subject: Purchased Mirror Service |
Thanks for letting us know. |
Topic: DESKTOP MANAGER ERROR MESSAGES |
Cupid
Replies: 2
Views: 960
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Forum: Support Posted: Fri Dec 18, 2020 10:33 am Subject: DESKTOP MANAGER ERROR MESSAGES |
I think it's most likely that the storage of your credentials on your PC somehow got corrupted. This would explain why starting again with a fresh download might sort out the issue with being able to ... |
Topic: Purchased Mirror Service |
Cupid
Replies: 8
Views: 1575
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Forum: Support Posted: Fri Dec 18, 2020 4:43 am Subject: Purchased Mirror Service |
Sometimes it takes a while for Gixen to be informed by Paypal, so I'd give it a few hours after payment before logging in again.
If it's been longer than that and the payment confirmation email fro ... |
Topic: Cannot pay for mirror |
Cupid
Replies: 6
Views: 6167
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Forum: Support Posted: Wed Dec 16, 2020 10:46 am Subject: Cannot pay for mirror |
My interpretation of what's been written above is that Paypal have blocked any use via VPN, not that any use from China is blocked... Indeed the OP says they've managed to link their bank account to t ... |
Topic: How many winning bids with gixen mirror? |
Cupid
Replies: 1
Views: 963
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Forum: Support Posted: Wed Dec 16, 2020 6:07 am Subject: How many winning bids with gixen mirror? |
It's 4 winning snipes per (rolling) calendar month, isn't it ?
With a Mirror subscription it's not limited, within reason.
I'm sure if you were entering tens of thousands it would raise some ey ... |
Topic: How do I find if I signed up to a recurring subscription? |
Cupid
Replies: 1
Views: 977
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Forum: Support Posted: Tue Dec 15, 2020 9:58 am Subject: How do I find if I signed up to a recurring subscription? |
To quote from How do I find out if my current mirror account is recurring or non-recurrlng?
I am working on adding this information to the Gixen settings page, but in the meantime the only way to c ... |
Topic: Cannot pay for mirror |
Cupid
Replies: 6
Views: 6167
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Forum: Support Posted: Tue Dec 15, 2020 4:05 am Subject: Cannot pay for mirror |
If I were Chinese, I'd start here:
https://www.paypal.com/cn/smarthelp/contact-us |
Topic: error |
Cupid
Replies: 3
Views: 1203
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Forum: Support Posted: Mon Dec 14, 2020 4:38 am Subject: error |
Actually that most likely is the issue, as discussed most recently [url=http://www.gixen.com/forum/viewtopic.php?t=9970]here and in more detail some time ago [url=http://www.gixen.com/forum/viewtopic. ... |
Topic: Two Sniping Softwares? |
Cupid
Replies: 7
Views: 1684
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Forum: Support Posted: Sun Dec 13, 2020 5:38 am Subject: Two Sniping Softwares? |
Perhaps if you want it to remain as transparent as it is now there could be two versions of 'WON', a> 'WON BY GIXEN' and b> Just 'WON' when Gixen didn't place the winning bid, but it was placed ... |
Topic: 101 Error with Desktop Manager |
Cupid
Replies: 5
Views: 1361
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Forum: Support Posted: Sun Dec 13, 2020 5:20 am Subject: 101 Error with Desktop Manager |
If you are able to log in to the web interface your Gixen account is OK, so I think you'd be going backwards to do anything to that.
There's no harm deleting the Gixen Desktop Manager software from ... |
Topic: error |
Cupid
Replies: 3
Views: 1203
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Forum: Support Posted: Sun Dec 13, 2020 5:12 am Subject: error |
The first thing I would check is that your authorisation is up to date in the second section on the Settings page. Actually it's worth renewing whatever it says, there is no harm or cost to dos so.
... |
Topic: Other options for subscribing besides PayPal??? |
Cupid
Replies: 2
Views: 1501
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Forum: Suggestions and Ideas Posted: Sun Dec 13, 2020 4:56 am Subject: Other options for subscribing besides PayPal??? |
The last time this was raised [url=http://www.gixen.com/forum/viewtopic.php?t=9730]here, Mario was considering it. |
Topic: 101 Error with Desktop Manager |
Cupid
Replies: 5
Views: 1361
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Forum: Support Posted: Fri Dec 11, 2020 7:33 am Subject: 101 Error with Desktop Manager |
I think you must be getting your credentials wrong.
Check whether or not you able to log in here via the 'Log in Now' button with those same credentials. |
Topic: Multiple item delete |
Cupid
Replies: 3
Views: 1111
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Forum: Support Posted: Fri Dec 11, 2020 5:12 am Subject: Multiple item delete |
Ah OK,
I'm not aware of a similar function being available in the Desktop Manager. |
Topic: Snipe failed to execute and History incomplete |
Cupid
Replies: 14
Views: 2411
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Forum: Support Posted: Fri Dec 11, 2020 4:45 am Subject: Snipe failed to execute and History incomplete |
Yes, I think you've answered your own point. I think the second missile is already sent out as soon as you indicate it's necessary (by confirming the Edit), but that might still be too late, and that ... |
Topic: Multiple item delete |
Cupid
Replies: 3
Views: 1111
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Forum: Support Posted: Thu Dec 10, 2020 1:20 pm Subject: Multiple item delete |
Yes, here in the web interface, this is what the red cross used with the toggle buttons on the left of the page are used for. |
Topic: 101 Error with Desktop Manager |
Cupid
Replies: 5
Views: 1361
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Forum: Support Posted: Thu Dec 10, 2020 11:50 am Subject: 101 Error with Desktop Manager |
Once you are in, use the 'Settings' menu to select the 'Username and Password' option and you can enter your credentials again on the pop-up window that comes up. |
Topic: Place an opening bid then using Gixen |
Cupid
Replies: 1
Views: 925
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Forum: Support Posted: Thu Dec 10, 2020 5:20 am Subject: Place an opening bid then using Gixen |
Yes you can.
The proviso here though is that Ebay won't accept the same, or a lower, bid than you've already placed from the same Ebay account.
There would be no point in placing the same bid ag ... |
Topic: Snipe failed to execute and History incomplete |
Cupid
Replies: 14
Views: 2411
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Forum: Support Posted: Thu Dec 10, 2020 5:03 am Subject: Snipe failed to execute and History incomplete |
I think it's hard to predict what other people will feel about situations you haven't experienced yourself.
To continue the analogy, there can be no guarantee that setting off another missile, afte ... |
Topic: Gixen Mirror Price Change |
Cupid
Replies: 43
Views: 11609
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Forum: Announcements Posted: Wed Dec 09, 2020 4:22 am Subject: Re: CANCEL RECURRING PAYMENTS |
How do I cancel the automatic recurring payment?
This can be done via your Paypal account. The recurring payment that you wish to cancel will reference Gixen. |
Topic: Gixen Mirror Price Change |
Cupid
Replies: 43
Views: 11609
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Forum: Announcements Posted: Wed Dec 09, 2020 4:20 am Subject: Re: Subscription |
I have subscribed for 2 years and on a rolling basis. I have more than one account and if possible, I would like to transfer the remainder of my subscription to another account if possible.
Please ... |
Topic: BUG-Appears Gixen Bid Lot up to Maximum Bid without reason |
Cupid
Replies: 2
Views: 1003
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Forum: Support Posted: Wed Dec 09, 2020 4:03 am Subject: BUG-Appears Gixen Bid Lot up to Maximum Bid without reason |
The under bid was $666.00 placed at 6:27:42PM PST and the bid increment in that range is $10.00 so a winning bid of US $668.88 is the correct result.
There was another lower bid accepted at the sam ... |
Topic: Snipe failed to execute and History incomplete |
Cupid
Replies: 14
Views: 2411
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Forum: Support Posted: Wed Dec 09, 2020 3:50 am Subject: Snipe failed to execute and History incomplete |
I think perhaps a little more understanding of how a sniping engine works might help manage expectations as to what might be possible and what is unlikely:
So, by way of analogy, the snipes are a b ... |
Topic: Snipe failed to execute and History incomplete |
Cupid
Replies: 14
Views: 2411
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Forum: Support Posted: Tue Dec 08, 2020 6:27 am Subject: Snipe failed to execute and History incomplete |
Quote from the FAQ page:
Can I change my bid after I've entered it in Gixen?
Yes, just click the
This operation has been as described this way for many years, it hasn't changed recently. I g ... |
Topic: Bid increments - does ebay make exceptions? |
Cupid
Replies: 3
Views: 1139
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Forum: Support Posted: Tue Dec 08, 2020 5:52 am Subject: Bid increments - does ebay make exceptions? |
I agree that something looks odd with the timings of both the 64.66 and 61.95 bids seemingly being before the 62.66 bid which you wouldn't expect to be accepted in that case. I'd prefer to see the act ... |
Topic: Multisnipe gropus |
Cupid
Replies: 3
Views: 1183
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Forum: Support Posted: Tue Dec 08, 2020 5:12 am Subject: Multisnipe gropus |
I suspect that those two auctions were just too close together for Gixen to be able to cancel the second snipe after detecting that it had won the first.
The process of sniping an auction starts a ... |
Topic: Snip made to eBay.com rather than from eBay.co.uk |
Cupid
Replies: 1
Views: 960
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Forum: Support Posted: Tue Dec 08, 2020 5:06 am Subject: Snip made to eBay.com rather than from eBay.co.uk |
The significant setting for this is 'target' (not 'country' which just changes where links on the snipes page direct you).
Do you have both your Main and Mirror 'target' settings set to be the Unit ... |
Topic: Automatic Bidding for eBay |
Cupid
Replies: 2
Views: 1070
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Forum: Support Posted: Tue Dec 08, 2020 5:01 am Subject: Automatic Bidding for eBay |
It is not a good idea to also place a bid well ahead of the auction end, on Ebay.
The reason being is that this will more likely attract other bidders to place bids in order to try to outbid you.
... |
Topic: Website: How to get back to snipes |
Cupid
Replies: 1
Views: 932
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Forum: Support Posted: Sat Dec 05, 2020 5:26 am Subject: Website: How to get back to snipes |
You are correct in your evaluation as to how the site is designed.
It is deliberately organised that way so that you don't need to be logged in to use most areas of the site. So the 'Log in Now' bu ... |
Topic: Urgent question (less than 16 hours remaining on auction) |
Cupid
Replies: 2
Views: 1082
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Forum: Support Posted: Mon Nov 30, 2020 4:57 am Subject: Urgent question (less than 16 hours remaining on auction) |
I can't see anything particularly unusual about it.
The current under bidder decided to outbid themselves a number of times, which might seem illogical given the Ebay proxy biding system but I've f ... |
Topic: bids for an auction show in ebay, but not in Gixen |
Cupid
Replies: 1
Views: 899
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Forum: Support Posted: Mon Nov 30, 2020 4:47 am Subject: bids for an auction show in ebay, but not in Gixen |
This is normal operation, Gixen can not monitor all auctions in real time, updates appear periodically. To monitor every auction in real time would require many more resources than are available.
I ... |
Topic: Iphone login |
Cupid
Replies: 2
Views: 999
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Forum: Support Posted: Sun Nov 29, 2020 1:48 pm Subject: Iphone login |
Does it fail to log you in when you use only lower case ? |
Topic: import whatchlists brings previousaly deleted items |
Cupid
Replies: 9
Views: 2029
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Forum: Support Posted: Sun Nov 29, 2020 7:59 am Subject: import whatchlists brings previousaly deleted items |
I'd be very surprised if the choice of browser used had any impact on an issue like this. |
Topic: Autopay cancelled? |
Cupid
Replies: 2
Views: 1011
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Forum: Support Posted: Fri Nov 27, 2020 1:42 pm Subject: Autopay cancelled? |
It's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include your Gixen id. |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 48
Views: 157397
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Forum: Announcements Posted: Thu Nov 26, 2020 8:54 am Subject: Gixen Desktop Manager (64-bit) released |
The grey one is the one that is currently selected. So if you perform an action like 'Edit' or 'Delete' that is the one the action applies to. |
Topic: Please re-authorize Gixen on eBay |
Cupid
Replies: 50
Views: 30231
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Forum: Announcements Posted: Tue Nov 24, 2020 5:20 am Subject: Please re-authorize Gixen on eBay |
The place to check for it on the Ebay website is:
My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations
and will be listed as 'Gixen Inc.'.
There ... |
Topic: Paid for mirror, but it's not showing on account |
Cupid
Replies: 1
Views: 905
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Forum: Support Posted: Tue Nov 24, 2020 5:07 am Subject: Paid for mirror, but it's not showing on account |
Sometimes it can take a while for Paypal to let Gixen know about a new payment.
If it's still not updated please contact Mario directly via email at the support address given on the [url=https://ww ... |
Topic: Won through vixen but showing as outbid on eBay |
Cupid
Replies: 11
Views: 2840
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Forum: Support Posted: Tue Nov 24, 2020 5:03 am Subject: Won through vixen but showing as outbid on eBay |
If you are getting emails from Ebay relating to another Ebay account then it must be that Ebay associates that account with your email address. This might be something you want to follow up with them. ... |
Topic: Add, Edit, Delete, and Refresh Buttons Greyed Out on Deskto |
Cupid
Replies: 1
Views: 880
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Forum: Support Posted: Tue Nov 24, 2020 4:50 am Subject: Add, Edit, Delete, and Refresh Buttons Greyed Out on Deskto |
When you single click on a snipe in the Desktop Manager does it turn grey ?
I find that, by default, it tends to be the first snipe that is selected in this way and the one that populates the detai ... |
Topic: yearly subscription ran out how do i sign up again |
Cupid
Replies: 1
Views: 1099
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Forum: Support Posted: Sun Nov 22, 2020 6:37 am Subject: yearly subscription ran out how do i sign up again |
After logging in here you need to push the 'Settings' button and then all the options are at the top of the page that comes up. |
Topic: Won through vixen but showing as outbid on eBay |
Cupid
Replies: 11
Views: 2840
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Forum: Support Posted: Sat Nov 21, 2020 7:22 am Subject: Won through vixen but showing as outbid on eBay |
If you want to change the Ebay account that Gixen places bids on to be jsnowbum1, I think you will need to do that yourself using the second section of the Settings page. Mario won't be able to do tha ... |
Topic: Gixen list |
Cupid
Replies: 2
Views: 1151
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Forum: Support Posted: Sat Nov 21, 2020 7:13 am Subject: Gixen list |
Has this feature worked for you in the past ?
I'm just trying to eliminate the possibility of the name of your list not matching exactly what Gixen is looking for. |
Topic: import whatchlists brings previousaly deleted items |
Cupid
Replies: 9
Views: 2029
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Forum: Support Posted: Thu Nov 19, 2020 10:01 am Subject: import whatchlists brings previousaly deleted items |
Interesting.
