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  Topic: Desktop Manager Login
Cupid

Replies: 1
Views: 39

PostForum: Support   Posted: Wed Oct 28, 2020 5:24 am   Subject: Desktop Manager Login
Is the Desktop Manager prompting you for your Gixen credentials ?

If not I'd recommend deleting the gixen.ini file that is probably in the same directory as the executable file that you run. This s ...
  Topic: Will account ever upgrade automatically?
Cupid

Replies: 1
Views: 48

PostForum: Support   Posted: Tue Oct 27, 2020 6:25 am   Subject: Will account ever upgrade automatically?
No, it isn't possible because to upgrade your account you must make and authorise a payment.
  Topic: Duplicate payments to Gixen?
Cupid

Replies: 3
Views: 121

PostForum: Support   Posted: Thu Oct 22, 2020 11:45 am   Subject: Duplicate payments to Gixen?
Please contact Mario direct, via email, at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.

Please include your Gixen id(s) as well as a description of the ...
  Topic: Add To Gixen feature keeps asking for password
Cupid

Replies: 32
Views: 622

PostForum: Support   Posted: Thu Oct 22, 2020 3:57 am   Subject: Add To Gixen feature keeps asking for password
Everyone should be using their Gixen account credentials to interact with Gixen not their Ebay ones.

Because of the way the information is passed to the Gixen servers it is possible that the use of ...
  Topic: Add To Gixen feature keeps asking for password
Cupid

Replies: 32
Views: 622

PostForum: Support   Posted: Mon Oct 19, 2020 11:43 am   Subject: Add To Gixen feature keeps asking for password
You can post links without the http(s), they won't be clickable but most here know how to cut and pate urls within their browser.

Alternatively you can send them direct to Mario, as he requested, a ...
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 3
Views: 166

PostForum: Support   Posted: Mon Oct 19, 2020 11:22 am   Subject: No mirror listing despite active pay-per-use balance
I think this might be the same display issue as being discussed at the end of [url=http://www.gixen.com/forum/viewtopic.php?t=10021]this thread.
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 3
Views: 166

PostForum: Support   Posted: Mon Oct 19, 2020 10:36 am   Subject: No mirror listing despite active pay-per-use balance
Do you have this snipe assigned to a Group ?

Those are not Mirrored.
  Topic: Bid info not showing up in mirror
Cupid

Replies: 14
Views: 380

PostForum: Support   Posted: Mon Oct 19, 2020 4:28 am   Subject: Bid info not showing up in mirror
It does look like a display issue since that is what you would expect as a result if your Mirror offset is lower than your main offset.

What this indicates is that Ebay has already received a bid o ...
  Topic: Can't sign in
Cupid

Replies: 3
Views: 1560

PostForum: Support   Posted: Mon Oct 19, 2020 4:21 am   Subject: Can't sign in
Have you created a new unique Gixen id or tried to use the same name as you've used here before ?
  Topic: Missed bid
Cupid

Replies: 6
Views: 454

PostForum: Support   Posted: Wed Oct 07, 2020 5:15 am   Subject: Missed bid
You need to look below those buttons.

There will be a field labelled 'eBay Item Number:', another labelled, 'Your bid:' and at the end of that row an 'Add' button.

You need to enter the auction ...
  Topic: Gixen account somehow linked to unknown eBay account
Cupid

Replies: 10
Views: 474

PostForum: Support   Posted: Wed Oct 07, 2020 5:06 am   Subject: Gixen account somehow linked to unknown eBay account
Is it possible that you used a computer, to do the authoristion, that someone else had logged into their Ebay account on ?
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 466

PostForum: Support   Posted: Wed Oct 07, 2020 2:13 am   Subject: Could not add this item - auction number or money format no
Yes, I can add the ones that have ended now.

I can also add the ones from the second seller that I could not add yesterday, which have not ended yet.

So, perhaps this was a temporary glitch.

...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 549

PostForum: Support   Posted: Tue Oct 06, 2020 12:24 pm   Subject: recurring subscription
emails just don't go through.

Can you expand on this ?

Are you getting an automated response or an error message of some sort from your email provider ?
  Topic: Missed bid
Cupid

Replies: 6
Views: 454

PostForum: Support   Posted: Tue Oct 06, 2020 10:59 am   Subject: Missed bid
So, you put in the auction number, the maximum that you are prepared to pay (excluding shipping) and then press the Add button.

If you did that, via the web interface, after logging in here, you sh ...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 549

PostForum: Support   Posted: Tue Oct 06, 2020 7:44 am   Subject: recurring subscription
Only Mario has the access required to look into these things.

Please try emailing him again.
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 466

PostForum: Support   Posted: Tue Oct 06, 2020 6:59 am   Subject: Could not add this item - auction number or money format no
Yes, I think Mario will have to look into it...

I think we would be seeing a lot more people with this issue if it was widespread.
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 466

PostForum: Support   Posted: Tue Oct 06, 2020 6:44 am   Subject: Could not add this item - auction number or money format no
Agreed, and yet I can add a snipe for item 333745148623 from the same seller that ends in a few days time.
  Topic: recurring subscription
Cupid

Replies: 11
Views: 549

PostForum: Support   Posted: Tue Oct 06, 2020 6:18 am   Subject: recurring subscription
OK,

In that case, it is probably best first to check that the Gixen account which is referenced in the payment email from Paypal is exactly the same as the one you are logging in to and looking at ...
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 466

PostForum: Support   Posted: Tue Oct 06, 2020 6:11 am   Subject: Could not add this item - auction number or money format no
I agree this auction also gives me an error, however I can still add snipes for other auctions, so there's something different about this auction and the others you are trying.

Can you see any link ...
  Topic: Constantly outbid by a minimum over my snipe bid
Cupid

Replies: 1
Views: 285

PostForum: Support   Posted: Mon Oct 05, 2020 10:39 am   Subject: Constantly outbid by a minimum over my snipe bid
The way Ebay works is that the highest accepted bid always wins.

However, when that bid is more than a bid increment more than the next highest bid Ebay only makes the winner pay one bid increment ...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 549

PostForum: Support   Posted: Sun Oct 04, 2020 1:54 pm   Subject: recurring subscription
I guess there was a slight crossover with your payment coming out just after you had 10 more days to go on your subscription, which then triggered the email.

You can check when your subscription is ...
  Topic: Won through vixen but showing as outbid on eBay
Cupid

Replies: 2
Views: 317

PostForum: Support   Posted: Sat Oct 03, 2020 9:09 am   Subject: Won through vixen but showing as outbid on eBay
What is the auction id ?

Most likely there was a later, higher bid, placed on Ebay, which Gixen didn't detect for some reason.
  Topic: Paid for mirror but unable to login
Cupid

Replies: 1
Views: 300

PostForum: Support   Posted: Wed Sep 30, 2020 9:10 am   Subject: Paid for mirror but unable to login
Is this a payment that you have made today, or some time ago ?

In the Paypal transaction there should be a reference to the Gixen Id that it applies to.

Is this exactly the same as the id that y ...
  Topic: Purchased subscription but its asking me to pay again...
Cupid

Replies: 1
Views: 327

PostForum: Support   Posted: Wed Sep 30, 2020 8:40 am   Subject: Purchased subscription but its asking me to pay again...
In the Paypal transaction there should be a reference to the Gixen Id that it applies to.

Is this exactly the same as the id that you are logging in to ?

Is it scheiny ?

Also are you certain ...
  Topic: Getting an error messages when trying add a new snipe
Cupid

Replies: 8
Views: 627

PostForum: Support   Posted: Mon Sep 28, 2020 5:10 am   Subject: Getting an error messages when trying add a new snipe
What is the default Mirror offset that you have in the Settings for your account ?
  Topic: Scheduled Sniper not saving in app
Cupid

Replies: 1
Views: 298

PostForum: Support   Posted: Mon Sep 28, 2020 4:27 am   Subject: Scheduled Sniper not saving in app
I can add that item as a snipe without any issue using the web interface after logging in here.

If you are doing this on a mobile using an App, I'd recommend instead logging in to the web interface ...
  Topic: forum not working
Cupid

Replies: 1
Views: 303

PostForum: Support   Posted: Mon Sep 28, 2020 4:22 am   Subject: forum not working
If you've thoroughly checked your spam folder and you are certain that the email address you have registered with Gixen is the one you are monitoring then I would advise contacting Mario direct at the ...
  Topic: Fell at 'Bid Increment' rule, but so did previous Bidder?
Cupid

Replies: 5
Views: 1454

PostForum: Support   Posted: Mon Sep 28, 2020 4:14 am   Subject: Fell at 'Bid Increment' rule, but so did previous Bidder?
It is always the highest accepted bid that wins on Ebay.

Gixen has always placed just your maximum bid, and bid only once from each server. If you have the same offset for both that can result in E ...
  Topic: Automatic next bid increment on snipes?
Cupid

Replies: 4
Views: 412

PostForum: Suggestions and Ideas   Posted: Mon Sep 28, 2020 3:34 am   Subject: Automatic next bid increment on snipes?
As per Ebay rules the earliest bid of $155 was the winning bid, and it was from the bidder with 14 feedbacks.

Calls for amounts to be added to bids, for me, are an indication that a sniper did not ...
  Topic: Getting an error messages when trying add a new snipe
Cupid

Replies: 8
Views: 627

PostForum: Support   Posted: Sun Sep 27, 2020 7:17 am   Subject: Getting an error messages when trying add a new snipe
It looks like there was a problem with the Mirrors' connection to the network, which Mario has resolved and is looking into what the underlying issue was.
  Topic: can't get bid to stick
Cupid

Replies: 1
Views: 322

PostForum: Support   Posted: Fri Sep 25, 2020 5:56 am   Subject: can't get bid to stick
I am able to schedule a snipe for this one, after logging in here and using the 'Add' button.

I'm not sure where there is a 'submit' button, are you using a smartphone App or something else ?
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 678

PostForum: Support   Posted: Thu Sep 24, 2020 4:38 am   Subject: INVALID AUTHORIZATION - how to test if working now
No problem Simon, I'm glad that Gixen is meeting your needs.
  Topic: Status not updated
Cupid

Replies: 1
Views: 356

PostForum: Support   Posted: Thu Sep 24, 2020 4:17 am   Subject: Status not updated
Price updates on Gixen servers are scheduled not real time, the amount of resource required to update all of them in real time would be prohibitive.

The updates are usually more frequent towards th ...
  Topic: Recurring Payments
Cupid

Replies: 4
Views: 644

PostForum: Support   Posted: Wed Sep 23, 2020 8:50 am   Subject: Recurring Payments
On [url=http://www.gixen.com/forum/viewtopic.php?t=9093]this thread, a year and a half ago, Mario indicated that notification is made, but that at that time he was not acting on it.

I guess that ca ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 18
Views: 1181

PostForum: Support   Posted: Wed Sep 23, 2020 8:37 am   Subject: Could not get item list, error returned: Error (383): Array
The place to check for it on the Ebay website is:

My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations

and will be listed as 'Gixen Inc.'.
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 18
Views: 1181

PostForum: Support   Posted: Wed Sep 23, 2020 5:31 am   Subject: Could not get item list, error returned: Error (383): Array
Yes, you can update your authorisation in the second section of the Settings page, which is indeed just one page, albeit quite a long one.

Authorisations last a maximum of 18 months after which Eba ...
  Topic: Bid under asking price but max bid higher than auction end
Cupid

Replies: 1
Views: 346

PostForum: Support   Posted: Tue Sep 22, 2020 2:07 pm   Subject: Bid under asking price but max bid higher than auction end
If your snipe was more than a bid increment more than the auction price perhaps it was another example of [url=http://www.gixen.com/forum/viewtopic.php?t=9995]this ?
  Topic: Will Gixen work for ebay.CA (canadian ebay) users?
Cupid

Replies: 5
Views: 3547

PostForum: Support   Posted: Tue Sep 22, 2020 7:27 am   Subject: Will Gixen work for ebay.CA (canadian ebay) users?
OK,

Have you found that you are getting that status less often now that you have changed your Target site to be the Canadian one, as suggested earlier in this thread in answer to the 2015 question ...
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 678

PostForum: Support   Posted: Tue Sep 22, 2020 5:48 am   Subject: INVALID AUTHORIZATION - how to test if working now
You would need to ask Ebay support why your authorisation is not showing on their site if it is definitely set up and working.
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 18
Views: 1181

PostForum: Support   Posted: Tue Sep 22, 2020 5:44 am   Subject: Could not get item list, error returned: Error (383): Array
btd495,

That looks like your authorisation is not valid.

To correct that you need to log in here via the web interface, select the 'Settings' button near to the top of the snipes page and select ...
  Topic: Recurring Payments
Cupid

Replies: 4
Views: 644

PostForum: Support   Posted: Mon Sep 21, 2020 5:34 am   Subject: Recurring Payments
I think that is your best option to sort this out in the long run, without Mario having to intervene from his side.

However, if you want it sorted out now, with a refund of the over payment please ...
  Topic: bid under asking price
Cupid

Replies: 3
Views: 448

PostForum: Support   Posted: Mon Sep 21, 2020 3:43 am   Subject: bid under asking price
Did you also place a manual bid of that amount or more on Ebay ?
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 678

PostForum: Support   Posted: Mon Sep 21, 2020 3:36 am   Subject: INVALID AUTHORIZATION - how to test if working now
The place to find it on Ebay is

My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations

and will be listed as 'Gixen Inc.'.

Another way to demonst ...
  Topic: Gixen paid not showing up in my Gixen account
Cupid

Replies: 3
Views: 8740

PostForum: Support   Posted: Sun Sep 20, 2020 2:16 pm   Subject: Gixen paid not showing up in my Gixen account
The payment email that you have from Paypal should reference the Gixen account that the payment relates to, does it not make any reference to this at all ?

The payment should be related to the Gixe ...
  Topic: Cannot bid on some ebay.ca Canada exclusive items
Cupid

Replies: 1
Views: 426

PostForum: Support   Posted: Fri Sep 18, 2020 6:04 am   Subject: Cannot bid on some ebay.ca Canada exclusive items
I've made an initial response on the [url=http://www.gixen.com/forum/viewtopic.php?t=7410]other thread that you posted this on.

Please try not to post the same thing on multiple threads.
  Topic: Will Gixen work for ebay.CA (canadian ebay) users?
Cupid

Replies: 5
Views: 3547

PostForum: Support   Posted: Fri Sep 18, 2020 5:55 am   Subject: Will Gixen work for ebay.CA (canadian ebay) users?
I'll ignore the fact that the premise of the question asked and answered in July 2015 was different.

Presumably your shipping address is in Canada ?

What status is Gixen giving these auction sn ...
  Topic: Please add \"edit\" existing snipe
Cupid

Replies: 1
Views: 8721

PostForum: Suggestions and Ideas   Posted: Fri Sep 18, 2020 3:41 am   Subject: Please add \"edit\" existing snipe
There is already an 'Edit' button to the right of every snipe on the web interface and in the Gixen Desktop Manager you select the snipe line and then push the Edit button to bring up the edit window.
  Topic: gixen button missing on my ebay items
Cupid

Replies: 6
Views: 1093

PostForum: Support   Posted: Thu Sep 17, 2020 7:44 am   Subject: gixen button missing on my ebay items
I think Keith might be more likely to pick this up if you mention it on [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread.
  Topic: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts!
Cupid

Replies: 1
Views: 372

PostForum: Support   Posted: Thu Sep 17, 2020 7:39 am   Subject: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts!
In the payment email, that you get from Paypal, it should reference the Gixen account to which it applies.

Can you find out if that is correct ?

It shouldn't matter that you pay for two differen ...
  Topic: Won't Accept Snipe Listing
Cupid

Replies: 4
Views: 539

PostForum: Support   Posted: Thu Sep 17, 2020 7:23 am   Subject: Won't Accept Snipe Listing
This is an Ebay defect, when the seller has their Holiday settings enabled, as indicated by it saying:

'The seller is away until 18 Sep, 2020. Add this item to your watchlist to keep track of it.' ...
  Topic: gixen button missing on my ebay items
Cupid

Replies: 6
Views: 1093

PostForum: Support   Posted: Wed Sep 16, 2020 4:54 am   Subject: Re: Not working on ebay.ca6DF4A1
Stopped working on ebay.ca about 6 months back.

Does this have both English and French variants ?

If so, I'm assuming it doesn't work for you in either of them ?
  Topic: Won a bid against same amount !
Cupid

Replies: 1
Views: 477

PostForum: Impressions   Posted: Tue Sep 15, 2020 10:51 am   Subject: Won a bid against same amount !
Yes, it's a good point, it's not always the last accepted bid that wins.

The earlier bid rule doesn't get quoted here very often, but occasionally that is the only distinguishing factor between two ...
  Topic: Paid subscription-not able to bid eBay item number: 1540758
Cupid

Replies: 2
Views: 403

PostForum: Support   Posted: Mon Sep 14, 2020 3:23 am   Subject: Paid subscription-not able to bid eBay item number: 1540758
Every successful completed reauthorisation should be good for 18 months, Ebay only automatically expire them after that.

However, it has been noted that sometimes Ebay expire them for other reasons ...
  Topic: Desktop manager login
Cupid

Replies: 1
Views: 386

PostForum: Support   Posted: Mon Sep 14, 2020 3:15 am   Subject: Desktop manager login
Yes, it requires your Gixen id and password.
  Topic: Change user name
Cupid

Replies: 2
Views: 408

PostForum: Support   Posted: Mon Sep 14, 2020 3:13 am   Subject: Change user name
1> If it is the Ebay account, that is being bid on via snipes in your Gixen account, that you want to change:

<------------------------------------------------------->

You can change th ...
  Topic: When can I not?
Cupid

Replies: 1
Views: 390

PostForum: Support   Posted: Mon Sep 14, 2020 3:00 am   Subject: When can I not?
Your authorisation is the permission that you give Gixen to bid on your behalf on Ebay. You do not pay for this. What you pay for is your Mirror subscription as detailed in the first section of the Se ...
  Topic: Not receiving emails....
Cupid

Replies: 1
Views: 442

PostForum: Support   Posted: Sat Sep 12, 2020 1:11 pm   Subject: Not receiving emails....
Please email Mario direct at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.

Please include your Gixen id in all correspondence.

Mario should be able t ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 18
Views: 1181

PostForum: Support   Posted: Sat Sep 12, 2020 1:03 pm   Subject: Could not get item list, error returned: Error (383): Array
From what Mario has previously said it appears to be an Ebay defect, one that they have addressed at least once already but failed to fix in all respects. They do indeed appear to be taking a long tim ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 18
Views: 1181

PostForum: Support   Posted: Sat Sep 12, 2020 3:47 am   Subject: Could not get item list, error returned: Error (383): Array
I'm sure this is caused by the seller having activated their holiday settings, as indicated by the message:

'This seller is currently away until 16 Sep, 2020, and isn't processing orders at this ti ...
  Topic: Won't Accept Snipe Listing
Cupid

Replies: 4
Views: 539

PostForum: Support   Posted: Fri Sep 11, 2020 4:01 am   Subject: Won't Accept Snipe Listing
I can add this one via the web interface without any issues.

Make sure you have the format of the bid amount correct.

What target site do you have set on your Settings page ?
  Topic: Duplicates Not Allowed
Cupid

Replies: 4
Views: 588

PostForum: Support   Posted: Thu Sep 10, 2020 3:38 am   Subject: Duplicates Not Allowed
Have you tried not using the Android App but accessing the service via a browser, as I suggested ?
  Topic: page load/refresh speeds exceptionally slow
Cupid

Replies: 1
Views: 416

PostForum: Support   Posted: Wed Sep 09, 2020 9:18 am   Subject: page load/refresh speeds exceptionally slow
How many snipes do you generally have ?
  Topic: Duplicates Not Allowed
Cupid

Replies: 4
Views: 588

PostForum: Support   Posted: Sun Sep 06, 2020 1:19 pm   Subject: Duplicates Not Allowed
Is this exclusive to the App ?

If you use the web interface via a browser, can you successfully use the 'Import Watch List' button to get your snipes imported with zeroed snipe amounts ?
  Topic: Multi-year subscriptions?
Cupid

Replies: 2
Views: 624

PostForum: Suggestions and Ideas   Posted: Fri Sep 04, 2020 11:26 am   Subject: Multi-year subscriptions?
On the Settings page (which you can get to after logging in here via the web interface, by pressing the Settings button, near the top of the page) there are still 2 year recurring and non recurring op ...
  Topic: not able to add snipes
Cupid

Replies: 2
Views: 674

PostForum: Support   Posted: Mon Aug 31, 2020 1:38 pm   Subject: not able to add snipes
Have you got any examples where it doesn't say:

'This seller is currently away until 09 Sep, 2020, and isn't processing orders at this time. You can add this item to your Watch list to keep track o ...
  Topic: How Do I Renew?
Cupid

Replies: 1
Views: 486

PostForum: Support   Posted: Mon Aug 31, 2020 11:30 am   Subject: How Do I Renew?
After logging in here to get to the web snipes page, you then need to press the 'Settings' button near the top of that page and then the options available for renewal are available at the top of the p ...
  Topic: Change password
Cupid

Replies: 3
Views: 646

PostForum: Support   Posted: Mon Aug 31, 2020 11:26 am   Subject: Change password
I don't think there is ant need to deliberately type in gibberish is there ?

