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Posted: Thu Oct 18, 2018 7:48 am
I already responded to your email.
I never said that anything got misplaced, please copy / paste my response instead of mis-interpreting it. You registered two different Gixen accounts, and paid for the one you haven't used.
Since you waited longer than normal for my response, I issued a refund (when I said I would), on Oct 6th (which you obviously didn't notice before posting this message) and also left you a year of mirror subscription for free.
Overall, I don't think this was bad customer support at all.
Posted: Mon Oct 15, 2018 8:49 pm
Post subject: On going prob. since 9/16, no change in acct.2much of hassl
Paid for year but no change in account. Sent several messages and the last one received said , Sorry your file got misplaced. Will refund your money and give you 1year free. That was Oct 6th, still no change. Had to pay for
10day just to stop that damn counter. So here i sit yet again, no refund and have to go through paypal just to get back my 6 dollars.
Your business is only successful if your customers are taken care of 1st.
Customer service is always the most important and should be kept in the forefront of a business owners mind.
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