It would seem much more likely that the underlying issue is on the Ebay side of this and that consequently Mario will need to report the issue to them, referencing the API interface th ... |
Topic: renewal |
Cupid
Replies: 2
Views: 1159
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Forum: Support Posted: Thu Nov 19, 2020 8:42 am Subject: renewal |
Is there a reference in the payment notification from Paypal to the Gixen account that it relates to ?
Does that exactly match the credentials you use to log in here ?
Is it fishbone601 ? |
Topic: charged for membership 2x |
Cupid
Replies: 2
Views: 1084
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Forum: Support Posted: Wed Nov 18, 2020 4:38 am Subject: charged for membership 2x |
Is it possible that you signed up for annual renewal last year, so that one of these was automated by Paypal ?
Have you been credited with both payments in terms of the length of your subscription ... |
Topic: Won through vixen but showing as outbid on eBay |
Cupid
Replies: 11
Views: 2840
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Forum: Support Posted: Tue Nov 17, 2020 8:03 am Subject: Won through vixen but showing as outbid on eBay |
It looks like that item was won with a snipe on an Ebay account with no feedback. That was also the only snipe bid on that auction.
Does your jsnowbum16 Ebay account have any feedback ?
Gixen mu ... |
Topic: History listing for schelduled status items is incomplete |
Cupid
Replies: 2
Views: 1013
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Forum: Support Posted: Tue Nov 17, 2020 5:51 am Subject: History listing for schelduled status items is incomplete |
My understanding of the History records was that they would only appear once the snipe was deleted.
Therefore I wouldn't expect any of your future snipes to appear there until after the auction had ... |
Topic: New Target settings for eBay country sites |
Cupid
Replies: 15
Views: 18672
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Forum: Announcements Posted: Mon Nov 16, 2020 5:17 am Subject: New Target settings for eBay country sites |
Yes, you get extra redundancy in that if for some reason your home site is down/not accepting bids then your bid can still be placed.
Of course you'd set up your offset to be higher for your home s ... |
Topic: Link to iPhone App? |
Cupid
Replies: 4
Views: 1354
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Forum: Support Posted: Sun Nov 15, 2020 6:04 am Subject: Link to iPhone App? |
In the App store search for 'Gixen Ebay Auction sniper'.
It took me a while to find it too. |
Topic: Appeal to subscribe |
Cupid
Replies: 1
Views: 920
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Forum: Support Posted: Sun Nov 15, 2020 5:56 am Subject: Appeal to subscribe |
First you need to log in here via the web interface.
Then on the snipes page you ned to push the Settings button.
You can view the status of your Mirror subscription and see all the available op ... |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 7
Views: 1935
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Forum: Support Posted: Sun Nov 15, 2020 5:53 am Subject: INVALID AUTHORIZATION |
You need to log on here via the web interface before you will be able to access the Settings page by pushing the Settings button that is below the tabs but above your snipes. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 7
Views: 1935
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Forum: Support Posted: Sat Nov 14, 2020 1:01 pm Subject: INVALID AUTHORIZATION |
You can renew your authorisation using the second section of the Settings page, it doesn't cost anything and takes just a few minutes.
It means that the authorisation you gave for Gixen to bid on y ... |
Topic: How do i change my password? |
Cupid
Replies: 4
Views: 1471
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Forum: Support Posted: Sat Nov 14, 2020 4:29 am Subject: How do i change my password? |
I think [url=http://www.gixen.com/forum/viewtopic.php?t=10034]this was the last time this subject was raised. |
Topic: Unable to subscribe |
Cupid
Replies: 1
Views: 957
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Forum: Support Posted: Sat Nov 14, 2020 3:51 am Subject: Unable to subscribe |
I think that is moist likely a Paypal problem, I'd leave it a few hours and then try again. |
Topic: Shipping from Britain |
Cupid
Replies: 2
Views: 914
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Forum: Support Posted: Fri Nov 13, 2020 4:28 am Subject: Shipping from Britain |
On the 'Shipping and payments' tab it also says:
Excludes:
Bolivia, Haiti, Liberia, Nicaragua, Turkmenistan, Paraguay, Mauritius, Sierra Leone, Venezuela
Which implies to me that unless your s ... |
Topic: Deleted Bid But Still Sniped and Won |
Cupid
Replies: 9
Views: 1733
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Forum: Support Posted: Thu Nov 12, 2020 10:47 am Subject: Deleted Bid But Still Sniped and Won |
It's not something I'm going to be recommending to anyone.
I'd primarily regard it as a way of avoiding restrictions. |
Topic: Deleted Bid But Still Sniped and Won |
Cupid
Replies: 9
Views: 1733
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Forum: Support Posted: Thu Nov 12, 2020 9:21 am Subject: Deleted Bid But Still Sniped and Won |
Interesting, so Gixen allows you to have the same Ebay id associated with two different Gixen accounts ? |
Topic: Can manual bids beat Gixen free? |
Cupid
Replies: 2
Views: 862
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Forum: Support Posted: Thu Nov 12, 2020 3:58 am Subject: Can manual bids beat Gixen free? |
I think in order to address this question we should put ourselves in the position of the manual bidder that 'responds' to a bid in the last 30 seconds of an auction.
Firstly, the only way to actual ... |
Topic: Gixen Mirror? |
Cupid
Replies: 2
Views: 1070
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Forum: Support Posted: Wed Nov 11, 2020 5:06 am Subject: Gixen Mirror? |
It's $6 per year.
Where do you think it is unclear on this site ? The term 'annual' is used on the Settings page where you have all the options. |
Topic: Link my Gixen to 2 ebay accounts |
Cupid
Replies: 2
Views: 777
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Forum: Support Posted: Wed Nov 11, 2020 4:59 am Subject: Link my Gixen to 2 ebay accounts |
You can change the Ebay account that Gixen is going to bid on using the second section on the Settings page.
After you log in here via the web interface you need to press the Settings button above ... |
Topic: Deleted Bid But Still Sniped and Won |
Cupid
Replies: 9
Views: 1733
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Forum: Support Posted: Wed Nov 11, 2020 3:02 am Subject: Deleted Bid But Still Sniped and Won |
Only Mario has access to the server logs that detail exactly what happened at precisely what time, so you'll need to contact him direct via email at the support address given on the [url=https://www.g ... |
Topic: why did my bid fail |
Cupid
Replies: 6
Views: 1395
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Forum: Support Posted: Wed Nov 11, 2020 2:56 am Subject: why did my bid fail |
This is an extract from the FAQ tab.
Can I change my bid after I've entered it in Gixen?
Yes, just click the
I recommend that all users read the whole of that tab at least once.
The set u ... |
Topic: Deleted Bid But Still Sniped and Won |
Cupid
Replies: 9
Views: 1733
|
Forum: Support Posted: Tue Nov 10, 2020 7:21 am Subject: Deleted Bid But Still Sniped and Won |
Has this snipe also reappeared on your snipes page when you log in now ? |
Topic: Like others, no bid |
Cupid
Replies: 2
Views: 886
|
Forum: Support Posted: Mon Nov 09, 2020 4:39 am Subject: Like others, no bid |
Make sure that you are logged into Ebay when you look at an auction, because otherwise it can look like it hasn't been won when it has. |
Topic: why did my bid fail |
Cupid
Replies: 6
Views: 1395
|
Forum: Support Posted: Sun Nov 08, 2020 12:45 pm Subject: why did my bid fail |
Do you ever use the browser refresh button in order to update the snipes page ? |
Topic: why did my bid fail |
Cupid
Replies: 6
Views: 1395
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Forum: Support Posted: Sat Nov 07, 2020 11:59 am Subject: why did my bid fail |
Is 'Ended' the status on both the Main and Mirror tabs ?
Was your bid more than a bid increment more than the auction price when it was due to be placed ?
What offset did you give it on both the ... |
Topic: Bid higher than BIN |
Cupid
Replies: 2
Views: 899
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Forum: Support Posted: Fri Nov 06, 2020 4:24 am Subject: Bid higher than BIN |
Yes, the primary discussion on the current operation in these circumstances is [url=http://www.gixen.com/forum/viewtopic.php?t=9688]here.
I always recommend an offset larger than the default anywa ... |
Topic: Gixen Password |
Cupid
Replies: 1
Views: 959
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Forum: Support Posted: Wed Nov 04, 2020 12:41 pm Subject: Gixen Password |
I agree that it isn't intuitive.
If you push the 'Sign Up' button on the home page you are presented with a page that includes:
Forgot your Gixen password? You can reset it |
Topic: How do I change my email? |
Cupid
Replies: 1
Views: 813
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Forum: Support Posted: Mon Nov 02, 2020 11:50 am Subject: How do I change my email? |
I think that is the only way to change your email address, so I assume that is the only storage of your address that Gixen maintains.
You could try using [url=https://www.gixen.com/forgotusername.p ... |
Topic: Can’t sign in and email password reset not working |
Cupid
Replies: 1
Views: 807
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Forum: Support Posted: Mon Nov 02, 2020 4:56 am Subject: Can’t sign in and email password reset not working |
Please email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab. Please include your Gixen id in that email.
He should then be able to send you the ... |
Topic: unauthorized charge |
Cupid
Replies: 6
Views: 1373
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Forum: Support Posted: Sun Nov 01, 2020 2:45 pm Subject: unauthorized charge |
Paypal can take a while to inform you when a payment occurs, especially on a Sunday when they have a lot of traffic...
Usually if you are in a hurry it is quicker to log into their website and view ... |
Topic: unauthorized charge |
Cupid
Replies: 6
Views: 1373
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Forum: Support Posted: Sun Nov 01, 2020 1:13 pm Subject: unauthorized charge |
You really need to forward the email to Mario at the support address given on the [url=https://www.gixen.com/contact.php]contact tab above.
Transaction ids are not the same for the person paying as ... |
Topic: Paid but still saying not authorised |
Cupid
Replies: 1
Views: 742
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Forum: Support Posted: Sun Nov 01, 2020 12:30 pm Subject: Paid but still saying not authorised |
If the error refers to your authorisation, that can be updated, at no cost, via the second section on the Settings page.
This must be done at least once every 18 months, as Ebay expires the authori ... |
Topic: Gixen account somehow linked to unknown eBay account |
Cupid
Replies: 12
Views: 2728
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Forum: Support Posted: Sat Oct 31, 2020 12:16 pm Subject: Gixen account somehow linked to unknown eBay account |
Both images show all the bids though.
The first is what you get if you are not logged in, or logged in to an account that did not bid on the auction, the second if you are logged in as the winner.
... |
Topic: Desktop Manager Login |
Cupid
Replies: 4
Views: 1413
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Forum: Support Posted: Wed Oct 28, 2020 5:24 am Subject: Desktop Manager Login |
Is the Desktop Manager prompting you for your Gixen credentials ?
If not I'd recommend deleting the gixen.ini file that is probably in the same directory as the executable file that you run. This s ... |
Topic: Will account ever upgrade automatically? |
Cupid
Replies: 2
Views: 996
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Forum: Support Posted: Tue Oct 27, 2020 6:25 am Subject: Will account ever upgrade automatically? |
No, it isn't possible because to upgrade your account you must make and authorise a payment. |
Topic: Duplicate payments to Gixen? |
Cupid
Replies: 3
Views: 1213
|
Forum: Support Posted: Thu Oct 22, 2020 11:45 am Subject: Duplicate payments to Gixen? |
Please contact Mario direct, via email, at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.
Please include your Gixen id(s) as well as a description of the ... |
Topic: Add To Gixen feature keeps asking for password |
Cupid
Replies: 32
Views: 5212
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Forum: Support Posted: Thu Oct 22, 2020 3:57 am Subject: Add To Gixen feature keeps asking for password |
Everyone should be using their Gixen account credentials to interact with Gixen not their Ebay ones.
Because of the way the information is passed to the Gixen servers it is possible that the use of ... |
Topic: Add To Gixen feature keeps asking for password |
Cupid
Replies: 32
Views: 5212
|
Forum: Support Posted: Mon Oct 19, 2020 11:43 am Subject: Add To Gixen feature keeps asking for password |
You can post links without the http(s), they won't be clickable but most here know how to cut and pate urls within their browser.
Alternatively you can send them direct to Mario, as he requested, a ... |
Topic: No mirror listing despite active pay-per-use balance |
Cupid
Replies: 3
Views: 1213
|
Forum: Support Posted: Mon Oct 19, 2020 11:22 am Subject: No mirror listing despite active pay-per-use balance |
I think this might be the same display issue as being discussed at the end of [url=http://www.gixen.com/forum/viewtopic.php?t=10021]this thread. |
Topic: No mirror listing despite active pay-per-use balance |
Cupid
Replies: 3
Views: 1213
|
Forum: Support Posted: Mon Oct 19, 2020 10:36 am Subject: No mirror listing despite active pay-per-use balance |
Do you have this snipe assigned to a Group ?
Those are not Mirrored. |
Topic: Bid info not showing up in mirror |
Cupid
Replies: 16
Views: 3406
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Forum: Support Posted: Mon Oct 19, 2020 4:28 am Subject: Bid info not showing up in mirror |
It does look like a display issue since that is what you would expect as a result if your Mirror offset is lower than your main offset.
What this indicates is that Ebay has already received a bid o ... |
Topic: Can't sign in |
Cupid
Replies: 3
Views: 2646
|
Forum: Support Posted: Mon Oct 19, 2020 4:21 am Subject: Can't sign in |
Have you created a new unique Gixen id or tried to use the same name as you've used here before ? |
Topic: Missed bid |
Cupid
Replies: 6
Views: 1794
|
Forum: Support Posted: Wed Oct 07, 2020 5:15 am Subject: Missed bid |
You need to look below those buttons.
There will be a field labelled 'eBay Item Number:', another labelled, 'Your bid:' and at the end of that row an 'Add' button.
You need to enter the auction ... |
Topic: Gixen account somehow linked to unknown eBay account |
Cupid
Replies: 12
Views: 2728
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Forum: Support Posted: Wed Oct 07, 2020 5:06 am Subject: Gixen account somehow linked to unknown eBay account |
Is it possible that you used a computer, to do the authoristion, that someone else had logged into their Ebay account on ? |
Topic: Could not add this item - auction number or money format no |
Cupid
Replies: 7
Views: 1997
|
Forum: Support Posted: Wed Oct 07, 2020 2:13 am Subject: Could not add this item - auction number or money format no |
Yes, I can add the ones that have ended now.
I can also add the ones from the second seller that I could not add yesterday, which have not ended yet.
So, perhaps this was a temporary glitch.
... |
Topic: recurring subscription |
Cupid
Replies: 11
Views: 2539
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Forum: Support Posted: Tue Oct 06, 2020 12:24 pm Subject: recurring subscription |
emails just don't go through.
Can you expand on this ?
Are you getting an automated response or an error message of some sort from your email provider ? |
Topic: Missed bid |
Cupid
Replies: 6
Views: 1794
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Forum: Support Posted: Tue Oct 06, 2020 10:59 am Subject: Missed bid |
So, you put in the auction number, the maximum that you are prepared to pay (excluding shipping) and then press the Add button.