I've provided the required link and stated where else you can access it.

If that doesn't work Mario can provide furth ...
  Topic: Gixen Bidding Box
Cupid

Replies: 3
Views: 738

PostForum: Support   Posted: Sun Aug 30, 2020 5:19 am   Subject: Gixen Bidding Box
See also [url=http://www.gixen.com/forum/viewtopic.php?t=9965]this thread, which might be related.
  Topic: How long does it take to have mirror activate
Cupid

Replies: 1
Views: 555

PostForum: Support   Posted: Sun Aug 30, 2020 5:14 am   Subject: How long does it take to have mirror activate
I think it's usually pretty quick, but I suspect it might require the page you are looking at to be restarted, so I often suggest at least logging out and back into your Gixen account.

If you think ...
  Topic: Change password
Cupid

Replies: 3
Views: 646

PostForum: Support   Posted: Sat Aug 29, 2020 3:59 am   Subject: Change password
It sounds like you have found the [url=https://www.gixen.com/forgotpassword.php]correct link, accessible from the Sign Up page.

If you are having trouble receiving the link, I'd first recommend loo ...
  Topic: multiple requests to link ebay account
Cupid

Replies: 1
Views: 694

PostForum: Support   Posted: Sat Aug 29, 2020 3:52 am   Subject: multiple requests to link ebay account
I can't answer all these questions/observations however I'll address a few:

It's quite possible that the Settings page doesn't get updated with changes to the Ebay authorisation unless you get rid ...
  Topic: bidding on two items finishing 28 minutes of each other
Cupid

Replies: 3
Views: 760

PostForum: Support   Posted: Thu Aug 27, 2020 6:19 am   Subject: bidding on two items finishing 28 minutes of each other
I have set my default offsets (on the Settings page) to be 8 seconds on the Main server and 7 seconds on the Mirror.

It is rare that I change these when setting up my snipes.
  Topic: bidding on two items finishing 28 minutes of each other
Cupid

Replies: 3
Views: 760

PostForum: Support   Posted: Thu Aug 27, 2020 4:30 am   Subject: bidding on two items finishing 28 minutes of each other
The easiest way to add items is via the web interface after logging in here.

Cut and paste the Ebay item id to the first field, the amount that you are prepared to pay (excluding shipping costs) in ...
  Topic: Similar service for goodwill online auctions
Cupid

Replies: 1
Views: 628

PostForum: Suggestions and Ideas   Posted: Mon Aug 24, 2020 10:16 am   Subject: Similar service for goodwill online auctions
The thread where this has been previously discussed is [url=http://www.gixen.com/forum/viewtopic.php?t=5994]here.
  Topic: Auto renewal selected previously but expiry reminder receiv
Cupid

Replies: 2
Views: 612

PostForum: Support   Posted: Mon Aug 24, 2020 5:30 am   Subject: Auto renewal selected previously but expiry reminder receiv
If you log into your Paypal account you should be able to see if it's still set to renew.

Is it possible that you cancelled the renewal at some stage after you set it up and paid for the first year ...
  Topic: 2 major thumbs down
Cupid

Replies: 8
Views: 3413

PostForum: Impressions   Posted: Sun Aug 23, 2020 11:36 am   Subject: 2 major thumbs down
Short answer this time... Yes.
  Topic: 2 major thumbs down
Cupid

Replies: 8
Views: 3413

PostForum: Impressions   Posted: Sat Aug 22, 2020 1:00 pm   Subject: 2 major thumbs down
The short explanation to summarise what follows is that the bid increment rule does not dictate that you can't win an Ebay auction by less than one bid increment, many buyers do that quite regularly. ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 6485

PostForum: Announcements   Posted: Thu Aug 20, 2020 10:50 am   Subject: Auctions with Buy-It-Now option
I think it's probably best if we don't start discussing peoples political opinions on this site, even as they might relate to their behaviour when it comes to sniping.

Accordingly, all I'm prepared ...
  Topic: unable to make payment for annual subscription
Cupid

Replies: 4
Views: 1025

PostForum: Support   Posted: Wed Aug 19, 2020 12:34 pm   Subject: unable to make payment for annual subscription
bri4jenn,

I've now responded to the other thread where you asked this question [url=http://www.gixen.com/forum/viewtopic.php?t=9955]here.
  Topic: Can't find link to sign up for $6 mirror service
Cupid

Replies: 1
Views: 582

PostForum: Support   Posted: Wed Aug 19, 2020 12:31 pm   Subject: Can't find link to sign up for $6 mirror service
After you log in here via the web interface you need to push the 'Settings' button close to the top of the snipes page.

The payment options available are all at the top of the page that comes up as ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 6485

PostForum: Announcements   Posted: Sun Aug 16, 2020 11:01 am   Subject: Auctions with Buy-It-Now option
This was always the argument I gave whenever someone complained about it.

However, people continued to place snipes at amounts above the BIN price and then complain that they didn't win the items c ...
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 2493

PostForum: Support   Posted: Sat Aug 15, 2020 12:52 pm   Subject: Changing ebay username is not working for me as explained.
I think that to provide any greater flexibility than this would probably be a step too far for the pricing models that Mario has developed for Mirror subscribers.
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 2493

PostForum: Support   Posted: Sat Aug 15, 2020 7:34 am   Subject: Changing ebay username is not working for me as explained.
Since you can only have one Ebay account associated with each Gixen account, at any one time, you will need to set up more Gixen accounts if you wish to schedule snipes with different Ebay accounts at ...
  Topic: Can't login to Gixen
Cupid

Replies: 4
Views: 1224

PostForum: Support   Posted: Thu Aug 13, 2020 4:29 am   Subject: Can't login to Gixen
To transfer a subscription you can use the [url=https://www.gixen.com/transfersubscription.php]Mirror Transfer Form.

This can be accessed from the Settings page which comes up when you push the Set ...
  Topic: Press Purge complete buttion without selection behaviour
Cupid

Replies: 3
Views: 833

PostForum: Support   Posted: Wed Aug 12, 2020 7:00 am   Subject: Press Purge complete buttion without selection behaviour
It also happens when you push the 'Add' button without any snipe data to be added.
  Topic: Can’t login loop
Cupid

Replies: 1
Views: 572

PostForum: Support   Posted: Tue Aug 11, 2020 3:53 am   Subject: Can’t login loop
I think Gixen needs to be able to store the session information in order to maintain a record of who you are while you are logged in. If that information can't be stored a logged in session can't be m ...
  Topic: Error can't add ebay listing
Cupid

Replies: 1
Views: 575

PostForum: Support   Posted: Sat Aug 08, 2020 9:17 am   Subject: Error can't add ebay listing
What is the item number, is the seller currently away, and what target Ebay site have you set for Gixen to bid on ?
  Topic: unable to make payment for annual subscription
Cupid

Replies: 4
Views: 1025

PostForum: Support   Posted: Thu Aug 06, 2020 9:59 am   Subject: unable to make payment for annual subscription
I've seen Mario make a commitment to investigate other possible forms of payment.

For the moment Paypal is the only one though. You don't need to set up a permanent account though, they do accept c ...
  Topic: If I buy recurring service when can I sop it with no charge
Cupid

Replies: 1
Views: 650

PostForum: Support   Posted: Thu Aug 06, 2020 4:06 am   Subject: If I buy recurring service when can I sop it with no charge
I think if you cancel the recurrence within the time period that the time period is automatically reduced to be the equivalent of the time period you would have got if you had chosen the non recurring ...
  Topic: backlinking
Cupid

Replies: 2
Views: 727

PostForum: Support   Posted: Thu Aug 06, 2020 3:54 am   Subject: backlinking
I don't think that option is available any more.
  Topic: thumbnail not displaying last few days
Cupid

Replies: 7
Views: 1274

PostForum: Support   Posted: Tue Aug 04, 2020 6:46 am   Subject: thumbnail not displaying last few days
What version of Firefox are others using ?

It's available on the About box accessed from the Help menu.

I'm using 79.0 (64-bit) and it has the images at the moment.

[Update: I've also tried i ...
  Topic: Auto Scroll to ‘Item Already Present’
Cupid

Replies: 3
Views: 766

PostForum: Suggestions and Ideas   Posted: Tue Aug 04, 2020 6:36 am   Subject: Auto Scroll to ‘Item Already Present’
In similar situations I generally use the browsers' page search function (usually accessible via the Ctrl-F key combination) to search for the item number on the snipes page.
  Topic: Missed Snipe - You are not eligible to bid on this item.
Cupid

Replies: 1
Views: 776

PostForum: Support   Posted: Mon Aug 03, 2020 10:53 am   Subject: Missed Snipe - You are not eligible to bid on this item.
[url=http://www.gixen.com/forum/viewtopic.php?t=9674]This thread has been the one where this issue has been discussed most over the past few months.
  Topic: Missed snipe
Cupid

Replies: 3
Views: 759

PostForum: Support   Posted: Mon Aug 03, 2020 10:03 am   Subject: Missed snipe
Ah, you mean that the history for 124270837234 only has one status and it's " You are not eligible to bid on this item " ?
  Topic: Missed snipe
Cupid

Replies: 3
Views: 759

PostForum: Support   Posted: Mon Aug 03, 2020 8:16 am   Subject: Missed snipe
On the item that you won, did you get that same message on both the Main and Mirror too ?

Because, if so, that would be more unusual than the one that didn't result in a bid being placed.

[url ...
  Topic: DESKTOP APPLICATION
Cupid

Replies: 3
Views: 661

PostForum: Support   Posted: Mon Aug 03, 2020 4:38 am   Subject: DESKTOP APPLICATION
It would be good to get more information about what is returned by the API, it never tells you any more than you've put above ?

Presumably you can't edit any existing snipes via the Desktop App eit ...
  Topic: DESKTOP APPLICATION
Cupid

Replies: 3
Views: 661

PostForum: Support   Posted: Sat Aug 01, 2020 2:39 pm   Subject: DESKTOP APPLICATION
Do you generally find your internet connection to be acceptable or do you find that slow in other ways too sometimes ?

Are you managing a lot of snipes at any one time ?

Do you always get this e ...
  Topic: Gixen didn't place my bid
Cupid

Replies: 2
Views: 615

PostForum: Support   Posted: Sat Aug 01, 2020 12:50 pm   Subject: Gixen didn't place my bid
What status has Gixen given the snipe both on the Main and Mirror tabs ?
  Topic: thumbnail not displaying last few days
Cupid

Replies: 7
Views: 1274

PostForum: Support   Posted: Sat Aug 01, 2020 5:14 am   Subject: thumbnail not displaying last few days
Do you mean the images from the auction, displayed on the left side of the snipe in the web interface ?

If so, mine are still there.

Have you also checked your settings to be sure that they are ...
  Topic: paid two times for renewal one year plan and no result
Cupid

Replies: 2
Views: 839

PostForum: Support   Posted: Wed Jul 29, 2020 5:09 am   Subject: paid two times for renewal one year plan and no result
Is it possible that you have more than one Gixen account registered ?

A reference to the Gixen ID of the account for which it relates should be included in the payment confirmation that you get fro ...
  Topic: Status (mirror): INVALID AUTHORIZATION
Cupid

Replies: 7
Views: 1437

PostForum: Support   Posted: Wed Jul 29, 2020 4:59 am   Subject: Status (mirror): INVALID AUTHORIZATION
Sometimes the authorisation gets revoked by Ebay and Gixen doesn't get to find out about it until a snipe fails for this reason.

Things like changing your Ebay password or Id name are known to be a ...
  Topic: Bid Under Asking Price, but wasn't
Cupid

Replies: 5
Views: 1312

PostForum: Support   Posted: Mon Jul 27, 2020 12:03 pm   Subject: Bid Under Asking Price, but wasn't
Do you have more than one Ebay account ?

Because it seems that Mario thinks you were bidding with the account that has 337 feedbacks but you are claiming that your bid is the one from the id with 3 ...
  Topic: issue
Cupid

Replies: 1
Views: 903

PostForum: Support   Posted: Sun Jul 26, 2020 1:18 pm   Subject: issue
As I've said on [url=http://www.gixen.com/forum/viewtopic.php?t=9674]this thread I think we need Ebay to explain in more detail all the causes for their system to return this message when Gixen tries ...
  Topic: Lost an auction but Gixen thinks I won, why is that?
Cupid

Replies: 1
Views: 647

PostForum: Support   Posted: Sun Jul 26, 2020 1:11 pm   Subject: Lost an auction but Gixen thinks I won, why is that?
Well something isn't quite right in all of this.

The price was indeed ÂGBP 8.50 until the last minute of the auction when the bid of ÂGBP 15.75 outbid the ÂGBP 15.00 that was placed on the 22 J ...
  Topic: Gixen a Foreign Company?
Cupid

Replies: 6
Views: 1373

PostForum: Support   Posted: Fri Jul 24, 2020 3:29 pm   Subject: Gixen a Foreign Company?
I don't really understand what's happened here.

The transaction you've been charged for is from Paypal to your card issuer. I don't see why Paypal would be charging your card in a foreign currency ...
  Topic: Bid did not go in
Cupid

Replies: 3
Views: 944

PostForum: Support   Posted: Fri Jul 24, 2020 1:11 pm   Subject: Bid did not go in
What status has Gixen now given the snipe on both the Main and the Mirror ?
  Topic: Gixen a Foreign Company?
Cupid

Replies: 6
Views: 1373

PostForum: Support   Posted: Fri Jul 24, 2020 1:07 pm   Subject: Gixen a Foreign Company?
Paypal charges for conversion between currencies, not dependent on where the recipient is registered.

If it's on your Credit Card statement that's your card provider charging you, not Paypal, isn't ...
  Topic: too many requests... AGAIN
Cupid

Replies: 3
Views: 1099

PostForum: Support   Posted: Fri Jul 24, 2020 4:36 am   Subject: too many requests... AGAIN
Are you getting the same status on both servers ?
  Topic: suddenly unable to edit and/or delete a snipe
Cupid

Replies: 4
Views: 1002

PostForum: Support   Posted: Thu Jul 23, 2020 7:34 am   Subject: suddenly unable to edit and/or delete a snipe
I can't reproduce this issue.

Are all the other websites you use operating as you expect ?
  Topic: suddenly unable to edit and/or delete a snipe
Cupid

Replies: 4
Views: 1002

PostForum: Support   Posted: Thu Jul 23, 2020 6:12 am   Subject: suddenly unable to edit and/or delete a snipe
I have confirmed that I can still do these things using my own account via the web interface provided here on this site with the Firefox browser. I imagine what you are doing differs in some way from ...
  Topic: Microsoft EDGE
Cupid

Replies: 1
Views: 685

PostForum: Support   Posted: Sat Jul 18, 2020 7:28 am   Subject: Microsoft EDGE
I don't think there is a plug-in for it, to get the snipe link on the Ebay page.

But there aren't any issues using it when adding snipes via the web interface provided here on this site, are there ...
  Topic: Bid Under Asking Price / But It's Above final bid?
Cupid

Replies: 4
Views: 964

PostForum: Support   Posted: Sat Jul 18, 2020 6:59 am   Subject: Bid Under Asking Price / But It's Above final bid?
Ah yes,

All but the last are victims of bid shielding, by the same accounts (which will be linked) by the look of it.

It's against Ebay rules so should be reported to them for investigation.

...
  Topic: Bid Under Asking Price but Mirror won it.
Cupid

Replies: 1
Views: 773

PostForum: Support   Posted: Sat Jul 18, 2020 4:23 am   Subject: Bid Under Asking Price but Mirror won it.
Is your offset larger for the Mirror bid than for the Main one ?

If it is, this is exactly what should be expected to happen.

The Mirror bid gets to Ebay first and any later bid of the same amou ...
  Topic: Gixen Mirror Subscription
Cupid

Replies: 9
Views: 1585

PostForum: Support   Posted: Sat Jul 18, 2020 4:14 am   Subject: Gixen Mirror Subscription
bp122,

Can you confirm that the Gixen id reference in the payment email, that you got from Paypal, is exactly the same as the Gixen id that you are logging in to ?

Otherwise you could also check ...
  Topic: Bid Under Asking Price / But It's Above final bid?
Cupid

Replies: 4
Views: 964

PostForum: Support   Posted: Sat Jul 18, 2020 4:04 am   Subject: Bid Under Asking Price / But It's Above final bid?
Can you provide details of the offset and snipe amount for at least one of these ?

Otherwise, could they fit a scenario like [url=http://www.gixen.com/forum/viewtopic.php?t=9846]this one ?
  Topic: Making people wait 60 seconds before accessing account
Cupid

Replies: 227
Views: 228829

PostForum: Suggestions and Ideas   Posted: Fri Jul 17, 2020 10:18 am   Subject: Making people wait 60 seconds before accessing account
The creativity has been demonstrated in the many years of Mario keeping this service performing at such a high level of success, along with adding extra features to it over the years.

The carrot ha ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Fri Jul 17, 2020 4:17 am   Subject: You are not eligible to bid on this item (283773298113)
At Ebay I think customer services is your only route, though there are, I think, some help services associated with their discussion forums too.

I have some doubts that they have enough access to t ...
  Topic: Feature Request: Bid on item if you dont win earlier auctio
Cupid

Replies: 1
Views: 775

PostForum: Suggestions and Ideas   Posted: Thu Jul 16, 2020 9:54 am   Subject: Feature Request: Bid on item if you dont win earlier auctio
This is exactly what the current ordinary Grouping does.

Once the first item in a Group is won the rest of the snipes in that group are cancelled.

However this only works reliably if the auction ...
  Topic: unable to add snipe
Cupid

Replies: 5
Views: 1520

PostForum: Support   Posted: Thu Jul 16, 2020 8:41 am   Subject: unable to add snipe
Agreed, it does seem to be.

When it is possible to add snipes of sellers that are away, and I've found it is recently, Gixen does now appear to be able to place the bids now. Not much help if you c ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Thu Jul 16, 2020 5:12 am   Subject: You are not eligible to bid on this item (283773298113)
No worries,

My name is Mark... Cupid is just the forum identity that I post under here, I'm happy to answer to both.

OK, that's confirmed to me that I think Ebay needs to give us a better explan ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Thu Jul 16, 2020 3:29 am   Subject: You are not eligible to bid on this item (283773298113)
I suspect we are going to need more explanation of this message from Ebay as it's just not explicit enough for anyone to be able to tell exactly why they've been excluded from bidding on an auction. O ...
  Topic: Recurrent subscription cancel
Cupid

Replies: 1
Views: 661

PostForum: Support   Posted: Thu Jul 16, 2020 3:16 am   Subject: Recurrent subscription cancel
These subscriptions are set up as recurring payments in Paypal, so that is where you can cancel them.

I think what will happen when people do that is that the time period of any subscription will b ...
  Topic: Can't login to Gixen
Cupid

Replies: 4
Views: 1224

PostForum: Support   Posted: Thu Jul 16, 2020 3:07 am   Subject: Can't login to Gixen
I think this indicates that someone (perhaps not you) once had an Ebay account that they used with Gixen before the requirement for separate Gixen ids, which was exactly the same as the one you've tri ...
  Topic: Gixen cannot access ebay for re-authorization
Cupid

Replies: 4
Views: 989

PostForum: Support   Posted: Tue Jul 14, 2020 11:35 am   Subject: Gixen cannot access ebay for re-authorization
On [url=http://www.gixen.com/forum/viewtopic.php?t=9918]this recent thread logging out of Ebay before attempting the authorisation process from Gixen appeared to help.

Or, perhaps, only being logge ...
  Topic: \"You are not eligible to bid on this item.\" (27
Cupid

Replies: 4
Views: 908

PostForum: Support   Posted: Tue Jul 14, 2020 11:24 am   Subject: \"You are not eligible to bid on this item.\" (27
It's not a very helpful message is it ?

Perhaps Mario could ask Ebay to make it a bit more expressive, or at least give us a explanatory list of all the possible causes.
  Topic: Multiple Gixen account signing in problems
Cupid

Replies: 1
Views: 638

PostForum: Support   Posted: Tue Jul 14, 2020 4:06 am   Subject: Multiple Gixen account signing in problems
Are you going by what it states at the top of the snipes page, which is the Ebay account that you have authorised Gixen to place bids on for that Gixen account ?