If you did that, via the web interface, after logging in here, you sh ... |
Topic: recurring subscription |
Cupid
Replies: 11
Views: 2539
|
Forum: Support Posted: Tue Oct 06, 2020 7:44 am Subject: recurring subscription |
Only Mario has the access required to look into these things.
Please try emailing him again. |
Topic: Could not add this item - auction number or money format no |
Cupid
Replies: 7
Views: 1997
|
Forum: Support Posted: Tue Oct 06, 2020 6:59 am Subject: Could not add this item - auction number or money format no |
Yes, I think Mario will have to look into it...
I think we would be seeing a lot more people with this issue if it was widespread. |
Topic: Could not add this item - auction number or money format no |
Cupid
Replies: 7
Views: 1997
|
Forum: Support Posted: Tue Oct 06, 2020 6:44 am Subject: Could not add this item - auction number or money format no |
Agreed, and yet I can add a snipe for item 333745148623 from the same seller that ends in a few days time. |
Topic: recurring subscription |
Cupid
Replies: 11
Views: 2539
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Forum: Support Posted: Tue Oct 06, 2020 6:18 am Subject: recurring subscription |
OK,
In that case, it is probably best first to check that the Gixen account which is referenced in the payment email from Paypal is exactly the same as the one you are logging in to and looking at ... |
Topic: Could not add this item - auction number or money format no |
Cupid
Replies: 7
Views: 1997
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Forum: Support Posted: Tue Oct 06, 2020 6:11 am Subject: Could not add this item - auction number or money format no |
I agree this auction also gives me an error, however I can still add snipes for other auctions, so there's something different about this auction and the others you are trying.
Can you see any link ... |
Topic: Constantly outbid by a minimum over my snipe bid |
Cupid
Replies: 1
Views: 1068
|
Forum: Support Posted: Mon Oct 05, 2020 10:39 am Subject: Constantly outbid by a minimum over my snipe bid |
The way Ebay works is that the highest accepted bid always wins.
However, when that bid is more than a bid increment more than the next highest bid Ebay only makes the winner pay one bid increment ... |
Topic: recurring subscription |
Cupid
Replies: 11
Views: 2539
|
Forum: Support Posted: Sun Oct 04, 2020 1:54 pm Subject: recurring subscription |
I guess there was a slight crossover with your payment coming out just after you had 10 more days to go on your subscription, which then triggered the email.
You can check when your subscription is ... |
Topic: Won through vixen but showing as outbid on eBay |
Cupid
Replies: 11
Views: 2840
|
Forum: Support Posted: Sat Oct 03, 2020 9:09 am Subject: Won through vixen but showing as outbid on eBay |
What is the auction id ?
Most likely there was a later, higher bid, placed on Ebay, which Gixen didn't detect for some reason. |
Topic: Paid for mirror but unable to login |
Cupid
Replies: 1
Views: 1111
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Forum: Support Posted: Wed Sep 30, 2020 9:10 am Subject: Paid for mirror but unable to login |
Is this a payment that you have made today, or some time ago ?
In the Paypal transaction there should be a reference to the Gixen Id that it applies to.
Is this exactly the same as the id that y ... |
Topic: Purchased subscription but its asking me to pay again... |
Cupid
Replies: 1
Views: 1089
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Forum: Support Posted: Wed Sep 30, 2020 8:40 am Subject: Purchased subscription but its asking me to pay again... |
In the Paypal transaction there should be a reference to the Gixen Id that it applies to.
Is this exactly the same as the id that you are logging in to ?
Is it scheiny ?
Also are you certain ... |
Topic: Getting an error messages when trying add a new snipe |
Cupid
Replies: 8
Views: 2240
|
Forum: Support Posted: Mon Sep 28, 2020 5:10 am Subject: Getting an error messages when trying add a new snipe |
What is the default Mirror offset that you have in the Settings for your account ? |
Topic: Scheduled Sniper not saving in app |
Cupid
Replies: 1
Views: 1038
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Forum: Support Posted: Mon Sep 28, 2020 4:27 am Subject: Scheduled Sniper not saving in app |
I can add that item as a snipe without any issue using the web interface after logging in here.
If you are doing this on a mobile using an App, I'd recommend instead logging in to the web interface ... |
Topic: forum not working |
Cupid
Replies: 1
Views: 1082
|
Forum: Support Posted: Mon Sep 28, 2020 4:22 am Subject: forum not working |
If you've thoroughly checked your spam folder and you are certain that the email address you have registered with Gixen is the one you are monitoring then I would advise contacting Mario direct at the ... |
Topic: Fell at 'Bid Increment' rule, but so did previous Bidder? |
Cupid
Replies: 5
Views: 2862
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Forum: Support Posted: Mon Sep 28, 2020 4:14 am Subject: Fell at 'Bid Increment' rule, but so did previous Bidder? |
It is always the highest accepted bid that wins on Ebay.
Gixen has always placed just your maximum bid, and bid only once from each server. If you have the same offset for both that can result in E ... |
Topic: Automatic next bid increment on snipes? |
Cupid
Replies: 4
Views: 1750
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Forum: Suggestions and Ideas Posted: Mon Sep 28, 2020 3:34 am Subject: Automatic next bid increment on snipes? |
As per Ebay rules the earliest bid of $155 was the winning bid, and it was from the bidder with 14 feedbacks.
Calls for amounts to be added to bids, for me, are an indication that a sniper did not ... |
Topic: Getting an error messages when trying add a new snipe |
Cupid
Replies: 8
Views: 2240
|
Forum: Support Posted: Sun Sep 27, 2020 7:17 am Subject: Getting an error messages when trying add a new snipe |
It looks like there was a problem with the Mirrors' connection to the network, which Mario has resolved and is looking into what the underlying issue was. |
Topic: can't get bid to stick |
Cupid
Replies: 1
Views: 1091
|
Forum: Support Posted: Fri Sep 25, 2020 5:56 am Subject: can't get bid to stick |
I am able to schedule a snipe for this one, after logging in here and using the 'Add' button.
I'm not sure where there is a 'submit' button, are you using a smartphone App or something else ? |
Topic: INVALID AUTHORIZATION - how to test if working now |
Cupid
Replies: 7
Views: 2216
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Forum: Support Posted: Thu Sep 24, 2020 4:38 am Subject: INVALID AUTHORIZATION - how to test if working now |
No problem Simon, I'm glad that Gixen is meeting your needs. |
Topic: Status not updated |
Cupid
Replies: 1
Views: 1143
|
Forum: Support Posted: Thu Sep 24, 2020 4:17 am Subject: Status not updated |
Price updates on Gixen servers are scheduled not real time, the amount of resource required to update all of them in real time would be prohibitive.
The updates are usually more frequent towards th ... |
Topic: Recurring Payments |
Cupid
Replies: 4
Views: 2026
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Forum: Support Posted: Wed Sep 23, 2020 8:50 am Subject: Recurring Payments |
On [url=http://www.gixen.com/forum/viewtopic.php?t=9093]this thread, a year and a half ago, Mario indicated that notification is made, but that at that time he was not acting on it.
I guess that ca ... |
Topic: Could not get item list, error returned: Error (383): Array |
Cupid
Replies: 19
Views: 4551
|
Forum: Support Posted: Wed Sep 23, 2020 8:37 am Subject: Could not get item list, error returned: Error (383): Array |
The place to check for it on the Ebay website is:
My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations
and will be listed as 'Gixen Inc.'. |
Topic: Could not get item list, error returned: Error (383): Array |
Cupid
Replies: 19
Views: 4551
|
Forum: Support Posted: Wed Sep 23, 2020 5:31 am Subject: Could not get item list, error returned: Error (383): Array |
Yes, you can update your authorisation in the second section of the Settings page, which is indeed just one page, albeit quite a long one.
Authorisations last a maximum of 18 months after which Eba ... |
Topic: Bid under asking price but max bid higher than auction end |
Cupid
Replies: 1
Views: 1097
|
Forum: Support Posted: Tue Sep 22, 2020 2:07 pm Subject: Bid under asking price but max bid higher than auction end |
If your snipe was more than a bid increment more than the auction price perhaps it was another example of [url=http://www.gixen.com/forum/viewtopic.php?t=9995]this ? |
Topic: Will Gixen work for ebay.CA (canadian ebay) users? |
Cupid
Replies: 5
Views: 4908
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Forum: Support Posted: Tue Sep 22, 2020 7:27 am Subject: Will Gixen work for ebay.CA (canadian ebay) users? |
OK,
Have you found that you are getting that status less often now that you have changed your Target site to be the Canadian one, as suggested earlier in this thread in answer to the 2015 question ... |
Topic: INVALID AUTHORIZATION - how to test if working now |
Cupid
Replies: 7
Views: 2216
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Forum: Support Posted: Tue Sep 22, 2020 5:48 am Subject: INVALID AUTHORIZATION - how to test if working now |
You would need to ask Ebay support why your authorisation is not showing on their site if it is definitely set up and working. |
Topic: Could not get item list, error returned: Error (383): Array |
Cupid
Replies: 19
Views: 4551
|
Forum: Support Posted: Tue Sep 22, 2020 5:44 am Subject: Could not get item list, error returned: Error (383): Array |
btd495,
That looks like your authorisation is not valid.
To correct that you need to log in here via the web interface, select the 'Settings' button near to the top of the snipes page and select ... |
Topic: Recurring Payments |
Cupid
Replies: 4
Views: 2026
|
Forum: Support Posted: Mon Sep 21, 2020 5:34 am Subject: Recurring Payments |
I think that is your best option to sort this out in the long run, without Mario having to intervene from his side.
However, if you want it sorted out now, with a refund of the over payment please ... |
Topic: bid under asking price |
Cupid
Replies: 3
Views: 1539
|
Forum: Support Posted: Mon Sep 21, 2020 3:43 am Subject: bid under asking price |
Did you also place a manual bid of that amount or more on Ebay ? |
Topic: INVALID AUTHORIZATION - how to test if working now |
Cupid
Replies: 7
Views: 2216
|
Forum: Support Posted: Mon Sep 21, 2020 3:36 am Subject: INVALID AUTHORIZATION - how to test if working now |
The place to find it on Ebay is
My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations
and will be listed as 'Gixen Inc.'.
Another way to demonst ... |
Topic: Gixen paid not showing up in my Gixen account |
Cupid
Replies: 3
Views: 9821
|
Forum: Support Posted: Sun Sep 20, 2020 2:16 pm Subject: Gixen paid not showing up in my Gixen account |
The payment email that you have from Paypal should reference the Gixen account that the payment relates to, does it not make any reference to this at all ?
The payment should be related to the Gixe ... |
Topic: Cannot bid on some ebay.ca Canada exclusive items |
Cupid
Replies: 1
Views: 1177
|
Forum: Support Posted: Fri Sep 18, 2020 6:04 am Subject: Cannot bid on some ebay.ca Canada exclusive items |
I've made an initial response on the [url=http://www.gixen.com/forum/viewtopic.php?t=7410]other thread that you posted this on.
Please try not to post the same thing on multiple threads. |
Topic: Will Gixen work for ebay.CA (canadian ebay) users? |
Cupid
Replies: 5
Views: 4908
|
Forum: Support Posted: Fri Sep 18, 2020 5:55 am Subject: Will Gixen work for ebay.CA (canadian ebay) users? |
I'll ignore the fact that the premise of the question asked and answered in July 2015 was different.
Presumably your shipping address is in Canada ?
What status is Gixen giving these auction sn ... |
Topic: Please add \"edit\" existing snipe |
Cupid
Replies: 1
Views: 9654
|
Forum: Suggestions and Ideas Posted: Fri Sep 18, 2020 3:41 am Subject: Please add \"edit\" existing snipe |
There is already an 'Edit' button to the right of every snipe on the web interface and in the Gixen Desktop Manager you select the snipe line and then push the Edit button to bring up the edit window. |
Topic: gixen button missing on my ebay items |
Cupid
Replies: 6
Views: 2731
|
Forum: Support Posted: Thu Sep 17, 2020 7:44 am Subject: gixen button missing on my ebay items |
I think Keith might be more likely to pick this up if you mention it on [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread. |
Topic: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts! |
Cupid
Replies: 1
Views: 1198
|
Forum: Support Posted: Thu Sep 17, 2020 7:39 am Subject: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts! |
In the payment email, that you get from Paypal, it should reference the Gixen account to which it applies.
Can you find out if that is correct ?
It shouldn't matter that you pay for two differen ... |
Topic: Won't Accept Snipe Listing |
Cupid
Replies: 4
Views: 1637
|
Forum: Support Posted: Thu Sep 17, 2020 7:23 am Subject: Won't Accept Snipe Listing |
This is an Ebay defect, when the seller has their Holiday settings enabled, as indicated by it saying:
'The seller is away until 18 Sep, 2020. Add this item to your watchlist to keep track of it.'
... |
Topic: gixen button missing on my ebay items |
Cupid
Replies: 6
Views: 2731
|
Forum: Support Posted: Wed Sep 16, 2020 4:54 am Subject: Re: Not working on ebay.ca6DF4A1 |
Stopped working on ebay.ca about 6 months back.
Does this have both English and French variants ?
If so, I'm assuming it doesn't work for you in either of them ? |
Topic: Won a bid against same amount ! |
Cupid
Replies: 1
Views: 1510
|
Forum: Impressions Posted: Tue Sep 15, 2020 10:51 am Subject: Won a bid against same amount ! |
Yes, it's a good point, it's not always the last accepted bid that wins.
The earlier bid rule doesn't get quoted here very often, but occasionally that is the only distinguishing factor between two ... |
Topic: Paid subscription-not able to bid eBay item number: 1540758 |
Cupid
Replies: 3
Views: 1495
|
Forum: Support Posted: Mon Sep 14, 2020 3:23 am Subject: Paid subscription-not able to bid eBay item number: 1540758 |
Every successful completed reauthorisation should be good for 18 months, Ebay only automatically expire them after that.
However, it has been noted that sometimes Ebay expire them for other reasons ... |
Topic: Desktop manager login |
Cupid
Replies: 1
Views: 1176
|
Forum: Support Posted: Mon Sep 14, 2020 3:15 am Subject: Desktop manager login |
Yes, it requires your Gixen id and password. |
Topic: Change user name |
Cupid
Replies: 2
Views: 1349
|
Forum: Support Posted: Mon Sep 14, 2020 3:13 am Subject: Change user name |
1> If it is the Ebay account, that is being bid on via snipes in your Gixen account, that you want to change:
<------------------------------------------------------->
You can change th ... |
Topic: When can I not? |
Cupid
Replies: 1
Views: 1310
|
Forum: Support Posted: Mon Sep 14, 2020 3:00 am Subject: When can I not? |
Your authorisation is the permission that you give Gixen to bid on your behalf on Ebay. You do not pay for this. What you pay for is your Mirror subscription as detailed in the first section of the Se ... |
Topic: Not receiving emails.... |
Cupid
Replies: 1
Views: 1190
|
Forum: Support Posted: Sat Sep 12, 2020 1:11 pm Subject: Not receiving emails.... |
Please email Mario direct at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.