The Gixen id is shown at the top of ...
  Topic: \"You are not eligible to bid on this item.\" (27
Cupid

Replies: 4
Views: 908

PostForum: Support   Posted: Mon Jul 13, 2020 11:31 am   Subject: \"You are not eligible to bid on this item.\" (27
Target setting isn't going to be the issue here.

Have you ever bought from this seller before ?

I presume your delivery address is within Great Britain, and not at a remote location ?

How lon ...
  Topic: Re-authorisation - eBay Access To Website Blocked
Cupid

Replies: 5
Views: 1161

PostForum: Support   Posted: Mon Jul 13, 2020 2:58 am   Subject: Re-authorisation - eBay Access To Website Blocked
Which browser is it that you are using ?
  Topic: Email stating Item Won but didn't
Cupid

Replies: 4
Views: 1162

PostForum: Support   Posted: Sun Jul 12, 2020 12:41 pm   Subject: Re: my gixen bid 'won' but lower eBay bid wins auction
item 114290676645.

What were your offset values on both Main and Mirror ?

What is the feedback score on your Ebay account right now ?
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 1508

PostForum: Impressions   Posted: Sun Jul 12, 2020 12:16 pm   Subject: Gixen limitation
Yes, and I'm pointing out how people can best avoid auctions that have this limitation, if they don't have multiple delivery addresses and hence know they can't get round such blockages.

I've also ...
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 1508

PostForum: Impressions   Posted: Sat Jul 11, 2020 1:08 pm   Subject: Gixen limitation
yes, and I'm just pointing out some of the ways that the risk of that happening can be reduced/eliminated.

Personally I buy a lot internationally and I certainly bid on many more than I win, but I ...
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 1508

PostForum: Impressions   Posted: Sat Jul 11, 2020 6:36 am   Subject: Gixen limitation
On Ebay it is always the highest accepted bid that wins.

If there are limitations imposed by the seller, or by Ebay directly, that cause a bid to be rejected it is impossible for it to win.

Ther ...
  Topic: Thumbnail images no longer showing in Firefox
Cupid

Replies: 2
Views: 827

PostForum: Support   Posted: Fri Jul 10, 2020 3:01 pm   Subject: Thumbnail images no longer showing in Firefox
I can't reproduce this, they are still displaying in my version of Firefox.

Have you noticed anything else change in Firefox ?.. I'm thinking there might be something specific to your use of it. Is ...
  Topic: Desktop Manager 2.0.2 - Is There A Newer Version
Cupid

Replies: 1
Views: 845

PostForum: Suggestions and Ideas   Posted: Fri Jul 10, 2020 2:56 pm   Subject: Desktop Manager 2.0.2 - Is There A Newer Version
That is the latest version that I have downloaded.
  Topic: Gixen Mirror Subscription
Cupid

Replies: 9
Views: 1585

PostForum: Support   Posted: Tue Jul 07, 2020 2:13 pm   Subject: Gixen Mirror Subscription
It's usually pretty quick.

Is it possible that you have set up more than one Gixen account ?

The payment should have a reference to the account that it relates to, is this exactly the same as th ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 2345

PostForum: Support   Posted: Mon Jul 06, 2020 11:42 am   Subject: INVALID AUTHORIZATION
Often the first indication that Gixen gets that an authorisation has been revoked is when it can't place a bid for you.

It's only at that stage that it gets the opportunity to alert you.
  Topic: bidding on items with diff currency
Cupid

Replies: 2
Views: 727

PostForum: Support   Posted: Sun Jul 05, 2020 7:18 am   Subject: bidding on items with diff currency
Always in the currency of the auction, just like on Ebay itself.
  Topic: Password Reset
Cupid

Replies: 1
Views: 682

PostForum: Support   Posted: Sun Jul 05, 2020 3:50 am   Subject: Password Reset
It isn't intuitive, you have to go to the 'Sign Up' page and there you will find:

Forgot your Gixen password? You can reset it
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
Cupid

Replies: 5
Views: 1209

PostForum: Support   Posted: Sat Jul 04, 2020 8:03 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Yes, Mario will refund whichever one you want.

You could also have transferred the subscription credit from the Gixen id you are not using to the one that you are, but no matter now, I'm sure Mario ...
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
Cupid

Replies: 5
Views: 1209

PostForum: Support   Posted: Sat Jul 04, 2020 4:10 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Is it possible that you've registered more than one Gixen account ?

The payments should reference the Gixen id to which they relate, are these references exactly the same on both payments ?

If t ...
  Topic: ebay / gixen bids
Cupid

Replies: 1
Views: 702

PostForum: Support   Posted: Fri Jul 03, 2020 5:05 am   Subject: ebay / gixen bids
If your snipe is lower than the bid already placed then it is effectively blocked because Ebay will not accept a lower later bid on an account.

If your snipe is higher it will be placed by Gixen at ...
  Topic: cant login
Cupid

Replies: 4
Views: 1021

PostForum: Support   Posted: Thu Jul 02, 2020 1:11 pm   Subject: cant login
Is this from pressing the 'Log in Now' button above ?

What is the error message that you are receiving ?
  Topic: Email stating Item Won but didn't
Cupid

Replies: 4
Views: 1162

PostForum: Support   Posted: Thu Jul 02, 2020 5:27 am   Subject: Email stating Item Won but didn't
This is such an unusual description of a scenario that can I ask you to make sure that you are logged into Ebay with the same id as you have set Gixen up to bid on ?

If it's still your belief that ...
  Topic: Gixen Desktop Manager - Login problems
Cupid

Replies: 3
Views: 1086

PostForum: Support   Posted: Sat Jun 27, 2020 11:18 am   Subject: Gixen Desktop Manager - Login problems
It's needed because the Desktop Manager needs to store your credentials (encrypted) somewhere on your own computer and that's where it stores them in an .ini file.
  Topic: Gixen Desktop Manager - Login problems
Cupid

Replies: 3
Views: 1086

PostForum: Support   Posted: Sat Jun 27, 2020 9:13 am   Subject: Gixen Desktop Manager - Login problems
In order for the Desktop Manager to be able to save your credentials it requires write access to the working directory, I imagine that is why it isn't working for you.

Yes, the website will ask you ...
  Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid
Cupid

Replies: 4
Views: 1429

PostForum: Impressions   Posted: Sat Jun 27, 2020 5:31 am   Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid
OK, well [url=http://www.gixen.com/forum/viewtopic.php?t=9846]here is a recent story where later wasn't better.

On Ebay it is always the highest accepted bid that wins. That is to say, the amount o ...
  Topic: Historical Bids
Cupid

Replies: 1
Views: 869

PostForum: Support   Posted: Fri Jun 26, 2020 3:32 am   Subject: Historical Bids
This is what the 'History' button is for which you can access near the top of the page after you log in here to the web interface.
  Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid
Cupid

Replies: 1
Views: 815

PostForum: Support   Posted: Fri Jun 26, 2020 3:29 am   Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid
I have responded to this on the first thread that you opened, [url=http://www.gixen.com/forum/viewtopic.php?t=9894]here.

I deleted the second, identical, thread that you opened, and I'm responding ...
  Topic: Recommended Time - Is 1 Second Best or Do you Risk the Bid
Cupid

Replies: 4
Views: 1429

PostForum: Impressions   Posted: Fri Jun 26, 2020 3:18 am   Subject: Recommended Time - Is 1 Second Best or Do you Risk the Bid
This is probably the most popular topic raised on this forum, so you can find lots of discussion of this here on other threads.

It isn't always the latest scheduled bid that wins on Ebay because of ...
  Topic: Two factor authentication
Cupid

Replies: 5
Views: 1612

PostForum: Suggestions and Ideas   Posted: Thu Jun 25, 2020 9:55 am   Subject: Two factor authentication
Personally I wouldn't want it as a mandatory requirement for the use of the service as, in my experience, there are too many issues with all the implementations that I have seen that cause users to lo ...
  Topic: Import Gixen List
Cupid

Replies: 1
Views: 725

PostForum: Support   Posted: Thu Jun 25, 2020 3:02 am   Subject: Import Gixen List
You do need to create a list on Ebay called Gixen List, it is intended to operate as an alternative to importing your Ebay Watch list and operate in much the same way as that function.

Recently tho ...
  Topic: Lost a snipe
Cupid

Replies: 3
Views: 1079

PostForum: Support   Posted: Wed Jun 24, 2020 3:46 am   Subject: Lost a snipe
Sometimes Ebay seems to expire these authorisations without informing you or Gixen.

Things like changing your credentials, Ebay password or id name seem to sometimes be associated with this happeni ...
  Topic: Lost an Auction - \"Network Error\" - Am I Going
Cupid

Replies: 1
Views: 774

PostForum: Support   Posted: Wed Jun 24, 2020 3:41 am   Subject: Lost an Auction - \"Network Error\" - Am I Going
Do you have that same error on both the Main and Mirror tabs ?

It would be unusual for both servers to have that error at the same time, unless it was Ebay that was having issues at that moment.
  Topic: Purge Completed
Cupid

Replies: 2
Views: 907

PostForum: Support   Posted: Wed Jun 24, 2020 3:39 am   Subject: Purge Completed
It gets rid of all the snipes for auctions that have now finished.

They are automatically removed after a few days anyway but this button can be used to speed up that process.
  Topic: Snipes - top of page button
Cupid

Replies: 7
Views: 2719

PostForum: Suggestions and Ideas   Posted: Wed Jun 24, 2020 3:35 am   Subject: Snipes - top of page button
Ah I see,

I think you will find that when you can move them to the top that Gixen will then display at the top of the page rather than the bottom, because this is where the focus is going when the ...
  Topic: Why did I lose this auction?
Cupid

Replies: 1
Views: 823

PostForum: Support   Posted: Tue Jun 23, 2020 12:21 pm   Subject: Why did I lose this auction?
The bid increment rule applies to the auction price displayed by Ebay, not to the highest proxy bid which is generally hidden until it is outbid.

When the bid of GBP 460.00 was entered, Ebay was d ...
  Topic: Snipes - top of page button
Cupid

Replies: 7
Views: 2719

PostForum: Suggestions and Ideas   Posted: Tue Jun 23, 2020 3:10 am   Subject: Snipes - top of page button
Fuggle,

Do you have the fields used to Add more items at the top or bottom of your page ?
  Topic: password r
Cupid

Replies: 3
Views: 1262

PostForum: Support   Posted: Mon Jun 22, 2020 2:26 pm   Subject: password r
That is odd.

It's probably best if you email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above and he should be able to email you a link dire ...
  Topic: mirror offset not maintained when editing snipe
Cupid

Replies: 3
Views: 1129

PostForum: Support   Posted: Mon Jun 22, 2020 8:55 am   Subject: mirror offset not maintained when editing snipe
Do you have default offsets set on your settings page (I do).

I can't reproduce this, the offset I specify for the Mirror is being maintained and not returning to my default value.
  Topic: unable to add snipe
Cupid

Replies: 5
Views: 1520

PostForum: Support   Posted: Mon Jun 22, 2020 7:46 am   Subject: unable to add snipe
Via the website, I'm getting:

Error: array ( 'errorId' => 11001, 'domain' => 'API_BROWSE', 'category' => 'REQUEST', 'message' => 'The specified item Id was not found.', )
E ...
  Topic: GDM - \"Server Certificate Invalid\"
Cupid

Replies: 1
Views: 920

PostForum: Support   Posted: Thu Jun 18, 2020 8:01 am   Subject: GDM - \"Server Certificate Invalid\"
Mario has now responded to your first report of this, [url=http://www.gixen.com/forum/viewtopic.php?p=36854]here.
  Topic: Suggestion for improvement to Gixen (as requested)
Cupid

Replies: 5
Views: 1694

PostForum: Suggestions and Ideas   Posted: Thu Jun 18, 2020 7:57 am   Subject: Suggestion for improvement to Gixen (as requested)
The only thing that a search came up for me, was [url=http://www.gixen.com/forum/viewtopic.php?t=8773]this thread from January 2018, on which Ramona mentioned this issue with the GDM, but it may be of ...
  Topic: Why do I have to Log In So Much - Is this Normal?
Cupid

Replies: 1
Views: 845

PostForum: Support   Posted: Thu Jun 18, 2020 3:59 am   Subject: Why do I have to Log In So Much - Is this Normal?
This is normal.

The login just takes you to your snipes page, so long as you stay on that page you won't be asked to log in very often.

For the rest of the site you don't need to be logged in at ...
  Topic: Suggestion: Select All button?
Cupid

Replies: 3
Views: 1500

PostForum: Suggestions and Ideas   Posted: Wed Jun 17, 2020 10:58 am   Subject: Suggestion: Select All button?
I fixed the link for you.

It's on the spam list in an effort to prevent advertising spam being posted here.
  Topic: Gixen list
Cupid

Replies: 2
Views: 917

PostForum: Support   Posted: Wed Jun 17, 2020 4:08 am   Subject: Gixen list
Does it throw up any error messages at all, or just doesn't happen ?
  Topic: My bid didn't win despite being above final sale price. Th
Cupid

Replies: 1
Views: 985

PostForum: Support   Posted: Wed Jun 17, 2020 3:08 am   Subject: My bid didn't win despite being above final sale price. Th
Was your bid at least one bid increment above the action price ?

What status did Gixen give the snipe after it had completed ?
  Topic: Suggestion: Remove the login delay entirely for paid users
Cupid

Replies: 1
Views: 992

PostForum: Suggestions and Ideas   Posted: Tue Jun 16, 2020 10:58 am   Subject: Suggestion: Remove the login delay entirely for paid users
I think this is probably related to the work the server has to do when you log in, on the web interface that includes retrieving all your snipes from the database and producing the display of them, so ...
  Topic: Request for more complex grouping rules
Cupid

Replies: 5
Views: 1597

PostForum: Suggestions and Ideas   Posted: Tue Jun 16, 2020 10:48 am   Subject: Request for more complex grouping rules
Enabling Contingency grouping introduces more Groups it doesn't override the standard Groups you still have those as well.
  Topic: Suggestions for eBay Connect 2020
Cupid

Replies: 5
Views: 1471

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 5:57 am   Subject: Suggestions for eBay Connect 2020
not how HE can improve Gixen.

I think he meant both:

either by eBay (as relates to buying) or Gixen
  Topic: main & mirror not setting properly
Cupid

Replies: 1
Views: 907

PostForum: Support   Posted: Sun Jun 14, 2020 3:51 am   Subject: main & mirror not setting properly
Chicago & Miami are just an indication of different Gixen servers and can not be changed, this is not related to your target settings as to which Ebay site these servers are to bid on for you whic ...
  Topic: Chosing a delivery address when bidding
Cupid

Replies: 1
Views: 904

PostForum: Suggestions and Ideas   Posted: Sun Jun 14, 2020 3:48 am   Subject: Chosing a delivery address when bidding
I would recommend doing this by having different Ebay accounts for the different shipping addresses. That saves having to constantly remember to change the delivery address at the right moment and jus ...
  Topic: Not eligible to bid? No restrictions.
Cupid

Replies: 5
Views: 1802

PostForum: Support   Posted: Sat Jun 13, 2020 1:55 pm   Subject: Not eligible to bid? No restrictions.
Noting:

Postage to: United States, Canada

Excludes: India, Brazil, Israel, Philippines, Ukraine, Indonesia, Jamaica, Qatar, Singapore, Greece, Saudi Arabia, Switzerland, Nigeria, Sri Lanka, Chil ...
  Topic: Subscription renewal
Cupid

Replies: 4
Views: 1251

PostForum: Support   Posted: Sat Jun 13, 2020 4:40 am   Subject: Subscription renewal
If you log into the Paypal website you can see all the automatic payments that you have set up.

However, yes if that is the amount it must be a recurring payment as I don't think there has ever bee ...
  Topic: Subscription renewal
Cupid

Replies: 4
Views: 1251

PostForum: Support   Posted: Sat Jun 13, 2020 4:27 am   Subject: Subscription renewal
If it's running out I think you should get an automated email in good time to renew (if it's not already set up to be recurring) before it finally does.
  Topic: Suggestion for improvement to Gixen (as requested)
Cupid

Replies: 5
Views: 1694

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 3:40 pm   Subject: Suggestion for improvement to Gixen (as requested)
I think the time to end would be possible, since generally that's predictable from the end time and can be done by the site internally.

Dynamic update of auction prices is much less likely as the a ...
  Topic: App no longer working for me
Cupid

Replies: 1
Views: 887

PostForum: Support   Posted: Fri Jun 12, 2020 4:12 am   Subject: App no longer working for me
Can you be a bit more specific ?

Are we talking about the website that you log into via a browser or a separate App on a device ?

If separate, which App on which type of device ?
  Topic: Request for more complex grouping rules
Cupid

Replies: 5
Views: 1597

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 4:07 am   Subject: Request for more complex grouping rules
The 'Contingency bidding' option that you can enable on the Settings page was a step in this direction, however I don't think it is widely used.
  Topic: GDM non functional
Cupid

Replies: 2
Views: 1023

PostForum: Support   Posted: Fri Jun 12, 2020 4:02 am   Subject: GDM non functional
Do you get any error messages at all ?
  Topic: suggestion for a reverse Grouping option
Cupid

Replies: 2
Views: 1161

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 3:52 am   Subject: suggestion for a reverse Grouping option
If you select the Settings button, on the page that comes up you can already enable 'Contingency bidding' and 'Multi-win groups' which cover the vast majority of this suggestion.
  Topic: Re: eBay Connect 2020 email - call for feedback
Cupid

Replies: 2
Views: 1480

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 3:37 am   Subject: Re: eBay Connect 2020 email - call for feedback
P.S. How do I log into this forum?

To do that you need a separate Forum id set up, which only Mario can do.

It as it is in order to allow access to everyone whether they are registered or not. ...
  Topic: Advanced Search Function??
Cupid

Replies: 4
Views: 2411

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 2:55 am   Subject: Advanced Search Function??
heighhoh,

It's something that you need to lobby Ebay for, there isn't anything that Gixen is going to be able to provide in this arena.
  Topic: ebayuk buyitnows won't process shipping 2 USA revision
Cupid

Replies: 1
Views: 939

PostForum: Suggestions and Ideas   Posted: Fri Jun 12, 2020 2:52 am   Subject: ebayuk buyitnows won't process shipping 2 USA revision
If this is purely about Buy It Now's Gixen users do not really have any influence since as a sniping tool it only ever deals with auctions.

You might find it easier contacting these sellers if you ...
  Topic: paying for the service
Cupid

Replies: 1
Views: 828

PostForum: Support   Posted: Thu Jun 11, 2020 3:02 am   Subject: paying for the service
Once you have logged in here via the web interface, you need to push the Settings button.

Then on the page that comes up all the various subscription options are available via links with brief desc ...
  Topic: CHARGES
Cupid

Replies: 2
Views: 1433

PostForum: Support   Posted: Wed Jun 10, 2020 1:41 pm   Subject: CHARGES
You need to contact Mario direct via email at the support address given on the Contact tab above. Please include your Gixen id in all such correspondence.

Did you post here on this forum about the ...
  Topic: Item Not Added
Cupid

Replies: 1
Views: 949

PostForum: Support   Posted: Wed Jun 10, 2020 1:36 pm   Subject: Item Not Added
What was the auction id ?
  Topic: Not eligible to bid? No restrictions.
Cupid

Replies: 5
Views: 1802

PostForum: Support   Posted: Wed Jun 10, 2020 1:35 pm   Subject: Not eligible to bid? No restrictions.
Item 39281427438 doesn't seem to be a valid Ebay auction number, have you perhaps missed out a digit ?

I understand that you don't like speculation, however it is through thinking about these thing ...
  Topic: Charged twice by Gixen
Cupid

Replies: 7
Views: 1824

PostForum: Support   Posted: Mon Jun 08, 2020 3:16 am   Subject: Charged twice by Gixen
I do not know what the algorithm is for taking more payments. I would guess that it won't try to take another payment until what you have already paid for is about to run out, and that the payment tha ...
  Topic: Not eligible to bid?
Cupid

Replies: 3
Views: 1568

PostForum: Support   Posted: Sun Jun 07, 2020 12:21 pm   Subject: Not eligible to bid?
Cutlery can have issues like this as it may include knives which are a restricted item in some jurisdictions.
  Topic: Charged twice by Gixen
Cupid

Replies: 7
Views: 1824

PostForum: Support   Posted: Sun Jun 07, 2020 10:07 am   Subject: Charged twice by Gixen
Is there nothing at all that indicates your Gixen id in the notifications you got from Paypal in May ?

Oh, I see you have actually think that you may have been credited twice on the same account, h ...
  Topic: Charged twice by Gixen
Cupid

Replies: 7
Views: 1824

PostForum: Support   Posted: Sun Jun 07, 2020 4:36 am   Subject: Charged twice by Gixen
Is it possible that you have two Gixen accounts set up ?

Each payment should include a reference to the Gixen account to which it applies, on the payments are these the same or different ?
  Topic: ERROR (253)
Cupid

Replies: 1
Views: 1089

PostForum: Support   Posted: Sun Jun 07, 2020 4:33 am   Subject: ERROR (253)
You need to renew the authorisation for Gixen to place bids on Ebay.

Once logged in here via this web interface you then need to push the Settings button and the section you need to do this is the ...
  Topic: IOS
Cupid

Replies: 2
Views: 1064

PostForum: Support   Posted: Sat Jun 06, 2020 2:48 pm   Subject: IOS
I think [url=http://www.gixen.com/forum/viewtopic.php?t=9539]this was the last mention of development of a dedicated App for Apple devices.

You can, of course, use the browser on those devices to l ...
  Topic: will not upload my eBay listings
Cupid

Replies: 1
Views: 884

PostForum: Support   Posted: Thu Jun 04, 2020 8:17 am   Subject: will not upload my eBay listings
Can you please explain exactly which option you are trying to use, and what the outcome is in terms of any messages displayed ?
  Topic: Not eligible to bid?
Cupid

Replies: 3
Views: 1568

PostForum: Support   Posted: Tue Jun 02, 2020 1:39 pm   Subject: Not eligible to bid?
What this means is that Gixen tried to place the bid at the end of the auction as normal, but Ebay rejected it and returned that error to Gixen.

Most likely it is because of a restriction imposed b ...
  Topic: Fell at 'Bid Increment' rule, but so did previous Bidder?
Cupid

Replies: 5
Views: 1454

PostForum: Support   Posted: Tue Jun 02, 2020 7:39 am   Subject: Fell at 'Bid Increment' rule, but so did previous Bidder?
It doesn't happen often, but when it does, I do understand that, it's annoying.

Successful sniping turns out not to always be about being the last to attempt to place a bid. The amount is always th ...
  Topic: Fell at 'Bid Increment' rule, but so did previous Bidder?
Cupid

Replies: 5
Views: 1454

PostForum: Support   Posted: Tue Jun 02, 2020 3:56 am   Subject: Fell at 'Bid Increment' rule, but so did previous Bidder?
All of this is perfectly correct and normal operation.

The bid increment rule is based on the auction price displayed on the site, not on the highest proxy bid which remains hidden until it is outb ...
  Topic: Current price on snipe is not updated, is it normal ?
Cupid

Replies: 1
Views: 964

PostForum: Support   Posted: Mon Jun 01, 2020 5:12 am   Subject: Current price on snipe is not updated, is it normal ?
It is not real time, prices are only updated periodically.

The updates occur more frequently as you reach the end of the auction.

Updating prices in real time would take a great deal of server ...
  Topic: Sheduled snipes
Cupid

Replies: 1
Views: 1011

PostForum: Support   Posted: Sun May 31, 2020 2:55 am   Subject: Sheduled snipes
Did you push the 'Add' button after adding the details of your snipe ?

What happens if you add it again ?
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 44
Views: 129444

PostForum: Announcements   Posted: Fri May 29, 2020 10:55 am   Subject: Gixen Desktop Manager (64-bit) released
'HIGH BIDDER' means that you won.

This means that the Mirror server got the bid in first (perhaps you had a larger offset for the Mirror ?), then the Main server came along and tried to place the s ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 44
Views: 129444

PostForum: Announcements   Posted: Fri May 29, 2020 8:45 am   Subject: Gixen Desktop Manager (64-bit) released
The only way to share images here is to upload them to an image hosting site and then provide a link here (without the leading https).

It is probably that you are looking at the status for the late ...
  Topic: FF extension login always fails on frist try
Cupid

Replies: 6
Views: 2170

PostForum: Support   Posted: Fri May 29, 2020 3:14 am   Subject: FF extension login always fails on frist try
I've added a link to the end of [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread as I believe Keith is more likely to pick it up there.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 53
Views: 60351

PostForum: Announcements   Posted: Fri May 29, 2020 3:12 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
More support is being sought [url=http://www.gixen.com/forum/viewtopic.php?t=9789]here.
  Topic: Howo to register to eBay.co.uk
Cupid

Replies: 1
Views: 1171

PostForum: Support   Posted: Thu May 28, 2020 4:55 am   Subject: Howo to register to eBay.co.uk
I also live in the UK and first registered my account via the .co.uk site.

There is no such thing as a local only account on Ebay, they are all global.

You can just log into the American site wi ...
  Topic: Password
Cupid

Replies: 1
Views: 1247

PostForum: Support   Posted: Tue May 26, 2020 12:03 pm   Subject: Password
If they are not even appearing in your Spam folder then you will need to contact Mario direct, via email, at the support address given on the Contact tab above.

Make sure to make contact via the em ...
  Topic: Gixen Desktop Manager is unable to import EBAY watchlist
Cupid

Replies: 2
Views: 1300

PostForum: Support   Posted: Tue May 26, 2020 4:08 am   Subject: Gixen Desktop Manager is unable to import EBAY watchlist
Are other functions of the Gixen Desktop Manager affected, like the retrieval and display of existing snipes, or is it just the import of the Watch List ?
  Topic: lost 2 auctions now with my bid same as winning bid
Cupid

Replies: 1
Views: 1146

PostForum: Support   Posted: Mon May 25, 2020 3:14 am   Subject: lost 2 auctions now with my bid same as winning bid
It is the rule on Ebay that if two accepted bids are of the same amount, the earliest wins.

To be more successful you either need a larger offset (so the bid gets there earlier, and maybe arrives a ...
  Topic: Best optimum time to set bid
Cupid

Replies: 2
Views: 1448

PostForum: Support   Posted: Sun May 24, 2020 6:08 am   Subject: Best optimum time to set bid
It is left as an option for people to set precisely because there is no agreement about what is best.

There is a lot of discussion about it on other threads here though.

Different scenarios prod ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 2
Views: 1356

PostForum: Support   Posted: Sun May 24, 2020 3:21 am   Subject: You are not eligible to bid on this item.
The only way that you can get that status is for Gixen to try to place the bid in the normal way and for Ebay to reject it with a message that indicates your account is not permitted to bid on that au ...
  Topic: 2nd ebay auction lost & max bid was highest 11422076985
Cupid

Replies: 2
Views: 1422

PostForum: Support   Posted: Sun May 24, 2020 3:11 am   Subject: 2nd ebay auction lost & max bid was highest 11422076985
What status did Gixen give this snipe after it had completed, on both the Main and Mirror tabs ?
  Topic: Item # 124194018617
Cupid

Replies: 1
Views: 1224

PostForum: Support   Posted: Sat May 23, 2020 12:00 pm   Subject: Item # 124194018617
The bid increment rule applies to the current auction price, not to the current maximum proxy bid (which is usually unknown until it is outbid).

At the time that the bid of $211 was accepted by Eba ...
  Topic: why is my account still locked after I paid?
Cupid

Replies: 5
Views: 1687

PostForum: Support   Posted: Sat May 23, 2020 5:49 am   Subject: why is my account still locked after I paid?
RussBlackout,

You don't pay to set up the authorisation that allows Gixen to place your bids on Ebay.

You can set this up via the second section of the Settings page which you get to by pushing ...
  Topic: How to Set Offset/Mirror
Cupid

Replies: 3
Views: 1859

PostForum: Support   Posted: Fri May 22, 2020 10:02 am   Subject: How to Set Offset/Mirror
If people value things more than a bid increment more than you do and are prepared to bid that much more than you are then it makes no difference when you (or they) bid, you won't win. The highest acc ...
  Topic: Can't get Desktop Application to Work
Cupid

Replies: 2
Views: 1390

PostForum: Support   Posted: Thu May 21, 2020 1:23 pm   Subject: Can't get Desktop Application to Work
Please can you post the exact message that you are getting when trying to run the Desktop Application.

Please also ensure that you have unpacked all the items in the zip file that you downloaded in ...
  Topic: How to Set Offset/Mirror
Cupid

Replies: 3
Views: 1859

PostForum: Support   Posted: Thu May 21, 2020 1:14 pm   Subject: How to Set Offset/Mirror
The setting of offsets is allowed to be changed by users because there are differing opinions as to what works best, and indeed depending on the scenario different settings can provide different outc ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 2345

PostForum: Support   Posted: Thu May 21, 2020 12:50 pm   Subject: INVALID AUTHORIZATION
Changing your password on Ebay does sometimes seem to invalidate the authorisation.
  Topic: aucton ended, no bids by gixen
Cupid

Replies: 4
Views: 1675

PostForum: Support   Posted: Thu May 21, 2020 8:48 am   Subject: aucton ended, no bids by gixen
On both the Main and Mirror tabs ?

Did you definitely add these snipes before they finished ?
  Topic: 164200631141 Lost Bid
Cupid

Replies: 2
Views: 1295

PostForum: Support   Posted: Thu May 21, 2020 4:38 am   Subject: 164200631141 Lost Bid
The lower your offset the less likely your bid is to be accepted not more, since the price is likely to be higher the later you are in the auction.

So, a higher offset (to result in an earlier bid) ...
  Topic: aucton ended, no bids by gixen
Cupid

Replies: 4
Views: 1675

PostForum: Support   Posted: Thu May 21, 2020 4:22 am   Subject: aucton ended, no bids by gixen
What status did Gixen give these snipes after they had completed ?
  Topic: An item could not bid
Cupid

Replies: 2
Views: 1123

PostForum: Support   Posted: Thu May 21, 2020 4:07 am   Subject: An item could not bid
What site do you have set as your Target on the Settings page ?

I have mine set to the UK site and am able to add this as a snipe.

Perhaps you could try changing yours and see if that makes a di ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 2345

PostForum: Support   Posted: Thu May 21, 2020 4:02 am   Subject: INVALID AUTHORIZATION
You can renew your authorisation from the second section on the Settings page, which comes up after you push the Settings button, while logged on here via the web interface.

It doesn't cost anythin ...
  Topic: Bid against yourself :)
Cupid

Replies: 1
Views: 1256

PostForum: Suggestions and Ideas   Posted: Sun May 17, 2020 5:58 am   Subject: Bid against yourself :)
I think you are misunderstanding how Ebay (and Gixen) work.

The highest accepted bid on Ebay always wins, no matter what you do you can't win for less if an earlier bid is higher than yours.

Th ...
  Topic: Why cant I login
Cupid

Replies: 1
Views: 1309

PostForum: Support   Posted: Fri May 15, 2020 3:07 am   Subject: Why cant I login
I recommend that first you use [url=https://www.gixen.com/forgotusername.php]this form to check whether you have a fully registered account and that it's called exactly what you think it is.

I susp ...
  Topic: why is my account still locked after I paid?
Cupid

Replies: 5
Views: 1687

PostForum: Support   Posted: Thu May 14, 2020 6:06 am   Subject: why is my account still locked after I paid?
What exactly is the error message that you are getting ?
  Topic: Change Password
Cupid

Replies: 1
Views: 1294

PostForum: Support   Posted: Thu May 14, 2020 5:16 am   Subject: Change Password
Yes, it's not intuitive.

You have to push the 'Sign Up' button to get access to:

Forgot your Gixen password? You can reset it
  Topic: Bidding
Cupid

Replies: 3
Views: 1850

PostForum: Support   Posted: Mon May 11, 2020 6:00 am   Subject: Bidding
I don't remember the bid increments changing recently, but I'm not absolutely certain on that, perhaps you were looking at the bid increments in a different currency, on a different Ebay site ?

In ...
  Topic: Bidding
Cupid

Replies: 3
Views: 1850

PostForum: Support   Posted: Mon May 11, 2020 4:47 am   Subject: Bidding
As detailed [url=https://www.ebay.co.uk/help/buying/bidding/automatic-bidding?id=4014]here the bid increment is ÂGBP 2 at that auction price.

The auction price was ÂGBP 60 from 11 seconds before ...
  Topic: Paid twice for Gixen Mirror, Still won't allow me to acces
Cupid

Replies: 3
Views: 1724

PostForum: Support   Posted: Sun May 10, 2020 11:05 am   Subject: Paid twice for Gixen Mirror, Still won't allow me to acces
You will probably find that the period of your subscription has been doubled if you have paid for the same account twice, in quick succession.

However, if you still want a refund (and consequent re ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 44
Views: 129444

PostForum: Announcements   Posted: Sat May 09, 2020 4:52 am   Subject: Gixen Desktop Manager (64-bit) released
No, there has never been a version for Linux.

As far as providing development support, you are best discussing that directly with Mario, via email, at the support address given on the Contact tab.
  Topic: Not eligible to bid on this item.
Cupid

Replies: 6
Views: 2159

PostForum: Support   Posted: Sat May 09, 2020 4:47 am   Subject: Not eligible to bid on this item.
I think you've done what you can do, if Ebay don't know why those bids were rejected by their own software then no one will.

My suggestion would be to place some manual bids and see if you can get ...
  Topic: Not eligible to bid on this item.
Cupid

Replies: 6
Views: 2159

PostForum: Support   Posted: Fri May 08, 2020 2:09 pm   Subject: Not eligible to bid on this item.
The status that Gixen is displaying is as a result of Gixen trying to place a bid and Ebay refusing to accept that bid. The wording is usually directly related to the message sent back by Ebay. It's p ...
  Topic: Not eligible to bid on this item.
Cupid

Replies: 6
Views: 2159

PostForum: Support   Posted: Fri May 08, 2020 1:56 pm   Subject: Not eligible to bid on this item.
Is your shipping address also in the UK ?

Have you any non payment strikes in the past year ?

Do you have a Paypal account linked to your Ebay account ?

Do you have a very low amount of feedb ...
  Topic: eBay authorization problem?
Cupid

Replies: 3
Views: 1419

PostForum: Support   Posted: Fri May 08, 2020 4:18 am   Subject: eBay authorization problem?
It is not unusual for the authorisation to get revoked when you change your credentials.

There are many thousands of registered Gixen users and the authorisation process is sanctioned and maintaine ...
  Topic: Notification email going to wrong address
Cupid

Replies: 1
Views: 1230

PostForum: Support   Posted: Thu May 07, 2020 3:57 am   Subject: Notification email going to wrong address
My guess is that it is sending the reminders to the email address associated with the Paypal account that was used to pay for the Mirror subscription last time.
  Topic: Can't sign up/login
Cupid

Replies: 3
Views: 1345

PostForum: Support   Posted: Wed May 06, 2020 12:30 pm   Subject: Can't sign up/login
Did you choose a Gixen id name that is different from the Ebay id name that you used to log into Gixen with, because that is recommended ?

You can check what Ebay accounts there are associated with ...
  Topic: How to prevent \"EBAY BID INCREMENT RULE NOT MET\"
Cupid

Replies: 1
Views: 1216

PostForum: Suggestions and Ideas   Posted: Wed May 06, 2020 12:24 pm   Subject: How to prevent \"EBAY BID INCREMENT RULE NOT MET\"
I've seen this argument before on here and I understand it.

However, I remain unconvinced, because, for me, it just comes down to $46.17 not actually being the maximum amount that you are prepared ...
  Topic: I cannot bid i fI am not from the origin country of seller
Cupid

Replies: 5
Views: 2449

PostForum: Support   Posted: Tue May 05, 2020 10:38 am   Subject: I cannot bid i fI am not from the origin country of seller
Was 'AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED' the status that Gixen has given this snipe on both the Main and Mirror tabs ?
  Topic: GIXEN Not switching Ebay account when deauth and reauth-ing
Cupid

Replies: 2
Views: 1276

PostForum: Support   Posted: Mon May 04, 2020 6:56 am   Subject: GIXEN Not switching Ebay account when deauth and reauth-ing
It sounds like you are following the right procedure to achieve what you are trying to do.

Once you have logged into Ebay are you then confirming with them ? I don't think the message gets sent bac ...
  Topic: Ebay Item sold for less than my max price 143588701912
Cupid

Replies: 2
Views: 1560

PostForum: Support   Posted: Sun May 03, 2020 4:52 am   Subject: Re: Ebay Item sold for less than my max price 143588701912
This happened to me as well tonight
Ive used Gixen for years
But something is happening
I had a high bid in for $155 for an item and it sold for $144.50
So i thought i won but come to find out i ...
  Topic: BID UNDER ASKING PRICE despite my higher snipe 184267783523
Cupid

Replies: 1
Views: 1320

PostForum: Support   Posted: Sun May 03, 2020 4:37 am   Subject: BID UNDER ASKING PRICE despite my higher snipe 184267783523

Re : BID UNDER ASKING PRICE despite me being highest bidder
eBay Item: 184267783523

Item sold for less than my Snipe. I did however see a retracted bid that was higher than my snipe.


The bi ...
  Topic: bids dissapear
Cupid

Replies: 1
Views: 1334

PostForum: Support   Posted: Fri May 01, 2020 11:33 am   Subject: bids dissapear
You'd expect them to get deleted from you snipes list after a few days, but not straight after the auction and this one only finished a couple of hours ago, didn't it ?

Are all the snipes that you ...
  Topic: I bought the mirror service, how do I tie it to my Gixen?
Cupid

Replies: 1
Views: 1282

PostForum: Support   Posted: Fri May 01, 2020 6:11 am   Subject: I bought the mirror service, how do I tie it to my Gixen?
The Mirror service should be automatically assigned to your Gixen account.

In the notification of the payment there should be a reference as to which Gixen account it is assigned to. If this is no ...
  Topic: My bid was not registered
Cupid

Replies: 6
Views: 2137

PostForum: Support   Posted: Thu Apr 30, 2020 12:34 am   Subject: My bid was not registered
Yes, that is what the offset time means.

I personally do not recommend setting it as low as 2 seconds, that certainly would not have helped in this case, in fact it would mean that your bids were e ...
  Topic: My bid was not registered
Cupid

Replies: 6
Views: 2137

PostForum: Support   Posted: Wed Apr 29, 2020 10:33 am   Subject: My bid was not registered
I would first check that your correct email address is still mentioned in the Settings page in the 'Notifications for your account' section and that the option is still switched on. This might be why ...
  Topic: My bid was not registered
Cupid

Replies: 6
Views: 2137

PostForum: Support   Posted: Wed Apr 29, 2020 2:38 am   Subject: My bid was not registered
Was your bid higher than the winning bid, if so, by how much ?

What status has Gixen given the snipe on both the Main and Mirror tabs, now that the auction has finished.
  Topic: using different hardware?
Cupid

Replies: 1
Views: 1232

PostForum: Support   Posted: Tue Apr 28, 2020 4:03 am   Subject: using different hardware?
Yes you should be able to use different devices with the same Gixen username.

Take care that you press the 'Log In Now' button and not the 'Sign Up' button though.
  Topic: Password now not recognised
Cupid

Replies: 6
Views: 1986

PostForum: Support   Posted: Sun Apr 26, 2020 1:26 pm   Subject: Password now not recognised
Well you could try emailing Mario direct at the support address given on the contact tab above, however if you are not getting emails from the Gixen domain you are unlikely ever to see his response ei ...
  Topic: Group Bids still listed after winning an auction
Cupid

Replies: 1
Views: 1280

PostForum: Support   Posted: Sun Apr 26, 2020 12:43 pm   Subject: Group Bids still listed after winning an auction
They should still be there but not have a SCHEDULED status, assuming this is a normal Group, they should now have a CANCELLED status.

If not, what is the auction number of the auction that you won ...
  Topic: Password now not recognised
Cupid

Replies: 6
Views: 1986

PostForum: Support   Posted: Sun Apr 26, 2020 11:40 am   Subject: Password now not recognised
The only automated method supported is the one requiring confirmation via email [url=https://www.gixen.com/forgotpassword.php]here.

I think you do need to try this.
  Topic: How do I delete my account?
Cupid

Replies: 1
Views: 1383

PostForum: Support   Posted: Sun Apr 26, 2020 11:36 am   Subject: How do I delete my account?
After you log in, push the Settings button and then on the page that comes up the option to delete your account is at the bottom, you push the 'Close Account' button and then confirm.
  Topic: Won item, gixen status: OUTBID
Cupid

Replies: 9
Views: 2785

PostForum: Support   Posted: Sun Apr 26, 2020 11:33 am   Subject: Won item, gixen status: OUTBID
What is the auction id number ?
  Topic: \"You have not yet subscribed to or activated Gixen Mi
Cupid

Replies: 4
Views: 1736

PostForum: Support   Posted: Sat Apr 25, 2020 3:44 pm   Subject: \"You have not yet subscribed to or activated Gixen Mi
Is it indicating that you have these blocks on the Settings page and have you activated any yet ?
  Topic: Lost because my bid was never official!y entered
Cupid

Replies: 1
Views: 1297

PostForum: Support   Posted: Sat Apr 25, 2020 12:08 pm   Subject: Lost because my bid was never official!y entered
What was the auction id ?