Please include your Gixen id in all correspondence.
Mario should be able t ... |
Topic: Could not get item list, error returned: Error (383): Array |
Cupid
Replies: 19
Views: 4551
|
Forum: Support Posted: Sat Sep 12, 2020 1:03 pm Subject: Could not get item list, error returned: Error (383): Array |
From what Mario has previously said it appears to be an Ebay defect, one that they have addressed at least once already but failed to fix in all respects. They do indeed appear to be taking a long tim ... |
Topic: Could not get item list, error returned: Error (383): Array |
Cupid
Replies: 19
Views: 4551
|
Forum: Support Posted: Sat Sep 12, 2020 3:47 am Subject: Could not get item list, error returned: Error (383): Array |
I'm sure this is caused by the seller having activated their holiday settings, as indicated by the message:
'This seller is currently away until 16 Sep, 2020, and isn't processing orders at this ti ... |
Topic: Won't Accept Snipe Listing |
Cupid
Replies: 4
Views: 1637
|
Forum: Support Posted: Fri Sep 11, 2020 4:01 am Subject: Won't Accept Snipe Listing |
I can add this one via the web interface without any issues.
Make sure you have the format of the bid amount correct.
What target site do you have set on your Settings page ? |
Topic: Duplicates Not Allowed |
Cupid
Replies: 4
Views: 1722
|
Forum: Support Posted: Thu Sep 10, 2020 3:38 am Subject: Duplicates Not Allowed |
Have you tried not using the Android App but accessing the service via a browser, as I suggested ? |
Topic: page load/refresh speeds exceptionally slow |
Cupid
Replies: 1
Views: 1144
|
Forum: Support Posted: Wed Sep 09, 2020 9:18 am Subject: page load/refresh speeds exceptionally slow |
How many snipes do you generally have ? |
Topic: Duplicates Not Allowed |
Cupid
Replies: 4
Views: 1722
|
Forum: Support Posted: Sun Sep 06, 2020 1:19 pm Subject: Duplicates Not Allowed |
Is this exclusive to the App ?
If you use the web interface via a browser, can you successfully use the 'Import Watch List' button to get your snipes imported with zeroed snipe amounts ? |
Topic: Multi-year subscriptions? |
Cupid
Replies: 2
Views: 1658
|
Forum: Suggestions and Ideas Posted: Fri Sep 04, 2020 11:26 am Subject: Multi-year subscriptions? |
On the Settings page (which you can get to after logging in here via the web interface, by pressing the Settings button, near the top of the page) there are still 2 year recurring and non recurring op ... |
Topic: not able to add snipes |
Cupid
Replies: 2
Views: 1536
|
Forum: Support Posted: Mon Aug 31, 2020 1:38 pm Subject: not able to add snipes |
Have you got any examples where it doesn't say:
'This seller is currently away until 09 Sep, 2020, and isn't processing orders at this time. You can add this item to your Watch list to keep track o ... |
Topic: How Do I Renew? |
Cupid
Replies: 1
Views: 1210
|
Forum: Support Posted: Mon Aug 31, 2020 11:30 am Subject: How Do I Renew? |
After logging in here to get to the web snipes page, you then need to press the 'Settings' button near the top of that page and then the options available for renewal are available at the top of the p ... |
Topic: Change password |
Cupid
Replies: 3
Views: 1646
|
Forum: Support Posted: Mon Aug 31, 2020 11:26 am Subject: Change password |
I don't think there is ant need to deliberately type in gibberish is there ?
I've provided the required link and stated where else you can access it.
If that doesn't work Mario can provide furth ... |
Topic: Gixen Bidding Box |
Cupid
Replies: 3
Views: 1858
|
Forum: Support Posted: Sun Aug 30, 2020 5:19 am Subject: Gixen Bidding Box |
See also [url=http://www.gixen.com/forum/viewtopic.php?t=9965]this thread, which might be related. |
Topic: How long does it take to have mirror activate |
Cupid
Replies: 1
Views: 1350
|
Forum: Support Posted: Sun Aug 30, 2020 5:14 am Subject: How long does it take to have mirror activate |
I think it's usually pretty quick, but I suspect it might require the page you are looking at to be restarted, so I often suggest at least logging out and back into your Gixen account.
If you think ... |
Topic: Change password |
Cupid
Replies: 3
Views: 1646
|
Forum: Support Posted: Sat Aug 29, 2020 3:59 am Subject: Change password |
It sounds like you have found the [url=https://www.gixen.com/forgotpassword.php]correct link, accessible from the Sign Up page.
If you are having trouble receiving the link, I'd first recommend loo ... |
Topic: multiple requests to link ebay account |
Cupid
Replies: 1
Views: 1667
|
Forum: Support Posted: Sat Aug 29, 2020 3:52 am Subject: multiple requests to link ebay account |
I can't answer all these questions/observations however I'll address a few:
It's quite possible that the Settings page doesn't get updated with changes to the Ebay authorisation unless you get rid ... |
Topic: bidding on two items finishing 28 minutes of each other |
Cupid
Replies: 3
Views: 1991
|
Forum: Support Posted: Thu Aug 27, 2020 6:19 am Subject: bidding on two items finishing 28 minutes of each other |
I have set my default offsets (on the Settings page) to be 8 seconds on the Main server and 7 seconds on the Mirror.
It is rare that I change these when setting up my snipes. |
Topic: bidding on two items finishing 28 minutes of each other |
Cupid
Replies: 3
Views: 1991
|
Forum: Support Posted: Thu Aug 27, 2020 4:30 am Subject: bidding on two items finishing 28 minutes of each other |
The easiest way to add items is via the web interface after logging in here.
Cut and paste the Ebay item id to the first field, the amount that you are prepared to pay (excluding shipping costs) in ... |
Topic: Similar service for goodwill online auctions |
Cupid
Replies: 1
Views: 1579
|
Forum: Suggestions and Ideas Posted: Mon Aug 24, 2020 10:16 am Subject: Similar service for goodwill online auctions |
The thread where this has been previously discussed is [url=http://www.gixen.com/forum/viewtopic.php?t=5994]here. |
Topic: Auto renewal selected previously but expiry reminder receiv |
Cupid
Replies: 2
Views: 1570
|
Forum: Support Posted: Mon Aug 24, 2020 5:30 am Subject: Auto renewal selected previously but expiry reminder receiv |
If you log into your Paypal account you should be able to see if it's still set to renew.
Is it possible that you cancelled the renewal at some stage after you set it up and paid for the first year ... |
Topic: 2 major thumbs down |
Cupid
Replies: 8
Views: 5612
|
Forum: Impressions Posted: Sun Aug 23, 2020 11:36 am Subject: 2 major thumbs down |
Short answer this time... Yes. |
Topic: 2 major thumbs down |
Cupid
Replies: 8
Views: 5612
|
Forum: Impressions Posted: Sat Aug 22, 2020 1:00 pm Subject: 2 major thumbs down |
The short explanation to summarise what follows is that the bid increment rule does not dictate that you can't win an Ebay auction by less than one bid increment, many buyers do that quite regularly. ... |
Topic: Auctions with Buy-It-Now option |
Cupid
Replies: 14
Views: 10829
|
Forum: Announcements Posted: Thu Aug 20, 2020 10:50 am Subject: Auctions with Buy-It-Now option |
I think it's probably best if we don't start discussing peoples political opinions on this site, even as they might relate to their behaviour when it comes to sniping.
Accordingly, all I'm prepared ... |
Topic: unable to make payment for annual subscription |
Cupid
Replies: 4
Views: 2185
|
Forum: Support Posted: Wed Aug 19, 2020 12:34 pm Subject: unable to make payment for annual subscription |
bri4jenn,
I've now responded to the other thread where you asked this question [url=http://www.gixen.com/forum/viewtopic.php?t=9955]here. |
Topic: Can't find link to sign up for $6 mirror service |
Cupid
Replies: 1
Views: 1363
|
Forum: Support Posted: Wed Aug 19, 2020 12:31 pm Subject: Can't find link to sign up for $6 mirror service |
After you log in here via the web interface you need to push the 'Settings' button close to the top of the snipes page.
The payment options available are all at the top of the page that comes up as ... |
Topic: Auctions with Buy-It-Now option |
Cupid
Replies: 14
Views: 10829
|
Forum: Announcements Posted: Sun Aug 16, 2020 11:01 am Subject: Auctions with Buy-It-Now option |
This was always the argument I gave whenever someone complained about it.
However, people continued to place snipes at amounts above the BIN price and then complain that they didn't win the items c ... |
Topic: Changing ebay username is not working for me as explained. |
Cupid
Replies: 8
Views: 4159
|
Forum: Support Posted: Sat Aug 15, 2020 12:52 pm Subject: Changing ebay username is not working for me as explained. |
I think that to provide any greater flexibility than this would probably be a step too far for the pricing models that Mario has developed for Mirror subscribers. |
Topic: Changing ebay username is not working for me as explained. |
Cupid
Replies: 8
Views: 4159
|
Forum: Support Posted: Sat Aug 15, 2020 7:34 am Subject: Changing ebay username is not working for me as explained. |
Since you can only have one Ebay account associated with each Gixen account, at any one time, you will need to set up more Gixen accounts if you wish to schedule snipes with different Ebay accounts at ... |
Topic: Can't login to Gixen |
Cupid
Replies: 4
Views: 2454
|
Forum: Support Posted: Thu Aug 13, 2020 4:29 am Subject: Can't login to Gixen |
To transfer a subscription you can use the [url=https://www.gixen.com/transfersubscription.php]Mirror Transfer Form.
This can be accessed from the Settings page which comes up when you push the Set ... |
Topic: Press Purge complete buttion without selection behaviour |
Cupid
Replies: 3
Views: 1853
|
Forum: Support Posted: Wed Aug 12, 2020 7:00 am Subject: Press Purge complete buttion without selection behaviour |
It also happens when you push the 'Add' button without any snipe data to be added. |
Topic: Can’t login loop |
Cupid
Replies: 1
Views: 1276
|
Forum: Support Posted: Tue Aug 11, 2020 3:53 am Subject: Can’t login loop |
I think Gixen needs to be able to store the session information in order to maintain a record of who you are while you are logged in. If that information can't be stored a logged in session can't be m ... |
Topic: Error can't add ebay listing |
Cupid
Replies: 1
Views: 1249
|
Forum: Support Posted: Sat Aug 08, 2020 9:17 am Subject: Error can't add ebay listing |
What is the item number, is the seller currently away, and what target Ebay site have you set for Gixen to bid on ? |
Topic: unable to make payment for annual subscription |
Cupid
Replies: 4
Views: 2185
|
Forum: Support Posted: Thu Aug 06, 2020 9:59 am Subject: unable to make payment for annual subscription |
I've seen Mario make a commitment to investigate other possible forms of payment.
For the moment Paypal is the only one though. You don't need to set up a permanent account though, they do accept c ... |
Topic: If I buy recurring service when can I sop it with no charge |
Cupid
Replies: 1
Views: 1342
|
Forum: Support Posted: Thu Aug 06, 2020 4:06 am Subject: If I buy recurring service when can I sop it with no charge |
I think if you cancel the recurrence within the time period that the time period is automatically reduced to be the equivalent of the time period you would have got if you had chosen the non recurring ... |
Topic: backlinking |
Cupid
Replies: 2
Views: 1525
|
Forum: Support Posted: Thu Aug 06, 2020 3:54 am Subject: backlinking |
I don't think that option is available any more. |
Topic: thumbnail not displaying last few days |
Cupid
Replies: 7
Views: 2662
|
Forum: Support Posted: Tue Aug 04, 2020 6:46 am Subject: thumbnail not displaying last few days |
What version of Firefox are others using ?
It's available on the About box accessed from the Help menu.
I'm using 79.0 (64-bit) and it has the images at the moment.
[Update: I've also tried i ... |
Topic: Auto Scroll to ‘Item Already Present’ |
Cupid
Replies: 3
Views: 2021
|
Forum: Suggestions and Ideas Posted: Tue Aug 04, 2020 6:36 am Subject: Auto Scroll to ‘Item Already Present’ |
In similar situations I generally use the browsers' page search function (usually accessible via the Ctrl-F key combination) to search for the item number on the snipes page. |
Topic: Missed Snipe - You are not eligible to bid on this item. |
Cupid
Replies: 1
Views: 1562
|
Forum: Support Posted: Mon Aug 03, 2020 10:53 am Subject: Missed Snipe - You are not eligible to bid on this item. |
[url=http://www.gixen.com/forum/viewtopic.php?t=9674]This thread has been the one where this issue has been discussed most over the past few months. |
Topic: Missed snipe |
Cupid
Replies: 3
Views: 1664
|
Forum: Support Posted: Mon Aug 03, 2020 10:03 am Subject: Missed snipe |
Ah, you mean that the history for 124270837234 only has one status and it's " You are not eligible to bid on this item " ? |
Topic: Missed snipe |
Cupid
Replies: 3
Views: 1664
|
Forum: Support Posted: Mon Aug 03, 2020 8:16 am Subject: Missed snipe |
On the item that you won, did you get that same message on both the Main and Mirror too ?
Because, if so, that would be more unusual than the one that didn't result in a bid being placed.
[url ... |
Topic: DESKTOP APPLICATION |
Cupid
Replies: 3
Views: 1584
|
Forum: Support Posted: Mon Aug 03, 2020 4:38 am Subject: DESKTOP APPLICATION |
It would be good to get more information about what is returned by the API, it never tells you any more than you've put above ?
Presumably you can't edit any existing snipes via the Desktop App eit ... |
Topic: DESKTOP APPLICATION |
Cupid
Replies: 3
Views: 1584
|
Forum: Support Posted: Sat Aug 01, 2020 2:39 pm Subject: DESKTOP APPLICATION |
Do you generally find your internet connection to be acceptable or do you find that slow in other ways too sometimes ?
Are you managing a lot of snipes at any one time ?
Do you always get this e ... |
Topic: Gixen didn't place my bid |
Cupid
Replies: 2
Views: 1426
|
Forum: Support Posted: Sat Aug 01, 2020 12:50 pm Subject: Gixen didn't place my bid |
What status has Gixen given the snipe both on the Main and Mirror tabs ? |
Topic: thumbnail not displaying last few days |
Cupid
Replies: 7
Views: 2662
|
Forum: Support Posted: Sat Aug 01, 2020 5:14 am Subject: thumbnail not displaying last few days |
Do you mean the images from the auction, displayed on the left side of the snipe in the web interface ?