Which App were you using ?
  Topic: Error Array
Cupid

Replies: 22
Views: 5605

PostForum: Support   Posted: Sat Apr 25, 2020 9:53 am   Subject: Re: Error Array
124159576351

I am able to add this one to my snipes list via the web interface.

What do you have your target set to on the Settings page ?
  Topic: Completed Items not being removed from Mirror Server
Cupid

Replies: 8
Views: 2922

PostForum: Support   Posted: Fri Apr 24, 2020 8:30 am   Subject: Completed Items not being removed from Mirror Server
As far as I can tell this issue has now been resolved.

My items are being removed from the Mirror tab at the same time as they are automatically deleted from the Main one, a few days after that auc ...
  Topic: List not matching ebay
Cupid

Replies: 2
Views: 1491

PostForum: Support   Posted: Thu Apr 23, 2020 3:41 am   Subject: Re: List not matching ebay
293549044654 : num of bids, highest bid

Gixen updates only happen on a periodic basis they are never real time. Also note that for this one there is a cancelled bid that you can see in the bid hist ...
  Topic: \"You have not yet subscribed to or activated Gixen Mi
Cupid

Replies: 4
Views: 1736

PostForum: Support   Posted: Wed Apr 22, 2020 11:58 am   Subject: \"You have not yet subscribed to or activated Gixen Mi
The first thing I would recommend is checking if you have registered more than one Gixen account [url=https://www.gixen.com/forgotusername.php]here ?

If so you can perhaps transfer the active subsc ...
  Topic: BID UNDER ASKING PRICE despite me being highest bidder
Cupid

Replies: 7
Views: 1996

PostForum: Support   Posted: Wed Apr 22, 2020 2:34 am   Subject: Re: BID UNDER ASKING PRICE despite me being highest bidder

I am ok if my Max bid of 121.88 was registered and still not met the reserve price.
If you know what i mean .....

This is exactly what happened because that is how Gixen works.

The seller def ...
  Topic: Snipes not showing on mirror tab?
Cupid

Replies: 3
Views: 1563

PostForum: Support   Posted: Tue Apr 21, 2020 5:42 am   Subject: Snipes not showing on mirror tab?
How far apart the auctions finish isn't the issue.

It's the requirement for bid servers to be interdependent for Group bidding to work properly that limits the design in this area.
  Topic: Snipes not showing on mirror tab?
Cupid

Replies: 3
Views: 1563

PostForum: Support   Posted: Mon Apr 20, 2020 9:50 am   Subject: Snipes not showing on mirror tab?
You will never have seen Grouped snipes on the Mirror tab, because they have never been Mirrored.

This is because you can't keep the servers completely independent of one another and also cancel bi ...
  Topic: I can't find the link to upgrade my subscription to MIRROR
Cupid

Replies: 1
Views: 1228

PostForum: Support   Posted: Mon Apr 20, 2020 7:20 am   Subject: I can't find the link to upgrade my subscription to MIRROR
All the different options are always available at the top of the Settings page which you get to by pushing the Settings button after you have logged in here via the Gixen website.

Alternatively, wh ...
  Topic: Please i need to help with linking my ebay account.
Cupid

Replies: 7
Views: 2404

PostForum: Support   Posted: Sat Apr 18, 2020 7:48 am   Subject: Please i need to help with linking my ebay account.
I see, yes that is useful.

You are required to log into the Ebay account that you want Gixen to place the bids on.

I guess there might be some error in the way that Gixen is requesting that you ...
  Topic: Please i need to help with linking my ebay account.
Cupid

Replies: 7
Views: 2404

PostForum: Support   Posted: Sat Apr 18, 2020 7:29 am   Subject: Please i need to help with linking my ebay account.
Is this happening as soon as you select the 'Link/Re-authorize Gixen on your eBay account' link on the Settings page ?

I can't reproduce this error when I do this so I think we may need a few more ...
  Topic: currency question
Cupid

Replies: 1
Views: 1190

PostForum: Support   Posted: Sat Apr 18, 2020 7:23 am   Subject: currency question
Gixen never does any currency conversions for you.

The amount that you enter must always be in the currency of the auction. This is the same as on Ebay itself.

If you need to work out that amoun ...
  Topic: screening bid increment input
Cupid

Replies: 4
Views: 1748

PostForum: Suggestions and Ideas   Posted: Fri Apr 17, 2020 10:13 am   Subject: screening bid increment input
It does take into account starting bids, so since there were no bids when you set the snipe anything above the starting price would have been acceptable to Ebay at that time and therefore not be high ...
  Topic: screening bid increment input
Cupid

Replies: 4
Views: 1748

PostForum: Suggestions and Ideas   Posted: Fri Apr 17, 2020 7:08 am   Subject: screening bid increment input
When the snipe bid amount is less than will be accepted by Ebay, taking into account the bid increment rule, it already highlights that snipe in yellow.
  Topic: Gixen never bidded for an item
Cupid

Replies: 1
Views: 1106

PostForum: Support   Posted: Thu Apr 16, 2020 12:56 pm   Subject: Gixen never bidded for an item
If you look at the listing there is a message at the top:

'This seller is currently away. If you make a purchase, there may be a delay in processing your order. '

Mario sent an email out about t ...
  Topic: 2 Snipes not executed due to \"seller restrictions\&qu
Cupid

Replies: 1
Views: 1344

PostForum: Support   Posted: Thu Apr 16, 2020 5:10 am   Subject: 2 Snipes not executed due to \"seller restrictions\&qu
The restrictions available to sellers can be applied on an auction by auction basis, though it is usual for them to apply the same restrictions on all their listings it isn't necessary for them to do ...
  Topic: Unknown Error 3
Cupid

Replies: 9
Views: 2344

PostForum: Support   Posted: Thu Apr 16, 2020 2:47 am   Subject: Unknown Error 3
It looks like since it was unsold the seller has relisted it, so there is a second chance to buy this item.
  Topic: Unknown Error 3
Cupid

Replies: 9
Views: 2344

PostForum: Support   Posted: Wed Apr 15, 2020 9:24 am   Subject: Unknown Error 3
OK, since the associated message is so vague, I think Mario needs to look into whether there's any more information on what can cause this specific error.

He can be contacted directly via email at ...
  Topic: Unknown Error 3
Cupid

Replies: 9
Views: 2344

PostForum: Support   Posted: Tue Apr 14, 2020 2:13 pm   Subject: Unknown Error 3
And was that also with an offset of 3, or less ?
  Topic: Unknown Error 3
Cupid

Replies: 9
Views: 2344

PostForum: Support   Posted: Tue Apr 14, 2020 10:34 am   Subject: Unknown Error 3
Did you get exactly the same status on the Mirror tab as you did on the Main one ?
  Topic: Ebay Snipe not executed (nor attempted)
Cupid

Replies: 4
Views: 1586

PostForum: Support   Posted: Mon Apr 13, 2020 11:22 am   Subject: Ebay Snipe not executed (nor attempted)
What status has Gixen given this snipe on both the Main and Mirror tabs ?
  Topic: Unable to link Gixen to eBay account
Cupid

Replies: 1
Views: 1160

PostForum: Support   Posted: Mon Apr 13, 2020 11:19 am   Subject: Unable to link Gixen to eBay account
To ensure you have a new session using the new authorisation you could try logging out and then back in again.

If that still doesn't work can you post here what it says in the second section of the ...
  Topic: Sorry to say, Gixen is not working at least on ebay.it
Cupid

Replies: 2
Views: 1307

PostForum: Support   Posted: Mon Apr 13, 2020 3:51 am   Subject: Sorry to say, Gixen is not working at least on ebay.it
According to Ebay the price was always at the starting price of 329 on that auction, so the price never went any higher than that.
  Topic: Auth token is hard expired.
Cupid

Replies: 2
Views: 1318

PostForum: Support   Posted: Mon Apr 13, 2020 3:43 am   Subject: Auth token is hard expired.
Yes it means that Ebay has now revoked the authorisation that you originally gave for Gixen to be able to place bids on your behalf on their site.

The authorisation lasts a maximum of 18 months bef ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Sun Apr 12, 2020 11:06 am   Subject: You are not eligible to bid on this item (283773298113)
Can you see any connection between the ones you were blocked from bidding on ?

For example, being sold by the same seller, or located in the same country, or just located in a different country fro ...
  Topic: 2 auctions ending at exactly the same time
Cupid

Replies: 13
Views: 13151

PostForum: Support   Posted: Sat Apr 11, 2020 4:46 am   Subject: 2 auctions ending at exactly the same time
This thread was current in 2016 when it was started.

The technology that Gixen uses to submit the bids has changed considerably since then.

It is no longer necessary to spread out your bids on i ...
  Topic: Error Array
Cupid

Replies: 22
Views: 5605

PostForum: Support   Posted: Thu Apr 09, 2020 12:50 pm   Subject: Error Array
hello,

i've this problem....
can you fix please ?
thanks you

You have an Array Error ?

Please can you post the whole error message ?
  Topic: Error when adding an item
Cupid

Replies: 16
Views: 3556

PostForum: Support   Posted: Thu Apr 09, 2020 11:23 am   Subject: Error when adding an item
I can add that item (114178614528) as a snipe, so it's not to do with the item as such.

Is this when adding the item via the web interface using the 'Add' button ?
  Topic: Error when adding an item
Cupid

Replies: 16
Views: 3556

PostForum: Support   Posted: Thu Apr 09, 2020 9:16 am   Subject: Error when adding an item
I think this is most likely due to your authorisation with Ebay becoming invalid.

So can I ask you to renew that, using the second section on the Settings page, before trying again, and then report ...
  Topic: Has this been resolved yet?
Cupid

Replies: 4
Views: 1608

PostForum: Support   Posted: Thu Apr 09, 2020 9:10 am   Subject: Has this been resolved yet?
You know, upon reflection and reviewing other peoples posts that mention precisely this error code (11001), I think it is possible that the two are related.

You've repeated yourself quite a lot in ...
  Topic: Has this been resolved yet?
Cupid

Replies: 4
Views: 1608

PostForum: Support   Posted: Thu Apr 09, 2020 7:01 am   Subject: Has this been resolved yet?
The expired authorisation is a separate and unrelated issue that you can sort out for yourself.

The last time I provided instructions as to how to do that was on [url=http://www.gixen.com/forum/vi ...
  Topic: Import Watch List
Cupid

Replies: 6
Views: 2027

PostForum: Support   Posted: Mon Apr 06, 2020 7:39 am   Subject: Import Watch List
I don't know the criteria that Gixen is using to decide whether or not you are using a mobile device, so if you can't figure it out I suggest contacting Mario direct via email at the support address g ...
  Topic: HOW TO Import your snipes from a CSV file? thanks
Cupid

Replies: 3
Views: 1619

PostForum: Support   Posted: Mon Apr 06, 2020 7:35 am   Subject: HOW TO Import your snipes from a CSV file? thanks
To get the format I think it is best if you first set up a couple of test snipes, then download those to a .csv file and look at that, the format you use to upload new snipes is the same as that.
  Topic: User Guide
Cupid

Replies: 1
Views: 1079

PostForum: Support   Posted: Mon Apr 06, 2020 7:33 am   Subject: User Guide
I think you should first of all read all the information on the FAQ tab above.

If you're still wondering about features I'd also recommend looking at the posts in the Announcements section of this ...
  Topic: Gixen Firing Off Too Soon (Maybe?)
Cupid

Replies: 1
Views: 946

PostForum: Support   Posted: Mon Apr 06, 2020 7:26 am   Subject: Gixen Firing Off Too Soon (Maybe?)
The losing bid of US $16.90 on that auction, according to Ebay, was placed 5 seconds before the end of the auction.

Was that your bid ?

Also note that it is the highest offset that you set that ...
  Topic: How did I get outbid by the same bid amount?
Cupid

Replies: 4
Views: 2218

PostForum: Impressions   Posted: Sun Apr 05, 2020 11:26 am   Subject: How did I get outbid by the same bid amount?
Yes you can only change the offsets of your bids if you have a Mirror subscription.

However that is not the primary selling point for me, it's that the reliability is increased by having two server ...
  Topic: Import Watch List
Cupid

Replies: 6
Views: 2027

PostForum: Support   Posted: Sun Apr 05, 2020 5:50 am   Subject: Import Watch List
OK, so the second one, without the 'Import Watch List' that is all off to the left looks to me like the mobile version of the site.

So for some reason Gixen is detecting that you are on a mobile de ...
  Topic: main bid under asking price - mirror bid succeeds
Cupid

Replies: 1
Views: 920

PostForum: Support   Posted: Sun Apr 05, 2020 5:17 am   Subject: main bid under asking price - mirror bid succeeds
This indicates that the Mirror server placed the bids first.

Ebay does not allow later bids of the same amount from the same account, and indicates that a higher bid is required in order for anothe ...
  Topic: Import Watch List
Cupid

Replies: 6
Views: 2027

PostForum: Support   Posted: Sun Apr 05, 2020 3:30 am   Subject: Import Watch List
By OSx do you mean on a Mac ?

But then I don't understand why you would use Firefox on a Mac ?

Is it possible for you to get some screen shots and put them on an image hosting site, that you can ...
  Topic: gixen not working
Cupid

Replies: 3
Views: 1418

PostForum: Support   Posted: Sun Apr 05, 2020 3:16 am   Subject: gixen not working
If you look at the bottom of the [url=https://www.ebay.com/bfl/viewbids/114161954829]bids page you can see that a bid of US $725.00 was retracted with 1 second to go in this auction, hence when your b ...
  Topic: How did I get outbid by the same bid amount?
Cupid

Replies: 4
Views: 2218

PostForum: Impressions   Posted: Sat Apr 04, 2020 2:08 pm   Subject: How did I get outbid by the same bid amount?
Yes, sometimes it's not the last bid that wins, in fact it doesn't even have to be higher than the next highest (in this case yours)... sometimes it's the earliest.

It can be worse than this, if yo ...
  Topic: Improvements to bidding page
Cupid

Replies: 6
Views: 2599

PostForum: Suggestions and Ideas   Posted: Sat Apr 04, 2020 11:34 am   Subject: Improvements to bidding page
I don't know what chance there is of changes being used, maybe Mario will post here about why he didn't like the changes he paid for, and therefore provide more confidence that your work might be appr ...
  Topic: warning to renew my account
Cupid

Replies: 5
Views: 1896

PostForum: Support   Posted: Sat Apr 04, 2020 11:23 am   Subject: warning to renew my account
Thank you for coming back to let us know that your issue is now solved, and how you managed to resolve it.
  Topic: Seller ISN'T away but I still get 'not eligible to bid'
Cupid

Replies: 1
Views: 967

PostForum: Support   Posted: Sat Apr 04, 2020 10:54 am   Subject: Seller ISN'T away but I still get 'not eligible to bid'
This is not the same status as you get if the seller is away, hence my having split this off from the thread that you originally posted this on, in order to reduce confusion.

There is some other re ...
  Topic: British pounds?
Cupid

Replies: 1
Views: 988

PostForum: Support   Posted: Fri Apr 03, 2020 8:48 am   Subject: British pounds?
You always specify your bid in the currency of the auction and that is the amount that Gixen bids.

Gixen doesn't ever do any currency conversion.
  Topic: Password Reset
Cupid

Replies: 1
Views: 1169

PostForum: Support   Posted: Thu Apr 02, 2020 3:30 pm   Subject: Password Reset
Changing your Ebay password has no effect whatsoever on your Gixen password.

Your Gixen id is not the same as your Ebay id and it is recommended that you do not name them the same.

You should be ...
  Topic: Completed Items not being removed from Mirror Server
Cupid

Replies: 8
Views: 2922

PostForum: Support   Posted: Thu Apr 02, 2020 3:25 am   Subject: Completed Items not being removed from Mirror Server
193354728481 / 17422186126 / 114145044995

I'll test the purge now, none of those 3 exist on the main server but all exist on the mirror

This is certainly happening.

I now have one that's stil ...
  Topic: Gixen says I won... but I didn't - potential account mixup
Cupid

Replies: 6
Views: 2176

PostForum: Support   Posted: Thu Apr 02, 2020 3:13 am   Subject: Gixen says I won... but I didn't - potential account mixup
Yours appears to be a unique issue, at this stage.
  Topic: Gixen says I won... but I didn't - potential account mixup
Cupid

Replies: 6
Views: 2176

PostForum: Support   Posted: Wed Apr 01, 2020 8:19 am   Subject: Gixen says I won... but I didn't - potential account mixup
Well it looks like a snipe bid was placed with 5 seconds to go on an account with 749 feedbacks, and they won with that bid so yes the item was sold.

I can't say whether or not it was placed by Gix ...
  Topic: Gixen says I won... but I didn't - potential account mixup
Cupid

Replies: 6
Views: 2176

PostForum: Support   Posted: Wed Apr 01, 2020 3:19 am   Subject: Gixen says I won... but I didn't - potential account mixup
There has never been an account authorisation change that was not sanctioned by the owner of the Gixen id before.

Were you using your own computer when you last updated the authorisation, perhaps y ...
  Topic: Items purged as soon as auction ends, so I have no history.
Cupid

Replies: 2
Views: 1381

PostForum: Support   Posted: Tue Mar 31, 2020 6:00 am   Subject: Items purged as soon as auction ends, so I have no history.
You mean on [url=http://www.gixen.com/forum/viewtopic.php?t=9726]this thread.

Please can people restrict the number of new threads a bit by posting on the thread that already contains discussion of ...
  Topic: Password
Cupid

Replies: 4
Views: 1814

PostForum: Support   Posted: Mon Mar 30, 2020 3:12 am   Subject: Password
So, you are also saying that the [url=https://www.gixen.com/forgotpassword.php]automated system for password reset has not worked and that Mario has stopped responding to you via email ?
  Topic: Improvements to bidding page
Cupid

Replies: 6
Views: 2599

PostForum: Suggestions and Ideas   Posted: Sun Mar 29, 2020 2:05 pm   Subject: Improvements to bidding page
I wouldn't have thought you'd need access to the current code in order to mock up a template for all the front end of the web interface, as you suggest ?

You have the current pages as a reference, ...
  Topic: Password
Cupid

Replies: 4
Views: 1814

PostForum: Support   Posted: Sun Mar 29, 2020 5:04 am   Subject: Password
What evidence do you have that your credentials have been compromised by a Gixen fault ?
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 2493

PostForum: Support   Posted: Sat Mar 28, 2020 2:22 pm   Subject: Changing ebay username is not working for me as explained.
You are correct in your assertions.

It was because you claimed that settings were changed back to defaults that I suspected (and still do) that you created another Gixen account. You can check whe ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Sat Mar 28, 2020 2:07 pm   Subject: You are not eligible to bid on this item (283773298113)
Is your shipping address also in the UK ?
  Topic: The item is currently unavailable.
Cupid

Replies: 1
Views: 980

PostForum: Support   Posted: Fri Mar 27, 2020 2:01 pm   Subject: The item is currently unavailable.
The current thread on this issue is [url=http://www.gixen.com/forum/viewtopic.php?t=9681]here.
  Topic: Completed Items not being removed from Mirror Server
Cupid

Replies: 8
Views: 2922

PostForum: Support   Posted: Thu Mar 26, 2020 11:54 am   Subject: Completed Items not being removed from Mirror Server
Is it in a Group ?

Those are not Mirrored.
  Topic: Completed Items not being removed from Mirror Server
Cupid

Replies: 8
Views: 2922

PostForum: Support   Posted: Thu Mar 26, 2020 9:19 am   Subject: Completed Items not being removed from Mirror Server
Thanks,

I agree that is odd behaviour.

I generally delete my snipes manually when they have completed.. but I'll leave them for now to see if I can reproduce the issue with mine.

(BTW I think ...
  Topic: Need password reset
Cupid

Replies: 1
Views: 998

PostForum: Support   Posted: Thu Mar 26, 2020 8:16 am   Subject: Need password reset
I haven't found any Gixen emails that have my username in the subject line.

Can you be more specific about what these emails are about, perhaps they were specific to your account ?

I'd suggest v ...
  Topic: Future Mac OS compatibility
Cupid

Replies: 3
Views: 1324

PostForum: Support   Posted: Thu Mar 26, 2020 8:08 am   Subject: Future Mac OS compatibility
According to the article it should pop up periodically... so you should get another chance then... thanks.

It would also be useful if you can note which specific page on the Gixen site you are acce ...
  Topic: Future Mac OS compatibility
Cupid

Replies: 3
Views: 1324

PostForum: Support   Posted: Thu Mar 26, 2020 6:48 am   Subject: Re: Future Mac OS compatibility
Gixen window

Can you provide a bit more detail ?

Is this the Gixen website as accessed through Apples' Safari browser ?... If so any particular page on this site ?

Or does it relate to an ext ...
  Topic: Completed Items not being removed from Mirror Server
Cupid

Replies: 8
Views: 2922

PostForum: Support   Posted: Thu Mar 26, 2020 4:07 am   Subject: Completed Items not being removed from Mirror Server
Can you please give an example of an auction id that was not removed when the one on the Main server has gone ?