If so, mine are still there.
Have you also checked your settings to be sure that they are ... |
Topic: paid two times for renewal one year plan and no result |
Cupid
Replies: 2
Views: 1720
|
Forum: Support Posted: Wed Jul 29, 2020 5:09 am Subject: paid two times for renewal one year plan and no result |
Is it possible that you have more than one Gixen account registered ?
A reference to the Gixen ID of the account for which it relates should be included in the payment confirmation that you get fro ... |
Topic: Status (mirror): INVALID AUTHORIZATION |
Cupid
Replies: 7
Views: 2999
|
Forum: Support Posted: Wed Jul 29, 2020 4:59 am Subject: Status (mirror): INVALID AUTHORIZATION |
Sometimes the authorisation gets revoked by Ebay and Gixen doesn't get to find out about it until a snipe fails for this reason.
Things like changing your Ebay password or Id name are known to be a ... |
Topic: Bid Under Asking Price, but wasn't |
Cupid
Replies: 5
Views: 2575
|
Forum: Support Posted: Mon Jul 27, 2020 12:03 pm Subject: Bid Under Asking Price, but wasn't |
Do you have more than one Ebay account ?
Because it seems that Mario thinks you were bidding with the account that has 337 feedbacks but you are claiming that your bid is the one from the id with 3 ... |
Topic: issue |
Cupid
Replies: 1
Views: 1614
|
Forum: Support Posted: Sun Jul 26, 2020 1:18 pm Subject: issue |
As I've said on [url=http://www.gixen.com/forum/viewtopic.php?t=9674]this thread I think we need Ebay to explain in more detail all the causes for their system to return this message when Gixen tries ... |
Topic: Lost an auction but Gixen thinks I won, why is that? |
Cupid
Replies: 1
Views: 1372
|
Forum: Support Posted: Sun Jul 26, 2020 1:11 pm Subject: Lost an auction but Gixen thinks I won, why is that? |
Well something isn't quite right in all of this.
The price was indeed ÂGBP 8.50 until the last minute of the auction when the bid of ÂGBP 15.75 outbid the ÂGBP 15.00 that was placed on the 22 J ... |
Topic: Gixen a Foreign Company? |
Cupid
Replies: 6
Views: 2928
|
Forum: Support Posted: Fri Jul 24, 2020 3:29 pm Subject: Gixen a Foreign Company? |
I don't really understand what's happened here.
The transaction you've been charged for is from Paypal to your card issuer. I don't see why Paypal would be charging your card in a foreign currency ... |
Topic: Bid did not go in |
Cupid
Replies: 3
Views: 1892
|
Forum: Support Posted: Fri Jul 24, 2020 1:11 pm Subject: Bid did not go in |
What status has Gixen now given the snipe on both the Main and the Mirror ? |
Topic: Gixen a Foreign Company? |
Cupid
Replies: 6
Views: 2928
|
Forum: Support Posted: Fri Jul 24, 2020 1:07 pm Subject: Gixen a Foreign Company? |
Paypal charges for conversion between currencies, not dependent on where the recipient is registered.
If it's on your Credit Card statement that's your card provider charging you, not Paypal, isn't ... |
Topic: too many requests... AGAIN |
Cupid
Replies: 3
Views: 2247
|
Forum: Support Posted: Fri Jul 24, 2020 4:36 am Subject: too many requests... AGAIN |
Are you getting the same status on both servers ? |
Topic: suddenly unable to edit and/or delete a snipe |
Cupid
Replies: 4
Views: 2116
|
Forum: Support Posted: Thu Jul 23, 2020 7:34 am Subject: suddenly unable to edit and/or delete a snipe |
I can't reproduce this issue.
Are all the other websites you use operating as you expect ? |
Topic: suddenly unable to edit and/or delete a snipe |
Cupid
Replies: 4
Views: 2116
|
Forum: Support Posted: Thu Jul 23, 2020 6:12 am Subject: suddenly unable to edit and/or delete a snipe |
I have confirmed that I can still do these things using my own account via the web interface provided here on this site with the Firefox browser. I imagine what you are doing differs in some way from ... |
Topic: Microsoft EDGE |
Cupid
Replies: 1
Views: 1453
|
Forum: Support Posted: Sat Jul 18, 2020 7:28 am Subject: Microsoft EDGE |
I don't think there is a plug-in for it, to get the snipe link on the Ebay page.
But there aren't any issues using it when adding snipes via the web interface provided here on this site, are there ... |
Topic: Bid Under Asking Price / But It's Above final bid? |
Cupid
Replies: 4
Views: 2101
|
Forum: Support Posted: Sat Jul 18, 2020 6:59 am Subject: Bid Under Asking Price / But It's Above final bid? |
Ah yes,
All but the last are victims of bid shielding, by the same accounts (which will be linked) by the look of it.
It's against Ebay rules so should be reported to them for investigation.
... |
Topic: Bid Under Asking Price but Mirror won it. |
Cupid
Replies: 1
Views: 1575
|
Forum: Support Posted: Sat Jul 18, 2020 4:23 am Subject: Bid Under Asking Price but Mirror won it. |
Is your offset larger for the Mirror bid than for the Main one ?
If it is, this is exactly what should be expected to happen.
The Mirror bid gets to Ebay first and any later bid of the same amou ... |
Topic: Gixen Mirror Subscription |
Cupid
Replies: 9
Views: 3380
|
Forum: Support Posted: Sat Jul 18, 2020 4:14 am Subject: Gixen Mirror Subscription |
bp122,
Can you confirm that the Gixen id reference in the payment email, that you got from Paypal, is exactly the same as the Gixen id that you are logging in to ?
Otherwise you could also check ... |
Topic: Bid Under Asking Price / But It's Above final bid? |
Cupid
Replies: 4
Views: 2101
|
Forum: Support Posted: Sat Jul 18, 2020 4:04 am Subject: Bid Under Asking Price / But It's Above final bid? |
Can you provide details of the offset and snipe amount for at least one of these ?
Otherwise, could they fit a scenario like [url=http://www.gixen.com/forum/viewtopic.php?t=9846]this one ? |
Topic: Making people wait 60 seconds before accessing account |
Cupid
Replies: 233
Views: 275646
|
Forum: Suggestions and Ideas Posted: Fri Jul 17, 2020 10:18 am Subject: Making people wait 60 seconds before accessing account |
The creativity has been demonstrated in the many years of Mario keeping this service performing at such a high level of success, along with adding extra features to it over the years.
The carrot ha ... |
Topic: You are not eligible to bid on this item (283773298113) |
Cupid
Replies: 23
Views: 10329
|
Forum: Support Posted: Fri Jul 17, 2020 4:17 am Subject: You are not eligible to bid on this item (283773298113) |
At Ebay I think customer services is your only route, though there are, I think, some help services associated with their discussion forums too.
I have some doubts that they have enough access to t ... |
Topic: Feature Request: Bid on item if you dont win earlier auctio |
Cupid
Replies: 1
Views: 1718
|
Forum: Suggestions and Ideas Posted: Thu Jul 16, 2020 9:54 am Subject: Feature Request: Bid on item if you dont win earlier auctio |
This is exactly what the current ordinary Grouping does.
Once the first item in a Group is won the rest of the snipes in that group are cancelled.
However this only works reliably if the auction ... |
Topic: unable to add snipe |
Cupid
Replies: 5
Views: 2863
|
Forum: Support Posted: Thu Jul 16, 2020 8:41 am Subject: unable to add snipe |
Agreed, it does seem to be.
When it is possible to add snipes of sellers that are away, and I've found it is recently, Gixen does now appear to be able to place the bids now. Not much help if you c ... |
Topic: You are not eligible to bid on this item (283773298113) |
Cupid
Replies: 23
Views: 10329
|
Forum: Support Posted: Thu Jul 16, 2020 5:12 am Subject: You are not eligible to bid on this item (283773298113) |
No worries,
My name is Mark... Cupid is just the forum identity that I post under here, I'm happy to answer to both.
OK, that's confirmed to me that I think Ebay needs to give us a better explan ... |
Topic: You are not eligible to bid on this item (283773298113) |
Cupid
Replies: 23
Views: 10329
|
Forum: Support Posted: Thu Jul 16, 2020 3:29 am Subject: You are not eligible to bid on this item (283773298113) |
I suspect we are going to need more explanation of this message from Ebay as it's just not explicit enough for anyone to be able to tell exactly why they've been excluded from bidding on an auction. O ... |
Topic: Recurrent subscription cancel |
Cupid
Replies: 1
Views: 1459
|
Forum: Support Posted: Thu Jul 16, 2020 3:16 am Subject: Recurrent subscription cancel |
These subscriptions are set up as recurring payments in Paypal, so that is where you can cancel them.
I think what will happen when people do that is that the time period of any subscription will b ... |
Topic: Can't login to Gixen |
Cupid
Replies: 4
Views: 2454
|
Forum: Support Posted: Thu Jul 16, 2020 3:07 am Subject: Can't login to Gixen |
I think this indicates that someone (perhaps not you) once had an Ebay account that they used with Gixen before the requirement for separate Gixen ids, which was exactly the same as the one you've tri ... |
Topic: Gixen cannot access ebay for re-authorization |
Cupid
Replies: 4
Views: 2006
|
Forum: Support Posted: Tue Jul 14, 2020 11:35 am Subject: Gixen cannot access ebay for re-authorization |
On [url=http://www.gixen.com/forum/viewtopic.php?t=9918]this recent thread logging out of Ebay before attempting the authorisation process from Gixen appeared to help.
Or, perhaps, only being logge ... |
Topic: \"You are not eligible to bid on this item.\" (27 |
Cupid
Replies: 4
Views: 2012
|
Forum: Support Posted: Tue Jul 14, 2020 11:24 am Subject: \"You are not eligible to bid on this item.\" (27 |
It's not a very helpful message is it ?
Perhaps Mario could ask Ebay to make it a bit more expressive, or at least give us a explanatory list of all the possible causes. |
Topic: Multiple Gixen account signing in problems |
Cupid
Replies: 1
Views: 1341
|
Forum: Support Posted: Tue Jul 14, 2020 4:06 am Subject: Multiple Gixen account signing in problems |
Are you going by what it states at the top of the snipes page, which is the Ebay account that you have authorised Gixen to place bids on for that Gixen account ?
The Gixen id is shown at the top of ... |
Topic: \"You are not eligible to bid on this item.\" (27 |
Cupid
Replies: 4
Views: 2012
|
Forum: Support Posted: Mon Jul 13, 2020 11:31 am Subject: \"You are not eligible to bid on this item.\" (27 |
Target setting isn't going to be the issue here.
Have you ever bought from this seller before ?
I presume your delivery address is within Great Britain, and not at a remote location ?
How lon ... |
Topic: Re-authorisation - eBay Access To Website Blocked |
Cupid
Replies: 5
Views: 2531
|
Forum: Support Posted: Mon Jul 13, 2020 2:58 am Subject: Re-authorisation - eBay Access To Website Blocked |
Which browser is it that you are using ? |
Topic: Email stating Item Won but didn't |
Cupid
Replies: 4
Views: 2298
|
Forum: Support Posted: Sun Jul 12, 2020 12:41 pm Subject: Re: my gixen bid 'won' but lower eBay bid wins auction |
item 114290676645.
What were your offset values on both Main and Mirror ?
What is the feedback score on your Ebay account right now ? |
Topic: Gixen limitation |
Cupid
Replies: 7
Views: 3353
|
Forum: Impressions Posted: Sun Jul 12, 2020 12:16 pm Subject: Gixen limitation |
Yes, and I'm pointing out how people can best avoid auctions that have this limitation, if they don't have multiple delivery addresses and hence know they can't get round such blockages.
I've also ... |
Topic: Gixen limitation |
Cupid
Replies: 7
Views: 3353
|
Forum: Impressions Posted: Sat Jul 11, 2020 1:08 pm Subject: Gixen limitation |
yes, and I'm just pointing out some of the ways that the risk of that happening can be reduced/eliminated.
Personally I buy a lot internationally and I certainly bid on many more than I win, but I ... |
Topic: Gixen limitation |
Cupid
Replies: 7
Views: 3353
|
Forum: Impressions Posted: Sat Jul 11, 2020 6:36 am Subject: Gixen limitation |
On Ebay it is always the highest accepted bid that wins.
If there are limitations imposed by the seller, or by Ebay directly, that cause a bid to be rejected it is impossible for it to win.
Ther ... |
Topic: Thumbnail images no longer showing in Firefox |
Cupid
Replies: 2
Views: 1668
|
Forum: Support Posted: Fri Jul 10, 2020 3:01 pm Subject: Thumbnail images no longer showing in Firefox |
I can't reproduce this, they are still displaying in my version of Firefox.
Have you noticed anything else change in Firefox ?.. I'm thinking there might be something specific to your use of it. Is ... |
Topic: Desktop Manager 2.0.2 - Is There A Newer Version |
Cupid
Replies: 1
Views: 1813
|
Forum: Suggestions and Ideas Posted: Fri Jul 10, 2020 2:56 pm Subject: Desktop Manager 2.0.2 - Is There A Newer Version |
That is the latest version that I have downloaded. |
Topic: Gixen Mirror Subscription |
Cupid
Replies: 9
Views: 3380
|
Forum: Support Posted: Tue Jul 07, 2020 2:13 pm Subject: Gixen Mirror Subscription |
It's usually pretty quick.
Is it possible that you have set up more than one Gixen account ?
The payment should have a reference to the account that it relates to, is this exactly the same as th ... |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 8
Views: 4125
|
Forum: Support Posted: Mon Jul 06, 2020 11:42 am Subject: INVALID AUTHORIZATION |
Often the first indication that Gixen gets that an authorisation has been revoked is when it can't place a bid for you.
It's only at that stage that it gets the opportunity to alert you. |
Topic: bidding on items with diff currency |
Cupid
Replies: 2
Views: 1485
|
Forum: Support Posted: Sun Jul 05, 2020 7:18 am Subject: bidding on items with diff currency |
Always in the currency of the auction, just like on Ebay itself. |
Topic: Password Reset |
Cupid
Replies: 1
Views: 1390
|
Forum: Support Posted: Sun Jul 05, 2020 3:50 am Subject: Password Reset |
It isn't intuitive, you have to go to the 'Sign Up' page and there you will find:
Forgot your Gixen password? You can reset it |
Topic: Charged a 2nd time for yearly $6.00 USD fee! |
Cupid
Replies: 5
Views: 2503
|
Forum: Support Posted: Sat Jul 04, 2020 8:03 am Subject: Charged a 2nd time for yearly $6.00 USD fee! |
Yes, Mario will refund whichever one you want.
You could also have transferred the subscription credit from the Gixen id you are not using to the one that you are, but no matter now, I'm sure Mario ... |
Topic: Charged a 2nd time for yearly $6.00 USD fee! |
Cupid
Replies: 5
Views: 2503
|
Forum: Support Posted: Sat Jul 04, 2020 4:10 am Subject: Charged a 2nd time for yearly $6.00 USD fee! |
Is it possible that you've registered more than one Gixen account ?
The payments should reference the Gixen id to which they relate, are these references exactly the same on both payments ?
If t ... |
Topic: ebay / gixen bids |
Cupid
Replies: 1
Views: 1393
|
Forum: Support Posted: Fri Jul 03, 2020 5:05 am Subject: ebay / gixen bids |
If your snipe is lower than the bid already placed then it is effectively blocked because Ebay will not accept a lower later bid on an account.
If your snipe is higher it will be placed by Gixen at ... |
Topic: cant login |
Cupid
Replies: 4
Views: 2147
|
Forum: Support Posted: Thu Jul 02, 2020 1:11 pm Subject: cant login |
Is this from pressing the 'Log in Now' button above ?
What is the error message that you are receiving ? |
Topic: Email stating Item Won but didn't |
Cupid
Replies: 4
Views: 2298
|
Forum: Support Posted: Thu Jul 02, 2020 5:27 am Subject: Email stating Item Won but didn't |
This is such an unusual description of a scenario that can I ask you to make sure that you are logged into Ebay with the same id as you have set Gixen up to bid on ?
If it's still your belief that ... |
Topic: Gixen Desktop Manager - Login problems |
Cupid
Replies: 3
Views: 2110
|
Forum: Support Posted: Sat Jun 27, 2020 11:18 am Subject: Gixen Desktop Manager - Login problems |
It's needed because the Desktop Manager needs to store your credentials (encrypted) somewhere on your own computer and that's where it stores them in an .ini file. |
Topic: Gixen Desktop Manager - Login problems |
Cupid
Replies: 3
Views: 2110
|
Forum: Support Posted: Sat Jun 27, 2020 9:13 am Subject: Gixen Desktop Manager - Login problems |
In order for the Desktop Manager to be able to save your credentials it requires write access to the working directory, I imagine that is why it isn't working for you.
Yes, the website will ask you ... |
Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
Cupid
Replies: 4
Views: 2984
|
Forum: Impressions Posted: Sat Jun 27, 2020 5:31 am Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
OK, well [url=http://www.gixen.com/forum/viewtopic.php?t=9846]here is a recent story where later wasn't better.
On Ebay it is always the highest accepted bid that wins. That is to say, the amount o ... |
Topic: Historical Bids |
Cupid
Replies: 1
Views: 1565
|
Forum: Support Posted: Fri Jun 26, 2020 3:32 am Subject: Historical Bids |
This is what the 'History' button is for which you can access near the top of the page after you log in here to the web interface. |
Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
Cupid
Replies: 1
Views: 1496
|
Forum: Support Posted: Fri Jun 26, 2020 3:29 am Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
I have responded to this on the first thread that you opened, [url=http://www.gixen.com/forum/viewtopic.php?t=9894]here.
I deleted the second, identical, thread that you opened, and I'm responding ... |
Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
Cupid
Replies: 4
Views: 2984
|
Forum: Impressions Posted: Fri Jun 26, 2020 3:18 am Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid |
This is probably the most popular topic raised on this forum, so you can find lots of discussion of this here on other threads.
It isn't always the latest scheduled bid that wins on Ebay because of ... |
Topic: Two factor authentication |
Cupid
Replies: 5
Views: 3205
|
Forum: Suggestions and Ideas Posted: Thu Jun 25, 2020 9:55 am Subject: Two factor authentication |
Personally I wouldn't want it as a mandatory requirement for the use of the service as, in my experience, there are too many issues with all the implementations that I have seen that cause users to lo ... |
Topic: Import Gixen List |
Cupid
Replies: 1
Views: 1433
|
Forum: Support Posted: Thu Jun 25, 2020 3:02 am Subject: Import Gixen List |
You do need to create a list on Ebay called Gixen List, it is intended to operate as an alternative to importing your Ebay Watch list and operate in much the same way as that function.
Recently tho ... |
Topic: Lost a snipe |
Cupid
Replies: 3
Views: 1977
|
Forum: Support Posted: Wed Jun 24, 2020 3:46 am Subject: Lost a snipe |
Sometimes Ebay seems to expire these authorisations without informing you or Gixen.
Things like changing your credentials, Ebay password or id name seem to sometimes be associated with this happeni ... |
Topic: Lost an Auction - \"Network Error\" - Am I Going |
Cupid
Replies: 1
Views: 1495
|
Forum: Support Posted: Wed Jun 24, 2020 3:41 am Subject: Lost an Auction - \"Network Error\" - Am I Going |
Do you have that same error on both the Main and Mirror tabs ?
It would be unusual for both servers to have that error at the same time, unless it was Ebay that was having issues at that moment. |
Topic: Purge Completed |
Cupid
Replies: 2
Views: 1733
|
Forum: Support Posted: Wed Jun 24, 2020 3:39 am Subject: Purge Completed |
It gets rid of all the snipes for auctions that have now finished.
They are automatically removed after a few days anyway but this button can be used to speed up that process. |
Topic: Snipes - top of page button |
Cupid
Replies: 7
Views: 4564
|
Forum: Suggestions and Ideas Posted: Wed Jun 24, 2020 3:35 am Subject: Snipes - top of page button |
Ah I see,
I think you will find that when you can move them to the top that Gixen will then display at the top of the page rather than the bottom, because this is where the focus is going when the ... |
Topic: Why did I lose this auction? |
Cupid
Replies: 1
Views: 1548
|
Forum: Support Posted: Tue Jun 23, 2020 12:21 pm Subject: Why did I lose this auction? |
The bid increment rule applies to the auction price displayed by Ebay, not to the highest proxy bid which is generally hidden until it is outbid.
When the bid of GBP 460.00 was entered, Ebay was d ... |
Topic: Snipes - top of page button |
Cupid
Replies: 7
Views: 4564
|
Forum: Suggestions and Ideas Posted: Tue Jun 23, 2020 3:10 am Subject: Snipes - top of page button |
Fuggle,
Do you have the fields used to Add more items at the top or bottom of your page ? |
Topic: password r |
Cupid
Replies: 3
Views: 2166
|
Forum: Support Posted: Mon Jun 22, 2020 2:26 pm Subject: password r |
That is odd.
It's probably best if you email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above and he should be able to email you a link dire ... |
Topic: mirror offset not maintained when editing snipe |
Cupid
Replies: 3
Views: 2096
|
Forum: Support Posted: Mon Jun 22, 2020 8:55 am Subject: mirror offset not maintained when editing snipe |
Do you have default offsets set on your settings page (I do).
I can't reproduce this, the offset I specify for the Mirror is being maintained and not returning to my default value. |
Topic: unable to add snipe |
Cupid
Replies: 5
Views: 2863
|
Forum: Support Posted: Mon Jun 22, 2020 7:46 am Subject: unable to add snipe |
Via the website, I'm getting:
Error: array ( 'errorId' => 11001, 'domain' => 'API_BROWSE', 'category' => 'REQUEST', 'message' => 'The specified item Id was not found.', )
E ... |
Topic: GDM - \"Server Certificate Invalid\" |
Cupid
Replies: 1
Views: 1876
|
Forum: Support Posted: Thu Jun 18, 2020 8:01 am Subject: GDM - \"Server Certificate Invalid\" |
Mario has now responded to your first report of this, [url=http://www.gixen.com/forum/viewtopic.php?p=36854]here. |
Topic: Suggestion for improvement to Gixen (as requested) |
Cupid
Replies: 5
Views: 3407
|
Forum: Suggestions and Ideas Posted: Thu Jun 18, 2020 7:57 am Subject: Suggestion for improvement to Gixen (as requested) |
The only thing that a search came up for me, was [url=http://www.gixen.com/forum/viewtopic.php?t=8773]this thread from January 2018, on which Ramona mentioned this issue with the GDM, but it may be of ... |
Topic: Why do I have to Log In So Much - Is this Normal? |
Cupid
Replies: 1
Views: 1587
|
Forum: Support Posted: Thu Jun 18, 2020 3:59 am Subject: Why do I have to Log In So Much - Is this Normal? |
This is normal.
The login just takes you to your snipes page, so long as you stay on that page you won't be asked to log in very often.
For the rest of the site you don't need to be logged in at ... |
Topic: Suggestion: Select All button? |
Cupid
Replies: 3
Views: 2883
|
Forum: Suggestions and Ideas Posted: Wed Jun 17, 2020 10:58 am Subject: Suggestion: Select All button? |
I fixed the link for you.
It's on the spam list in an effort to prevent advertising spam being posted here. |
Topic: Gixen list |
Cupid
Replies: 2
Views: 1764
|
Forum: Support Posted: Wed Jun 17, 2020 4:08 am Subject: Gixen list |
Does it throw up any error messages at all, or just doesn't happen ? |
Topic: My bid didn't win despite being above final sale price. Th |
Cupid
Replies: 1
Views: 1731
|
Forum: Support Posted: Wed Jun 17, 2020 3:08 am Subject: My bid didn't win despite being above final sale price. Th |
Was your bid at least one bid increment above the action price ?
What status did Gixen give the snipe after it had completed ? |
Topic: Suggestion: Remove the login delay entirely for paid users |
Cupid
Replies: 1
Views: 1913
|
Forum: Suggestions and Ideas Posted: Tue Jun 16, 2020 10:58 am Subject: Suggestion: Remove the login delay entirely for paid users |
I think this is probably related to the work the server has to do when you log in, on the web interface that includes retrieving all your snipes from the database and producing the display of them, so ... |
Topic: Request for more complex grouping rules |
Cupid
Replies: 5
Views: 3128
|
Forum: Suggestions and Ideas Posted: Tue Jun 16, 2020 10:48 am Subject: Request for more complex grouping rules |
Enabling Contingency grouping introduces more Groups it doesn't override the standard Groups you still have those as well. |
Topic: Suggestions for eBay Connect 2020 |
Cupid
Replies: 5
Views: 2866
|
Forum: Suggestions and Ideas Posted: Sun Jun 14, 2020 5:57 am Subject: Suggestions for eBay Connect 2020 |
not how HE can improve Gixen.
I think he meant both:
either by eBay (as relates to buying) or Gixen |
Topic: main & mirror not setting properly |
Cupid
Replies: 1
Views: 1593
|
Forum: Support Posted: Sun Jun 14, 2020 3:51 am Subject: main & mirror not setting properly |
Chicago & Miami are just an indication of different Gixen servers and can not be changed, this is not related to your target settings as to which Ebay site these servers are to bid on for you whic ... |
Topic: Chosing a delivery address when bidding |
Cupid
Replies: 1
Views: 1766
|
Forum: Suggestions and Ideas Posted: Sun Jun 14, 2020 3:48 am Subject: Chosing a delivery address when bidding |
I would recommend doing this by having different Ebay accounts for the different shipping addresses. That saves having to constantly remember to change the delivery address at the right moment and jus ... |
Topic: Not eligible to bid? No restrictions. |
Cupid
Replies: 5
Views: 3239
|
Forum: Support Posted: Sat Jun 13, 2020 1:55 pm Subject: Not eligible to bid? No restrictions. |
Noting:
Postage to: United States, Canada
Excludes: India, Brazil, Israel, Philippines, Ukraine, Indonesia, Jamaica, Qatar, Singapore, Greece, Saudi Arabia, Switzerland, Nigeria, Sri Lanka, Chil ... |
Topic: Subscription renewal |
Cupid
Replies: 4
Views: 2385
|
Forum: Support Posted: Sat Jun 13, 2020 4:40 am Subject: Subscription renewal |
If you log into the Paypal website you can see all the automatic payments that you have set up.
However, yes if that is the amount it must be a recurring payment as I don't think there has ever bee ... |
Topic: Subscription renewal |
Cupid
Replies: 4
Views: 2385
|
Forum: Support Posted: Sat Jun 13, 2020 4:27 am Subject: Subscription renewal |
If it's running out I think you should get an automated email in good time to renew (if it's not already set up to be recurring) before it finally does. |
Topic: Suggestion for improvement to Gixen (as requested) |
Cupid
Replies: 5
Views: 3407
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 3:40 pm Subject: Suggestion for improvement to Gixen (as requested) |
I think the time to end would be possible, since generally that's predictable from the end time and can be done by the site internally.
Dynamic update of auction prices is much less likely as the a ... |
Topic: App no longer working for me |
Cupid
Replies: 1
Views: 1600
|
Forum: Support Posted: Fri Jun 12, 2020 4:12 am Subject: App no longer working for me |
Can you be a bit more specific ?
Are we talking about the website that you log into via a browser or a separate App on a device ?
If separate, which App on which type of device ? |
Topic: Request for more complex grouping rules |
Cupid
Replies: 5
Views: 3128
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 4:07 am Subject: Request for more complex grouping rules |
The 'Contingency bidding' option that you can enable on the Settings page was a step in this direction, however I don't think it is widely used. |
Topic: GDM non functional |
Cupid
Replies: 2
Views: 1886
|
Forum: Support Posted: Fri Jun 12, 2020 4:02 am Subject: GDM non functional |
Do you get any error messages at all ? |
Topic: suggestion for a reverse Grouping option |
Cupid
Replies: 2
Views: 2268
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 3:52 am Subject: suggestion for a reverse Grouping option |
If you select the Settings button, on the page that comes up you can already enable 'Contingency bidding' and 'Multi-win groups' which cover the vast majority of this suggestion. |
Topic: Re: eBay Connect 2020 email - call for feedback |
Cupid
Replies: 2
Views: 2570
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 3:37 am Subject: Re: eBay Connect 2020 email - call for feedback |
P.S. How do I log into this forum?
To do that you need a separate Forum id set up, which only Mario can do.
It as it is in order to allow access to everyone whether they are registered or not.
... |
Topic: Advanced Search Function?? |
Cupid
Replies: 4
Views: 3749
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 2:55 am Subject: Advanced Search Function?? |
heighhoh,
It's something that you need to lobby Ebay for, there isn't anything that Gixen is going to be able to provide in this arena. |
Topic: ebayuk buyitnows won't process shipping 2 USA revision |
Cupid
Replies: 1
Views: 1789
|
Forum: Suggestions and Ideas Posted: Fri Jun 12, 2020 2:52 am Subject: ebayuk buyitnows won't process shipping 2 USA revision |
If this is purely about Buy It Now's Gixen users do not really have any influence since as a sniping tool it only ever deals with auctions.
You might find it easier contacting these sellers if you ... |
Topic: paying for the service |
Cupid
Replies: 1
Views: 1550
|
Forum: Support Posted: Thu Jun 11, 2020 3:02 am Subject: paying for the service |
Once you have logged in here via the web interface, you need to push the Settings button.