Do they go if you use the 'Purge Completed' button ?
  Topic: mirror features
Cupid

Replies: 1
Views: 929

PostForum: Support   Posted: Wed Mar 25, 2020 8:55 am   Subject: mirror features
Both these features are not enabled by default.

You enable and configure them via the Settings page which you get to by pushing the Settings button after you have logged in here via the web interfa ...
  Topic: I have 2 accounts but it directs me always to the first one
Cupid

Replies: 4
Views: 1464

PostForum: Support   Posted: Wed Mar 25, 2020 4:49 am   Subject: I have 2 accounts but it directs me always to the first one
When you log into a Gixen account it tells you which Ebay account it is linked to at the top of the snipes page (with three * replacing the second to the fourth characters). Is this what you are sayin ...
  Topic: I have 2 accounts and both are bidding on the same account!
Cupid

Replies: 1
Views: 961

PostForum: Support   Posted: Wed Mar 25, 2020 4:38 am   Subject: I have 2 accounts and both are bidding on the same account!
This is something that you can sort out yourself, using the tools provided.

On the Settings page, in the second section is where you set up the authorisation for a Gixen account to bid on an Ebay a ...
  Topic: Improvements to bidding page
Cupid

Replies: 6
Views: 2599

PostForum: Suggestions and Ideas   Posted: Wed Mar 25, 2020 4:32 am   Subject: Improvements to bidding page
Realistically unless you are offering the resource to be able to do the development and ongoing support work it is unlikely to happen.

Gixen is not an auction management tool, it was never designed ...
  Topic: made mistake with creating my Gixen account
Cupid

Replies: 3
Views: 1266

PostForum: Support   Posted: Tue Mar 24, 2020 11:38 am   Subject: made mistake with creating my Gixen account
I'm not understanding, sorry.

Can you re-phrase/expand please ?
  Topic: made mistake with creating my Gixen account
Cupid

Replies: 3
Views: 1266

PostForum: Support   Posted: Tue Mar 24, 2020 10:21 am   Subject: made mistake with creating my Gixen account
More usual is that you have more than one Gixen account and that the subscription has been applied to a different one.

You can check that [url=https://www.gixen.com/forgotusername.php]here.

Have ...
  Topic: I have 2 accounts but it directs me always to the first one
Cupid

Replies: 4
Views: 1464

PostForum: Support   Posted: Tue Mar 24, 2020 3:56 am   Subject: I have 2 accounts but it directs me always to the first one
Have you tried logging out and then logging back in again ?

What happens when you do that, does it open the page for the account you would expect then ?

Do both these Gixen accounts have the sam ...
  Topic: GIXEN listing highlighted in yellow
Cupid

Replies: 3
Views: 1376

PostForum: Support   Posted: Mon Mar 23, 2020 1:52 pm   Subject: GIXEN listing highlighted in yellow
Yes the minimum bid is currently $1.48.

The status of a snipe only changes at the end of the auction when the bid is due to be sent to Ebay.

It's unlikely but the bid that was placed which cause ...
  Topic: gixen sent email saying i won auction but didn't bid
Cupid

Replies: 1
Views: 968

PostForum: Support   Posted: Mon Mar 23, 2020 1:14 pm   Subject: gixen sent email saying i won auction but didn't bid
Are you absolutely sure about this ?...

It is very hard to believe that Gixen received confirmation from Ebay of that bid having been placed (which is the only way that you could have been sent th ...
  Topic: warning to renew my account
Cupid

Replies: 5
Views: 1896

PostForum: Support   Posted: Mon Mar 23, 2020 10:52 am   Subject: warning to renew my account
Ebay accounts are universal, so logging in via Ebay.com should not be a problem in order to set up the authorisation. I am also registered on Ebay.co.uk and this is not an issue for me.

If you can' ...
  Topic: Auction 293513596432 completed, but Gixen thinks still an 1
Cupid

Replies: 1
Views: 1201

PostForum: Support   Posted: Mon Mar 23, 2020 7:52 am   Subject: Auction 293513596432 completed, but Gixen thinks still an 1
If you look at the bids page [url=https://www.ebay.co.uk/bfl/viewbids/293513596432]here you can see that the seller accepted a 'Best Offer' nearly 2 hours before the auction was originally due to end.
  Topic: warning to renew my account
Cupid

Replies: 5
Views: 1896

PostForum: Support   Posted: Sun Mar 22, 2020 11:22 am   Subject: warning to renew my account
The problem is that these are two different things that you are looking at.

You pay for your Mirror subscription and it provides you with extra access and extra features on Gixen.

The authorisat ...
  Topic: Gixen bidding several minutes too early
Cupid

Replies: 1
Views: 1331

PostForum: Support   Posted: Sat Mar 21, 2020 9:38 am   Subject: Gixen bidding several minutes too early
What I'm seeing via ebay.co.uk is that 1***7(1256) ÂGBP 963.35 21 Mar 2020 at 4:48:05PM GMT
n***3(756) ÂGBP 943.35 21 Mar 2020 at 4:48:02PM GMT
0***o(20) ÂGBP 920.00 21 Mar 2020 at 4:24:04P ...
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 2493

PostForum: Support   Posted: Sat Mar 21, 2020 9:17 am   Subject: Changing ebay username is not working for me as explained.
I think you must have been reading instructions given out before the system was changed, a few years ago.

Now your Gixen id is a separate thing from your Ebay id, this was not the case some years a ...
  Topic: Changing dollar amount
Cupid

Replies: 2
Views: 1149

PostForum: Support   Posted: Fri Mar 20, 2020 4:23 am   Subject: Changing dollar amount
After you push the 'Edit' button on the right of the snipe display, the snipe amount field that you can change is in the place where you normally add snipes, which by default is at the bottom of the l ...
  Topic: How can i resoult this problem?
Cupid

Replies: 1
Views: 1118

PostForum: Support   Posted: Thu Mar 19, 2020 4:27 am   Subject: How can i resoult this problem?
This is a condition imposed by the seller, on Ebay.

The only way around it is to persuade the seller to remove the restriction or wait until you have less unpaid item strikes in the recent past.
  Topic: how to use
Cupid

Replies: 1
Views: 1067

PostForum: Support   Posted: Wed Mar 18, 2020 12:30 pm   Subject: how to use
I'd advise logging in here and using the web interface for a while before moving on to the Desktop Manager, if you are not already familiar with it.

That way you can pick up the general principles ...
  Topic: Failed Bid
Cupid

Replies: 2
Views: 1412

PostForum: Support   Posted: Wed Mar 18, 2020 3:48 am   Subject: Failed Bid
The main thread for this issue is currently [url=http://www.gixen.com/forum/viewtopic.php?t=9681]here.
  Topic: Mirror Subscription
Cupid

Replies: 2
Views: 1314

PostForum: Support   Posted: Wed Mar 18, 2020 3:44 am   Subject: Mirror Subscription
The first thing I advise people to do when they have this issue is to check whether or not they have registered with Gixen more than once with the same email address using [url=https://www.gixen.com/f ...
  Topic: \"Too Many Requests\" - Status Message
Cupid

Replies: 20
Views: 4364

PostForum: Support   Posted: Tue Mar 17, 2020 2:16 pm   Subject: \"Too Many Requests\" - Status Message
OK,

If you manage to get Ebay to give you more details please feed back on the other thread, since it might help others to resolve it with Ebay if they know more details.
  Topic: \"Too Many Requests\" - Status Message
Cupid

Replies: 20
Views: 4364

PostForum: Support   Posted: Tue Mar 17, 2020 1:09 pm   Subject: \"Too Many Requests\" - Status Message
I've just had exactly the same problem this evening (17/3/20) on item number 233521939632 .
Maybe things need looking at again.
I've been a Gixen subscriber for years (lost count), use it loads and ...
  Topic: Failed bid
Cupid

Replies: 1
Views: 1189

PostForum: Support   Posted: Tue Mar 17, 2020 1:02 pm   Subject: Failed bid
You might be better off asking Ebay directly, since this status will be what they passed back to Gixen when it attempted to place the bid.

However, form past experience, I might speculate that Ebay ...
  Topic: mirror subscription ended with Mirror Pay-Per-Use balance
Cupid

Replies: 5
Views: 1722

PostForum: Support   Posted: Tue Mar 17, 2020 6:39 am   Subject: mirror subscription ended with Mirror Pay-Per-Use balance
Normal grouping is used when you only want one of the items, so when you win one the rest of the snipes in that group get cancelled so you don't win any more.

Therefore by definition all items in ...
  Topic: I just lost 2 auctions with Error Too Many Requests!
Cupid

Replies: 1
Views: 1141

PostForum: Support   Posted: Mon Mar 16, 2020 5:42 am   Subject: I just lost 2 auctions with Error Too Many Requests!
Please see [url=http://www.gixen.com/forum/viewtopic.php?t=9737]this thread, where Mario explains and apologises for this issue.
  Topic: mirror subscription ended with Mirror Pay-Per-Use balance
Cupid

Replies: 5
Views: 1722

PostForum: Support   Posted: Sun Mar 15, 2020 2:50 pm   Subject: mirror subscription ended with Mirror Pay-Per-Use balance
Have you set a Group for these snipes ?

Grouped snipes are not Mirrored.
  Topic: \"The item is currently unavailable.\" error.Sell
Cupid

Replies: 17
Views: 6469

PostForum: Support   Posted: Sun Mar 15, 2020 5:31 am   Subject: \"The item is currently unavailable.\" error.Sell
item 83452449630

FYI, this is not a valid auction id, generally Ebay auction ids have 12 digits.
  Topic: Cannot reset password
Cupid

Replies: 5
Views: 1711

PostForum: Support   Posted: Fri Mar 13, 2020 11:40 am   Subject: Cannot reset password
OK, so that at least proves the system is able to send out emails to you.

Did you cut and paste your username from that email to the form for resetting your password ?

If not I'd try that, just ...
  Topic: Cannot reset password
Cupid

Replies: 5
Views: 1711

PostForum: Support   Posted: Fri Mar 13, 2020 10:23 am   Subject: Cannot reset password
I think my next step would be to check that Gixen still has my correct email registered against that account using [url=https://www.gixen.com/forgotusername.php]this form.

Also, have you checked yo ...
  Topic: HOW TO Import your snipes from a CSV file? thanks
Cupid

Replies: 3
Views: 1619

PostForum: Support   Posted: Fri Mar 13, 2020 5:23 am   Subject: HOW TO Import your snipes from a CSV file? thanks
After logging in here via the web interface, you should select the Settings button near to the top of the page and will then be presented with the Settings page.

Near to the bottom of that page loo ...
  Topic: Nectar Points ebay.co.uk
Cupid

Replies: 10
Views: 3005

PostForum: Support   Posted: Thu Mar 12, 2020 1:32 pm   Subject: Nectar Points ebay.co.uk
I can't really see any 'failure' here, Gixen is operating as described, placing bids as requested on the target site requested, all of which is configurable by the user.

There has never been any co ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 2901

PostForum: Support   Posted: Thu Mar 12, 2020 12:55 pm   Subject: INVALID AUTHORIZATION
As Mario said above, anyone being informed that their authorisation is invalid is advised to renew their authorisation via the second section of the Gixen Settings page.
  Topic: Nectar Points ebay.co.uk
Cupid

Replies: 10
Views: 3005

PostForum: Support   Posted: Thu Mar 12, 2020 6:23 am   Subject: Nectar Points ebay.co.uk
Not really... The redundancy available via a Mirror subscription is on the Gixen side... Ebay handles redundancy on their side. They already have many servers for each of their domains... and all thei ...
  Topic: Nectar Points ebay.co.uk
Cupid

Replies: 10
Views: 3005

PostForum: Support   Posted: Thu Mar 12, 2020 5:55 am   Subject: Nectar Points ebay.co.uk
I have both Main and Mirror targets set to the UK site.
  Topic: Nectar Points ebay.co.uk
Cupid

Replies: 10
Views: 3005

PostForum: Support   Posted: Thu Mar 12, 2020 4:25 am   Subject: Nectar Points ebay.co.uk
I have collected Nectar points on ebay.co.uk via Gixen for many years without issue.

I've just checked it and I'm still getting credited with them according to Ebay.co.uk, even with the introducti ...
  Topic: membership
Cupid

Replies: 1
Views: 1066

PostForum: Support   Posted: Thu Mar 12, 2020 4:21 am   Subject: membership
If your authorisation is not valid that does not mean your Mirror subscription has ended, these are different things.

You can renew your authorisation using the second section on the Settings page, ...
  Topic: Bid under asking price on Gixen, but I won the auction
Cupid

Replies: 2
Views: 1190

PostForum: Support   Posted: Mon Mar 09, 2020 5:19 am   Subject: Bid under asking price on Gixen, but I won the auction
This is normal operation.

Ebay does not allow you to place a bid below one that you've already placed.

So by entering the higher bid you will have caused Ebay to reject the bids that Gixen was a ...
  Topic: Hard expire won’t stop
Cupid

Replies: 2
Views: 1272

PostForum: Support   Posted: Sun Mar 08, 2020 11:49 am   Subject: Hard expire won’t stop
When is it indicating that your authorisation has expired ?

As soon as you log in, when you try to add a snipe, or when it tries to execute a snipe ?

Presumably the Settings page gets updated to ...
  Topic: Gixen is auto purging without permission
Cupid

Replies: 1
Views: 1089

PostForum: Support   Posted: Sat Mar 07, 2020 10:40 am   Subject: Gixen is auto purging without permission
It's always purged snipes a few days after the auction completes.

Are you finding that it does so before that ?... If so please can you try to provide examples of snipes that have been deleted from ...
  Topic: All items I win are won by mirror
Cupid

Replies: 1
Views: 1165

PostForum: Support   Posted: Fri Mar 06, 2020 4:49 am   Subject: All items I win are won by mirror
I'm not understanding your description of your settings entirely.

The offset has two independent values one for the Mirror and one for the Main.

The server with the largest offset will bid first ...
  Topic: won according to gixen, not won according to ebay
Cupid

Replies: 4
Views: 1610

PostForum: Support   Posted: Fri Mar 06, 2020 4:33 am   Subject: won according to gixen, not won according to ebay
I agree this is a defect and it is not the first time that it has been reported.

It must be the case that the Ebay API is not clearly indicating that the bid is already a loser, as a response to it ...
  Topic: Unable to log in
Cupid

Replies: 2
Views: 1304

PostForum: Support   Posted: Thu Mar 05, 2020 9:14 am   Subject: Unable to log in
It is not a good idea to use the same credentials for Gixen as for Ebay.

That said Gixen has not generally prevented people from doing so, until now.

Is it your Ebay password that you have chang ...
  Topic: \"The item is currently unavailable.\" error.Sell
Cupid

Replies: 17
Views: 6469

PostForum: Support   Posted: Thu Mar 05, 2020 4:09 am   Subject: \"The item is currently unavailable.\" error.Sell
If you are planning to schedule another snipe with the same seller it might be worthwhile placing a manual test bid at a low price, just to see if Ebay is generally accepting bids from you, and see if ...
  Topic: Authorizing Gixen to bid on ebay
Cupid

Replies: 1
Views: 1110

PostForum: Support   Posted: Wed Mar 04, 2020 9:20 am   Subject: Authorizing Gixen to bid on ebay
Once set up you can view the authorisation from the Ebay side.

However, setting it up is done from the Gixen side:

First you need to log on here on the web interface. Then you need to push the S ...
  Topic: how to check reautorisation
Cupid

Replies: 3
Views: 1706

PostForum: Support   Posted: Mon Mar 02, 2020 10:05 am   Subject: how to check reautorisation
Since the type of authorisation has changed in the past month it's hard to tell whether the one that Ebay has a record of is for the old or new interface.

Since Gixen is highlighting a problem it's ...
  Topic: I cannot bid i fI am not from the origin country of seller
Cupid

Replies: 5
Views: 2449

PostForum: Support   Posted: Sun Mar 01, 2020 1:01 pm   Subject: I cannot bid i fI am not from the origin country of seller
If you are not doing it very often then you could use an unpaid Gixen account and take the risk of it being a bit less reliable.

You can also change authorisations on Gixen accounts to change the E ...
  Topic: I cannot bid i fI am not from the origin country of seller
Cupid

Replies: 5
Views: 2449

PostForum: Support   Posted: Sun Mar 01, 2020 12:43 pm   Subject: I cannot bid i fI am not from the origin country of seller
Shipping address is what needs to be set to where the seller is prepared to send things.

Perhaps when you have a bit more time, I recommend having different Ebay accounts for different shipping add ...
  Topic: error
Cupid

Replies: 1
Views: 1108

PostForum: Support   Posted: Sun Mar 01, 2020 10:07 am   Subject: error
Is it possible that you may have signed up more than once ?

You can check using [url=https://www.gixen.com/forgotusername.php]this form.
  Topic: Network error - main and mirror servers
Cupid

Replies: 3
Views: 1399

PostForum: Support   Posted: Sun Mar 01, 2020 8:35 am   Subject: Network error - main and mirror servers
If you have the time to do it, it can't do any harm to set up the snipes again after authorising.
  Topic: Never had a snipe fail until now...
Cupid

Replies: 1
Views: 1284

PostForum: Support   Posted: Sun Mar 01, 2020 5:18 am   Subject: Never had a snipe fail until now...
According to the bidding page [url=https://www.ebay.co.uk/bfl/viewbids/153844624592?item=153844624592]here it didn't end early because it was started at a price of ÂGBP 125.00 on 25 Feb 2020 at 7:00: ...
  Topic: Screw It. 15 Minutes Time Wasted
Cupid

Replies: 1
Views: 2160

PostForum: Impressions   Posted: Sat Feb 29, 2020 5:47 am   Subject: Screw It. 15 Minutes Time Wasted
One of the strengths, that I find with this site, is that we all help each other out by reporting and helping to fix these issues, as and when they occur, by reporting them in the Support area of this ...
  Topic: Wrong Ebay account authorised but cant change it
Cupid

Replies: 2
Views: 1145

PostForum: Support   Posted: Sat Feb 29, 2020 5:17 am   Subject: Wrong Ebay account authorised but cant change it
It sounds like you are in the right area to fix this.

If the Settings page is not reflecting the changes that might be some kind of cacheing issue, so I'd recommend perhaps logging right out of Gix ...
  Topic: Experience user pls confirm Mirror offset being same is ok?
Cupid

Replies: 2
Views: 1208

PostForum: Support   Posted: Fri Feb 28, 2020 2:56 pm   Subject: Experience user pls confirm Mirror offset being same is ok?
Yes, that is fine, you are not mistaken.
  Topic: Gixen Mirror issues this morning
Cupid

Replies: 5
Views: 2451

PostForum: Support   Posted: Fri Feb 28, 2020 9:54 am   Subject: Gixen Mirror issues this morning
streetcarmikestrauch,

The issue described above ended more than 24 hours before your post.
  Topic: Re authorise to eBay 02.02.2020
Cupid

Replies: 1
Views: 1144

PostForum: Support   Posted: Fri Feb 28, 2020 5:18 am   Subject: Re authorise to eBay 02.02.2020
This is not something that Gixen has any influence over.

You need to contact Ebay directly about this, they might suggest that you contact Paypal if the problem is not with the Ebay site.
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 1
Views: 1309

PostForum: Support   Posted: Fri Feb 28, 2020 5:12 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
If your shipping address is explicitly stored on Ebay as being in Italy, and is not a PO Box, then it's something that is best taken up with Ebay directly.

Gixen doesn't access your shipping addres ...
  Topic: membership expired
Cupid

Replies: 1
Views: 1203

PostForum: Support   Posted: Thu Feb 27, 2020 10:38 am   Subject: membership expired
Are you confusing your Mirror subscription, which you pay for, with this which is the authorisation that you give Gixen to be able to place bids for you on Ebay, and for which you don't pay anything ? ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Tue Feb 25, 2020 2:47 pm   Subject: Please re-authorize Gixen on eBay
This thread is about reauthorising your account with Ebay, which costs you nothing. This is done via the second section of the Settings page.

Is this what Gixen is informing you about, because this ...
  Topic: Lost out on item, Given didn't work for me
Cupid

Replies: 4
Views: 1722

PostForum: Support   Posted: Tue Feb 25, 2020 8:53 am   Subject: Lost out on item, Given didn't work for me
This status indicates that there was a restriction in place on Ebay, most likely imposed by the seller but also potentially by Ebay itself.

If it were me I'd first contact the seller to ask them if ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Tue Feb 25, 2020 6:54 am   Subject: You are not eligible to bid on this item (283773298113)
Famecherry,

As indicated above, for this particular issue you are more likely to get help from Ebay or by talking to the seller directly rather than anything that can be done at the Gixen end.
  Topic: Lost out on item, Given didn't work for me
Cupid

Replies: 4
Views: 1722

PostForum: Support   Posted: Tue Feb 25, 2020 4:17 am   Subject: Lost out on item, Given didn't work for me
What is the status that Gixen has given this snipe now that the auction has finished ?

Was the snipe amount more than one bid increment more than the final selling price ?
  Topic: when I subscript twice with Double settlement
Cupid

Replies: 3
Views: 1530

PostForum: Support   Posted: Tue Feb 25, 2020 4:13 am   Subject: when I subscript twice with Double settlement
For that you will need to contact Mario direct, via email, at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.

Please include your Gixen id in the email so ...
  Topic: how to check ebay login
Cupid

Replies: 1
Views: 1246

PostForum: Support   Posted: Mon Feb 24, 2020 9:12 am   Subject: how to check ebay login
Gixen no longer has any access to your Ebay login information.

The reason Gixen is still able to bid on your behalf is because you authorise it to do so via the second section on the Settings page, ...
  Topic: how to check reautorisation
Cupid

Replies: 3
Views: 1706

PostForum: Support   Posted: Mon Feb 24, 2020 9:08 am   Subject: how to check reautorisation
On the Ebay side you can check the status of the authorisation by looking at:

My Ebay -> Account -> Site preferences -> Third-party authorisations

On the Gixen side it is reflected in t ...
  Topic: Reserve not met = no bid?
Cupid

Replies: 6
Views: 3299

PostForum: Suggestions and Ideas   Posted: Mon Feb 24, 2020 4:30 am   Subject: Reserve not met = no bid?
MarkH,

I regard your issue as a Gixen defect, so can you please post about it in the Support area, and provide the auction number of the item concerned.
  Topic: Mirror
Cupid

Replies: 4
Views: 1497

PostForum: Support   Posted: Sun Feb 23, 2020 3:04 pm   Subject: Mirror
I'm not sure if you are saying that the Mirror subscription has not been applied to your account ?

Did you check that you only have one Gixen account ?

Another possibility is that you never actu ...
  Topic: Mirror
Cupid

Replies: 4
Views: 1497

PostForum: Support   Posted: Sun Feb 23, 2020 2:29 pm   Subject: Mirror
You should still see your snipe when you log in as you did before. It should be on both the Main and the Mirror tabs.

Is it possible that you have signed up to more than one Gixen account?

You c ...
  Topic: Paypal Not Allowing A Debit Card To Renew Subscription
Cupid

Replies: 1
Views: 1161

PostForum: Support   Posted: Sun Feb 23, 2020 10:53 am   Subject: Paypal Not Allowing A Debit Card To Renew Subscription
I can see why it might not be valid for a recurring payment because it can only be charged the once if you don't have a permanent Paypal account with a long term payment option associated with it.
...
  Topic: \"INVALID AUTHORIZATION \"
Cupid

Replies: 13
Views: 3103

PostForum: Support   Posted: Sun Feb 23, 2020 9:18 am   Subject: \"INVALID AUTHORIZATION \"
It would be interesting to know if the authorisation looks OK from the Ebay side ?

Also if you have made any updates to your Ebay account recently, like changing credentials or payment methods etc ...
  Topic: Auth token is hard expired.
Cupid

Replies: 3
Views: 1490

PostForum: Support   Posted: Sat Feb 22, 2020 4:48 pm   Subject: Auth token is hard expired.
I recommend redoing the authorisation which can be done via the second section of the Settings page (which you get after pushing the Settings button).

You can also check the status of the authorisa ...
  Topic: Plagued by ads.
Cupid

Replies: 2
Views: 1240

PostForum: Support   Posted: Sat Feb 22, 2020 1:02 pm   Subject: Plagued by ads.
Are you still getting the countdown page as you log in, as well ?

If so that would indicate that the Mirror subscription that you paid for has not been credited to your Gixen account, for some reas ...
  Topic: Bid not placed - ebay error?
Cupid

Replies: 5
Views: 1695

PostForum: Support   Posted: Sat Feb 22, 2020 12:57 pm   Subject: Bid not placed - ebay error?
It's the same error text as was reported on [url=http://www.gixen.com/forum/viewtopic.php?t=9694]this thread.

In that case you couldn't actually add the snipe at all though, in this case were you a ...
  Topic: No Bid placed-Item Unavailable
Cupid

Replies: 1
Views: 1055

PostForum: Support   Posted: Sat Feb 22, 2020 12:45 pm   Subject: No Bid placed-Item Unavailable
This issue is primarily now being discussed [url=http://www.gixen.com/forum/viewtopic.php?t=9681]here.
  Topic: \"INVALID AUTHORIZATION \"
Cupid

Replies: 13
Views: 3103

PostForum: Support   Posted: Sat Feb 22, 2020 12:41 pm   Subject: \"INVALID AUTHORIZATION \"
kidjensen,

I would recommend redoing the authorisation which can be done via the second section of the Settings page (which you get after pushing the Settings button) and then rescheduling all exis ...
  Topic: 2 ebay accounts, 1 paid mirror, Gixen bids on my unpaid acc
Cupid

Replies: 2
Views: 1132

PostForum: Support   Posted: Sat Feb 22, 2020 6:08 am   Subject: 2 ebay accounts, 1 paid mirror, Gixen bids on my unpaid acc
This can only happen if you have authorised the wrong account via the Settings page.

You can therefore sort this out yourself by redoing the authorisations there.

Gixen now forces you to log int ...
  Topic: Bid not placed - ebay error?
Cupid

Replies: 5
Views: 1695

PostForum: Support   Posted: Sat Feb 22, 2020 4:22 am   Subject: Bid not placed - ebay error?
What was the auction number ?
  Topic: \"INVALID AUTHORIZATION \"
Cupid

Replies: 13
Views: 3103

PostForum: Support   Posted: Fri Feb 21, 2020 1:38 pm   Subject: \"INVALID AUTHORIZATION \"
On those previous occasions that you've reauthorised has it been when your authorisation was already invalid or just about to become invalid ?

I'd recommend redoing your snipes, if you haven't done ...
  Topic: \"INVALID AUTHORIZATION \"
Cupid

Replies: 13
Views: 3103

PostForum: Support   Posted: Fri Feb 21, 2020 1:26 pm   Subject: \"INVALID AUTHORIZATION \"
Did you redo any existing snipes after you did the authorisation ?

If not perhaps that failed snipe used the old one ?

I think any authorisation only gets applied to snipes that are set up after ...
  Topic: Only registered today & been told my subscription has e
Cupid

Replies: 1
Views: 1275

PostForum: Support   Posted: Fri Feb 21, 2020 10:39 am   Subject: Only registered today & been told my subscription has e
You have to enable chunks when you want them, via the Settings page, don't you ?

I can understand it saying you don't have a subscription at this time if you haven't enabled the first chunk yet... ...
  Topic: Error importing eBay watch list
Cupid

Replies: 1
Views: 1153

PostForum: Support   Posted: Fri Feb 21, 2020 5:26 am   Subject: Error importing eBay watch list
The only thing that I have noticed slightly unusual about that listing (264641826479) is the:

Item location: Far Far Away

Is there anything else in your watch list and does that get imported int ...
  Topic: Change of eBay name / Gixen sign in
Cupid

Replies: 4
Views: 1853

PostForum: Support   Posted: Fri Feb 21, 2020 5:15 am   Subject: Change of eBay name / Gixen sign in
If you change your Ebay username then you need to change your Ebay Authorisation, not your Mirror subscription.

You change your Ebay Authorisation via the second section of the Settings page.

Th ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Thu Feb 20, 2020 9:57 am   Subject: Re: Please re-authorize Gixen on eBay
and the page that's telling you to look for another page is the actual page.

That's not true, there is a separate Settings page, and you get to it to by pushing the 'Settings' button.

That seems ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 6485

PostForum: Announcements   Posted: Thu Feb 20, 2020 4:51 am   Subject: Auctions with Buy-It-Now option
My reading of for such auctions is that Gixen will only increase the offset to 6 seconds when it detects an active Buy It Now option on the auction.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
Cupid

Replies: 7
Views: 2680

PostForum: Support   Posted: Tue Feb 18, 2020 11:56 am   Subject: AUCTION ENDED EARLY OR SNIPE LATE
Mario would need to look at the server logs to gain any more information about why this one failed, that is odd especially so if its the second time in two days on your account.
  Topic: really sad...first time ever gixen service has let me down.
Cupid

Replies: 8
Views: 3772

PostForum: Support   Posted: Tue Feb 18, 2020 11:50 am   Subject: really sad...first time ever gixen service has let me down.
It wasn't a BIN, the amount of which would be set by the seller, it was Best Offer, that amount of which would be set by the buyer and then later accepted by the seller, as shown [url=https://www.ebay ...
  Topic: Cannot LogIn
Cupid

Replies: 1
Views: 1380

PostForum: Support   Posted: Tue Feb 18, 2020 10:14 am   Subject: Cannot LogIn
I'd suggest choosing a different Gixen id, also it is advisable to choose a Gixen id that is different from your Ebay id, to avoid any confusion.

Perhaps someone else previously had an Ebay id tha ...
  Topic: request delete account
Cupid

Replies: 5
Views: 1736

PostForum: Support   Posted: Tue Feb 18, 2020 6:19 am   Subject: request delete account
No, below that:

Delete your account (confirmation on the next page):

The button is actually labelled 'Close Account'.
  Topic: request delete account
Cupid

Replies: 5
Views: 1736

PostForum: Support   Posted: Tue Feb 18, 2020 5:07 am   Subject: request delete account
The option to delete your account is now available from the bottom of the Settings page.
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
Cupid

Replies: 7
Views: 2680

PostForum: Support   Posted: Tue Feb 18, 2020 5:04 am   Subject: AUCTION ENDED EARLY OR SNIPE LATE
It wasn't ended early on Ebay, so the most likely explanation is that Gixen was indeed late.

What offsets did you have on the Main and the Mirror ?
  Topic: \"The item is currently unavailable.\" error.Sell
Cupid

Replies: 17
Views: 6469

PostForum: Support   Posted: Mon Feb 17, 2020 2:30 pm   Subject: \"The item is currently unavailable.\" error.Sell
The 'Item not Available' is associated with he seller being away but, as Mario suggests above, it has been accepted by Ebay that this should not be a reason for bids to be rejected.

So Ebay accepts ...
  Topic: really sad...first time ever gixen service has let me down.
Cupid

Replies: 8
Views: 3772

PostForum: Support   Posted: Mon Feb 17, 2020 11:45 am   Subject: really sad...first time ever gixen service has let me down.
The seller must be lieing to you, even if unintentionally so, if they don't know what they did when they received that offer.

To produce that output on Ebay and also for the description the seller ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 6485

PostForum: Announcements   Posted: Mon Feb 17, 2020 10:06 am   Subject: Auctions with Buy-It-Now option
OK, so what happens if:

1> there are no bidders on the listing at all yet,
2> the BIN is 10.00,
3> the Gixen snipe is scheduled at 15.00,
4> another sniper has a snipe scheduled fo ...
  Topic: I keep trying but I can't sign up :-(
Cupid

Replies: 6
Views: 2498

PostForum: Support   Posted: Mon Feb 17, 2020 9:49 am   Subject: I keep trying but I can't sign up :-(
I suspect that someone previously had an Ebay account called 'theboyjones' that they used with Gixen.

As a first step I think I'd set up a new Gixen account that is not called 'theboyjones' and get ...
  Topic: Item bid with one account won in the other
Cupid

Replies: 4
Views: 2027

PostForum: Support   Posted: Mon Feb 17, 2020 9:33 am   Subject: Item bid with one account won in the other
If it were me, I'd renew the authorisations on both accounts via the Settings page of the Gixen accounts.

Then, in order to ensure they are using the correct authorisation, I'd also reschedule all ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 44
Views: 129444

PostForum: Announcements   Posted: Mon Feb 17, 2020 4:40 am   Subject: Gixen Desktop Manager (64-bit) released
Your authorisation is not the same thing as your subscription.

You don't pay for your authorisation but you do need to renew it at least once every 18 months, because Ebay expires it after that.
...
  Topic: Re-authorization not working
Cupid

Replies: 1
Views: 1191

PostForum: Support   Posted: Mon Feb 17, 2020 4:36 am   Subject: Re-authorization not working
No you don't need to change your Gixen password to match, in fact it is advisable not to have the same credentials for Gixen and Ebay.

Were these snipes scheduled before you updated your authorisat ...
  Topic: BID UNDER ASKING PRICE
Cupid

Replies: 2
Views: 1323

PostForum: Support   Posted: Mon Feb 17, 2020 4:31 am   Subject: BID UNDER ASKING PRICE
This is known as Bid Shielding and is against Ebay rules.

If it were me that had lost out because of this I would report it to Ebay for them to investigate and possibly take action against the buy ...
  Topic: Item bid with one account won in the other
Cupid

Replies: 4
Views: 2027

PostForum: Support   Posted: Mon Feb 17, 2020 4:26 am   Subject: Item bid with one account won in the other
Is this a problem only with the History records and not with the bidding ?
  Topic: really sad...first time ever gixen service has let me down.
Cupid

Replies: 8
Views: 3772

PostForum: Support   Posted: Sun Feb 16, 2020 3:00 pm   Subject: really sad...first time ever gixen service has let me down.
Yes, if you look at the bids page, you can see that the seller accepted a 'Best Offer' of ÂGBP 75.00, nearly a day before the auction was due to end.

You would have to ask the seller why they di ...
  Topic: really sad...first time ever gixen service has let me down.
Cupid

Replies: 8
Views: 3772

PostForum: Support   Posted: Sun Feb 16, 2020 2:02 pm   Subject: really sad...first time ever gixen service has let me down.
What is the auction number and what was the status on both the Main and Mirror tabs ?
  Topic: the edit and delete boxes don't work for me
Cupid

Replies: 5
Views: 2015

PostForum: Support   Posted: Sat Feb 15, 2020 12:36 pm   Subject: the edit and delete boxes don't work for me
To edit you do not need to select the toggle to the left of the snipe.

You need to push the 'Edit' button to the right; then the whole snipe should turn red.

You don't edit the values within the ...
  Topic: the edit and delete boxes don't work for me
Cupid

Replies: 5
Views: 2015

PostForum: Support   Posted: Sat Feb 15, 2020 7:39 am   Subject: the edit and delete boxes don't work for me
Are you aware that on Gixen you don't edit snipes in place, the editable fields are either at the top or bottom of the list of snipes, here on the web interface?

Which interface are you using, the ...
  Topic: \"The item is currently unavailable.\" error.Sell
Cupid

Replies: 17
Views: 6469

PostForum: Support   Posted: Fri Feb 14, 2020 2:04 pm   Subject: \"The item is currently unavailable.\" error.Sell
Not a problem at all, thank you for reporting the issue.

This is the first thread dedicated exclusively to discussing the solution.

I'll try to keep it that way.
  Topic: \"The item is currently unavailable.\" error.Sell
Cupid

Replies: 17
Views: 6469

PostForum: Support   Posted: Fri Feb 14, 2020 12:06 pm   Subject: \"The item is currently unavailable.\" error.Sell
This has also been noted [url=http://www.gixen.com/forum/viewtopic.php?t=9641]here, [url=http://www.gixen.com/forum/viewtopic.php?t=9666]here and [url=http://www.gixen.com/forum/viewtopic.php?t=9651]h ...
  Topic: What is \"offset\"? How do I use it for mirror?
Cupid

Replies: 1
Views: 1540

PostForum: Support   Posted: Fri Feb 14, 2020 5:07 am   Subject: What is \"offset\"? How do I use it for mirror?
Yes, the Offset is the number of seconds before the auction ends that you want that server to place the bid on Ebay.

The two servers are independent from one another so for every snipe you can set ...
  Topic: missing access token
Cupid

Replies: 2
Views: 1417

PostForum: Support   Posted: Thu Feb 13, 2020 5:24 am   Subject: missing access token
You can also check your authorisation on the Ebay side.

They are under:

My eBay->Account (tab)->Site preferences->Third-party authorisations

If I were in your situation I would renew ...
  Topic: Auth token is hard expired. Auth token is hard expired
Cupid

Replies: 2
Views: 1793

PostForum: Support   Posted: Thu Feb 13, 2020 5:18 am   Subject: Auth token is hard expired. Auth token is hard expired
You can also check your authorisation on the Ebay side.

They are under:

My eBay->Account (tab)->Site preferences->Third-party authorisations

In any case if Gixen has found it to be i ...
  Topic: Snipes - top of page button
Cupid

Replies: 7
Views: 2719

PostForum: Suggestions and Ideas   Posted: Thu Feb 13, 2020 4:15 am   Subject: Snipes - top of page button
I am not entirely clear what this is asking for.

It is already possible, for Mirror superscribers to move the fields used to 'Add' snipes to the top of the page, this can be enabled on the 'Setting ...
  Topic: Refresh Feature
Cupid

Replies: 1
Views: 1556

PostForum: Suggestions and Ideas   Posted: Thu Feb 13, 2020 4:11 am   Subject: Refresh Feature
This function can be achieved by pushing the 'Add' button with no details entered in the snipe fields.

N.B. this retrieves all the data from the Gixen database to the web interface, so it will prov ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Wed Feb 12, 2020 2:39 pm   Subject: You are not eligible to bid on this item (283773298113)
It's possible that the seller has blocked shipping to the UK for some reason, but as you say that would be odd if they generally ship worldwide... and even mention places like Russia and Ukraine, whic ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Wed Feb 12, 2020 2:06 pm   Subject: You are not eligible to bid on this item (283773298113)
I'm more confident, than an few days ago, that the message you are seeing is the one that was returned by Ebay.

Which might well indicate that Ebay are the only ones that could shed further light o ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 6486

PostForum: Support   Posted: Wed Feb 12, 2020 1:48 pm   Subject: You are not eligible to bid on this item (283773298113)
On [url=http://www.gixen.com/forum/viewtopic.php?t=9651]this recent thread, having got that message back from Ebay (admittedly not transferred to the display correctly by Gixen, at that time) for anot ...
  Topic: How to group to combine shipping?
Cupid

Replies: 1
Views: 1567

PostForum: Support   Posted: Wed Feb 12, 2020 3:29 am   Subject: How to group to combine shipping?
On the Settings page you can enable what is known here as 'Contingency bidding', it is along the lines of what you want, it stops bidding within such a group, as soon as you lose one auction.

It's ...
  Topic: Fees paid - still getting reminder note
Cupid

Replies: 1
Views: 1650

PostForum: Support   Posted: Tue Feb 11, 2020 12:55 pm   Subject: Fees paid - still getting reminder note
Your authorization is not something you pay for. It's you letting Ebay know that you give Gixen authority to bid on your behalf, you renew it via the second section of the Settings page.

Ebay expir ...
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
Cupid

Replies: 3
Views: 1979

PostForum: Support   Posted: Tue Feb 11, 2020 12:50 pm   Subject: AUCTION ENDED EARLY OR SNIPE LATE
I think we should concentrate on this one.

Generally that one has meant the seller has decided not to allow bids from buyers with shipping addresses that specify certain countries. I presume the i ...
  Topic: AUCTION ENDED EARLY OR SNIPE LATE
Cupid

Replies: 3
Views: 1979

PostForum: Support   Posted: Tue Feb 11, 2020 11:51 am   Subject: AUCTION ENDED EARLY OR SNIPE LATE
Was this the status given on both the Main and Mirror tabs ?

It is very unusual for Gixen to be late on both servers.
  Topic: New Target settings for eBay country sites
Cupid

Replies: 13
Views: 14321

PostForum: Announcements   Posted: Tue Feb 11, 2020 5:56 am   Subject: New Target settings for eBay country sites
the help text makes me wonder if things are less reliable when doing that. Please confirm. thanks

That is concerning, can you please give more detail about which piece of text makes you think it is ...
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Tue Feb 11, 2020 5:46 am   Subject: none
I think what Mario is saying is that the price update doesn't actually affect the sniping function which is an entirely separate process.

So, when the price is not displayed accurately in the Gixe ...
  Topic: shows that won when actually not
Cupid

Replies: 4
Views: 2614

PostForum: Support   Posted: Mon Feb 10, 2020 3:14 pm   Subject: shows that won when actually not
Well, the confusing/inaccurate Ebay web App would be something you need to talk to Ebay about, it isn't anything that could be changed via the influence that Gixen has with them.

As you say earlier ...
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Mon Feb 10, 2020 11:35 am   Subject: none
I don't, sorry... only Mario has the access to the system required to investigate at this level.

You can email him directly at the address given on the [url=https://www.gixen.com/contact.php]Contac ...
  Topic: payment
Cupid

Replies: 1
Views: 1629

PostForum: Support   Posted: Sun Feb 09, 2020 2:32 pm   Subject: payment
Is it possible that you have created more than one Gixen account ?