Then on the page that comes up all the various subscription options are available via links with brief desc ... |
Topic: CHARGES |
Cupid
Replies: 2
Views: 2373
|
Forum: Support Posted: Wed Jun 10, 2020 1:41 pm Subject: CHARGES |
You need to contact Mario direct via email at the support address given on the Contact tab above. Please include your Gixen id in all such correspondence.
Did you post here on this forum about the ... |
Topic: Item Not Added |
Cupid
Replies: 1
Views: 1637
|
Forum: Support Posted: Wed Jun 10, 2020 1:36 pm Subject: Item Not Added |
What was the auction id ? |
Topic: Not eligible to bid? No restrictions. |
Cupid
Replies: 5
Views: 3239
|
Forum: Support Posted: Wed Jun 10, 2020 1:35 pm Subject: Not eligible to bid? No restrictions. |
Item 39281427438 doesn't seem to be a valid Ebay auction number, have you perhaps missed out a digit ?
I understand that you don't like speculation, however it is through thinking about these thing ... |
Topic: Charged twice by Gixen |
Cupid
Replies: 7
Views: 3396
|
Forum: Support Posted: Mon Jun 08, 2020 3:16 am Subject: Charged twice by Gixen |
I do not know what the algorithm is for taking more payments. I would guess that it won't try to take another payment until what you have already paid for is about to run out, and that the payment tha ... |
Topic: Not eligible to bid? |
Cupid
Replies: 3
Views: 2810
|
Forum: Support Posted: Sun Jun 07, 2020 12:21 pm Subject: Not eligible to bid? |
Cutlery can have issues like this as it may include knives which are a restricted item in some jurisdictions. |
Topic: Charged twice by Gixen |
Cupid
Replies: 7
Views: 3396
|
Forum: Support Posted: Sun Jun 07, 2020 10:07 am Subject: Charged twice by Gixen |
Is there nothing at all that indicates your Gixen id in the notifications you got from Paypal in May ?
Oh, I see you have actually think that you may have been credited twice on the same account, h ... |
Topic: Charged twice by Gixen |
Cupid
Replies: 7
Views: 3396
|
Forum: Support Posted: Sun Jun 07, 2020 4:36 am Subject: Charged twice by Gixen |
Is it possible that you have two Gixen accounts set up ?
Each payment should include a reference to the Gixen account to which it applies, on the payments are these the same or different ? |
Topic: ERROR (253) |
Cupid
Replies: 1
Views: 1884
|
Forum: Support Posted: Sun Jun 07, 2020 4:33 am Subject: ERROR (253) |
You need to renew the authorisation for Gixen to place bids on Ebay.
Once logged in here via this web interface you then need to push the Settings button and the section you need to do this is the ... |
Topic: IOS |
Cupid
Replies: 2
Views: 2006
|
Forum: Support Posted: Sat Jun 06, 2020 2:48 pm Subject: IOS |
I think [url=http://www.gixen.com/forum/viewtopic.php?t=9539]this was the last mention of development of a dedicated App for Apple devices.
You can, of course, use the browser on those devices to l ... |
Topic: will not upload my eBay listings |
Cupid
Replies: 1
Views: 1584
|
Forum: Support Posted: Thu Jun 04, 2020 8:17 am Subject: will not upload my eBay listings |
Can you please explain exactly which option you are trying to use, and what the outcome is in terms of any messages displayed ? |
Topic: Not eligible to bid? |
Cupid
Replies: 3
Views: 2810
|
Forum: Support Posted: Tue Jun 02, 2020 1:39 pm Subject: Not eligible to bid? |
What this means is that Gixen tried to place the bid at the end of the auction as normal, but Ebay rejected it and returned that error to Gixen.
Most likely it is because of a restriction imposed b ... |
Topic: Fell at 'Bid Increment' rule, but so did previous Bidder? |
Cupid
Replies: 5
Views: 2862
|
Forum: Support Posted: Tue Jun 02, 2020 7:39 am Subject: Fell at 'Bid Increment' rule, but so did previous Bidder? |
It doesn't happen often, but when it does, I do understand that, it's annoying.
Successful sniping turns out not to always be about being the last to attempt to place a bid. The amount is always th ... |
Topic: Fell at 'Bid Increment' rule, but so did previous Bidder? |
Cupid
Replies: 5
Views: 2862
|
Forum: Support Posted: Tue Jun 02, 2020 3:56 am Subject: Fell at 'Bid Increment' rule, but so did previous Bidder? |
All of this is perfectly correct and normal operation.
The bid increment rule is based on the auction price displayed on the site, not on the highest proxy bid which remains hidden until it is outb ... |
Topic: Current price on snipe is not updated, is it normal ? |
Cupid
Replies: 1
Views: 1643
|
Forum: Support Posted: Mon Jun 01, 2020 5:12 am Subject: Current price on snipe is not updated, is it normal ? |
It is not real time, prices are only updated periodically.
The updates occur more frequently as you reach the end of the auction.
Updating prices in real time would take a great deal of server ... |
Topic: Sheduled snipes |
Cupid
Replies: 1
Views: 1688
|
Forum: Support Posted: Sun May 31, 2020 2:55 am Subject: Sheduled snipes |
Did you push the 'Add' button after adding the details of your snipe ?
What happens if you add it again ? |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 48
Views: 157397
|
Forum: Announcements Posted: Fri May 29, 2020 10:55 am Subject: Gixen Desktop Manager (64-bit) released |
'HIGH BIDDER' means that you won.
This means that the Mirror server got the bid in first (perhaps you had a larger offset for the Mirror ?), then the Main server came along and tried to place the s ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 48
Views: 157397
|
Forum: Announcements Posted: Fri May 29, 2020 8:45 am Subject: Gixen Desktop Manager (64-bit) released |
The only way to share images here is to upload them to an image hosting site and then provide a link here (without the leading https).
It is probably that you are looking at the status for the late ... |
Topic: FF extension login always fails on frist try |
Cupid
Replies: 6
Views: 3685
|
Forum: Support Posted: Fri May 29, 2020 3:14 am Subject: FF extension login always fails on frist try |
I've added a link to the end of [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread as I believe Keith is more likely to pick it up there. |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 53
Views: 72618
|
Forum: Announcements Posted: Fri May 29, 2020 3:12 am Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
More support is being sought [url=http://www.gixen.com/forum/viewtopic.php?t=9789]here. |
Topic: Howo to register to eBay.co.uk |
Cupid
Replies: 1
Views: 1840
|
Forum: Support Posted: Thu May 28, 2020 4:55 am Subject: Howo to register to eBay.co.uk |
I also live in the UK and first registered my account via the .co.uk site.
There is no such thing as a local only account on Ebay, they are all global.
You can just log into the American site wi ... |
Topic: Password |
Cupid
Replies: 1
Views: 1922
|
Forum: Support Posted: Tue May 26, 2020 12:03 pm Subject: Password |
If they are not even appearing in your Spam folder then you will need to contact Mario direct, via email, at the support address given on the Contact tab above.
Make sure to make contact via the em ... |
Topic: Gixen Desktop Manager is unable to import EBAY watchlist |
Cupid
Replies: 2
Views: 2141
|
Forum: Support Posted: Tue May 26, 2020 4:08 am Subject: Gixen Desktop Manager is unable to import EBAY watchlist |
Are other functions of the Gixen Desktop Manager affected, like the retrieval and display of existing snipes, or is it just the import of the Watch List ? |
Topic: lost 2 auctions now with my bid same as winning bid |
Cupid
Replies: 1
Views: 1843
|
Forum: Support Posted: Mon May 25, 2020 3:14 am Subject: lost 2 auctions now with my bid same as winning bid |
It is the rule on Ebay that if two accepted bids are of the same amount, the earliest wins.
To be more successful you either need a larger offset (so the bid gets there earlier, and maybe arrives a ... |
Topic: Best optimum time to set bid |
Cupid
Replies: 2
Views: 2283
|
Forum: Support Posted: Sun May 24, 2020 6:08 am Subject: Best optimum time to set bid |
It is left as an option for people to set precisely because there is no agreement about what is best.
There is a lot of discussion about it on other threads here though.
Different scenarios prod ... |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 2
Views: 2190
|
Forum: Support Posted: Sun May 24, 2020 3:21 am Subject: You are not eligible to bid on this item. |
The only way that you can get that status is for Gixen to try to place the bid in the normal way and for Ebay to reject it with a message that indicates your account is not permitted to bid on that au ... |
Topic: 2nd ebay auction lost & max bid was highest 11422076985 |
Cupid
Replies: 2
Views: 2276
|
Forum: Support Posted: Sun May 24, 2020 3:11 am Subject: 2nd ebay auction lost & max bid was highest 11422076985 |
What status did Gixen give this snipe after it had completed, on both the Main and Mirror tabs ? |
Topic: Item # 124194018617 |
Cupid
Replies: 1
Views: 1937
|
Forum: Support Posted: Sat May 23, 2020 12:00 pm Subject: Item # 124194018617 |
The bid increment rule applies to the current auction price, not to the current maximum proxy bid (which is usually unknown until it is outbid).
At the time that the bid of $211 was accepted by Eba ... |
Topic: why is my account still locked after I paid? |
Cupid
Replies: 5
Views: 2846
|
Forum: Support Posted: Sat May 23, 2020 5:49 am Subject: why is my account still locked after I paid? |
RussBlackout,
You don't pay to set up the authorisation that allows Gixen to place your bids on Ebay.
You can set this up via the second section of the Settings page which you get to by pushing ... |
Topic: How to Set Offset/Mirror |
Cupid
Replies: 3
Views: 3313
|
Forum: Support Posted: Fri May 22, 2020 10:02 am Subject: How to Set Offset/Mirror |
If people value things more than a bid increment more than you do and are prepared to bid that much more than you are then it makes no difference when you (or they) bid, you won't win. The highest acc ... |
Topic: Can't get Desktop Application to Work |
Cupid
Replies: 2
Views: 2282
|
Forum: Support Posted: Thu May 21, 2020 1:23 pm Subject: Can't get Desktop Application to Work |
Please can you post the exact message that you are getting when trying to run the Desktop Application.
Please also ensure that you have unpacked all the items in the zip file that you downloaded in ... |
Topic: How to Set Offset/Mirror |
Cupid
Replies: 3
Views: 3313
|
Forum: Support Posted: Thu May 21, 2020 1:14 pm Subject: How to Set Offset/Mirror |
The setting of offsets is allowed to be changed by users because there are differing opinions as to what works best, and indeed depending on the scenario different settings can provide different outc ... |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 8
Views: 4125
|
Forum: Support Posted: Thu May 21, 2020 12:50 pm Subject: INVALID AUTHORIZATION |
Changing your password on Ebay does sometimes seem to invalidate the authorisation. |
Topic: aucton ended, no bids by gixen |
Cupid
Replies: 4
Views: 2855
|
Forum: Support Posted: Thu May 21, 2020 8:48 am Subject: aucton ended, no bids by gixen |
On both the Main and Mirror tabs ?
Did you definitely add these snipes before they finished ? |
Topic: 164200631141 Lost Bid |
Cupid
Replies: 2
Views: 2090
|
Forum: Support Posted: Thu May 21, 2020 4:38 am Subject: 164200631141 Lost Bid |
The lower your offset the less likely your bid is to be accepted not more, since the price is likely to be higher the later you are in the auction.
So, a higher offset (to result in an earlier bid) ... |
Topic: aucton ended, no bids by gixen |
Cupid
Replies: 4
Views: 2855
|
Forum: Support Posted: Thu May 21, 2020 4:22 am Subject: aucton ended, no bids by gixen |
What status did Gixen give these snipes after they had completed ? |
Topic: An item could not bid |
Cupid
Replies: 2
Views: 1936
|
Forum: Support Posted: Thu May 21, 2020 4:07 am Subject: An item could not bid |
What site do you have set as your Target on the Settings page ?
I have mine set to the UK site and am able to add this as a snipe.
Perhaps you could try changing yours and see if that makes a di ... |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 8
Views: 4125
|
Forum: Support Posted: Thu May 21, 2020 4:02 am Subject: INVALID AUTHORIZATION |
You can renew your authorisation from the second section on the Settings page, which comes up after you push the Settings button, while logged on here via the web interface.
It doesn't cost anythin ... |
Topic: Bid against yourself :) |
Cupid
Replies: 1
Views: 2148
|
Forum: Suggestions and Ideas Posted: Sun May 17, 2020 5:58 am Subject: Bid against yourself :) |
I think you are misunderstanding how Ebay (and Gixen) work.
The highest accepted bid on Ebay always wins, no matter what you do you can't win for less if an earlier bid is higher than yours.
Th ... |
Topic: Why cant I login |
Cupid
Replies: 1
Views: 2038
|
Forum: Support Posted: Fri May 15, 2020 3:07 am Subject: Why cant I login |
I recommend that first you use [url=https://www.gixen.com/forgotusername.php]this form to check whether you have a fully registered account and that it's called exactly what you think it is.
I susp ... |
Topic: why is my account still locked after I paid? |
Cupid
Replies: 5
Views: 2846
|
Forum: Support Posted: Thu May 14, 2020 6:06 am Subject: why is my account still locked after I paid? |
What exactly is the error message that you are getting ? |
Topic: Change Password |
Cupid
Replies: 1
Views: 1981
|
Forum: Support Posted: Thu May 14, 2020 5:16 am Subject: Change Password |
Yes, it's not intuitive.
You have to push the 'Sign Up' button to get access to:
Forgot your Gixen password? You can reset it |
Topic: Bidding |
Cupid
Replies: 3
Views: 2837
|
Forum: Support Posted: Mon May 11, 2020 6:00 am Subject: Bidding |
I don't remember the bid increments changing recently, but I'm not absolutely certain on that, perhaps you were looking at the bid increments in a different currency, on a different Ebay site ?
In ... |
Topic: Bidding |
Cupid
Replies: 3
Views: 2837
|
Forum: Support Posted: Mon May 11, 2020 4:47 am Subject: Bidding |
As detailed [url=https://www.ebay.co.uk/help/buying/bidding/automatic-bidding?id=4014]here the bid increment is ÂGBP 2 at that auction price.
The auction price was ÂGBP 60 from 11 seconds before ... |
Topic: Paid twice for Gixen Mirror, Still won't allow me to acces |
Cupid
Replies: 3
Views: 2712
|
Forum: Support Posted: Sun May 10, 2020 11:05 am Subject: Paid twice for Gixen Mirror, Still won't allow me to acces |
You will probably find that the period of your subscription has been doubled if you have paid for the same account twice, in quick succession.
However, if you still want a refund (and consequent re ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 48
Views: 157397
|
Forum: Announcements Posted: Sat May 09, 2020 4:52 am Subject: Gixen Desktop Manager (64-bit) released |
No, there has never been a version for Linux.
As far as providing development support, you are best discussing that directly with Mario, via email, at the support address given on the Contact tab. |
Topic: Not eligible to bid on this item. |
Cupid
Replies: 6
Views: 3520
|
Forum: Support Posted: Sat May 09, 2020 4:47 am Subject: Not eligible to bid on this item. |
I think you've done what you can do, if Ebay don't know why those bids were rejected by their own software then no one will.