You can check using [url=https://www.gixen.com/forgotusername.php]this form.
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sun Feb 09, 2020 8:55 am   Subject: none
Mario will need to look into why this one in particular is being missed out.

My 30 or so snipes all seem to be being updated regularly now... as usual I'm deleting them as they turn yellow.
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sun Feb 09, 2020 8:31 am   Subject: none
That's item 352960588983 not getting updated while others are, right ?
  Topic: Bids Failing with new engine
Cupid

Replies: 13
Views: 3876

PostForum: Support   Posted: Sun Feb 09, 2020 4:57 am   Subject: Bids Failing with new engine
Obviously if you suffer one of these failures the rate on your particular account is much higher than the overall rate.

For the vast majority the failure rate is 0%, but it wouldn't be accurate to ...
  Topic: cannot seee bid in bid history
Cupid

Replies: 1
Views: 1813

PostForum: Support   Posted: Sat Feb 08, 2020 9:10 am   Subject: cannot seee bid in bid history
What status has Gixen given this snipe, now that it has ended, on both the Main and Mirror tabs ?
  Topic: shows that won when actually not
Cupid

Replies: 4
Views: 2614

PostForum: Support   Posted: Sat Feb 08, 2020 9:06 am   Subject: shows that won when actually not
Yes, that is certainly a bug, can you provide the auction number please ?
  Topic: Bids Failing with new engine
Cupid

Replies: 13
Views: 3876

PostForum: Support   Posted: Sat Feb 08, 2020 8:13 am   Subject: Bids Failing with new engine
Thank you,

The first one, has the message:

This seller is currently away until 11 Feb, 2020. If you make a purchase, there may be a delay in processing your order.

and since the second, that ...
  Topic: Bids Failing with new engine
Cupid

Replies: 13
Views: 3876

PostForum: Support   Posted: Sat Feb 08, 2020 7:44 am   Subject: Bids Failing with new engine
Can you please provide the examples where it's failed, with the Gixen status given, so that Mario has a chance to fix what issues there are ?
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sat Feb 08, 2020 7:02 am   Subject: none
There is the FAQ tab above, I recommend that everyone reads the whole of that.

There are, no doubt, omissions from it though, I'm sure help and suggestions as to how it can be improved would be gra ...
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sat Feb 08, 2020 6:49 am   Subject: none
Yes, I've acknowledged that, Mario is working on the price updates... He has reported elsewhere that he's got them down to once every 4 hours at the moment, but trying to reduce that for items ending ...
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sat Feb 08, 2020 6:39 am   Subject: none
Yes, they go yellow, but the status doesn't change.
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sat Feb 08, 2020 6:33 am   Subject: none
We are probably talking to each other in different time zones, so, yes, I'll concede that yesterday for you could well be earlier today for me.

I agree the updates are not as frequent as usual at t ...
  Topic: Current price on gixen differs from current bid on ebay
Cupid

Replies: 2
Views: 2075

PostForum: Support   Posted: Sat Feb 08, 2020 6:26 am   Subject: Current price on gixen differs from current bid on ebay
For those that need more frequent updates we generally recommending the use of the Gixen Desktop Manager (which admittedly only helps those with devices that run the Windows operating system).

That ...
  Topic: none
Cupid

Replies: 28
Views: 5750

PostForum: Support   Posted: Sat Feb 08, 2020 6:19 am   Subject: none
The status should remain as 'Scheduled' until the auction has completed, that is correct.

It looks like the bids that took it up to $30 were earlier this morning. It's never instantaneous for these ...
  Topic: Can re-authorise ebay account
Cupid

Replies: 1
Views: 1802

PostForum: Support   Posted: Sat Feb 08, 2020 6:08 am   Subject: Can re-authorise ebay account
You do seem to have to follow the process quite quickly, otherwise you get issues like this where it seems that the necessary communication between Ebay and Gixen fails to match up who started the aut ...
  Topic: bid not placed
Cupid

Replies: 5
Views: 2643

PostForum: Support   Posted: Sat Feb 08, 2020 5:57 am   Subject: bid not placed
It's not got any messages on the page this time, so it's happening in cases where the seller has not indicated they are currently not processing sales.

Since its wider spread any other ideas people ...
  Topic: Bids not placed: \"Bid under asking price\"
Cupid

Replies: 3
Views: 2079

PostForum: Support   Posted: Fri Feb 07, 2020 4:30 pm   Subject: Bids not placed: \"Bid under asking price\"
Is that status the same on both the Main and Mirror tabs ?
  Topic: bid not placed
Cupid

Replies: 5
Views: 2643

PostForum: Support   Posted: Fri Feb 07, 2020 4:16 pm   Subject: bid not placed
That is disappointing since Mario seemed so confident yesterday that the status displayed would now exactly reflect what came back from Ebay.

I guess he'll need to consult the server logs again.
  Topic: bid not placed
Cupid

Replies: 5
Views: 2643

PostForum: Support   Posted: Fri Feb 07, 2020 4:02 pm   Subject: bid not placed
What status has Gixen given this snipe now that it has completed, both on the Main and Mirror tabs ?
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 2901

PostForum: Support   Posted: Fri Feb 07, 2020 3:53 pm   Subject: INVALID AUTHORIZATION
You should be able to view the authorisations on Ebay under:

My eBay->Account (Tab)->Site preferences->Third-party authorisations

You can see if they are active and when they were creat ...
  Topic: gixen bid under a wrong name
Cupid

Replies: 4
Views: 2385

PostForum: Support   Posted: Fri Feb 07, 2020 2:02 pm   Subject: gixen bid under a wrong name
Have you also rescheduled your snipes, after doing the reauthorisation ?
  Topic: bid not placed
Cupid

Replies: 9
Views: 2941

PostForum: Support   Posted: Fri Feb 07, 2020 11:56 am   Subject: Re: bid not placed

Next problem : 362904234843
Aurelie Nemours composition-Color Screen Printing-Autographed (by edition-f (78388))
View Item Description View Shipping Information

Offset: 7 ENDED 92.00 51.00 ...
  Topic: WON BY MIRROR... only i didn't?
Cupid

Replies: 6
Views: 2312

PostForum: Support   Posted: Fri Feb 07, 2020 11:38 am   Subject: WON BY MIRROR... only i didn't?
Yes, I thought something like that had happened.

You shouldn't have to pay a conversion fee as the auction is listed in GBP, so that's what you pay in, it doesn't matter that a different account wo ...
  Topic: WON BY MIRROR... only i didn't?
Cupid

Replies: 6
Views: 2312

PostForum: Support   Posted: Fri Feb 07, 2020 11:17 am   Subject: WON BY MIRROR... only i didn't?
OK,

On the Settings page (after pushing the 'Settings' button above your snipes to the left of the 'Logout' button), is the account that is authorised to be bid on by Gixen as you would expect (ex ...
  Topic: WON BY MIRROR... only i didn't?
Cupid

Replies: 6
Views: 2312

PostForum: Support   Posted: Fri Feb 07, 2020 10:56 am   Subject: WON BY MIRROR... only i didn't?
What is the auction id number ?

When you've logged in here, on the snipes page what status has Gixen now given the snipe on both the Main and Mirror tabs ?

Do you have more than one Ebay account ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
Cupid

Replies: 13
Views: 4252

PostForum: Support   Posted: Fri Feb 07, 2020 4:44 am   Subject: Re: another bid not placed issue/query
"The item is currently unavailable."

It is however the second example of a failure where the auction page has a message:

This seller is currently away until 09 Feb, 2020. If you make a ...
  Topic: Gixen showing bids but Ebay says 0 bids
Cupid

Replies: 11
Views: 3484

PostForum: Support   Posted: Fri Feb 07, 2020 4:40 am   Subject: Gixen showing bids but Ebay says 0 bids
Thank you for reporting back on this.
  Topic: bid not placed
Cupid

Replies: 9
Views: 2941

PostForum: Support   Posted: Fri Feb 07, 2020 4:36 am   Subject: bid not placed
Can you confirm that this is via the new API interface because you have reauthorised recently, or via the legacy one which is being phased out.

If you are not sure you can check this on your Settin ...
  Topic: Bids showing when they don't exist
Cupid

Replies: 1
Views: 1635

PostForum: Support   Posted: Fri Feb 07, 2020 4:22 am   Subject: Bids showing when they don't exist
I think this was a bug that is being discussed by other users [url=http://www.gixen.com/forum/viewtopic.php?t=9654]here.

From what others are saying there, it looks like it has now been resolved, i ...
  Topic: gixen bid under a wrong name
Cupid

Replies: 4
Views: 2385

PostForum: Support   Posted: Fri Feb 07, 2020 4:17 am   Subject: gixen bid under a wrong name
First go to ebay.com and log out from there, otherwise Ebay assumes that you want to authorise the account that you are logged into there.

Next log into your Gixen account here and go to the Settin ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
Cupid

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 1:11 pm   Subject: Bug? - Bid not placed -\"under asking price\" (wh
How much more than ÂGBP 13.77 was your snipe amount ?

Was it also exactly the same status on both the Main and Mirror tabs ?

Looking at the timing of the posts on this thread (against the endin ...
  Topic: Gixen showing bids but Ebay says 0 bids
Cupid

Replies: 11
Views: 3484

PostForum: Support   Posted: Thu Feb 06, 2020 12:42 pm   Subject: Gixen showing bids but Ebay says 0 bids
It sounds like [url=http://www.gixen.com/forum/viewtopic.php?t=9642]this fix hasn't worked for all cases.

Can you provide example auction ids for which it is now failing ?
  Topic: Bid not placed \"\"bid under asking price\"
Cupid

Replies: 3
Views: 1897

PostForum: Support   Posted: Thu Feb 06, 2020 11:22 am   Subject: Bid not placed \"\"bid under asking price\"
You are not the only one to have found the re-authorisation not to their expectations.

It will be because Ebay just assumed that the account you were logged in to when you performed that operation ...
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Thu Feb 06, 2020 8:29 am   Subject: Re: Reauthorization Link Missing
Settings in the Gixen app

The Settings button that you are looking for is only available on the web interface, so you need to log in here and then it is below the tabs but above all your snipes, to ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
Cupid

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 4:10 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
Thanks, and that status is the same on both the Main and Mirror tabs ?

It does seem like "bid under asking price" has now become the default status when something unexpected happens... Wh ...
  Topic: Bug? - Bid not placed -\"under asking price\" (wh
Cupid

Replies: 13
Views: 4252

PostForum: Support   Posted: Thu Feb 06, 2020 3:20 am   Subject: Bug? - Bid not placed -\"under asking price\" (wh
Can you recall how long in advance you set this snipe, by which I mean how many hours or days before was it added to the database ?

Also can you recall how it was submitted, was it via the web inte ...
  Topic: I keep trying but I can't sign up :-(
Cupid

Replies: 6
Views: 2498

PostForum: Support   Posted: Thu Feb 06, 2020 12:45 am   Subject: I keep trying but I can't sign up :-(
Does using [url=https://www.gixen.com/forgotusername.php]this page end up sending you any emails about any Gixen ids that may have been registered ?

Note that you need to log in with a Gixen id tha ...
  Topic: slogan / t-shirt
Cupid

Replies: 3
Views: 1943

PostForum: Suggestions and Ideas   Posted: Thu Feb 06, 2020 12:24 am   Subject: slogan / t-shirt
I edited out the extra characters in your message, as you requested.
  Topic: Gixen didn't place my bid - claimed \"bid under askin
Cupid

Replies: 8
Views: 2372

PostForum: Support   Posted: Wed Feb 05, 2020 1:25 pm   Subject: Gixen didn't place my bid - claimed \"bid under askin
What status did Gixen give this snipe both on the Main and Mirror tabs, after it had completed ?

Can you remember how this snipe was created?

Was it via the web interface here, the Gixen Desktop ...
  Topic: username changed
Cupid

Replies: 1
Views: 1404

PostForum: Support   Posted: Wed Feb 05, 2020 1:02 pm   Subject: username changed
First of all you need to go to ebay.com and log out from there... because if you don't Ebay just assumes that is the one you want authorised.

Then log into your Gixen account, and go to the Setting ...
  Topic: Just Paid for Mirror Service, but it doesn't show.
Cupid

Replies: 4
Views: 1780

PostForum: Support   Posted: Wed Feb 05, 2020 12:52 pm   Subject: Just Paid for Mirror Service, but it doesn't show.
You can now delete accounts that you don't want, after you have logged into them, at the bottom of the Settings page.

You can also transfer your Mirror subscription between accounts using the '[url ...
  Topic: Just Paid for Mirror Service, but it doesn't show.
Cupid

Replies: 4
Views: 1780

PostForum: Support   Posted: Wed Feb 05, 2020 12:36 pm   Subject: Just Paid for Mirror Service, but it doesn't show.
Is it possible you have registered more than one Gixen account?

You can check using [url=https://www.gixen.com/forgotusername.php]this page.
  Topic: Won items but 0 bids shown
Cupid

Replies: 9
Views: 3105

PostForum: Support   Posted: Wed Feb 05, 2020 12:17 pm   Subject: Won items but 0 bids shown
I'm not certain the number of bids has ever been accurate after the auction has finished... it's not something most people are concerned about at that stage... and I must admit I've never checked it m ...
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Wed Feb 05, 2020 11:56 am   Subject: Reauthorizing
I guess it bids from the one that was authorised when you set the snipe ?

That would be if it copies the authorisation into the snipe when it is created and that when you unlink it on Gixen it does ...
  Topic: trying to re authorise with ebay
Cupid

Replies: 1
Views: 1472

PostForum: Support   Posted: Wed Feb 05, 2020 10:57 am   Subject: trying to re authorise with ebay
I'm registered via ebay.co.uk too... but Ebay ids are global, so that's not the problem.

If you can't remember your Ebay credentials that is something you will have to sort out with Ebay directly. ...
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Wed Feb 05, 2020 10:05 am   Subject: Reauthorizing
NSM,

That's the same item as you were talking about above, isn't it ?

I think Mario wanted to know about the other one because you said 2 snipes a few hours apart to the same seller and it has p ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Wed Feb 05, 2020 9:22 am   Subject: Please re-authorize Gixen on eBay
Thanks Cupid,

That resolved the problem.

Each Gixen account now bids on the corresponding eBay account.

OK, thanks for confirming that it is possible to have two different Gixen accounts regi ...
  Topic: Bid time
Cupid

Replies: 5
Views: 1755

PostForum: Support   Posted: Wed Feb 05, 2020 9:10 am   Subject: Re: Previous post
Internet latency is rarely more than a second between bids being sent and what appears on the bidding record that Ebay provides for all auctions, via its site.

if they had the full 6 seconds it wo ...
  Topic: Bid time
Cupid

Replies: 5
Views: 1755

PostForum: Support   Posted: Wed Feb 05, 2020 8:56 am   Subject: Bid time
For a snipe scheduled with a 3 second offset, the bid would have to reach Ebay servers a whole 3 seconds later than Gixen intended it to for it not to be accepted at all, because it was too late.

I ...
  Topic: Won items but 0 bids shown
Cupid

Replies: 9
Views: 3105

PostForum: Support   Posted: Wed Feb 05, 2020 6:17 am   Subject: Won items but 0 bids shown
I'm not sure I understand this issue, is it just with the snipe not indicating the same number of bids as Ebay after the auction has completed, on the Gixen snipes page ?
  Topic: Gixen didn't place my bid - claimed \"bid under askin
Cupid

Replies: 8
Views: 2372

PostForum: Support   Posted: Wed Feb 05, 2020 4:08 am   Subject: Re: also two failed bids
#17417154757

I think you have missed a character from this one; 11 characters is not a valid auction id format.
  Topic: Bid Not Placed
Cupid

Replies: 2
Views: 1691

PostForum: Support   Posted: Wed Feb 05, 2020 4:01 am   Subject: Bid Not Placed
The only thing I see slightly unusual about that listing is the message:

This seller is currently away until 10 Feb, 2020. If you make a purchase, there may be a delay in processing your order.

...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Tue Feb 04, 2020 2:57 pm   Subject: Please re-authorize Gixen on eBay
OK, but if you log out of Ebay.com, log out of Gixen.com then:

Log into Gixen account #2

Go to the settings and remove the authorisation for ebay account #1 which you have at the moment and do n ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Tue Feb 04, 2020 2:04 pm   Subject: Please re-authorize Gixen on eBay
First another question, are both these Gixen accounts registered against the same email address, that is they were both paid for from the same Paypal account ?

Following up from my previous post.
...
  Topic: Auction ended. This auction has ended.
Cupid

Replies: 6
Views: 2003

PostForum: Support   Posted: Tue Feb 04, 2020 11:45 am   Subject: Auction ended. This auction has ended.
If you look at the auction page for this one it says:

This listing was ended by the seller because the item was sold.

so the seller decided to end it early and sell at the price it had reached a ...
  Topic: Gixen didn't place my bid - claimed \"bid under askin
Cupid

Replies: 8
Views: 2372

PostForum: Support   Posted: Tue Feb 04, 2020 11:33 am   Subject: Gixen didn't place my bid - claimed \"bid under askin
That is certainly new behaviour... Do you recall whether this is the first time that you have authorised the new Ebay API to be used by Gixen or did you enable that when first asked, before Christmas ...
  Topic: Auction ended. This auction has ended.
Cupid

Replies: 6
Views: 2003

PostForum: Support   Posted: Tue Feb 04, 2020 8:55 am   Subject: Auction ended. This auction has ended.
Was this the same status given on both the Main and Mirror tabs ?

When did you submit or edit this snipe, Gixen needs at least 2 minutes before the auction ends to be able to schedule even a modifi ...
  Topic: Gixen using wrong user name for bid.
Cupid

Replies: 5
Views: 1788

PostForum: Support   Posted: Tue Feb 04, 2020 8:51 am   Subject: Gixen using wrong user name for bid.
As mentioned elsewhere, you do need to log out of whatever account you are logged into on ebay.com, otherwise Ebay just chooses that one to authorise the link to without asking you to log in.

Knowi ...
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Tue Feb 04, 2020 7:00 am   Subject: Reauthorizing
I agree it needs fixing before the legacy interface is retired completely in a few weeks time... I'm just saying you should still be able to use the service while we wait for Mario to fix it (again).
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Tue Feb 04, 2020 6:47 am   Subject: Reauthorizing
daknyny,

OK, Mario will need to look into that since I had the same issue yesterday and he solved that... perhaps that fix didn't get rolled out to all the servers and perhaps your account is proce ...
  Topic: Gixen using wrong user name for bid.
Cupid

Replies: 5
Views: 1788

PostForum: Support   Posted: Tue Feb 04, 2020 6:42 am   Subject: Gixen using wrong user name for bid.
What status did Gixen give these snipes after the auction had completed ?

On the Settings page is Gixen indicating that you have authorised a different Ebay account to bid on your behalf than the o ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 46
Views: 19604

PostForum: Announcements   Posted: Tue Feb 04, 2020 5:22 am   Subject: Please re-authorize Gixen on eBay
You do need to log out of any Ebay accounts that you are logged into on ebay.com before attempting the reauthorisation process, otherwise Ebay just uses the one that you are already logged in to.

I ...
  Topic: problem with android app (and nobile web page)
Cupid

Replies: 3
Views: 2136

PostForum: Support   Posted: Tue Feb 04, 2020 5:11 am   Subject: problem with android app (and nobile web page)
I feel it's best to concentrate on getting the normal web interface here to work first before moving on to the other interfaces provided via various applications on various devices.

So what are the ...
  Topic: Reauthorizing
Cupid

Replies: 23
Views: 4909

PostForum: Support   Posted: Tue Feb 04, 2020 5:07 am   Subject: Reauthorizing
Can someone please log out of Gixen and then log back in again and confirm that even after that the Settings page is still not updated with their latest authorisation request ?
  Topic: import watch list
Cupid

Replies: 1
Views: 1451

PostForum: Support   Posted: Tue Feb 04, 2020 5:04 am   Subject: import watch list
Does it import any items at all ?

If so are there any missing that you would have expected to be imported ?

Can you provide some example ids of auctions that have not been imported ?

Are you ...
  Topic: gixen missed my bid, \"NETWORK ERROR\" what happe
Cupid

Replies: 10
Views: 2713

PostForum: Support   Posted: Tue Feb 04, 2020 5:00 am   Subject: gixen missed my bid, \"NETWORK ERROR\" what happe
NETWORK ERROR

Is that the same on both the Main and the Mirror tabs ?
  Topic: Paid subscription twice in 2019
Cupid

Replies: 2
Views: 1692

PostForum: Support   Posted: Tue Feb 04, 2020 4:47 am   Subject: Paid subscription twice in 2019
Looking at what you've put here is it possible that you have two different accounts, perhaps '358r' and 'pricingr' ?

However I also note that Sat, Mar 18, 2023 is more than 2 years in the future, a ...
 
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