My suggestion would be to place some manual bids and see if you can get ... |
Topic: Not eligible to bid on this item. |
Cupid
Replies: 6
Views: 3520
|
Forum: Support Posted: Fri May 08, 2020 2:09 pm Subject: Not eligible to bid on this item. |
The status that Gixen is displaying is as a result of Gixen trying to place a bid and Ebay refusing to accept that bid. The wording is usually directly related to the message sent back by Ebay. It's p ... |
Topic: Not eligible to bid on this item. |
Cupid
Replies: 6
Views: 3520
|
Forum: Support Posted: Fri May 08, 2020 1:56 pm Subject: Not eligible to bid on this item. |
Is your shipping address also in the UK ?
Have you any non payment strikes in the past year ?
Do you have a Paypal account linked to your Ebay account ?
Do you have a very low amount of feedb ... |
Topic: eBay authorization problem? |
Cupid
Replies: 3
Views: 2305
|
Forum: Support Posted: Fri May 08, 2020 4:18 am Subject: eBay authorization problem? |
It is not unusual for the authorisation to get revoked when you change your credentials.
There are many thousands of registered Gixen users and the authorisation process is sanctioned and maintaine ... |
Topic: Notification email going to wrong address |
Cupid
Replies: 1
Views: 1906
|
Forum: Support Posted: Thu May 07, 2020 3:57 am Subject: Notification email going to wrong address |
My guess is that it is sending the reminders to the email address associated with the Paypal account that was used to pay for the Mirror subscription last time. |
Topic: Can't sign up/login |
Cupid
Replies: 3
Views: 2325
|
Forum: Support Posted: Wed May 06, 2020 12:30 pm Subject: Can't sign up/login |
Did you choose a Gixen id name that is different from the Ebay id name that you used to log into Gixen with, because that is recommended ?
You can check what Ebay accounts there are associated with ... |
Topic: How to prevent \"EBAY BID INCREMENT RULE NOT MET\" |
Cupid
Replies: 1
Views: 2106
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Forum: Suggestions and Ideas Posted: Wed May 06, 2020 12:24 pm Subject: How to prevent \"EBAY BID INCREMENT RULE NOT MET\" |
I've seen this argument before on here and I understand it.
However, I remain unconvinced, because, for me, it just comes down to $46.17 not actually being the maximum amount that you are prepared ... |
Topic: I cannot bid i fI am not from the origin country of seller |
Cupid
Replies: 5
Views: 3609
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Forum: Support Posted: Tue May 05, 2020 10:38 am Subject: I cannot bid i fI am not from the origin country of seller |
Was 'AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED' the status that Gixen has given this snipe on both the Main and Mirror tabs ? |
Topic: GIXEN Not switching Ebay account when deauth and reauth-ing |
Cupid
Replies: 2
Views: 2064
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Forum: Support Posted: Mon May 04, 2020 6:56 am Subject: GIXEN Not switching Ebay account when deauth and reauth-ing |
It sounds like you are following the right procedure to achieve what you are trying to do.
Once you have logged into Ebay are you then confirming with them ? I don't think the message gets sent bac ... |
Topic: Ebay Item sold for less than my max price 143588701912 |
Cupid
Replies: 2
Views: 2402
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Forum: Support Posted: Sun May 03, 2020 4:52 am Subject: Re: Ebay Item sold for less than my max price 143588701912 |
This happened to me as well tonight
Ive used Gixen for years
But something is happening
I had a high bid in for $155 for an item and it sold for $144.50
So i thought i won but come to find out i ... |
Topic: BID UNDER ASKING PRICE despite my higher snipe 184267783523 |
Cupid
Replies: 1
Views: 1975
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Forum: Support Posted: Sun May 03, 2020 4:37 am Subject: BID UNDER ASKING PRICE despite my higher snipe 184267783523 |
Re : BID UNDER ASKING PRICE despite me being highest bidder
eBay Item: 184267783523
Item sold for less than my Snipe. I did however see a retracted bid that was higher than my snipe.
The bi ... |
Topic: bids dissapear |
Cupid
Replies: 1
Views: 1992
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Forum: Support Posted: Fri May 01, 2020 11:33 am Subject: bids dissapear |
You'd expect them to get deleted from you snipes list after a few days, but not straight after the auction and this one only finished a couple of hours ago, didn't it ?
Are all the snipes that you ... |
Topic: I bought the mirror service, how do I tie it to my Gixen? |
Cupid
Replies: 1
Views: 1972
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Forum: Support Posted: Fri May 01, 2020 6:11 am Subject: I bought the mirror service, how do I tie it to my Gixen? |
The Mirror service should be automatically assigned to your Gixen account.
In the notification of the payment there should be a reference as to which Gixen account it is assigned to. If this is no ... |
Topic: My bid was not registered |
Cupid
Replies: 6
Views: 3388
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Forum: Support Posted: Thu Apr 30, 2020 12:34 am Subject: My bid was not registered |
Yes, that is what the offset time means.
I personally do not recommend setting it as low as 2 seconds, that certainly would not have helped in this case, in fact it would mean that your bids were e ... |
Topic: My bid was not registered |
Cupid
Replies: 6
Views: 3388
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Forum: Support Posted: Wed Apr 29, 2020 10:33 am Subject: My bid was not registered |
I would first check that your correct email address is still mentioned in the Settings page in the 'Notifications for your account' section and that the option is still switched on. This might be why ... |
Topic: My bid was not registered |
Cupid
Replies: 6
Views: 3388
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Forum: Support Posted: Wed Apr 29, 2020 2:38 am Subject: My bid was not registered |
Was your bid higher than the winning bid, if so, by how much ?
What status has Gixen given the snipe on both the Main and Mirror tabs, now that the auction has finished. |
Topic: using different hardware? |
Cupid
Replies: 1
Views: 1897
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Forum: Support Posted: Tue Apr 28, 2020 4:03 am Subject: using different hardware? |
Yes you should be able to use different devices with the same Gixen username.
Take care that you press the 'Log In Now' button and not the 'Sign Up' button though. |
Topic: Password now not recognised |
Cupid
Replies: 6
Views: 3216
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Forum: Support Posted: Sun Apr 26, 2020 1:26 pm Subject: Password now not recognised |
Well you could try emailing Mario direct at the support address given on the contact tab above, however if you are not getting emails from the Gixen domain you are unlikely ever to see his response ei ... |
Topic: Group Bids still listed after winning an auction |
Cupid
Replies: 1
Views: 1914
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Forum: Support Posted: Sun Apr 26, 2020 12:43 pm Subject: Group Bids still listed after winning an auction |
They should still be there but not have a SCHEDULED status, assuming this is a normal Group, they should now have a CANCELLED status.
If not, what is the auction number of the auction that you won ... |
Topic: Password now not recognised |
Cupid
Replies: 6
Views: 3216
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Forum: Support Posted: Sun Apr 26, 2020 11:40 am Subject: Password now not recognised |
The only automated method supported is the one requiring confirmation via email [url=https://www.gixen.com/forgotpassword.php]here.
I think you do need to try this. |
Topic: How do I delete my account? |
Cupid
Replies: 1
Views: 2144
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Forum: Support Posted: Sun Apr 26, 2020 11:36 am Subject: How do I delete my account? |
After you log in, push the Settings button and then on the page that comes up the option to delete your account is at the bottom, you push the 'Close Account' button and then confirm. |
Topic: Won item, gixen status: OUTBID |
Cupid
Replies: 9
Views: 4510
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Forum: Support Posted: Sun Apr 26, 2020 11:33 am Subject: Won item, gixen status: OUTBID |
What is the auction id number ? |
Topic: \"You have not yet subscribed to or activated Gixen Mi |
Cupid
Replies: 4
Views: 2721
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Forum: Support Posted: Sat Apr 25, 2020 3:44 pm Subject: \"You have not yet subscribed to or activated Gixen Mi |
Is it indicating that you have these blocks on the Settings page and have you activated any yet ? |
Topic: Lost because my bid was never official!y entered |
Cupid
Replies: 1
Views: 1989
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Forum: Support Posted: Sat Apr 25, 2020 12:08 pm Subject: Lost because my bid was never official!y entered |
What was the auction id ?
Which App were you using ? |
Topic: Error Array |
Cupid
Replies: 22
Views: 8558
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Forum: Support Posted: Sat Apr 25, 2020 9:53 am Subject: Re: Error Array |
124159576351
I am able to add this one to my snipes list via the web interface.
What do you have your target set to on the Settings page ? |
Topic: Completed Items not being removed from Mirror Server |
Cupid
Replies: 8
Views: 4435
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Forum: Support Posted: Fri Apr 24, 2020 8:30 am Subject: Completed Items not being removed from Mirror Server |
As far as I can tell this issue has now been resolved.
My items are being removed from the Mirror tab at the same time as they are automatically deleted from the Main one, a few days after that auc ... |
Topic: List not matching ebay |
Cupid
Replies: 2
Views: 2304
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Forum: Support Posted: Thu Apr 23, 2020 3:41 am Subject: Re: List not matching ebay |
293549044654 : num of bids, highest bid
Gixen updates only happen on a periodic basis they are never real time. Also note that for this one there is a cancelled bid that you can see in the bid hist ... |
Topic: \"You have not yet subscribed to or activated Gixen Mi |
Cupid
Replies: 4
Views: 2721
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Forum: Support Posted: Wed Apr 22, 2020 11:58 am Subject: \"You have not yet subscribed to or activated Gixen Mi |
The first thing I would recommend is checking if you have registered more than one Gixen account [url=https://www.gixen.com/forgotusername.php]here ?
If so you can perhaps transfer the active subsc ... |
Topic: BID UNDER ASKING PRICE despite me being highest bidder |
Cupid
Replies: 7
Views: 3251
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Forum: Support Posted: Wed Apr 22, 2020 2:34 am Subject: Re: BID UNDER ASKING PRICE despite me being highest bidder |
I am ok if my Max bid of 121.88 was registered and still not met the reserve price.
If you know what i mean .....
This is exactly what happened because that is how Gixen works.
The seller def ... |
Topic: Snipes not showing on mirror tab? |
Cupid
Replies: 3
Views: 2441
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Forum: Support Posted: Tue Apr 21, 2020 5:42 am Subject: Snipes not showing on mirror tab? |
How far apart the auctions finish isn't the issue.
It's the requirement for bid servers to be interdependent for Group bidding to work properly that limits the design in this area. |
Topic: Snipes not showing on mirror tab? |
Cupid
Replies: 3
Views: 2441
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Forum: Support Posted: Mon Apr 20, 2020 9:50 am Subject: Snipes not showing on mirror tab? |
You will never have seen Grouped snipes on the Mirror tab, because they have never been Mirrored.
This is because you can't keep the servers completely independent of one another and also cancel bi ... |
Topic: I can't find the link to upgrade my subscription to MIRROR |
Cupid
Replies: 1
Views: 1905
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Forum: Support Posted: Mon Apr 20, 2020 7:20 am Subject: I can't find the link to upgrade my subscription to MIRROR |
All the different options are always available at the top of the Settings page which you get to by pushing the Settings button after you have logged in here via the Gixen website.
Alternatively, wh ... |
Topic: Please i need to help with linking my ebay account. |
Cupid
Replies: 7
Views: 3918
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Forum: Support Posted: Sat Apr 18, 2020 7:48 am Subject: Please i need to help with linking my ebay account. |
I see, yes that is useful.
You are required to log into the Ebay account that you want Gixen to place the bids on.
I guess there might be some error in the way that Gixen is requesting that you ... |
Topic: Please i need to help with linking my ebay account. |
Cupid
Replies: 7
Views: 3918
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Forum: Support Posted: Sat Apr 18, 2020 7:29 am Subject: Please i need to help with linking my ebay account. |
Is this happening as soon as you select the 'Link/Re-authorize Gixen on your eBay account' link on the Settings page ?
I can't reproduce this error when I do this so I think we may need a few more ... |
Topic: currency question |
Cupid
Replies: 1
Views: 1867
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Forum: Support Posted: Sat Apr 18, 2020 7:23 am Subject: currency question |
Gixen never does any currency conversions for you.
The amount that you enter must always be in the currency of the auction. This is the same as on Ebay itself.
If you need to work out that amoun ... |
Topic: screening bid increment input |
Cupid
Replies: 4
Views: 2935
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Forum: Suggestions and Ideas Posted: Fri Apr 17, 2020 10:13 am Subject: screening bid increment input |
It does take into account starting bids, so since there were no bids when you set the snipe anything above the starting price would have been acceptable to Ebay at that time and therefore not be high ... |
Topic: screening bid increment input |
Cupid
Replies: 4
Views: 2935
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Forum: Suggestions and Ideas Posted: Fri Apr 17, 2020 7:08 am Subject: screening bid increment input |
When the snipe bid amount is less than will be accepted by Ebay, taking into account the bid increment rule, it already highlights that snipe in yellow. |
Topic: Gixen never bidded for an item |
Cupid
Replies: 1
Views: 1800
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Forum: Support Posted: Thu Apr 16, 2020 12:56 pm Subject: Gixen never bidded for an item |
If you look at the listing there is a message at the top:
'This seller is currently away. If you make a purchase, there may be a delay in processing your order. '
Mario sent an email out about t ... |
Topic: 2 Snipes not executed due to \"seller restrictions\&qu |
Cupid
Replies: 1
Views: 2168
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Forum: Support Posted: Thu Apr 16, 2020 5:10 am Subject: 2 Snipes not executed due to \"seller restrictions\&qu |
The restrictions available to sellers can be applied on an auction by auction basis, though it is usual for them to apply the same restrictions on all their listings it isn't necessary for them to do ... |
Topic: Unknown Error 3 |
Cupid
Replies: 9
Views: 4016
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Forum: Support Posted: Thu Apr 16, 2020 2:47 am Subject: Unknown Error 3 |
It looks like since it was unsold the seller has relisted it, so there is a second chance to buy this item. |
Topic: Unknown Error 3 |
Cupid
Replies: 9
Views: 4016
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Forum: Support Posted: Wed Apr 15, 2020 9:24 am Subject: Unknown Error 3 |
OK, since the associated message is so vague, I think Mario needs to look into whether there's any more information on what can cause this specific error.
He can be contacted directly via email at ... |
Topic: Unknown Error 3 |
Cupid
Replies: 9
Views: 4016
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Forum: Support Posted: Tue Apr 14, 2020 2:13 pm Subject: Unknown Error 3 |
And was that also with an offset of 3, or less ? |
Topic: Unknown Error 3 |
Cupid
Replies: 9
Views: 4016
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Forum: Support Posted: Tue Apr 14, 2020 10:34 am Subject: Unknown Error 3 |
Did you get exactly the same status on the Mirror tab as you did on the Main one ? |
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